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CADD TRAINING CENTRE (M) SDN BHD. Email: info@citylabs2u.

com
(779285-M) Office: +60 3 7957 8775
PJ 8’ Avenue, Unit A-1-5 Fax: +60 3 7957 8775
Jalan Sungai Jernih 8/1 Web: www.citylabs2u.com
46050 Petaling Jaya e-Learning: www.citylabs2u.com/OnlineLearning
CiTY Selangor D.E., Malaysia Jobs: www.cityjobcorner.com

Effective Communication Skills


Overview

Majority of problems and misunderstandings arise because of miscommunication. Unclear


varied messages, misunderstandings, and misconceptions cost organizations millions each
year.
Success in corporate world depends to a large extent on your ability to communicate. This
course will provide you with Effective communication skills which mainly focus on
fundamentals of corporate communication, occupational writing, both correspondence and
report with particular emphasis on business letters, customer relations and sales messages.
This course is designed for executives and all other staff whose role requires them to
interact or communicate effectively with others. This is a highly participative course, with
content tailored to the needs of your organization.

What You Will Learn


When you complete this course, you should be able to:
• Understand Communication Process
• Understand Communication Barriers
• Apply a number of learned skills to help communicate more effectively in the
workplace
• Write and reply to enquiries and requests.
• Write letters that create good will to customers and clients.
• Communicate better, verbally and non-verbally
• Develop better relationships through listening

Prerequisite

• This course does not have any prerequisite

Who Should Attend

The course is recommended for executives/ individuals who desire to communicate in


business processes effectively and efficiently.

Duration

• 2 Days

Course Outline
1. Basics of Communication

CADD TRAINING CENTRE (M) SDN BHD. (779285-M) 03-79578775 harvinder@citylabs2u.com


CADD TRAINING CENTRE (M) SDN BHD. Email: info@citylabs2u.com
(779285-M) Office: +60 3 7957 8775
PJ 8’ Avenue, Unit A-1-5 Fax: +60 3 7957 8775
Jalan Sungai Jernih 8/1 Web: www.citylabs2u.com
46050 Petaling Jaya e-Learning: www.citylabs2u.com/OnlineLearning
CiTY Selangor D.E., Malaysia Jobs: www.cityjobcorner.com

• Meaning and Definition of Communication


• Communication Process Models-Communication
• Science or Art-Importance of Communication
• Forms of Communication.

2. Objectives of Communication
• Information
• Advice
• Suggestion
• Order
• Motivation
• Persuasion
• Warning
• Negotiation
• Education

3. Communication Network
• Formal Communication
• Communication-Upward
• Communication-Informal
• Organigraphs.

4. Medias of Communication
• Oral Communication : Face to Face, Teleconferencing
• Telephone
• Voice Mail
• Written Communication : Fax, E-Mail.

5. Barriers to Communication
• Semantic Barriers
• Physical Barriers
• Organisational Barriers
• Psychological Barriers.

6. Essentials of Effective Communication 7Cs of Communication:

• Candid-Clear
• Complete-
• Concise
• Concrete
• Correct
• Courteous

CADD TRAINING CENTRE (M) SDN BHD. (779285-M) 03-79578775 harvinder@citylabs2u.com


CADD TRAINING CENTRE (M) SDN BHD. Email: info@citylabs2u.com
(779285-M) Office: +60 3 7957 8775
PJ 8’ Avenue, Unit A-1-5 Fax: +60 3 7957 8775
Jalan Sungai Jernih 8/1 Web: www.citylabs2u.com
46050 Petaling Jaya e-Learning: www.citylabs2u.com/OnlineLearning
CiTY Selangor D.E., Malaysia Jobs: www.cityjobcorner.com

• Other Principles of Communication.

7. Listening
• Importance of Listening-
• Types of Listening
• Barriers to Effective Listening
• How to make listening effective

8. Self-Development and Communication


• What is Self Development
• Objectives of Self Development
• How to develop oneself?

9. Information Technology
• Telex-Integrated Services Digital Network
• Computer
• Video Conferencing
• LAN-WAN- Intemet
• Intranet
• Multi media.

10. Developing written Communication Skill


• Introduction-Writing Skill
• Business writing Skills
• Essentials of Business Writing
• Steps in Effective Writing

References:

• CADD TRAINING CENTRE (M) SDN BHD’s Notes

CADD TRAINING CENTRE (M) SDN BHD. (779285-M) 03-79578775 harvinder@citylabs2u.com

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