Cisco

VoIP Recording
 Basic principles of CyberTech Recording

A CyberTech Recording system consists of

1. Input channels
- mix of analog, digital, trunk, VoIP
2. Hardware
- Commercial-off-the-shelf (COTS)
3. Software
- completely web-based user interface

30-Mar-09 – slide 2
 1. Different input methods can be combined

PBX 2
1 Analogue/Digital
PSTN E1/T1 Trunk(s)

IP server/ CTI or
Gateway 3 CDR
PCM30

4
Network
switch Span port 5 Active
VoIP

CyberTech
Recording
Solution
IP phones

30-Mar-09 – slide 3
 2. CyberTech software runs on COTS hardware

• Commercial-off-the-shelf (COTS)
server hardware

Rack
mounted
Desktop

HP Proliant
30-Mar-09 – slide 4
 3. Easy to use web based user interface

30-Mar-09 – slide 5
 Our differences
• 256 bits AES Audio Encryption (key management)
• MD5 Fingerprint ( No audio manipulation)
• SOE Compatible
(Standard Operating Environment)
• Uses standardized hardware (of the shelf)
• Runs as ‘Service’ (No Application)
• Adheres Sarbanes Oxley regulations
• Supports multi PBX’s and channels in one chassis
• One and easy user interface
• Low install cost
• Low maintenance cost
30-Mar-09 – slide 6
 VoIP recording – standard features
• No line cards
• Passive or active
• License based
• G.711 or with G.729 audio compression
• Recording MAC-based or IP-based
• Different VoIP protocols within the same
recorder system
• Concurrent licensing possibility
30-Mar-09 – slide 7
 Cisco VoIP recording methods

1. Passive VoIP recording

2. Gateway recording
3. Active VoIP recording Planned for Q4/2008

30-Mar-09 – slide 8
 1. Cisco Passive VoIP recording
• Using SPAN port of the network switches
• IP phones put in a voice VLAN
• Call data is also tapped from SPAN port
• No CTI required from Cisco
• Concurrent licenses possible
• Cannot be used for encrypted VoIP
• Recording of G711 or G729 (optional)
SCCP protocols
• Approved by Cisco
30-Mar-09 – slide 9
30-Mar-09 – slide 10
 2. Cisco Gateway Recording
• Extension based recording
• Less complex spanning
– Span/Mirror Call Manager and Gateways
• Less complex configuration
– IP address of Call Manager and Gateways
– List of extension to be recorded
• No CTI required from Cisco
• Already deployed with large global financial
institutions
30-Mar-09 – slide 11
30-Mar-09 – slide 12
 Passive SPAN port versus Active recording
• Pro’s SPAN port versus Active recording
– Lower cost (no CTI)
– Low recorder complexity
– Less PBX configuration dependence
• Cons SPAN port versus Active recording
– No support for encrypted VoIP
– SPAN functionality required in IPT network
– SPAN configuration and compliance
– Spanning Gateway strips out IP and MAC addresses so
remote IP extensions can be difficult to tag data to and
record – Active recording gets around this
30-Mar-09 – slide 13
 / 2008
or Q4
df
la nne
P

3. Cisco Active IP recording

• JTAPI connection is used for the conference/silent
monitor facility

• Calls to be recorded are ‘conferenced’ to a SIP

trunk which is actively terminated at the recorder

• Call details are read from the JTAPI interface

• The number of concurrent recordings available is

depending on the Cisco conferencing/silent
monitor facility. These require audio mixing
facilities within the Cisco IPCC.

30-Mar-09 – slide 14
 Cisco Active IP overview
• Concept
– Conference mixing resources in 79x1 phones
– SIP call established with recorder
– JTAPI target monitoring to trigger recording
• Requirements Cisco
– IPCC 8.0, CM 6.x
– 3rd generation IP phones
– SIP trunk on IPCC
– JTAPI target monitoring licenses
• Requirements CyberTech
– CTI Server JTAPI including target licenses
– SIP Recording channel per target
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