project

on

operation strategy
of

wal mart

by
harshvardhan Kakrania
pgdm aima
july
2009-2011
Brief history of wal mart:

Walmart was founded in 1962, with the opening of the first

Walmart discount store in Rogers, Ark. The company
incorporated as Wal-Mart Stores, Inc., on Oct. 31, 1969. The
company's shares began trading on OTC markets in 1970
and were listed on the New York Stock Exchange two years
later.

The company grew to 276 stores in 11 states by the end of

the decade. In 1983, the company opened its first Sam’s
Club membership warehouse and in 1988 opened the first
supercenter -- now the company’s dominant format --
featuring a complete grocery in addition to general
merchandise. Walmart became an international company in
1991 when it opened its first Sam's Club near Mexico City.

10 operation strategy designs:

1. good and service.

2. quality management.
3. process and capability.
4. location selection
5. layout design
6. hr and job design
7. supply chain .
8. inventory
9. scheduling
10. maintainance.
Goods and service:

HR and job design :

We are built on a foundation of articulated values, one being

“Inclusion Makes us Stronger.” For our associates, we want
to be the Employer of Choice that ensures a sustainable
workforce, where appreciating and drawing on the strength
of diversity is embraced at all of our levels.

We are proud of the strides we are making to create

opportunities for all associates. We continue to implement
initiatives to attract and retain a diverse workforce, including
recruiting from colleges and universities with large
multicultural populations. We also provide associates with
on-the-job training, leadership seminars, and direct access
to job opportunities through our Career Preference System.

We are delighted to be seen as an employer of choice, as

evidenced by the receipt of more than 13 million job
applications online and from our network of more than 7,900
applicant kiosks in 2008.

We’re one of the fastest-growing employers in the world.

We’re also one of the most diverse. More than 850,000 of
our associates are female and make up 59 percent of our
U.S. workforce. 35 percent of our associates are minority:

• 249,000 African Americans

• 171,000 Hispanics
• 42,000 Asian Americans
• 6,000 Pacific Islander Americans
• 15,000 American Indian and Alaska Natives
• 430,000 associates 50 and over

Our goal is to help every one of our associates develop,

progress and prosper. When they do, we do.

Every day, our goal is to attract, hire, keep and develop the
best people. Every effort is made to provide a workplace
where all associates feel respected and valued.

Our commitment to diversity is clear

A measure of the diversity of our workforce can be found in
the federal government’s Employer Information EEO-1
report. The EEO-1 report provides statistics to the Equal
Employment Opportunity Commission (EEOC) on the
numbers of women and minorities employed in a company’s
workforce. It also gives a clear look at the employer’s
workforce by sex, race/ethnicity and job category.

Diversity Goals
We believe an inclusive workforce drives a sustainable
business. We also believe it is important for a diversity
program to be built around quantitative and qualitative
components, buy-in from senior leadership, and review of
diversity metrics and goals by the Board of Directors. Based
on these beliefs, the Diversity Goals program was
established in 2003.
Employment Practices
Our world-class employment practices ensure
nondiscriminatory treatment of all associates.
Leadership Engagement
Our executive commitment to diversity remains strong. Many
of our leaders serve as external board members for
diversity-related organizations.
Recruitment
Senior leaders are engaged in and committed to identifying
and hiring great talent. Our multi-touch approach includes
attending national conferences, regional summits, and local
chapter activities.

Supply chain:
From there — to here
Logistics — it’s how we get our products from the
manufacturer to our store shelves. It’s the heart of the
Walmart operation. We move millions of products to
customers each day of the year. And we’re using the latest
environmentally-sustainable practices in the process.

Distribution Centers
We have one of the largest private distribution operations in
the world. We have more than 40 Regional Distribution
Centers. Each one is over 1 million square feet in size. They
operate 24/7 to keep our fleet of tractors and trailers rolling.
Inside each DC, more than five miles of conveyor belts move
over 9,000 different lines of merchandise. Each DC supports
between 75 and 100 stores within a 250-mile radius.

And more distribution centers

There are also distribution centers for specific product
categories such as grocery, jewelry, pharmacy,
apparel/shoes, and for Sam’s Club. The DotCom Distribution
Centers, which support the Walmart.com online operation
and the Site to Store program, is the fastest growing
segment of our distribution network.