ICMS Introduction

Integrated Customer Management System (ICMS)

This introductory guide provides ICMS users with a brief overview of FTS2001 web-
based utilities. Also included here are detailed instructions on navigating through links
on the ICMS Log-in Page and the ICMS Homepage. If you would like to read further
about FTS2001 web-based utilities or schedule an ICMS training class, simply click the
“Customer Support” link on the ICMS Log-in Page.

Introduction

Sprint’s FTS2001 ICMS is an automated request system intended for use by government
agencies to price, request, and monitor the status of requested services from Sprint.

The Sprint FTS2001 web site (ICMS) provides the following utilities:

• Web Initiated Service Request (WISR)

• Report Repository

• Automated Pricing Quotation System (APQS)

• Sprint Interactive Desktop Reporter Download (SPIDR)

• Transition Migration Implementation Database (TMID)

• Ad Hoc Query

• Sprint InTouchsm

Overview

Web Initiated Service Request (WISR): Provides the Government access to submit on-line
Service Requests (SRs) to Sprint, and the capability to track the progress through the life
cycle for each SR. The system is comprised of various SR forms for various services,
and allows the Customer to submit an SR immediately, or file a request for further input
to submit an SR at a later date.

Automated Pricing Quotation System (APQS): Provides the Government access to on-line
pricing information. The system is comprised of various screens by service category
and/or feature, and allows for entry of key search parameters (NPA/NXX, contract year,
desired transmission speeds, etc.) to provide immediate pricing information. Agencies
can print and use this information for order and/or budget preparation.

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Report Repository: Provides government agencies access to predefined reports to satisfy

online reporting needs under the FTS2001 contract. The reports provided in this tool
include: Billing, Disputes, Performance, Service Order Tracking, and Trouble Reporting.

Transition Migration Implementation Database (TMID): Provides the Government

access to monitor and track voice and data services transitioning to, migrating to, or
implementing under the FTS2001 contract. An agency and department user location,
inventories, plans, and schedules can be queried.

Ad Hoc Reporting Tool: An online utility built to provide electronic access to data as well
as flexible Ad Hoc query capability upon the data. It will support all ad hoc queries of
COAD (Customer Operational and Administrative Data) including:

• Service Order Tracking Data

• Trouble Reporting Data
• Billing/Dispute Data
• Transition, Migration and Implementation Data
• Number Administrative Data
• Performance Data for Service Orders and
Trouble Reporting

Sprint In-Touchsm: Enables authorized FTS2001 government users to access Service

Management Center services through the Internet. Using Sprint InTouch enables users to
manage their troubles by opening, viewing, adding notes to, and requesting closure of
trouble and complaint tickets for their Sprint FTS2001 service.

SPIDR Download: Sprint’s Interactive Desktop Reporting Tool (SPIDR) is available for
download through the ICMS website. SPIDR is a desktop application that government
agencies use to read their monthly call detail records from CD-ROM.

Sprint FTS2001 Web Site Access

The Sprint FTS2001 web site requires Internet access and the use of an Internet browser.
The preferred browser to use with ICMS is Netscape 4.79. If you do not use Netscape
4.79 then the Ad Hoc Query tool will not function.

The Web address for the FTS2001 Integrated Customer Management System (ICMS) is:
https://fts2001.sprint.com

Your User ID and Password is assigned by the Sprint Administrator and communicated
to you via the mailing address noted on the first page of Government ICMS Access
Authorization Form. The ICMS URL address will also be included in this notification.

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ICMS Introduction

Please fax the completed Government ICMS Access Authorization Form to 703-904-
2321.

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Accessing the Sprint FTS2001 Web Site

When accessing the ICMS Web Site you will be presented with the following five options:

• Enter using Government-Approved Session

Security (Netscape only).
• Enter using Commercial-Grade Session Security.
• Need a copy of the FTS2001-approved Netscape
browser?
• Instructions on configuring your Netscape
browser to meet Government security requirements.
• Get more information about Government-
Approved Session Security.

Accessing the Sprint FTS2001 Web Site using

Government-Approved Session Security

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ICMS Introduction

Step One: Click Download Access Form on the FTS2001 Web Site Options Menu to
download a copy of the ICMS Access Request form.

Step Two: Click Customer Support to access a webpage with the ICMS Helpdesk
number. (1-877-264-0457).

Step Three: Click ICMS Training to access a webpage where you can view the
government training schedule and order training classes.

Step Four: Click Download the FTS2001-approved Netscape® Browser to

download and install the latest FTS2001-approved Netscape® Browser

Step Five: Click Download Sprint’s Certification Authority Certificate the first
time you log in to retrieve Sprint’s Certification Authority (CA) certificate for your web
browser.

Step Six: Click Instructions for Configuring your Netscape® Browser to meet
Government Security Requirements to properly configure your Netscape® browser
after installation.

Step Seven: Click View this system’s Security and Privacy Policy the first time
you log in to become familiar with the system’s Security and Privacy Policy.

Step Eight: After you receive your User ID and password to ICMS, enter them here
to log in to ICMS.

Step Nine: Check Government-Approved Security Session before you log in if you
are required to use the Government Approved Security Session version of ICMS. This
session is recommended for all ICMS users.

Step Ten: Click Log in ICMS to initiate your ICMS session.

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Download Sprint’s Certification Authority (CA) Browser

Certificate
Step One: Click Download Sprint’s Certification Authority Certificate on the
ICMS Homepage.

Step Two: Click Download the Sprint CA browser certificate to download the
Certification Authority browser certificate.

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View the ICMS Security and Privacy Policy

Step One: Click View this system’s Security and Privacy Policy on the
Government-Approved Session Security screen to become familiar with the system’s
Security and Privacy Policy.

Accessing the Sprint FTS2001 Web Site using

Commercial-Grade Session Security
Step One: Leave the “Enter using Government-Approved Security
Session” on the FTS2001 Web Site Options Menu unchecked.

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Downloading the FTS2001-Approved Netscape Browser

Step One: Click “Download a copy of the FTS2001-approved Netscape® browser
on the FTS2001 log in page.

Step Two: Click Download the FTS2001-approved Netscape browser (v4.79) to

download Netscape 4.79.

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Configuring Netscape Browser to Meet Government

Security Requirements
Step One: Click Instructions on configuring your Netscape browser to meet
Government Security Requirements on the FTS2001 log in page.

Step Two: Click Netscape FIPS 140-1 browser configuration instructions to see
instructions on configuring your Netscape browser.

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Getting Information about Government-Approved

Security Sessions
Step One: Click Get more information about Government-Approved Session
Security on the FTS2001 log in page.

Step Two: Click any question on this page to see answers to some of the most
frequently asked questions regarding Government-Approved Security Sessions.

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Logon to Sprint FTS2001 Web Site

Perform the following procedure to logon to ICMS:

Step One: Place the cursor in the User Name field and enter the appropriate User
Name.

Step Two: Press Tab or position the cursor in the Password field, and enter the
appropriate Password.

Step Three: Click Login to enter the ICMS Homepage. The “Reset” button simply
resets (blanks) the user ID and password fields so you can type them in again.

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FTS2001 Utilities

Main Menu Bar

Select the desired option from the main red menu bar at the top of the screen:

Logout: The Logout function enables users to log out “gracefully” which allows users
to login again immediately.

My Profile: Select My Profile to view your user information.

Change Password: The Change Password link will take you to a page where
you can type in your old password and change that password to a new one.

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Change Password

Perform the following procedure to change your Password:

Step One: Select Change Password from the FTS2001 Homepage red menu bar.
This will open the Sprint FTS2001 Change Password Screen you see above.

Step Two: Enter the appropriate User Name.

Step Three: Enter your old password.

Step Four: Enter your new password

Step Five: Enter your new password again for confirmation.

Step Six: Click Change Password to approve your password change and move to the
next screen. Sprint FTS2001 Change Profile Menu Screen.

-NOTE-

Clicking Clear this Form will clear (blank out) all of the fields you typed in. This is so if
you recognize that you made a mistake, you can start over without having to empty out
the fields manually.

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Password Change Information

Step One: View the confirmation notice that your password has been changed.

Step Two: Click Continue to acknowledge your password change and be directed
back to the ICMS homepage.

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