Worldwide Utilities Industry Smart Grid Survey 2011 http://www.surveymonkey.

com/s/MWKXTMW

Exit this survey

1.

Take this survey to help us understand how power and utility companies are approaching smart grid
initiatives in 2011. For many, “smart” means that business processes, systems, software, human interaction
and assets are connected across generation, transmission and distribution. Industry and economic factors
today are shaping how quickly the industry can realize the smart grid of the future envisioned by many
thought leaders. Where do you stand?

1. Rate where your utility is today with regards to smart grid technology adoption.

Completely implemented and running

Adoption in progress

Plans in place but not started

In the process of drafting plans/architecture

Not yet started

2. What is the main challenge within your company for deploying the smart grid technology?

Technical

Financial

Organizational

Operational

Regulatory

Lack of comprehensive plan

Other (please specify)

3. Rate the following in terms of their importance to implementing tomorrow’s smart grid.
Very Important Important, but not critical Not Important
Integration of
renewable energy
sources into the
smart grid
Distribution
management systems
Smart metering
solutions

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Very Important Important, but not critical Not Important

Consumer energy
management
solutions
Flexibility to adapt
new or future
technologies
Ability to use
in-place technology
infrastructure

4. Do you see your budget for smart grid technologies changing over the next 2-3 years?

Yes, I expect it to increase

Yes, I expect it to decrease

No, I expect it to stay the same

5. In which smart grid operational technologies is your budget expected to increase? (Check all that
apply)

Outage management

Distribution management

Energy management

SCADA

6. Do you think that the systems and information technology that support the smart grid today will
address tomorrow’s challenges?

Yes

No

7. Does your company have an enterprise-wide information and technology architecture to structure
current and future smart grid deployments?

Yes

No

Under consideration

8. What are the major information technology obstacles to smart grid development at your company?
(Select your top three)

Inability to store and manage the immense quantities of data created by the smart grid

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Lack of tools for analyzing and intelligent monitoring of smart data to enable proactive decisions

Project complexity

Operational complexity

Lack of standards for integration and interoperability

Cost of information technology smart grid projects

Other (please specify)

9. How would you rate your company's information technology platform?

Dynamic – Fully automated management, dynamic resource usage, business-linked service-level

standards

Rationalized – Managed and consolidated information technology infrastructure with maximum

automation

Standardized – Managed information technology infrastructure, with limited automation

Basic – Uncoordinated and manual, but functional

10. What industry factors most influence your information technology budget decisions in relation to
the smart grid? (Select your top three)

Environmental

Political

Regulatory

Stimulus funding

Economic climate

11. How do you rate your current information technology architecture's ability to support new
business processes and integrate with new and future technologies. This may include advanced
sensors integrated through the Web, advanced metering infrastructures, communication networks
and cloud computing.

Our technology architecture platform is completely adequate to support new business processes and
integrate all current and future new technologies across the energy value chain

We're having some success supporting new business processes and integrating new technologies with
our current systems, but it could be better

Our current systems struggle to support new business processes and lack the ability to integrate with
new systems and technologies

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12. Please note your most significant challenge integrating these new technologies, if any.

13. How do you rate the current state of information integration for managing the following functions
in your company? (By integration, we mean where organizations and assets are meshed and
coordinated in the most efficient manner.)
Strong integration
Slowly moving
Totally integrated efforts are already Not integrated
toward integration
underway
Operating the
electric grid
Buying and selling
energy through an
energy market
Cost effectively
utilizing energy
Participating in
demand response,
efficiency and other
energy programs to
better manage use of
energy
Scheduling
resources
Scheduling
consumption
Accounts settlement
Maintaining
electrical
infrastructure
Managing customer
relationships

14. As your smart grid develops and is implemented, do you anticipate that your organization’s
Customer Information System will be:

Left intact

Minimally changed

Completely restructured

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Replaced

15. One of the goals of the smart grid is make consumers an active participant in the energy value
chain. Please assess the ability of your current customer information system (CIS) to handle new
billing requirements for (1-5 scale, 1 being easiest and 5 being hardest to implement)
1 Easiest 2 3 4 5 Hardest
Decoupling
commodity and
distribution charges
Time-of-use pricing
Feed-in tariffs (FIT)
Criticalpeak pricing
(CPP)
Interval billing

16. How do you anticipate the smart grid impacting the bills of your customers?

Become less complex

Become more complex

Stay at the same level of complexity

17. Do you anticipate that your organization will need to be significantly restructured if the vision of a
fully integrated smart grid occurs?

Yes, our business operations will need to be significantly restructured

No, we will operate in a smart grid environment the same way that we do today

We don't have enough information about the financial and regulatory challenges ahead to make this
determination

Other (please specify)

18. What is your company’s main activity?

Power generation

Transmission

Distribution

All of the above

Power exchange market

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Energy efficiency service provider

Other (please specify)

19. What is your title or area of responsibility?

Chief Executive Officer

Chief Information Officer

Chief Operation Officer

Chief Technology Officer

Vice President

Director

Other (please specify)

20. In what geographic area do you operate?

North America

Latin America

Europe

Africa

Middle East

China

India

Other Pacific Rim

21. What type of organization do you work for? (select only one)

Electric utility

Water utility/system

Electric/gas utility

Gas utility

Electric/water utility

Rural electric membership co-op (REMC)

Municipal utility/public power

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Federal power agency

Consultant, consulting engineer

Energy service provider

Manufacturer/vendor

Other (please specify)

22. How many people are employed by your organization?

1-49

50 – 199

200 – 599

600 – 1999

2000 – 4999

5000 – 19999

20000 – 49999

50000+

23. Thank you for taking the time to take the survey. Please give us the following information to be
entered into a drawing for 1 of 4 $100 AMEX gift cards.
Name:
Company:
Email Address:

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