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Prerequisite
Duration
• 2 Days
Course Outline
1. Basics of Communication
2. Objectives of Communication
• Information
• Advice
• Suggestion
• Order
• Motivation
• Persuasion
• Warning
• Negotiation
• Education
3. Communication Network
• Formal Communication
• Communication-Upward
• Communication-Informal
• Organigraphs.
4. Medias of Communication
• Oral Communication : Face to Face, Teleconferencing
• Telephone
• Voice Mail
• Written Communication : Fax, E-Mail.
5. Barriers to Communication
• Semantic Barriers
• Physical Barriers
• Organisational Barriers
• Psychological Barriers.
• Candid-Clear
• Complete-
• Concise
• Concrete
• Correct
• Courteous
7. Listening
• Importance of Listening-
• Types of Listening
• Barriers to Effective Listening
• How to make listening effective
9. Information Technology
• Telex-Integrated Services Digital Network
• Computer
• Video Conferencing
• LAN-WAN- Intemet
• Intranet
• Multi media.
References: