SUPPLIER PERFORMANCE SCOREBOARD

(SPS)

Revision Date: February 2006

Revised 2-20-06
 Supplier Performance Scorecard
Supplier Rating System

INTRODUCTION
The Woodbridge Group understands that strong supplier performance is essential to us
providing world-class product to our customer base. Our supplier performance is built
through effective communication, and clearly defined objectives. It is our intent to create
and maintain performance targets that can be defined and monitored, to ensure that our
supply base understands the quality and delivery levels necessary for Woodbridge to
meet our customer satisfaction goals.

The Supplier Performance Scorecard is a mechanism to track supplier progress towards

meeting our goals, and give immediate feedback to the supply base on their individual
performance. Key measures included in the Scorecard include the following:
1. Quality Performance (Based on Rejected Parts per Million, referred to as RPPM’s)
2. Quality Notices (Plant issued requests for Corrective Action)
3. Delivery (Document issues, late shipments, over/under-shipments)
4. Quality Documentation (Timely PPAP, IMDS, and CAR submissions)

The report will be available monthly, at www.woodbridgegroup.com. Look under

Supplier information.
 Data will be complete up to the previous month.
 Month to date data will be available for the current month to include for review by
WFC personnel only. For information on current month performance, contact WFC
SQA.
 It is the supplier’s responsibility to review the data on a periodic basis, to ensure it is
accurate. Should there be any questions regarding accuracy, the supplier shall contact
the Supplier Quality Assurance group in the Troy office, to review the numbers and
make any necessary revisions. There is a thirty-day window to review the numbers,
and make necessary corrections. After the thirty-day window, no corrections will be
made.
 There will be one hundred points available each month. The breakdown is as
follows:
1. Quality Performance - Fifty Points
2. Quality Notices – Twenty Five Points
3. Delivery – Fifteen Points
4. Quality Documentation – Ten Points

The Woodbridge Group expects that all suppliers currently producing products and/or
services for the automotive industry are aware of the need to continually improve in
order to stay competitive in today’s marketplace. The need to produce superior
quality parts, and deliver them in a timely manner has been clearly outlined. We
hope that the ability to review their performance in a timely manner will allow our
supply base to improve their performance, and reduce quality costs for both their
organization and for the Woodbridge Group.
 Supplier Performance Report
Supplier Rating System

SCORING CRITERIA
QUALITY PERFORMANCE – REJECTED PARTS PER MILLION (RPPM)
Quality performance represents fifty points on the overall Scorecard rating. The Supplier
RPPM number is determined by totaling the number of non-conforming production
and/or service parts, versus the total amount of production and/or service parts shipped in
a given rating month. Sample parts are not to be included in the RPPM score. The
RPPM number is to be based against one million pieces shipped, to ensure that all sites
are compared against a standard number. The year to date number is the accumulated
pieces rejected for the rating year being monitored, against the total number of production
and/or service parts shipped for the rating year being monitored. All months in the rating
year will be included in this number.
Note: The overall YTD RPPM number is not an average of the monthly RPPM
numbers. This number must be calculated using the accumulated totals of returns
versus the total number of pieces shipped.

Example 1:
Supplier A shipped 80000 parts to a Woodbridge site. 15 of the pieces were non-
conforming. The calculation works as follows: (15/80000) x 1,000,000.
Results (.0001875) x 1,000,000 = 187 RPPM. PPM is rounded to whole numbers.

Example 2:
Monthly RPPM numbers for Supplier A:
January Shipped 50000 Returned 10 RPPM – 200 Scorecard Rating - 14
February Shipped 100000 Returned 40 RPPM – 400 Scorecard Rating - 0
March Shipped 100000 Returned 30 RPPM – 300 Scorecard Rating - 0

YTD Shipped 250000 Returned 80 RPPM – 320

Actual RPPM Scorecard Rating

0-49 50
50-75 42
76-100 36
101-149 28
150-175 20
176-200 14
201-225 8
226-250 2
250- 0
 Supplier Performance Scorecard
Supplier Rating System

SCORING CRITERIA
QUALITY NOTICES (PLANT ISSUED REQUESTS FOR CORRECTIVE
ACTIONS)
The quality notice/corrective action written complaint category accounts for twenty-five
points in the overall scorecard.
Points are assessed based on the number of occurrences, for varying severity levels of
complaints. More severe occurrences will be given more points per occurrence. The
rating system is listed below.
The overall score will be determined by subtracting the points from each occurrence from
the overall twenty-five points.
Level Explanation Points per
Occurrence
1 WFC plant interruption non production material
WFC plant interruption engineering/non-production
material. 1 point per
occurrence.
Containment
2 CS1 2 points per
occurrence.
3 CS2 3 points per
occurrence.
5 WFC plant shutdown, affecting production operations. 5 points per
occurrence.
10 Customer interruption or shutdown. 10 points per
occurrence.

Examples:
Supplier A receives two quality notice for level 1, two quality notices for level 2 CS1 & CS2, and one quality
notice for level 10 for a total of four quality notices. They will receive two points for level 1, five points for
level 2 CS1 & CS2, and ten points for level 10. Their overall total would be 17 points, so their monthly rating
would be 8.

Supplier B receives six quality notices for level 1, one quality notice for level 2 CS1, and one quality notice for
level 5, for an overall total of eight quality notices. They would receive six points for level 1, two points for
level 2 CS1, and five points for level 5. Their overall total would be 13 points, and their monthly rating would
be 12. Even though they had far more quality notices than Supplier A, they were of lesser severity and thus did
not impact their score as severely.
 Supplier Performance Scorecard
Supplier Rating System

SCORING CRITERIA
DELIVERY
The delivery category accounts for 15 points on the overall scoreboard.
Points are assessed against the total number of occurrences, with varying severity for
types of complaints. More severe issues will be assessed more points.
The rating system is listed below.
The overall score will be determined by subtracting the points from each occurrence
against the overall fifteen points available.
Level Explanation Points Per Occurrence
Late
1 Late delivery/no cost impact 1 Point
No Advanced shipping notification (ASN) 1 Point
Documentation 1 Point
Improper cum adjustment 1 Point
2 Late delivery, with unload costs 2 Points
Failure to follow packaging guidelines 2 Points
3 Late delivery, line disruption 3 Points
5 Late delivery, line stoppage 5 Points
10 Late delivery, customer stoppage 10 Points
Overship
1 Over-shipment 1 Point

Shortage
2 Under-shipment, no line disruption 2 Points
5 Under-shipment, line stoppage 5 Points
10 Under-shipment, customer stoppage 10 Points

Note: In addition to the points deducted for the above issues, the Supplier shall be responsible for all costs incurred as a result
of the delivery issue. This includes but is not limited to the following:
1. Premium freight incurred
2. Overtime costs associated to needed production shifts due to lack of material
3. Premium unload costs, where applicable
4. Any customer fees incurred.
5. Freight company issues for any carrier specified by the Supplier. Woodbridge
shall be responsible for carrier issues for any carrier specified by Woodbridge.

Note: Multiple occurrences may be cited on a shipment.

Example: Supplier A is scheduled to deliver 500 frames at 8:00 AM. The frames do
not arrive until 3:00 PM. Seven hours of production was lost on the line, with molds
riding the line and not producing material. No paperwork came with the shipment. The Supplier would be assessed four points for the
late delivery, line disruption, and one point for the lack of ASN under late shipment, quality documentation. The supplier would also
be hit for seven hours of line downtime for the molds riding the line, and not pouring due to missing components.

Supplier Performance Scorecard

Supplier Rating System

SCORING CRITERIA
QUALITY DOCUMENTATION
The Quality Documentation category accounts for ten points on the Scorecard.
Points are assessed for the number of occurrences, with additional points charged for
higher severity issues. The rating system is listed below.
The overall score shall be determined by subtracting the points from the occurrences
from the ten points available.
Level Explanation Points per Occurrence
Documentation
1 Failure to provide quarterly SPC data. 1 Point
1 Failure to provide annual material certifications. 1 Point
1 Failure to appropriately identify sample or prototype 1 Point
material prior to shipment.
1 Failure to use a Woodbridge approved Corrective Action 1 Point
Report format.
1 Failure to provide sample documentation, or 1 Point
failure to perform required sample testing.
1 Failure to provide containment data upon request. 1 Point
1 Failure to respond to supplier day request.
2 Failure to respond to request for updated supplier 2 Points
questionnaire, Quality System Assessment, or
ISO/TS 16949 certificates.
2 Failure to provide initial response to corrective 2 Points
action request within twenty four hours.
3 Failure to provide final answer to corrective 3 Points
action request in a timely manner.
4 Failure to respond to any second request for 4 Points
documentation.
5 Failure to provide information to corrective action 5 Points
request from Woodbridge’s customer.
5 Failure to respond to a Woodbridge request to sort 5 Points
material at either a Woodbridge or customer location.
10 Failure to respond to Woodbridge request to attend 10 Points
Phase Meetings, or customer driven quality meetings.
PPAP
1 Failure to provide IMDS number with PPAP. 1 Point
2 Failure to provide PPAP on time. 2 Points
2 Failure to update interim PPAP. 2 Points
Example: Supplier A ships defective material to a Woodbridge plant. The supplier did not react to a request
for a corrective action report, and did not send a representative to sort the material on hand at Woodbridge. The
supplier also did not respond to a follow up request for the corrective action report. The supplier lost two points
for the failure to make an initial response, four points for failure to sort, and four points for failure to comply on
the second request for the corrective action report follow up. The supplier lost ten points for this incident,
resulting in zero as their quality documentation for the month.

Supplier Performance Scorecard

Supplier Rating System

SUPPLIER PERFORMANCE REVIEW

The Woodbridge Corporate Supplier Quality Assurance Group shall select the top
problem suppliers for each commodity, for supplier improvement sessions. Suppliers
will be compared to others within their commodity, and will be ranked in their
commodity. These ratings may be used to impact future sourcing decisions. Supplier
improvement sessions may be called at our plant locations, Troy, Michigan, or
Mississauga, Ontario offices. These sessions are not optional; attendance by the supplier
is mandatory. Failure to attend a supplier improvement session when mandated, without
gaining permission from the SQA department, may result in the supplier being placed on
CS II containment.
COST RECOVERY POLICY
The Woodbridge Group shall charge back to suppliers any costs related to a quality spill,
customer rejection, or other quality issue, that are the supplier’s responsibility.
The supplier is responsible to perform a written Corrective Action Report at any time it is
requested by a Woodbridge facility or Corporate Supplier Quality Group. This shall be
performed using a format approved by Woodbridge.