Confidentia Managing Change in NEXIM Bank

Resource Efficiency and

Corporate Responsibility

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia
• Introduction, What is Change
• Why is Change Necessary
• Wisecracks on Change
• Characteristics of Change
• Reactions to Change
• Identifying Change Styles
• Change Model –
• Managing Your Role
• Change Within NEXIM

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia What is Change To You?

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia
What is Change To You?

Please Write a One Sentence

Definition of Change

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia What is Change?

• Change is something that

presses us out of our comfort
zone.
• It is destiny-filtered, heart
grown, faith built.
• Change is inequitable;
• Not a respecter of persons. ”
2011/4/15 Chinedu Moghalu_CCD_NEXIM
Confidentia
Why Change Happens?

Change happens because humans want to

improve their condition, and apply ingenuity
and good problem-solving to create order
out of disorder; and Progress out of Chaos,
Complexity, and Criticality…However,
"Your success in life isn't based on your ability to simply change. It is based on
your ability to change faster than your competition, customers and business."
— Mark Sanborn

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia But is Change Necessary?

Change is necessary in life to keep us…

– Moving
– Growing
– Interested
“…Imagine life without change. It would be
static...boring...dull.”

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia Some Wisecracks on Change?
"In times of rapid change, experience
could be your worst enemy."
— J. Paul Getty

"If you want to make enemies, try to

change something.“ - Woodrow T. Wilson

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia …in NEXIM
Change is Necessary in NEXIM Because We Are…
– Moving Towards 2015…
…to become the leading Export Development Bank
in Africa

– Growing …the MASS Sectors of Nigerian

Economy

– Interested…in becoming a First Class Institution

promoting a diversified export base through the
provision of Finance, Risk Bearing and Advisory
Services in line with Government Trade Policy”

2011/4/15 Chinedu Moghalu_CCD_NEXIM

Confidentia Characteristics of Change?
- Change is continuous
- Everyone will be on board if you communicate
expectations
- Change will fail without (infra) structure
- Change requires cold-hearted decisions
*But, above all, Change often…

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Confidentia
…Starts out Crudely, but ends up Beautifully!

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Confidentia Reactions to Change

• Denial
• Confusion
• Loss
• Anger
“People fear the uncertainties of change. The slightest
suggestion that things won’t stay the same can cause
panic…but the real problem isn’t the change…it’s people’s
reaction to that change.”
-Dr. Alan Zimmerman

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Confidentia
Reactions to Change – Adaptive?

“The winner's edge is not in a gifted birth, a high

IQ, or in talent. The winner's edge is all in the
attitude, not aptitude. Attitude is the criterion for
success."
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Confidentia
Reactions to Change – Tug of War?

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Confidentia Reactions to Change – Obstinacy?

“Surprising as it may sound, some resist change

just because they feel they can.”

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Confidentia Reactions to Change – Arm Wrestling?

"People don't resist change. They resist being changed!"

— Peter Senge
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Confidentia Identifying Change Styles
What Do They Look Like?
Denial: Confusion:
The individual withdraws Need expectations frequently
from normal conversations explained
It appears they’ve “quit” but Require ongoing information
show up to perform task Don’t see the options available
Scurry around in circles
Loss Anger
Lacks anchor or identity Overt-like yelling, slamming
Take it personally drawers, stomping off
Don’t feel valued Covert-sarcasm, back stabbing,
sabotage

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Confidentia Change Models: ADKAR

Awareness: Leaders Desire: Through motivation, all staff

must know what must have a strong passion or liking
changes are needed (expressed in commitment) for the
and why. work they are doing for change to be
deep-seated. “It's very hard to stop an
IGNITED worker.”
Knowledge: Ability: An organization willing to
Organization must change must have abilities and
know what changes competencies to plan and implement it.
can be made and how?
Reinforcement:
All concerned people must be reinforced to sustain this and
adopt new behaviours.
Confidentia Managing Your Role
Help others Find meaningful
recognize the tasks that are
positive value of similar but offer
change new skills

Offer
Listen to
problem
individual
solving
fears
sessions

Communicate
Create a plan
and educate

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Confidentia Change Within NEXIM

Success Formula:
1. Define Objective
2. Train People and Give Tools
3. Communicate Expectations at All Levels
(WIIFM)
4. Reward Success

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Confidentia Our Core Values for Change

C - POCI

Integrity Customer First

Commitment Passion

One
team
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Confidentia
Define Objective:

1.Define the need from the organization’s

perspective as well as the individual’s
2.Describe the desired outcome as a result of
the change and timeline
3.Establish measurement systems around the
desired changes and report the results
frequently
4.Active management support

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Confidentia Train People and Give Tools:

1. Identify impacted groups up front

2. Determine all necessary skills needed
and provide training and mentoring
3. Coordinate efforts with strategy
4. Pilot application if possible
5. Okay to fail in the beginning

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Confidentia Communicate Expectations

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Confidentia Reward Success

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Confidentia
Consolidated Steps

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Confidentia Personal Strategy Planner – GHCS Model
GIVENS: The major
things I need to
ACCEPT as “givens”
now…
HELP: The best things I
can do to help myself
now are…
CHECK: The main
things I need to stop
doing now are…
SUPPORT: The support
that I need is….

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Confidentia ONE TEAM

“When Team NEXIM outgrows individual performance

and learns team confidence, excellence becomes a
reality. Teamwork is the fuel that allows common
people to attain uncommon results.”

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Confidentia Why Must We Embrace Change?
“It is not the strongest species that
survive, nor the most intelligent, but
the ones who are most responsive to
change”

…NEXIM NEEDS NOT JUST TO SURVIVE

BUT…THRIVE!
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Confidentia What Must I do to be Changed?

“IF YOU DESIRE A CHANGE, YOU MUST BE THAT CHANGE

BEFORE THAT CHANGE CAN TAKE PLACE”
Confidentia
Thank you!

2011/4/15
Chinedu Moghalu_CCD_NEXIM