Professional Documents
Culture Documents
Heller
(817) 692-2146 shelleyheller@att.net
http://www.linkedin.com/pub/shelley-heller/9/38/a0b
SUMMARY
Results driven A+ Certified technology professional with fifteen years experience in
management and administration of day-to-day business operations. Confident and
professional interaction with internal and external customers. Heavy customer service and
support, staffing and personnel administration. Demonstrated strengths in technical training
and team leadership.
EDUCATION
Currently attending Tarrant County College full time working towards an Associates Degree in
Business Administration - Software applications, with an ultimate goal of a Bachelors degree
in Business Administration.
TECHNICAL EXPERIENCE
Exceptional ability in troubleshooting, repairing and maintaining computers and office
technology. Efficient with Microsoft Windows operating systems and applications (Word,
Excel, PowerPoint), Corel Draw, Photo Paint, Macromedia Authorware, Quick Books and
databases including Oracle.
PROFESSIONAL EXPERIENCE
US ONCOLOGY, Fort Worth, TX October 2010 - Present
Customer Service Representative
Responsible for ensuring customer satisfaction by providing Oncology customers with
courteous, professional and efficient service at all times.
• Utilize WebEx to provide online training to new customers instructing them how to use
the web based iStore, as well instructing them how to access important daily updates
and notifications.
• Facilitate troubleshooting when customers are unable to process an order online.
Assists customers missed shipments, price adjustments and backorders; continually
strive for prompt resolution. Frequently work with field sales associates in coordinating
special orders, and manufacturer calls.
• Work with warehouse associates, customers and field sales associates to ensure that
the order process runs smoothly. Processes all phone, fax, mail, e-mail, drop ship and
verbal orders from customers.
• Assists customers with backorders by offering substitutions and alternatives whenever
possible, contacts manufacturers for delivery information, prices and availability, and
changes in stock number.