Being Top 100 in a Dull Company

Will Kuchta

V.P. Organizational Development

Paychex, Inc.
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Will Kuchta
─ 30+ years experience: machinist, production,
military, sales, consulting, HR, V.P., company
officer
─ Hands-on start up experience
─ Entrepreneur, organizational change consultant
─ “Top 100” awards
─ BA, Economics
─ MLIR
─ Ed.D.
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 Paychex, Inc. Background
− Leading payroll outsourcer for small
businesses
− Founded in 1971 by current CEO
Tom Golisano
− More than 500,000 clients
− More than 100 locations throughout the U.S.
− More than 9,300 employees
− Most locations have 15 - 200 employees
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Paychex Recognition

Fortune “Most Admired” List (2004)

Forbes “Best Managed Companies” (2004)

Forbes “10 Best CEO’s for Shareholder ROI” (2003)

Fortune “100 Best Companies to Work for” (2002, 2003, 2004)

Training Magazine “Top 100 Training Centers” (2002, 2003, 2004)

Nationally recognized for unique Wellness/Prevention programs.

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 What We Do
• Sell 100,000+ new clients annually
• Call on over 1,000,000 businesses annually
• Pay over 7 million employees/pay period
• Produced 10.8 Million W-2s for 2003
• Will Produce over 210 million checks for our clients for
Calendar 2004.
• Move an average of $11 billion/month
• Handle about 5 Million calls/month
• For FY 03, our Sales Telemarketing division
conducted 4,052,562 calls
• Talk to lots of CPAs and Bankers
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What We Don’t Do
• No advertising really, (other than Jeff Sluman,
PGA golfer)
• Very Little PR
• Use Consultants
• No Banners

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 The Paychex
“Magic Bullet”

Sorry, there isn’t “one”.

It’s everything you do. 7

Best Practices at Paychex

™ Hire Right
™ Pay Fairly
™ Match Benefits to your Population
™ Provide Opportunities
™ Train
™ Recognition
™ Communicate
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 Hire Right
™ Determine what you really need
™ Understand your culture, but
change if needed
™ Cultivate the right sources

Sourcing
Yes No Maybe
Internet X X
Ad X X
Current Employees X X X
Schools X
Training Centers X
Local Business Centers X
Not-for-profit Agencies X
Friends, relatives X X X
Clients X X
Civic Groups X X
Private Groups X X
Within 5 miles of location X

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 Hire Right
™ “Recruiting Gems”
– Hire for Attitude
™ Select well
™ Use selection tools carefully
™ Orient from “Day 1”
– What is “Day 1” ?
– First Impression, First Meeting, First Interview
– Treat them right!!
™ Induction
™ Initial Training
™ Mentor
™ Continuous Training 11

Pay Fairly
™ Appropriate to candidate’s related
experience
™ Balance initial pay with progression
pathway
™ Variable pay for output (individual
or group)
™ Don’t do stupid administrative
things
™ Grade caps, “Banding”
™ Use grades, but don’t abuse 12

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Match Benefits to your Population
™ Be Unique
™ Explain Yes and No
™ Share costs and reasons why
business decisions are made in the
shared interest of:
™ Clients
™ Employees
™ Owners
™ Promote Wellness/Prevention
(Lifelong Health) 13

Provide Opportunities

™ For learning

™ For new experiences

™ For advancement

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 Train
™ Train Early

™ Train Often

™ Train Continuously

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Recognition

™ By you
• Official
• Informal
™ By outsiders
• Top 100s
• National
• Local (“Ambassadors”)
• Certification
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 Communicate

™ About all of the above

™ About the business
™ Face-to-face
™ Listen, Listen, Listen
™ Beware of the second coffee pot,
the second building, e-mail

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Don’t forget to “Keep it Simple”

™ Have Fun
– Clambake
– Talent Shows

™ Be Unique

™ Be Anti-Big
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