Get Going With Ibank 4: © For Site Users

Get Going With iBank 4©
For Site Users
Essentials for getting started with iBank 4

From the Implementation and Consulting Group, 2004
Get Going with iBank 4 Page 2
Page Finder
Page Finder...................................................................................................................... 2
Figure Finder ................................................................................................................... 3
Hyperlink to Manual Content ......................................................................................... 5
Icon Usage ....................................................................................................................... 6
Getting Started ................................................................................................................ 7
Chapter 1: Introduction ................................................................................................ 13
Chapter 2: Grouping Data for Reporting..................................................................... 15
Chapter 3: Navigating the Interface............................................................................. 22
Chapter 4: Administration ............................................................................................ 31
Chapter 5: Creating Style Groups and Users ............................................................. 37
Chapter 6: Spend Management ................................................................................... 43
Chapter 7: Reporting .................................................................................................... 49
Chapter 8: Navigation Pane Options and Functions ................................................. 70
Chapter 9: User Defined Reporting ............................................................................. 72
Chapter 10: Broadcast Batch Reporting..................................................................... 77
Chapter 11: Change Management .............................................................................. 84
Chapter 12: Training Opportunities and Technical Support.................................... 86
Appendix of iBank Reports .......................................................................................... 93
Glossary of Terms......................................................................................................... 94
Index...............................................................................................................................99
Get Going with iBank 4, 2004

Figure Finder
Figure 1 Internet Explorer Settings .....................................................................10
Figure 2 Company Structure of Breaks...............................................................16
Figure 3 Global Corporate Structure of Breaks ...................................................17
Figure 4 Select Data By the Break......................................................................18
Figure 5 Selecting Data Via the Break ................................................................18
Figure 6 Account 1100 | Division 01 ...................................................................20
Figure 7 Division 01 Subtotal ..............................................................................20
Figure 8 Eight Main Areas of the iBank 4 Interface............................................23
Figure 9 iBank 4 Login Screen...........................................................................24
Figure 10 Web Page Logo Area.........................................................................24
Figure 11 Section Label Menu Build ..................................................................25
Figure 12 Context Menu Path to Present Location ............................................25
Figure 13 Navigation Pane Options | Section Context .......................................26
Figure 14 Description Area | Report Example.....................................................27
Figure 15 Reason Codes ....................................................................................34
Figure 16 iBank Downloads ................................................................................36
Figure 17 User Settings ......................................................................................37
Figure 18 More on User Settings ........................................................................41
Figure 19 Cost Reduction Initiatives ...................................................................43
Figure 20 iBank 4 Expense Containment Process / Cycle.................................44
Figure 21 ActiveX Viewer Control Installation Window ......................................51
Figure 22 The Option Button...............................................................................52
Figure 23 Retrieving a Saved Report..................................................................53
Figure 24 Saving A Report..................................................................................54
Figure 25 Add to Favorites..................................................................................55
Figure 26 Navigation Pane | Global Favorites.....................................................55
Figure 27 Organize Favorites .............................................................................56
Figure 28 User Settings Via Options Button .......................................................57
Figure 29 No Data for Criteria .............................................................................58
Figure 30 Using a Wildcard.................................................................................60
Figure 31 Offline Report Dialog Box ..................................................................63
Figure 32 Advanced Criteria Fields.....................................................................65
Figure 33 Advanced Criteria Statement ..............................................................66
Figure 34 Field Names.......................................................................................67
Figure 35 Operators...........................................................................................68
Figure 36 Statement Examples...........................................................................68
Figure 37 Column Assignment............................................................................74
Figure 38 Breaks and Sorts ................................................................................75
Figure 39 User Defined Report Saving ...............................................................76
Figure 40 Adding Reports to a Broadcast ...........................................................78
Figure 41 Selecting Accounts .............................................................................79

Figure 42 Broadcast Schedule............................................................................80

Figure 43 Special Preview Options .....................................................................81
Figure 44 Order for iBank Modules .....................................................................88
Figure 45 iBank 4 Knowledgebase .....................................................................90
Figure 46 FAQ "Ask A Question" ........................................................................90

Hyperlink to Manual Content
Hyperlink to Manual Contents
Icon Orientation
Getting Started
Chapter 1: Introduction
Chapter 2: Grouping Data for Reporting
Chapter 3: Navigating the Interface
Chapter 4: Configuring Users and Style Groups
Chapter 5: Limiting Access and Administrating Accounts
Chapter 6: Spend Management
Chapter 7: Reporting
Chapter 8: Navigation Pane Options and Functions
Chapter 9: User Defined Reporting
Chapter 10: Broadcasting Batch Reporting
Chapter 11: Change Management
Chapter 12: Training and Technical Support
Appendix
Glossary
Index

Icon Usage
Various icons are used to help you navigate this user manual. They are identified
and explained here. In addition, if you are using a digital / online version of this
manual, you may click on the text or icon hyperlinks to advance to the
appropriate section(s) of this document.
Icon Usage
The icon is found at the beginning of each chapter or introductory

section.
“Stop” and read carefully. This icon is meant to slow the reader
down and prompt for a more careful reading of the material. It is
something that you especially need to know, so “skimming” the
material is not advisable at these points.
This icon represents a main area in the iBank 4 website.
Important information from the user is required. This icon is usually

present when the reader is asked to do something that will impact
how the program functions. “Yielding” is advisable.
Think of it as “Merging” into the full functionality of your program.

This icon is usually associated with a step-by-step process or
practical suggestions to follow.
iBank 4 is a new version of the iBank web-based reporting

application. New features, options, and functions will be identified
with this “New Feature” icon.
©
Cornerstone Information Systems. All rights reserved 2004.
This documentation is the proprietary property of Cornerstone Information Systems. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this document or software represented by this document,
without the express written permission of Cornerstone is strictly prohibited.

Getting Started
4 Contents Who is Cornerstone Information Systems?
4 Icons Cornerstone Information Systems is a software development
4 Getting company that provides travel technology solutions that enable the
Started
end user to more efficiently and effectively manage the travel
4 Chapter 1
Introduction reservation process. It has been providing applications and managed
4 Chapter 2
service offerings to the corporate travel department and travel
Grouping Data management company markets since 1992. Cornerstone’s
4 Chapter 3 headquarters are in Bloomington, Indiana, and they have offices in
Interface
Navigation London, England. Further information about the company is available
4 Chapter 4
at www.ciswired.com.
Administration
4 Chapter 5
Creating Style
What is iBank 4?
Groups and iBank 4 Travel Management is a web-based management reporting
Users
service designed to address the needs of the travel agency or
4 Chapter 6
Spend corporation seeking to better manage travel expenditures and
Management
increase productivity. Data collection for iBank 4 Travel Management
4 Chapter 7
Reporting
is easy to set up and can be installed on any GDS / CRS workstation,
a Cornerstone quality control system computer, or back-office
4 Chapter 8
Navigation accounting system. iBank 4 gathers travel bookings and then sends
Pane
this information, via the Internet, to the secure iBank 4 server. Once
4 Chapter 9
User-Defined
the data is received by the iBank 4 server, the information is loaded
Reporting into your database and is available for up to the minute reporting from
4 Chapter 10 the World Wide Web twenty-four hours a day, seven days a week
Broadcast
Batch from around the world.
Reporting
4 Chapter 11 iBank 4 consists of the following modules:

Change
Management
4 Chapter 12 Reservation Data (formerly called “Preview” in iBank 3.0) -

Training |
Support
Captures travel reservation information from a Global Distribution
System, Cornerstone quality control, or other reservation source,
4 Appendix
allowing access to reservation management reporting up to 365 days
4 Glossary
in advance of actual travel. From the date that travel actually ends,
the reservation data is available for reporting purposes for up to 60
days. With reservation data capability, iBank 4 clients have access to
over sixty pre-designed or “canned” management reports along with a
very powerful yet easy to use custom reporting tool.
Benefits of Reservation Data Reporting

Saves money by eliminating the need to produce paper

management reports
Provides up-to-the-minute snapshot of travel expenditures
Saves time tracking e-tickets, refunds, and service fee

billing
Monitors corporate travel policy and exceptions or fare

savings opportunities
Empowers the user to track travelers for security and risk

purposes.
Travel Accounting Data (formerly called “History” in iBank 3.0) -

Captures travel reservation information from a back-office accounting
system. With travel accounting data capability, clients have access to
over sixty pre-designed management reports along with a very
powerful yet easy to use custom reporting tool.
Benefits of Travel Accounting Data Reporting
Saves money by eliminating the need to produce paper

management reports
Proactive approach to travel management by providing up-

to-the-minute snapshot of travel expenditures as far back in
history as you want to, providing you have uploaded the
data to iBank
More effective means to monitor corporate travel policy and

any exceptions or fare savings opportunities.
Broadcast Batch Reporting - This module allows you to deliver

standard and/or custom reports to your clients on a specified date
and time. iBank 4 will automatically run the reports and store the
reports for 30 days to allow the client to retrieve them. Once the
reports are completed, iBank 4 sends an automated e-mail to email
recipients of your choosing with HTML links to their reports.
Benefits of the Broadcast Batch Reporting
Eliminates the process of producing and delivering paper

reports
Eliminates the cost of printing management reports
Provides access to timely reporting at your client’s desktop
What are the computer software and hardware

requirements?
Software Requirements: Operating System - Microsoft Windows 98,
Windows 2000, Windows NT Workstation 4.0, and Windows XP.
Internet Browser - Microsoft Internet Explorer 5.5 or greater.
Hardware Requirements: Pentium processor or later, 128 MB RAM,

750 MB hard disk drive space
Application & GDS Compatibility

Reservation Data Systems
Quality Control Systems – ResQCX, Expert/ENTERPRISE
GDS – Sabre, Apollo, Worldspan, Amadeus, Galileo
Online Booking Tool

Symphony
Travel Accounting Data

Back Office System – Trams, Travcom, ADS, TravelBase,
Worldledger 4000, Globalware, Globalmax
What is a login session?
When a user logs in to their iBank 4 website, a log-in session has

begun. After 20 minutes of inactivity, the session expires. If a session
expires after log-in, and the user tries to use the site after this time, a
re-login will be required (for security purposes). Each log-in session
can last as long as the iBank 4 user would like, providing that there is
some form of “activity” taking place within the iBank 4 web page after
log-in. The “form of activity” is somewhat loosely defined. For
example, looking at and selecting various reporting parameters would
not be considered “activity” on the site and therefore the log-in would
“time-out” after 20 minutes. However, refreshing the screen, saving a
report or running a report executes an algorithm and therefore would
be interpreted as “activity” by the iBank 4 application and no re-login

would be required after 20 minutes in this case.
How do I configure my browser?
It is important to configure your Internet Browser to display the most

accurate, up-to-date screens. In order to avoid the use of historical or
“cached” pages and to ensure the use of the most recent page
version, the iBank 4 user may configure their Internet Browser
application (providing that they have the necessary permissions to do
so by their network administrator) so that pages will not be loaded
from their “cache” or history but will be loaded from the actual web
site.
Browser Compatibility
Because of system compatibility, iBank 4
only supports Internet Explorer for use
with iBank 4. iBank 4 does not support
Netscape Navigator or any other browser.
iBank 4 does not support AOL because
AOL does not permit “pop-ups” which are
required by the iBank system. If you are
an AOL user or other membership based
user, you may connect to the Internet via
your AOL / membership connection, but it
is not recommended that you use the AOL
/ membership-based browser.
The most recent version of Internet Explorer will be used in giving the
step-by-step configurations that follow.
Internet Explorer Configuration - In the Internet Explorer 5.5 or

above window, go to the Tools menu and select Internet Options.
Select the General tab sheet. In the Temporary Internet Files
section of the General tab sheet, click on the Settings button. Place
the bullet in the Every visit to the page radio button. Click OK in the
Settings dialogue box. Then click Apply and OK in the Internet
Options dialogue box.
Figure 1 Internet Explorer Settings

What about screen refreshing in iBank 4?
Upon selecting various options within the many screens of the iBank
4 website, the user is in effect, establishing a new context of options.
It is common for the screen to refresh with the new options available.
The user should allow the screens to fully load and then proceed with
their tasks.
What about updates to iBank 4?

Because iBank 4 is a customer-driven product, enhancements and
changes can frequently occur. If you are the person responsible for
running your client’s reports, please make sure you are on the
iUpdate mailing list. The iUpdate Newsletter will keep you up-to-date
with new features and any product enhancements and/or changes
that have occurred in iBank 4.
What about the new user interface for iBank 4?

If you have previously used iBank 3.0, you will notice several
significant changes in the iBank 4 interface. There are several
reasons for the changes that were made between iBank version 3.0
and iBank version 4. While many of these changes involve the user
interface, many of them also impact functionality.
# Aesthetics – the iBank 4 website has a contemporary and

up-to-date interface. See Chapter 3: Navigating the
Interface.
# Expandable – the iBank 4 website is more expandable to

accommodate new features that may be added later.
# Maintenance – the iBank 4 website affords greater control

to our system administrators for maintenance tasks.
# Cost-Containment Process – the iBank 4 website (and

accompanying documentation) assumes a cost-
containment model that not only enables users to generate
their specific reports but also teaches them “why” those
reports are available and “how” they could be used. See
Chapter 6: Spend Management.
# Output – the iBank 4 website offers more reporting output

options beyond the .pdf and .xls formats. See Chapter 7:
Reporting.
What is the difference between an iBank Site

Administration Manual and an iBank Site User Manual?
Some information in the iBank Site Administration manual is intended

only for Site Administrators. The iBank Site User manual is intended
primarily for those users who have a reporting capability only
associated with their user id. As a result, some areas in this manual
are not accessible to the typical user. This is most noticeable in the
Administration area. You will be notified in red text where these
areas are located in this manual. If you are a Site Administrator,
please see the iBank Website Administration Manual -
iBankAdminManual.zip link in the Downloads area of the iBank Web
Site for the information found in these areas.

Chapter 1
Chapter 1: Introduction
This chapter serves as a starting point for any users of iBank 4.
4 Contents There are some important items of information that you should know
4 Icons before attempting to log into iBank 4.
4 Getting
Started
Your iBank 4 Website Address
4 Chapter 1
Introduction It should be like this:
4 Chapter 2
Grouping Data
https://www.ibanksystems.com?youragencyname
4 Chapter 3
Interface
Navigation When keying in the URL address, be sure to include the “s” in the
4 Chapter 4 “https:” prefix as well as the “?” after the www.ibanksystems.com
Administration
part of the web address.
4 Chapter 5
Creating Style
Groups and Your Username and Password
Users
4 Chapter 6 Support supplies these to you at the time of installation. Additionally,

Spend
Management
make sure that your caps lock is not activated when keying in the
password.
4 Chapter 7
Reporting
4 Chapter 8 After you are logged-in, you may create additional usernames and
Navigation
Pane
passwords if you have the necessary permissions to do so.
4 Chapter 9
User-Defined iBank Training
Reporting
4 Chapter 10
Cornerstone Information Systems offers
Broadcast several training classes for our iBank
Batch
Reporting clients. If you plan on attending iBank
4 Chapter 11 training in our Bloomington training facility,
Change
Management
you will actually use your agency/company
4 Chapter 12
website during training. Make sure that
Training | you know your agency/company URL
Support
address, your username and password,
4 Appendix
and that you also have Site Administration
4 Glossary rights and permissions within your iBank
website when you come for training. See
Chapter 12: Training Opportunities and
Technical Support.

Security and Strategy

The information in this section is restricted to Site Administrators only.
If you are a Site Administrator, please see the iBank Website
Administration Manual - iBankAdminManual.zip link in the
Downloads area of the iBank Web Site for the information found in
this section.

Chapter 2
Chapter 2: Grouping Data for Reporting
This chapter will define how data may be grouped for reporting and
access purposes.
4 Contents
4 Icons Grouping Data by Breaks

4 Getting Understanding Breaks
Started
At the point of data extraction from your front, mid or back-office
4 Chapter 1
Introduction system, you define how the data is going to be grouped or how it is
4 Chapter 2
going to be broken out on your reports. This concept is called a
Grouping Data Break. Your breaks were setup with iBank Technical Support during
4 Chapter 3 your installation process. Breaks are mapped in the Data Cleanser
Interface
Navigation (for Back-Office data) and in the Parser (for GDS data).
4 Chapter 4
Administration Determining Your Breaks
4 Chapter 5 Break fields may be referred to differently, depending on the GDS
Creating Style
Groups and used. There is also the possibility that you will not have all three
Users breaks defined and in use (defining all three breaks is not required). If
4 Chapter 6 you do not know what your breaks are and would like to know, please
Spend
Management call iBank Technical Support.
4 Chapter 7
Reporting GDS / Back-Office Specific
4 Chapter 8
Navigation Break Fields
Pane
4 Chapter 9
*Apollo/Globalware…
User-Defined
Reporting Break 1 = Sort 1
4 Chapter 10
Broadcast
Break 2 = Sort 2
Batch
Reporting Break 3 = Sort 3
4 Chapter 11
Change *They are Namefield Remarks in Apollo
Management
___________________________
4 Chapter 12
Training |
Support
Worldspan/TravCom…
4 Appendix Break 1 = FF5 Field
4 Glossary
Break 2 = FF6 Field
Break 3 = CD1 field.
Questions Regarding Your Breaks

Which field in your data source contains the information for your

breaks? Are there 3 fields in the PNR you would use to group your
data for reporting purposes? Do you use UDID's? Sorts? Comment
Lines? Fields? FF Fields? When establishing your breaks, think of
how you run your business. In your PNR’s, do you need to indicate
codes in the namefield remarks that indicate the passenger’s
department or division or cost center or even job code for the trip?
See the following example of how a company may set up their
breaks.
Break Example
Account ABC has Divisions, Departments
and Cost Centers.
a Define Break 1 where the data source
stores the Division code.
a Define Break 2 where your data source
stores the Department code.
a Define Break 3 where your data source
stores the Cost Center code.
_______________________
These may be Sorts 1, 2, and 3 or UDID’s
4, 5, and 6 or FF Fields 5, 6, and 7. “How
do the majority of your clients have that
data placed in the PNR?” is the question
you need to ask yourself when setting up
your Breaks.
Hierarchical Structure of Breaks

Breaks have a hierarchical structure; higher levels contain the lower
levels of information. Break 1 is your top level break. Within Break 1,
there can be a Break 2. Within Breaks 1 and 2, there can be a Break
3.
Figure 2 Company Structure of Breaks

Not only do breaks have a “company-application” but they have a

“global corporation-application” as well. Breaks may be set up for a
large global corporation with offices around the world. The
corporation may want to group their data by region, by country, and
by city. In this case, Break 1 could be Region, Break 2 could be
Country and Break 3 could be City. On their reports, their data will be
grouped and sub-totaled accordingly.
Figure 3 Global Corporate Structure of Breaks
Data Selection by the Break

Once your Breaks have been defined and imported into iBank,
Breaks can be used to select data for reporting purposes by
selecting the appropriate break fields from the report parameter

screen.
Selecting Data
For example, if 01 is a Break 1 number,
representing a Division, then a user could
simply key in this break number into the
Break 1 Division field or select it from the
drop-down list after clicking on the Break 1
Division button in the parameters screen.
The records that are retrieved on the
report will only be records associated with
the Division 01.
Figure 4 Select Data By the Break
After selecting Break 01 for account number 1100 (the account

number would not have to be selected in this case in order to retrieve
this information – just the break number would be all that is
necessary), the report will only contain records from account number
1100 from Division 01.
Figure 5 Selecting Data Via the Break

The records have been selected and filtered by the break.

Data Access by the Break
this section.
Totaling and Report Layout

Another use of Breaks is to define the layout of the report and where
you would like the subtotals to occur on the report. If you need to
have very detailed reports, you can have subtotals occur at every
break level on the report. For a more general report, you can subtotal
or break at Break 1 only.
Totaling and Report Layout Example

For Account ABC, if they need a report
with just all the Divisions subtotaled, you
would choose under User Settings to
have the report subtotaled by Break 1. If
they need a breakdown on the report to
include subtotals at the Department and

Cost Center levels, then you would

choose under User Settings to “break” or
“subtotal” at all 3 break levels. The layout
of your reports can be determined for all
reports or for each individual report as it
may vary according to the report needed.
The following figures demonstrate how a report is grouped and

subtotaled by the Division 01 break field for account number 1100.
Figure 6 Account 1100 | Division 01
Figure 7 Division 01 Subtotal
Grouping Data By Parent Accounts

this section.

Grouping Data By User Defined Picks

A User Defined Pick is similar to the Parent Account concept in that
it allows for grouping of several accounts. However, the difference
would include the ability to use other selected reporting parameters
for reporting purposes under one label (not just accounts exclusively).
An additional difference is that User Defined Pick lists are used in
other pre-defined reports besides agency / corporation level reports
(as is the case with Parent Account labels). User Defined Picks
also differ from Parent Accounts in that it allows these accounts to
be specified within the report itself so that each parameter can have
its own subtotal.
There are several types of User Defined Picks available in which

grouping can occur. Additional parameters may include: Airline,
Airport, Airport Country, Airport Region, Accounts, Break 1, Break 2,
Car Company and Hotel Chain.
Create a Pick List and Associate Two Accounts with

the Pick List Label
1. Select Administration from the Roll-over Hyperlink Area.
2. In the Navigation Pane, select User Defined Pick List >

Accounts.
3. Ensuring that the Account Pick List field says New List, key
in a name for your new Pick List label.
4. Select at least two accounts from the accounts drop-down list

to associate with the new Pick List label and Save your
settings.
5. Select any pre-defined report and check the account number

drop-down list to ensure that your Pick List has been added.

Chapter 3
Chapter 3: Navigating the Interface
This chapter explains the iBank 4 user-interface.
4 Contents Eight Main Areas of iBank 4

4 Icons The iBank 4 interface consists of eight main areas: the Logo Area,
4 Getting the Section Labels, the Context Menu Bar, the Navigation Pane,
Started
the Description Area, the Content Display Area, the Roll-over
4 Chapter 1
Introduction Hyperlink Area, and the Footer Area.
4 Chapter 2
Grouping Data The Logo Area is a place where a customized logo is positioned for
4 Chapter 3 the agency or corporation.
Interface
Navigation
4 Chapter 4
The Section Labels represent different phases of the expense
Administration management process.
4 Chapter 5
Creating Style
Groups and The Context Menu Bar will display the path to your present location.
Users
4 Chapter 6 Selected reports that are associated with each of the Section Labels
Spend
Management are available in the Navigation Pane. The Navigation Pane contains
4 Chapter 7 seven options: Overview, Pre-defined Reports, Saved Reports,
Reporting User-defined Reporting, Broadcast Output, Services, and
4 Chapter 8 Favorites. Your access to specific reports will vary, depending on the
Navigation
Pane user rights and permissions associated with your user id. For more
4 Chapter 9 information, see Chapter 8: Navigation Pane.
User-Defined
Reporting
4 Chapter 10
The Description Area displays additional information for the user
Broadcast that is associated with a selection that the user has made.
Batch
Reporting
4 Chapter 11
The Content-Display Area will display the option selected in the
Change Navigation Pane or in the Roll-over Hyperlink Area.
Management
4 Chapter 12
Training | The Roll-over Hyperlink Area provides access to important
Support
functions or options. The options are: Administration, Partners,
4 Appendix Links, Site Map, Help, and Log Out.
4 Glossary
The Footer Area contains the Terms of Use, Privacy Statement, and
a Contact Us link.

Figure 8 Eight Main Areas of the iBank 4 Interface
The iBank 4 interface graphic above is important because these

areas will be consistently referenced in various places throughout this
manual. Please take a moment to familiarize yourself with the
terminology used to identify each of these eight main areas.
iBank 4 Login Page

You may login to your iBank website by following the steps below.
1. To access iBank 4 Enter your iBank 4 website address in the

address bar of your browser. It should be like this:
https://www.ibanksystems.com?youragencyname
This action brings you to the iBank 4 login page.
2. Type in your username and password
3. Click on Sign In or press the return/enter key on your

keyboard. This action brings you to the iBank 4 Home page.

Figure 9 iBank 4 Login Screen
iBank 4 Logo Area
There are three important things to consider in regard to logo and

logo placement: the web page logo, the report logo, and logo
branding.
Web Page Logo – This .gif file must measure 240 X 48 pixels. If it is
smaller than this, the logo will be stretched to the appropriate file size
dimensions. If it exceeds the 240 X 48 pixels size requirement, it will
not be loaded on your web page.
Report Logo – This .gif file must measure 113 X 64 pixels. If it is

outside of these dimensions, the iBank 4 default logo will appear on
your report page (instead of your logo).
Logo Branding – The information in this section is restricted to Site

Administrators only. If you are a Site Administrator, please see the
iBank Website Administration Manual - iBankAdminManual.zip
link in the Downloads area of the iBank Web Site for the information
found in this section.
Figure 10 Web Page Logo Area

iBank 4 Section Labels

The Section Labels represent the different phases that are part of
the Expense Management Process / Cycle (for more on expense
management, see Chapter 6: Spend Management.)
Figure 11 Section Label Menu Build
iBank 4 Context Menu Bar
The Context Menu identifies the exact location within each Section.
Figure 12 Context Menu Path to Present Location
In the above example, the user has selected the Spend Analysis
Section. They have also selected Pre-Defined Reports and the Top
10 Validating Carriers report template.
iBank 4 Navigation Pane
The Navigation Pane provides links to functions within iBank 4. The

links in the Navigation Pane change based on the Section or Roll-
over Hyperlink being accessed.

The Navigation Pane Changes

If the user has selected one of the Section
options, the Navigation Pane will consist
of seven options: Overview, Pre-defined
Reports, Saved Reports, User-defined
Reports, Broadcast Output, Services, and
Favorites.
If the user has selected the
Administration Roll-over Hyperlink, for
example, then the Navigation Pane will
consist of the following options: Overview,
Broadcast Reports, User Settings, Style
Groups, Users, Account Data, User
Defined Pick Lists, Break Fields, Reason
Codes, Ticket Tracker Data,
Administration Reports, and Downloads.
The Navigation Pane is discussed in detail in Chapter 8: Navigation

Pane Options and Functions.
Figure 13 Navigation Pane Options | Section Context
iBank 4 Description Area

The Description Area displays additional information for the user
that is associated with a selection that the user has made.
Description Area

When a pre-defined report is selected, the

data type that the report will work with is
identified and a brief purpose for the
report as well as a description of the report
will be displayed in the Description Area.
In addition, the Description Area will
serve various informative functions
beyond just report descriptions for the
user, depending on what has been
previously selected.
The following figure illustrates what the user will see in the
Description Area after the Air Activity Report has been selected in
the Activity Management Section.
Figure 14 Description Area | Report Example

iBank 4 Content Display Area

The Content Display Area changes based on what Section or Area
of iBank you are working in at the time. It provides the area for iBank
activity to take place such as running reports, creating user defined
reports and broadcast reports and administering your site.
iBank 4 Roll-over Hyperlink Area
The Roll-over Hyperlink Area provides access to important

functions or options. The options are: Administration, Partners,
Links, Site Map, Help, and Log Out.
Administration
The Administration link in the Roll-over Hyperlinks area directs

you to the administration section of iBank. The information in this
section is restricted to Site Administrators only. If you are a Site
Administrator, please see the iBank Website Administration
Manual - iBankAdminManual.zip link in the Downloads area of the
iBank Web Site for the information found in this section.
Partners
The Partners link in the Roll-over Hyperlink area is for Jet Alerts,
Infotriever and other partnering module users. These modules will
only appear if they are part of your iBank purchase.
Jet Alerts
JetAlerts is an add-on module to the iBank Reservation Data
collection. JetAlerts adds two main features to the iBank Travel
Management System: LiveStatus and Traveler Alerting. Reservations
coded for JetAlerts are monitored based on an FAA data stream. In
LiveStatus, the travel manager or traveler has the ability to view the
status of flights (delayed, cancelled, etc.) from the iBank website. The
Alerting function of JetAlerts will send email or SMS (pager or cell
phone) messages to the traveler or travel manager concerning the
status of the flight.
Infotriever
Infotriever is also an add-on module to the iBank Reservation Data

collection. It adds the capability of automatically updating the

travelers Email or personal organizer calendar with information
concerning ticketed reservations.
Links
Clicking Links will display a list of hyperlinks defined at the Style

Group level in the Content Display area. A limited number of
hyperlinks can be defined with a name and description of the link.
This area is helpful in directing your users to other websites that may
assist them in their iBank related tasks.
Site Map
The Site Map is intended to be a quick reference of where pre-

defined reports are located within the iBank Section structure. All
reports are listed here, as well as a quick launch drop-down list that
will take you directly to the report of your choice.
Help
The Help link is provided to guide the user through the best trouble
shooting tactics when questions about iBank arise. A further
explanation of the Help link is provided in Chapter 12: Training and
Technical Support.
iBank 4 Footer Area

The Footer area has three links that you can customize.
Terms of Use: This link defines the rules or Terms that govern use of
your iBank website. By using the site, you agree to be bound by
these Terms and all applicable laws and regulations governing the
site. The terms of use can be appended / modified based on a Style
Group, but Cornerstone Information Systems Terms of Use will
always remain on your site.
Privacy Statement: Cornerstone Information Systems participates in

the EU Safe Harbor Privacy Framework as set forth by the United
States Department of Commerce. The privacy statement available via
this link has been approved in this manner.

Contact Us: This link is designed to send the user to the sales or
marketing contact information. The default setting,
sales@ciswired.com, directs the user to the Sales Department at
Cornerstone Information Systems.

Chapter 4
Chapter 4: Administration
This chapter supplies information on how to effectively administrate
your iBank Website.
4 Contents
4 Icons
Administration Navigation Pane
4 Getting
Started
By clicking on the Administration Roll-over Hyperlink, the
Navigation Pane displays the administration options available to the
4 Chapter 1
Introduction user signed in currently.
4 Chapter 2
Grouping Data
Overview
4 Chapter 3
Interface
This page gives a brief overview of the functions available in the
Navigation Administration area.
4 Chapter 4
Administration
4 Chapter 5
Creating Style
Groups and Administration Manual - iBankAdminManual.zip link in the
Users
4 Chapter 6
Spend this section.
Management
4 Chapter 7
Reporting
4 Chapter 8
Navigation
Pane
4 Chapter 9
User-Defined
Reporting
4 Chapter 10
Broadcast
Batch
Reporting
4 Chapter 11
Change
Management
4 Chapter 12
Training |
Support
4 Appendix
4 Glossary

Broadcast Reports
The user has the ability to set up a batch of reports per account and
have links to these reports sent automatically via email to specified
recipients (for more information, see Chapter 10: Broadcast Batch
Reporting).
User Settings
This link provides the settings of the current user signed in. The User
Settings area is available to all types of users in your iBank system,
regardless of their level of access and permissions. In this area, a
user can make changes to their break titles, sub-total settings, and
passwords in their iBank user profile. Site Administrators only have
the option of changing the Style Group associated with a user profile
(for more information, see Chapter 5: Creating Style Groups and
Users).
Style Groups
Style Groups determine the look and feel of a group of users. The
information in this section is restricted to Site Administrators only. If
you are a Site Administrator, please see the iBank Website
this section.
Users
this section.
Data Management Capabilities by the iBank Site

Administrator
this section.

Account Data
this section.
User-Defined Pick List

With this link, the user will have the ability to create a label and
associate multiple accounts, airports, airport countries, etc…, with the
one label so that picking from a parameters list box is simplified.
Pick List Example #1

For example, you have an account that
has 10 Divisions, 30 Departments and
over 75 Cost Centers and you need
reports that combine all of those breaks.
Rather than listing them out on the report
screen, you can create a “Pick List” that
contains all of the “breaks” of information
that you need on the report. A pick list
could contain, all divisions or all cost
centers so you only have to pick once
from your drop down list.
For more information see Chapter 2: Grouping Data For Reporting.
Pick List Example #2

Another scenario may be that you have
certain airlines that an account needs a
report on. Instead of choosing from the
drop-down list each time, making sure you
get them all – you can create a pick list.
Accuracy is increased also because it
takes away the chance of forgetting
someone or something while creating the
report.
Each time you create a Pick List, it is assigned a number. For

example, the first Pick List created will be #1, then #2, etc... The
number of the Pick List will appear in the title of the Pick List such as,
“ABC Corporation (3)”. This indicates it was the third pick list created.
If you delete a Pick List, it will still continue in the same numbering
pattern. The system will not reuse a number in a Pick List.
Break Fields
These links give the Site Administrator the ability to clean up iBank
4’s break drop-down lists for Breaks 1, 2 and 3. If the break fields
were not setup properly and the wrong information is in the breaks, it
will be in the drop-down lists in the report parameters screen. It will
stay in those lists until the data is corrected and re-sent. These lists
are re-built from the break information in the data every thirty days.
So, even if it is deleted from the drop-down lists, unless the data is
corrected, it will appear again at the next list re-build.
Reason Codes
This link allows you to add, maintain or change your Reason Code
descriptions. Reason Codes include savings and loss codes for air,
car and hotel information. The codes themselves are automatically
transmitted (if properly mapped) from the data in both the Data
Cleanser and the GDS or Mid-Office Parsers. This link serves to
define what the codes mean when they are used on a report. So if YS
means the traveler is not in a frequent flyer program, enter “YS” as
the code and “No frequent flyer program” as the description.
All possible reason codes should be defined here.
Figure 15 Reason Codes

TicketTracker Data
This link is available for TicketTracker users only. There are three
cascading options under this selection. They are for editing data and
setting the expiration dates of tickets by airline.
TicketTracker Edit: This screen can be used to update your

information that has been sent up to iBank. Enter the ticket number to
be edited and the current ticket tracker data will be displayed. Or, you
may enter a new ticket number and add the information to the
database.
TicketTracker Update: This screen can be used to manually update

the expiration status of the tickets currently being tracked. The
expiration status will be automatically updated at every data load, but
if a data load has not been sent recently, this link is accessible to
update the information.
TicketTracker Rules: This screen is used to set the expiration status

by airline and refund status type. You can use the default settings for
all airlines, or add them as needed.
Administration Reports
this section.
Downloads
This link is provided to install your Data extraction programs
(specifically the Reservation Data parsers and the Data Cleanser),
and keep them up-to-date. The person in charge of administering
your data feeds should visit this site frequently, as the new versions
of the programs are released on a regular basis.
Setup Applications: Click on this link to access the setup

applications for the Data Cleanser and the Reservation Data parsers.
Upgrades: Click on this link to access the latest executables for the
Data Cleanser and the Reservation Data parsers. To upgrade, you
must go to the computer where the program is installed and
download the latest executable. Make sure that the system is not

running. Replace the current executable with the new executable.
Figure 16 iBank Downloads

Chapter 5
Chapter 5: Creating Style Groups and Users
This chapter will describe the purpose of User Settings and how to
create Style Groups and Users.
4 Contents Style Groups and User Profile Creation

4 Icons The information in this section is restricted to Site Administrators only.
4 Getting If you are a Site Administrator, please see the iBank Website
Started
4 Chapter 1
Introduction Downloads area of the iBank Web Site for the information found in
4 Chapter 2
this section.
Grouping Data
4 Chapter 3
Interface
User Settings
Navigation Within the Administration section, click on User Settings in the
4 Chapter 4 Navigation Pane to access your User Settings. The User Settings
Administration
shows the configuration of the user that is currently logged into iBank.
4 Chapter 5
Creating Style Figure 17 User Settings
Groups and
Users
4 Chapter 6
Spend
Management
4 Chapter 7
Reporting
4 Chapter 8
Navigation
Pane
4 Chapter 9
User-Defined
Reporting
4 Chapter 10
Broadcast
Batch
Reporting
Last Name – First Name
Enter your name as you would want it to appear in the drop-down list
4 Chapter 11
Change of users. This is not your username, but merely for identification
Management
purposes.
4 Chapter 12
Training |
Support User ID – Password
4 Appendix This is your login identifier and password to access your iBank 4
4 Glossary website. Your User ID and password will not expire. A username
cannot exceed 10 characters and the password must be at least 6
characters with at least 1 number.
Number # of Report Breaks

iBank 4 can subtotal data on reports. You determine how many

subtotals will appear on your pre-defined reports.
No Boxes Checked – No Breaks

If you would like your reports that YOU run to total everything
together at the end of the report without any subtotals within the
report, choose this option.
No Breaks
An example would be: Company ABC has
4 Divisions (Break 1) with 10 Departments
(Break 2) containing 24 Cost Centers
(Break 3). You do NOT want the report to
subtotal the divisions nor the departments
or the cost centers. This option results in
grand totals without any subtotals.
One Box Checked – Subtotal by that Field

Choose this option if you would like your reports to subtotal the data
within the report at the first break level.
Break One
Continuing with the example above, you
can choose to have a subtotal by the four
Divisions, the 10 Departments or the 24
Cost Centers. This option results in a
grand total, account totals and 1 subtotal
for the Break that you have checked.
Two Boxes Checked – Subtotal

Check two boxes if you want your reports to subtotal the data within
the report by two of your breaks. The break information will always
work within a hierarchical structure. Break 3 is within Break 2 and
Break 2 is within Break 1.
Break One and Two

From our previous example, if you check
Break 1 and Break 2, the report will not

only subtotal by the 4 Divisions of

Company ABC, but also by the 10
Departments. Set in this manner, your
report will have grand totals, account
totals and 2 subtotals at Break 1 and
Break 2 levels. If you have a check in
Break 1 and Break 3, the report will
subtotal by Break 3 within Break 1. If you
have a check in Break 2 and Break 3, your
report will subtotal by Break 3 within Break
2.
Three Boxes Checked

Check all three boxes if you would like your reports to subtotal the
data within the report by all break levels. This means that you want a
subtotal by the 4 Divisions of Company ABC with the 10 Departments
subtotaled and you would like the 24 Cost Centers to be subtotaled
as well. This option results in grand totals, account totals and 3
subtotals at all Break levels.
Establish Your Break Averages

The level of detail in your reports is what
you are determining with this selection.
Does the company want to know all the
way down to their Cost Centers what
money is being spent on travel? Or do
they just want to know in general for the
whole company and are not really
concerned with the details?
You are thinking: “Well, how can I
establish this when I know this is different
for every account we have?”
Establish your average here because you
also have the ability to change this setting
while you are in the particular report you
are preparing to run. If you know you
want your reports to be detailed choose all
3 beaks and your reports will breakdown
accordingly. If you just want general
reporting, choose no break titles in order

to lump it all together.
See Chapter 2: Grouping Data for Reporting for more information

about breaks.
Page Break at Level

You can choose either of the following radio buttons: No page
breaks or Page Break at Report Break Level.
Page Breaks
This gives you the choice once again to
determine how you would like your reports
to run and to look. Using Company ABC
as an example again (from above):
Do you want all your information on 1
page? Or, do you want each Division to
start on its own page?
If you choose the second option, for some
accounts, it may make your reports quite
lengthy and use a lot more paper. But this
is a nice feature if you have a particular
account that wants each division listed on
a separate page.
Break 1 Title – Break 2 Title – Break 3 Title

Let us assume that you have chosen three sources of information
from your Front (GDS), Mid (QC), and Back-Office (Accounting)
systems to serve as your Breaks in order to create reports that have
detailed travel information. The Company ABC has Divisions,
Departments and Cost Centers representing the three levels of
information. Your source code is a sort field or FF field or UDID
number or some type of data field.
However, the end user or client does not know what those words
represent for them. In addition, if the word Break 1 or Break 2
showed up on a company report, the recipient of the report may not
know what this means either. If you are pulling data that represents
Divisions, Departments and Cost Centers for most of your Accounts

– under your User Settings – you will want to title them as such. So
for these Break label fields, you would enter Divisions, Departments
and Cost Centers. This makes your report say exactly what the client
needs it to say.
But, some of your accounts don’t call them the same things. The data
comes from the same location in the PNR, but one company places
the employee id or number in the PNR and another company places
the job location in the PNR, rather than Cost Centers. In light of this,
the user can change Break Labels “on the fly” by selecting User
Settings from the pre-defined report parameters screen.
Figure 18 More on User Settings
Email
Place the email address that you wish to have as the default for the
current user. It can be any email address. Many users place their
own email address here. Any large data load message will be sent to
this address. Also, it will serve as the default email address for
Broadcast Batch reporting.
Intl Settings
This is a nice option if you have any users that will need their reports
in date formats and with currency symbols other than US dollars and
dating. Obviously, you should maintain the United States as your
choice in order to have your reports in US dollars.

Currency Conversion
Please note, this option will not convert
the currency every time you run a report; it
will only change the date format and the
currency symbols on the report. Please
view the list for the International settings
available.
Style Group
this section.
Data Source Report Default

Whenever a pre-defined report is retrieved, the selected data source
will be the default setting.
Save Changes
This is important in a web-based reporting tool. Anytime you make
any changes to your settings, they must be retained by clicking on
Save Changes before moving on to the next screen.
Style Groups
this section.

Chapter 6
Chapter 6: Spend Management
This chapter explains the iBank 4 reporting philosophy.
4 Contents
4 Icons Reporting Orientation

4 Getting Selected reports that are associated with each of the Section labels
Started
are available in the Navigation Pane. The Navigation Pane contains
4 Chapter 1
Introduction seven options: Overview, Pre-defined Reports, Saved Reports,
4 Chapter 2
User-defined Reporting, Broadcast output, Services, and
Grouping Data Favorites. Your access to specific reports will vary, depending on the
4 Chapter 3 user rights and permissions associated with your user id.
Interface
Navigation
4 Chapter 4
Administration Some of the information in this section is restricted to Site
4 Chapter 5 Administrators only. If you are a Site Administrator, please see the
Creating Style
Groups and iBank Website Administration Manual - iBankAdminManual.zip
Users link in the Downloads area of the iBank Web Site for the information
4 Chapter 6 found in this section.
Spend
Management
4 Chapter 7
Reporting
Reporting and Cost Reduction Initiatives
4 Chapter 8
Navigation
Why Does iBank 4 offer pre-defined reports?
Pane Not only is it important to know what pre-defined reports are available
4 Chapter 9 in iBank 4, it is also important to know why these reports are available
User-Defined
Reporting and categorized as they are.
4 Chapter 10
Broadcast
Batch
Travel and entertainment expenses are considered a non-capital
Reporting procurement spend item for most, if not all, companies and/or
4 Chapter 11 corporations. Travel and entertainment is also one of the most
Change
Management
controllable expenses. As a result, it is consistently targeted as an
4 Chapter 12
area in which to reduce costs. There are some key cost reduction
Training | initiatives that many companies adopt and iBank 4 reports help them
Support
to monitor these initiatives.
4 Appendix
4 Glossary
Figure 19 Cost Reduction Initiatives

Why Does iBank 4 structure the Section Labels according to the

Expense Containment Process?
The iBank 4 reports enable a business entity to closely manage

vendor and supplier contracts, monitor purchasing and travel policies,
and reduce spend with vendors and suppliers that are non-preferred.
Once the data has been captured, synthesized and analyzed, the
business entity is then positioned to make further decisions regarding
new or modified vendor / supplier contracts, to adjust policy and
spend procedure OR modify traveler spend behavior, and to reduce
even more spend with non-preferred providers.
Each Section Label within the iBank 4 website represents a phase in

the Expense Containment Process/Cycle. Within each phase of the
cycle, there is a cycle taking place.
Figure 20 iBank 4 Expense Containment Process / Cycle

Spend Analysis
In spend analysis, the three primary
concerns for the corporation or the agency
revolve around three concepts: negotiate,
contract and policy. Negotiating with
preferred providers (an airline for example)
for the best travel rates possible, leads to contracts with those
preferred providers, and positions the corporation or agency to write
corporate or agency polices to ensure compliance with the
established contracts. Spend analysis reports facilitate this cycle.
Summary Description
iBank reporting and services allow the
user to run summary reports that provide a
snapshot of overall spend to assist in
negotiating supplier contracts, establishing
policy requirements, and identifying
preferred providers.

Supplier Management
In supplier management, the corporation /
agency is able to generate reports that
allow them to monitor to see if what they
said they would pay is in fact being paid,
and what they are suppose to earn in
discounts is being followed. The key
concepts here are: monitor contract compliance, renegotiate contract
(if necessary), and rewrite policy (if necessary).
Summary Description
iBank provides reporting and services to
actively track and view spend by vendor to
manage current preferred Air, Car, or
Hotel contracts to assist in reducing and
controlling costs.
Policy / Risk Management

In policy / risk management, the corporation /
agency is able to produce reports that indicate
what exceptions to the policy were made (with
financial concerns $ being the primary motive)
and if risks played a part in the reason for the exceptions (with people
concernsb being the primary motive).
Summary Description
iBank provides detail reports and services
that enable a review of both captured
bookings and accounting data to ensure
the compliance to policy and reduce the
risk to travelers.

Activity Management
In activity management, the corporation /
agency can utilize reports that help them to
manage traveler activity, especially before the
trip takes place, i.e., their hotel bookings, car
rentals, air departures, and their itinerary
changes, in order to monitor policy compliance
and to possibly alter travel plans.
Summary Description
iBank reporting and services provide the
ability to manage day to day activities.
Reports provide the ability to view detailed
reservation and travel accounting data
required for satisfaction and comfort of
travelers.
Spend Management
In spend management, the corporation /
agency can be proactive regarding spend. By
running reports to contain expense before the
actual trip takes place, contracts can be
enforced, policies can be followed, and spend
contained.
Summary Description
iBank reports and services enable a
detailed and summary view of costs.
Reconciliation Analysis
In reconciliation analysis, the corporation /
agency can evaluate what they should have
spent (traveler booked spend), what was
actually spent (traveler actual spend), and why
the expenditure occurred (policy exceptions).
Summary Description

iBank reporting and services provide a

detailed view of air, car, hotel and services
fee transactions to facilitate the
reconciliation and further explanations of
spend.
Productivity
In productivity reporting, the corporation / agency
can manage accounts and address how costs can
be reduced and revenue increased.
Summary Description
iBank reporting and services allow the
user to run summary and detail reports
that provide an overall picture of agent
activity to assist in account activity
management to reduce costs and increase
revenues.
Consolidate Data
This is not a Section option within iBank 4,
but it nevertheless represents a very
important phase/cycle in the overall expense
containment cycle. This is what iBank is all
about. This web-based application gives you the ability to capture
(and consolidate), synthesize, and analyze data. With the iBank
product, a corporation / agency can capture travel reservation and/or
accounting data, store that data at Cornerstone, and provide querying
tools that enable ad-hoc or pre-defined reporting on the data from
anywhere in the world, providing it is an Internet accessible location.

Chapter 7
Chapter 7: Reporting
This chapter explains iBank 4 reporting fundamentals.
4 Contents
4 Icons
Setting Up and Running iBank 4 Reports
4 Getting
Started
With an understanding of the expense containment process/cycle in
mind, it is important now to look at the standard reports available and
4 Chapter 1
Introduction how to use the various parameters and screens to get what you want
4 Chapter 2 on your reports. Many of the reporting screens look very similar.
Grouping Data However, not all fields on all reporting screens need to be used when
4 Chapter 3 running reports. In addition, some reporting tasks are best
Interface
Navigation accomplished by running the same report several times for various
4 Chapter 4 accounts.
Administration
4 Chapter 5 Running Reports

Creating Style
Groups and
Users For example, if you are running your Top
4 Chapter 6
Ten Airline Carriers report, you cannot
Spend expect to have ticket numbers to show up
Management
on the report or the airlines to be
4 Chapter 7
Reporting subtotaled by your breaks. You can have
4 Chapter 8
your top ten airlines listed for a particular
Navigation account, division, department, or cost
Pane
center, etc., but not your top ten for all
4 Chapter 9
User-Defined divisions, departments, or cost centers
Reporting
broken out separately on one report. You
4 Chapter 10
Broadcast
will have to run a separate report for each
Batch break or subtotal.
Reporting
4 Chapter 11
Change
Management
4 Chapter 12 Go to the Customer Activity Report (under Activity Management >

Training |
Support Pre-defined Reports in both the Corporate User Profile and Travel
4 Appendix
Management Consultant Profile).
4 Glossary
The Customer Activity Report will be used as an example. In order
to get the most out of this tutorial, make your selections as we go
through the various options / filters.
Reporting Parameters / Considerations

(Using the Customer Activity Pre-Defined Report as an Example)

1. Data Source: Select your data source. Under Administration >

User Settings you can select your default data source. This will
automatically select the data source of your choosing each time
you load a pre-defined report. The data sources used to be
defined as “History” (Back-Office Data) and “Preview” (GDS Data).
This has changed however. Reservation Data is GDS data and
Travel Accounting Data is Back-Office Data.
Reservation Data vs.

Travel Accounting Data
The terms “Reservation Data” and “Travel
Accounting Data” are defined by the data
source.
Reservation Data is defined as data that
has been parsed from the GDS or Mid-
Office.
Travel Accounting Data is data that has
been extracted from your Back-Office.
It’s possible then to run a Reservation
Data Report even though the trip has
already taken place. Conversely, it’s
possible to run a Travel Accounting Data
Report for a trip that has not taken place,
but has been invoiced and sent to the
Back-Office.
2. Output: The iBank 4 user may select from several output format
options for their reporting.
▪ The iBank 4 reports may be generated in a report viewer.

The exporting options from within the report viewer are:
Crystal Reports, Microsoft Excel, Microsoft Excel (Data
Only), Microsoft Word, Rich Text Format, and Adobe
Acrobat. If the user elects to output their iBank 4 report to
the report viewer, and neither Crystal nor the ActiveX plug-
in are already installed, the user will be prompted to install
the needed application module (this is a one-time
installation step).

Figure 21 ActiveX Viewer Control Installation Window
Select Yes to install the Crystal Report ActiveX Viewer Control and
proceed to the report viewer.
▪ The iBank 4 reports may be generated as a .pdf file. If you

do not want to manipulate data and prefer a more graphic-
oriented report – use the PDF format. If you are generating
.pdf files, the free Adobe Acrobat Reader (version 4.5 and
up) or the full Adobe Acrobat program would be an
appropriate application. The Reader is downloadable at…
http://www.adobe.com/products/acrobat/readstep2.html
▪ The iBank 4 reports may be generated as an .xls file. If you

need to manipulate, combine, or calculate data, use the .xls
format. If you are generating .xls files, the Microsoft Excel
Reader® or the full Microsoft Excel® program would be an
appropriate option.
▪ The iBank 4 reports may be generated as a .csv file. This is

a comma delimited text file.
3. Run Report Button: This button will generate the report and
should be clicked after all parameters have been entered.
4. Clear Form: This button will clear all parameter information from
every field in the parameters screen.

5. Options Button: This button represents several important

functions in the reporting context.
Figure 22 The Option Button
The Option Button

Run the Report Key in the email address of the recipient.
Offline, Send email to:
Email Format: The user may select what type of email
that they would like iBank 4 to generate:
plain text, HTML, or plain text (HTML
attached).
International Settings: Select from the drop-down list, the

International Settings of your
choosing. This will impact how the date
is presented on reports and what kind of
currency symbol is used.
Retrieve Report Selecting the Retrieve Report

Parameters Button: Parameter button will refresh with
additional options in the Content
Display area. Select the saved report
from the Select a Saved Report Name
drop-down list.
There are three buttons that the user

can select. The Close button simply

closes the Retrieve Report screen and

reloads the pre-defined report that the
user has previously selected. Users can
also Add to Favorites the selected
saved report. Finally, the user can select
Continue to load the selected saved
report parameters.
Figure 23 Retrieving a Saved Report
Save Report After entering the various parameter

Parameters Button: settings for a report, the user may save
this report for future reporting purposes.
The Save Report button will allow the
user to do this.
Once the Saved Reports for Customer

Activity dialog box is loaded, the user
can accomplish several tasks.
• The user may select a previously

saved report name from the drop-
down list (the date the report was last
used is also listed). If a user selects
a previously saved report, they then
have the options of either replacing
or deleting it via the buttons below.
• The user may also leave the default

[New Saved Report] in the drop-
down list and simply key in a name in
the New Saved Report Name field.

The user could then select the Add

New button to add this new report to
their list of saved reports.
Figure 24 Saving A Report
Retrieve/Save Report Buttons

The Retrieve/Save Report buttons are
for speed and repetition. If there is a
report you need on a more frequent
basis, but the report does not need to
be broadcast each month or setup on a
schedule, iBank 4 allows you the ability
to save any reports that you setup and
easily retrieve them on an as needed
basis. All you have to do is change the
dates each time or vary any other
criteria you need within the report each
time you run it.
Broadcast A Saved Report
You can setup a report for a particular
client using their particular criteria and
have it broadcast to them or scheduled
to be sent to them weekly, monthly, etc.,
as well. Name your saved report in such
a way that it identifies the type of report.
Delete A Saved Report

Also, to delete a saved report, you must

go through the Save Report button.
Add to Favorites: A user can add a report to their

Favorites. After selecting the
appropriate favorite’s category from the
drop-down list, clicking Add to
Favorites will add the report to your
Favorites area, available from the
Navigation Pane menu, providing that
the user is in a Section reporting
context.
Figure 25 Add to Favorites
After adding a report to the favorite’s

area, the user may select the report for
the purpose of running the report from
this location. The favorite’s area is
available in the Navigation Pane. The
user may also organize their reports into
categories that are already created or
that they create for the purpose of
organization.
Figure 26 Navigation Pane | Global Favorites

A user may select Organize Favorites

in order to create additional categories
or to change the position of categories
or reports.
Simply select the category or report from

your list areas, then use the properties
manipulation buttons to accomplish your
reorganization tasks.
Figure 27 Organize Favorites
User Settings: This button allows a user to change their

User Settings “on the fly.” This helps

you determine the layout of your reports.
You may determine how many
“subtotals” or “breaks” you need on your
reports. You also may select whether
you want any page breaks to occur in
your reports at the different break levels.
But let’s say for this particular report you

need to be more general than on most
reports. You can use this button to
change your user settings. When you
run the report the layout will be as you
need it without as many subtotals or
page breaks.
Figure 28 User Settings Via Options Button
On the Fly Break Labeling

If changes are made for an ad-hoc
reporting purpose, the user will have to
go back into User Settings and change

the setting(s) back to their previous

settings.
6. Date Range: You can key in the date range in many ways:
010101, 01/01/01, 01/01/2001, 01-01-01, 01-01-2001. In addition,
you may select a date range by clicking on the calendar icon to
generate a pop-up calendar window. You can select your date
range by navigating to the month, day, and year of your choosing.
International dates can be entered if you change your
International Settings under User Settings. Please note: this will
also change the currency symbol.
Data Present for Reporting

Make sure you have data loaded for the
time period requested; otherwise you will
receive a “No Data” message when you
endeavor to generate the report.
Figure 29 No Data for Criteria
7. Departure Date, Invoice Date, Booked Date, On the Road

Dates: How do you want your information to be presented? By
the departure date, invoice date, on the road date, or booked
date? Select the appropriate radio button.

8. Invoices/Credits: The drop-down list allows you to filter your

results by All Records, Invoices, Credits, Neither. This filter
works only with Travel Accounting Data. If it is left blank, All
Records is the default setting.
9. Domestic / Transborder / International: This drop-down list

allows you to filter your records by Domestic Only, International
Only, Transborder Only, Exclude Domestic, Exclude
International, or Exclude Transborder.
10. Exclude Service Fees (History Only), Include Break by Date,

Include Voids (History Only): You may place a check in one or
more of these check boxes to further filter your records. This
particular section of options will vary, depending upon the pre-
defined report that you are running.
11. Account Name for Report Title: You have the ability to name
your reports as you run them according to who you are running
them for.
12. Suppress Report Parameters: If there are parameters selected

when a report is generated, there will be a parameters text string
at the top of the report after it is generated. To eliminate this text
string of parameters, a user may suppress or omit this information
from the report results.
13. Parameter Buttons: A user may click on any of the button

parameter labels listed in the report parameters window. Clicking
one of these buttons will generate a “pop-up” window. A user may
make selections from the drop-down list that is presented in the
window. Clicking Okay will list the selection in the parameter
button field. Multiple items may be listed in the parameter button
field, providing that they are separated by commas (,).
Wildcards
It is also possible to use wildcards in the
parameter button field as well. Acceptable
wildcards are the percent symbol (%) and
the asterisk (*).

Figure 30 Using a Wildcard
The filter criteria in the Account Number field will enable iBank to
retrieve all records where the Account Number begins with 100 and
any alpha-numeric character thereafter, indicated by the percent
symbol (%).
14. All Except: This check box allows a user to exclude those
selections listed in the parameter button field from the results.
15. Both Air & Rail, Air Only, Rail Only: This allows the user to
select a specific kind of travel.
16. Apply Origin/Destination Criteria at Leg or Segment Level:

Segment level reporting is less specific than leg level reporting. A
user can apply the origin/destination criteria at either the segment
or leg level.
17. Parameter Fields: There are several successive fields that a user
may use to further filter their records. These fields will only hold
one value or parameter per field and they do accept wildcards -
the percent symbol (%) and the asterisk (*). However, if additional
values are needed for the same parameter field, a user may use
Advanced Criteria Statements to extend the field capabilities (see
the next section Advanced Criteria Statements (formerly
Structured Query Language)).
Ticket #: The user can key in a ticket number for querying, such
as - 7597575637. The user could also key in 7597575% to
retrieve only those records with a ticket number beginning with the

same first seven digits and any other unspecified digit thereafter.
Record Locator: Key in a record locator in order to filter the

records by the record locator.
Invoice #: Key in an invoice number in order to filter your records

by the invoice number.
Passenger Last Name: Key in a passenger last name in order to

filter the records by the passenger last name.
Passenger First Name: Key in a passenger first name in order to

filter the records by the passenger first name.
Credit Card #: Key in a passenger credit card number in order to

filter the records by the credit card number.
Credit Card Numbers in iBank

iBank does not store the full credit card
number – only the type of card and the
last five digits are stored. When using this
parameter, use it with a wildcard (% or *).
For example, iBank stores an American
Express card with the last five digits of
01009 as: AXXXXXXXXXXX01009 (the
first AX in the preceding number identifies
this card as an American Express card).
To filter the records by this item of
information, a user could key in the
following characters into the credit card
parameter field: %01009.
Pseudocity: Key in a pseudocity in order to filter the records by

the pseudocity.
Branch: Key in a branch in order to filter the records by the

branch.
UDID #: Key in a UDID number in order to filter the records by the

UDID number.

UDID Text – You may enter multiple UDID Text strings, separated
by the pipe "|" character. However, no wild cards with multiple
UDID text strings are allowed.
UDID Number and Text Fields

If a corporation / agency used UDID 31 to
track group travel, they could potential use
different text strings to identify the specific
kind of group travel the traveler is
associated with. UDID 31 could contain
text strings such as: NFL Superbowl, NBA
Playoffs, MLB World Series, or NHL
Stanley Cup. A user could potentially key
in the number 31 into the UDID number
field and then key in NBA* to retrieve only
those records with a UDID 31 that
contains a text string that begins with
NBA.
Tips and Hints when Running Reports

1. Wait until the screen has filled in the entire browser page
before beginning to key in criteria.
2. When setting report parameters, think of it as filtering your

data to show only those records that you want.
3. Make sure Reservation Data vs. Travel Accounting Data

and Departure Date, Invoice Date and Booked Date are
checked appropriately for the data you are looking to
retrieve.
4. If the breaks/subtotals and/or page breaks are not showing

as you would like them to – check your User Settings.
5. If you would like to filter using a particular UDID number –

key in the number and you will retrieve all records
associated with that UDID number that fits with the other
criteria already selected. If you want a UDID number that
contains specific text – enter the text as it is exactly entered
in the record. You may use the wildcard symbols with a

single UDID text string. The asterisk (*) and the percent
symbol (%) will stand for any undetermined amount of
alpha-numeric characters.
6. If you choose a lot of criteria, a large date range, multiple

accounts, or a large UDID – there is potential that the
report will be too large and can timeout the browser and
also bog down the iBank 4 server. For larger reports, set
them up on a broadcast schedule to save you time waiting
for the reports. Any extremely large report will be sent to
the “offline” server and an access link will be sent to you via
email at a later time. If this happens, a pop-up window will
appear asking for your email address. Key in the correct
email address and Click Continue. iBank 4 will then
process your request.
Figure 31 Offline Report Dialog Box
Applying the Concepts

Let’s practice our skills. These miscellaneous reporting tasks will
require you to put together the various concepts mentioned in this
chapter. The instructor can assist you if you need assistance.
1. Go to the Appendix of iBank 4 Reports for a brief overview of

the available reports, a description of that report, and what the
report is typically used for.
2. Setup and run the following reports from the iBank 4 website:

Using the Correct Menu Build

The user should have the Travel
Management Consultant menu build
applied to their associated Style Group in
order to find the following reports in their
respective locations. If you are not working
under the Travel Management Consultant
menu build, please contact your Site
Administrator about configuring your menu
build accordingly.
Report Section Location Report to Run

Policy/Risk Management Executive Summary with Graphs
Spend Analysis Top City Pair
Policy/Risk Management Top Exception Travelers
Activity Management / Spend Air Activity
Management
Activity Management Passengers on Plane
Supplier Management Electronic Invoice Air
Activity Management Arrivals
Activity Management Departures
Supplier Management Transaction Analysis by Credit Card
Spend Management Negotiated Savings
3. Change the output format on some of the reports to see the

differences between output formats.
4. While running your reports, save at least one of them.
5. Filter your reports with various parameters and use a wildcard

in one of your parameters.
6. Add both a pre-defined report and a saved report to your

Favorites area.
7. After you have added them to your Favorites area, organize

them.
8. Delete a saved report.
9. Rearrange a Favorites category.

10. Remove a Favorites category.
Advanced Criteria Statements

At the bottom of the reporting screen, there is an area called
Advanced Criteria (formerly known as User SQL in iBank 3.0). You
can further filter your records by using Advanced Criteria
statements.
The user may select the And in order to “and-together” the

Advanced Criteria statements. The user may also select the Or in
order to “or-together” the Advanced Criteria statements.
All Advanced Criteria statements must be either all And’s or all

Or’s. By selecting And, every statement then must be true or
satisfied in order to return a record on a report. By selecting Or, any
one of the Advanced Criteria statements could be true of a record
and thus return that record on the report.
Figure 32 Advanced Criteria Fields
An Advanced Criteria statement should include a Field Name, an

Operator, and a Value. Note the following details:
Field Name = The Field Name includes predetermined criteria that

can be used to extend the parameters already noted above.
In some cases, the main parameters are duplicated in the

drop-down list. For example, the Account Number parameter
is found in the main parameters area, as well as the Field
Name drop-down list in the Advanced Criteria area.
In other cases, some of the main parameters that only allow
for one value could be extended by an Advanced Criteria
statement. For example, the Ticket Number parameter field
can hold only one value in the main parameter area. A user
could select the Ticket Number field from the Field Name

drop-down list to include an additional ticket number.
Finally, some fields are found exclusively in the Field Name

drop-down list only. For example, the Exchange Indicator is
only found in the Advanced Criteria statement context.
Operator = The Operator that you choose will be determined by

what you want to do with the parameter. Operators are the action to
your filtering of data. For example, if you want the Exchange
Indicator to be “Equal to” a value, then select the “Equal to” operator.
Value = The Value field should include the value that you want to
filter your data by. For example, if you wanted to filter all records by
the Exchange Indicator, then you could key in a “Y”, which stands
for yes – the exchange indicator must be present to return a record
on the report.
Build a Simple Advanced Criteria Statement

Because iBank treats every exchange as a new trip, perhaps you
would find it helpful if you could generate a report that showed you
only those records that are exchanges.
1. Select the Customer Activity Report (under the Activity

Management Section) and select/key in the necessary
parameters.
2. In the Advanced Criteria statement area, select the Field

Name - Exchange Indicator.
3. Select the Operator - equal to. After selecting the operator

value, iBank builds an additional Advanced Criteria statement
line to accommodate more statements.
4. Key in the Value field – Y.
You have just built the following Advanced Criteria statement:

Exchange Indicator equal to Y (yes).
Figure 33 Advanced Criteria Statement

5. Run the report.
6. Your report should only show records that are exchanges.
Advanced Criteria Statement Options

A series of tables will follow that will provide Field Name examples
and Operator examples.
Figure 34 Field Names
Field Name Definition

Account Number Client ID
Break 1 Defined by the user
Name – Last Passenger Last Name (before GDS slash)
Name – First Passenger First Name (after GDS slash)
Ticket # ARC Ticket #
Invoice # Invoice #
Invoice Date Invoice or Issue Date
Days Advance Purchase Calculation of the number of days between
the invoice / ticketing date and the trip
departure date
Trip Departure Date Departure Date / first leg
Booked Date Original Booking date
Transaction Type Invoices or Credits or Voids or Exchanges
Domestic/International Domestic or International
Credit Card # Credit Card #
Validating Carrier Code Validating Carrier
Air Charge – Standard Full coach fare or high fare if entered in fare
savings format
Base Fare Base fare
Air Tax All taxes
Air Charge – Actual Base fare plus all taxes
Air Charge – Lowest Offered Low fare if entered in fare savings format
Air Savings (Std – Actual Calculated difference between Standard
and Actual fare [fare savings]
Lost Savings (Actual – Lowest) Calculated difference between Actual and
Lowest Offered Fare
Agent ID Agent ID

Branch Booking Branch

Pseudocity Code Booking PCC [pseudocity]
Air Exception Reason Code Fare Justification or Fare Savings reason
code [as defined by agency]
Airline Code Flow Carrier (Actual leg carrier may differ
from Validating Carrier)
The Advanced Criteria statement operators are:

Figure 35 Operators
Operator Definition
Equal Exact match to Value
Not Equal No match on Value
Greater Than Numeric greater than
Less Than Numeric less than
Greater Than or Equal Numeric greater than or equal to
Less Than or Equal Numeric less than or equal to
Between Compound condition included within the
values
Not Between Compound condition, not included within
the values
In a List Included values
Not In a List Excluded values
Empty (blank or zero) Blank or zero
Not Empty Exclude Blank or zero
Some additional Advanced Criteria statements are:

Figure 36 Statement Examples
Field Name Operator Value
1. Account Number Equal to 0000001157
2. Air Charge – Actual Greater Than 800
3. Name – Last In a List Young, Smith, Jones
4. Air Exception – Reason Equal to L
Code
5. Branch Not Equal to 24
So, what do these Advanced Criteria statements mean?
1. The report will have records for only account number 0000001157.
2. The air charge on the report must be higher than $800.
3. The report will list the data by the passenger’s last name.

4. The report will have all flights that had “L” as the exception code.
5. The report will not include Branch #24.
More Practice with Advanced Criteria Statements

Run a Traveler Detail – Full report under Supplier Management.
Pick out 2 or 3 items on the report and then use Advanced Criteria
to search for those items.

Chapter 8
Chapter 8: Navigation Pane Options and
Functions
This chapter explains how the various options and functions of the
Navigation Pane operate.
4 Contents Navigation Pane Options

4 Icons
4 Getting The Navigation Pane consists of seven options. Let’s explore these
Started
particular options and briefly discuss the purposes of each.
4 Chapter 1
Introduction
4 Chapter 2
The Overview
Grouping Data This option gives a brief description of the current Section selected
4 Chapter 3 and the reports contained within the selected Section.
Interface
Navigation
4 Chapter 4
Broadcast Output
Administration This option opens the Broadcast Report parameters screen. This
4 Chapter 5 screen is not dependant on the Section selected thereby allowing
Creating Style
Groups and any report to be used in broadcast output setup under any Section.
Users For a detailed description of Broadcast Batch reporting, please see
4 Chapter 6 Chapter 10: Broadcast Batch Reporting.
Spend
Management
4 Chapter 7 The Pre-Defined Reports

Reporting This opens the cascading menu displaying the reports available for
4 Chapter 8 the Section selected. For a detailed list and description of Pre-
Navigation
Pane Defined reports, please see Chapter 7: Reporting.
4 Chapter 9
User-Defined
Reporting
The Saved Reports
4 Chapter 10
This opens the display of all saved reports for the current user along
Broadcast with links to those reports and the date the report was last used. For
Batch
Reporting a detailed description of saved reports, please see Chapter 7:
4 Chapter 11
Reporting.
Change
Management
The User-Defined Reports
4 Chapter 12
Training | This option opens a cascading menu showing the User Defined
Support
reports available. The reports are based on air, car, hotel and service
4 Appendix fee information. For a detailed description of User-Defined reports,
4 Glossary please see Chapter 9: User-Defined Reporting.

The Services
If you have subscribed to JetAlerts, Infotriever or Prism or other
service related item that may become available in the future, the
administration and reporting functions of these modules are located
here.
The Favorites
In this section, the user has the ability to create links to their favorite
reports.

Chapter 9
Chapter 9: User Defined Reporting
This chapter demonstrates the flexibility of iBank 4 by showing the
user how to design their own custom-designed reports.
4 Contents User Defined Reports

4 Icons User Defined Reporting allows a user to create their own customized
4 Getting reports by assigning various fields to various column positions and by
Started
assigning break and sort properties to these various fields.
4 Chapter 1
Introduction
4 Chapter 2 User Defined Reporting At-A-Glance

Grouping Data Access to User Defined Reporting is available in the Navigation
4 Chapter 3 Pane, providing that the user has previously selected one of the
Interface
Navigation Section menu options. Within User Defined Reporting, there are four
4 Chapter 4 types of reports to choose from: Air, Car Rental, Hotel, and Service
Administration
Fee. The following tutorial will use the User Defined Air Report for
4 Chapter 5 illustrative purposes.
Creating Style
Groups and
Users
To create a User Defined Air Report follow these steps:
4 Chapter 6
Spend
Management 1. Place your pointer on the User Defined Reporting link in the
4 Chapter 7 Navigation Pane.
Reporting
4 Chapter 8
Navigation
2. Select the User Defined Air Report from the cascading
Pane menu.
4 Chapter 9
User-Defined
Reporting 3. Name the report you are about to create by typing a name in
4 Chapter 10 the Report Name field. For multiple-use purposes, this could
Broadcast
Batch
be a generic name and not specific to one particular account.
Reporting This is also the name that will appear in the Air Report drop-
4 Chapter 11 down list above.
Change
Management
4 Chapter 12
4. Use the tab key to tab down or click in the Report Title field.
Training | Enter a name that describes the report. You may also enter a
Support
sub-title in the Report Sub-title field.
4 Appendix
4 Glossary 5. Set up your parameters and then Save your report by clicking
on the Save button at the top of the User Defined Air Report
screen. You may reload the saved report by selecting it from
the Air Report drop-down list.

You may find it helpful to write down what

you want on the report and then use your
guide to key in your parameters for your
User Defined Report.
User Defined Reporting In-Depth
Reporting Fields
The User Defined Air Report is divided into two areas: Trip-Level
Fields and Segment/Leg-Level Fields.
Trip-Level Fields – Trip-Level fields includes PNR information that

pertains to the travel event taking place. For example: Passenger’s
Name, Ticket Number, Invoice Number, and Trip Departure Date.
Segment/Leg-level Fields – Segment/Leg-Level PNR information

includes the travel segment or actual travel information. For example,
Flight Number, Class of Service, and Arrival/Departure Times.
Segment/Leg-level Fields
The radio buttons help you choose
between Segment and Leg-Level fields.
Choose Segment-Level if you do not want
connections to appear on your report.
Choose Leg-Level if you do want
connections to appear on your report.
Column Assignment, Breaking, and Sorting
There are three columns in both the Trip-Level field category and the
Segment/Leg-Level field category. The columns are called: On Rpt,
Break #, and Sort #.
On Rpt: This column is designated as the column-assignment

column. Simply key in the number that corresponds to the desired
position of the column on the report. For example, if you would like

the Account information to be listed in column 1, then place a 1 in

the white box beside of the Account field underneath the On Rpt
column. The user can simply assign various fields of their choosing to
the column assignment location of their choice. Starting with the
number 1, you can have as many columns on your report as you
would like but remember that truncation can occur if you exceed what
a report sheet can hold. A warning should appear if you exceed the
column threshold for your report. And remember, you can assign
columns in any order you wish.
Figure 37 Column Assignment
Break #: After all data elements have been selected, choose the
fields that you would like to subtotal or break on. You may assign up
to three breaks. You should place Break fields on the report first (left
to right – 1 through 3) in order to insure the report is coherent.
User Defined Break

This column named Break # does not
apply to the Breaks established at
installation. This is how you want this
specific report to subtotal. If you want to
subtotal the report at your pre-established
break levels – YOU MUST CHOOSE them
to be on the report in the On Rpt column.
Be sure to sort breaks first. So, if the
Account field is to break on Break 1, then
the sort will also be 1.

Sort #: The last column allows you to further sort the data. You may
provide up to 9 sort levels by specifying 1 – 9. However, the first 3
sorts are determined by breaks, if used.
Figure 38 Breaks and Sorts
UDID Fields and Report Footer
The bottom portion of the User Defined Reporting screen gives you
the ability to utilize other fields of information from the PNR. UDID’s
and FF Fields and Sorts that are NOT pre-established in your
installation can be used to further filter this report because it is a User
Defined Report. The Report Footer is a free-text area that allows the
user to key in text. The text appears on the report.
Saving a User Defined Report
After all data elements, Breaks and Sorts have been assigned, click
on Save at the top of the reporting screen. iBank 4 will return you to
the User Defined Reporting screen where you may re-select your
saved User Defined Report from the drop-down list to run the report.
User Defined Report Possibilities

First, a user may Save a User Defined
Report. Second, a user may also key in a
name for the User Defined Report and do
a Save As to create a copy of the
presently loaded User Defined Report.
Third, a user may select a User Defined
Report from the drop-down list and Delete
the selected report. Finally, a user may

copy a User Defined Report to another

user with the Copy To button. With the
Copy To feature, a user may clone it to
any other users in iBank 4 so that they can
run or modify this same report for their
personal use.
Figure 39 User Defined Report Saving
Running a User Defined Report
After selecting a User Defined Report from the drop-down list, click
on Run Report.
1. Click on Run Report and the Report Parameters Screen will

appear. On the Run Parameters Screen, you may determine if
you want definite subtotals and page breaks for the data
elements that you designated in the Break column. If you
leave the Break field unchecked on this screen, then the
Break subtotal reverts to a line-break only with no subtotals.
You may also determine if you want to suppress detail in order
to create a faster, summary-oriented report without PNR
record detail.
2. When finished, click on Continue and you are ready to query

against your own Custom Report.
3. The iBank 4 query screen appears. This is where you enter the
filtering information just as if you were running a canned
report. Date Range, Output, Customer Number, etc…. See
Chapter 7: Reporting for more information on how to complete
this screen.
4. After all parameters have been entered, Run the User Defined
Report.

Chapter 10
Chapter 10: Broadcast Batch Reporting
This chapter takes you through the steps for sending out reports on a
daily, weekly, monthly, quarterly, semi-annual and annual basis to
your clientele.
4 Contents Broadcast Reports

4 Icons
4 Getting The Broadcast Reporting feature will allow you to deliver standard,
Started
saved, or user defined reports to your clients on a specified date and
4 Chapter 1
Introduction automatically run them after a specified time. After the reports are
4 Chapter 2
completed, iBank 4 sends an email to the email recipients with the
Grouping Data HTML links to their reports. Once the reports are generated, the links
4 Chapter 3 are available for thirty days after being received. As soon as you
Interface
Navigation launch or access the report, it is best to save it to your hard drive or
4 Chapter 4
to your network in order to have a permanent copy of the reports.
Administration
4 Chapter 5 Broadcast Reporting

Creating Style
Groups and
Users
Broadcast Reporting eliminates the cost of
printing management reports and provides
4 Chapter 6
Spend immediate access to timely reporting at
Management
your client’s desktop. By setting up a
4 Chapter 7
Reporting
batch of reports, you can minimize the
time it takes to administer report creation
4 Chapter 8
Navigation and processing.
Pane
4 Chapter 9
User-Defined
Reporting Setting Up a Broadcast Report
4 Chapter 10
Broadcast
Batch In this step-by-step exercise, we will work our way down the
Reporting
Broadcast Reporting parameters screen.
4 Chapter 11
Change
Management 1. Click on Broadcast Reports under the Administration link.
4 Chapter 12 To create a new batch report (“batch” because multiple reports
Training |
Support can be run simultaneously), select [New Report] from the
4 Appendix drop-down list.
4 Glossary
2. Key in the name of the new report. Enter a descriptive name
for the batch and indicate the frequency by which the report
will run within the name for best results.

Naming a Broadcast Batch

For example, Executive Summary
Monthly could be a report batch name
that includes the Executive Summary
report that will be generated monthly for a
specific client.
3. Select the reports from the drop-down lists that you wish to
send. Pick as many reports as you need in your broadcast,
but remember that a small number of reports in a Broadcast
Batch are easier to administrate. Your choices are: Standard
Reports, User-Defined Reports, and Saved Reports. After
selecting a report for inclusion in a Broadcast, the name of the
reports will be listed.
Using Saved Reports

If saved reports are used and they have a
date range saved within the parameters,
the date range specified within the
broadcast report will override the date
range specified within a saved report.
Figure 40 Adding Reports to a Broadcast

4. After a report is selected for inclusion in the Broadcast Batch,

the screen will refresh with Date Range option radio buttons
as well as a Remove check-box option associated with the
new report. With these options, a user may simply select a
Date Range option or remove a report from the Broadcast
Batch.
5. Select only the accounts that you want on the reports. After
selecting the Accounts button, a dialog box will appear. Select
the accounts for which the reports within the Broadcast Batch
are to run. Click Okay.
Account Selectivity
Be selective in your account set up. Do
not combine company accounts as they
will get each other’s company information
and data.
Figure 41 Selecting Accounts
6. Key in the Name for Report Title – the title of the report that
will be displayed on the report.
7. Decide on Reservation (formerly Preview) or Back-

Office/Accounting (formerly History) data specific to the data
source that you would like to report on.
8. Select your frequency. How often do you need the Broadcast

Batch to run? Daily, Weekly, Monthly, Quarterly, Semi-

Annual, or Annual.
9. Some Schedule for options will trigger a screen

refresh/rebuild action. iBank will build new options based on
the selection.
Figure 42 Broadcast Schedule
10. Select the Special Preview Options. iBank will rebuild the
screen with new options replacing the Special Preview
Option. Note the following table that explains the Special
Preview Options figure below. (We will just explain the option
selected in the following figure. Based on this explanation, the
other options are self-explanatory).
Days of the Week Number of Days What it Means

(This Can Be Changed)
This Broadcast Batch

of Reports will be sent on
Monday for the next
three days (Monday,
Mon-Wed-Fri Next 3 Days Tuesday, and
Wednesday).
It will be sent on
Wednesday for the next
three days (Wednesday,

Thursday, and Friday).
It will be sent on
Friday for the next three
days (Friday, Saturday,
and Sunday).
Figure 43 Special Preview Options
11. Select what day of the month you want to generate and send
out the report or reports.
12. What day does the client’s month begin on? Select the date
from the drop-down list.
13. If you want to hold (keep) a Broadcast Report from running,

check the box labeled Hold the report – do not run until this
check box is cleared.
14. Select the form of Output: Report Viewer or pdf. Saved

Reports will use the output type specified when the report was
saved.
15. The Email Notification Address section allows the user to

add the email addresses of those who are to receive the links
to the reports via email. You can send it to more than one
person. If you need more lines to add more email recipients,
go to the bottom of the screen, save changes and go back into
the batch and 2 more lines for email addresses will be added.
You can do that as many times as you need.

Broadcast Techniques
8 A user may also add multiple email
address recipients on a single line by
separating the email addresses with a
comma.
8 A best practice would be to send
Broadcast Batches to yourself first and
verify the accuracy of the Broadcast Batch
before adding other email recipient
addresses.
16. If you want to avoid sending an email to a client with no data in

the broadcast (there was no data to report on), check the box
labeled: Do not send email when no data found for all
reports.
17. Select the email format for the Broadcast Batch: Plain Text,
HTML, or Plain Text with HTML attached.
18. A user may run the Broadcast Batch with the settings of
another user by selecting another user from the drop-down list.
Settings of Another User

This might be helpful, for example, if
another user has their breaks labeled in a
manner that is needed for this particular
Broadcast Batch. Their settings can be
used instead of the person creating the
actual Broadcast Batch.
19. The last report success will default to Yes when a

Broadcast Batch is created. However, if a batch ever fails to
run for some reason, then iBank 4 will set this value to No. If
the value is set to No, then the report will not run again until
the Yes radio button is selected and the broadcast report
parameters page is Saved.

20. The re-run reports for the last report period check box
allows a user to re-run reports for the last report period. After
placing the check in the box, click Save in order to activate this
option and send the report.
21. The next report period references a window of time for which
the Broadcast Batch is set to run. If you wish to move this
window of time forward, simply select the move ahead
checkbox. If you wish to move the window of time backwards,
select the move back button. You may adjust for the next run
date in this area as well.
22. The next run date option allows you to specify when you want
the Broadcast Batch to run again. The Not before time field
allows the user to specify a time when the reports will be
processed. Broadcast Reports are run every night after
Midnight – that’s 12 am - by default. However, you may adjust
the time to fit your needs.
Broadcast Batch
The Broadcast server is extremely busy at
peak hours of the day, especially during
the 1st, 15th, and/or the 30th/31st of the
month. If a Broadcast Batch is set to
process on these dates, they may run later
than the time you have assigned.
23. You can begin the broadcast report process immediately and
specify a date range by selecting the run the reports one
time for the period button.
24. A user may also specify a date range that the Broadcast
Batch will always use when processing associated reports
until changed with the Always run the reports for the period
check box.
25. Then click on Save and you have your Broadcast Batch of
reports ready to go.

Chapter 11
Chapter 11: Change Management
This chapter supplies information on the new Change Management
Feature of iBank 4.
4 Contents The information in this section is restricted to Site Administrators only.

4 Icons If you are a Site Administrator, please see the iBank Website
4 Getting Administration Manual - iBankAdminManual.zip link in the
Started
4 Chapter 1
Introduction
this section.
4 Chapter 2
Grouping Data
4 Chapter 3
Interface
Navigation
4 Chapter 4
Administration
4 Chapter 5
Creating Style
Groups and
Users
4 Chapter 6
Spend
Management
4 Chapter 7
Reporting
4 Chapter 8
Navigation
Pane
4 Chapter 9
User-Defined
Reporting
4 Chapter 10
Broadcast
Batch
Reporting
4 Chapter 11
Change
Management
4 Chapter 12
Training |
Support
4 Appendix
4 Glossary


Chapter 12
Chapter 12: Training Opportunities and
Technical Support
This chapter presents the training opportunities available to you and
the resources that are available to help you resolve challenges that
you are encountering with iBank 4.
4 Contents Training Opportunities

4 Icons The iBank Training Modules
4 Getting There are five training modules that comprise our iBank training
Started
program: iBank Administration, iBank Reporting, iBank User Defined
4 Chapter 1
Introduction Reports, iBank Broadcast Reporting, and iBank Data Cleanser.
4 Chapter 2
Grouping Data Training Formats
4 Chapter 3 These modules are primarily taught in two formats - online and
Interface
Navigation classroom. (If you want to bring an iBank instructor onsite at your
4 Chapter 4
place of business, please contact the Cornerstone Implementation
Administration and Consulting Group at: icg@ciswired.com).
4 Chapter 5
Creating Style
Groups and Online Training
Users The online format enables you to both "hear and see" how to use
4 Chapter 6 your iBank products without having to leave your place of business.
Spend
Management Through a conference call and Webex technology, our iBank
4 Chapter 7 instructor shares his/her computer screen with you and talks you
Reporting through the various components of the software. You can both “hear
4 Chapter 8 and see” what is happening as the functions of the program are
Navigation
Pane explained. If you select this training option, you will be notified via
4 Chapter 9 email and will be given the information that you need to
User-Defined
Reporting
teleconference and connect to Webex.
4 Chapter 10
Broadcast Currently, registering for our iBank Webex training modules can be
Batch
Reporting completed online through 123signup. If you have a unique training
4 Chapter 11
request, please contact the ICG group at icg@ciswired.com.
Change
Management
iBank Administration Module
4 Chapter 12
Training | The iBank Administration Module is currently taught in the classroom
Support
format in Bloomington, IN and in the online Webex format (for
4 Appendix Administrators only). You may register for the classroom version of
4 Glossary this class at 123signup by selecting the iBank Training option (this
class includes all other modules as well). If you want the Webex

iBank Administration (for Administrators only) option, you will

cover iBank Administration exclusively for about an hour-and-a-half.
iBank Reporting Module

The iBank Reporting module is currently taught in the classroom
format in Bloomington, IN and in the online Webex format. You may
register at 123signup by selecting the iBank Training option (this
class includes all other modules as well). If you want the Webex
iBank Reporting option, you will cover iBank Reporting exclusively
for about an hour.
iBank User Defined Reports

The iBank User Defined Reports module is currently taught in the
classroom format in Bloomington, IN and in the online Webex format.
You may register at 123signup by selecting the iBank Training
option (this class includes all other modules as well). If you want the
Webex iBank User Defined Report option, you will cover iBank User
Defined Reports exclusively for about an hour. This is a specialized
Webex session that falls under the iBank Reporting module, but
extends this topic beyond what the iBank Reporting module allows
time for.
iBank Broadcast Reporting

The iBank Broadcast Reporting module is currently taught in the
classroom format in Bloomington, IN and in the online Webex format.
You may register at 123signup by selecting the iBank Training
option (this class includes all other modules as well). If you want the
Webex iBank Broadcast Reporting option, you will cover iBank
Broadcast Reporting exclusively for about an hour. This is a
specialized Webex session that falls under the iBank Reporting
module, but extends this topic beyond what the iBank Reporting
module allows time for.
iBank Data Cleanser

The iBank Data Cleanser module is currently taught in both the
classroom format in Bloomington, IN and the online Webex format. If
you want to register for the online format of this class, you may
register at 123signup by selecting the Webex - iBank Data Cleanser
option. If you want to register to attend this class in Bloomington, IN,
you would need to select the iBank Training option (this includes all
other modules as well).
A recommended order for iBank training is:

1. iBank Administration
2. iBank Reporting
3. iBank User Defined Reporting
4. iBank Broadcast Reporting
5. iBank Data Cleanser
Figure 44 Order for iBank Modules
Classroom Training
The classroom format equips you through a more "hands-on"
approach to use your iBank products and includes all of the modules
noted above, plus any additional topics that may need to be
addressed while you are here. In the classroom setting here in
Bloomington, IN, you will be provided with your own workstation
computer. You will actually log in to your iBank website. With the
guidance of the training team, you will be given the opportunity for
hands-on interaction and learning.
There are several advantages to coming to our Cornerstone training

facility here in Bloomington, IN, to receive iBank training in the
classroom. You will be able to dedicate your full attention to learning
the programs. You will be able to see how the various “parts” of the
iBank programs fit together. You will also be able to ask questions
and interact with the Implementation and Consulting Group regarding

your GDS specific and Back-Office specific programs that you may
be using. In addition, we would love to meet you personally. We
highly recommend this unique training experience and opportunity
here in Bloomington!
In addition to these iBank training module opportunities, we offer

special Webex sessions on various aspects of the iBank tools. If you
would like to request the creation of a Webex session on a specific
topic, please contact icg@ciswired.com.
Technical Support
There are four primary ways to receive technical support for your
iBank 4 web-based application:
1. Access the iBank 4 manual from either your iBank 4 website

Help Area or from the Cornerstone Information Systems
Training website:
http://www.ciswired.com/~webdevel/ciswired/joey/index.html
2. Access the online FAQ found at www.ciswired.com
3. Submit an email at support@ciswired.com
4. Call the iBank Support team at 888.778.0897 - Ext.7664.
Because accessing manuals, submitting an email and telephoning

our support team are rather intuitive, the focus here will be on two
primary areas: preparing for a technical support call and the online
FAQ at the Cornerstone Website.
Preparing for a Technical Support Call or Email

Some of the "basics" to be included for effective iBank support
troubleshooting are listed below. This will provide necessary
information for the most time-effective and accurate help information.
Î Include a sample of the report in question.

Î Include a screen shot of the iBank parameters page.
Î Outline the actual report results and what the customer
expects the results to be.
Î Should have knowledge (if applicable) of the parser
and/or Data Cleanser settings.
Î Should be able to provide the GDS/CRS name and/or

Back-Office name.
Î The username and password for the individual that was
logged in when the report was run.
Accessing the Online FAQ – Knowledgebase

The Online FAQ should be one of the first places that a client should
go to resolve routine iBank challenges. To access the Cornerstone
Support Knowledgebase® (FAQ) open your Internet Browser and go
to http://www.ciswired.com/support.
Click on the link “Knowledgebase” or “Support”. At this point you may

search using a variety of criteria, or search options, to narrow your
results and then obtain accurate answers regarding the questions you
have about any Cornerstone Information Systems product.
Figure 45 iBank 4 Knowledgebase
Asking a Question
If you are unable to find the answer to your question(s) in the FAQ,
you may ask a question by sending an e-mail generated question to
Cornerstone Support. To do so, click on the tab “Ask a Question.”
Figure 46 FAQ "Ask A Question"

The above screen is where you can create an incident. By doing this,
all support personnel (including supervisors) see your request and
are able to make sure it is answered promptly and to your
satisfaction.
Make sure you indicate the PRODUCT since Cornerstone® supports

several products.
Additionally, you can track this incident and all of your past incidents.
By doing so, you can use this website to instruct other personnel,
track what has been communicated from Cornerstone® support and
refer to it as a reminder, if necessary, in the future.
To use this ‘tracking’ feature simply choose “My Stuff.” You will then
see the following screen – and can choose the options you prefer.

To login all you need to do is type in your e-mail address and no

password. Once you login you will see the screen below. If you have
not sent an e-mail to support@ciswired.com you will need to create a
login.
In this section you can check and update your Account Profile, delete
or renew update notifications and check the status of your questions,
or incidents, as well as provide additional information.
If you have trouble accessing www.ciswired.com or the Cornerstone

Support Knowledgebase® please e-mail support@ciswired.com
iUpdate Newsletter
Once per month, Cornerstone sends out the iUpdate Newsletter. This
newsletter is filled with useful information pertaining to Cornerstone
products, updates, developments and tips. If you would like to
subscribe to the newsletter, please e-mail iupdate@ciswired.com.
Past iUpdate newsletters are available in the knowledgebase website
listed above.

Appendix of iBank Reports

Report Type Data Source Options: Description or Typical Use
(Order / Categories are Based Reservation Data OR
on the Travel Management
Consultant Profile Menu Build) Travel Accounting Data
The information in this section is restricted to Site Administrators only. If you

are a Site Administrator, please see the iBank Website Administration
Manual - iBankAdminManual.zip link in the Downloads area of the iBank
Web Site for the information found in this section.

Glossary of Terms
Item Description
Adobe Acrobat – PDF A graphic-oriented viewing program where data cannot be

Format manipulated – best format for iBank 4 reports.
www.adobe.com/acrobat
Administration The area of the website that allows the site administrator to
create or delete users, download programs and updates,
manage, data sharing, manage break information, manage
accounts, check the data load status and download technical
documentation.
Algorithm Step-by-step solution for solving a problem.
Batch A method of running a report or group of reports using a single

or multiple reports simultaneously at the time of a
predetermined schedule and delivering the reports to a single
or group of recipients.
Breaks How data is grouped, sorted and subtotaled in iBank.
Browser An interface for viewing webpages.
Canned Report See pre-defined report.
Compatibility The ability or inability for two or more programs to operate

together.
Content-Display Area Shows the option selected in the navigation pane.
Context Menu Bar Displays the path to your present location.
Data Extraction The primary administrator must assign how iBank 4 “extracts”
data from your data source.
Data Source Where your report information is coming from whether it be

your GDS or your Mid or Back-Office system.
Data Transfer The primary administrator is responsible for taking the data
from your data source and sending it to the iBank 4 server
using File Transfer Protocol – FTP that happens either
automatically or manually.
Drop-down List A list of available information that a user can choose from
during certain queries. Use your mouse to access.

Glossary of Terms
Item Description
End User Corporate client, the traveler.
Exception Codes Codes that explain why the reservation was booked the way it
was.
FF Field Data field in the back-office system TravCom – similar to Sorts

in Apollo and Comment Lines/UDID's in Sabre.
Favorites An area of the website that allows users to create a link to the
most often used reports.
Filter IBank 4 allows you to filter or further define your data by setting
up search criteria in the reporting screens using key words in
your reservations and a grouping mechanism called “breaks”.
Footer Area Contains the terms of use, privacy statement, and a contact us
link.
Front, Mid, Back-Office GDS = Front-Office (Apollo, Worldspan, Sabre, etc.), Mid-Office
Systems = Quality Control Product (ATS/QCX, Expert Enterprise), Back-
Office = Accounting Programs (Globalware, World Ledger,
TravCom, Trams, etc.)
History Data that is extracted from the Back Office system.
iBank A web-based management reporting service designed to

address the needs of the travel agency or corporation seeking
to better manage travel expenditures and increase productivity.
Interface The viewing area of an input screen in a website or program.
Links Each internet page has highlighted words that will take you to
other pages of an internet site. These words “link” the web site
and its pages together.
Login Page The “front” page of the website where the username and
password are entered to gain access to the website.
Login Session A period of activity starting when a user logs into the website
and ending after the 20 minute “timout” or after a user logs out
of the website or closes the browser.
Logo An image that represents your company or your users company

for “branding” your website and reports.
Logo Area The location of the company logo on the website or the reports

Glossary of Terms
Item Description
themselves.
Loss Codes Codes that explain why money was lost because of how a
reservation was booked.
Microsoft Excel – XLS A spreadsheet program where data can be manipulated –

Format needs cleanup before broadcasting iBank 4 reports to clients.
Navigation Pane The area on the iBank website that contains the seven
reporting options: overview, pre-defined “canned” reports,
saved reports, user-defined reporting, broadcast output,
services, and favorites.
Output The ability for a program to produce feedback such as the

iBank reports.
Page Break Report layout can be spread out by using page breaks at
certain break levels.
Page Breaks Where would you like the report pages to separate? Do you
want a different account on each page or do you want a
different department on each page?
Password Login password.
Parent Account A way of grouping data so that several accounts can be

subtotaled as if they were one account.
PNR Passenger Name Record = a travel reservation.
Post-Ticketed Reservations that have had tickets generated and invoices

generated.
Pre-Defined Report Also called “canned” reports, these reports have a

predetermined look although specific search criteria can be
entered.
Pre-Ticketed Reservations without printed or invoiced tickets.
Preview Preview data is data that is extracted from the GDS, CRS or
Mid-Office system.
Primary Administrator The agency or company contact who will handle data extraction
and user set-up for all accounts.
Radio Button A functional set of option buttons on the iBank 4 screens that

Glossary of Terms
Item Description
you select with your mouse or de-select with your mouse. You
can also select or de-select using your keyboard arrows and
space bar.
Reason Codes Codes when compliance to travel policy has not occurred.
Roll-Over Hyperlink Provides access to important functions or options. The options

are: administration, partners, links, site map, help, and log out.
Saved Report A “canned” report with certain parameters defined and saved.
Savings Codes Codes that explain how savings came about with the
reservation.
Screen Refresh The re-loading of a webpage (F5 key on the keyboard).
Section Label Represent different phases of the expense management

process.
Style Groups The ability to create a custom look and functionality to the iBank
website and associate with a user id. It also gives the user the
ability to select a previously created style group for
modification.
Sorts Apollo term used to label corporate information in a PNR.
SQL - Structured Query A computer language that allows you to filter your criteria to be
Language very specific for reporting purposes.
Subtotals Where you would like your data to break or group and total?
Do you need a subtotal at every break level? Or just grand
totals.
System Requirements The minimum level of available system resources to run the
Cornerstone software.
Timeout A period of inactivity after which re-login is required.
UDID User-Defined ID – created in your GDS and/or back-office

system. Each agency defines their own.
Update A software package that typically includes enhancements and

bug fixes.
Upload vs. Download Upload means data is being sent by you to another location.
Download means data is being received by you from another

Glossary of Terms
Item Description
location.
User An administrator created account that has specific data access

permissions within the iBank website.
User Defined Pick A way of grouping reporting criteria so that multiple accounts
may be selected and subtotaled based on account, break,
airline, etc. (See chapter 3).
User Defined Report An ad-hoc report that allows the creator to select the fields,
sort, and break criteria.
Username Login name
Zip File A method of file compression used with the iBank parsers or
data cleanser that is subsequently transferred to the iBank
server for processing.

Index
Fare Savings, 67
Favorites, 25, 52, 63, 70, 95
A FF Field, 95
activity management, 47, 48 Field Name, 65, 66, 67, 68
Administration, 7, 13, 15, 22, 25, 28, 31, 37, 43, 49, filter, 62, 65, 75, 95, 97
50, 70, 72, 77, 84, 86, 94 Footer Area, 22, 29, 95
administrator, 10, 11, 34, 94 front, 15, 40
Adobe Acrobat, 51, 94
Advanced Criteria, 65, 66, 67, 68, 69
Air Activity, 63
G
algorithm, 9 Global Distribution System, 7
Algorithm, 94
Arrivals, 63
H
B Help, 28, 29
Back Office, 9
back-office, 7, 15, 95, 97 I
Batch, 77, 94 iBank, 1, 6, 7, 9, 10, 11, 13, 15, 22, 23, 24, 25, 26, 28,
Break, 15, 16, 17, 19, 21, 25, 59, 67, 76 29, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 60, 62,
Broadcast Batch Reporting, 7, 13, 15, 22, 31, 37, 43, 63, 65, 66, 72, 75, 76, 77, 82, 86, 88, 89, 90, 93,
49, 70, 72, 77, 84, 86 94, 95, 96, 97, 98
Infotriever, 28, 70
C Interface, 95
Internet Explorer, 9, 10
Change Management, 5, 7, 13, 15, 22, 31, 37, 43, 49, iUpdate Newsletter, 11, 92
70, 72, 77, 84, 86
Class of Service, 73
consolidate, 48 J
Contact Us, 29 Jet Alerts, 28
Content-Display Area, 22, 94
Context Menu Bar, 22, 25, 94
Cost-Containment Process, 11 L
Links, 5, 7, 13, 15, 22, 25, 31, 37, 43, 49, 70, 72, 77,
D 84, 86, 95
Login Page, 23, 95
data source, 15, 94 Logo Area, 22, 24, 95
Data Source, 50, 94
Date Range, 58, 76
Departures, 63 M
Download, 97
drop down list, 33, 37, 72, 76 mid, 15, 40
E N
end user, 40 Navigation Pane, 5, 7, 13, 15, 22, 25, 26, 31, 37, 43,
Excel, 51, 96 49, 52, 70, 72, 77, 84, 86, 96
Negotiated Savings, 63
Netscape Navigator, 10
F New features, 6
FAQ, 89, 90

Site Map, 28, 29

O Sorts, 15, 75, 95, 97
Operator, 65, 66, 67, 68 spend analysis, 45
Output, 11, 25, 50, 70, 76, 96 spend management, 47
SQL, 7, 13, 15, 22, 31, 37, 43, 49, 70, 72, 77, 84, 86
Structured Query Language, 5, 70, 97
P supplier management, 46
Page Break, 40, 96
Partners, 28 T
password, 23, 37, 96
PNR, 15, 40, 73, 75, 76, 96, 97 Tab Sheet Labels, 22, 25
policy / risk management, 46 Terms of Use, 29
Post-Ticketed, 96 Top City Pair, 63
Preview, 50, 62, 93, 96 Top Exception Travelers, 63
Privacy Statement, 29 training, 13, 86, 88
Process/Cycle, 44 Transaction Analysis by Credit Card, 63
productivity, 7, 48, 95 Travel Accounting Data, 7, 9, 50, 59, 62, 93
Traveler Detail – Full, 69
R
U
radio button, 10
Reason Code, 67, 68 UDID, 15, 40, 62, 75, 95, 97
reconciliation analysis, 47 Upload, 97
Reservation Data, 7, 9, 28, 50 User Defined, 21, 25, 70, 72, 86, 98
Roll-over Hyperlink, 22, 25, 28 User Defined Picks, 21
Roll-over Hyperlink Area, 22, 28 username, 13, 23, 37
S V
Section, 22, 25, 26, 28, 29, 43, 44, 52, 63, 66, 70, 72, Validating Carrier, 67
97 Value, 65, 66, 68
Services, 25, 70

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Get Going With iBank 4©

For Site Users

Essentials for getting started with iBank 4

Figure Finder ................................................................................................................... 3

Hyperlink to Manual Content ......................................................................................... 5

Icon Usage ....................................................................................................................... 6

Getting Started ................................................................................................................ 7

Chapter 1: Introduction ................................................................................................ 13

Chapter 2: Grouping Data for Reporting..................................................................... 15

Chapter 3: Navigating the Interface............................................................................. 22

Chapter 4: Administration ............................................................................................ 31

Chapter 5: Creating Style Groups and Users ............................................................. 37

Chapter 6: Spend Management ................................................................................... 43

Chapter 7: Reporting .................................................................................................... 49

Chapter 8: Navigation Pane Options and Functions ................................................. 70

Chapter 9: User Defined Reporting ............................................................................. 72

Chapter 10: Broadcast Batch Reporting..................................................................... 77

Chapter 11: Change Management .............................................................................. 84

Chapter 12: Training Opportunities and Technical Support.................................... 86

Appendix of iBank Reports .......................................................................................... 93

Get Going with iBank 4, 2004

Get Going with iBank 4, 2004

Figure 42 Broadcast Schedule............................................................................80

Get Going with iBank 4, 2004

Hyperlink to Manual Content

Hyperlink to Manual Contents

Chapter 2: Grouping Data for Reporting

Chapter 3: Navigating the Interface

Chapter 4: Configuring Users and Style Groups

Chapter 5: Limiting Access and Administrating Accounts

Chapter 6: Spend Management

Chapter 8: Navigation Pane Options and Functions

Chapter 9: User Defined Reporting

Chapter 10: Broadcasting Batch Reporting

Chapter 11: Change Management

Chapter 12: Training and Technical Support

Get Going with iBank 4, 2004

The icon is found at the beginning of each chapter or introductory

This icon represents a main area in the iBank 4 website.

Important information from the user is required. This icon is usually

Think of it as “Merging” into the full functionality of your program.

iBank 4 is a new version of the iBank web-based reporting

Get Going with iBank 4, 2004

4 Chapter 11 iBank 4 consists of the following modules:

4 Chapter 12 Reservation Data (formerly called “Preview” in iBank 3.0) -

Benefits of Reservation Data Reporting

Get Going with iBank 4, 2004

 Saves money by eliminating the need to produce paper

 Provides up-to-the-minute snapshot of travel expenditures

 Saves time tracking e-tickets, refunds, and service fee

 Monitors corporate travel policy and exceptions or fare

 Empowers the user to track travelers for security and risk

Travel Accounting Data (formerly called “History” in iBank 3.0) -

Benefits of Travel Accounting Data Reporting

 Saves money by eliminating the need to produce paper

 Proactive approach to travel management by providing up-

 More effective means to monitor corporate travel policy and

Broadcast Batch Reporting - This module allows you to deliver

Benefits of the Broadcast Batch Reporting

 Eliminates the process of producing and delivering paper

Get Going with iBank 4, 2004

 Eliminates the cost of printing management reports

Saves money by eliminating the need to produce paper

Provides up-to-the-minute snapshot of travel expenditures

Saves time tracking e-tickets, refunds, and service fee

Monitors corporate travel policy and exceptions or fare

Empowers the user to track travelers for security and risk

Saves money by eliminating the need to produce paper

Proactive approach to travel management by providing up-

More effective means to monitor corporate travel policy and

Eliminates the process of producing and delivering paper

Eliminates the cost of printing management reports

Provides access to timely reporting at your client’s desktop