Professional Documents
Culture Documents
A Research Paper
Submitted to the Faculty of the
University of Santo Tomas
By
Jennylyn Morano
Eulyn Deccie Roxas
Chastine Pearl Vargas
March 5, 2011
TABLE OF CONTENTS
Page
Introduction 3
I. Statement of the Problem 6
a. Hypothesis 7
b. Objectives of the Study 8
c. Scope and Limitation of the Study 9
II. Review of Related Literature 10
III. Significance of the Study 39
IV. Theoretical Framework 40
V. Conceptual Framework 45
VI. Operational Framework 47
VII. Research Design 50
a. Methodology 51
b. Data Gathering Tool 53
c. Data Analysis 54
VIII. Results and Discussion 59
IX. Summary, Conclusion and Recommendation 74
Bibliography 78
Annexes 85
2
INTRODUCTION
People are assets. Empowering and serving the employees very well is certainly a
Management (Khilawala, n.d.). They focus more on the back office activities such as
filing and encoding of employee‟s files. But now, Human Resource Department is now
According to H. John Bernardin (2010), all decisions that affect the workforce
concern is the organization‟s human resource management function. Safety and health
issues, legal and ethical issues, job analysis, human resource planning, recruitment and
development, reward systems, benefits and compliance, and other related activities are
indeed greatly affects the business as a whole. Employees are the ones operating the
business and Human Resource Department as a strategic partner, provides everything for
Human Resource professionals can enter the field from different Bachelor‟s
in colleges and universities. Most of the personnel in Human Resource Department are
3
graduates of Psychology or Behavioral Science because they studied Human Behavior
that makes them suitable in handling employees. University of Santo Tomas has been
offering the two academic courses for a long time while the Human Resource
Development Management was offered just two years ago. These three (3) undergraduate
courses are closely related to the human resources functions. In a way that, Psychology
graduates are helpful in the recruitment and staffing function because of their background
graduates deals primarily with human behavior, society and in the organization itself;
knowledge on how human capital and the whole organization would work effectively and
efficiently toward achieving their vision, mission and goals. Its curriculum also focuses
more on the industrial setting that makes them more suitable in the corporate world.
This study provides theories, models, frameworks, and facts. It also identifies the
resources entry level position. The word complement was operationally defined as, the
skills and competencies of graduates from three (3) courses (Psychology, Behavioral
Science and Human Resource Development Management) are all needed to address the
4
human resources functions.; while the word compete defined as, the three (3) courses
have a sense of rivalry and striving to do one‟s best, as well as to outdo one another.
5
I. STATEMENT OF THE PROBLEM
to be the one that handles and manage the best assets in every company. This study is
developed to find out the future of the University of Santo Tomas graduates from the
1. Do graduates from the three (3) courses compete or complement with each other
3. Among the three (3) courses which is the most suitable for the human resources
field?
a. What are the probabilities of each course that they will be preferred by
b. What are the competencies (knowledge, skills, behaviors and values) & other
employee?
6
A. HYPOTHESIS
offered in University of Santo Tomas which are Psychology, Behavioral Science, and
Human Resource Development Management as complementary courses that they are all
meeting the requirements of different business industry which the information about their
recruitment staff.
While as a null hypothesis, these courses are competing in filling the human
(knowledge, skills, behaviors and values) obtained from the course‟s program or
curriculum, and fitting to the functions of human resources. They could also compete
through their likeness in meeting the preference of each business industry for human
resources functions.
7
B. OBJECTIVES OF THE STUDY
The research aims to conduct a study on the three (3) courses (Human Resource
approach in studying the human behavior yet usually lead towards the same profession
1. Identify the relationship of the three (3) human resources related courses using
employer‟s perspective;
2. Determine the probabilities of the graduates from the three (3) courses in the
(knowledge, skills, behaviors, values, etc.) in hiring an entry level employee for
8
C. SCOPE AND LIMITATIONS:
In this study, the main subject would be the relationship of the three (3) Human
Resource related courses which are Psychology, Behavioral Science and Human
perceived them. The study will explore in companies having different natures of business
which get hold of Human Resource positions. The companies to be used as respondents
came from the following industries: Call Centers, Business Processing and Outsourcing
Telecommunications and Banking. Through conducting interviews, the study may result
in finding out the preferences of each industry among the three (3) courses when it comes
to hiring an entry level Human Resource employee as well as the other factors that they
considered in pointing out a candidate for the human resource position. This study will
also examine the opinions of the Human Resource practitioners to find out how the
graduates from these courses are related and suitable to be future Human Resource
One of the limitations of this study is not conducting a comparison with other
schools, colleges or universities offering the same three (3) courses to avoid issues.
Furthermore, the specific industries to be used were the aforementioned only. There is
also limitation on the information due to the confidentiality of companies and results are
9
II. REVIEW OF RELATED LITERATURE (RRL)
Strategic Human
•
Resource Management
Coaching and
•
Counseling
Performance
Management Systems •
Appraisal
Corporate Culture •
Logistics Management •
Theories of Personality • •
Psychometrics • •
Industrial Psychology • •
Group Dynamics • •
Test Construction and
•
Measurement
Counseling and
•
Psychotherapy
Management of
• • •
Human Resources
Psychodiagnostics •
Office Systems and
•
Procedures
Labor Standards •
Industrial Counseling •
Seminar on Current
•
Issues and Trends
Behavior
Measurement and •
Analysis
11
In the table, academic subjects that can be useful in human resources functions
were enumerated. Columns of each course were marked if the respective subjects were
taught in their curriculum. It can clearly show whether the courses possessed the
As stated on the site of HR Degrees (2010), typical courses that should be taught
for all of the Human Resources Bachelor's Degrees are Compensation, Industrial
Recruitment, and Training and development (para. 1). Accordingly, there are useful
optional courses offered by some bachelor's degrees programs that include Business
Sciences, can also be beneficial. It simply indicates that such courses of Psychology,
Sison (2003) suggested that a person who is getting into personnel work should be
acquainted with basic knowledge in related study fields such as Psychology, Economics,
12
Law, Sociology, Research, Statistics & especially Behavioral & Social Science. He
Human Resource Management is a complex tasks that requires flexibility and suitable
competencies.
According on the online article written by Gast (2002), before considering Human
Resource Development as a profession, understanding how it evolved over the past few
decades is a must (para. 1). Today, Human Resources are not just about hiring and firing
13
employees anymore. The Human Resource department is now vital to a company‟s
success, and there are many jobs to choose from within the field. A college education is
not mandatory, but it can be very helpful. The article also advised that if someone is
(para. 4). In addition, recent surveys show that competition will be quite high for jobs in
this field due to the abundant supply of qualified college graduates and experienced
workers. A college degree is not an absolute in order to gain employment in this field;
however, many employers seek college graduates to fill entry-level positions, and prefer
The article also stated that several colleges have programs leading to the Human
interdisciplinary background is favored for Human Resource positions, and some schools
will offer a combination of courses in the Social Sciences, Business and Behavioral
sciences (para. 7). The article also enumerated traits that a Human Resource profession
must have, such as effective communications skills, both verbal and written; supervise
people with various cultural backgrounds, levels of education, and experience due to the
growing diversity in industry; and lastly, a good Human Resources employee can also
manage conflict, cope with differing points of view, function under pressure, and
personality (para. 8). By the end of the article, it advised that the most successful
14
employees in the field will begin their first position with a college degree. If possible,
attend college before seeking employment, in order to gain an edge over competing
Denisi and Griffin (2008) affirmed that in most of today‟s organizations the role
of human resource management has become quite important. This statement has been
confirmed by several authors and undeniably Human Resource profession has evolved
from being an administrative to strategic business partner. The two authors also stated the
HRM function came to require dedicated professionals who could balance legal and
ethical concerns with the need that organizations gave to survive and profitable. The
reason for this requirement is that the real emergence of human resource management as
a critical management function probably came with the passage in 1964 of the civil rights
act. This law and the court cases that followed from it made it clear that organizations
had to find ways to hire new and manage people effectively while ensuring that they
Boudreau and Ramstad (2007) stated that Human Resource professionals are
justifiably proud of their careers and their unique contributions in Human Resource
function specialties such as compensation, benefits, training, labor relations, staffing, and
professionals do not become strategic business partners, then they have no future in the
Human Resource profession. They insisted that there are still bright future for Human
15
specialties such as motivation, development, talent pipelines, diversity, engagement, and
providing employees a voice at work. Future organization can hardly expect to succeed if
they don‟t have leaders who share a consistent logical perspective on questions about
purpose of human resource center of expertise will be to teach, not just implement.
Careers for Human Resource professionals will include paths that lead to high-level
functional expertise, just as many organizations have career paths for other technical
or physics. Human Resource people will not only be essential to the effective running of
the process in their area but they will also be responsible for ensuring that organization‟s
decisions are informed by the appropriate research in human behavior and organizational
According on the latest statistics from the U.S. Government Bureau of Labor
Statistics, the demand for Human Resource professionals is expected to grow much faster
than average in the next decade compared to other fields. Overall employment in this
sector - including human resources, training, and labor relations managers and
specialists‟ occupations - is set to grow 22% between 2008 and 2018 (para. 1). The
Human Resource Career Growth (2010) online article provided that the reason for the
positive picture is the recently passed health care reform legislation will likely increase
demand for specialists who can design creative benefits packages for prospective
employees.
The article also encouraged the College graduates and those who have earned
16
certification will have the best Human Resource career growth paths. A bachelor‟s degree
is a typical requirement for Human Resource jobs; however, the educational path to a
career in Human Resources widely varies. Many colleges and universities don‟t offer
courses in the Social Sciences, Business and Behavioral Sciences is acceptable. Someone
without a Human Resource degree or experience could also complement their bachelor‟s
The online article entitled Job Descriptions: Human Resources, Training, and
Labor Relations Managers and Specialists (n.d.) explained that variation of educational
backgrounds of human resources, training, and labor relations managers and specialists is
due to the diversity of duties and level of responsibility assigned to them. Furthermore, it
pointed out that the duties given to entry-level workers will vary depending on whether
supervisor, or answering the phone and handling routine questions. Entry-level workers
often enter formal or on-the-job training programs in which they learn how to classify
Editors Losey, Ulrich and Mesinger (2005) discussed on their book the future of
17
Human Resource profession as well as the present and future critical Human Resource
issues. One of the issues that they raised is the inexistence of educational path to become
an Human Resource professional that makes them come from many backgrounds; unlike
other disciplines such as accounting, engineering, or pharmacy, one must achieve specific
courses and education requirements. Furthermore, study conducted by Kluttz and Cohen
(2003) resulted that only about one-third of surveyed Human Resource professionals had
there is job mismatch due to rare Human Resource course offered. To identify the
necessary knowledge and education, it is important to understand the issues and other
factors that will be facing by aspiring Human Resource professionals. Human Resource
functions are not only about conducting test, interview, etc., it is beyond that. Human
Resource professional should know how to properly execute the knowledge they
possessed. To echo the words of Kaufman (1999), “there remains a significant gap
between the skills and competencies provided to student in most HR/IR programs and
those desired by business executives.” To accomplish the necessary background, this gap
must be closed. Besides, Human Resources require lot of skills that cannot be acquired
According on the site, Human Resources degree programs are ideal for those who are
seeking a career that provides connection between employees and top management. In
addition to handling hiring and firing, human resource staff train employees; work to
18
enhance employee morale, satisfaction, and productivity; ensure compliance with
employment laws; address benefits and compensation; and consult with executives about
strategic planning.
The online article entitled Skills of Human Resource Professionals More Critical
than Ever for Companies to Maintain a Competitive Edge adapted the new study
conducted by The RBL Group and the Ross School of Business at the University of
University, AHRI, and National HRD Network (n.d.). According on the study, the skills
of a company's Human Resource professionals are becoming more critical than ever,
accounting for 20 percent of its business results, and are increasingly becoming part of an
organization's competitive advantage (para. 1). Furthermore, based on the 2007 round of
the Human Resource Competency Study, In order to be prepared for the greater demands
being placed on them, Human Resource professionals must define, assess, and improve
The article quoted Dave Ulrich statement, "It's no longer enough for Human
Resource professionals to just want to contribute to the bottom line. They need to know
how to do this, and have the ability to use what they know” (para.3), he also added that "a
company's intellectual capital, talent, intangibles, and capabilities all derive from the
The study conducted also advised that Human Resource professionals must be
adept in six major competency areas to ensure that they bring the most value to their
businesses. The most critical human resource skill involves being a credible activist - part
19
being a credible activist, the five other major areas in which human resource
Ally. By the end of the article, it quoted another Ulrich‟s statement, “Human Resource
professionals need to ensure that Human Resource practices are aligned with customer
expectations and strategy, integrated with each other, and innovative. This linkage helps
make customer-driven business strategies real to the company's employees (para. 20).
Oliver (2007) suggested that skills for being a Human Resource practitioner can
be divided into two categories; technical skills or competence, and personal skills or
competence.
Table 2. 3. The Two (2) Categories of Required Skills for Human Resource
Practitioner
20
Table 2. 4. Basic Competencies that Human Resource Professional Must
to deliver business value (n.d.) expressed his view that being a Human Resource Manager
Manager
1. Organization because when dealing with people's lives and careers, there's really no
margin for error. Files and records must be correct, in place, secure and instantly
accessible, no matter what;
2. Discretion and Business Ethics because Human Resource professionals are the
company conscience and keepers of confidential information;
3. Employee Trust because an effective Human Resource professional will foster an
open environment in which employees can safely voice their concerns. At the same
time, they must enforce top management‟s policies;
4. Equity because Human Resource professional should communicate clearly and
fairly;
5. Dedication to Continuous Improvement because Human Resource professionals
need to help managers coach and develop their employees. The goal is continued
improvement and innovation as well as remediation;
6. Strategic Orientation because as the old saying goes "People are the most important
asset", Human Resource professionals help acquire the new skills required to help
the organization reach its business goals; and
7. Team Orientation because Human Resource managers must consequently
understand team dynamics and find ways to bring disparate personalities together and
make the team work.
22
After all, there is no 'product' more complex than people and Human Resource
Managers must assess, reward, retain and develop them together with their skills,
(1969 – 1955) was the one who spark the development of the field of industrial
psychology. He was a graduate from a theological seminary but when he realized that
instead. He was the first to apply psychology in advertising, employee selection and other
management issues. Scott wrote several articles and published a book entitled The Theory
and Practice of Advertising which is generally considered to be the first book to solve
because of his writings, researches, and consulting activities helped spread the influence
of industrial psychology and also, he befriended kings, presidents and movie stars.
candidates to match their skills to a particular job. He wrote a book entitled The
The Hawthorne studies and motivational issues were investigated and researched
and was lasted from 929 – 932 and was conducted by psychologist Elton Mayo, head of
because they were conducted at the Hawthorne, Illinois, plant of the Western Electric
Company. The research program took industrial psychology further than employee
23
selection and placement to the more complex problems of motivation, interpersonal
The first formal contacts with I-O psychology outside the classroom are likely to
be with recruitment Web sites, application forms, interviews, psychological tests, and
other employee selection measures. Because they help employers determine if the
DuBrin (1994) stated that the major fields of Psychology are Clinical and
design equipment and the workplace to best fit human requirements, Industrial and
Organizational Psychology; and Health Psychology which helps modify human behavior
to prevent and treat physical illness. Among these major fields, Industrial and
Organizational Psychology is the well suited area to approach in the corporate business
industry. Activities such as designing of employee selection methods like tests and
interviews, methods for the training and developing employee at all levels were
conducted by the I/O Psychologists. They are also developing methods for improving
application of psychological principles, theories, and research to the work place. The
work of I-O Psychologist has been traditionally split between industrial or personnel
24
psychology (recruitment, selection, training, and performance appraisal) and
resources.
The competencies that developed in I-O Psychology are also very important to
leadership. Those who are college graduates, work on motivation, job satisfaction, and
organizational development. For those who have master‟s degree, most likely will be
placed in the areas of psychological test and survey construction, and validation, human
resources selection and placement, performance appraisal, fair employment practices, and
Klein and Kozlowski (2000) stated that Industrial Psychology is based upon a
objective of scientific psychology seems to have first been definitely recognized and
stressed by Sir Francis Galton. It stated that people are unique. Everyone has differences
and that‟s the reason why psychology has been developed to identify and understand
understand the behavior of people that you are managing (p. 95).
25
Dr. Kuulshrestha (2007) discussed the evolution of Human Resource function into
a complete science in the current times, with strong influence of Psychology, more so as
organizations are increasingly dependent upon skilled staff resource to work at the
optimum level, along with the high performance expectations. He enumerated the factors
that can be the reason why Human Resource Management has become a Psychology
linked science
Table 2. 6. factors that can be the reason why Human Resource Management
Growth in the Service Sector: In countries like United States and India, the
growth of service sector has been phenomenal and it has overtaken the
manufacturing sector in giving employment. Services, including IT/IT
Enabled services/Telecom/Retail etc depend upon the high-calibre human
resources, that too in fairly large numbers. To groom them and to motivate
them to take up high-skilled jobs, the in-depth study of Human Psychology is
required.
Performance Expectations: Modern organizations have developed and
implemented sophisticated tools to map individual and team performance.
Tools like Development Centre are increasingly becoming popular where
individuals or teams are given some mock tasks to handle and subsequently,
the strengths, weaknesses and areas of development are shown to the
concerned individuals/teams. Every business organization needs to prove
itself to the customers/end users and the same should be reflected on the
bottom lines and industry recognitions. To map the performance, knowledge
of human psychology is a must as it is required to fill in the performance gaps
by mentoring, coaching, motivating etc.
Employer Branding: Modern organizations off late have become employee-
26
friendly and wish to project themselves “the best” in their Human Resource
Policies. There are research organizations who conduct research to rate the
“Best organizations to work with” in almost every country. Some companies
take help of Psychologists in conducting job interviews. The increase
emphasis on employer branding has made Human Resources` quite close to
Psychology and allied disciplines.
Change in Human Behavioral Pattern: The current generation (in their mid-
20‟s) is averse to being dominated and follows its own path of quick money,
partying and lack of respect. This has an impact on an organization‟s
functioning and there is a need of coaching and mentoring such kinds of
employees in an organization, for which the managers and senior executives
have to use psychological tools.
growth in the service sector, there is a huge demand to recruit new people and then to
Having a Master‟s Degree gives a great chance for a productive and rewarding
career in I-O Psychology. The possible careers are in the areas of Psychological Test and
27
Table 2. 7. Places of Employment, Job Title and Job Responsibilities of
Market Research,
Marketing - Apply social science research skills to
Consulting, and
Research Project proposal development, analysis,
Promotional Services
Director writing, and presentations.
Firm
28
- Provide services in counseling,
Director of
Employee Decisions coaching executive candidates for job
Human
Consulting Firm interviews, assessment and test
Resources
interpretation, and career development.
29
News Break section from the book of Schultz, D. & Schultz, S. E. (2010) stated
Psychology still find employment in all sectors of the economy. Approximately half of
them work for private corporations, 15% are employed by government agencies, 14% in
education, 12% run their own businesses, and 9% work for charitable organizations.
Those who work on private corporations are mostly in managerial positions; the rest
rewarding career path for the Psychology majors. He said that Human psyche is too deep
to delve into the depth of. It is difficult to explore the riches and reach the recesses of
human psyche. Study on psychology has gained momentum among youngsters who are
taking more and more interest in this field. Emergence of applied psychology as a mostly
chosen discipline has lead to multiple job opportunities in different sectors of arena. The
field in which study on Psychology is being largely utilized is employee counseling. The
To elaborate the advisable career path for the psychology major he also gave an
insight about the Human Resource profession. He said that it is the chief capital for
investment to make profit in any field. Workforce is a valuable asset for any company.
The stronger the workforce is the higher is the margin of profitability for an organization.
To make it straight to the point, the specific function that he wanted to define as
the rewarding career path for the Psychology major is the employee counseling.
30
Employee counseling is often regarded as Professional Counseling. The role of a
making problems. It is purposeful for the growth of organizations and beneficial for the
option.
Kuther and Morgan (2010) stated that Psychology majors who have interests in
business world are excellent matches for the Human Resource department because of
their solid liberal arts background. Positions like Human Resource generalist,
specialist, and Compensation and Benefits specialist were some of the examples of
positions that Psychologists may apply with. But for entry level positions, they will be
basically exposed in general Human Resource functions that leads to an opportunity for
advancement and job experience. Although administrative works are the basic task of
Human Resource Management it will still give a chance to interact with a lot of people
Based on Tyler (2008), principles of Psychology can be applied into one of the
most important areas of people's life - work. Specifically, psychologists work with the
31
human aspects of the workplace and aim at improving people's efficiency, and hence
organizational effectiveness, through their knowledge about human functioning (para. 1).
She also stated that Human Resource professionals share a similar aim and are
working closely with Psychologists. Although there are quite a few overlapping areas
fundamental differences between them. There is always some confusion among the
Human Resources
Handbook (PUSH) of the University of Dayton (2010) are the knowledge, skills, and
32
characteristics that the employers look for in prospective employees. Psychology courses
33
Psychology graduates have skills that are relevant to Human Resource profession.
Based on Dean (2009), Psychology graduates or students are able to understand and
manipulate both quantitative and qualitative data, use computers and solve problem
effectively. Klatt, Murdick, and Schuster (1978) mentioned that Human Resource
Planning requires accurate and current information regarding both qualitative and
quantitative factors, such as skills inventories and public policy toward human resources
which mentioned as one of the skills of a Psychology graduate. Consequently, they are
well placed to move into research or numeric-based careers such as market research,
academia, and accounting. Accounting skills can be applied in the compensation and
benefits function in Human Resource. They are also developing many of the skills of
focused on applying conceptual and analytical tools to the problem of understanding and
predicting behavior in the workplace. However, the study of Behavioral Science and
Organizational Behavior was also a result of criticism of the human relations approach as
simplistic and manipulative in its assumptions toward the relationship between worker
attitudes and productivity. The Behavioral Science as offered course has contributed to
the study of management through its focus on personality, attitudes, values, motivation,
34
management has been extended to very much include the mental state. Robbins (2003)
enumerated some key points of Behavioral Management which can be related to the
Uses Scientific Method for the research and study of Organizational Behavior
Design of Jobs
Differed from the Human Relations Movement in the fact that the Human
Behavioral science since its inception in the mid 20th century has remained
Science and being played for managing people. Maslow‟s Hierarchy of Needs influences
the satisfaction of people in their working lives as much as outside work. The application
The adaption of methods consistent with Theory X would see managers coercing „lazy‟
workers with bribes, rewards, threats and punishment. While proponents of Theory Y
would interact and communicate effectively with staff to ensure the job they are doing
suits them, understand what is being asked of them and providing any tools (such as
functions because it also deals with human emotions, achievements, satisfaction and
these elements will always dictate the productivity and outcome of an organization as
Hodgetts (2002) believed that people who practiced human relations do not have
time to make a systematic study of human behavior at work because they are too busy in
the operations of the company. However, there are people in the academia and industry
who still have time for the scientific, behavioral research, including Psychologists who
are interested in individual behavior and Sociologists who are most concerned with group
behavior. These highly skilled people are known as Behavioral Scientist and are
responsible for a great deal of what we know about human relations in the industry.
Moreover, he defined Behavioral Scientist as an individual who apply their training to the
their College Degree Programs that are Relevant in Human Resource Functions
people and groups grow and change over time. Therefore, they learn to develop theories
that adapt to shifts in culture and environment along with their subjects.
36
often examine the situational ethics within those social networks. In addition, behavioral
scientists must maintain their own professional integrity when conducting fieldwork or
Data analysis. Behavioral scientists use mathematics as a jumping off point for
their research, especially when attempting to analyze the financial impact of a decision or
a consistent behavior.
Presentation and writing skills. Students who pursue an academic career must
develop the ability to express the results of their research as a clear, concise research
paper. Aside from seeking publication and peer review, behavioral science majors must
Critical thinking and problem solving skills. Unlike scientists who develop a
theory and then spend time trying to prove it, Behavioral Scientists often arrive at their
theories in the field. They must develop the ability to see patterns that emerge over the
course of a research project. In addition, they must learn to adapt their own ideas over
behavioral scientists who work in the corporate world must be able to analyze the
impact of communication between people, they must develop superior skills. A career in
37
behavioral science requires the ability to communicate effectively to people in a variety
of settings.
students to blend many traditional humanities courses with vital coursework in their
chosen specialty. Behavioral science majors who have not settled on a concentration can
explore classes within their majors to expose themselves to the widest variety of career
options.
Today, Behavioral Scientists can choose from a plethora of thriving careers. They
can apply their skills to social work positions within government agencies or nonprofit
organizations, or they can work as analysts and specialists within large corporations.
Madin (1998) stated that the degree in Behavioral Science leads to a variety of
universities.
38
III. SIGNIFICANCE OF THE STUDY
courses in University of Santo Tomas which are Psychology, Behavioral Science, and
and capabilities to work in any human resources functions. It is beneficial in the four (4)
stakeholders that are the university, professors and instructors, students of the three
human resources related courses, and the business industries. For the university, this
course‟s curriculum should be enhanced. They should understand the real meaning of
human resource profession by analyzing the needs of the students and benefits of quality
education. This study will also be beneficial for professors and instructors in utilizing
effective learning in a classroom setting about different concepts related to the use of
effective human resource management. For students of the three (3) human resources
related courses, they will be knowledgeable regarding employer‟s preferences that could
guide them as they enter the career in the corporate world. This research can also provide
students deeper understanding of human resources practices and can be use as their future
reference on any human resource related subjects. Moreover, it promotes area of human
practitioners. Business industries have to be aware if they are really fulfilling their
responsibility in the Human Resource Division for the community or just showing off to
39
IV. THEORETICAL FRAMEWORK
Collective
Figure 4 .1. Human Resource Planning System bargaining
Government policy
Effective Management, part 2. Skills Inventories and Manpower Planning (Ithaca: New
locating right people where they can perform their competencies on its designated
40
activities that could give individual and the organization maximum benefit. The supply
and demand side must be continuously balanced within the framework of organizational
goals and priorities. It should be apparent that success in the use of the organizational
patterns or structure resulting from organization planning will depend to a great extent on
the individuals assigned to the resulting positions. If the human resource needs of a firm
are planned in concert with formal organization planning, a meaningful and effective
structure is more likely. In a sense, then, human resource planning is really applied
organization planning.
anticipate future human resource needs. Equally important are work force inventories
which in this research those workforce are the graduates of the three human resource
related courses.
41
Figure 4. 2. The Emotional Competence Framework
This was adapted from the works of Daniel Goleman, Emotional Intelligence and
Working with Emotional Intelligence. The emotional competency of any human resource
innovation. For social skills, they should have the power to influence others, can manage
communication skills, leadership skills, building bonds with other people, and team
capabilities. For empathy, they should understand others whether the side of the
management or the labor, have the capacity to develop others, service orientation,
leveraging diversity, and should be aware of the political issues around the workplace.
Lastly, on self-awareness, they should have emotional awareness, have an accurate self-
advocate, an expert and most importantly, a change agent. Being a change agent is the
core function of any Human Resource Personnel. They manage changes in the
organization and/or the factors affecting the organization, they consults, analyzes
problems regarding the changes, uses coalition skills, and they influence others to accept
considered as a strategic partner, a systems innovator, and they are the one who
understands mostly team behavior. As a leader, they take risks, have ethical values as
they are models of the organization, decisive, develop staff, and create trust in the
43
workplace. Human Resources as an advocate portrays a diversity in values, they resolves
conflict, communicates well for they are the middle men between the management and
the employees, and also, they respect other people and other departments. Human
Resources is an expert because they know the human resource principles, they are
customer oriented, applies business procedures, manages resources, and uses human
resources tools.
44
V. CONCEPTUAL FRAMEWORK
Research and
Development
Collective
bargaining
From the given theoretical frameworks, the framework by Felician F.
Government policy
Foltman which is the Human Resource Planning System (Figure 4.1.) is more appropriate
to be the conceptual framework of this research because it is the most relevant among the
other theoretical frameworks to design the operational framework. It shows that the
company has demands and supplies should correspond to it. To be able to deal with the
gaps of the demand and supply, human resources should make the effort to meet those
demands.
45
The individual career and personnel plans are omitted because these factors
applied to present employees who are not included in this study. Also, the added arrows
from supply factors and organization policies and procedures pertain to which the two are
46
VI. OPERATIONAL FRAMEWORK
“Placing Right
Supply factors Demand factors
People in the Right
Job”
Competencies (knowledge,
Competencies (knowledge,
skills, behaviors and
skills, behaviors and values)
values) needed for
of Human Resource
Compensation and
Management Graduates
Benefits
Competencies (knowledge,
skills, behaviors and
values) needed for Training
and Development
Competencies (knowledge,
skills, behaviors and
values) needed for
Employee Relations
Competencies (knowledge,
skills, behaviors and
values) needed for
Organizational
Development
ensuring whether employees are situated in the right job. Employees will be asset if the
competencies (knowledge, skills, and values) possessed were suitable with the
responsibilities and tasks undertaken. Therefore, the goal of this plan is to select and
place suitable applicants in the right position by examining whether the competencies
The Operational Framework was designed in accordance to the topic of this study
and will give the readers a clear overview and understanding of the contents. Since this
framework was adapted from an existing theoretical framework, variables were replaced
by more applicable and useful variables. The goal in the framework is to put right people
in the right job; this goal is directly influencing the quality of supply and demand factors.
On the other hand, the achievement of the goal depends if the supply and demand factors
were aligned. Human Resource Department have demands for the aspiring employees
specifically, competencies (knowledge, skills, behaviors and values) needed for each
Human Resource functions; and these demands being the independent variable should
main reason for their complimentary relationship. Along with these two (2) variables is
the Employers‟ Perspective and Preference wherein it was classified as the intervening
48
variable in this study. Employers are the one who decide and dictate if an applicant is
qualified or not, will most likely mediate the effects of supply to the demands. Most of
the time, they also produce these demands to the supply. And this is the reason why they
were chosen as the respondents and their perception is the basis of this study.
49
VII. RESEARCH DESIGN
In a given study, the chosen method to obtain the objectives of the study will
greatly affect results and conclusion. There are two (2) main approaches to a research
generates non-numerical data. It focuses on gathering of mainly verbal data rather than
Aside from the approach used to obtain the objectives, the design of this research
study is descriptive. Descriptive research aims to observe and describe a certain topic and
50
A. METHODOLOGY
graduates from the three (3) Human Resources related courses – B.S. Human Resource
type of questionnaire was developed which aimed at obtaining the dynamics of the three
human resources related courses. Descriptive in a sense that the questions asked are a
help to the study to know what is going on in terms of actual, observable event and
behavior. And interpretative in a sense that the questions asked seeks to explore the
meaning of the study for the people involved. The fourteen (14) company respondents
were selected through under non-probability sampling techniques where every member of
the populace is not ensured of an equal chance of being selected. These are the purposive
and convenience sampling. Purposive because the selection of the sample elements is
based on the criteria listed according to purpose or objective of the study. This research
has identified only eight (8) industries to choose from; and convenience sampling
because the sample elements are selected in a process most convenient to the researcher.
The locations are considered and the contacts and referrals are prioritized. Then, request
51
letters were prepared to be signed by researchers and thesis facilitator. Next was to
contact the human resource representative of the company and asked for their convenient
time to conduct the interview. The gathered data was then summarize in charts and
tabular forms and analyzed it in a subjective and interpretative manner. In this way, it
will be able to prove the given hypotheses. This research is purely qualitative so there
52
B. DATA GATHERING TOOL
qualitative. In addition to answer the objectives, statement of the problem, and to be able
serves as the data gathering tool. The reason is that there is a need to collect deeper ideas
and perspectives of the respondents about the topic. The questions are design to be
descriptive and interpretative and consist of three parts. The first part is the general
Chart 7.b.1. And the last part is the interview questions. (See Annexes)
53
C. DATA ANALYSIS
The data that were gathered from interviews helped to attain awareness or
understanding on the perceptions of the employers regarding the three human resources
related courses in the human resources functions. Perceptions present us with evidence of
the world, not as the world is thought to be but as it is lived. Thus, answers were based on
There are fourteen (14) respondents which come from any of the eight (8)
industries (Call Center, Business Processing and Outsourcing (BPO), Hospital, School or
for this research paper. These are composed of the representatives from Human Resource
54
Hospital: Ms. Kaye Arabia, Human Resources Assistant of the University of
Santo Tomas, and Ms. Cythia Sarayba, Section Manager of Personnel Administration
Emilio Aguinaldo College, and Ms. Lina M. Peñafiel, Human Resources Manager of
Motor Corp., and Ms. Lin Perillom Human Resources Assistant of Toyota Inc., Quezon
Ave, Branch
Level Up! Inc.; Ms. Daisy May Sacluti, Sourcing Manager of Azeus Systems Philippines
Ltd.; and Ms. Gemma Tacata, Assistant Manager of Human Resources of Interactive
Banking: Ms. Leah Mabel Faustino, Human Resources Vice President Program
Manager of Citibank
55
Age Bracket
Age Bracket
21-25 25-30
30-35 35-40
40-45 45-50 50-55
Most of the respondents are at the age of twenty five (25) to thirty (30) years old.
Followed by the range of thirty five (35) to forty (40) then twenty one (21) to twenty five
(25) years old and the least are at the age of thirty (30) to thirty five (35), forty five (45)
to fifty (50), and fifty (50) to fifty five (55) years old respectively.
Gender of Respondents
No. of respondents
15
10 Male
5 Female
0
Male Female
The female respondents outnumbered the male. There are 11 (78.5%) who are
5
4
3
2
1
0
The respondent‟s educational backgrounds are not the same. In fact, most of them
are Bachelor‟s Degree holders of courses not related to human resources. Six (6) of the
respectively. And only one who earned the Bachelor‟s Degree of Human Resource
Management. Aside from having Bachelor‟s Degrees, the respondents also earned
Masteral Degrees. Some of them finished it in other courses unrelated to human resources
and others earned it in the course of Psychology. And lastly, one of the respondents has
57
the Certificate of Completion from People Management Association of the Philippines
4 Position level of
2 respondents
0
Staff Supervisor Manager
The supervisory level and the managerial level have equal respondents of 6
(42.8%) and only 2 (14.28%) of them are staff/personnel (see chart 7.b.3)
58
VIII. RESULTS AND DISCUSSION
thirty one (231) employees. For the educational background of these human resource
group, the category Others, which composed of different courses unrelated to the Human
holder and 6 (2.6%) from the Graduate Studies; 85 (36.8%) Bachelor‟s Degree holder of
Psychology and 3 (1.3%) from its Graduate Studies; 24 (10.4%) Bachelor‟s degree holder
of Behavioral Science and 2 (.8%) from its Graduate Studies; and has 17 (7.4%)
59
Table 8. 1. Summary of Results from the Data Gathering
What is the entry level position Administrative Recruitment, Training & *ASSISTANT,
for your Human Resources and Assistance Development, Timekeeping, ASSOCIATE,
Group? What are these Work Compensation and Benefits, STAFF
functions? Employee Relations
Do you accept fresh graduate Yes. The first requirement is to be a graduate of Bachelor‟s Degree,
students for your Human but, an experience is an advantage.
Resources Group? Why?
Do you have preferences in Yes. 1. Psychology Others, as long as
courses for your Human 2. Behavioral Science they have already
Resources Group? What are 3.Human Resources gained experience in
these preferences? Management HR
Customer oriented
What competencies (knowledge,
Communication skills
skills, values, etc.) are you
Team player
looking for your Human
Excellence
Resources Group?
Integrity
Do HR courses (Psychology, Yes. Advantages: Disadvantage:
Behavioral Science, and Human Specialized academic Inadequate Understanding
Resource Management) provide background of each course of Reality
these qualities? How does each and Possession of the basic
of these courses address your knowledge about hr
HR needs? What are the
advantages and disadvantages of
these courses to the HR field?
In your opinion, do these HR Complement = HR Related Compete = People targeting the
courses COMPLEMENT* or Courses same position
COMPETE *for the Human
Resource position? Explain
briefly.
60
QUESTION #1
This question was asked to prepare the graduates on what they will expect if they
decided to apply in an entry level position. The respondents answered that most of
the entry level positions for human resources are assigned to do administrative or
and all facets in Human Resource. Their usual job titles are assistant, associate, or
staff.
61
The answer of respondents can be supported by an online article entitled Job
Specialists (n.d.) that the duties given to entry-level workers will vary depending on
7).
QUESTION #2
No
Yes
0 2 4 6 8 10 12 14 16
No. of Respondents
applicants that means they doesn‟t have any employment experience except for the
answered yes. They all consider fresh graduates in the entry – level position for
their human resources group, having a bachelor‟s degree is actually their first
62
requirement for an applicant. However, if you will target managerial positions, it
The result just proved what Gast (2002) had stated on his online article that a
college degree is not an absolute in order to gain employment in this field; however,
many employers seek college graduates to fill entry-level positions, and prefer
industrial or labor relations (para. 6). He also advised that the most successful
employees in the field will begin their first position with a college degree. If
possible, attend college before seeking employment, in order to gain an edge over
QUESTION #3
63
The question pertains to determine if employers have course preferences when it
comes to filling the entry level position. It resulted that all of the respondents have
resources group.
and Behavioral Science. Some also mentioned that any business management
courses and other unrelated courses are considered as long as they have already
Several literatures can supplement their answer. One of them are, Ng (2010) who
stated that one doesn't necessarily to have a degree in Human Resources, however,
beneficial.;
Gast (2002) mentioned that many employers seek college graduates to fill entry-
level positions, and prefer applicants that have majored in human resources,
According on online article entitled The Human Resource Career Growth (2010)
that many colleges and universities don‟t offer degree programs in Personnel
64
QUESTION #4
The top five (5) competencies that were cited by respondents are people-oriented,
work
Dealing with the diverse people and attending to their concerns everyday at work
probably are very challenging for human resources practitioners. Since they are
Gast (2002) traits that a human resource professional must have is an effective
65
As an article quoted from Dave Ulrich (n. d.), “It is no longer enough for human
resources processionals to just want to contribute to the bottom line. They need to
know how to do this, and have the ability to use what they know. And a company's
intellectual capital, talent, intangibles, and capabilities all derive from the
(knowledge, skills, values, etc.) that a Human Resource Practitioner must have.
Among the basic competencies enumerated by Himachali (2005), some are evident
Oliver (2007) suggested skills can be divided into two categories; technical skills or
an expert and most importantly, a change agent so they manages constant changes
66
QUESTION #5
No
Yes
0 5 10 15
No. of Respondents
graduates of Human Resources related courses provide the qualities that the
67
The three human resources related courses, although have some similarities on
basic knowledge about the human resources field, still have advantages and
disadvantages.
These courses have the edge among those who do not acquire the Human Resources
related degree due to their general knowledge in Human Resources and the
theoretical concepts learned in the academe which are related to the operation.
Sison (2003) suggested that a person who is getting into personnel work should be
Economics, Law, Sociology, Research, Statistics & especially Behavioral & Social
Science.
The disadvantage is that there is the inadequate understanding of reality and skills
are not yet fully shaped. Closely related to what Kaufman (1999) said, “There
68
remains a significant gap between the skills and competencies provided to student
Human resources activities are more of the applications. Learning from school is
essential however; human resources practitioners will need a lot of skills in the field
work. Some also may be too independent on textbook knowledge since they only
have the basic knowledge, believing that they are over qualified and are searching
for the next job rather than mastering the one that they had (Appleby, 2000).
It is good that employers optimistically view this as something that can be resolved
through constant training. Entry level positions are mostly for the fresh graduates,
and employers understand the need for training and exposures especially to those
QUESTION #6
Compete or Complement
Compete Complement
15%
85%
69
The last question aimed to discover the employers‟ opinion on the relationship of
human resources related courses whether they compete or complement. The study
provided the operational definition as: Compete is more on the negative side; it is
putting something or someone into a position where it can cause to outdo its
The respondents affirmed that the courses are complementing each other within
Relating the results on the operational framework (Figure 6. 1.), unique and
variety of human resource functions is the main reason for their complimentary
relationship.
In addition, some of the respondents stated that it is good to have graduates of a mix
of these courses that can complement their individual strengths. Although they
have quite similar background, they still have specific specialties to address
concerns that result to lesser conflict. Moreover, the passion and interest that they
exhibit in the Human Resources field are able to contribute in the department.
70
the work place. For behavioral science, the course is focused on applying
behavior in the workplace (Reference for Business, 2007). Lastly, According on the
Tomas, the subjects of this program are more focus on operational functions of the
industry setting
Other respondents say that there is a chance for the graduates of these three human
resources related courses to compete if they target the same position, because each
of them proves that they are fit for the position. They will give and enhance the
The upcoming graduates of the three Human Resources related courses in the
University of Santo Tomas which are Psychology, Behavioral Science, and Human
Resources Development Management are inclined being the future strategic partner of
their chosen business industries by going to the career path in field of Human Resources.
Each of them is capable dealing with the needs of Human Resources department in any
business industries through their educational background and interests for that field.
71
Based on the results, the respondents‟ reactions and opinions were mostly the
same in most of the questions. It was proven that the alternative hypothesis was true. The
subjects provided by each program were comprehensive in terms of their specialized field
(see) however there were also similar subjects offered which depicts to the Human
Resources field. The three courses are complementing in terms of addressing the needs of
course have specific specialties that could facilitate the different Human Resource
functions. However, the possibility of competition would happen if the graduates of these
courses aimed the similar specific position or function; yet, it still depends on the
employer‟s preference.
This research observed that the respondents preferred more the graduates from the
Resource Management. Despite the reason that Psychology exists for the longest time
and was able to fill most of the Human Resource functions, it is not acceptable to
conclude that Psychology graduates are most suitable to fill any Human Resource
courses are interdependent with each other. This study informed the complexity of
Human Resources function wherein there was no specific course that could operate the
72
Business industries require a college degree for applicants. It may also depend on
the culture of the organization or the position to fill in. Most of the employers prefer
specific academic backgrounds, but some of them still give chance on applicants whom
Resources related courses have high probability that they could be preferred by
companies due to their basic knowledge on Human Resources functions. The Psychology
graduates have the edge on the basic knowledge about the science behind the behaviors
of the people in the workplace; Behavioral Science has the edge on the knowledge in
understanding the social sciences behind the behavior of the workforce and the society;
and the Human Resource Development Management has the edge on the knowledge of
and initiative to perform their tasks will possibly help them to achieve career
73
IX. SUMMARY, CONCLUSION AND RECOMMENDATION
The students from the courses Psychology, Behavioral Science and Human
Resource Development Management were usually compared with each other since they
They were allegedly identified having a similar academic background which leads them
to prove whether the students/graduates of these courses deserve to be put into rivalry.
The assumptive substantial interview questions were prepared to use as the tool in
gathering employers‟ perception which would be the basis of identifying which of the
given hypothesis is reliable and valid. Moreover, the research was able to answer the
questions raised in the statement of the problem and the aimed objectives were achieved.
The analyzed data exhibited that employers being the one who control and decide
clear indication that these courses really encompassed the basic academic background
that the companies from whatever industries were looking for. Besides, the suitability of
the graduates from these courses in filling human resources position is convincing. But in
particular, graduates from the course Psychology received a unanimous preference from
the respondents. However, the length of existence and popularity should take into
consideration. The fact that the course Psychology exists for the longest time, it is
74
inappropriate to declare that among the three it will be the most suitable. On the other
hand, the Human Resource Management course is actually new to the ears of the
corporate people; even some of them were astonished if they get to know that there was
Santo Tomas.
Therefore, the study proved its alternative hypothesis wherein courses leading
industries. They are also suitable for the HR position due to their unique specialized
academic background that makes them advantageous than others. However, Human
Human Resource profession since most likely; their developed curriculum was more
appropriate for the corporate Human Resource position as well as their career path is
merely to perform in the Human Resources function, unlike the other two (2) courses that
side, the word compete is appropriate on the people not on the courses. Competition rises
Resource position.
Human Resources practices strongly affect the way people feel about their work
and this is the HR field that is commonly career path of the three courses in University of
Santo Tomas which are Psychology, Behavioral Science, and Human Resources
75
Development Management. From the accomplished research, recommendations that can
For the university, the courses offered which intend to be strategic partner of an
organization should be evaluated for the proper enhancement in the curricula. As they are
complementing by focusing on the uniqueness of skills and abilities that distinguishes the
three (3) courses. With this, confusion will be eliminated and each profession can be
distinguished through their specific expertise. Positively, the allegedly competition will
turn into a collaborative relationship. These courses should receive equal attention and
promotion wherein students will be able to be informed about the real essence of the
Human Resource profession. Moreover, the quality of the graduates they produced
should results to instilling necessary knowledge and skills in their students. They should
be aware that there are more effective ways of educating than merely presenting visual
aids and giving lectures. Especially, those who are teaching human resource related
subjects should recognize that they are more appreciated if they would translate the
concepts, theories and technical jargon into practical information which their students
needs to know and will be able to use in their future employment. The study also
encourages professors and instructors to explain the foundation and significance of the
subjects taught.
76
For students pursuing human resources related courses, they should not rest
assured that their degree will guarantee them in becoming a skilled Human Resource
practitioner yet the knowledge and skills learned can be very helpful if executed properly.
The success in this profession depends on how great you were able to apply the concepts,
lectures and theories that you have get to know in the academe. More importantly, they
should appreciate Human resource management as a noble profession, the duties and
responsibilities should recognize by the heart and it is the backbone of the organization
since they handle the asset of companies. Lastly, having a related academic background
is a good foundation but having the passion for your chosen profession is always the best
For the different business industries, the research proposed that the entry level job
offered for a Human Resource practitioner should not be limited to administrative work.
Instead of providing them a merely administrative task, assigning them in different areas
of work can be a type of training that doesn‟t require much cost. In this way, they will be
motivated and at the same time, it developed multi-tasking skills that prevent career
stagnation and boredom. They should also remember that it is their responsibility to
develop a competent department in which they will still benefit the most.
77
BIBLIOGRAPHY
Boudreau, J. W., Ramstad, P. M. (2007). Beyond HR: The New Science of Human
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Putting Your Graduate Degree to Work. The Atrium, Southern Gate, Chichester,
Denisi, A. S., & Griffin, R. W. (2008). Human Resource Management (3rd ed.). Boston,
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Hodgetts, R. M. (2002). Modern Human Relations at Work (8th ed.). Florida, USA:
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Klatt, L. A., Murdick, R. G., and Schuster, F. E., (1978). Human Resources Management:
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have-to-deliver-business-value.html
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ANNEXES:
TEMPLATE OF REQUEST LETTER
<Date>
<Name of Recipient>
<Position>
<Company>
<Company Address>
Good Day!
We, the students from University of Santo Tomas, College of Commerce Major in
Human Resource Development Management, would like to conduct an interview
regarding your preference among the three HR related courses (B.S.B.A Human
Resource Development Management, B.A. Behavioral Science and B.S. Psychology) in
the entry-level human resource position.
In relation to this, we will be interviewing your HR manager in his most convenient time.
We assure to you that any information that would be gathered will be kept confidential
and used for research and thesis purposes only.
We are looking forward for your cooperation and will greatly appreciate any help and
contribution that you can extend to us.
Thank you!
Noted By:
_____________________________
Prof. Edna “Leenchie” Bacarra-Bala
Thesis Adviser
85
QUESTIONNAIRE
This survey seeks to find out the dynamics of HR courses (Psychology, Behavioral Science,
and Human Resource Management). Your answers shall be treated as confidential.
I. PARTICIPANT'S PROFILE
Name: _____________________________________________________
Educational Background
School Degree Obtained Covered Period
Graduate
College
High school
Others
Level Type of
Staff Supervisor Manager Industry*
Level Type of
Staff Supervisor Manager Industry*
Level Type of
Staff Supervisor Manager Industry*
86
*Legend:Type of Industry
2. What are the courses of your Human Resources Group? How many HR employees
per course?
Number of Employees
Bachelor’s Graduate
Degree Studies
____________________
____________________
____________________
1. What is the entry level position for your Human Resources Group? What are these
functions?
87
2. Do you accept fresh graduates for your Human Resources Group? Why?
3. Do you have preferences in courses for your Human Resources Group? What are
these preferences?
4. What qualities (skills, competencies, values, etc.) are you looking for in an applicant for
your Human Resources Group?
5. Do you think graduates from the courses: Human Resource Management, Behavioral
Science and Psychology provide your aforementioned qualities? What do you think are
the advantages and disadvantages of these courses to the HR field?
88
6. In your opinion, do the courses Human Resource Management, Behavioral Science
and Psychology COMPETE* or COMPLEMENT* for the Human Resource position?
Explain briefly.
*COMPETE- the three courses have a sense of rivalry and striving to do one’s best as well as to outdo one
another.
*COMPLEMENT- the skills and competencies of graduates from three courses (B.S.B.A. Human Resource
Development Management, B.A. Behavioral Science and B.S. Psychology) are
needed to complete the whole human resource department.; counterpart
89