Saugat Bose

85-87 Adelaide Terrace, Newcastle Upon Tyne, NE4 8BB

Mobile: 07577670306 , Email: saugat.n.bose@googlemail.com

PROFILE

To pursue in an organization of repute, where I can acquire knowledge and develop skills to gain potential for building
a successful career in the corporate world.

EDUCATIONAL QUALIFICATIONS
DETAILS COURSE UNIVERSITY/COLLEGE DETAILS
2010 NEWCASTLE NORTHUMBRIA PASSED
BUSINESS SCHOOL UNIVERSITY
M .B . A
2006 B.SC (HONS) Calcutta University Equivalent to British
ZOOLOGY NAAC accredited Bachelors degree competent as 2:2 OR 2.1
5 star rated Source: http://www.brunel.ac.uk/pcc/Inter/cvhelp.shtml
University.
2003 SENIOR SECONDARY Central Board of Secondary A Levels
EDUCATION passed Education,
Source: http://www.brunel.ac.uk/pcc/Inter/cvhelp.shtml
with 65% in SCIENCE India

WORK EXPERIENCE

SEPTEMBER 2010 - SITEL, U.K. (Capital One campaign)

PRESENT Customer Service Professional
▫ Providing excellent customer service and treating them fairly.
▫ Meeting business requirements and sales targets.
▫ Strict abidance of FSA policy and guidelines.

MAY 2007 – INLINE ENGINEERING AND MARKETING SERVICES, INDIA

JANUARY 2010 Assistant Manager (Marketing)
▫ Leading a team of 10 Marketing executives and two Sr. Management executives.
▫ Liaising with corporate clients and providing customized solution according to their needs.
▫ Promoted from Sr. Management Executive position, due to outstanding performance.

JUNE 2006 – MAY WIPRO LIMITED, INDIA

2007 Technical Support Associate (Hewlett Packard)
▫ Delivering under huge workload in a 24x7 environment with extended shifts.
▫ Providing excellent customer service and technical support for HP consumer products.
▫ Achieving sales targets and team work to achieve team targets.
Shift Supervisor (HP-CSR que)
• Schedule and Attendance Management, Historical Forecasting and Auto Scheduling.
• Liaising with Senior Group Leader and Team Leaders to meet predicted PCA and AHT.
• Real time supervision of schedule adherence and shrinkage management.
• Provide critical support during contingencies and escalate pertinent issues to Hewlett Packard
Operations Manager -US.
• Keeping the Talent and Development Team updated about an employees performance.

IT KNOWLEDGE
Saugat Bose
DETAILS COURSE INSTITUTION COURSE CONTENT
D.I.T.A. YOUTH COMPUTER
1 YEAR (DIPLOMA IN INFORMATION TRAINING CENTRE, DIPLOMA,
(2007- TECHNOLOGY APPLICATION) Govt. of W.B. ,India
2008) (Learned MS EXCEL, POWERPOINT AND
WORD,DATABASES ACCESS, FOXPRO)

NIIT Certificate in Business SAS, SQL, C#, SPSS

Management in Systems and NIIT
Information Specialization

PROFESSIONAL MEMBERSHIP
• Affiliate member of Chartered Management Institute (CMI).

STRENGTHS
• Good Customer Care and negotiation Skills
• Good Communication and Listening Skills
• Capable of understanding Individual Differences of Customers
• Able to work independently and as part of a team.
• Prepared to adapt to new circumstances.
• Able to think and make quick decisions.
• Quick learner and analytical.

LANGUAGES

English, Hindi

REFFERENCES AND VISA STATUS

Excellent references to be provided on request. Self is on Tier1 Post Study Work VISA (Valid till- 16/12/2012).