Professional Documents
Culture Documents
The right men at the right work and situation is the key to success of any type of
business. To achieve victory, the first step is winning the best worker in the benefit of the
business. There are always two possibilities: the failure and success. The man that is
educated in the field of the work and became skilled in it is one of secret weapon of the
companies.
The right way to convey the decision in choosing the promising employees is really a
marvelous and hazardous way. The effectiveness of an employee is achievable in the
account of the company.
The company we selected is “LYCA” which is a prepaid SIM card product which
provides low-cost, high-quality services. It was first introduced in the Netherlands in
2006 and now present in six markets. It gives services to 1.2 million customers in UK
only direct from mobile phones. It has a network of more than 115,000 retail outlets in
UK.
Identify three key HRM activities of an identified Organization
To find resources
For organization some resources are utilized to produce the output and meet their goals. It
requires grouping activities to support co-operation, planning and implementing
programmes which are planned to improve the efficiency. The duties are Job and Role
Design deciding on the content of jobs.
LYCA MOBILE has a HR team of 200 members whose work is to find out the best talent
to hire the best talent across the world. They hire such talent which is good in
communication and professional skills to promote the company and also become a
competitive advantage.
Human Resource Planning helps in assessing future people necessities (numbers / levels
of talent and ability), and make the necessary formulating strategies and then
implementing there strategies to assemble requirements.
Lycamobile tries to find the best resources and provide the requirements of the workers
so they can achieve what they want. The people who do the outstanding work are
benefited by the company.
The model acts as a real performer and has the ability to make unique contributions
which link as shared objectives. The model has five basic components they are:
This model helps in developing good relations of HRM with other department of
management and also with decision making. The strength of this model is the
categorization of input and outcomes of both managerial and collective level, creating the
basics for an evaluation of comparative HRM (Boxall, 1992).
The weakness of this model is the absence of consistent hypothetical basics for
measuring the relationship between HRM inputs, output, and performance (Guest 1997).
This model is rigid because it comprises of various assumptions that HRM is typically
diverse from conventional staff management. It is naive; totally symbolize the faith that
basic factor of the HRM approach such as dedication have a positive connection with
valued business consequences.
Lycamobile constantly examine its workers and find that they are satisfied with the
strategy and their feedback is taken to make a necessary change if required. Other issue
had observed that the guest model may simply be a perfect kind towards which western
organizations can prospers (Kenova 1990).
Task 2: HR Planning and Development Methods
For an identified organisation select at least three HR planning and development methods
HR Planning
HR Planning means to plan the future workforce needed for the company. Different
experts of HR department plan this. The two HRP methods used at LYCA MOBILE:
1) Recruitment
2) Job evaluation
There are few methods mainly used by LYCA MOBILE for recruitment which are used
latest technology methods given by Hays and Greengard (1999&2000) by advertising
vacancies on its website (www.lycamobile.co.uk) by fill in an online application by
candidates from the website. Then shortlist them and promoted to call telephone
interview hotline for further evaluation.
The second method used by LYCA MOBILE is to take an initial interview with the
candidate who drops his CV in office. If manager is satisfied with informal interview, the
candidate is given the phone interview number to face the next stage of the e interview.
The third and most successful manner used is Tyler (1996) method of recruiting where
LYCA MOBILE recruit the workers through referrals from present workforce which they
can find is more cost efficient and consistent. Worker suggests a friend for a post and
management took decision for recruitment.
JOB Evaluation is done in LYCA MOBILE to give promotions from middle managers to
top managers it is usually done by taking into account, a full job description, a worker
specification, and a detailed job analysis in addition to the salary packages while
considering LYCA MOBILE equal opportunity policy. This is done with a specific date
and takes the initials interview
HR Development at LYCA MOBILE:
“William R. Tracey”, defines Human Resources as:
“The people that staff and operate an organization as contrasted with the financial and
material resources of an organization. The organizational function that deals with the
people “
Jackson and Schuler (1990), finds that planning to be effective if it included with the long
and short term business goals of organization.
“Human Resources Development is any process or activity that, either initially or over
long term, has the potential to develop adult’s work-based knowledge, expertise,
productivity and satisfaction, whether for personal or group/team gain, or for the benefit
of an organization ,community, nation, or, ultimately ,the whole of humanity” (Mc Lean
& Mc Lean 2000).
Human Resource Development is the structure to help workers to expand their individual
and managerial skills, understanding, and capability. Human Resource Development
comprise such opportunity like training of workers, Career development, performance
supervision and growth, teaching, mentoring, progression planning, main worker
recognition, and development of organization
Like other companies, the main objective of LYCA MOBILE is to maximize profits, they
come into market in order to achieve their ultimate objective and to achieve this they
have to sale their products by appropriate branding, marketing and promotions. Their
goal is also that in market, they want to have the market leadership in the mobile
networks. This can only be achieve if they deliver their customers the best service quality
and provide the cheapest call rates which satisfy their customers. By doing all this ,it take
LYCAMOBILE to the top among all other companies if they setup the appropriate series
which they choose and this all things can guide to the expansion of the corporation.
To become the biggest and most successful organization and to achieve their goals,
LYCA MOBILE has done all this by good HR planning and development methods. Is we
deeply viewed all these methods, they have a world recognize trainee schemes and the
“Graduate management scheme” which an honor is charming plan are really world class
and most variety after in the business. Now the brand image of LYCA MOBILE is
enough to attract the customers. The distinctive training systems interactions the
HUMAN RESOURCE department have its workers and also the incentive method
explain that these are ideal techniques for the optimization of the corporation
performance. Actually they are one of the oldest and also now one of the most flourishing
shows that their process have really delivered results and they are always going to better
these processes. There are some problems in the selection methods of the management of
LYCA MOBILE. The process of selection is same as it way in the starting. Now its time
to bring changes in the selection processes. There should be different methods of
selection for different countries like candidates from United Kingdom and European
Union.
Task 03: Critically review how HR performance in an identified organisation is
currently indicated and monitored? Suggest ways to improve this?
LYCA MOBILE uses different qualitative and quantitative tools to monitor the
performance of all the workers working in the company. There are lots of methods used
by the company and it is impossible to explain all these methods so we discuss some of
the important methods used by LYCA MOBLE to monitor the performance of the
employees
The first and most important method used by the LYCA MOBILE HR department is
“360-degree appraisal” mainly to emphasize the strengths and improvement areas of
these employees. “Bohlander” and “Snell” (2009) define “360-degree performance”.
“The process of gathering feedback from a review panel of eight to twelve people which
include co-workers, supervisors, team members, subordinates and sometimes customers”
LYCA Mobile’s also perform employee’s inspection to find out the efficiency of the
performance of the HR workers. While “360- degree feedback “and “staff surveying” are
complete in that response are collect from various viewpoint and give inputs for both
result and performance, they be short of objectivity as well as they call up unacceptable
assessment According to Armstrong (2006).
It would be reasonable to put into practice a “Critical incident file” and “behaviorally
anchored rating scales (BARS)” so that Human resource performance evaluation would
be more purposeful and accurate. “Critical incident file” means such performance
appraisal method where the manager notes down the good and bad performance manners
of workers during the performance stage. It is such type of documentation which includes
concise comments concerning remarkable actions in the working life of workers. The
main drawbacks are biasness because of its distinctive scenery and rely upon the
capability of the evaluator. For LYCA MOBILE this wants a situation higher than the
HUMAN RESOURCE employees to do the documentation. On the other hand the person
should be also functioning strongly with the HUMAN RESOURCE people, which is a
big challenge.
More ever the strengths of “Behaviorally anchored rating scales” are it is more precise
and purposeful than “critical incident file”. “Behaviorally anchored rating scales” has its
authority under inspection because the efficiency of performance is being calculated by
many statement that explain the performance of an HR worker. It is the better to select
one which best explains that HR worker thus having injustice while doing so. However,
this could be tackle by appointing a capable person to do the job and plans HUMAN
RESOURCE metrics and principles wherein most excellent statement will be selected on
the bases on these metrics and principles.
There are many other tools also used by the management of the HUMAN RESOURCE of
LYCA MOBILE but these are not commonly used. These are used on special situations.
It is unnecessary to discuss these methods here.
Managers should have a meeting with individual staff once in 3 months and provide a
performance feedback of the particular staff member’s. And they must give suggestion to
improve their performance before the start of next meeting .the manager should clearly
defined that what they expect from the staff on regular basis.
Managers should do a consult with staff and find out the causes of absenteeism that can
be grievances or may be with job dissatisfaction. The manager should define career
development goals and show enthusiasm in his own work to motivate his staff. The
manager must show commitment with his brand i.e. LYCA MOBILE that what actually
their brand is.
The LYCA MOBILE will set the alignment of their corporative goal if they set
S.M.A.R.T objective for their staff that will give their staff a proper direction for
achieving their objectives.
It is compulsory to provide leave forms to the staff at the beginning of the year so that
their will not be any mishandling by the manager in managing the shifts. and while
making sure to handed back the leave forms the staff should make sure the information is
up to date under the law.
There has to be a spokesperson from the HUMAN RESOURCE function and among
superior managers if the implementation has to have any trustworthiness. The main
judgment is to explain who makes the last decision to buy the services given by the
function. This is likely to be the general managers of the strategic business units are in
decentralized multi-divisional organization.
The main activities and it’s most important values is too significant to establishing the
connection between HUMAN RESOURCE policy and practices, and the corporation’s
generally business policy.
A continues feedback from customers should be taken by the management to identify the
performance gap of their worker and take necessary steps to overcome these gaps. The
dedication for execute the essential enhancements should be put on. The metrics selected
should be the approved upon true indicator of the HUMAN RESOURCE function’s
performance and evaluate the results with industry means, challengers, ‘best’ practice
organizations, and/or with set targets or preceding performance ratings.
Managers should encourage the employees to take necessary training and attend the
seminars regarding training. Job rotation and on the job training are best ways to give
training to the employees.