STAFF PROFILES

ICT Manager
Accountable to: ARVP

Profile

The appointed ICT Manager will be responsible for all aspects of the provision of ICT services as
defined in AMU documents like the AMU ICT Service Catalog to the AMU community, with respect to
their operational availability, their development and implementation. His/her responsibilities include

• Management and planning of the development of the ICT Services and ICT team at AMU
• Maintaining and contributing vision about ICT development, technology and cost-
effectiveness to AMU management
• Working with management to develop and adhere to a sustainable ICT Policy for AMU
• Providing clear and structured information about ICT Services to the AMU ICT user
community
• Carrying end responsibility for the operational availability and performance of AMU ICT
services
• Staff management of the ICT team
• Arranging the enabling infrastructure for the team (rooms, workstations, tools, trainings)
• Steering and directing the individuals of the team in their respective responsibilities

Candidates must have a MSc degree or higher in Computer Science, Electrical/Computer

Engineering, or other relevant field.
Candidates must have an extensive background in and affinity with ICT, have good communication
skills and people management skills.

Experience requested

• Practical experience in the implementation of ICT networks and services

• Extensive conceptual knowledge about ICT services like those in the AMU Service Catalog
• Knowledge and experience in work organization, people management, performance
appraisal
• Track record of having been a stimulator and driver in previous functions
• Good command of English language
• A total of 4 years experience in most of the above

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ICT Consultant / Information Technologist
Accountable to: ICT Manager

Profile

The appointed ICT Consultant / Information Technologist is responsible for the support of the ICT
Manager in terms of ICT technology, policy, organization, and implementation. In addition he/she
will assist the ICT manager in his duties, and deputize for him when required. His/her responsibilities
include

• Performs preparatory studies about ICT technology, ICT organization and practice, as
required to support the ICT Manager
• Works out the detailed proposals that the ICT Manager must bring up towards management
• Works out the planning of ICT implementations, and maintains the overview of deadlines
• Verifies any proposed new implementation against the ICT Policy, and advises in conflicting
cases about the best way forward
• Builds and maintains relationships with comparable university IT departments in and outside
Ethiopia, in order to have AMU benefit from their experience
• Verifies the agreed quality criteria for the effectiveness and performance of ICT services,
alerts when quality levels are not attained, and proposes measures to re-attain them
• Manages the ICT documentation and sees to it that all actors keep it up to date

Candidates must have a BSc degree in Computer Science or related field.

Candidates must have an extensive background in and affinity with ICT, and have good
communication skills.

Experience requested

• Practical experience in the implementation of ICT networks and/or services

• Thorough understanding of the ICT current technology and software
• Extensive conceptual knowledge about ICT services like those in the AMU Service Catalog
• Knowledge and experience in work organization and quality management
• Good command of English language
• A total of 4 years experience in several or all of the above

2
Network engineer
Accountable to: ICT Manager

Job profile

The appointed Network Engineer will be in charge of the implementation of all aspects of the AMU
LAN. This includes

• Designing the required additional cabling systems between/within buildings (copper and
fiber), to expand the network as desired,
• Adapting the AMU network design at times that is necessary, if needed with assistance by an
AMU partner company,
• Configuring and managing Cisco Catalyst Layer 2 and Layer 3 switches, following the existing
and defined network architecture,
• Configuring and managing Cisco firewall equipment (ASA, PIX) for Internet security,
• Configuring, managing and troubleshooting the AMU Internet connection, including
bandwidth management, browser and proxy configuration,
• Monitoring, troubleshooting, and optimization of the use of the network and the access to
its central services,
• Participate in network-related procurement issues,
• Maintaining up-to-date documentation about all of the above for other ICT staff at AMU.

Candidates must have a BSc degree in Information Science or Electrical/Computer Engineering, or

related fields. Candidates with Cisco CCNA certification or higher will have an advantage.

Experience requested

• Cabling system design and implementation

• Cisco Catalyst configuration, troubleshooting, management (preferably with Cisco Works),
• Internet connection management: firewall rules and configuration, bandwidth management,
browser and proxy characteristics and configuration
• Experience with network traffic analysis (eg Wireshark, MRTG, Cacti) and troubleshooting
network and service access problems
• A total of 3 years experience in the above

Experience with one or more of the following products will be an additional advantage:

• Documentation systems like Autocad and Visio

3
System engineer
Accountable to: ICT Manager

Profile

The appointed System Engineer will be in charge of the implementation of ICT services.
The responsibilities include

• ICT software product installation, configuration, and customization, amongst others on SUN
Solaris systems in the Data Centre, and on Windows 2003 servers there, and on Windows
client systems that access the central services over the network
• Implementing and maintaining system and software projects, like remote distribution of
software to workstations, data sharing, and automated virus signature updating on all LAN-
connected PCs
• Implementing and maintaining Intranet servers, and ensuring an appropriate web contents
management environment for the Administrators in charge of content,
• Implementing and maintaining other central and web-based services such as asset
management, incident management, special software as requested by faculties,
• Studying and implementing other system software and user software as required,
• Troubleshooting and solving the problems that may occur with the above systems,
• Maintaining up-to-date documentation about all of the above for other ICT staff at AMU.

Candidates must have a BSc degree in Information Science or related fields.

Candidates with Solaris or Microsoft certification will have an advantage.

Experience requested

• Implementation of ICT services on Solaris, eg proxy, email, DNS

• Implementation, configuration and administration of Windows 2003 Server / Active
Directory / File and data sharing,
• Implementation of Web services, Web sites and Web applications,
• Experience in troubleshooting and solving system problems,
• A total of 3 years experience in the above

Experience with one or more of the following products will be an additional advantage:

• Knowledge of Cisco Network products and networking

4
Network Administrator / Network Professional
Accountable to: ICT Manager

Job profile

The appointed Network Administrator / Network professional will be in charge of the

implementation and development of the AMU LAN. This includes

• Designing the required additional cabling systems between/within buildings (copper and
fiber), to expand the network as desired,
• Configuring and managing Cisco Catalyst Layer 2 and Layer 3 switches, following the existing
and defined network architecture – if possible and where necessary under directives and
guidance of the Network Engineer
• Assisting the Network Engineer in configuring and managing Cisco firewall equipment (ASA)
for Internet security,
• Configuring, managing and troubleshooting the AMU Internet connection, including
bandwidth management,
• Monitoring, troubleshooting, traffic analysis and optimization of the use of the network,
• Participate in network-related procurement issues,
• Maintaining up-to-date documentation about all of the above for other ICT staff at AMU.

Candidates must have a BSc degree in Information Science or Electrical/Computer Engineering, or

related fields. Candidates with Cisco CCNA certification or higher will have an advantage.

Experience requested

• Cabling system design and implementation

• Cisco Catalyst configuration, troubleshooting, management (preferably with Cisco Works),
• Internet connection management: firewall rules and configuration, bandwidth management,
browser and proxy characteristics and configuration
• Experience with network traffic analysis (eg Wireshark, MRTG, Cacti) and troubleshooting
network and service access problems
• A total of 3 years experience in the above

Experience with one or more of the following products will be an additional advantage:

• Documentation systems like Autocad and Visio

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System Administrator / Internet Service Professional 1
Accountable to: ICT Manager

Profile

The appointed System and network Administrator 1 will be in charge of the implementation of ICT
services.
The responsibilities include

• ICT software product installation, configuration, and customization, amongst others on SUN
Solaris systems in the Data Centre, and on Windows 2003 servers there, and on Windows
client systems that access the central services over the network
• Implementing and maintaining system and software projects, like remote distribution of
software to workstations, data sharing, and automated virus signature updating on all LAN-
connected PCs
• Implementing and maintaining Intranet servers and other central and web-based services,
• Implementing data backup facilities on central services
• Troubleshooting and solving the problems that may occur with the above systems,
• Maintaining up-to-date documentation about all of the above for other ICT staff at AMU.

Candidates must have a BSc degree in Information Science or related fields.

Candidates with Solaris or Microsoft certification will have an advantage.

Experience requested

• Implementation of ICT services on Solaris, eg proxy, email, DNS

• Implementation, configuration and administration of Windows 2003 Server / Active
Directory / File and data sharing,
• Implementation of Web services, Web sites and Web applications,
• Experience in troubleshooting and solving system problems,
• A total of 3 years experience in the above

Experience with one or more of the following products will be an additional advantage:

• Knowledge of Cisco Network products and networking

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System and Network Administrator / Internet Service Professional 2
Accountable to: ICT Manager

Job profile

The appointed System and Network Administrator 2 will be in charge of

• Support the System Engineer(s) and the Network Engineer) in administrative and
implementation-related tasks
• ICT software product configuration and administration, on Windows 2003 servers, mail
servers, and Windows client systems; including user definition and administration
• Performing periodic backup of data on servers and maintaining adequate administration of
these backups
• Maintaining Intranet servers, and assisting in Faculties’ web contents management
• Administering ICT Centre’s web content
• Administering ICT Centre’s web-based procedures such as asset management, incident
management
• Maintaining up-to-date documentation about all of the above for other ICT staff at AMU
• Handle other duties assigned by the Network Engineer or the System Engineer

He/she will also frequently perform routine tests to

• Monitor the availability of the network and services and resolve incidents by using
procedures
• Verify the proper behavior of ICT equipment

Candidates must have a BSc in Computer Science. Computer network knowledge will be essential.

Experience requested

• Strong background in Windows operating system, Windows 2003 server configuration

• Knowledge of email servers, Web servers
• Maintaining web content on Intranet or Internet servers
• A total of 3 years experience in the above

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Assistant System engineer / Software Development Professional
Accountable to: ICT Manager

Profile

The appointed Assistant System Engineer will assist in the implementation of ICT services.
The responsibilities include

• ICT software product configuration and customization, amongst others on SUN Solaris
systems in the Data Centre, and on Windows 2003 servers there, and on Windows client
systems that access the central services over the network
• Maintaining and administering system and software projects, like remote distribution of
software to workstations, data sharing, and automated virus signature updating on all LAN-
connected PCs
• Maintaining and administering central and web-based services such as asset management,
incident management, special software as requested by faculties,
• Studying and implementing other system software and user software as required,
• Troubleshooting and solving the problems that may occur with the above systems,
• Maintaining up-to-date documentation about all of the above for other ICT staff at AMU.

Candidates must have a BSc degree in Information Science or related fields.

Candidates with Solaris or Microsoft certification will have an advantage.

Experience requested

• Implementation, configuration and administration of Windows 2003 Server / Active

Directory / File and data sharing,
• Implementing, configuring troubleshooting client – server environments (eg software
distribution) with Windows XP
• A total of2 years experience in the above

Experience with one or more of the following products will be an additional advantage:

• Knowledge of Cisco Network products and networking

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Senior Maintenance Technician
Accountable to: ICT Manager

Job profile

The appointed Computer Maintenance Technician will be providing the following services:

• Assist and advises users in analyzing and troubleshooting hardware problems on their ICT
equipment
• Performing required hardware maintenance and repair on ICT equipment, notably PC’s,
Printers and Photocopiers
• Request and follow up maintenance spare parts per case; check and report imminent
shortage of parts timely
• Keep record of ICT assets and the hardware maintenance actions performed on them
• Ensures that the standards that AMU sets for the use of its computers are adhered to
• Give training as required

Candidates must have a diploma in Computer Science, Information Technology, Electronic

Engineering or related field.

Experience requested

• Experience in customer-oriented work

• Candidates must have thorough and proven experience and skills in maintenance and repair
of PCs, printers and photocopiers, and in Windows/XP and its common applications (Office,
Explorer, IE)

Experience with one or more of the following processes will be an additional advantage:

• Skills in Windows/XP system and software installation and configuration

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Network technician
Accountable to: ICT Manager

Job profile

The appointed Network Technician will be in charge of

• The implementation of the AMU LAN with regard to its physical installation (copper cabling,
fiber cabling, network and equipment racks, patch panel and switch installations, patching),
• Configuring Cisco Catalyst switches and other network equipment following documentation
and directives of the AMU Network Engineer,
• Physical equipment installation including racks and rack-mounted equipment, both in the
Data Centre and in other ICT locations on campus (LAN concentration points, racks),
• The overall electrical and mechanical maintenance of the Data Centre,
• The proper arrangement of all equipment in the Data Centre, the appropriate connectivity of
all equipment there, and the overall clean and professional appearance of the Data Centre
interior,
• Interaction with the ICT suppliers of AMU (including ETC) about quotes, orders and deliveries
• Interaction with ETC whenever there is an ETC service quality issue
• Maintaining up-to-date documentation about all of the above
• Handle other duties assigned by the Network Engineer

He/she will also frequently perform routine tests to

• verify the proper functioning of network and security equipment,
• solve network problems; if need be with the assistance of the Network Engineer.
and will be the contact point for network suppliers and carriers (ETC).

Candidates must have a college diploma in Electrical Engineering or related field.

Cisco basic certification will be of advantage.

Experience requested

• Technical installation of 100Base T and fiber networks, patch panels, racks, conduits,
network and other ICT equipment physical installation,
• Skills in delivering well-organized, well-kept, reliably implemented equipment racks and
cabling,
• Skills in documentation software like Visio and Autocad,
• A total of 3 years experience in the above.

Experience with one or more of the following processes will be an additional advantage:

• Hardware repair of PCs and other ICT equipment

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