Professional Documents
Culture Documents
economic and technological changes have made a very good chance for managers, employers
and employees to interact with people from very diverse cultures (Mackey, 2008). Because of
globalisation, the management of cross-cultural issues and diversity are increasingly crucial
for any company’s success (Mackey, 2008).Lots of big companies have many employees
who have different religious and cultural differences, and these companies should improve
their satisfaction. According to Kirkman and Shapiro (2001), the improvement in the
employees’ job satisfaction has a strong relationship with the companies’ other positive
outcomes. If employees satisfied in their jobs, they will be satisfied in their lives (Kirkman &
Shapiro, 2001). That tends to decline the absenteeism of the employees (Campling et al.,
2008; Ybema, Smulders, & Bongers, 2010). Additionally, fewer employees may leave the
This chapter begins with a brief definition of cultural and religious values differences, and the
important dimensions of culture. Secondly, the concept of employees’ job satisfaction will be
defined; job satisfaction will be presented, after that measures and associates of job
satisfaction illustrated. Thirdly, there will be more focused review specifically related to this
study, presenting studies of cultural and religious differences and job satisfaction.
The concept of culture refers to the beliefs, values and patterns of manners which are shared
among group of people (Campling, et al., 2008). Kroeber and Kluckhohn’s (1952) definition
of culture is one of the most important definitions that A lot of books used in defining culture
“Culture consists of patterns, explicit and implicit, of and for behaviour acquired and
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their embodiment in artefacts; the essential core of culture consists of traditional (i.e.
historically derived and selected) ideas and especially their attached values”
Cultures have a lot of important dimensions such as language, space use, time orientation,
religion, and the role of contrast (Cmapling, et al., 2008).This research focuses on language
and religious differences. Firstly, language is on of most popular and important cultural
dimensions because it is the medium of any culture and provides the way business and any
other relationship work in a culture and even in the same language accents can vary, and can
provide the same understanding that it gives for language differences (Campling, et al.,
2008). Secondly, religion is not an easy thing to define because it is very fuzzy set. However
a lot of writers refer to Williams definition of religion as “Religion, therefore, as I now ask
you arbitrarily to take it, shall mean for us the feelings, acts, and experiences of individual
men in their solitude, so far as they apprehend themselves to stand in relation to whatever
There are a lot of measures of quality of work; this research focuses on job satisfaction as on
of these measures. There are a lot of definitions of job satisfaction; one of these definitions is
that job satisfaction is the ‘degree to which an individual feels positively or negatively about
There is a very strong association between job satisfaction and absenteeism and turnovers,
and this can these are very costly in terms of the employees recruitment and training, in
addition to the lost of productivity while training new employees (Campling, et al., 2008).
Additionally, religious and cultural values influence employees at work (Fargher, Kesting,
Lange, & Pacheco, 2008). This means, that cultural values can significantly influence the
employees job satisfaction (Gelfand, Erez, & Aycan, 2007). A quantitative study with a large
sample of workers finds that workers with more religious and cultural beliefs have higher
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levels of job satisfaction than workers with less religious and cultural values (Duffy, 2006).
There is increasing evidence the programs which improve spirituality in the workplace tend
to improve the individual level outcomes for employees such as job satisfaction (Karakas,
2010). Because of the previous reasons companies must think of ways respect and
There a lot of research on how job satisfaction tends improve productivity and reduce costs.
Additionally, there are a lot of studies focus on cultural and religious values and how it can
influence employees. However, there are a few studies that focus on the association between
the companies’ cultural and religious values accommodation of there employees and the
employees’ job satisfaction. This research illustrates how companies cam improve there
Campling, J., Poole, D., Wiesner, R., Ang, E. E., Chan, B., Tan, W.-L., et al. (2008).
Management 3rd Asia -- pacific Edition. Milton Australia: John wiley & sons
Australia, Ltd.
Carrette, J. R. (2005). William James and the Varieties of Religious Experience: A Centenary
Celebration: Routledge.
Duffy, R. D. (2006). Spirituality, Religion, and Career Development: Current Status and
Fargher, S., Kesting, S., Lange, T., & Pacheco, G. (2008). Cultural Heritage and Job
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Gelfand, M. J., Erez, M., & Aycan, Z. (2007). Cross-Cultural Organizational Behavior.
Kirkman, B. L., & Shapiro, D. L. (2001). The Impact of Cultural Vlues on Job Satisfaction
Kroeber, A. L., & Kluckhohn, C. (1952). Culture a Critical Reveiw of Concepts and
Mackey, K. (Ed.). (2008). Managing Human Resources. Sydney: McGraw-Hill Australia Pty
Ltd.
Purani, K., & Sahadev, S. (2008). The Moderating Role of Industrial Experience in the Job
Ybema, J. F., Smulders, P. G. W., & Bongers, P. M. (2010). Antecedents and Consequences
19(1), 102–124.