S# Focus Areas

1 Workorder

2 Estimation

Requirements
3
Management

Project Planning -
4 Milestones &
Deliverables

Validation / Quality
5
Plan
6 Risk Management

Document
7
Management

Configuration
8
Management

Package
Configuration
9
Specification
(PCS)

10 Incident Management
11 Design

12 Coding Phase

Inspection and
13
Reviews
14 Testing

15 Deployment
16 Defect Management

17

Project Management
17
Process
18 Process compliance

19 Metrics

Project specific
20
Issues

21 Training
22 Project Closure

Customer
23
Complaints

Improvement
24
initiatives
 Activities

Is the correct WO template used?

Is WO/WP signed by customer and Satyam?
Is the scope defined and incase of deviations is there a CR for deviations?
Is the review and approval in WO RACI consistent with review and approval schema defined in the quality
plan/validation plan?
Are the risks identified in the WO logged into RMP and tracked?
Are the deliverables mentioned in WO mapped to the delivarables in project plan?

Are estimates revisited at phase-end/ milestones and updated?Are Historical data / scientific methods of
estimation used for arriving at project estimates (for eg: Function Point, Use Case Point, Domain/Project specific
Templates, etc.)?
Are the revised Estimates signed-off by the Customer ?

Are the following Requirements Phase deliverables current?

-External Service Requirements
-Service Model
-Service Requirements
-Service Development
-System Requirements (SR)
Is there an approved System Requirement Document?
Does the SR address the Backup and Restoration?
Are the requirements reviewed? Is the URD available and comprehensive ?
Are the project requirements signed off by the customer (SRS ) ?
Are requirement changes managed? Is the defined change management followed?
Are all change requests signed of by the customer?
Is a Change Request Log maintained?

Are project milestones & deliverables clearly identified under work order?
Is the Project Plan (SPP / SMP ) reviewed and approved ?
Is the Project Plan (SPP / SMP) updated at regular intervals to reflect the current status of the Project?
Is VP/QP in sync with the SPP/SMP where the role identifications are mapped?
Does each team member know the roles /responsibility?
Is the WBS clearly defined to include all the milestones/deliverables?
Did the project missed any milestone/deliverable?

Is there an approved Quality (or) Validation Plan(QP/VP) or Support Quality Plan(SQP)?

Is the Document Management addressed by the Plan?
Is the Configuration Management addressed by the Plan?
Is the Change Control addressed by the Plan?
Is the Incident Management addressed by the Plan?
Are the Training Records addressed by the Plan?
Does the plan address the General Approach to be taken in the Project?
Is there a strategy to validate the system?
Is there an approved validation report?
Does the Plan elabore on the following:
- Roles & Responsibilities
- Training Required for team members
Does the Plan elaborate on Monitoring and Control of Quality with details of quality review meetings , metrics ,
planned audits and suplier quality control
Are all the risks applicable for this project identified ?
Does the critical risks have mitigation plan, target date and responsibility defined?
Is the risk management plan reviewed by the project team at every milestone?
Are the critical risks discussed during Project Reviews ?

Are the following crossphase deliverables current:

1.Document Index (DI)
2.Document Management Plan (DMP)
Are all the documents following the structure mentioned in Document Management Plan(eDM Tool)?
Is there a specific location for the Master document?
Is there a single definitive version of each document(master document) available?
Are supplier documents clearly identified?
Are the documents stored in secured and controlled location?
Is the Document Identifier documented in the document index?
Does the document management plan specify a logical process for defining a document identifier for each
document?
Is the document identifier constant through all its versions?
Is the access to the documents as per the DMP?
Has the record retention period determined for the documents?

Are the following crossphase deliverables current:

1.Configuration Baseline
2.Configuration Management Plan (CMP)
3.Master Configuration Item List (MCIL)
Are all the configurable items identified and managed ?
Are the records of CSP maintained?
Are all the CSPs controlled (checked into VSS/PVCS)?
Are project documents (plans / CSPs / SCIs) and their drafts are version numbered?
Are project documents (plans / CSPs / SCIs) are checked into VSS after approval?
Is a hard copy maintained for all documents with signatures?
Are issue of documents tracked and kept up to date?
Are Version History Tables maintained for all documents?
Is the role of configuration manager identified?
Are local processes and procedures identified for the support of the control activities of the configuration
management (backup / updates, etc)?
Are securities and access defined and maintained to ensure protection of the integrity of the CIs?
Is a Configuration Status Accounting done periodically?
Are the identified configuration tools used properly for control? (access, storage, etc)?

Is the appoach to be followed for for Package Configuration mentioned in the Validation/Quality Plan?
Is A Package Configuration Specification available for the system?
Is the PCS up to date till the lifetime of the project?
Is the PCS under Configuration Control/Change Management?

Are the following crossphase deliverables current:

1.Incident Log
2.Incident Management Plan (IMP)
3.Incident Record (IR)
Are the incidents analysed for the business impact, severity, compliance impact?
Are the incident resolutions recorded?
Is the IMP prepared and approved during the planning phases of the project?

Is there an approved design specification (inclusive of Hardware if required) for the computer system?
For Bespoke development, are there approved unit specifications?
Is there an approved Design Review Report?
Are Security and Data Management considered in the Design Specification?

Is a plan in place for Source Code Development?

Does the Source Code Plan identify risks , dependencies and critical components?
Does the Source Code Plan identify Programming Standards , Methods and Tools ( Language specific
Standards, Software Language, Development environment, use of source code management system, planned
use of purchased software )
Does the Source Code Plan identify the scope of review (sampling/100% ) and the level of detail required for
review(detailed code reading , walk through ,etc)
Does the Source Code Plan identify sequence of construction activities ( Bottom Up , Top Down or Thread
Based)
Is the development environment equipped to address concurrent process if multiple developers work on a
common pool of source code
Do the developers understand the following :
- Coding language and
development environment
- Applicable Programming Std.
- System Design and Requirements
Has the validity of any key technical design feature like Data base Connectivity been confirmed before writing
source code
Are Programming Standards available?
Does the Programming Standard address the following :
- Scope
- Naming Conventions
- Use of Comments
- Formatting
- Graphic User Interfaces
- Security
- Data Handling
- Use of Resource
- Error Handling
- Debugging
Is the peer review (source code review by a person other than the developer) done for the code?

Is the source Code review Report available?

Is the Source Code Review Report under Configuration Control?

Is the author/reviewer/approver trained in the respective procedures?

Are Inspection and Reviews done as per the plan (Code / Work Products Reviews) ?
Are the inspection / review reports updated/maintained properly? (flag off projects where review reports are
blank)
Is peer review conducted and documented?
Are the action items identified in the inspection/review report tracked to closure?
Are the inspections / reviews done by experts, where applicable?
Are the defects found during review and inspection consolidated in the Defect Consolidation. Log
Is there a approved Test plan prepared and available ?
Are the required test phases defined in project plan and scheduled?
Are factors affecting Testing approach part of the validation / test plan?
Does the Test Plan clearly detail the Levels of testing performed?
Is System Access Plan being followed?
Is Service Acceptance Plan being followed and Service Acceptance Report being generated?
Is Test Service Readiness Plan being followed and Service Readiness Report being generated?
Is Technical Installation Plan (TIP) being followed anad Technical Installation Report (TIR) being generated, if any
installations required for the system?
Are the Test Cases developed, reviewed and approved prior to start of Testing?
Are the Test Reports updated / maintained properly ? Are the Test Results approved after testing completion?

Is there proper Tracking of failed test cases for their logical closure ?
Is there a Tracebility Matrix developed by mapping all the User / System Requirements to Test Cases?

Is there an approved plan in place for Data Migration

Does the Plan address the following :
- Data Migration Strategy
- Overview of Technical Architecture
- Responsibilities
- Tasks
- Risks
- Prerequisites , Dependencies &
Constraints
- Stated Deliverables
Are system requirements laid down for Data Migration?
Does the SR address Security Isues , if any?
Does the SR address the Source Data , the Target Data and their relationship?
Is the Design Specification for Data Migration available?
Does the DS identify the Design Components, describe them and lay down their interaction and how they would
achieve the results?
Does the DS components cover Data Extractions, Transport, Conversion, Cleansing, Consolidation, Loading,
Verification and Process Logging?
For each Design Component , is there a complete specification?
Are Verification points and Data Manipulation points identified in the DS?
Does the DS specify whether the processes are manual or automatic and for manual , does it specify the
procedure to be followed?
Does the DS describe the Data Model with structure and content of source and target data?
Does the DS address all the SR elements?
Does the DS address the relationship between the data elements in the source data and Target Data?
Is a Test Plan available and does it identify all the Process Steps where verification is required?
Are Unit/System Test Cases available?
Are Test Results along with evidences of Test execution available?
Does the Test Result address the outcome of the Test?
Is there an approved Data Migration Report?
Does the Data Migration Report address the following :
- Deviations from Plan
- Process Logs and other evidence
- Incident Summary
- Statement of Acceptance or Rejection
Is there an approved Deloyment Plan in place.
Are requirements of Quality/Validation Plan / BR / SR / DS , relevant to deployment addressed in the deployment
plan?
Does the deployment plan elaborate on considerations(as applicable) :
- Time Zones
- Currency
- Language
- Location
- Scale
- Uniformity of functionality being deployed
Does the Deployment Plan address the following :
- Roles/Responsibilities
- Risks
- Approach
- Assumptions,Exclusions and
Limitations
- Dependencies
- Exit Criteria
- Monitoring and Control
Is there an approved Deloyment Report available
Does the Report elaborate on the Results of the activities described in Plan along with deviations ( with reasons)
from Plan , if any
Does the Report elaborate on the Risk Mitigation for the risks identified in the Plan along with outstanding risks
and ongoing mitigation plan.
Does the Report include a Concluding statement stating the completion of all deployment activities along with
conclusion ( success , suitability ,etc)

Are the defect data logged? (Tool / Inspection Reports )

Are the defects data analysed for defect prevention?
Are all the identified defects closed before delivery?
Defects reported by the customer are tracked using Defect Tracking Forms
Summary of defects is logged into Defect Consolidation Log
Feedback meeting is held before the start of each phase / task
Causal Analysis meetings are held as planned
Are the defects discussed during project review meetings and action items identified?
Do we have data with respect to no. of reviews happened with GSK?

Is the Project Kick-off meeting conducted, Minutes available and all Business Risks identified ?
Is the BCP plan developed and approved (where applicable)?
Are the project deliverables reviewed and approved before delivery ? Any Delivery Checklist Used ?
Is there formal Customer sign-off for the project deliverables (milestones / project end) ?
Is the Project progress updated and status reported periodically to the Customer / Satyam Management ?
Are there any issues recorded / reported in the latest Project Status report which is shared regularly with
Customer ?
Is the Project Introspection / Retrospection meeting conducted, as applicable, minutes of the meeting available?

Is the Project Escalation path defined and documented ?

Is the project complying to the defined processes related to technical lifecycle and project management?
Are there any major process compliance issues?
Are the NCs issued during IQA/External Audit closed effectively?
Are Periodic Compliance Review done at least once every 3 years from initial deployment or results of the most
recent Compliance Review
Is the first line Document Set to be subjected to Compliance audit identified?
Have the feedback been taken for the following :
- How the system is curently being used vis a vis the Business Use Procedures
- Changes that have occurred after Deployment / last audit
- Current Regulatory Requirements
Is an approved Periodic Compliance Review Report available?
Does the Report address the following :
- Introduction containing Date of Review , name of reviewer and system reviewed
- System Use indicating whether the system is still in use
- Change Control containing history of changes
- System versus Current Regulatory expectations
- Resoluition of Observations
Has the Report been circulated to the authorities concerned?
Has the Response concerning the observations and Corrective Actions collected by the Reviewer?
Are the action items identified in the previous PPM report tracked to closure?

Is the Correct Data relating to Project Metrics captured (Schedule, Effort, Defects, Risk Rating, and Others) and
updated periodically ?
Is any one of the Project metrics - Schedule / Effort / Risk Rating / etc is RED ? (Metric performance is red when
the actual is below the specified norms as stated in metrics plan section of the project plan)
Are Corrective / preventive actions are taken based on metrics analysis
Are the metrics reproted regularly to customer and equip updated
Is Risk management plan is re-visited based on metrics analysis
Does the team understand VOP?
Does the team understand VOC?
Does the team understand VOS?
Does the team understand VOP/VOC/VOS Concept/Performance?
Does the team aware current status on VOP/VOS/VOC?

Is the project facing any issues (eg: project metrics like effort/schedule variances; resources, Software Licenses,
Hardware procurement, SSU Support, customer commitments, collaboration, etc) which is preventing it from
meeting the deliverables?
No extra licenses under any of the machines?
As per the work order, all the licenses are placed at desktops?

Is there a training plan present in project plan?

Is the training plan under SPP/SMP in accordance with VP/QP?
Is Training plan being followed?
Are Training Records being maintained ?
Is the mandatory elearning completed by the team?
Are the training records maintained in Dashboard format?
Are the soft copies of training records maintained under GSK folder?
Are the CVs available?
Does the Project manager/FLCL go through the Generic Control Document?
Does the team understand Generic control document?

Is an approved Decommissioning Plan available?

Does the activities carried out to execute the steps in the Decommissioning Plan, recorded using a
Decommissioning checklist?
Does the Decommisioning Plan address the following :
- Scope and Objectives
- Risks
- Roles and Responsibilities
- Tools and Techniques
- Decommissioning Tasks and Activities
- Verification
- Handover
- Restoration
- Acceptance Criteria
Is an approved Decommissioning Report available?
Does the Decommisioning Plan address the following :
- Scope and Objectives
- Risks
- Decommissioning Tasks and Activities
- Transition
- Conclusion
Project Retrospective Report(Best practices and lessons learnt)
Minutes of Project Retrospective Meeting
Back up of Project drive
Checklist for Project Closure
Has the VOC triggered for the project?

Updation of customer complaints

Proper closure of complaints
Records of complaints and follow up action

Does the team understand BDP/BDR?

Does the team understand BDP Pipeline figures?
Does the team understand current initiatives under BDP?
Do you understand CCP initiative?
Does the team aware of current initiatives under CCP?
Does the team understand the status of CCP iniatives in the engagement?
Does the team understand Delivery excellence initiatives?
Does the team understand Domain initiatives?
Does the team aware of ITCP?
Does the team aware of Pandemic Planning?
 (Yes/No/NA))
<Project Name>

Yes No NA
S# Focus Areas

1 Workorder

2 Estimation

3 Service Agreement

Requirements
4
Management

Project Planning -
5 Milestones &
Deliverables
 Support Quality Plan
6
(SQP)

7 Risk Management

10 Document Management

Configuration
11
Management
13 Change Management

Incident
14
Management(IR)

Incident Management
15
Service

Problem Management
16
Service

17 Service Requests

Operational
18
Management Service
19 Coding Phase

20 Inspection and Reviews

21 Testing
20 Defect Management

Project Management
21
Process

22 Process compliance
23 Metrics

Production Support
24
Projects

25 Project specific Issues

26 Training

27 Project Closure
28 Customer Complaints

29 Improvement initiatives

30 Knowledge Documentation
 Activities

Is the correct WO template used?

Is WO/WP signed by customer and Satyam?
Is the scope defined and incase of deviations is there a CR for deviations?
Is the review and approval in WO RACI consistent with review and approval schema defined in the quality
plan/validation plan?
Are the risks identified in the WO logged into RMP and tracked?
Are the deliverables mentioned in WO mapped to the delivarables in project plan?

Are estimates revisited at phase-end/ milestones and updated?Are Historical data / scientific methods of
estimation used for arriving at project estimates (for eg: Function Point, Use Case Point, Domain/Project
specific Templates, etc.)?
Are the revised Estimates signed-off by the Customer ?

Is there an approved Service Level Agreement(SLA) available between the user organisation and service
organisation for the service to be provided?
Are the following addressed in the SLA :
- Scope
- Service Description
- Service Items
- Measurement of Service Items
- Reporting
- Service Review
- Escalation
- Contact Points

Are the following Requirements Phase deliverables current?

-External Service Requirements
-Service Model
-Service Requirements
-Service Development
-System Requirements (SR)
Is there an approved System Requirement Document?
Does the SR address the Backup and Restoration?
Are the requirements reviewed? Is the URD available and comprehensive ?
Are the project requirements signed off by the customer (SRS ) ?
Are requirement changes managed? Is the defined change management followed?
Are all change requests signed of by the customer?
Is a Change Request Log maintained?

Are project milestones & deliverables clearly identified?

Is the Project Plan (SPP / SMP / SQP) reviewed and approved ? Is the Project Plan (SPP / SMP) updated
at regular intervals to reflect the current status of the Project?
Is SMP in sync with the SQP where the role identifications are mapped?
Does each team member know the roles /responsibility?

Is there an Support Quality Plan(SQP)?

Is the Document Management addressed by the Plan?
Is the Configuration Management addressed by the Plan?
Is the Change Control addressed by the Plan?
Is the Incident Management addressed by the Plan?
Are the Training Records addressed by the Plan?
Does the plan address the General Approach to be taken in the Project?
Is a Support Quality Plan available for closed projects / Support Projects?
Does the Support Quality Plan address the Support approach with details of use of Tools / techniques ,
documented procedures and channels of communication.
Does the Support Quality Plan elaborate on Support Activities and deliverables with details of
Housekeeping, Back Up & Recovery , approach to be taken for General Support Requests ,
Enhancements , Package Upgrades & Data Lifecycle Mgt.
Does the Plan elabore on the following:
- Roles & Rersponsibilities
- Training Required for team members
Does the Plan elaborate on Monitoring and Control of Quality with details of quality review meetings ,
metrics , planned audits and supplier quality control

Are all the risks applicable for this project identified ?

Does the critical risks have mitigation plan, target date and responsibility defined?
Is the risk management plan reviewed by the project team at every milestone?
Are the critical risks discussed during Project Reviews ?

Are the following crossphase deliverables current:

1.Document Index (DI)
2.Document Management Plan (DMP)
Are all the documents following the structure mentioned in Document Management Plan(eDM Tool)?
Is there a specific location for the Master document?
Is there a single definitive version of each document(master document) available?
Are supplier documents clearly identified?
Are the documents stored in secured and controlled location?
Is the Document Identifier documented in the document index?
Does the document management plan specify a logical process for defining a document identifier for each
document?
Is the document identifier constant through all its versions?
Is the access to the documents as per the DMP?
Has the record retention period determined for the documents?

Are the following crossphase deliverables current:

1.Configuration Baseline
2.Configuration Management Plan (CMP)
3.Master Configuration Item List (MCIL)
Are all the configurable items identified and managed ?
Are the records of CSP maintained?
Are all the CSPs controlled (checked into VSS/PVCS)?
Are project documents (plans / CSPs / SCIs) and their drafts are version numbered?
Are project documents (plans / CSPs / SCIs) are checked into VSS after approval?
Is a hard copy maintained for all documents with signatures?
Are issue of documents tracked and kept up to date?
Are Version History Tables maintained for all documents?
Is the role of configuration manager identified?
Are local processes and procedures identified for the support of the control activities of the configuration
management (backup / updates, etc)?
Are securities and access defined and maintained to ensure protection of the integrity of the CIs?
Is a Configuration Status Accounting done periodically?
Are the identified configuration tools used properly for control? (access, storage, etc)?

Are the following crossphase deliverables current:

1.Change Control Form (CCF)
2.Change Control Log
3.Change Control Plan (CCP)
Are the change requests assessed as per the CCP?
Are the change requests closed after the changes have been made?
Are the CIs updated after closure of the change requests?
Is a CC Process Owner identified for the project?
Is a change administrator identified? / What is the CC administration process?
Are change authorities identified for each organisation and CIs?
Is a CCP defined for emergency process?
Are changes made without prior authorisation and testing documented accordingly?
Are the decommissioning activites being documented in the Change Control Form?

Are the following crossphase deliverables current:

1.Incident Log
2.Incident Management Plan (IMP)
3.Incident Record (IR)
Are the incidents analysed for the business impact, severity, compliance impact?
Are the incident resolutions recorded?

Is the IMP prepared and approved during the planning phases of the project?

Is the SLA met?

Are the RCA evident if SLA not met?
Are the RCA submitted to GSK?
Are the RCA agreed by GSK?

Is the SLA met?

Are the RCA evident if SLA not met?
Are the RCA submitted to GSK?
Are the RCA agreed by GSK?

Is the SLA met?

Are the RCA evident if SLA not met?
Are the RCA submitted to GSK?
Are the RCA agreed by GSK?

Is the SLA met?

Are the RCA evident if SLA not met?
Are the RCA submitted to GSK?
Are the RCA agreed by GSK?

Is a plan in place for Source Code Development?

Does the Source Code Plan identify risks , dependencies and critical components?
Does the Source Code Plan identify Programming Standards , Methods and Tools ( Language specific
Standards, Software Language, Development environment, use of source code management system,
planned use of purchased software )
Does the Source Code Plan identify the scope of review (sampling/100% ) and the level of detail required
for review(detailed code reading , walk through ,etc)
Does the Source Code Plan identify sequence of construction activities ( Bottom Up , Top Down or Thread
Based)
Is the development environment equipped to address concurrent process if multiple developers work on a
common pool of source code
Do the developers understand the following :
- Coding language and
development environment
- Applicable Programming Std.
- System Design and Requirements
Has the validity of any key technical design feature like Data base Connectivity been confirmed before
writing source code
Are Programming Standards available?
Does the Programming Standard address the following :
- Scope
- Naming Conventions
- Use of Comments
- Formatting
- Graphic User Interfaces
- Security
- Data Handling
- Use of Resource
- Error Handling
- Debugging
Is the peer review (source code review by a person other than the developer) done for the code?
Is the source Code review Report available?
Is the Source Code Review Report under Configuration Control?

Is the author/reviewer/approver trained in the respective procedures?

Are Inspection and Reviews done as per the plan (Code / Work Products Reviews) ?
Are the inspection / review reports updated/maintained properly? (flag off projects where review reports
are blank)
Is peer review conducted and documented?
Are the action items identified in the inspection/review report tracked to closure?
Are the inspections / reviews done by experts, where applicable?
Are the defects found during review and inspection consolidated in the Defect Consolidation. Log

Is there a approved Test plan prepared and available ?

Are the required test phases defined in project plan and scheduled?
Are factors affecting Testing approach part of the validation / test plan?
Does the Test Plan clearly detail the Levels of testing performed?
Is System Access Plan being followed?
Is Service Acceptance Plan being followed and Service Acceptance Report being generated?
Is Test Service Readiness Plan being followed and Service Readiness Report being generated?
Is Technical Installation Plan (TIP) being followed anad Technical Installation Report (TIR) being
generated, if any installations required for the system?
Are the Test Cases developed, reviewed and approved prior to start of Testing?
Are the Test Reports updated / maintained properly ? Are the Test Results approved after testing
completion?
Is there proper Tracking of failed test cases for their logical closure ?
Is there a Tracebility Matrix developed by mapping all the User / System Requirements to Test Cases?

Are the defect data logged? (Tool / Inspection Reports )

Are the defects data analysed for defect prevention?
Are all the identified defects closed before delivery?
Defects reported by the customer are tracked using Defect Tracking Forms
Summary of defects is logged into Defect Consolidation Log
Feedback meeting is held before the start of each phase / task
Causal Analysis meetings are held as planned
Are the defects discussed during project review meetings and action items identified?
Do we have data with respect to no. of reviews happened with GSK?

Is the Project Kick-off meeting conducted, Minutes available and all Business Risks identified ?
Is the BCP plan developed and approved (where applicable)?
Are the project deliverables reviewed and approved before delivery ? Any Delivery Checklist Used ?
Is there formal Customer sign-off for the project deliverables (milestones / project end) ?
Is the Project progress updated and status reported periodically to the Customer / Satyam Management ?

Are there any issues recorded / reported in the latest Project Status report which is shared regularly with
Customer ?
Is the Project Introspection / Retrospection meeting conducted, as applicable, minutes of the meeting
available?
Is the Project Escalation path defined and documented ?

Is the project complying to the defined processes related to technical lifecycle and project management?

Are there any major process compliance issues?

Are the NCs issued during IQA/External Audit closed effectively?
Are Periodic Compliance Review done at least once every 3 years from initial deployment or results of the
most recent Compliance Review
Is the first line Document Set to be subjected to Compliance audit identified?
Have the feedback been taken for the following :
- How the system is curently being used vis a vis the Business Use Procedures
- Changes that have occurred after Deployment / last audit
- Current Regulatory Requirements
Is an approved Periodic Compliance Review Report available?
Does the Report address the following :
- Introduction containing Date of Review , name of reviewer and system reviewed
- System Use indicating whether the system is still in use
- Change Control containing history of changes
- System versus Current Regulatory expectations
- Resoluition of Observations
Has the Report been circulated to the authorities concerned?
Has the Response concerning the observations and Corrective Actions collected by the Reviewer?
Are the action items identified in the previous PPM report tracked to closure?

Is the Correct Data relating to Project Metrics captured (Schedule, Effort, Defects, Risk Rating, and
Others) and updated periodically ?
Is any one of the Project metrics - Schedule / Effort / Risk Rating / etc is RED ? (Metric performance is red

when the actual is below the specified norms as stated in metrics plan section of the project plan)
Are Corrective / preventive actions are taken based on metrics analysis
Are the metrics reproted regularly to customer and equip updated
Is Risk management plan is re-visited based on metrics analysis
Does the team understand VOP?
Does the team understand VOC?
Does the team understand VOS?
Does the team understand VOP/VOC/VOS Concept/Performance?
Does the team aware current status on VOP/VOS/VOC?

Is the KT process defined for key supplier?

Is the KT process followed for team member transition?
Is the knowledge transfer from project to support staff achieved?
Is Exit Plan available?

Is the project facing any issues (eg: project metrics like effort/schedule variances; resources, Software
Licenses, Hardware procurement, SSU Support, customer commitments, collaboration, etc) which is
preventing it from meeting the deliverables? Bring o
No extra licenses under any of the machines?
As per the work order, all the licenses are placed at desktops?

Is there a training plan present in project plan?

Is the training plan under SPP/SMP in accordance with SQP?
Is Training plan being followed?
Are Training Records being maintained ?
Is the mandatory elearning completed by the team?
Are the training records maintained in Dashboard format?
Are the soft copies of training records maintained under GSK folder?
Are the CVs stored properly?
Does the Project manager/FLCL go through the Generic Control Document?
Does the team understand Generic control document?
Are the training records maintained in Dashboard format?
Does the Project manager/FLCL go through the Generic Control Document?
Does the team understand Generic control document?

Is an approved Decommissioning Plan available?

Does the activities carried out to execute the steps in the Decommissioning Plan, recorded using a
Decommissioning checklist?
Does the Decommisioning Plan address the following :
- Scope and Objectives
- Risks
- Roles and Responsibilities
- Tools and Techniques
- Decommissioning Tasks and Activities
- Verification
- Handover
- Restoration
- Acceptance Criteria
Is an approved Decommissioning Report available?
Does the Decommisioning Plan address the following :
- Scope and Objectives
- Risks
- Decommissioning Tasks and Activities
- Transition
- Conclusion
Project Retrospective Report(Best practices and lessons learnt)
Minutes of Project Retrospective Meeting
Back up of Project drive
Checklist for Project Closure
Has the VOC triggered ?

Updation of customer complaints

Proper closure of complaints
Records of complaints and follow up action

Does the team understand BDP/BDR?

Does the team understand BDP Pipeline figures?
Does the team understand current initiatives under BDP?
Do you understand CCP initiative?
Does the team aware of current initiatives under CCP?
Does the team understand the status of CCP iniatives in the engagement?
Does the team understand Delivery excellence initiatives?
Does the team understand Domain initiatives?
Does the team aware of ITCP?
Does the team aware of Pandemic Planning?

How do we retain the knowledge documentation?

Is there a Knowledge Repository?
Is there a Known Error Database?
Are AUDs up-to-date?
 (Yes/No/NA))
PCIT

Yes

Yes

Yes

Yes
Yes
Yes

Yes
Yes
Yes
Yes

Yes

Yes
Yes
Yes This is common plan
for all the
applications under
PCIT

NA Agreement with GSK

NA
NA
NA

NA
NA
NA

NA
NA
NA
NA
Yes
Yes

No
Yes
Yes

Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes

Yes

Yes
Yes
Yes
S# Focus Areas
1 Software License tracking>>On eQUIP
2 Invoicing & Billing uptodate
3 Account level metrics, monthly factory level measures
4 Starter process - Mud id creation...
5 Closing process - Mud id closure..
6 Mandatory eLearning training
7 Project specific - training needs/records(CV, Needs, training)
8 Network Bandwidth usage ( Browsing sites other than business use)
9 BG/CC check records-summary(Equip should suffice)
Incident reporting-How are you handling performance related issues,
10
misconduct, hacking....
11 Physical security
12 Logical security
13 IT security( Antivirus signature updates,firewall configurations etc)
14 Generic offshore controls
15 Projects without signed workpackage(exception)
16 Evidences of Induction Training
17 Findings from the last OSC audits+Implementation of CAPA
 Remarks

< check with Sagarika>

S# eQUIP
1 Are BG checks Green/RED for any team member?
2 Are CC checks Green/RED for any team member?
3 All team member CV uploaded?
4 Are S/w Licences as per WP?
5 Is Signed WP uploaded?
6 Is Customer Value [PO] uploaded?
7 Are Associate Names and their status eevcident from the eQUIP?
8 Are details about Closed Projects evident from eQUIP?
9 Is Project Closure Report present?
10 Are details about Associates Released for closed projects evident?
Remarks