Professional Documents
Culture Documents
Situation Analysis
Advertising
Objectives
Advertising Planning
Message strategy/ Media Objectives (Reach,
Creative Brief Freq., GRPs, Budget)
Measuring
Effectiveness
Noise Comprehensi
on
1
Analyzing the receiver Situation analysis
• Target audience: masses to individuals
• In mass communications, marketers do not have opportunity to clarify or • The Framework
explain the message and hence consumer response process must be
understood well. • Marketing Objective and Strategy
• Most important aspects : response process
• Traditional response hierarchy models • Product/ Brand Description
• Each stage of the response hierarchy is a dependable variable that must be attained
and mayy serve as an objective
j of the communication p
process • Market Assessment – Size, Growth, Trends
• Potential buyers may be at different stages in the hierarchy
• Useful for intermediate measures of communication effectiveness • Previous Campaigns & Campaign histroy
• Alternative Response hierarchy- michael ray
• Standard learning model: learn, feel, do; Dissonance/ attribution model: do,feel, learn; • Competitive Evaluation – SoM, SoV, Messages
low-involvement model: learn, do, feel
• It is important for planners to examine communication situation and determine which
type of response process is most likely to occur
• Consumer/ audience understanding
• Cognitive processing models
• Relationship between controllable factors (source/ message) and the outcome variables
(attention, comprehension, liking, intent)
• Types of cognitive responses evoked by ad, attitude towards the ad and the brand and
purchase intention
Buying System
• Purchase Mode • Needs & Motives
• Frequent vs. Infrequent • Rational/ emotional/ social/
Sensual
• Habit/ routine
• Problem to solve/
• Experiment/ try out/ novelty Prevention of problem
seeking
• Search/ seek information/
advice
• Opportunity
• Reward/ Gift How Advertising Works
• Bargain hunt • Self-expression/ Display
• Impulse/ on-the-spot • Ritual
• Self-indulgence
• Choices
• High vs. Low involvement • Influences
• Current brand set/ Other • Family
product types • Friends/ neighbors/
• Brand Loyalty colleagues
• Shops/ Retailers
• Fashion
• Advertising
• Editorial
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Road to a sale Alternative Response Hierarchies
Response AIDA HoE model Other High Involvement Low Involvement
Stage Model Models Learning Model
Low-involvement Model
Model: Learn-Feel-Do
Cognitive Awareness Awareness Awareness Model: Learn-Do-Feel
Stage Cognitive
(Thinking) High Cognitive
Knowledge Differenti Affective
Affective
Aff i Interest Image ation
Response Liking Matching
Conative Conative
(Liking) Preference
Desire Conviction Fact Dissonance/ Attribution
Matching Model
Behavioral Affective
Low
Model: Do-Feel-Learn
Stage Differenti Conative
(Acting) Action Purchase Transaction ation
Follow- Affective
through
Cognitive
Advertising Effectiveness
Advertising Objectives
Measures
Consumer Representative Statement Measures of
• Sales oriented objectives Response Stage effectiveness
Exposure ‘I know brand is advertisied’ Circulation, Reach
• Communication Effects objective Awareness ‘I know that the product or brand Recall
• Cognitive response (Awareness, Knowledge) exists’ Unaided recall
• Affective Response (Liking, Preference, Desire) Aided recall
Recognition
• Behavioral Response (Inquiry, Purchase Action)
Interest ‘the Product or Brand is relevant to Advertising Recall
• DAGMAR (Defined Advertising Goals for me’ Attitudes
Brand Image
Measured Advertising Results) Inquiries
• Awareness, Comprehension, conviction/ purchase intention, Desire ‘I would like to buy the product/ Preferences
Action brand’ Intention to buy
• Target Audience is very crucial to define Action ‘I have bought the product/ brand Trial
Sales
Market Share
Sales/ Share growth
Research in Advertising
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The Advertising Campaign Stages Research inputs to the advertising planning cycle
Strategy Familiarize
Familiarize
Development
Hypothesize Hypothesize
Review
Review
Campaign Tracking
Strategy
E l ti
Evaluation Research Development
The Planning
Cycle Message Research
Evaluate Synthesize Evaluation Synthesize
Evaluate
Research
Creative
Optimize Inspire Creative Brief Development
Optimize Research Inspire
Advertising
Recommendation
4
Strategy Development Research - Strategy Development Research -
Sources of Information Deliverables
• Company marketing intelligence
• Previous researches with company and agency • Definition of clear and measurable
• Syndicated market and consumer information communication objectives
• Trade and association studies • Pre-emption of desired consumer response of
• Census data the communication
• Primary research data – qualitative and
quantitative
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Paint Consumption – Home Segment Consumer Buying Behaviour
Lasts for • Consumer do not differentiate between paint brands
Level 1
12 - 20 weeks Buyer Æ home owner/customer • Any known brand will do as long as it is the shade of my liking
Interactive
& long decision Peers/Dealers/Self • Buying Process: involved, time consuming
• Six month renovation mood
Satisfaction
making process
Painter Æ reinforces the brand • Clear metro and non metro divide
Derived from choice & applicator
Level 2 triggers • Co
Consumer
su e Beliefs:
e es
Level 1 Concern: Will the painter cheat me? • painting is important for looks of the house
• premium brands add prestige and lasts longer
Lasts for • leader brand is more trustworthy
3 - 5 years • painter & contractors cheat – need trusted painter and dealer
Level 2 A subject
Consumption Æ self/ socializing • application process more important than the brand
of self indulgence,
Self expression &
Concern: Will the new look add to my status? • Painting cycle: 3-5 years
social status • Shop visits for rate negotiations and decision on colour
code
Complex, long drawn and high involvement consumption Trust and leadership important for end consumers
Source: Mind & Mood Source: Mind & Mood
CWE was needed to be convinced more for the A difficult task to be achieved with a fraction of media
brand preference spends as compared to the category leader
Source: Mind & Mood
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Creative Development Creative Development Research -
Research Information Area
• It determines – “How should I say it?” • Understanding of customer’s culture
• Aims to answer question • Vocabulary consumers use when talking
• How can we get there? about your category
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Nerolac Creative Decisions Celebrity Selection
• Use a celebrity to create high TOMA • Following celebrities were considered for the
• Celebrity who can give stature of a leader task
• Amitabh Bachchan
to the brand
• Shah Rukh Khan
• Celebrity should not dominate the brand • Sachin Tendulkar
and yet command a high respect from • Priety Zinta
end-consumers as well as intermediary • Aishwarya Rai
• Aamir Khan
consumers • Rahul Dravid
• Leverage the leadership in industrial paint • The consideration was based on the popularity
segment of celebrities at that point in time
AB personality traits
Heritage, Indian
Family oriented
Amitabh Bachchan & ‘Nerolac’
Sophisticated
Smart conversationalist
Fi di a personality
Finding lit fit C fid t Intelligent
Confident, I t lli t
Mature, Knowledgeable
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Nerolac brand personality
Personality Fit
• Indian, Traditional
• Family oriented
AB Nerolac
• Heritage
• Young
• Sophisticated • Mature
• Indian • Cool
• Confident • Knowledgeable
• Traditional • Fun
• Friend, philosopher,
• Family oriented • Relaxed
• Young, Cool guide
• Fun, Relaxed • Role model for youth
• Sophisticated • Technology savvy
• Smart conversationalist
• Confident
• Technology savvy • Enduring
• Intelligent • Reputed
• Larger than life
• Reputed
Source- Drshti
VIP Findings
AB in films 2002
How he reinvented Three films released
himself
Only Kaante
did a little
better on
From angry box office!
young man To an Kaante: Played the tough, canny
leader
taking on the instit tion
institution
institution himself
Hum kisi se
kam nahin:
Played a
comical
character
Aankhen: Played a negative
character
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The transformed AB Brands endorsed by Amitabh
Bachchan
• Maruti Versa • Parker
AB of 2003
AB of 70’s • Pulse Polio • Pepsi
• Has immense
• Using him in this
relevance today
avatar is irrelevant
•Seen as a person
• ICICI • BPL
today as there would
be major disconnect in
with stature and • Mirinda
commands respect in
consumer’s mind
large part of India
• Not successful in this
• Cuts across
avatar in last decade
segments
Parker Versa
Celebrity- huge fan
following
But there is another side
Frivolous style of
conversation,
BPL
Indian Inference 1
Competing with his son Confident/ great
to him
self belief/ pride
He is human like any of us
But not arrogance
- Can be fooled/ not
Inspiring, motivator • BPL has highest recall, despite being off air
always wise
Deep thinker
- Can loose composure
- Has his weaker moments
for many years
ICICI
5 broad personality Friend, philosopher, – Gained the first mover advantage
Pepsi
traits of AB have guide
Celebrity with huge fan
following
been portrayed in Advisor expert
Advisor, – Using him in a relevant persona has also led to
People willing to do the various ads -
anything for him
Pulse Polio high memorability
Friend, philosopher,
But he can be humbled
Advisor
- by child who sees him as
Warm and caring
an ordinary man
Firm and angry
He has his weaknesses
when necessary
Responsible Indian
Pepsi
Mirinda Entertainer
social citizen
Entertainer
Traditional, Indian
Comical role
Can turn negative into a
Completely mass
positive
Lacks sophistication/ class
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Parker Pulse Polio
Celebrity- huge fan
No personality sync.
Friend, philosopher,
Inference 2 following
But there is another side
Versa
Did not work well for
Frivolous style of
Versa, went against
conversation,
Advisor
Warm and caring
to him AB’s acceptability Firm and angry
Competing with his son
He is human like any of us when necessary
• Irrelevant brand personality will lead to Fitsbe
- Can well with
fooled/ low
not
boundaries.
Responsible Indian
brand losing out on AB’s aura always wise
involvement/
- Can loose composure
social citizen
impulse products.
- Has his weaker moments BPL
• Mirinda has no recall No sync with high
Personality Indian
involvement
Pepsi 5 broad personality Confident/ great
• Personality of AB was not relevant Celebrity options for have
traits of AB Option 2 pride
seriouswith huge fan
products. self belief/
• Postman who runs away with a woman following Nerolac
been portrayed in Authority
Authority,
But not arrogance
People willing to do the various ads - Leader motivator
Inspiring,
• Versa failure anything for him
But he can be humbled
Deep thinker
• Failure could be due to a poor product - by child who sees him as ICICI
an ordinary man Friend, philosopher,
• But failure could have been minimized by He has his weaknesses guide
capturing AB’s aura through relevant personality Advisor, expert
No personality sync. Did Pepsi
not Mirinda
work well for Mirinda Option 1
Entertainer KBC Promos
Entertainer Traditional, Indian Helpful advisor to
• Need to get perfect personality to have our brand stand out in the clutter
went against AB’s Traditional, Indian ordinary citizens
Comical role Can turn negative into a
• Need to ensure that we do not convert the greatest opportunity into a mishap
acceptability boundaries.
Completely mass Patriarch
positive Witty/ fun -playfully
Lacks sophistication/ class teases people
BFD (A)
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BFD (A) BFD (A)
• 1986-87 (may)
• CMS field study
• Raymond Flynn, Mayor, Neil Sullivan, Marc Zagans
• Options – FGD
• CMS study group • Sampling – community centers neighbourhood, age, gender
• Drug use model – nonusers, experimental, regular, addict
• 1000 arrests in 1986, drugs consfiscated of the worth $250 mn. • Screening – are they awre about drugs, do they watch advertising
• Demand side strategies – ‘demarket’
demarket • Protocols – DG : attitudes,
attitudes motives
motives, influences
• Data Analysis
• Drug programs – Enforcement has limited role. But decreasing demand is • Drug facts and statistics not recalled
important, Educaiton – SPECDA/ health classes, teenage role models, • Non-users avoid friends and strangers rather than confrontation
Drug-free-days, ‘Drop-a-dime’ program • Young people resent being told. May go against it.
• Communication programs • Family is important
• Nancy McKeon, Celbrity; sports stars
• Teenage girl, actual news footage – take me out of ballgame
• Relate stories abour drugs and drug users
• Drug user teenage boy- dumb parents, story telling, helpline • Current drug advertising unrealistic except take me out of the ball game
• Info-celbrity do not work.
• Celebrities are not viewed as credible spokes people
Issues
• What role Communications play? What are the
marketing objectives?
• What’s the process?
• What are your views?
• The process followed by CMS group looks good. Why does a
Thank you
member towards the end feels what he feels?
• Are there issues with the process – the model, the research
approach, sampling, screening, data & its analysis?
• What are the communication directions?
• Do you agree? What are the supporting evidences?
• What are the alternative directions/ communication
strategy?
• What else could be found from the data?
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Message Evaluation Research – Message Evaluation Research -
Information Areas Sources of Information
Targeted Respondents
• SEC A&B
• 54 Male and 46 Female
Case: Nerolac Paints • 25 to 40 years of age
• Living in Mumbai & Delhi
Field Pre-Test: Nerolac Amitabh
Bachchan TVC
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Most Watched Programmes Unaided recall of ads
Mumbai Delhi Mumbai Delhi
• News, Serials in Star, • News, Serials in Zee, • Colgate – 16% • CD Dawn – 10%
ZEE and Sony Star and Sony • Nerolac – 10% • Nerolac – 8%
• Movies – Zee and • Movies – ZEE, Star • Asian Paints – 8% • Asian Paints – 5%
Star • Sports Channels • Hutch – 5%
• Hutch – 8%
• Infotainment channels • Infotainment • Dettol Soap – 3%
• Reliance – 6%
– Discovery and Channels – Discovery
Animal Planet and Animal Planet • Reports of zapping
during commercial
breaks
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Narration of storyline – Amitabh
Comprehension
Bachchan Ad
Mumbai Delhi
• Nerolac is present • Nerolac is a good paint –
Mumbai Delhi everywhere – 30%
40%
• 45% • 42% • Nerolac touches all of us
– 30% • Nerolac offers range and
h i
choices – 25%
• Nerolac is a good paint –
20% • Nerolac is a paint for
• Nerolac is a paint for every one – 20%
everyone – 20% • Use Nerolac – 10%
• Nerolac is a water
resistant paint – 15%
Conclusions
• AB’s presence is making the ad clutter
breaking
Campaign Evaluation
• AB is not dominating the ads as other
elements being recalled also have good Research
scores
• Main message that Nerolac is everywhere
has high scores
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Campaign Evaluation Research - Campaign Evaluation Research -
Sources of Information Deliverables
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Brand Saliency - Top of Mind Brand Saliency - Total Spont
Î
Awareness
High TOM recall for Asian Paints; Nerolac a distant second. awareness
Î Nerolac getting highest mentions in Kanpur;
All figs in % Î Asian Paints dominates - near universal saliency
Î Scores for Asian Paints very high in Mumbai & Hyderabad All figs in %
Î In Cochin, Nerolac and Berger also recalled well. Î Highest saliency for Nerolac in Kanpur
Total Del Mum Ahd Hyd Coc Kan Î Berger more salient in Cochin.
Base: 1290 390 390 130 131 119 130 Total Del Mum Ahd Hyd Coc Kan
Base: 1290 390 390 130 131 119 130
Any Asian Pts 67 50 86 69 91 53 43
A Asian
Any A i Pts
Pt 98 96 100 100 100 98 95
Asian Paints 63 47 79 66 89 50 42
Any Berger 9 17 0 4 2 23 12
Any ICI-Dulux 31 22 56 12 24 17 21
Any ICI-Dulux 2 2 3 1 2 2 1
Any Shalimar 25 15 25 25 25 47 30
Any Shalimar 1 3 - 2 1 1 2 Q- When you think of paints, which brands come your mind?
Q- When you think of paints, which brands come your mind?
Total Spontaneous refers to the unprompted brand recall
Top of mind refers to the first brand recall by consumer
• Saliency for Nerolac moving towards parity with Asian Base: Proven Recallers 184
Paints.
• Amitabh Bachchan campaign has contributed in building Shown Amitabh Bachchan 91
this. Shakes hand with everyone 46
• Th
The focus
f Of Nerolac
N l now, should
h ld be
b towards
t d enhancing
h i Pl
Plays with
ith child
hild 8
TOMA recall, where the gap between Asian Paints & Colour comes on girl’s hand 12
Nerolac significant, more since TOMA has a high Colour comes on lady’s hand 9
correlation with preference.
People get colour on their hands 33
• Asian Paints enjoys maximum Top of Mind recall as well as VO: yeh rang hai …. 15
universal saliency. Considerable marketing activities and
VO: “Hum keh rahe hai” 8
communication over the years could have helped them in
maintaining this. Written: Nerolac 4
Learning's &
To sum up – Communication Hence Way Ahead
• Amitabh Bachchan’s presence manages to break the • Amitabh Bachchan enhances brand saliency for Nerolac
clutter and provides noticeability / saliency to Nerolac.
… However Top of Mind awareness yet to be achieved.
• However theme ad has not been able to leave behind the
desired message. • AP the leading brand across most centres.
• AB the only high point in the advt and he emerges as the
• Mumbai and Hyderabad weak markets for Nerolac;
hero rather than brand.
• Sunil Babu, despite consumers not playing back “Time Kanpur the strong market. Three way competition (with
Proof Beauty”, communicating long lasting and durable Berger) seen in Cochin and Delhi.
paint message.
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Research Type of advtg effect Relevant research
Thank you
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