Professional Documents
Culture Documents
WORKPLACE
Misunderstandings and communication problems remain one of the most common sources of
workplace strife, and interpersonal difficulties are magnified when conflicting work styles
coexist in one setting. Generational differences (baby boomers vs. GenX-ers), personal
management styles, educational background, and cultural diversity are all potential sources
of office misunderstandings.
Working in a mobile environment entails using a variety of methods for communicating with
co-workers and clients. Each of these methods involves challenges for communication and
it's important to know how to cope with these challenges and prevent communication
confusion.
Consider the various methods of communication and the challenges involved with each
method.
Email/Instant Messaging:
With any written communication it's important to remember that information needs to be
presented clearly and concisely. In order to avoid confusion and even animosity, people must
be careful with what they write and how they write it.
Problem:
face. Careful choice of words and phrasing can be the difference between
what your intention may be if you are not clear. Using "Smiley's" and other cute
graphics don't cut it in the professional world and serve only to demonstrate
that the writer is perhaps not serious about the issue at hand.
• Writing a memo or replying to one may involve more in-depth writing and a
Solution:
Whenever you receive an email or memo and it seems you can't word a response properly in
Don't let unclear writing become a reason for remote work problems to occur.
Phone Calls:
Problem:
Solution:
• Any time you are involved in a phone call whether it is a call between two
people, or a conference call make sure that you have no distractions at either
end. Difficulty hearing what is said has been known to cause more problems
• Schedule your phone calls when you know you won't have background
distractions and for the people onsite, make sure there are no background
Gaining in popularity and usage, video conferencing allow people to communicate and avoid
many problems that occur in the above methods. Video conferences can provide a more
Problem:
• Remote employee does not have the right tools (i.e. web cam or software) to
• Participating in a web conference when only one party sees the other can be
very difficult and make it more difficult to ensure that the message is
presented well.
Solution:
Ensure that remote workers have access to software and mobile gear such as web cameras
The best and most successful method of communication is of course face-to-face. While we
ideally dream that remote workers may not need to ever set foot in the corporate office,
Problem:
It is not always possible for the remote worker to get to the main office due to distance or
Solution:
Supervisors can arrange to visit the remote worker's home office or a location can be
chosen that is a mid-way point for both remote worker and Supervisor to meet.
For companies to avoid communication problems, it's important to set out in all Remote
Work Agreements the methods of communication that will be used the frequency of
communications and have alternatives in place if there seem to be problems with the chosen
methods.
While conflict is inevitable, it need not ruin your workday or cause unbearable stress. The
below conflict resolution tips may make your work environment a less stressful, more
productive place:
2. Resist the temptation to involve yourself in conflicts that do not directly involve
you or your responsibilities. Even if someone has clearly been wronged, allow him or
it will also improve productivity and is in the best interests of the company.
4. Be open and listen to another's point of view and reflect back to the person as to
what you think you heard. This important clarification skill leads to less
misunderstanding, with the other person feeling heard and understood. Before
explaining your own position, try to paraphrase and condense what the other is
saying into one or two sentences. Start with, "So you're saying that..." and see how
much you really understand about your rival's position. You may find that you're on
5. Don't always involve your superiors in conflict resolution. You'll quickly make the
impression that you are unable to resolve the smallest difficulties.
unprofessional. Pick a time when you're both free to concentrate on the problem and
its resolution. Take it outside and away from the group of inquisitive coworkers if
they're not involved in the problem. Don't try to hold negotiations when the office
rather than a personal one, and your opinion of a coworker's character is generally
irrelevant. "He missed last week's deadline" is OK; "he's a total idiot" is not.
9. Know when conflict isn't just conflict. If conflict arises due to sexual, racial, or
ethnic issues, or if someone behaves inappropriately, that's not conflict, it's
harassment. Take action and discuss the problem with your supervisor or human
resources department.
10. Consider a mediator if the problem gets out of control, or if the issue is too
emotional to resolve in a mutual discussion. At this step, your supervisor should be
involved. You can consider using a neutral third party mediator within your own
11. Take home point: It's not all about you - You may think it's a personal attack, but
maybe your co-worker is just having a bad day. Take time to think BEFORE you
speak in response to an insensitive remark. It may be that saying nothing is the best
response.