RESEARCH ON CUSTOMER SATISFACTION

Dear Respondent,
I am Nandikeshwar M.B.A Studying at AIET, Mijar, Moodbidri. As for Curricular
part of this Course I am undertaking a project “ Study on Customers Satisfaction
towards Girias Investment Pvt Ltd. At Mangalore. This is sincerely meant for
academic purpose. The information which is provided by you will be kept
confidential and used for only Academic.

Personal Information

a) Name of the respondent:

b) Sex: Male Female

c) Age:

• 18-21

• 21-25

• 25-35

• 35 Above

d) Occupation:

Service Business Self Employment Other

e) Phone Number

Specify :

2. Main Questionnaire on Customer Satisfaction

a) Which are the Electronic retail Outlet you are aware of?
Reliance electronic retail Pai Electronics Harsha Electronic, Adhiswar Electronic
b) Are loyal to the retail Outlet Brand, If so specify?

c) What are the factors influenced to purchase at Girias investment Pvt Ltd?

Brand Name Price Advertisement Recommendation by friends are family display of goods
After Sale service EMI

d) Special Offers made by Girias Influences you to purchase at this outlet.

Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree

e) You are Satisfied with after sale service made by Girias.

Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree

f) Are you satisfied with the sales executives behavior at Girias?

Yes No

g) Does festival Offers made by the Girias influences you to purchase the goods?
Yes No

h) You wood like to visit again after you experienced at Girias.

Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree

i) You get all the brands of electronic good at Girias.

Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree
j) You are attracted by the promotional activities conducted by the Girias.
Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree

k) You would like to recommend your friends or family members to visit Girias.
Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree

l) You so much loyal to the Girias.

Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree

m) You have visited Girias because of

Convenient Place Service Brand Name
Promotional Activities

n) Does home delivery Service given by the Girias exceeds your satisfaction?
Yes No Sometimes

o) You will Weight for the festival offers to purchase products at Girias.
Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree

p) EMI (Easy Monthly Installment ) Given by the Girias influence you to purchase at Girias
Strongly agree agree Neither agree Nor disagree
disagree Strongly disagree
q) Medias that are influenced you to purchase at Girias
Television News papers Radio Magazines

r) Suggestions if any, …………………