Assessment of Job Satisfaction level among

the employees of Sheraton Rajputana, Jaipur

In Partial Fulfilment in award of PGDM Two Year Full Time Programme

Under the Guidance of

Company Guide: Co-Ordinator:

Mr. B. S Khatri (HR Manager) Mrs. Jessy John

Ms. Kamakshi Saxena (HR Executive)

Submitted by:

Bhumika Tanwar

PGDM 2nd Sem.

MAHARISHI ARVIND

INSTITUTE OF SCIENCE AND MANAGEMENT

Ambabari Circle, Ambabari, Jaipur- 302023

1
 Phone: 0141- 2335487,2234216

E-Mail: maism@datainfosys.net website: www.maism.com

ACKNOWLEDGEMENT

“Surpassing milestones towards a mission sometimes gives me

such degree of jubilance that i tend to forget the precious help
extended by people to whom the success of mission is solely
dedicated.”

On completion of my work, I take this opportunity to express my indebtedness

and pay sincere thanks to all my mentors without whom this work could not
have been accomplished.

I would first like to thank Mr. B. S Khatri, (HR Manager), Hotel Sheraton
Rajputana Palace, Jaipur for his immense support; valuable views and guidance
which made me reach here. His words and attitude of inspiration, motivation and
appreciation were a great source of initiation and sense of perfection for me. He
always made me work harder and prove myself.

I cannot forget to thank Ms. Kamakshi Saxena (Executive HR), who always
provided me with all kinds of help and support. Her major contribution is a part
of my part project.

Mrs. Jessy John (Faculty Guide) always guided me and analyzed my work
that made me come up with newer and better ideas. Her analysis and regular
feedback filled my work with perfection.

My parents have been a great source of inspiration as they always inspired me

to work harder, guided and encouraged me. They gave me a regular feedback
and always provided a sound backup.

Finally, friends can never be forgotten. Thanks to all my friends who

contributed directly or indirectly in this venture.

2
It has been, indeed, a great pleasure working with Hotel Sheraton Rajputana
Palace, Jaipur. Thanks to all those who were responsible for the successful
completion of this work.

company’s offer letter

3
 CERTIFICATE

This is to certify that summer training report entitled “Assessment of Job

Satisfaction level among the employees of Sheraton Rajputana, Jaipur”
is carried out by Ms. Bhumika Tanwar, student of PGDM 2nd semester in partial
fulfilment of the requirement for the award of the PGDM. Her work was found
excellent.

The data used was only for the academic purpose and to the best of my
knowledge and belief. This work is not submitted/published elsewhere for any
degree or diploma examination.

Mrs. Jessy John

(Faculty Guide)

4
 EXECUTIVE SUMMARY

Having undergone summer internship with WelcomHotel Sheraton Rajputana,

Jaipur has been a real learning experience. The project assigned to me was
regarding the assessment of Job Satisfaction level of the employees of hotel
Sheraton Rajputana. My tenure in the hotel was of 8 weeks (15th May’10 to 15th
July’10). Initially I had an induction programme for 2 days and then the project
was assigned to me by the company guide, Ms. Kamakshi Saxena.

During these 8 weeks I conducted a survey on Job Satisfaction. For this, I chose
a random sample of 20 employees. Questionnaires were filled up by the
employees. The questions were regarding various aspects of job that directly
influence one’s satisfaction level. All the respondents were very cooperative
while filling the questionnaires.

Meanwhile I learnt a lot about the policies and procedures of the Personnel
Department. Ms. Kamakshi Saxena was always there to guide and helped in
shaping the project. She told about the various HR Policies and functioning of
the Personnel Department.

Last few days were spent in analysing the results and preparing the final project
report. At the completion of the tenure, Job Satisfaction level of the employees
of the Hotel Sheraton Rajputana Palace was successfully studied.

5
 CONTENTS

INTRODUCTION TO THE COMPANY

• The ITC Profile

• ITC’s Vision and Mission
• ITC’s core values
• History and Evolution
• ITC’s business
 FMCG
 Paperboards and Packaging
 Agri Business
 Information Technology
 Hotels
• E- Choupal
• Team ITC
• ITC group of Hotels
• SWOT Analysis

INTRODUCTION TO THE TOPIC

• Job Satisfaction
Meaning and Model
• Objective of study
• Scope and significance of study
• Research Methodology
Universe
Sampling Technique
Research Design
• Limitation of Study
• Questionnaire
• Data and Data Analysis
• Conclusion and Suggestions
• Bibliography

6
 THE ITC PROFILE

Founded: August 24, 1910

Headquarters: Virginia House,

37, Chowringhee (JLN Road),

Calcutta- 700071

Key People: Mr. Y. C Deveshwar, Chairman

Mr. K. Vaidyanath, Director

Website: www.itcportal.com

ITC is one of the India’s foremost private sector companies with a market
capitalization of nearly US $20 billion. ITC is rated among the World’s best
big companies, Asia’s ‘Fab 50’ and the world’s most reputed companies by
Forbes magazine, among India’s most valuable companies by Business
Today. ITC also ranks among India’s top 10 ‘Most Valuable (company)
Brands’, in a study conducted by brand finance and published by The
Economic Times.

ITC has diversified presence in cigarettes, paperboards and speciality papers,

hotels, packaging, agri- business, packaged foods and confectionary, information

7
technology, branded apparels, personal care, stationery, safety matches and
other FMCG products.

ITC’s Vision
Sustain ITC’s position as one of India’s
most valuable corporations through
world class performance, creating
value for the Indian economy and the
company’s stakeholders.

ITC’s Mission
To enhance the wealth generating
capability of the enterprise in a
globalising environment, delivering
sustainable stakeholder value.

8
 ITC’s
Core Values

ITC’s core values are aimed at developing a customer- focused high performance
organization which creates value for all its shareholders.

TRUSTEESHIP: As professional managers we are conscious that ITC has been

given to us in ‘trust’ by all our stakeholders. We will actualize stakeholder value
and interest on a long term sustainable basis.

CUSTOMER FOCUS: We are always customer focused and will deliver what the
customer needs in terms of value, quality and satisfaction.

RESPECT FOR PEOPLE: We are result oriented, setting high performance

standards for ourselves as individuals and teams.

We will simultaneously respect and value people and uphold humanness and
human dignity.

We want individuals to dream, value performance, create and experiment in

pursuit of opportunities and achieve leadership through teamwork.

EXCELLENCE: We do what is right, do it well and win. We will strive for

excellence in whatever we do.

INNOVATION: We will constantly pursue newer and better processes, services

and management practices.

9
NATION ORIENTATION: We are aware of our responsibilities to generate
economic value for the nation. In pursuit of our goals, we will make no
compromises in complying with applicable laws and regulations at all levels.

History and Evolution

• Company’s name was changed from Imperial Tobacco Company of India

ltd. to Indian Tobacco Company ltd. in 1970 and then to I.T.C ltd. in
1974.

• The full stops in the company’s name were removed effective from
Sept.18, 2001 and now the name is ITC ltd.

• Company’s headquarters building came up on August24, 1928 at Kolkata.

• In the year 1975 ITC launched its Hotel business with acquisition of a
hotel in Chennai and was named ITC welcomgroup Hotel Chola.

• Main objective of ITC entering into Hotel business was then to earn high
levels of foreign exchange, create tourism infrastructure and generate
large scale direct and indirect employment.

10
 ITC’s businesses
• FMCG Products
Cigarettes and Tobacco
Lifestyle Retailing
Greeting Cards
Foods
Agarbattis
Safety Matches
Essenza Di Wills
Fiama Di Wills & Superia

• Paper Board & Packaging

Paper Board & Speciality Paper
Packaging

• Agri Business
Agri Commodities
Leaf Tobacco

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 • ITC InfoTech
Banking Financial Services & Insurance (BFSI)
Consumer Packaged Goods & Retail
Manufacturing & Engineering Services
Travel
Hospitality
Transportation
Media & Entertainment

• Hotels
Luxury Collection
Sheraton
Welcom Hotels
Fortune Hotels
Welcom Heritage

E-
Choupal

Launched in June 2000, ‘E- Choupal’ has already become the largest initiative
among all Internet- based interventions in rural India. ‘E- Choupal’ services
today reach out to over 4 million farmers growing a range of crops in over
36,000 villages through nearly kiosks across 9 states (Madhya Pradesh,
Haryana, Uttaranchal, Karnataka, Andhra Pradesh, Maharashtra, Rajasthan and
Kerala).

ITC’s agri business division, one of the India’s largest exporters of

agricultural commodities, has conceived E- Choupal as a more efficient supply
chain aimed at delivering value to its customers around the world on a
sustainable basis.

12
E- Choupal enhances the ability of farmers to take decisions align their farms
output with market demand and secure quality and productivity. It also
eliminates the wasteful intermediation and multiple handling. Thereby it
significantly reduces transaction costs.

Team ITC

Mr.Y.C. Deveshwar

(Chairman)

13
Executive Directors

Mr. Anup Singh

Mr. K. Vaidyanath

Non-Executive Directors

Mr. A. Baijal

Mr. J.P. Daly

Mr. R.K. Kaul

Mr. S.H. Khan

Mr. S.B. Mathur

Mr. D.K. Mehrotra

Mr. H.G. Powell

Mr. P.B. Ramanujam

Mr. B. Sen

ITC Group of
Hotels
VISION

• WOW at every moment of truth.

• A commitment beyond the market.
• Fulfilment of the society needs.

MISSION

14
 • To provide best services to customers.
• No compromise with quality at any cost.
• To be a best brand in Hotel Industries.
• Promote the nature.

TOTAL NUMBER OF HOTELS

Luxury 08
Sheraton 04
Welcom 03
Fortune 45
WelcomHeritage 57
117

WOW
(A
Moment of Truth)

15
ITC group of Hotels maintain a WOW ratio and it is calculated for every Hotel
under ITC every day.
WOW simply means that after seeing the ambience or after using the services of
ITC Hotels the customer must say “WOW”.
According to the Hotels under ITC, WOW can be built in-
• Products
• Processes
• Human Efforts

Three essentials for eliciting a WOW at every moment of truth-

• Knowledge
• Skill
• Attitude

Three ways of eliciting a WOW from the guest-

• Empathy
• Procedure
• Resolution

SWOT
Analysis

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An organisation’s competitive position needs continuous improvement to attain
competitive advantage. A SWOT analysis of ITC Group of hotels needs to be
carried out for identifying its key relation to dynamic business environment.

Strength: The ITC group of hotels is the first choice of discerning business and
leisure travellers through their hospitality. They have limited influence but
competencies such as knowledge, innovation, creativity, team work, and
productivity etc. The major strength is their “CUSTOMER SATISFACTION”.

Weakness: Handling customer effectively, they must take guest complain

seriously by examining the critical issues such as low standard, low quality,
limited market share, shall provide an insight to the organization to find
appropriate solutions to solve them. Being internal and unique to every
organization, require improvement, team and organizational performance.

Opportunity: They must analyze domestic and global market opportunities, and
competitors. This helps organization to view opportunities for further growth and
align strategy in that direction for optimal results.

Threat: Organizations needs to find approaches for utilizing their competencies

and available resources in the best possible manner .This is because resources
and scarce, and competencies are to be developed internally.

17
 Welcom
Group of Hotels

ITC Welcomgroup, India’s premier chain of luxury hotels was launched on

October 18, 1975.

WelcomHotels offer five-star hospitality for the discerning business and leisure
traveller. Currently there are three hotels under this brand namely,
WelcomHotel Rama International Aurangabad, WelcomHotel Vadodara
and WelcomHotel Grand Bay Vishakhapatnam. Four other ITC-Welcomgroup
Sheraton Hotels – Sheraton Rajputana Hotel Jaipur, Sheraton Chola Hotel
Chennai and Sheraton New Delhi offer warm, comforting services to the
global traveller and a chance to connect.

WelcomEnviron is ITC-Welcomgroup's vision for a green world.

It's a multi-faceted programme started in order to propagate environmental
causes in the cities where ITC-Welcomgroup's hotels are located. With the
guiding principle of 'Reduce, Reuse and Recycle', each hotel has its own
programme, encompassing local participation, creating awareness among
employees and internal conservation.

18
Business Philosophy
• Guest Experience
• Guest Experience with Profit
• Guest Experience with Profit, Growth and Development

Slogan
“Nobody gives you India as we do”

Logo
‘Namaste’ (true traditional Indian Welcome)

Motto
• A ‘WOW’ expression at every moment of truth
• It is democratic in its deeds
• It must engage every individual and every process

The R3 Approach
• R1- Revenue through acquisition from competition and yield management
• R2- Retention and pull through quality
• R3- Returns through cost efficiency

19
 Hotel Sheraton
Rajputana Palace

20
 Sheraton
Rajputana

(Front View of the Hotel)

• 14 Kms. from Airport

• 0.5 Kms. from Railway station
• 0.5 Kms. from City Centre
• Architect : Rajinder Kumar and Associates
• Interior Designer: Prakash Mankar
• Total no. of rooms: 218

21
 Dining
Facilities
• CHANDRAVANSHI PAVILION
Open round-the-clock this charming restaurant is a favourite meeting
point with a varied bills of fare, including the celebrated Dum Pukht
cuisine. It has a capacity of 100 people.

• PESHAWRI

Taste the authentic flavours of the North West Frontier in barbecued

specialities and baked Indian breads prepared at the restaurant’s display
kitchen.

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• JAL MAHAL

A splendid venue for Indian, Continental, Chinese and Rajasthani

delicacies in a delectable buffet spread. It has a capacity of 150 people.

• SHEESH MAHAL

Christened as the “Palace of Mirrors”, this is indeed the finest bar in town,
off the lobby and overlooking the Jai Singh Bagh courtyard.

23
Other Facilities
Recreation
A variety of recreational amenities are offered at Jaipur Rajputana Palace
Sheraton as
• Tennis Court
• Golf Course
• Swimming Pool

Leisure Facilities

• Fitness Facility
• 24-Hour Front Desk
• Car Rental Service
• Laundry/Valet Service
• Smoke Detectors
• Safe Deposit Boxes
• Luggage Storage
• Babysitting Service
• 24-Hour Concierge Service
• Tennis
• Travel Desk
• Barber/Beauty Salon
• Business Centre

24
• Florist
• Shopping Available
• Parking Available
• Outdoor Pool

Achieve
ments
• British Safety Council’s “Sword of Honour”
• 6th Annual Greentech Safety Award
• National Tourism Award 2004-05
• PATA Gold Award 2005
• Best Luxury Hotel of the year 2002
• ISO 14001
• 1st prize in Public & corporation Gardens 2005
• Greentech Safety Award 2005-06, 2004-05, 2003-04, 2002-03
• Great place to work by The economic Times 2009
• Rajasthan Energy Conservation Award 2009

25
26
 JOB SATISFACTION
Job Satisfaction has been defined as a pleasurable emotional state resulting from
the appraisal of one’s job, an affective reaction to one’s job and an attitude
towards one’s job.

Job Satisfaction in an important indicator of working life quality. It can be

influenced by a variety of factors, including the quality of relationship with
superiors and colleagues, the degree of fulfilment at work and prospects for
promotion. Satisfied employees tend to be more productive, creative, loyal,
innovative and flexible.

For the organization, job satisfaction of its workers means a work force that is
motivated and committed to high quality performance. Tangible ways in which
job satisfaction benefits the organization include reduction in complaints and
grievances, absenteeism, turnover, and termination; as well as improved
punctuality and worker morale.

The concept of job satisfaction, though of considerably recent origin, is closely

linked to motivation in the workplace and is a casual factor in improved
performance in the workplace.

Job Satisfaction describes how content an individual is with his or her job. The
happier people are within their job, the more satisfied they are said to be. Job
Satisfaction is not the same as motivation, although it is clearly linked. Job
design aims to enhance job satisfaction and performance with methods including
job rotation, job enlargement and job enrichment. Other influences on
satisfaction include the management the management style and culture,
employee involvement, empowerment and autonomous work groups. Job

27
satisfaction is a very important attribute which is frequently measured by
organisations.

FACTORS AFFECTING JOB SATISFACTION

• Work itself
• Pay structure
• Advancement Opportunities
• Supervision
• Co-Workers
• Environment
• Training
• Compensation and Benefits

MODELS OF JOB
SATISFACTION
• Affect Theory: According to this theory satisfaction is determined by a
discrepancy between what one wants in a job and what one has in a job.
Further, the theory states that how much one values a given facet of work.
When a person values a particular facet of a job, his/her satisfaction is greatly
impacted more positively (when expectations are met) or negatively (when
expectations are not met), compared to one who does not value that facet.

• Dispositional Theory: It is a general theory that suggests that people have

innate disposition that cause them to have tendencies towards a certain level of
satisfaction, regardless of one’s job. This approach became a notable
explanation of job satisfaction in light of evidence that job satisfaction tends to
be stable over time and across careers and jobs. Research also indicates that
identical twins have similar levels of job satisfaction.

• Two Factor Theory: Fredrick Herzberg’s Two Factor Theory also known as
Motivator Hygiene theory attempts to explain satisfaction and motivation in
workplace. This theory states that satisfaction and dissatisfaction are driven by
different factors- motivation and hygiene, respectively. Motivating factors are
those aspects of the job that make people want to perform, and provide people
with satisfaction. These factors are considered to be intrinsic to the job, or the
work carried out. Hygiene factors include aspects of the working environment

28
such as pay, company policies, supervisory practices and other working
conditions.

• Job Characteristics Model: This model is widely used as a framework to

study how particular job characteristics impact on job outcomes, including job
satisfaction. The model states that there are five core job characteristics (skill
variety, task identity, task significance, autonomy and feedback) which impact
three critical psychological states, in turn influencing work outcomes.

OBJECTIVE OF STUDY

• To take up the issue of job satisfaction in the workplace, examine the

various components of job satisfaction, the general working conditions, and
employee responses.

• To focus on the diverse personal goals which workers hope to satisfy in the
workplace, determine whether issues like feedback, influence their levels of
satisfaction and involvement as also the need for an employee to be satisfied
and motivated to perform well and focus on job characteristics that bring out the
best in workers.

• To make an attempt to analyze whether possible changes can be made in

the working environment of the organization to improve workplace satisfaction
and thereby also improve productivity of work leading to long term benefits to
the company.

29
 SCOPE AND SIGNIFICANCE OF
STUDY

This project is related to the level of job satisfaction of the employees of the
organization. This survey has significance as it is altogether based upon an
essential aspect of one’s job. The respondents were the employees of Hotel
Sheraton Rajputana, Jaipur. This study figures out the factors that satisfy an
employee from the job point of view. Every individual is different from all others
and so are their responses. Although the organization is fully equipped with
favourable work environment, there are differences in their responses.

Therefore, the study aims to locate those differences.

30
 RESEARCH METHODOLOGY
Research in simple term means ‘a search for knowledge’. It can also be defined
as “a scientific and systematic search for pertinent information on a specific
topic”.

OR

“Systematized effort to gain new knowledge”.

Sampling Technique: Sampling technique used is the Random and

Convenience sampling. This type of sampling technique is most appropriate
for this study.

Research Design:

31
Sample Size: Sample size taken for this study of Job Satisfaction was 20
employees representing the same population.

Methodology:

• Prepare the list of information needed

• Frame Questionnaire
• Collect Information
• Representing the result in the form of graphs
• Analysis and Interpretation
• Conclusion and Suggestions

LIMITATION OF STUDY

The study is to a certain extent limited by the vastness of the area and the
availability of time. Job satisfaction is an extensive subject and detailed work
should have been carried out in the area.

The issue has multiple perspectives, evidenced by number of theories that

abound on the subject and the enormous literature available. It thus requires
judicious use of literature and primary information sources to carry out a
planned investigation on the subject.

While sincere efforts have been made to examine the issue from different
perspectives the availability of more time would have possibly thrown up more

32
perspectives and larger primary information sample leading to more accurate
analysis and qualitatively superior solutions.

Biasness of the respondents was another limitation of the project. Employees do

not reveal their job related information. So, efforts have to be made to take out
the information in order to gather data.

Respondents were sometimes not available for the purpose.

QUESTIONNAIRE
(Employee Satisfaction Survey of the employees of Sheraton
Rajputana Hotel)

Palace Road,

Jaipur-302006

Rajasthan.

General Information
Age –

Gender – Male

33
 Female

Marital Status - Married

Unmarried

Department -

Designation -

No. of years worked in the organization –

a) 0-1 year
b) 2-5 years
c) 6-10 years
d) More than 10 years

1. I feel proud to work for my company

a) Yes b) No

1. I feel my job matches with my qualification

a) Yes b) No

3. I have an opportunity to participate in the goal setting

process

a) Yes b) No

34
 4. I understand how my work directly contributes to the
overall success of the organisation

a) Yes b) No

5. My company is concerned with the long term welfare of

the employees

a) Yes b) No

6. Teamwork is encouraged and practiced in this company

a) Yes b) No

7. I believe my job is secured

a) Yes b) No

8. I am satisfied with my benefit package

a) Yes b) No

9. The amount of work I am asked to do is reasonable

a) Yes b) No

35
 10. My immediate superior deals with the employees and
their problems fairly

a) Yes b) No

11. My co-workers care about me as a person

a) Yes b) No

11. Very high standards of quality are maintained in this

company

a) Yes b) No

12. Customers’ needs are the top priority in this

organization

a) Yes b) No

For the following statements, please choose the

option that best describes your views-
1 – Strongly disagree

2 – Disagree

3 – Neutral

4 – Agree

5 – Strongly agree

36
S.N Statements 1 2 3 4 5
o.
1. I am well aware of the
company’s corporate
objectives
2. There is adequate
corporate communication
in the company
3. Individual initiative is
encouraged here
4. I have opportunities to
learn and grow
5. I am given enough
authority for decisions I
need to make
6. I have the material and
equipment I need to do my
job well
7. My salary is fair for my
responsibilities
8. My company maintains a
satisfactory salary level
9. Performance appraisal
system reflects
performance fairly
10. I receive regular job
performance feedback

37
S.N Statements 1 2 3 4 5
O.
11. I receive cooperation from
other departments
whenever needed
12. My physical working
conditions are good
13. I can keep a reasonable
balance between work
and personal life
14. I am satisfied with the
training provided to me
by the company
15. The company has
adequate safety and
health standards

What the company can do to increase your satisfaction as an

employee?

38
 DATA ANALYSIS

1. I am well aware of the company’s corporate objectives

Neutral 7

Agree 9

Strongly Agree 4

Interpretation: Only 20% people in the organisation are confident about the
company’s corporate objective and rest 35% are neutral and 45% are not that
much sure.

39
2. There is adequate corporate communication in the company

Neutral 6

Agree 10

Strongly Agree 4

Interpretation: 50% respondents say that they agree to the fact that there is
adequate corporate communication in the organization whereas 30% are stay
neutral to the question.

3. Individual initiative is encouraged here

Neutral 6

40
 Agree 11

Strongly Agree 3

Interpretation: 55% people agree that their individual initiative is encouraged

and valued.

4. I have opportunities to learn and grow

Neutral 1

Agree 9

Strongly Agree 10

41
Interpretation: 50% of the total sample people say that they get enough
opportunities to learn more and more and grow. 45% people also agree but not
to that extent.

5. I am given enough authority for decisions I need to make

Neutral 2

Agree 12

Strongly Agree 6

42
Interpretation: 60% people agree that they are provided with enough
authority to make their decisions and 30% are those who strongly agree to this
point whereas 10% people stay neutral to this.

6. I have the material and equipment I need to do my job well

Neutral 0

Agree 6

Strongly Agree 14

Interpretation: 70% people say they are provided with all equipments in time
to perform their job well.

43
7. My salary is fair to my responsibilities

Neutral 4

Agree 10

Strongly Agree 6

Interpretation: 50% and 30% people agree that they are given salary in
accordance to their responsibilities.

44
8. My company maintains a satisfactory salary level

Neutral 6

Agree 5

Strongly Agree 9

Interpretation: 45% of the respondents strongly believe that their company

maintains a satisfactory salary level, other 25% also agree to this but the
remaining 30% did not say anything about this.

9. Performance appraisal system reflects performance fairly

Neutral 3

Agree 7

45
 Strongly Agree 10

Interpretation: More than 50% of the sample is satisfied with the performance
appraisal system of the company.

10. I receive regular job performance feedback

Neutral 2

Agree 10

Strongly Agree 8

46
Interpretation: More than 50% people say that they get a regular and
satisfactory feedback at regular intervals.

11. I receive cooperation from other departments whenever needed

Neutral 5

Agree 9

Strongly Agree 6

Interpretation: 45% people say that there is adequate cooperation between

the departments and they receive help from other departments whenever
needed.

47
12. My physical working conditions are good

Neutral 3

Agree 6

Strongly Agree 11

Interpretation: Around 70% people are satisfied with the working environment
of the company.

48
13. I can keep a reasonable balance between work and personal life

Neutral 1

Agree 5

Strongly Agree 14

Interpretation: More than 70% of the employees can maintain a reasonable

balance between their work and personal life while others remain neutral.

49
14. I am satisfied with the training provided to me by the company

Neutral 6

Agree 8

Strongly Agree 6

Interpretation: More than 30% people are satisfied the training programme of
their company.

15. The company has adequate safety and health standards

Neutral 0

Agree 4

Strongly Agree 16

50
Interpretation: Almost all the respondents say that safety and health
standards are maintained to a large extent in the company.

CONCLUSION AND
SUGGESTIONS

Conclusion: On the basis of data gathered and graphical presentation it can be

concluded that the overall level of job satisfaction among the employee of Hotel
Sheraton Rajputana is high. Various factors such as co- ordination with the boss,
co- workers, compensation, satisfaction with the work allotted, balance between
family life and work life are studied in the project.

Most important factor to study job satisfaction level of an employee is the time
duration that has been spent in the organisation. Most of the employees here are
serving from last 6-7 years.

51
The educational qualification of the employees match with the work they have
been allotted. As far as the co- ordination is concerned, employees have a good
level of co- ordination with their superior, co- workers and also with the other
departments. Employees are satisfied with the periodical advice and feedback
provided by their boss which eases the job to some extent.

Reasonably large number of employees find the working conditions in the hotel
good and comfortable. They are satisfied with the jobs they are allotted but
large number of employees is not satisfied with the compensation or the salary
they are getting for the job done.

Along with the job, employees are getting time for their personal life and family
also so they are able maintain a balance between their work and personal life.

Suggestions: On the basis of results and conclusions, here are some

suggestions:

• Salary and compensation are the basic motivational tools. So, it should be in
accordance with the job one is performing. Company should maintain a
satisfactory level of salary. It would help in increased output from the
employee’s side as monetary rewards always attract.

• Regular meetings should be conducted between the employees and their

superiors to convey the objectives and to enhance co- ordination among them.

52
In turn the communication gap would be reduced and the motivation level would
also increase.

• There should be regular get together of the employees of different

departments where they can freely interact with each other and the cooperation
would thus rise.

BIBLIOGRAPHY

• www.itcportal.com

• www.itcwelcomgroup.com

• www.google.com

• www.bing.com

• Kothari C. R, ‘Research Methodology’

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