Professional Documents
Culture Documents
INTRO
CHAPTER 1
INTRODUCTION
CRM has always encompassed the broad set of sales, marketing, and
customer service activities associated with serving customers, and
attracting new ones. While the scope of CRM has remained constant, the
focus has changed considerably.
The first CRM initiatives launched in the early 1990s focused primarily on
improving a single service channel—namely, the call center. Companies
adopted new technologies and performance measures designed to
streamline the process of answering and handling customer inquiries,
hoping to increase customer satisfaction and their own operating
efficiency.
customer analytics programs to help manage this data and mine it for
deeper insights into customer preferences.
CRM is a philosophy that puts the customer at the design point; it's
getting intimate with the customer. CRM is more as a strategy than a
process. It's designed to understand and anticipate the needs of the
current and potential customer base a company has. Once you nail that,
there’s a plethora of technology out there that helps capture customer
data and external sources, and consolidate it in a central warehouse to
add intelligence to the overall CRM strategy. Buying technology before
you have your CRM business goals clearly in mind leads to disaster.
Sales organizations can shorten the sales cycle and increase key sales-
performance metrics such as revenue per sales representative, average
order size, and revenue per customer
The Benefits
Advantages of CRM
Key Benefits
Reduce costs
Industrial Market:
The industrial market in India is controlled and guided by the state government;
transactions primarily consists of direct land procurement from the state and central govt.
under land disposal; schemes launched by the respective agencies. Most of these
Government ‘Industrial estates’ are located in the outskirts of major cities or in the rural
areas that are categorized as backward areas by state government as part of the policy to
promote investment in these locations. The govt. provides 10-year tax holiday and
incentives on land to attract investment to these locations. The key cluster of these
industries is located in the major cities.
Residential Market:
The key driver of the recovery has been the sustained demand from
the IT sector. Since 1998 Bangalore has been on a new trajectory.
Human Resources being a key element, the hiring and housing of
people, both at their work places and homes, take on critical
proportions, creating spaces, for people to live and work in, causing
infrastructure development that is essential for growth.
gone up. This has resulted in good demand for apartments and
independent bungalows.
The rapid increase in the demand for higher quality residential space
could be the consequence of:
Over the last decade, some developers have emerged as front- runners
in the real estate market in Bangalore. Much like the IT super stars
these builders too have created land mark properties with a distinctive
stamp, and may also be credited with raising the profile of Bangalore
in terms of housing. Prominent among these are concorde group,
Prestige Group, Purvankara Projects, Rahejas, Sobha Developers,
Brigade Group to name just a few. These builders have contributed
significantly to Bangalore reputation for quality construction, which in
fact scores higher than those found in the cities in the north and west
of India.
CURRENT ISSUES
When the IT sector was bullish, the north-east, east and south-east parts of
the city witnessed large-scale development — residential, office and retail
— especially in K.R. Puram, Marathahalli and Sarjapur, as well as
Bannerghatta Road, Kanakapura Road, J.P. Nagar and Jayanagar.While the
tightening money flow has hit the industry badly, analysts say the downward
trend started with the Reserve Bank of India’s (RBI) increasing the risk
weightage for the real estate sector a few months ago.
It’s an excellent time, to purchase a flats because prices are down and
promotions are up. But it will help to have the cash, because loans are hard
to come by in this age of recession. Real estate developers in the Karnataka
capital are bending over backwards by offering cars, some even plots, for
either buying a flat or booking one. The flip side is that many who had paid
for their dream homes may have to wait a bit longer as several developers
have stalled their projects for lack of funds.
“The past six months have been quite dramatic for Bangalore’s real estate
sector. Considered the city’s fastest growing industry, after Bangalore’s IT
revolution, the global economic slump has almost grounded the real estate
sector. Bangalore’s IT boom and corresponding growth of the economy have
seen a large-scale increase in the city’s population, mostly due to migration
from across India as the city has turned into a goldmine for young job
hunters. According to official figures, Bangalore’s population has grown 35
percent in the last six years. With Bangalore’s current population at
8,084,676, the directorate of economics and statistics estimates that it is
Be it residential, office and retail, the city has never experienced such fast
growth in its real estate scenario.
However, the past six months changed all that. The growth rate has been
almost reversed. “No survey has been done so far to estimate the exact
number of unsold flats. But it could be in hundreds. “Such is the effect of
global economic recession on the city’s real estate market,”
The ripples of global economic recession have made the developers put on
hold many ambitious new plans and delay those which were already under
construction. Moreover, decline in demand has also severely hit the sector In
order to attract buyers in this gloomy economic scenario; many developers
have come up with new strategies. Along with offering discounts as high as
10 percent on each project.
. “In order to attract buyers, developers are doling out several gifts, in the
form of deluxe cars, land and other premium benefits. But still builders are
finding it hard to get customers,” While the tightening money flow has hit
the industry badly.
CHAPTER 2
RESEARCH METHODOLOGY
CHAPTER 2
TITLE OF THE STUDY
This research is done in order to analyze how the relationship exists between
the company and the customer. And also find out what are technique’s used
by the company in order to maintain good relationship with existing
customers and also how to maintain the long term relationship with
customers.
REVIEW OF LITERATURE
For this study, magazines, books, journals and websites were viewed
Journals: Manthan , channel talk
Websites: www.concordegroup.co.in
www.projectsparadise.com
Today every organization is aiming for high level market share & market
distribution to gain profit from the investment in each area this can be gained
by maintaining effective relationship with our customers, this makes the
market research more important. This study helps the organization to know
about the present relationship with the customers & helps to find out how
competitors are maintaining the customer relationship in promoting
product/service. It also gives an idea about strategies to be implemented
while promoting product/service in the market.
RESEARCH DESIGN
The research design constitutes the blue print for the collection,
measurement and analysis of data. It aids the researcher in the allocation of
his limited resources by posing crucial choices.
RESEARCH METHODS
SOURCES OF DATA
SAMPLING
universe only a part of the universe is studied and the conclusion are drawn
the basis for the entire universe. A sample is a sub-set of population units.
Sample Size
A total of 100 respondents were surveyed to gather information to
accomplish objectives.
Methods of Sampling
The various type of sampling can be grouped under two broad heads:
Probability sampling and Non-probability sampling.
Stratified Sampling
Systematic Sampling
Judgement Sampling
in the sample which he thinks are most typical if the universe with regard to
the characteristics under investigation.
Convenience Sampling
Quota Sampling
The researcher has adopted the simple random sampling because the
population is unknown.
Structured Non-disguised
Structured Disguised
Non-structured Disguised
Non-structured non-disguised
Science the survey is conducted among the customers in the Bangalore city,
out of so many customers in the city 100 customers are selected as samples
for the study. The customers were interviewed personally to collect the
relevant data for the study accordingly with the questionnaire.
• All the units considered for the study fall under Bangalore
jurisdiction. Therefore this restricts the study and prevents
generalization.
• The study also faced the problem of delay in meeting the concerned
person in the organization as the person were always very busy
• Study is based on the responses from the manager.
• Accuracy of the findings depends on his authenticity the information
provided by the manger.
CHAPTER 3
CHAPTER 3
ORIGIN OF THE ORGANIZATION
Our Vision
To build distinctive brand equity, trusted across the nation for providing
overall excellence delivered by best-in-class professionals.
Value Proposition
To achieve consistently high levels of customer delight by providing
superlative quality combined with unmatched value-for-money.
Mission
Philosophy
Passion At Work
Quality Policy
conception to completion, all projects are done in-house and not sub
contracted in order to maintain stringent quality checks.
that goes into it. Quality standards have advanced to remarkable levels
at Concorde housing corporation pvt.ltd . Full control over quality is
reinforced through backward integration.
- System Integration
- Trading and Distribution, and
- Engineering Solutions.
Completed Projects
It includes:
Concorde Towers
Concorde Towers, BSK 3rd stage, Bangalore This is a Commercial Tower
coming up off Hundred Feet Ring Road in BSK 2nd stage.
Concorde Homes
Concorde Paradise
Silicon Valley Phase-I Electronic City Bangalore This is the most vital
project in the books of the company which has come up in electronic city i.e.
very next to WIPRO corporate office, a BDA approved project with a
concept of independent villas. Around 229 villas with duplex model on
various land area and built-up-area have been designed on the lines of
western concept. This project is launched under two different banners
namely Concorde Housing Corporation and Concorde Shelters Private Ltd.
This project is marketed in a record time of 10 months.
Silicon Valley Phase-II Electronic City Bangalore This project is planned for
independent villas and row houses in duplex form under western concept. It
created a record in the history of Concorde in terms of fast selling (in a span
of 6 to 9 months). As this is located in the High Growth IT corridor well
connected by all sort of commutations to all arterial roads.
Teacher’s Town
Twin City
CURRENT PROJECTS
Midway City
Concorde Midway City is situated just 400 meters away from Hosur Road
on the way to Electronic City. One of the top contractors of India is our
constructor for this project, and for landscaping we have deployed some
very well known international architects from Singapore.
The project has been approved by the Bangalore Development Authority and
by all major Banks for Home Loan purposes.
Mist Valley
Riding, etc.
Can be used as weekend and transit homes for Short stays due to its location
in peace and quite environment, away from hurdles and noise of the city. A
place where you discover the magic of valleys. Concorde Mist Valley
provides a feel of paradise made real where energy blends with the senses
creating a unique experience for your senses.
Overview
Manhattans offers a fine selection of two bedroom, two bedroom with study
and three bedroom apartments to suit individual tastes and budgets.
Silicon Valley
it’s like starting life afresh, a new beginning at Silicon Valley - a Residential
Township that offers you a bouquet of comforts. Step into this new world.
Silicon Valley is situated in Electronics City, a landmark in Bangalore’s IT
Corridor.
(30” X 40”) 9m X 15m (30” X 50”), 12m X 18m (40” X 60”) and 15m X
24m (50” X 60”). Each villa has a garden and aesthetically designed
landscaped areas with 75% open space, so that you can enjoy more lung-
space.
Sylvan view
Sylvan View covers 60 acres with more than 800 villas; the first phase offers
205 independent designer villas spreading across 12 acres of land. All the
houses are vastu-compliant designs and boast of carefully crafted floor plans
ranging between 1746 and 2267 sqft. Abundant space is what Sylvan View
promises, it has thus earmarked 50 % of the project area for open spaces,
landscaped gardens and tree-lined avenues!
Yogic Village
Venkateshwara temple, Sri Satya Sai Baba meditation center, art of living
center, Gas/Petrol station, temple and loads of other state of art amenities
which will propagate healthy community living.
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CUSTOMER RELATIONSHIP MANAGEMENT
Membership for exclusive club facilities, which include indoor and outdoor
games such as golf, go-karting, cricket ground, amphitheatre, swimming
pool, joggers park, billiards, squash, etc.
Can be used as transit homes for short stays for tourists due to its proximity
to Puttaparthi (Sai Baba Ashram) and also its proximity to the Bangalore
International airport.
Pleasant stay on weekends to beat the stress levels created by the hectic city
life.
Concorde Healthcare
CHAIRMAN- B S Shivrama
MANAGING DIRECTOR- R Gopal Reddy
H.R MANAGER- S GANGADR
MARKETING MANAGER- YOGANDER READDY
The organization has the following functional departments
1. FINANCE DEPARTMENT
2. MARKETING DEPARTMENT
3. HR DEPARTMENT
4. Engineering DEPARTMENT
Chapter 4
CHAPTER 4
TABLE NO.1
Classification of respondents on the basis of their age:
Analysis:
From the above table we can see that 51% of customers fall in the category
of age group 30-40 and 17% of customers fall in the category of age group
40-50 and 14% of customers fall in the category of age group 20-30 and
12% of customers fall in the category of age group 50-60 to conclude 6% of
customers fall in the category of age group 60-70.
.
CHART NO.1
Classification of respondents on the basis of their age:
Interpretation:
From the above chart it is clear that majority of the customers fall in
the category of age group 30-40.
TABLE NO.2
QUALIFICATION
01 GRADUATE 50 50%
02 POST 30 30%
GRADUATE
03 DIPLOMA 08 8%
04 SSLC & BELOW 12 12%
Analysis:
From the above table 50% of the respondents are graduate & below
followed by 30% Post Graduates, 8% diploma holders and 12% SSLC and
below.
CHART NO.2
INFERENCE:
From the above graph, it is clear that the most of the customers are
educated thus it is easy to convey the message about the product & service.
And those who are not well educated need to concentrate more and simplify
the marketing procedure.
TABLE NO.3
GOVT Employee
18 18%
Others*
15%
15
Total 100 100%
* Others include housewives, pensioners etc…
Analysis:
From the above table it is clear that 42% i.e. 42 respondents are
in business, followed by 25% or 25 respondents are PVT Employees,
18% or 18 respondents are GOVT Employees and 15% i.e. 15
respondents being the least.
CHART NO.3
45
40
35
30
Series1
25 Series2
20 Series3
15 Series4
10
5
0
1 2 3 4 5 6 7
INFERENCE
TABLE NO.4
Analysis:
From the above table it is clear that 45% or 45 respondents have came
to know about the company through advertisements and 15% or 15
respondents
have came to know about the company through friends and 10% or 10
respondents have came to know about the company through relatives & 5%
or 5 respondents have came to know about the company through other
means of communication.
CHART NO. 4
INFERENCE:
From the above graph it is clear that most of the people have come to about
the company through advertisements hence it is clear that company has
adopted advertisements as a main source to attract the prospective
customers. In the mean while graph indicates to give more prominent in
other areas too such as friends, relatives, so on.
TABLE NO.5
DAYANANDA SAGAR COLLEGE OF SCIENCE, ARTS & COMMERCE 55
CUSTOMER RELATIONSHIP MANAGEMENT
Analysis:
CHART NO. 5
INFERENCE:
From the above graph it is clear that more people tend to buy
Concorde towers and Concorde green city. At the same time it doesn’t mean
that people won’t purchase other apartments but compare to other
apartments like Concorde homes, Concorde paradise, and Concorde garden
city, others people prefer less.
To conclude the company has to implement new strategies to promote or to
sell the other apartments.
TABLE NO.6
Analysis:
From the above the table it is clear that 60% or 60 respondents have
purchased semi-luxurious flats and 30% or 30 respondents have purchased
luxurious flat and 10% or 10 respondents have purchased presidential flats.
CHART NO.6
INFERENCE:
From the above graph it is clear that the company is concentrating
more on selling the semi luxurious flat and on the other face they are
targeting more on middle-class & higher middle class people. People also
tend to buy semi luxurious flat due to recession. To conclude the company
has to implement new strategies to promote or to sell the luxurious &
presidential flats.
TABLE NO.7
Analysis:
Type of ownership comprises of 65% single owners and 35% joint
owners.
CHART NO.7
INFERENCE:
Single owners account for two third portions of the total
owners, while more than one third of the total customers prefer to
register their apartments in joint names. An individual owner benefits
from registering under joint name, as it tends to reduce his tax
liability. Consequently there is an increase in preference for joint
ownership now days.
TABLE NO.8
Analysis:
CHART NO.8
INFERENCE:
According to the survey and the above graph it is clear the company is
offering an attractive ambiance in the flat to its customers and the company
has to maintain the same attractiveness to attract the customers. And few
people’s opinion is just a satisfactory level.
TABLE NO.9
Analysis:
From the above the table it is clear that 95% or 95 respondents have
told that security is good & remaining i.e. 5% 0r 5 respondents has
suggested that needs to improve
CHART NO.9
INFERENCE:
From the above graph it is clear that customer has given good opinion
towards security provided by the company. And few respondents has just
shown their satisfactory level.
TABLE NO 10
Analysis:
From the above table it is clear that 80% or 80 respondents have given good
opinion and 15% or 15 respondents have rated average and remaining i.e.
5% or 5 respondents have rated needs to improve.
CHART NO.10
INFERENCE:
In an apartment parking facility should be given more prominent & from the
above table it is clear that most of the people are satisfied with the parking
facility which is provided by Concorde. And only few customers are
dissatisfied
TABLE NO.11
B).WATER FACILITY
Analysis:
CHART NO.11
B).WATER FACILITY
INFERENCE:
The above table indicates that most of the customers are satisfied
with the water facility which is provided by Concorde. And only
few customers are not happy and suggested to improve the water
facility.
TABLE NO.12
C).POWER FACILITY
Analysis:
CHART NO.12
C).POWER FACILITY
INFERENCE:
The above table indicates that most of the customers are satisfied
with the power facility which is provided by Concorde. And only
few customers are not happy and suggested to improve the power
facility.
TABLE NO.13
Analysis:
CHART NO.13
INFERENCE:
The above table indicates that most of the customers are satisfied
with the drainage facility which is provided by Concorde. And
only few customers are not happy and suggested to improve the
drainage
DAYANANDA SAGAR COLLEGE OF SCIENCE, ARTS & COMMERCE 73
CUSTOMER RELATIONSHIP MANAGEMENT
facility.
TABLE NO.14
E).VENTILATION FACILITY
Analysis:
CHART NO.14
E).VENTILATION FACILITY
INFERENCE:
The above table indicates that most of the customers are satisfied
with the ventilation facility which is provided by Concorde. And
only few customers are not happy and suggested to improve the
ventilation facility.
TABLE NO.15
F).LIFT FACILITY
Analysis:
CHART NO.15
F).LIFT FACILITY
INFERENCE:
The above table indicates that most of the customers are satisfied
with the lift facility which is provided by Concorde. And only few
customers are not happy and suggested to improve the lift facility.
TABLE NO.16
Analysis:
CHART NO.16
INFERENCE:
From the above graph we can understand that the swimming facility is not
good in Concorde apartments and most of the customers are not happy with
the water and size of swimming pool. And most of the customers suggest to
improve the swimming pool facility.
TABLE NO 17
H).GARDEN FACILITY
Analysis:
CHART NO.17
H).GARDEN FACILITY
INFERENCE:
From the above graph we can understand that the garden facility is not good
in Concorde apartments and most of the customers are not happy with the
garden facility. And most of the customers suggest to improve the garden
facility.
TABLE NO.18
Analysis:
From the above table it is clear that 60% i.e. 60 respondents are aware of
customer club and remaining 40% of the respondents are not aware of
customer club.
CHART NO.18
Classification of respondents on the basis of how many customers are
aware of customer club.
INFERENCE:
From the above graph it is clear that majority of the customers are aware of
customer club and only few of them are not aware of customer club. To
conclude the Concorde group should inform all the existing customers about
the customer club this will leads to maintain good and long term relationship
with the customers.
TABLE NO.19
2 NO 12 20
Analysis:
From the above table it is clear that 48 respondents are part of customer club
and only 20% of the customers are not part of customer club.
CHART NO.19
INFERENCE:
In spite of knowing the customer club from the above pie chart it is clears
that only few of them are member in customer club. And remaining are not
bother about the customer club hence the company should clearly state the
goals and objectives of customer club.
TABLE NO.20
Analysis:
From the above table it is clear that only 15 existing customers have offered
discounts on new flats and remaining i.e.85% hasn’t got the offer.
CHART NO.20
INFERENCE:
From the above pie-chart it is clear that most of the existing
customers are not getting offers on new flats. To establish good and long
term relationship the company should offer some discounts to existing
customers. on the other hand sales will also increase.
TABLE NO.21
1 YES 80 80
2 NO 20 20
Analysis:
From the above table it is clear that most of the customers are loyal to the
company to say in figures 80%i.e. 80 respondents are loyal to customers.
Remaining customers suggests some changes in the company.
CHART NO.21
Classification of respondents to know that how many customers are
loyal to the Concorde group.
INFERENCE:
Concorde group has gained good name in the market hence most of the
customers are loyal towards company. Concorde group has created brand
loyalty within span of time by understanding the customer needs, preference
quality etc...
TABLE NO.22
CONCORDE TO
OTHERS
1 YES 98 98
2 NO 2 2
Analysis:
From the above table it is seen that 98% of respondents are happy
with the quality of the product and service. Hence recommended to others.
CHART NO.22
INFERENCE:
From the above chart it is seen that Concorde group have gained a
good rapport with their customers so its customers have recommended it to
others. Word of mouth campaign is the best way to let people know that you
exist. This campaign is the oldest campaign, with greater efforts Concorde
group can see to it that people recommend its quality of product & service to
others.
TABLE NO.23
WORTH
1 YES 78 78
2 MAY BE 20 20
3 NO 2 2
Analysis:
From the above table it is clear that 78% of the respondents feel that
they have got their money’s worth while 20% feel they have got part of their
money’s worth & 2% feel that they have not got what they desired for.
CHART NO.23
INFERENCE:
From the above pie-chart it can be inferred that Concorde group have
to still improve on its customer friendliness but on the whole it is giving the
customers it money’s worth..
CHAPTER 5
SUMMARY OF FINDINGS
CHAPTER 5
SUMMARY OF FINDINGS, SUGGESTION & CONCLUSIONS
FINDINGS
1.42% of the respondents have their own business thus it can be observed
that business men have more capability on investments.
3. Most of the customers i.e. 40% are from the income group of Rs 2,00,000-
7,00,000.
4. 45% of the respondents have come to know about the company through
advertisements thus it is clear that advertisements play an important role in
attracting customers.
6. Most of the customers i.e. 65% prefer single ownership due to, to avoid
conflictions in future.
1. PARKING 80
2. WATER 90
3. POWER 70
4. DRINAGE 92
5. VENTILATION 85
10. Most of the customers i.e. 60% of them are aware of customer club.
11. 48% of the customers are part of the customer club this results in
maintaining good & long term relation relationship with customers.
14. On the whole 78% of the respondents feel that value of the flats in terms
of money is worth.
CHAPTER 6
CONCLUSIONS AND
RECOMMENDATION
CHAPTER 6
4. Some of the customers are not happy with the ambiance of their flats
thus the company has to find out the why the customers are not happy.
8 Though customers know about the customer club only few are active
Members this shows the company is not showing interest in this.
Hence the company should clearly mention the objectives and purpose
of customer club.
ANNEXURE
NAME :
AGE :
SEX : M □ F □
EDUCATION
A. ADVERTISMENTS □
B. FRIENDS □
C. RELATIVES □
D. OTHERS □
2. WHICH OF THE FOLLOWING APARTMENTS BELONGS TO YOU?
A. CONCORDE TOWERS □
B. CONCORDE GARDEN CITY □
C. CONCORDE GREEN CITY □
D. CONCORDE HOMES □
E. CONCORDE PARADIS □
F. OTHERS □
3. WHAT KIND OF FLAT YOU HAVE OWNED?
A. SEMI-LUXURIOUS □
B. LUXURIOUS □
C. PRESIDENTIAL □
A. SINGLE □
B. JOINT □
5. WHAT IS YOUR OPINION ABOUT AMBIANCE OF YOUR FLAT?
A. ATTRACTIVE □
B. GOOD □
C. AVERAGE □
6. IS ADEQUATE SECURITY PROVIDED TO YOUR APARTMENT?
A.YES □
B. NO □
7. RATE THE FOLLOWING INFRACTURE FACILITIES
A).PARKING FACILITY
A.GOOD □
B. AVERAGE □
C. NEEDS TO IMPROVE □
B).WATER FACILITY
DAYANANDA SAGAR COLLEGE OF SCIENCE, ARTS & COMMERCE 105
CUSTOMER RELATIONSHIP MANAGEMENT
A.GOOD □
B.AVERAGE □
C. NEEDS TO IMPROVE □
C).POWER FACILITY
A.GOOD □
B.AVERAGE □
C.NEEDS TO IMPROVE □
D).DRINAGE FACILITY
A.GOOD □
B.AVERAGE □
C.NEEDS TO IMPROVE □
E).VENTILATION
A.GOOD □
B.AVERAGE □
C.NEEDS TO IMPROVE □
F).GARDEN FACILITY
DAYANANDA SAGAR COLLEGE OF SCIENCE, ARTS & COMMERCE 106
CUSTOMER RELATIONSHIP MANAGEMENT
A.GOOD □
B.AVERAGE □
C.NEEDS TO IMPROVE □
G).SWIMMING FACILITY
A.GOOD □
B.AVERAGE □
C.NEEDS TO IMPROVE □
H).LIFT FACILITY
A.GOOD □
B.AVERAGE □
C.NEEDS TO IMPROVE □
8. ARE YOU AWARE OF CUSTOMER CLUB IN CONCORDE GROUP
A. YES □
B. NO □
A. YES □
B. NO □
A. YES □
B. NO □
11. DO YOU HAVE SENSE OF LOYALTY TOWARDS CONCORDE
GROUP
A. YES □
B. NO □
12. WOULD YOU LIKE TO RECOMMAND CONCORDE GROUP TO
OTHERS
A. YES □
B. NO □
IF NO, PLEASE SPICFY -----------------------------------------------------
A. YES □
B. MAY BE □
C. NO □
IF NO, PLEASE SPICFY -----------------------------------------------------
BIBILOGRAPHY
BIBILOGRAPHY
BOOKS
JOURNALS
1. Business world
2. Economic times
3. Times property (Feb-march 2009)
WEBSITES
1. www.concordegroup.co.in
2. www.projectsparadise.com
3. www.amfindia.com