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Review of General Psychology Copyright 2004 by the Educational Publishing Foundation

2004, Vol. 8, No. 2, 122–137 1089-2680/04/$12.00 DOI: 10.1037/1089-2680.8.2.122

A Social Comparison Account of Gossip


Sarah R. Wert and Peter Salovey
Yale University

The central thesis of this article is that all gossip involves social comparison. Research
on social comparison is applied toward understanding motivations for gossip. In
addition, the authors address why gossip tends to be negative and make predictions
about factors that trigger especially negative talk about others. Factors such as need for
moral information, powerlessness, formation and maintenance of in-groups and
out-groups, and situations that bring on perceptions of injustice or feelings of
jealousy, envy, and resentment all contribute to malicious gossip. Finally, the
morality of gossip is considered, especially as it relates to the misuse or overuse of
social comparison. Gossip is purposeful and, perhaps, necessary for healthy social
functioning.

At least 60% of adult conversations are about even malicious discussions about peers, col-
people who are not present (Emler, 1994; Levin leagues, or community members in their ab-
& Arluke, 1985). Often it is interesting or even sence. What leads people to violate their own
necessary to discuss community members, scruples and the scruples of society to discuss
peers, or colleagues in their absence, but sel- the foibles and failings of others?
dom, it seems, are these reports limited to a Some claim that the answer is simple: Talk-
mere relating of facts. Rather, they are soon ing about others is so enjoyable and important
embellished with opinion and commentary that the only condition necessary for its thriving
about the event or the individual in question. is two or more people who are each in associ-
This commentary can vary in tone, from flatter- ation with a third person who is not present in
ing to malicious. Sometimes we speak of others the conversation (Ben-Ze’ev, 1994). Others see
in terms of the praise we have for them or the the tendency to talk about others in terms of
envy we feel toward them. Other times, we cast
individual proclivities. A “need for gossip”
them in terms of weakness of character or pro-
scale has had some success in capturing these
clivity for scandal (Eder & Enke, 1991; Leaper
& Holliday, 1995; Levin & Arluke, 1985). individual differences (Nevo, Nevo, & Derech-
This latter variety of talk—malicious or de- Zehavi, 1994). But beyond this seeming ubiq-
famatory conversation out of earshot of oth- uity of desire to talk about others and the more
ers—is considered a sin by many of the world’s pronounced habits of some, might there be sit-
major religions. Lay intuition concurs; talking uational factors that influence the amount or
badly about someone can make for feelings of tone of this talk? An exploration of this question
moral violation and guilt (Yerkovich, 1977). is a central concern of the present article.
Yet, against their better judgment, individuals The term most closely associated with eval-
often find themselves engaged in negative or uative talk about absent others is gossip, but it
can also be called networking, shoptalk, small
talk, schmoozing, or shooting the breeze (Ros-
now, 2001). Gossip has been defined as evalu-
Sarah R. Wert and Peter Salovey, Department of Psy- ative talk among people who are familiar with
chology, Yale University. each other concerning the personal matters of a
We thank the members of the health, emotions, and
behavior laboratory group at Yale University, Marcia John- third person who is not present (Eder & Enke,
son, Paul Bloom, and Geoffrey Cohen, for their helpful 1991; Sabini & Silver, 1982). Some add to this
contributions. definition that the talk must be negative or ma-
Correspondence concerning this article should be ad-
dressed to Sarah R. Wert, Department of Psychology, Yale
licious (American Heritage Dictionary of the
University, New Haven, CT 06511. E-mail: sarah.wert@yale English Language, 1996; Hom & Haidt, 2001).
.edu Others see gossip as an enjoyable, relaxing,
122
SPECIAL ISSUE: SOCIAL COMPARISON ACCOUNT OF GOSSIP 123

bond-building social activity that is only rarely Social Comparison Theory


harmful (Ben-Ze’ev, 1994; de Sousa, 1994).
An operational definition of gossip is hard to Social comparison theory was articulated by
delineate because whether a statement is nega- Leon Festinger (1954). Festinger believed that
tive depends on the context and on the shared people have a fundamental desire to evaluate
understandings of the gossipers. Often, subtle their opinions and abilities and that they prefer
evaluations are embedded in a speaker’s tone or to evaluate themselves against what Festinger
in jokes that outsiders cannot understand. For called “objective reality tests” (p. 257), or actual
criteria. However, when objective reality tests
these and other reasons, the conceptualization
are not available, individuals must rely on each
of gossip remains controversial. Our purpose is
other to gain information about the soundness of
not to resolve this controversy. Rather, we are
their opinions and the strength of their skills.
interested in the behavior itself. The behavior This social reality testing is especially likely in
on which we focus and that serves as our defi- domains in which objective information is dif-
nition of gossip is informal, evaluative talk ficult to find, such as social skills or community
about a member of the discussants’ social en- participation. Thus, social reality testing be-
vironment who is not present. comes the main avenue for gathering this type
Gossip is considered widely to be negative of information, and it is accomplished through
talk. Indeed, a review of anthropological and social comparison (Festinger, 1954). Social
sociological studies conducted by Bergmann comparison theory has evolved over the years
(1993, p. 15) listed the most common topics of and now encompasses many different types of
gossip as “personal qualities and idiosyncrasies, comparisons. The current, broader conception
behavioral surprises and inconsistencies, char- of social comparison theory includes “any pro-
acter flaws, discrepancies between actual be- cess in which individuals relate their own char-
havior and moral claims, bad manners, socially acteristics to those of others” (Buunk & Gib-
unaccepted modes of behavior, shortcomings, bons, 2000, p. 491), and social comparison is
improprieties, omissions, presumptions, blam- motivated not only by the need for self-evalua-
able mistakes, misfortunes, and failures.” At tion but by the need for self-improvement, self-
first, this list appears to suggest a preoccupation enhancement, and claiming a social identity as
with complaining about our companions and well (Wood, 1989).
community members. But further consideration
suggests another common theme, that of evalu- Social Comparison and Gossip
ation. Each of these topics proceeds from an
evaluation or a comparison. Gossipers make a All gossip, we claim, involves social compar-
comparison between the person they are talking ison. In some ways, this position is not all that
about and some social or egocentric reference interesting given that it is imbedded in our def-
point, such as social norms or their own per- inition of gossip: that gossip is evaluative talk.
spective and behaviors. After all, an evaluation is a comparison of sorts.
So why bother defending such an obvious
The central thesis of this article is that all
claim? It allows us to apply the considerable
gossip involves social comparison. Support for
body of empirical and theoretical work on social
this claim is drawn from social comparison the- comparison toward a better understanding of
ory and from research on gossip. A second gossip, a topic that has been given compara-
major point of this discussion has already been tively little empirical study. When gossip is
alluded to, and that is to address why gossip viewed as an act of social comparison, knowl-
tends to be negative and to make predictions edge of the various motivations behind social
about factors that trigger especially negative comparison can be used to understand motiva-
talk about others. Finally, the morality of gossip tions for gossip.
is considered in light of this social comparison The social comparison function of gossip has
account. Before addressing these main points, been suggested by others (Fine & Rosnow,
we begin by summarizing briefly social com- 1978; Suls, 1977). Much of our understanding
parison theory, the backbone of our view of about the world in general, not just the social
gossip. world, comes from making comparisons. We
124 WERT AND SALOVEY

understand our position as a relative one, and what can happen if one commits a certain be-
comparisons are what help us to locate our- havior—are powerful teachers of social skills
selves more precisely. The same is true, as and social norms. Through the fine-grained
Festinger (1954) claimed, for our social lives. analyses of behavior that often comprise gossip,
Many investigators since Festinger have pro- much can be learned about what the gossipers
vided evidence to support this claim and have think is appropriate and inappropriate, right and
identified a number of more specialized types of wrong. Such specific instances of moral trans-
social comparison in which people commonly gression as are discussed in gossip may serve as
engage (Suls & Wheeler, 2000). The present concrete examples of moral principles that
analysis follows suit by considering several va- might otherwise remain too abstract for one to
rieties of comparison that we believe occur in grasp the application (Sabini & Silver, 1982).
gossip. Six types of comparison are discussed: Furthermore, these discussions may tend toward
(a) comparison with similar others; (b) compar- the negative because negative information
ison with less fortunate, less able, or less pow- about someone is considered more diagnostic of
erful others (downward social comparison); (c) moral character than is positive information
comparison with more fortunate, more able, or (Skowronski & Carlston, 1987). People are
more powerful others (upward social compari- pulled toward categorizing others in terms of
son); (d) comparison of in-group with out- good and bad. Negative behavior is more diag-
group; (e) comparison with imaginary entities nostic of a person being in the bad category than
(constructed social comparison); and (f) com- positive behavior is of a person being in the
parison with others to understand our emotional good category. After all, we assume, bad people
states (emotional comparison). A discussion of are not always bad, but good people are seldom
the factors that might lead to the tendency for bad (Skowronski & Carlston, 1987). Thus, tales
these comparisons to be negative or unflattering of misdeeds may be taken as more morally
of the target of gossip accompanies each type of instructive than tales of virtue. Gossip as a
comparison. teaching ground for morality may explain why
it tends to be more negative, especially among
Comparison With Similar Others younger people (Gottman & Mettetal, 1986).
Another benefit of gossiping with one’s peers
In the social world, there are many people is that one can compare others’ reactions to
with whom one could compare oneself. The events with one’s own reactions to help make
choice of comparison person depends on one’s sense of things or to vet a position on an issue
goals (Wood & Taylor, 1991). When one is (Sabini & Silver, 1982). Drawing a comparison
interested in comparison for the purpose of between how someone behaved and one’s own
gaining accurate information about oneself— expectations about appropriate behavior, and
that is, validating one’s opinions or estimating making this comparison public, is a way of
the strength of one’s abilities— one tends to checking the reasonableness of one’s position.
choose comparison persons who are similar to Of course, the feedback traded in gossip ses-
oneself (Festinger, 1954), similar enough to sions is probably biased. In fact, there is evi-
make the comparison meaningful (Goethals & dence that very little contradicting goes on in
Darley, 1977). One’s close friends, for example, gossip circles (Eder & Enke, 1991; Leaper &
are probably similar in terms of values and Holliday, 1995). Nevertheless, these compari-
attitudes. To them, one can turn for an example sons can serve self-evaluation needs because
of how someone else who is similar feels about they provide an outside opinion to support one’s
an issue or situation, and gossiping with them or own.
about them is a way to find out. Gossiping about peers is also an opportunity
By listening to peers gossip, one can learn to learn through comparison, but it allows for
valuable lessons about how to behave or, more these comparisons to be made indirectly (Suls,
commonly perhaps, how not to behave. One 1977). Sometimes direct comparisons are not
learns how others in the peer group might have possible, or even desirable. For example, a di-
discussed one’s behavior had one not con- rect comparison on a skill or ability might bring
formed to social expectations. Indeed, parables about feelings of embarrassment for one or both
related during gossip—third-hand lessons about people. Or if close friends differ on important
SPECIAL ISSUE: SOCIAL COMPARISON ACCOUNT OF GOSSIP 125

values or beliefs, a direct comparison might it may be that negative spin, although unneces-
result in a confrontation or a rift (Sabini & sary for comparisons with similar others, is nev-
Silver, 1982). Gossip provides an indirect way ertheless used as a kind of spice to make the talk
of finding out such comparison information more alluring and interesting: to keep the con-
about similar others without the hazards or po- versation going.
tential discomfort of a direct comparison (Suls, Making critical evaluations is also a way of
1977). presenting oneself as smart (Amabile, 1983).
Sometimes comparisons with peers produce Thus, the motive to self-present—to project an
unsettling results (Tesser, 1988). According to image to others—may explain some overly crit-
self-evaluation maintenance theory, the discov- ical talk. At the same time, gossip often seems
ery of one’s standing on a given ability relative directed at decoding the self-presentational ef-
to others bears on one’s self-esteem, particu- forts of others. Goffman (1959) distinguished
larly if the ability in question is central to one’s between the self that individuals present to the
self-concept or identity. In domains that one world, the front stage self, and the self that is
considers especially dear, it is important in re- not intentionally shown to others, the backstage
gard to self-esteem to view oneself as somewhat self. Much of gossip seems to be an inquiry into
better than others in the comparison group. Gos- the backstage lives of others: What is this per-
sip may help. Consider groups of individuals son really about? What is motivating him or
with talents or interests in the same domain, her? Where do his or her loyalties lie? These are
such as athletic teams or academic disciplines. questions that occupy gossip circles, and this
In these groups, individual self-esteem needs may be why gossip is seen as invasive and
may give rise to gossip that seeks to belittle evaluative. It pries into others’ private regions,
others in the group in an unrelated domain. A the self that they have tried to keep from view
remark disparaging the athletic ability of some- (Bergmann, 1993). This suggests that we are
one known to be top ranked in her sport, for wise to others’ self-presentation efforts.
example, is likely to be seen for what it is—a Through gossip, discussants are able to put to-
ploy to maintain self-esteem—whereas a re- gether their observations and opinions to form a
mark disparaging her social skills may be taken picture of what might be the backstage self of
more seriously. Thus, within groups of people the person in question (Post, 1994). Neverthe-
who are similarly skilled in a given domain and less, given that comparisons with similar others
who are highly identified with that domain, neg- do not necessarily produce negative talk, per-
ative gossip may erupt as a way of dealing with haps this type of comparison is less common in
the constant threat to self-esteem inherent in negative gossip than other types of comparison
such a situation. that do, by their nature, give rise to negative
When comparisons with similar others are talk. One such comparison type is downward
made in gossip, it is most likely in the pursuit of social comparison.
validating opinions or abilities. How does this
help us to understand why gossip tends to be Downward Social Comparison
negative? Unlike some forms of comparison
(which we address shortly), there is nothing People are most likely to select a comparison
inherent in comparisons with similar others that person who is worse off than themselves when
would lead to unflattering talk about the com- they want to feel better about themselves (Wills,
parison person. One reason, in addition to the 1981). These “downward” comparisons are a
self-esteem maintenance motive just mentioned, way to self-enhance. In fact, people are espe-
is the old standby explanation that bad news is cially likely to seek out comparisons with others
simply more interesting than good news. In- whom they consider to be less skilled in a
deed, negative social information grabs atten- particular domain when they feel threatened in
tion (Pratto & John, 1991). This implies that that domain (Beauregard & Dunning, 1998;
people gossip for gossip’s sake; the more inter- Friend & Gilbert, 1973; Hakmiller, 1966). Gos-
esting the talk, the more people are interested in sip is an ideal medium through which to make
talking. Although circular, this explanation is these comparisons with less skilled, less fortu-
popular (Ben-Ze’ev, 1994; Bergmann, 1993; nate, or less powerful persons because it offers
Sabini & Silver, 1982; G. Taylor, 1994). Thus, the chance to do so indirectly (Suls, 1977).
126 WERT AND SALOVEY

Feelings of embarrassment or of envy on the understood as the gossiper’s pursuit of a posi-


part of the less skilled or lower status person can tive self-view.
be avoided by making comparisons behind her
or his back (Brickman & Bulman, 1977; Suls,
1977). These downward social comparisons are Upward Social Comparison
a way to build oneself up (Wheeler, 1991), but
When people are interested in self-improve-
at the expense of the comparison other.
ment, they tend to compare themselves with
Downward social comparisons have emo- people whom they perceive to be better in some
tional consequences that may have implications way than themselves (S. E. Taylor & Lobel,
for gossip. One of the relevant emotions is 1989; Tennen, McKee, & Afflect, 2000; Wood,
pride. When people compare themselves with 1989). People are keenly interested in, and
another and find that they come out on top, they sometimes have a preference for, information
are likely to feel pride if they think that their about others who are better or more powerful
advantage is due to their own internal strengths than themselves, but they are loath to seek this
or characteristics (Major, Testa, & Blysma, information in a direct or public way (Wilson &
1991; Smith, 2000). Because pride is an emo- Benner, 1971). By gossiping about superior oth-
tion that swells in the presence of an audience ers, they are able to acquire comparison infor-
(Smith, 2000), it may be especially tempting to mation about them without the embarrassment
tell gossip stories that allow tellers to show off to themselves of a face-to-face comparison
their superiority. Thus, the quest to experience (Suls, 1977). In this way, one may learn how
over again feelings of pride may occasion neg- successful others succeeded.
ative gossip. Similar to the case of comparisons with sim-
Another emotion that can arise from down- ilar others, there is nothing inherently negative
ward comparison is contempt, an emotion that about comparisons with superior others. Often
also may inspire gossip. This emotion arises the opposite is true. However, there is some-
when the focus shifts from oneself (the focus of thing implicitly ambitious about comparing
pride) to the inferior comparison person. Instead oneself with higher-ups for the purpose of self-
of pride in oneself, one feels contempt or scorn improvement, and this ambition may be dis-
for the other (Smith, 2000). Comparisons that tasteful to some audiences: one’s peers, for ex-
lead to feelings of contempt or scorn are likely ample. One way around this is to dress up the
to involve not only a comparison with the self, talk in negative tones to obscure its real pur-
but with the comparer’s conception of norms of pose. If one is interested in finding out how a
decent behavior. Thus, the scorned person is wealthy neighbor made his fortune, for exam-
assumed to be both inferior and in violation of ple, this interest can be disguised by gossiping
social norms. Because a norm violation is in- disdainfully about his excesses.
volved, one who feels contempt is likely to What other reasons may lead to gossip about
assume that others will share this feeling once higher-ups being negative? One possibility is
they hear of it. Alternatively, gossipers may that many upward comparisons, particularly
manufacture feelings of contempt to justify gos- those based on hierarchy or status, often lead to
siping. According to Bergmann (1993, p. 134), the conclusion that the superior other’s advan-
“[Gossipers] turn a private accusation into a taged position is unjustified. From such discov-
publicly relevant flaw and thereby legitimize eries, resentment may follow, especially when
the indiscretion” of talking badly about some- the advantage seems unattainable by oneself
one behind his or her back. Either way, the (Folger, 1987). Feelings of resentment are al-
expression of contempt seems common in neg- most entirely focused on the advantaged person,
ative gossip. as opposed to the self, and the unfair advantage
Downward comparisons are inherently un- is seen as the advantaged person’s fault (Smith,
flattering to the comparison person and flatter- 2000). This makes it easy for others to recog-
ing of the comparer. Indeed, the chief motivator nize the injustice and to resonate to feelings of
of downward comparison is self-enhancement resentment caused by an unfair situation (Smith,
(Wills, 1991). Thus, negative gossip that pro- 2000). Thus, public airing of feelings of resent-
ceeds from a downward comparison can be ment may be especially satisfying.
SPECIAL ISSUE: SOCIAL COMPARISON ACCOUNT OF GOSSIP 127

What is more, resentment can lead to aggres- A common source of envy and jealousy is
sion when the unfairly advantaged person is not romantic relationships in which there exists a
liked or is perceived to be arrogant (Baron & perceived rival (Schmitt, 1988). Through com-
Richardson, 1994). Given that gossip can be parisons made in gossip, one can learn about the
seen as an act of verbal aggression (Crick, 1996; rival. Even though comparisons with rivals may
Galen & Underwood, 1997) and that cases of produce these unpleasant emotions, they never-
injustice are particularly sympathy producing, theless provide an opportunity to learn which
resentment themes may be quite common in qualities appeal to one’s love interest. Self-im-
malicious gossip. What seems a common theme provement efforts in those areas can then be
in office gossip, that of “trashing the boss,” is an applied (Salovey, 1991). A similar pattern may
example. Perceived incompetence in a superior exist in any set of relationships involving ri-
may inspire resentment, and the superior’s ille- valry, real or imagined. For example, coworkers
gitimate claim to power may add to this an may think of themselves as rivals, and gossip
aggressive opposition that is most prudently may be used as a way to both obtain information
expressed indirectly. From this mixture, mali- that will help them compete and derogate the
cious gossip may flow. other in hopes of securing favored status.
Another emotion that can result from an up- Upward social comparisons are most com-
ward comparison is envy (Salovey, 1991). Un- mon in the service of self-improvement, that is,
like resentment, envy requires not only the rec- finding out information about superior others
ognition of the other’s advantage but the simul- that will help to improve one’s standing. But
taneous recognition of one’s own disadvantage. upward comparisons can lead to emotional re-
But personal feelings of disadvantage may not actions that may inspire negative talk about the
rise to the level of legitimate injustice in the superior person. Resentment, envy, and jeal-
eyes of others. This is why feelings of envy ousy all arise from upward comparison, and all
have less social currency than feelings of resent- three of these emotions may find their most
ment (Smith, 1991). Thus, envy needs a dis- socially acceptable outlet in negative gossip.
guise. Otherwise, envy implicates the envious Gossip about superior others seems quite
person in a way that makes her or his motives common. So far, we have understood this as an
transparent, and therefore she or he is a less instance of upward social comparison. How-
credible source of gossip about the envied per- ever, a more thorough understanding of gos-
son. Envious gossipers may dissemble by sip about superiors may come from consider-
choosing to derogate the envied person in an ing it as an instance of the next type of
unrelated dimension (Salovey, 1991). comparison to be discussed: in-group and out-
Upward comparisons may also result in feel- group comparisons.
ings of jealousy (Salovey & Rodin, 1984). Jeal-
ousy arises from the perception that the com- In-Group and Out-Group Comparisons
parison person constitutes a rival, a person who
threatens to take a valued (self-esteem-relevant) Social comparisons are sometimes made for
possession, relationship, or advantage (Salovey the purpose of establishing a social identity
& Rodin, 1984; Silver & Sabini, 1978). Al- (Baumeister, 1982), and this type of social com-
though stemming from different realizations, parison is a central concern of social identity
both envy and jealousy involve feelings of theory (Hogg, 2000). Social identity theory pre-
threat to the self. To feel these emotions, the dicts that when individuals can claim member-
individual must recognize that he or she stands ship in a group, they feel better about them-
to be bested by a rival, either because the rival selves and feel less uncertain about the world
is already in possession of something desired (Hogg, 2000). People can be part of several
(envy) or because the rival is positioned to take groups at the same time. For example, a group
away the desired thing (jealousy). Either case is can be based on friendship, type of employ-
unflattering to the self and undesirable to admit ment, political affiliation, race, gender, or citi-
publicly (Sabini & Silver, 1982). Thus, similar zenship. It is membership in various groups that
to envy, jealousy may need to be expressed establishes social identity. However, knowing
indirectly, which makes both envy and jealousy who we are is only half of the picture. We also
prime suspects as instigators of negative gossip. need to know who we are not. This need gives
128 WERT AND SALOVEY

rise to the powerful tendency for people to and men have forbidden women from congre-
distinguish between their in-group and an out- gating with other women for fear of their talking
group, a them that is different from us (Tajfel, to one another and then becoming too indepen-
1978). Social comparisons are used to create dent, even to the point of prohibiting women
and distinguish the two, and they do so by from leaving the house unattended (Oakley,
identifying differences between groups. These 1972). The Taliban in Afghanistan are a recent
differences are then culled to create two proto- example of rulers who imposed such sanctions.
types— one of the in-group and one of the out- Indeed, gossip may be a subversive form of
group (Turner, 1991)—and knowledge of these power. When people are left out of the loop,
two prototypes is essential to individuals feeling either because of their situation or because of
part of the group (Hogg, 2000). Indeed, the social convention, gossip remains an avenue of
more people feel that they understand the pro- inquiry and a source of information (de Sousa,
totype of their group (what a member of their 1994). By gossiping, individuals in low power
group is like), the closer they feel to that group groups may gain damning information about
(Hogg, 2000). superiors and, what is more, they may learn that
This is where gossip comes in, as it is an they are in agreement in their lack of esteem for
important source of information about who is in the ruling group. Insurrection and insubordina-
and who is not in the group (Gottman & Met- tion then become a possibility. As Spacks
tatal, 1986) and about the norms of the group (1985) wrote, “The ferocity of several centu-
(Eder & Enke, 1991). Indeed, many gossip ries’ attack on derogatory conversation about
themes seem to boil down to “us versus them,” others probably reflects justifiable anxiety of the
and this talk is necessarily unflattering of the dominant about the aggressive impulses of the
out-group owing to the requirement of a con- submissive” (p. 30).
trast between the in-group and out-group and to Temporary forms of relief from oppression
the strong preference for feeling positive about may also be provided by gossip. Gossip seems
one’s in-group (Tajfel, 1982; Turner, 1975). It to be most frequently about the private lives (as
follows that, in some cases of negative gossip, opposed to the professional lives) of people (de
what is at stake is nothing less than individuals’ Sousa, 1994). This focus on the personal and
sense of identity. private may have an equalizing or democratiz-
“Us versus them” gossip also seems common ing effect, thus leveling the strata a bit (de
even when groups are clearly defined. Consider Sousa, 1994), if only momentarily in the minds
hospital physicians and nurses. A friend who of the gossipers as they imagine the powerful
had spent 30 years working in hospitals, first as others not in their capacity as rulers but as
a nurse and then as an administrator, suggested ordinary people with ordinary personal prob-
this example. She described the nursing com- lems. In this way, gossip can bring powerful
munity in the hospital as highly gossipy and others “down to size.”
related that the gossip was very negative. The In addition to “us versus them” gossip, peo-
gossip, she observed, was not just about doctors ple gossip about in-group members as well.
but also about fellow nurses, and even about the People confer with each other through compar-
patients. When asked why she thought that the ison processes to obtain the most accurate in-
nurses gossiped so much, she said that she formation with which to compare their own
thought it was because they are “oppressed and views and opinions. Moreover, these individual
underappreciated.” If she is right, that nurses are attempts at information gathering result in pres-
oppressed and underappreciated, why would sures toward agreement, harmony, and consen-
this make them gossip more? One reason is that sus among the group. Or it may be the reverse:
it may provide them with an outlet for frustra- Consensus is sought, and comparison inquiries
tion or anger (Spacks, 1985) and serve as a are a means of uncovering the point of consen-
forum for complaints about those in power. This sus (Festinger, 1954). Regardless, comparisons
may be a reason why rulers throughout history among group members are powerful shapers of
have tried to prohibit gossip (Rysman, 1977; norms and of judgments. Indeed, information
Schein, 1994). For example, slave owners are about group norms is especially in demand in
said to have prohibited slaves from talking in groups (e.g., workplace groups) from which
their native African languages (Ayim, 1994), people cannot easily escape (Turner, 1991). The
SPECIAL ISSUE: SOCIAL COMPARISON ACCOUNT OF GOSSIP 129

best strategy in this kind of situation, perhaps, is two or more members possess to the exclusion
to be the careful student of group norms, and of information held by only one person (Stasser,
group norms are frequently deduced through 1992; Stasser, Taylor, & Hanna, 1989; Witten-
participating in gossip discussions (Eder & baum & Stasser, 1996). This produces a lop-
Enke, 1991; Gluckman, 1963). This observation sided view, leading to judgments that are biased
may explain why there seems to be such fierce as a result of overrepresenting shared informa-
gossip within some groups: Social survival may tion and underrepresenting unique views. Of
depend on an accurate and detailed understand- course, this bias leads to the sought-after state
ing of what is and is not permissible, and sur- of group unity and consensus, but at a cost,
viving in the group may be especially important perhaps, to accuracy and fairness. This tendency
when it is difficult to survive outside of the of people to focus on information that they
group. know others possess (Wittenbaum, Stasser, &
Restatement of the group’s norms through Merry, 1996) may be exploited by gossipers. By
gossip appears to increase when the group is configuring their gossip stories and their evalu-
threatened from without (Gluckman, 1963). An- ations in a way that taps into generally held
thropological studies of societies threatened by beliefs about social types (Bergmann, 1993) or
a larger, more powerful or dominant society stereotypes, gossipers stand to bolster the cred-
have pointed to rampant gossip within the ibility of their claims. Stereotypical information
threatened society. One study of the Macaw may be overly relied on and may consequently
Indian tribe in Washington State revealed much influence judgments about the target of the
vicious “backbiting” among the members of gossip.
this tiny community, a community surrounded Another blind spot generated by group dis-
by the increasingly dominant and influential cussion can come from an underappreciation of
American culture (Colson, 1953, cited in the diversity of views among group members.
Gluckman, 1963). Similarly, the residents of a Groupthink is the mistaken belief that consen-
Welsh farming town threatened by the increas- sus exists when it does not (Janis, 1982). This
ing industrializing forces surrounding their vil- appears to result from group members not ex-
lage were observed to gossip very often and pressing the full extent of their doubts about an
very negatively about their fellow villagers issue. Rather, they emphasize areas of agree-
(Frankenberg, 1957, cited in Gluckman, 1963). ment to boost the cohesiveness of the group.
Unfortunately, these studies involved only de- This seems especially likely in gossip circles, as
scriptions of single communities, so it is impos- contradictions appear to be infrequent (Eder &
sible to say whether the amount of gossip was Enke, 1991). Rather, gossip tends to proceed,
more or less than that taking place in commu- unchallenged for the most part, from story to
nities not so threatened. What can be said, how- story (Bergmann, 1993). In this way, individu-
ever, is that the amount of negative gossip that als may come away from gossip sessions falsely
these researchers observed in their communities believing that there was unanimity in judgments
of study was striking to them and led them to about the subject of the gossip.
conclude that the gossip must have been in This is similar to another phenomenon
reaction to the threat to the group’s identity emerging from group discussion: group polar-
(Gluckman, 1963). One interpretation is that ization. After an issue has been discussed
group loyalty was in question: Who is likely to among a group, individuals’ judgments become
defect to the other group? Who has aspirations more extreme (Myers & Lamm, 1976). As
of joining a group higher in the social order? Brown (1974, p. 469) wrote, “To be virtuous . . .
Careful analyses of individuals’ behavior, as is to be different from the mean in the right
found in gossip, might provide a clue. direction and to the right degree.” In this way,
But how accurate are individuals’ under- gossip discussions may lead to judgments of the
standings of the group’s views? Individual subject of gossip that are more extreme than
group members are biased in several ways, and those of any individual group member. In fact,
these biases can stem both from too much com- some types of gossip discussions may be espe-
parison and from insufficient comparison (For- cially susceptible to group polarization. One
syth, 2000). Groups tend to oversample shared such type of group discussion identified by
information. They focus on information that Bergmann (1993) is “so completely gossipy in
130 WERT AND SALOVEY

nature” that it is called a “coffee-klatch” (p. 71). Zhang, & Vohs, 2004; Gluckman, 1963), but
A coffee-klatch is a group of acquaintances that explanations for how this occurs have been un-
gather (over coffee, for example) for the explicit satisfactory (Bergmann, 1993). One possible
purpose of gossiping. In fact, klatsch is the mechanism involves the implicit comparison in
German word for gossip. The coffee-klatch has gossip between the behavior of the subject of
its origins in 18th-century male-only coffee the gossip and the perfect behavior of the imag-
houses, where newspaper editors and writers inary embodiment of the norms. In gossip, the
would gather to discuss “business.” In reaction evaluations of the subject of the gossip are made
to this exclusion, women soon developed their against some reference point, and in certain
own discussion circles, but in the privacy of cases, this reference point may be an imagined
their homes. Bergmann claimed that in the cof- group of qualities that the best, most fit member
fee-klatch setting, gossip is unrestrained. The of the group would possess, even though no
gossip need not be masqueraded as anything actual person possesses all of those qualities. In
other than what it is, and the gossipers need not this way, social norms may be transmitted and
worry that they will be judged for gossiping maintained.
because all in attendance know that gossip is the Sometimes the imaginary comparison person
meeting’s very purpose. Thus, there is less pres- is constructed during the gossip session itself.
sure to moderate claims or judgments. Gossip in Bergmann (1993), through analyses of tran-
this setting is at risk of becoming carried away scribed gossip sessions, found that gossip in-
and extreme, leading to a highly polarized volves both tearing apart and putting back to-
group view. This may be another situation in gether the person being gossiped about. Ini-
which stereotypes are maintained, or perhaps tially, by focusing on a limited sample of
formed. behavior and then using this unbalanced sample
Gossip that is focused on making distinctions to make generalizations, the person is decon-
between the in-group and the out-group relies structed and reduced to a “social type” (Berg-
on references to prototypes of both the in-group mann, 1993, p. 121). Next, gossipers put the
and out-group. Intergroup and intragroup gossip person back together, but this time as a carica-
can forge accurate images of what is prototyp- ture, an exaggeration of selected aspects or fea-
ical of the out-group and of the in-group. It can tures (Bergmann, 1993; Yerkovich, 1977). This
also form biased views that lead to extreme newly constructed person then becomes the tar-
judgments and, possibly, to the formation and get of comparison in gossip. Instead of compar-
maintenance of negative stereotypes. Regard- ing the actual person with themselves, gossipers
less, gossip can lead to images of people who are comparing themselves with a caricature of
may not actually exist. This brings us to the that person.
discussion of another type of comparison: con- The result of social comparisons made with
structed social comparison. imagined or socially constructed entities is that
comparers have a less accurate picture of the
Constructed Social Comparison world but feel reassured of the validity of their
opinions and abilities (Goethals, 1986). With
Sometimes social comparisons are with reassurance as the motive behind constructed
imaginary people or social entities (Goethals, social comparisons, there is every reason to
1986; Suls, 1986). These “constructed social believe that the creation of these entities is
comparisons” can be amalgams of qualities or guided by self-serving goals. Gibbons and Ger-
clusters of tendencies that we wish to imagine rard (1995), for example, found that teenagers
others possess. The aforementioned in-group hold an image of the typical adolescent heavy
and out-group prototypes are an example of drinker. Whether or not this image is a positive
these constructed comparison entities, as are one determines how similar to the prototype
stereotypes. Much of the time, it seems, gossip- teens see themselves. Those who think that they
ers are comparing the subject of the gossip with compare similarly with the prototype tend to
an imagined person who embodies the norms engage in more risky behavior. This decidedly
and values of the group. Gossip has long been biased view of the typical can make for a (con-
suspected of being an important vehicle for the veniently) biased view of reality (Niedenthal,
transmission of group norms (Baumeister, Cantor, & Kihlstrom, 1985).
SPECIAL ISSUE: SOCIAL COMPARISON ACCOUNT OF GOSSIP 131

In gossip, the use of constructed comparison or news (Rosnow, 1980). Building on initial
targets may be common. After all, these self- work by Allport and Postman (1947), Rosnow
serving constructions give gossipers ultimate and colleagues have found that as anxiety in-
flexibility in drawing whatever comparisons creases, so do rates of rumor transmission (for a
they would like. And as a group, gossipers can review, see Rosnow, 1991). Anxiety comes
collectively construct a comparison target that from apprehension about a potentially unfavor-
allows reassurance of group values and opinions able outcome (Rosnow, 1980), and it may fa-
(Yerkovich, 1977). Indeed, these constructed cilitate rumor transmission because, through
comparisons may be guided by ideals. Consider discussion of the rumor, emotional tensions can
the question of leadership, for example. Com- be vented (Allport & Postman, 1947; Rosnow,
munity members must decide what kind of per- 1991). From numerous anecdotes about rumors
son they want to lead or to represent them. The that flourished before riots, in the aftermath of
hoped for set of beliefs and practices that a natural disasters, or during wartime, Rosnow
leader should possess is refined as community (1991) concluded that “rumors persist either
members talk about their needs. Candidates are until the wants and expectations that give rise to
then compared with this socially constructed the underlying uncertainties are fulfilled, or un-
image. In this way, gossip may decide the ques- til the anxiety abates” (p. 487). Festinger, too,
tion of leadership. believed that anxiety leads to rumors, but his
view was that rumors are started as a way of
Emotional Comparison justifying feelings of anxiety (Festinger et al.,
1948). Incidentally, this theorizing about rumor
The final type of comparison that we consider transmission led Festinger to his theory of cog-
concerns an early offshoot of Festinger’s origi- nitive dissonance (Festinger, 1957).
nal theory pioneered by his student, Stanley Empirical evidence for the role of anxiety in
Schachter. Schachter (1959) extended social rumor transmission has been supplied by a few
comparison theory to include the domain of experiments. In two studies, self-reported anxi-
emotion. He believed that when people are un- ety was positively correlated with rumor trans-
certain of how to feel about a threatening situ- mission (Anthony, 1973; Jaeger, Anthony, &
ation, they turn to others for comparison pur- Rosnow, 1980). In one of these studies, 93% of
poses. This means that when people feel threat- the people in the upper half of the anxiety score
ened, they seek out and talk with others who are range reported that they had heard a rumor,
similarly threatened. This affiliative behavior which had been planted by the experimenter, as
may be due to a need for emotional comparison compared with 31% of people scoring in the
(to understand one’s own feelings better; lower half of the anxiety score range. Interest-
Schachter, 1959) or to a need for cognitive ingly, pretest and posttest measures of anxiety
clarity (to understand the situation better; Fest- showed no changes, which led the investigator
inger et al., 1948). Regardless of the underlying to question whether passing on rumors actually
motives, the finding remains that when people reduces individuals’ anxiety (Anthony, 1973).
are uncertain about a situation and feel threat- Individuals high in trait anxiety were also more
ened by it, they are more likely to talk with likely to pass on rumors (Jaeger et al., 1980).
others who are in a similar situation (misery Experimentally manipulated anxiety produced a
loves equally miserable company). And the talk similar pattern: People in the high-anxiety con-
need not be about the threatening concern per dition were more likely to pass on a rumor than
se. In fact, studies of threat and affiliation have were those in the low-anxiety condition
shown that people talk mostly about threat- (Walker & Beckerle, 1987). More relevant to
irrelevant topics (Kulik, Mahler, & Earnest, the current discussion, anxiety is also impli-
1994; Kulik, Moore, & Mahler, 1993). cated in the tendency to gossip (Jaeger, Skelder,
Gossip may be relied on as a source of emo- Rind, & Rosnow, 1994). Individuals high in
tional comparison information during anxious self-reported anxiety are more likely to be nom-
or uncertain times. Evidence for this comes inated by peers as frequent participants in
from research on a closely related phenomenon, gossip.
rumor transmission. More than mere evalua- Ambiguous or uncertain situations also ap-
tions, rumors contain some piece of information pear to heighten rates of rumor transmission,
132 WERT AND SALOVEY

especially when information is intentionally gossip is a contagion that alters the way people
withheld, such as during wartime or the restruc- think and feel about one another, then it must be
turing of a corporation (Rosnow, 1991). practiced with care. Otherwise, group morale
Schachter and Burdick (1955) demonstrated and individual reputations are vulnerable.
this positive relationship between rates of rumor Gossip stemming from anxiety and uncer-
transmission and ambiguity experimentally. tainty seems especially likely in relationships in
Two groups of students in a preparatory school which one person is dependent on the other, and
witnessed their principal enter their classroom the dependent person has little information
and say to one of their classmates, “Miss K., about the character, intentions, or loyalties of
would you get your hat, coat, and books, please, the person on whom she or he is dependent.
and come with me. You will be gone for the rest Because much is at stake, the worst case sce-
of the day” (Schachter & Burdick, 1955, p. nario is important to apprehend. Thus, gossip
365). The student then left with the principal. In that is negative is of greater utility and more in
one of the student groups, a couple of days demand because it may be diagnostic of future
before the principal removed the student from threats. For this reason, especially aloof persons
the classroom, a rumor was planted with some with power might expect a fair amount of gossip
of the students that some exams had been stolen and conjecture about themselves.
and that there was an investigation under way to Workers who are cut off from information
find the thieves. In another condition, this same from management, for example, may need to
rumor was planted, but without the subsequent rely entirely on others in their work group for
visit from the principal. In both conditions, stu- information about how to behave and how to
dents were well aware of the rumor of the stolen interpret the behavior of others. This can be
tests. However, 78% of the students in the cog- seen in instances in which the division between
nitive unclarity condition—those who wit- levels in the hierarchy is especially great. Con-
nessed the mysterious removal of their class- sider the gulf between executives and their ad-
mate—reported transmitting the rumor of the ministrative assistants. Secretaries have a repu-
stolen tests, as compared with 40% of the stu- tation for being gossips (Bergmann, 1993), dis-
dents who heard the rumor but were not ex- cussing among themselves the events of the day
posed to the student being removed (Schachter and their interactions with those in upper man-
& Burdick, 1955). agement. Their need to talk may be great be-
Desire for relief from anxiety or uncertainty cause they are cut off from formal sources of
may lead people to talk more with one another. information about corporate goings-on that af-
But all of this talk can transform individual fect them. Similarly, students may discuss fac-
unrest into group unrest. When anxieties run ulty members in an attempt to know more about
high, others’ emotions become especially con- the personalities with which they must grapple
tagious (Schachter & Singer, 1962). Thus, to complete their studies.
through the exchange of gossip (like rumors),
individual anxiety, fear, or anger may become Summary of Social Comparison and
group anxiety, fear, or anger. This points to the Gossip
power of gossip. An individual who is unhappy
with someone in his or her social environment, Social comparisons are motivated by the de-
for example, may gossip with others in the sire for self-evaluation (Festinger, 1954), self-
group about the events that led to this unhappi- improvement (S. E. Taylor & Lobel, 1989;
ness. Those who are uncertain of what to make Wood, 1989), self-enhancement (Wills, 1981),
of the person gossiped about may become in- and establishment of social identity (Tajfel,
fluenced both cognitively and emotionally. 1978; Turner, 1975). The foregoing has posed
Events may be interpreted in such a way as to that gossip proceeds from social comparison,
find consistencies between one’s own experi- and hence the motivations behind the various
ence and the experience of others as told forms of social comparison can be applied to
through gossip. Thus, a situation that formerly gossip. In gossip we gain information about the
lacked clarity has now been given clarity, and validity of our opinions and abilities by talking
the picture is decidedly negative. In this way, with or about similar others; we gain informa-
negative gossip is a route to lowered morale. If tion that helps us improve ourselves by gossip-
SPECIAL ISSUE: SOCIAL COMPARISON ACCOUNT OF GOSSIP 133

ing about superior others; we can feel better may be particularly likely to be the subject of
about ourselves by comparing ourselves with negative gossip.
those we think are inferior; and we can develop
our social identity by comparing our in-group Morality and Gossip
with out-groups.
Gossip may turn especially negative when Angels probably do not gossip. It is unsa-
one or more of these four social comparison vory, if not sinful. This is the claim of religious
motives—self-evaluation, self-improvement, and lay folk alike. But why? What moral of-
self-enhancement, and establishment of a social fense is committed when we talk about others
identity— become especially urgent for the in- behind their back? To answer this, we consider
dividual. These motivations may be heightened two perspectives, that of the community and
by a number of situational triggers, some of that of the individual.
which we have already mentioned. Seven are First, why would communities be harmed by
highlighted as particularly likely triggers of gossip? We have argued that all gossip involves
negative or malicious gossip. One trigger is the social comparison. Social comparisons provide
need for moral information. Gossip that con- useful, even necessary, information. But they
veys information about another’s (believed) also serve the self. The desire to self-evaluate,
moral failing may be more instructive of behav- to self-improve, to self-enhance, and to claim a
ioral expectations than positive stories (Skow- social identity underlies social comparisons. Of
ronski & Carlston, 1987). A second trigger is all of these motives, the one that seems most
suspicion of injustice, particularly in the distri- transparent in gossip is self-enhancement.
bution of rewards or power. Injustice breeds When people make negative evaluations of oth-
resentment, which may give rise to malicious ers, they are, implicitly or explicitly, presenting
talk about the undeserving person. A third trig- themselves as better than those they are talking
about. It may be the collective effect of all
ger is competition or rivalry. Feelings of envy
members making themselves look good that
and jealousy can be engendered in such circum-
threatens the well-being of the community.
stances and may fuel attempts to disparage com-
Of course, as they gossip, individuals may
petitors or rivals. A fourth trigger is increased
not consider such hazards to the community.
pressure to make in-group and out-group dis- Why, then, do individuals sense that gossip is
tinctions. Groups are forged through identifica- wrong? Again, recall the self-serving nature of
tion of differences (real or imagined), and those social comparisons. And recall that gossip, we
who point out such differences always put their argue, is motivated by these same self-serving
own group in a positive light (Turner, 1975). goals. Thus, along with the knowledge we gain
Especially negative gossip may spring up when from social comparisons comes distortion, and
pressure between groups increases. A fifth trig- this distortion, we have argued, is made greater
ger is powerlessness. Those who are disenfran- in the context of gossip. People must have at
chised from formal modes of influence and least tacit awareness that the information ex-
communication—those who do not have a say changed, or even created, in gossip is not en-
in decisions that affect their lives—may need to tirely accurate. What is more serious from a
seek a back road. Talking badly about those in moral viewpoint is that, by participating in gos-
control is one way to achieve this in both actual sip, they have been complicit in generating fal-
terms and imaginary terms. A sixth trigger is the sity. In other words, people knowingly generate
“coffee-klatch” or its analogs. In this setting inaccurate pictures of each other and knowingly
that is free from the usual restraint, gossipers benefit from doing so.
may allow themselves to get carried away and Another reason individuals may feel that gos-
say especially extreme or malicious things. A sip is wrong has to do with the informational
seventh trigger is anxiety and ambiguity. Both purpose of social comparison. People need so-
vague and specific threats lead people to talk cial information, and they obtain it through gos-
more with one another (Dunbar, 1996; sip. When we ourselves gossip, though it can
Schachter, 1959), and the need to prepare for feel a little naughty, we sense its benefits. But
the worst case may focus this talk on the neg- when we observe others gossiping, we do not
ative. Hence, powerful but mysterious people say to ourselves, “Oh, they are just responding
134 WERT AND SALOVEY

to their need for social information.” Rather, we fourth year, and at a new school, she avoids
wonder whether they are gathering too much gossiping at work. The reason, she believes, is
information, information that could be later that she is now confident in her abilities as a
used instrumentally. For some, this fear is well teacher and is less concerned with what others
founded. But might it also be our own neediness think. In other words, she avoids negative gos-
that we recognize in others as they gossip that sip at work because she does not need it as
we find distasteful? No one is in full command much. No longer is she in a situation in which
of his or her social world. We all have a weak- she feels uncertain, anxious, and without
ness for the inside scoop. friends.
The third point is an obvious one: Gossip is
Conclusion social psychological behavior and can be better
understood through the application of social
The larger points of this article are three. The psychological principles and research. One such
first point is a response to a question raised at application has been a main goal of this article,
the outset: What leads people to violate their the application of social comparison theory. By
own scruples and the scruples of society to viewing gossip as an instance of social compar-
discuss the foibles and failings of others? We ison, we have tapped into a body of research
have argued that people gossip to be socially “in and theory that may help us better understand
tune.” Otherwise, without comparison informa- gossip. And it is important to learn more about
tion with which to calibrate, they would find gossip: It is very likely that gossip is necessary
themselves adrift in a mysterious and murky for healthy social functioning. It is often the
social world. We have also argued that people only source of valuable social information. Yet,
gossip to be socially connected. Otherwise, they gossip is considered morally suspect. How are
would find themselves alone, without allies we to navigate such a tight spot? Before offer-
(Dunbar, 1996, 2004) and without a group to ing advice on this problem, it seems, we need to
which to belong. Gossip, therefore, is very often know more about gossip. For example, how
purposeful, and any appearance of idleness is a does gossip— hearing it or speaking it—affect
façade to mask its seriousness (Emler, 1994; people’s judgments of those about whom they
Gluckman, 1963; Sabini & Silver, 1982). gossip, both in the long term and in the short
The second point is that negative gossip may term?
be understood as a response to situational trig- The early days of social psychology saw se-
gers that heighten social comparison motives: rious consideration of gossip in the work of
self-evaluation, self-improvement, self-enhance- Allport (Allport & Postman, 1947) and Fest-
ment, and establishment of a social identity. As inger (Festinger et al., 1948). Decades later,
an example of such a situational trigger, con- Rosnow and Fine (1976) issued a reminder call
sider the “freshman class” situation. Most of us to social psychologists to include gossip in their
have been part of a group of people, all new to research and in their theories. Few have an-
a job or to a school, who are uncertain of swered. Like Rosnow and Fine, we believe that
exactly how to do their job and uncertain of who gossip is overlooked by psychologists, both as
will be their friend and who will not. A specific an interesting phenomenon itself and as a prom-
example comes from a friend who recalled her ising venue for studying social comparison, ste-
first couple of years as a high school teacher. reotyping, in-group/out-group processes, attri-
They were ridden with malicious gossip. She butional processes, and many other psycholog-
remembers teachers talking badly about one ical phenomena.
another, and she remembers taking comfort
from these discussions. Maybe she was not as
bad a teacher as she had feared; there were
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In J. M. Suls & L. Wheeler (Eds.), Handbook of Accepted July 1, 2003 䡲

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