Professional Documents
Culture Documents
Level Three
Duration 2 hours
Answer TWO questions from the remaining THREE questions, questions 2 to 4 which
are worth 30 marks each. If you answer all THREE questions from questions 2 to 4,
marks will ONLY be awarded for your TWO best answers.
Section A (Compulsory)
b) The IT Help Desk is a function many organisations use to provide help for
end-users. Discuss in detail five services offered by a typical IT Help Desk.
[20 marks]
3. Organisations and the strategies they develop are influenced by the environment
in which they operate. A business information strategy (BIS) is part of a hierarchy
of strategies established to achieve organisational objectives.