Dear Respondent,

I am Prof.Pooja.S.Kushwaha IT faculty from Jaipuria Institute of Management, Indore doing

PhD in management from IMS DAVV with the topic” The Development of Knowledge

Management Model for a Management Institute”. A lack of empirical research relating to this
subject makes this a worthwhile study to participate in.

PERSONAL INFORMATION

Name : _________________ _____ Designation: __________________

Email_id : _________________________ Specialization: __________________

Organization/Institute : ___________________ Gender: Male [ ] Female [ ]

Age (in years): [ ] 30-40 [ ] 41-50 [ ] More than 50.

• Please put a tick mark in the appropriate box wherever required.

1. To what extend you understand the term ‘Knowledge Management’?

Little extend Great extend
1 2 3 4 5

2. Does your college/Institute recognize knowledge as a part of their asset base?

a) Yes [ ] b) No [ ] c) Can’t say [ ]

3. What do you think should be the purpose of ‘Knowledge Management’?

a) Saving of time [ ]
b) Knowledge transfer and sharing information more effectively [ ]
c) Provide access to information more efficiently [ ]
d) Avoid the repetition of mistakes and errors [ ]
Others please specify: ____________________________________________
4. To what extend is the following tools are used in your higher learning institution.
Your Feedback –
To a little To a great
extent extent Agree
1 Text processing (e.g. MS Word) 1 2 3 4 5

2 Presentation (e.g. Ms. PowerPoint) 1 2 3 4 5

3 Spreadsheet (e.g. Ms. Excel) 1 2 3 4 5
,
4 Database (e.g. Ms. Access, Ms. SQL, Oracle) 1 2 3 4 5

5 Application Software (e.g. Multimedia software, 1 2 3 4 5

programming software)

5. Does your higher learning institution:

Your Feedback Yes No Do not
Know

1 Have written KM policy or strategy (e.g. create formal

procedures to ensure that lessons learned in the projects
are passed along to other academic staffs that are doing
similar tasks)?
2 Have KM system to capture and circulate skills and
knowledge (e.g. setting up a system for transferring
information between academic staffs)?
3 Have culture intended to promote knowledge sharing
(e.g. collecting and sharing information about best
practices)?
4 Uses other higher learning institutions to acquire
knowledge?
5 Uses specific method or techniques to acquire
knowledge?
6 Have your own research department?
 6. How important are the following reasons as obstacles to the implication of KM in your higher
learning institution?
Your Feedback –
Very Crucial Important Somewhat Not
Crucial Important Important
1 Cost for the implementation of KM 1 2 3 4 5
system is too high
2 Unable to adapt to the changes of how 1 2 3 4 5
Knowledge is captured, stored and shared.

3 Feel insecure in giving away own sensitive 1 2 3 4 5

Knowledge.

4 Lack of procedures to implement KM. 1 2 3 4 5

5 Lack of top management enforcement and 1 2 3 4 5

support.
6 Do not see the need of applying KM. 1 2 3 4 5

7. Your higher learning institution regularly captures and uses knowledge obtained via:
a) Internet (e.g. websites) [ ] b) Intranet [ ] c) Research department [ ]
e) Other higher learning institution (e.g. universities or colleges) [ ]
f) Communication and discussion within the academic staffs [ ]
g) Internal training and seminars [ ]
h) External training and seminars (e.g. training conducted by external organizations) [ ]
i) Written documents (e.g. reference books, training manuals, articles) [ ]
Others. Please specify: __________________________________________
8. In your opinion, how important each of the following KM advantage that benefits your higher
learning institution?

Your Feedback –
Highly Disagree Neutral Agre Highly
Disagree e Agree
1 Improving competitive advantage 1 2 3 4 5
2 Better placements
3 Faculty development. 1 2 3 4 5
4 Revenue growth 1 2 3 4 5
5 To protect your higher learning institution from 1 2 3 4 5
loss of knowledge.
6 Faster response to key different activities within 1 2 3 4 5
the institute
7 Improving quality 1 2 3 4 5
18 Improving Content delivery of academic staff 1 2 3 4 5
92 To reduce dependence on individual academic 1 2 3 4 5
staff’s
knowledge.

9. To what extend do you disagree or agree with the following reward attitudes for knowledge sharing:
Your Feedback –
Highly Disagree Neutral Agree Highly
Disagree Agree

1 Academic staff increases in the higher learning

institution are based on ability and how well one
does his/her work.
2 Promotion of academic staff in higher learning
institution is based on his/her ability or performance
3 Academic staffs are rewarded for the amount of
effort in knowledge sharing they have contributed.
4 Teams of academic staffs who involve in
knowledge sharing are rewarded for good work.
5 Teamwork in knowledge sharing and distribution
is fully recognized and rewarded.

10. Do you intend to share your information and knowledge within your higher learning institution? If
Yes, how? (E.g. via Intranet)
a) No [ ] b) Yes [ ] _________________________________________________

11. Please indicate the aspects and features for KM system that support KM in the higher learning
institution.
a) Information from academic staffs will be stored and made available to other colleagues. This
encourages the academic staffs to store reports, notes and documents so that the amount of materials
will be increased.
b) End user tools such as word processing and presentation tool will be available to academic staffs. In
this case, the PCs are connected to the KM system with standardized personal productivity tools such
as word processing and presentation tools, so that documents can be exchanged easily within a higher
learning institution.
c) Information about ‘Who Knows What’ will be made available to all the academic staffs. Its purpose
is to record and disclose ‘who’ in the higher learning institution knows ‘what’ by building KM system.
This idea is to make sure that all the academic staffs within the higher learning institution are able
access, exchange and share their knowledge via this KM system.

Thank you for your kind co-operation.