EQ Coaching Report 

February 2007 

PO Box 334 t Wayne, IL t60184 PO Box 165 tBarrie, ON t L4M 4T2

630­513­7390 877­264­4447

inquiries@ihhp.com
www.ihhp.com
Summary:

IHHP has conducted an assessment to determine the effectiveness of an

extensive training, coaching and e­Learning program that we have delivered to
one of our clients, a major financial institution. We specifically focused on the
impact of the follow up coaching. We surveyed participants who attended two­
day Emotional Intelligence training prior to the start of the coaching and e­
Learning programs. The same survey was then provided after a three to four
month period during which the coaching and e­Learning follow­up programs
were completed. The following results were found:

n Before participating in the coaching program, 69% of the respondents

reported that they understood the concepts of EQ well and very well. That
number increased to 99% after the coaching.

n When faced with challenging situations, 29% of the respondents reported

that they used the EQ tools often or very often before the coaching
program. After the coaching program, 79% said they use the tools often
and very often when faced with challenging situations.

n Prior to the coaching program, 32% of respondents indicated that the EQ

training had a significant impact on their lives. After the coaching, 74%
reported EQ was having a significant positive effect on their lives—both
personally and professionally.

n 98% of the participants agreed that the coaching program met their
expectations. In terms of personal development, 94% strongly agreed that
the coaching sessions had helped them to improve. 90% agreed that the
coaching had helped them improve their leadership skills.

n Finally, 98% of the participants agreed and strongly agreed that the
coach had facilitated their knowledge and skills of the EQ competencies.

When it came to the three greatest benefits of the program, there were many
responses. Mostly, the participants found that the coaching and e­Learning
deepened their learning from the 2­day training and having a coach to work
with gave them the support they needed to make the changes they wanted to
make. They reported greater insight into their behaviours and improved
relationships with difficult people. The respondents particularly liked how having
a coach meant they could personalize what they were working on. In addition,
having a sounding board was greatly appreciated.

It is clear that the 2­day EQ for Personal Leadership training, combined with the
coaching sessions and e­Learning, allowed the participants the time, personal
attention and accountability they needed in order to make real and lasting
changes in their performance in both their professional and personal lives.

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The Program:

IHHP has provided the following Emotional Intelligence program to over 440
leaders at a major financial institution:

n Complete the EI360 feedback survey

n Attend the Two­day Emotional Intelligence for Personal Leadership program
n Participate in one­on­one coaching consisting of six 50­minute telephone
sessions over a three to four month period following the training
n Integrate the Playing Big e­Learning program with the coaching process
n Attend the one­day Advanced Emotional Intelligence program after six
months
n Provide the Courageous Conversation audio CD.

Creating lasting behavior change can only be done by providing people with
the opportunity to learn over time, to be guided in how to apply new skills on the
job, and by having the individual held accountable to the personal changes
they commit to.

There was an extremely high engagement in the coaching program: 89% of the
attendees in the 2­day training program participated in the full six­session EQ
coaching program. For the 11% that did not, over 60% of those indicated the
reason they did not work with an EQ coach was that they already have a
personal coach and they would be working with them to improve their EQ skills.

Participant Feedback:

Participants in the coaching program were asked what 3 things they found most
beneficial about coaching. Below is a summary of the results.

n Deepening of the 2­day training:

w “My coach helped to reinforce and sustain the classroom concepts into
my work and personal life.”
w “I was impressed and appreciated having the coaching program after
the course. We attend many courses, but often forget the content even
though we may have good intentions. This was a great opportunity to
practice the EQ strategies taught in the course with regular reinforcement
and feedback. It is also a key course for life in general and for being
successful in business.”

n My Coach:
w “I…commend my coach on his coaching style and knowledge of the EQ
material. I always knew that our sessions would be hard­working and
productive. Following a dynamic course with the coaching support I
received has made EQ a life altering concept.”

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 w “My coach was very supportive and insightful. Her coaching helped me
improve at work, but also helped me to approach a personal challenge
in a way that allowed all parties to feel respected and valued.”

n Stronger Team at Work:

w “My direct reports have all taken the course and I think it has greatly
strengthened my team in terms of a consistent approach to problem
solving, people management and client relationship management.”

n Personal Growth and Self­ Improvement:

w “Although it's only a few months since I started EQ, the impact to me has
been substantial, and it's obviously felt by my family and friends. …I will
keep practicing what I learned from…IHHP. It's going to be lifetime
learning, and will change my interpersonal skills in a big way.”
w “…made me look at situations in a different light. I am now less likely to
overreact to situations and am more in tune with accepting issues that I
have no control over.”

n Playing Big e­Learning

w “Walking through some of the modules with the coach provided a tutorial
specific to the issues the coach had been discussing with me.”
w “It forced me to review the CD, which then generated improved
understanding of the concepts. Walking through some of the modules
with the coach provided a tutorial specific to the issues the coach had
been discussing with me.”

n Other
w “It was tailored to my needs – specific to me.”
w “I was very pleased with the fact that the EI program offers the coaching
component, unlike other courses that just give you knowledge, but leave
it up to you to follow through and apply it. The Coaching mechanism
makes you consciously think about yourself/your behavior and actions
over a longer period of time and how you can utilize the EI skills daily.”
w “This was definitely time well spent and I feel that my leadership skills will
improve as a result.”

Feedback about IHHP’s coaches:

The following comments were provided by the survey respondents about the
IHHP coach they worked with:

§ ALISA GARBER: “She offered amazing support and I have made real
life altering changes in my approach to relationships at work and
home.”

§ DEBORAH MONROE: “Deborah was highly skilled and experienced –

she understood the day­to­day challenges.”

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§ DIAN PATTERSON: “Dian was exceptional and provided insight to me
at a time that I really needed it. She is extremely competent in her
coaching skills, as well as the subject of EQ. This made the
coaching and learning very enjoyable and beneficial. Thank you
very much.”

§ JOHN DOAN: “There are no words I can use to describe my

appreciation. For sure, the name John Doan will be mentioned
whenever I share my EQ knowledge with my children, my friends
and my colleagues. From the bottom of my heart...thank you.”

§ PETER TAYLOR: “I thought Peter was a great coach. He was able to

bring out a lot of thoughts, realizations and ideas from within me
that I would not have necessarily seen or looked for on my own. I
thought he had a great approach where he would make me work
through things rather than him instructing or guiding me to a preset
answer. “

§ SHARON LEWIS: “I enjoyed working with Sharon; she was professional,

compassionate and personable. She made getting through some
difficult discussions less so because of her openness and asked the
right questions that initiated thought process and kept me curious.”

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