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AN NAJAH NATIONAL 1

UNIVERSITY
ENGINEERING FACULTY
INDUSTRIAL ENGINEERING
DEPARTMENT

“IMPROVEMENT OF
ENGINEERING TRAINING
COURSE”
Over all Description
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¨ Based on our need to improve our processes ,systems


,performance in any organization until we reach the top.
¨ And according to the most unique features of TQM
,namely “Continuous Improvement “.
¨ Our project specifically focused on the engineering
training course as a complete process -in an najah
university –to be improved.
Overall Description
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¨ We put some suggestions to improve the training


process , and we represent all these suggestions in a
work instruction that can be considered as a part of
ISO:9001:2OO8 system.
¨ This work instruction is particularly a translation of
certain requirements in ISO system.
¨ If we considered engineering students as internal
customers for an najah university
Overall Description
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¨ The work instruction that we have improved can be


classified as a translation for the following requirement:

6.Resource Management

6.2 Human resources

6.2.2 Competence, awareness and training

“The organization shall provide training or take actions to


satisfy their needs”
Overall Description
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¨ But if we considered engineering students as external


customers for an najah university.

¨ Then the work instruction that we have improved can


be considered as a translation of the following
requirement:
Overall Description
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5.2 Customer Focus

“Top management shall ensure that customer


requirements are determined and are met with the aim
of enhancing customer satisfaction. “
Overall description
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¨ It is important to indicate here that customer


requirements mentioned in the previous slide ,
can be seen as the right of engineering students
(external customers) to be satisfied and have the
real value of the training course –which is an
course-and be qualified with high competence in
the practical field.
Overall Description
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But why we choose this


process to be
improved???
Overall Description
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¨ As our team is a sample of these external customers


who are the end users of the output of training
course..we can easily get feedback from external
customer about the problem we are dealing with…

¨ Most of us had this course at the last summer course

¨ We asked our selves “do we have be benefited from


training??”
Overall Description
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¨ The answer was uniformed as to be “NO ”, and just in


some cases the answer was “ yes ,but not as required”..
¨ It is important to mention here that we asked other
engineering students in other departments ,and we had
got the same results..
¨ The reasons for these results can be summarized in one
point:
There is no real follow-up.
Project Core
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¨ the following file illustrates the whole work procedure


that we developed…
12 Results:
13 Recommendation :
14 References:
1. Quality management systems –Requirements
(ISO:9001:2008).

2. Internet .

3. Eng. Nidal .Y Dwikat.(the instructor of ISO course).


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