2010 Top Innovators Report

IBM Public Sector
Together, we’re building

a smarter planet
IBM Public Sector Top Innovators Report
Success stories from the Public Sector’s top innovators
A message from Anne Altman, General Manager, Global Public Sector
IBM is pleased to present this innovation report as a way to share Smarter education is about leveraging advances in educa-
new insights and solutions born out of the emerging collective tion technology to refresh outdated infrastructures with new
will to create a smarter world. In these pages you will find dozens functionality. It’s about eliminating redundancies that have
of short, real-life stories of challenges met – and transcended – created tremendous inefficiencies, ballooning costs and silos of
through fresh thinking and the creative application of state-of- resources. Our schools, colleges and universities will meet the
the-art information technology (IT). growing worldwide demand for knowledge workers, despite the
constraints of limited resources and budget cuts.
IBM has had the privilege and the opportunity to help these
exemplary organizations take their place at the forefront of public Smarter healthcare is about serving people with interconnected,
sector innovation. They are not just making small improvements, collaborative, coordinated health systems. It’s about helping
but transformational, game-changing ones that will help change individuals remain healthy, while assisting care delivery organi-
the world. May they inspire us all as we navigate the challenges zations to deliver more personalized healthcare. It’s about
and the opportunities of a smarter planet. connecting people to information, to experts and to each other
to enable better preventive and therapeutic care.
The planet has been getting smaller and more interconnected.
But it’s also getting more intelligent – as evidenced by the One thing is clear: we have the tools to get there. The technology
groundbreaking initiatives we’re now seeing in public sector is here and ready on a number of fronts including cloud and
organizations worldwide. We’re seeing innovations in systems, stream computing, sensor capabilities, virtualization, visualization
processes and models for government, education and health- and algorithmic models. The only question that remains is: how
Using this report care, at a breathtaking speed. And it’s happening everywhere creative can we be in using these tools to address the complex
We have organized the stories in this book by sector: you look. challenges before us?
Government and Education, Healthcare and Life
Sciences. We have included private life sciences
firms because of the important societal benefits Smarter government is about using scarce resources in ways to
of their work.
make societies and cities work better. It’s about digitizing infor-
Some of these stories are relevant to more than one mation and connecting systems to sense, analyze and integrate Anne K. Altman
focus areas. We’ve repeated these in each area for
reading and printing convenience.
data and respond more intelligently to citizens. It’s about becom- General Manager, Global Public Sector
ing more efficient and responsive, so government can provide
the leadership needed to find – and implement – sustainable
solutions to today’s urgent social problems.
Executive summary 2 Government and 3 Healthcare and 22

Education Life Sciences
Government and Education:
Smarter government and education for a smarter planet are about institutions improving their
outcomes and value to society. They will do this by finding new ways to share information and
resources – laying the foundation to think and act in new and smarter ways.
Government Education
• Alameda County achieves potential millions in cost savings while improving • École Polytechnique Fédérale de Lausanne finds a smarter way to study the human brain 18
public assistance 4 • Hannover Medical School optimizes patient treatment, lowers costs with innovative
• Cheshire County Council creates a new model for delivering services to senior citizens 5 tracking solutions 19
• City of Albuquerque meets public demand for fast and cost-effective access to information 6 • North Carolina State University turns to Cloud Computing to meet growing demand for
• Denmark takes e-government to the next level 7 computing resources 20
• EPELFI – French government agency launches electronic land-registry system 8 • Swansae University – Powerful computing partnership creates knowledge and jobs 21
• Finnish Defense Forces – Winning the battle for closer cooperation between
service branches 9
• Geoscience Australia speeds access to more than 1.2 petabytes of critical research
data for new energy sources 10
• Her Majesty’s Revenue and Customs (HMRC) develops clear roadmap to clean up
carbon emissions 11
• Institute for Information Industry helps maintain the integrity of new research in genetics 12
• Natural England launches initiative to cut carbon emissions in half by 2010 13
• NYPD – Smarter information management takes a bite out of crime 14
• Pacific Northwest National Laboratory (PNNL) empowers utility customers with smart
appliances and real-time market-based energy management 15
• Polish National Police improves national security with improved screening at the border 16
• Stichting Flood Center 2015 – New flood control measures backed by remote
monitoring solution 17

Government Alameda County achieves potential millions in cost savings
while improving public assistance
Alameda’s new information management system helps close service gaps with a better, richer view
of client cases
Executive summary 2 Challenge Reports that once took weeks or even months to generate can
As with many social agencies, limited funding and scarce now happen in minutes. This allows the agency to drive waste
Government and Education 3
• Alameda County Social Services 4 resources were creating challenges for Alameda County, out of the system very quickly and control fraud much better.
• Cheshire County 5 California. So was new legislation. Though caseworkers were Workers know right away if someone has moved or is not
• City of Albuquerque 6 doing lots of good work, a study showed that Alameda had a complying with program rules.
• Danish Government – FORM 7 work participation rate for welfare recipients of only 12 percent.
• EPELFI (Etablissement Public pour This placed them last among California’s 58 counties and Benefits of innovation
l’Exploitation du Livre Foncier well below the state average of 22 percent. Alameda had to • Enables savings of over US$11 million
Informatisé) (formerly GILFAM) 8 increase that number to at least 50 percent. • Gives managers and caseworkers immediate feedback and
• Finnish Defense Forces 9 understanding of case and program status
• Geoscience Australia 10
Another concern was that staff could not always quickly see • Generates reports in minutes instead of weeks or months –
• Her Majesty’s Revenue & Customs
where clients were in the social service system. Alameda allowing caseworkers to apply their expertise by trying
(HMRC) 11
urgently needed to give caseworkers direct access to infor- “what if” scenarios based on current data
• Institute for Information Industry 12
mation about their individual cases and faster, better reporting. • Documents performance on a daily basis to comply
• Natural England 13
• New York City Police Department with regulations.
(NYPD) 14 Solution
• Pacific Northwest National Alameda County teamed with IBM to deploy their Social Services
Laboratory (PNNL) 15 Integrated Reporting System. It combines IBM Entity Analytic
• Polish National Police 16 Solutions (EAS) with IBM Cognos® business intelligence software “ It’s not just about making us more efficient, though
• Stichting Flood Control 2015 17 and other technologies into a powerful data warehouse. it’s certainly doing that... It’s about using our
• École Polytechnique Fédérale
resources wisely and effectively to improve people’s
de Lausanne 18 EAS gives Alameda, for the first time, a complete understanding
• Hannover Medical School
lives, better than we ever could before.”
of an individual’s situation, all in one place. It also helps case-
(Medizinische Hochschule – Don Edwards, Assistant Agency Director, Alameda County
workers identify programs that might work better for the recipient. Social Services
Hannover) 19
• North Carolina State University 20
• Swansae University 21
Healthcare and Life Sciences 22
ibm.com/smarterplanet/government 4
Government Cheshire County Council creates a new model for delivering
services to senior citizens
Cheshire County Council brings its social service agencies together to improve care of the elderly
Executive summary 2 Challenge

Growing resource constraints and a government mandate led
• Alameda County Social Services 4 Cheshire County Council to rethink the way its various agencies
• Cheshire County 5 serve senior citizens. The challenge: each organization had its
• City of Albuquerque 6 own manual, unconnected processes, making it difficult to coor-
• Danish Government – FORM 7 dinate services. The Council needed to shift to a shared services
• EPELFI (Etablissement Public pour model to better coordinate the activities of all its agencies.
l’Exploitation du Livre Foncier
Informatisé) (formerly GILFAM) 8 Solution
• Finnish Defense Forces 9 The Council became one of the first local authorities to address
the U.K. government’s requirement for a uniform, standardized way
to assess the services its senior citizens need. The new automat-
(HMRC) 11
ed process is called the Single Assessment Process. • Reduces time and cost required to perform in-home visits to
It enables agencies to act as a single virtual community of seniors by 20 percent
• New York City Police Department providers to better coordinate their activities. • Improves use of health and social care resources
(NYPD) 14 • Reduces administrative costs through improved coordination
• Pacific Northwest National The new process leverages a shared service model, hosted and between healthcare providers and social agencies.
Laboratory (PNNL) 15 managed by IBM e-business Hosting Services. Each agency
• Polish National Police 16 pays for this support based on their usage. This provides an
• Stichting Flood Control 2015 17 inherently flexible framework for resolving and managing bud-
• École Polytechnique Fédérale get issues across different agencies. The solution now has a “ We’re not only helping Cheshire to be at the leading
de Lausanne 18 thousand users and is expected to add thousands more in the edge in the way it provides services to its older citi-
coming months. zens. With IBM’s help and insight, we’ve also devel-
(Medizinische Hochschule
Hannover) 19 oped a whole new model of how local government
Benefits of innovation can provide services to citizens in an innovative and
• Improves quality and continuity of care by providing a single
• Swansae University 21 joined-up way.”
seamless view of a citizen’s case history
Healthcare and Life Sciences 22 – Alan Allman, Senior Manager for Business Strategy, Planning and
• Improves ability to proactively manage the course of health
Performance, Cheshire County Council
and social care for the elderly
Government City of Albuquerque meets public demand for fast and
cost-effective access to information
American city reduces resources needed to manage data, generate reports and support its public
Web site – achieving a 2000 percent return on investment in new software

The city of Albuquerque in the southwest United States wanted
• Alameda County Social Services 4 to give residents easy access to city data over the Internet –
• Cheshire County 5 including vital public safety information. Yet delivering this data
• City of Albuquerque 6 was no simple task. It had to be sourced from various systems
• Danish Government – FORM 7 in multiple formats. This made the task of consolidating and
• EPELFI (Etablissement Public pour presenting data for public use even more daunting.
Informatisé) (formerly GILFAM) 8 The city needed a solution that would be easy for people to use
• Finnish Defense Forces 9 with minimal training. It would also need to scale to serve many
simultaneous users with fast response times.
(HMRC) 11
Solution Benefits of innovation
After considering several business intelligence solutions, the city • Achieved an almost 2,000 percent return on investment
• New York City Police Department chose to standardize on IBM Cognos® software. This solution (ROI) from its overall Cognos deployment
(NYPD) 14 automates data collection and information sharing among 7,000 (Source: Nucleus Research)
• Pacific Northwest National employees in more than 20 departments – from public safety to • Reduced administrative overhead and identifies ongoing
Laboratory (PNNL) 15 water services to libraries. It is designed to scale quickly and also cost-saving opportunities
• Polish National Police 16 meet the stringent requirements of a public-facing Web site. • Reduced time to create reports for the public using information
• Stichting Flood Control 2015 17 pulled from various city systems – in some cases from several
• École Polytechnique Fédérale Now vendors working for the city can check the payment status hours to minutes.
de Lausanne 18 for their services online. Citizens can:
• Find out who contributed to campaigns
Hannover) 19
• Request the removal of graffiti – and have it acted on within “ With Cognos, it is now possible for us to use
24 hours instead of 2-4 days relatively few resources to provide information to
• Request pick up of large-size garbage items – and have these a large and diverse audience.”
items picked up on the same day, instead of waiting a week.
– Brian Osterloh, Applications Development Manager,
City of Albuquerque
Government Denmark takes e-government to the next level
Danish government redefines public services with a new, collaborative model that puts citizens
at the center
Executive summary 2 Challenge Benefits of innovation

Having made Denmark a leader in e-government, the Danish • Provides a universal approach that other national public
• Alameda County Social Services 4 government was facing the challenge of its own success. Many of structures can use
• Cheshire County 5 the easiest solutions were already in place. Further improvements • Reflects the fact that the public does not care who is
• City of Albuquerque 6 would require more coordinated action across traditional adminis- producing the service, but how the service meets their needs
• Danish Government – FORM 7 trative borders – not only among ministries but also • Could open the way for governments to use a common
• EPELFI (Etablissement Public pour among local, regional and central government and agencies. language in describing their services, potentially increasing
l’Exploitation du Livre Foncier collaboration across nations to resolve issues that are
Informatisé) (formerly GILFAM) 8 It would also require a consolidated and shared view of the cross-border in nature – such as social service and security,
• Finnish Defense Forces 9 public sector in Denmark today. This was no small challenge, health, traffic – and moving towards international best practice
given that Danish public sector services are among the most in service delivery.
extensive in any market-oriented economy.
(HMRC) 11
Solution
• New York City Police Department To get started, the Danish government needed to create a “ A business component model has become an
(NYPD) 14 consolidated view of public sector services across the thou- indispensable tool in our endeavors to modernize
• Pacific Northwest National sands of authorities and institutions in the Danish public sector. the public sector across traditional boundaries. The
Laboratory (PNNL) 15 The government’s Digital Taskforce turned to IBM to tap its new holistic approach, based on FORM will, over
• Polish National Police 16 experience and its Component Business Model Methodology.
time, compel changes in responsibility, in tasks and
• Stichting Flood Control 2015 17 This approach enabled the project team to model a complex,
in processes in and between the public institutions
diversified public sector independent of individual current
de Lausanne 18 processes, organizational boundaries and systems.
and authorities.”
• Hannover Medical School – Lars Frelle, Chief Information Officer in the Ministry of Finance and
(Medizinische Hochschule head of the Digital Taskforce
The result: a consolidated and shared view of the public
Hannover) 19
sector that puts citizens in the center. It’s called The Shared
Public Sector Business Reference Model – in short FORM,
based on the Danish name FællesOffentlig Reference Model.
FORM is the launching point for new e-government and other
collaborative initiatives.
Government French government agency launches electronic
land-registry system
EPELFI (Établissement Public pour l’Exploitation du Livre Foncier Informatisé) uses biometrics for
smarter document access and security

In eastern France, the storage of land ownership records had not
• Alameda County Social Services 4 changed for more than a century. Documents were stored locally
• Cheshire County 5 in 46 branch offices. To validate each transaction, records had to
• City of Albuquerque 6 be updated and signed by a judge.
• Danish Government – FORM 7
• EPELFI (Etablissement Public pour As the decades passed, this system became unwieldy. Local
l’Exploitation du Livre Foncier courthouses had accumulated large numbers of handwritten
Informatisé) (formerly GILFAM) 8 documents – kept in more than 40,000 paper volumes.
• Finnish Defense Forces 9
Now the government of France wanted to replace the paper
documents with an automated system of electronic records.
(HMRC) 11
To spearhead the effort, it created EPELFI (Établissement Benefits of innovation
Public pour l’Exploitation du Livre Foncier Informatisé). A • Improves convenience for citizens and businesses to access
• New York City Police Department top concern was to ensure the security of documents and documents while reducing costs in the long term
(NYPD) 14 proper authentication. • Eliminates need for notaries to travel to local courthouses to
• Pacific Northwest National get copies and register documents
Laboratory (PNNL) 15 Solution • Provides security against unauthorized tampering and altera-
• Polish National Police 16 EPELFI engaged IBM to create a security-rich, online land- tion of documents.
• Stichting Flood Control 2015 17 registry system. To help prevent unauthorized access to
• École Polytechnique Fédérale documents, the solution includes a biometric authentication
de Lausanne 18 framework requiring fingerprint verification. Only judges can
validate online transactions, just as formerly they had exclusive “ Security was as important as convenience in
rights to update and approve paper documents. Other users – designing the electronic land registry system.
Hannover) 19
such as landowners, businesses, notaries and banks – will have IBM addressed our concerns by creating a secure
permission to view certain records based on their profiles. biometric identification system for authenticating
Healthcare and Life Sciences 22 judges’ signatures.”
The solution will process 750,000 registration transactions each
– Jean-Luc Vallens, president of EPELFI
year. Some 2.5 million registrations are now online.
Government Winning the battle for closer cooperation between service branches
European national defense force develops an SOA-based command, control, communications and computing (C4)
service hub that allows all branches of the military to share C4 applications and operations, and enables the defense
force to coordinate and communicate with forces from other nations

The Finnish Defense Forces (FDF) is responsible for defending • Projected 80 percent reduction in time required to develop
• Alameda County Social Services 4 Finland’s national sovereignty in all situations. The FDF realized new command, control, communications and computing
• Cheshire County 5 that its vision of a faster, more flexible and more coordinated force systems via SOA service reuse and a projected 75 percent
• City of Albuquerque 6 required not only institutional change but also a fundamental reduction in required C4 systems infrastructure through
• Danish Government – FORM 7 change in the way it managed information. While the FDF knew consolidation and virtualization
• EPELFI (Etablissement Public pour that closer coordination between its own service branches and • While interservice coordination is a key goal of the FDF’s
l’Exploitation du Livre Foncier those of other nations was essential, deeply entrenched initiative, it is also a prerequisite to the broader goal of work-
Informatisé) (formerly GILFAM) 8 silos in its command, control, communications and computing ing with external parties (as well as other Finnish agencies).
• Finnish Defense Forces 9 (C4) systems presented a major barrier. The FDF adopted a Because the FDF is consistent with the SOA framework laid
NATO study group’s resolution – to rely on SOA technology – as out by NATO, it will be far better positioned to share informa-
a guideline for its own transformation effort. tion with other military forces in international engagements.
(HMRC) 11
• The fact that it can control information access levels provides
Solution the security capabilities it needs to work in collaboration with
• New York City Police Department The FDF teamed with IBM to create an SOA-based service hub the armed forces of other nations.
(NYPD) 14 that enables all branches to share common C4 applications and –
• Pacific Northwest National by enabling the dynamic reuse of services – allows the FDF to get
Laboratory (PNNL) 15 new applications out to the field in a fraction of the time. The SOA
• Polish National Police 16 framework developed by IBM also helps the FDF to bind its opera- “ The solution we are developing with IBM will
• Stichting Flood Control 2015 17 tions more closely with other nations’ forces and – by enabling give us the flexibility and resource efficiency our
• École Polytechnique Fédérale service reuse and rapid development – enables the FDF to adapt military needs to adapt to a more dynamic and
de Lausanne 18 its operations quickly in response to situational changes on the
uncertain world.”
ground.
(Medizinische Hochschule – Mika Hyytiainen, CIS Chief Architect, Finnish Defense Forces
Hannover) 19
Government Geoscience Australia speeds access to more than
1.2 petabytes of critical research data for new energy sources
A high-performance data management system helps Australian government and scientific communi-
ties make informed decisions about resources, the environment and infrastructure

Geoscience Australia maintains a vast archive of offshore seismic
• Alameda County Social Services 4 data and satellite remote sensing data. The agency expects this
• Cheshire County 5 archive to more than double over the next 10 years. The Australian
• City of Albuquerque 6 government uses this data to attract international investment in
• Danish Government – FORM 7 the search for petroleum and gas.
• EPELFI (Etablissement Public pour
l’Exploitation du Livre Foncier Geoscience required a solution that would not only meet its
Informatisé) (formerly GILFAM) 8 current data infrastructure needs, but also provide a smooth
• Finnish Defense Forces 9 growth path in capacity and performance for the future. To
efficiently manage its large datasets, Geoscience needed a
system that would:
(HMRC) 11
Benefits of innovation
• Make it faster and easier for industry and other clients • Provides significantly faster access to over 1.2 petabytes
• New York City Police Department to access the petroleum, remote-sensing and other large of research data
(NYPD) 14 data repositories • Eliminates manual processes for improved
• Pacific Northwest National • Effectively manage this valuable scientific data. operational efficiency
Laboratory (PNNL) 15 • Will meet the agency’s growing storage needs for years
• Polish National Police 16 Solution to come.
• Stichting Flood Control 2015 17 Geoscience Australia joined hands with IBM Business
• École Polytechnique Fédérale Partner, Tardis Services Private Ltd., to implement a new high-
de Lausanne 18 performance, reliable IBM storage solution. IBM scale-out file
services provide Geoscience with high performance and “ The IBM solution came out favorably in the tender
unmatched filer node and storage reliability. process. In particular, it was very favorably priced
Hannover) 19
• North Carolina State University 20 compared to other options.”
As higher priority data is migrated to the new system,
• Swansae University 21 – Paul Trezise, Executive Officer of the Petroleum and Marine Division,
Geoscience can reduce access times to data from a month Geoscience Australia
or more to as little as a day. The data is now contained on
new media types in a secure, protected environment rather
than a storage warehouse.
Government Her Majesty’s Revenue and Customs (HMRC) develops clear
roadmap to clean up carbon emissions
The United Kingdom’s tax and revenue agency launches initiative to cut overall carbon emissions
in half by 2010

HMRC aims to be at the forefront of sustainable development
• Alameda County Social Services 4 within government. The agency was making strong progress
• Cheshire County 5 against many of the environmental targets set by the Sustainable
• City of Albuquerque 6 Development Commission. But the sheer size of the organization
• Danish Government – FORM 7 made it difficult to get a reliable overview of carbon consumption
• EPELFI (Etablissement Public pour and the priority areas for action.
Informatisé) (formerly GILFAM) 8 HMRC wanted a clear roadmap to reach the set target for
• Finnish Defense Forces 9 reducing carbon emissions from offices 12.5 percent by 2010.
Solution
(HMRC) 11
IBM worked with HMRC to review its current carbon manage- Benefits of innovation
ment using a range of carbon diagnostic tools based on the • Provides a comprehensive picture of current carbon emissions
• New York City Police Department IBM Component Business Model. This review helped to identify along with a clear set of recommendations to help it exceed
(NYPD) 14 gaps between current HMRC practices and leading practices required targets
• Pacific Northwest National for carbon management. • Identifies actions that will have greatest and fastest impact for
Laboratory (PNNL) 15 a total potential carbon reduction of up to 50 percent along
• Polish National Police 16 The result: a comprehensive list of priority actions from which with significant cost savings over time.
• Stichting Flood Control 2015 17 HMRC can build a program to reduce its carbon footprint –
• École Polytechnique Fédérale including a range of energy-saving initiatives for the IT area.
de Lausanne 18 For example, consolidating its data centers could provide
energy and floor space savings of up to 90 percent by reduc- “ The work we did with IBM has been very important
Hannover) 19
ing over 400 servers to 14. in getting the carbon issue on the agenda within
• North Carolina State University 20 HMRC. It helps people understand what needs to be
If HMRC implemented every action on the list, it could reduce done and is a powerful way of highlighting the key
its total carbon output by up to 50 percent. Most of the initiatives
Healthcare and Life Sciences 22 areas of activity required across the organization.”
would also provide a cost saving.
– Judy Greevy, Head of Corporate Social Responsibility and
Diversity at HMRC
Government Institute for Information Industry helps maintain the integrity
of new research in genetics
Secure, flexible infrastructure protects the privacy of genetics data for Taiwan Biobank

The Institute for Information Industry is a government agency
• Alameda County Social Services 4 that supports the development of the IT industry in Taiwan.
• Cheshire County 5 When Taiwan Biobank, a genetic database project, was in its
• City of Albuquerque 6 pilot stages, it turned to the Institute for help creating the right
• Danish Government – FORM 7 IT infrastructure. The Institute identified two main challenges:
l’Exploitation du Livre Foncier • It was difficult to scope how the project’s IT requirements
Informatisé) (formerly GILFAM) 8 would change over time
• Finnish Defense Forces 9 • A new government regulation regarding privacy and genetic
information had yet to be finalized.
(HMRC) 11
The new IT infrastructure would need to be flexible and scalable Benefits of innovation
to support the long-term success of the Biobank project in a • Provided Biobank the flexibility and scalability needed to adapt
• New York City Police Department rapidly evolving environment. to evolving user needs
(NYPD) 14 • Cut development time almost in half
• Pacific Northwest National Solution • Enabled researches to deliver the first two phases of the
Laboratory (PNNL) 15 The Institute teamed with IBM Business Partner Tung-I Informa- genetic database project within a tight timeframe.
• Polish National Police 16 tion Service Co. to implement IBM Clinical Genomics Solution
• Stichting Flood Control 2015 17 software. This solution’s integrated architecture helps researchers
• École Polytechnique Fédérale identify and analyze the molecular basis of disease. The solution
de Lausanne 18 also provides a data repository for phenotype and genotype infor- “ The IBM solution offered the flexibility and scal-
mation, as well as data privacy and security technologies. ability we need to quickly adapt to changing project
Hannover) 19 requirements and parameters.”
• North Carolina State University 20 – Belinda Chen, Ph.D., Institute for Information Industry
Government Natural England launches initiative to cut carbon emissions in
half by 2010
Leading environmental group aims to exceed government targets using new IBM technologies

Created in 2006, Natural England is working to conserve and
• Alameda County Social Services 4 enhance the environment. The organization has a strong imper-
• Cheshire County 5 ative to show leadership within the United Kingdom by signifi-
• City of Albuquerque 6 cantly reducing its corporate carbon footprint. So, when the
• Danish Government – FORM 7 government’s Climate Change Bill set the goal to reduce carbon
• EPELFI (Etablissement Public pour emissions 26 to 32 percent by 2020, Natural England set out to
l’Exploitation du Livre Foncier exceed that target. Its goal: to achieve a 50 percent reduction
Informatisé) (formerly GILFAM) 8 by 2010.
• Finnish Defense Forces 9
Solution
Natural England chose to work with IBM to develop and deploy
(HMRC) 11
a comprehensive vision, change roadmap and detailed delivery Benefits of innovation
plan. Motivating people is the key to success, so early on IBM • Provides a clear roadmap to help cut carbon emissions in
• New York City Police Department helped devise and implement a staff communication program, half by 2010
(NYPD) 14 based on leading practices in employee engagement. • Supports success with a strong, evidence-based carbon
• Pacific Northwest National measurement and management system
Laboratory (PNNL) 15 IBM is also helping National England explore how IT solutions • Meets target of achieving 20 percent carbon reduction in
• Polish National Police 16 can act as an enabler for carbon reduction. For example, one year.
• Stichting Flood Control 2015 17 having identified travel as one of the four biggest contributors
• École Polytechnique Fédérale to carbon production, the two companies are exploring how
de Lausanne 18 videoconferencing, teleconferencing and Web 2.0 style collabo-
ration and interaction tools can help reduce the amount of travel “ IBM has taken a lead in the area of carbon
to internal meetings. management, particularly across government
Hannover) 19
• North Carolina State University 20 organizations.”
• Swansae University 21 – David Young, Executive Director of Strategy and Performance,
Healthcare and Life Sciences 22 Natural England
Government Smarter information management takes a bite out of crime
NYPD uses a consolidated view of crime information to prevent and solve crimes more quickly,
improving public safety

NYPD is the largest police department in the U.S. Law enforce-
• Alameda County Social Services 4 ment generates broad and diverse streams of information related
• Cheshire County 5 to crime. Over the years, major police departments have become
• City of Albuquerque 6 extremely adept at capturing this information. The problem, how-
• Danish Government – FORM 7 ever, is where the information goes after it’s ingested. In the case
• EPELFI (Etablissement Public pour of the NYPD, that information was almost as compartmentalized
l’Exploitation du Livre Foncier and siloed as the department itself. NYPD recognized that to more
Informatisé) (formerly GILFAM) 8 effectively solve and prevent crimes, it needed to provide infor-
• Finnish Defense Forces 9 mation to key users – from precinct detectives to crime analysts
to department leadership – more holistically, thus strengthening
its ability to synthesize various bits of information into actionable
(HMRC) 11
intelligence. Benefits of innovation
• Helps prevent crimes through pattern recognition and
• New York City Police Department Solution information gathering
(NYPD) 14 IBM helped NYPD develop the Crime Information Warehouse • Enables faster closing of cases through more efficient
• Pacific Northwest National (CIW), which provides a single, easy-to-use point of access to gathering, consolidation and analysis of crime-related
Laboratory (PNNL) 15 data on virtually all crimes committed in NY’s five boroughs. The data; reports that could take weeks or months are now
• Polish National Police 16 CIW solution provides the information foundation for the NYPD’s available instantly
• Stichting Flood Control 2015 17 state-of-the-art Real Time Crime Center. Using IBM Cognos® • Dispatchers can flag dangerous situations for responding
• École Polytechnique Fédérale Business Intelligence software along with Global Information officers, thus contributing to increased officer safety
de Lausanne 18 System (GIS) mapping and visualization tools, officers and • Enables officers to concentrate on solving crimes rather
analysts in the center can detect crime patterns as they are than gathering information and writing reports about them.
forming, enabling precinct commanders to take proactive
Hannover) 19
measures to keep ahead of these trends – and head off spikes
in criminal activity.
“ The NYPD’s innovative policing strategies depend
on our ability to gather, share and act on informa-
tion. IBM — its people, partners and technology—
have helped us redefine how information can be
used to fight crime.”
– James Onalfo, Chief Architect and CIO, NYPD
Government Pacific Northwest National Laboratory (PNNL) empowers utility customers
with smart appliances and real-time, market-based energy management
Intelligent power management and smarter appliances reduce customer electric bills while lowering stress
on the electrical grid

Across the United States, the electrical grid is under unrelenting • Cut short-term peak electricity distribution loads by up to
• Alameda County Social Services 4 stress. Recent years have borne witness to increasing problems. 50 percent during times of stress on the grid, helping to
• Cheshire County 5 On the west coast, power shortages resulting in rolling black- avoid power restrictions and cascading blackouts
• City of Albuquerque 6 outs have become a fact of life. In 2003, a massive blackout • Decreased average peak loads for consumers by 15 percent
• Danish Government – FORM 7 struck eight states in the northeast and midwest, as well as over the course of one year in exchange for a 10 percent sav-
• EPELFI (Etablissement Public pour parts of Canada. ing on their electricity bills
l’Exploitation du Livre Foncier • If widely adopted, could reduce peak electricity prices sub-
Informatisé) (formerly GILFAM) 8 As part of the U.S. Department of Energy’s GridWise® Program, stantially and eliminate the need to construct approximately
• Finnish Defense Forces 9 the Pacific Northwest National Laboratory (PNNL) wanted an US$70 billion in new generation, transmission and distribution
innovative way to keep the electrical grid healthy. The goal: to systems over the next 20 years.
manage demand for electricity through a combination of intel-
(HMRC) 11
ligent technology and financial incentives.
• New York City Police Department Solution “ We’re finding that people are actually curtailing
(NYPD) 14 PNNL tested two new technologies to help manage consumption their use and saving energy simply because they
• Pacific Northwest National and use of electricity. In one, the lab teamed with IBM to create have greater control.”
Laboratory (PNNL) 15 a virtual marketplace where consumers can trade flexibility in
– Don Hammerstrom, Project Manager,
• Polish National Police 16 usage for lower costs. Intelligent devices (such as thermostats) Pacific Northwest GridWise Demonstration Projects
• Stichting Flood Control 2015 17 in consumers’ homes were tied to the PNNL system, which auto-
• École Polytechnique Fédérale matically controlled power consumption in near-real time based
de Lausanne 18 on pricing signals and customer preference.
The second study tested “smart” appliances that could sense
Hannover) 19
and respond to stress on the grid by temporarily curtailing
electricity use. Both studies were highly successful in managing
demand and reducing stress on the grid.
Government
Polish National Police improves national security with
improved screening at the border
Mobile system ensures highly accurate identity and visa checks of people and vehicles entering Poland

Open borders can pose tough security challenges. This was the
• Alameda County Social Services 4 case for Poland as it prepared to join the Schengen Agreement.
• Cheshire County 5 The Agreement provides free movement of people within
• City of Albuquerque 6 15 countries in Europe.
• EPELFI (Etablissement Public pour To protect national security, the Polish National Police needed
l’Exploitation du Livre Foncier a foolproof system to check the identity and visa status of
Informatisé) (formerly GILFAM) 8 people and vehicles entering the country. The Police also
• Finnish Defense Forces 9 needed to develop a mobile system enabling access to the
Schengen Information System (SIS). This system records the
details of people:
(HMRC) 11
• Wanted for arrest • Greatly improves police force operations – shortening the
• New York City Police Department • To be placed under surveillance or subject to specific checks time for queries communicated over the radio and eliminating
(NYPD) 14 • To be refused entry at external borders (on either national most errors
• Pacific Northwest National security or immigration grounds). • Enables Polish police to access information from both internal
Laboratory (PNNL) 15 and external systems
• Polish National Police 16 The system also checks lost or stolen items. • Protects security of police operations with multi-layer security.
• Stichting Flood Control 2015 17
• École Polytechnique Fédérale Solution
de Lausanne 18 IBM helped the police develop a mobile system to give police
officers access to both internal Polish criminal databases and SIS- “ The new system greatly improves the field police
related systems – including the Visa Information System force operation. It shortens the long waiting time for
Hannover) 19
and national registers. Polish police patrols can now check the queries communicated over the radio, while practi-
identity and visa status of individuals and vehicles in Poland cally eliminating errors and omissions. An addi-
using PDA mobile terminals. The solution features multi-layer
Healthcare and Life Sciences 22 tional advantage is the simplified data reading from
security to protect the mobile terminals so that loss of a device
documents, using a bar code and two-dimensional
or theft won’t pose a threat to the network, data systems or
police operations.
Aztec code reader built into the terminal.”
– Andrzej Machnacz, Ph.D., Director of the Information
and Communication Technology Bureau at the National
Police Headquarters
Government
Netherlands introduces new flood control measures backed
by remote monitoring solution
New intelligence on performance of levees helps prevents flooding and potentially saves lives

Flooding is a frequent threat for the people of the Netherlands.
• Alameda County Social Services 4 Stichting Flood Control 2015 is a government foundation tasked
• Cheshire County 5 with delivering new flood control measures across the country.
• City of Albuquerque 6 A vital part of this operation is to monitor and inspect levees
• Danish Government – FORM 7 across the country.
l’Exploitation du Livre Foncier In the past, levees were inspected visually. But this approach
Informatisé) (formerly GILFAM) 8 cannot detect the true conditions inside the levee. With more
• Finnish Defense Forces 9 frequent and increasingly severe weather conditions, high water
levels and droughts, Stichting Flood Control 2015 needed to find
new ways to monitor and inspect levees – for example, by intro-
(HMRC) 11
ducing robust sensory networks. Benefits of innovation
• Was validated under real-world conditions using a 100-meter
• New York City Police Department Solution levee that was made to collapse
(NYPD) 14 IBM worked with the Netherlands-based Deltares (delta • Enables the government to identify and strengthen weak
• Pacific Northwest National technology experts) and TNO (a scientific research organiza- levees or effectively warn the population in case of evacuation.
Laboratory (PNNL) 15 tion) to develop and implement a robust monitoring solution for
• Polish National Police 16 sensor networks to assess the stability of the country’s levees.
• Stichting Flood Control 2015 17 The sensors are connected via traditional protocols to a PC that
• École Polytechnique Fédérale aggregates all the sensor feeds. TNO produced a visualization “ Thanks to the robust services provided by IBM, TNO
de Lausanne 18 client that displays the vital information with three different views: and Deltares, the government now has improved
insight into the stability of the Netherlands levees.”
• A maintenance view, featuring a map of where the events
Hannover) 19 – Jos Maccabiani, Deltares
took place
• A decision maker view, featuring a color-coded image of the
levee using green, orange and red
• An analyst view, featuring graphs and detailed
sensor readings.
Education École Polytechnique Fédérale de Lausanne finds a smarter
way to study the human brain
Supercomputing power enables rapid simulations, cutting research time from days or weeks
to just seconds

École Polytechnique Fédérale de Lausanne is an education,
• Alameda County Social Services 4 research and technology institute in Switzerland. Its Brain
• Cheshire County 5 Mind Institute has the mission to “understand the fundamen-
• City of Albuquerque 6 tal principles of brain function in health and disease, by using
• Danish Government – FORM 7 and developing unique experimental, theoretical, technological
• EPELFI (Etablissement Public pour and computational approaches.” This type of research requires
l’Exploitation du Livre Foncier high-resolution computer modeling. Hundreds of thousands of
Informatisé) (formerly GILFAM) 8 parameters need to be taken into account to model the brain at
• Finnish Defense Forces 9 the cellular level.
How could the institute get the computing power it needed to
(HMRC) 11
pursue the medical breakthrough of a lifetime? • Provides a reusable computer model, together with a
central research database and a command-and-control tool,
• New York City Police Department Solution that will enable the global neuroscience community to run
(NYPD) 14 The École embarked on a remarkable project, called the Blue simulations and analyses to increase the global understanding
• Pacific Northwest National Brain Project, to create a model of the fundamental building of brain functioning
Laboratory (PNNL) 15 blocks of the human brain. The project uses an IBM eServerTM • Will generate not only a host of research publications for
• Polish National Police 16 Blue Gene supercomputer to run simulations of the brain, the École but also industry partnerships, patents and
• Stichting Flood Control 2015 17 eventually working down to the molecular level. spin-off enterprises.
de Lausanne 18 This research will help scientists gain new insights into internal
processes such as thought, perception and memory. Much of the
Hannover) 19
pretesting and planning normally required for a major experiment “ A few seconds of computer simulation could
can now be done electronically, rather than in the laboratory. replace days, even weeks, of wet lab research.”
• Swansae University 21 – Henry Markram, Professor and Founder, Brain and Mind Institute, École
Benefits of innovation Polytechnique Fédérale de Lausanne
• Reduces experiment and research time exponentially,
while adding an enormous wealth of information to the
research community
ibm.com/smarterplanet/education 18
Education Hannover Medical School optimizes patient treatment,
lowers costs with innovative tracking solution
How one of the world’s top university medical centers is prioritizing and tracking patients
from admission to discharge

Medizinische Hochschule Hannover (Hannover Medical School)
• Alameda County Social Services 4 is one of the world’s leading university medical centers. To
• Cheshire County 5 continuously improve, the school wanted to:
• City of Albuquerque 6
• Danish Government – FORM 7 • Improve patient treatment
• EPELFI (Etablissement Public pour • Reduce wait times
l’Exploitation du Livre Foncier • Optimize processes.
Informatisé) (formerly GILFAM) 8
• Finnish Defense Forces 9 In the past, patients were being seen in the order they arrived
at the hospital. There was no way to systematically track
admissions based on medical priority.
(HMRC) 11
The school envisioned a patient tracking solution that would • Provides an affordable entry-level tracking solution today
• New York City Police Department automatically gather and record data about patient treatment, • Can expand over time to support a fully integrated enterprise-
(NYPD) 14 including wait times and patient location. Over time, the school wide tracking solution
• Pacific Northwest National would expand this solution to include other capabilities, such • Helps staff locate and prioritize patients from the moment they
Laboratory (PNNL) 15 as locating and tracking medical devices. enter the hospital until the time they are discharged
• Polish National Police 16 • Helps optimize treatment processes, reduce waiting times
• Stichting Flood Control 2015 17 Solution for patients, increase patient security and reduce the cost of
• École Polytechnique Fédérale Using a service-oriented architecture approach, IBM created a patient care.
de Lausanne 18 comprehensive tracking solution for Hannover Medical School.
The solution uses radio frequency identification (RFID) technology
to automatically track and record the position of each patient or
Hannover) 19
device. Doctors and medical staff can check patient location, wait “ The tracking solution, built using state-of-the-art
times and treatment via a secure portal. technologies like RFID, along with an open source
Healthcare and Life Sciences 22 approach, provides the medical school with an in-
The solution is currently being piloted within the hospital’s trauma expensive entry-level tracking solution that we can
surgery department. In the future, the school can add other
build on for the future.”
tracking solutions for medical devices and assets reusing the
– Timo Stübig, Doctor and Project Manager at Hannover Medical School
same hardware and system architecture.
Education North Carolina State University turns to Cloud Computing
to meet growing demand for computing resources
Major research university develops first-of-kind solution to deliver computing resources
more quickly and cost-effectively
Executive summary 2 Challenge technology offers the school a quantum improvement in access,
North Carolina (NC) State University is a comprehensive efficiency and convenience over the traditional computer labs
• Alameda County Social Services 4 university known for its leadership in education and research. of the past. The success of this project has allowed NC State to
• Cheshire County 5 It is also recognized worldwide for its science, technology, extend their cloud services throughout the state to both higher
• City of Albuquerque 6 engineering and mathematics programs. education and K-12 institutions.
• EPELFI (Etablissement Public pour Growing demand for academic computing resources made Benefits of innovation
l’Exploitation du Livre Foncier it increasingly difficult for the university to meet the service • Supports a more efficient licensing strategy based on
Informatisé) (formerly GILFAM) 8 levels that key users required. NC State envisioned a more real utilization, reducing its future licensing costs by up to
• Finnish Defense Forces 9 flexible, user-driven provisioning framework that would enable 75 percent
fundamental change – both in the way users accessed • Enables the university to increase the average number of
academic computing resources and, more broadly, in the students served per license by more than 150 percent
(HMRC) 11
way the university managed these resources. • Allows NC State to handle the academic computing require-
ments of a growing student population while minimizing the
• New York City Police Department Solution growth of its infrastructure.
(NYPD) 14 IBM adapted lab computing into a virtualization model that
• Pacific Northwest National can deliver more resource support at lower cost. NC State
Laboratory (PNNL) 15 deployed the IBM BladeCenter® platform across the university to
• Polish National Police 16 run high-performance computing, research and learning “ Our goal was to rethink the way we met the
• Stichting Flood Control 2015 17 applications. academic computing needs…By collaborating
with IBM, we are now better able to deliver on
de Lausanne 18 NC State also built a first-of-a-kind provisioning and scheduling
that mission.”
system – known as the Virtual Computing Lab – that has com-
(Medizinische Hochschule – Mladen Vouk, head of the Department of Computer Science,
pletely redefined the way users interact with NC State’s IT NC State University
Hannover) 19
resources. The new “cloud computing” model for provisioning
Education Powerful computing partnership creates knowledge and jobs
Welsh university helps revitalize the local economy while enabling major scientific breakthroughs with
the help of IBM’s powerful Blue C supercomputer

Swansea University is central to achieving one of the Welsh
• Alameda County Social Services 4 Assembly Government’s key strategies – maintaining employment
• Cheshire County 5 and wealth in a region hit by the decline of its traditional heavy
• City of Albuquerque 6 industries. By creating a concentrated cluster of public and
• Danish Government – FORM 7 private sector organizations around the University, the two
• EPELFI (Etablissement Public pour organizations wanted to stimulate developing sectors such as
l’Exploitation du Livre Foncier life science and the knowledge economy. Together, the Welsh
Informatisé) (formerly GILFAM) 8 Assembly Government and Swansea University created a new
• Finnish Defense Forces 9 Institute of Life Science at the University’s School of Medicine.
Solution
(HMRC) 11
The ILS brings together specialists in medicine, engineering, com- • Has supported many new research projects, including a
puting, physics and bioscience in a multidisciplinary nationwide epidemiology study in conjunction with the U.K.
• New York City Police Department environment that pushes traditional intellectual boundaries. Department of the Environment, and a study concerning
(NYPD) 14 With reliance on techniques such as bioinformatics for the potential impact of bird flu
• Pacific Northwest National epidemiology, genetic and molecular research, or medical • Has led to many medical breakthroughs, with over 20 high-
Laboratory (PNNL) 15 visualization for diagnostic body scanning, the ILS requires quality publications produced in the first year alone.
• Polish National Police 16 powerful computing and access to the best knowledge
• Stichting Flood Control 2015 17 management expertise. The ILS houses IBM’s “Blue C,” one of
• École Polytechnique Fédérale Europe’s fastest computers dedicated to life science research,
de Lausanne 18 giving the ILS the computing resources it needs to embark “ Using unstructured data in the way we are currently
on a wide range of new medical research projects that were exploring with IBM can unlock unexpected insights.
previously unapproachable. Many major breakthroughs have been made as
Hannover) 19
• North Carolina State University 20 the result of anecdotal evidence. If we can ease
Benefits of innovation and enhance the use of this type of information
• Has helped create a vibrant business community with
Healthcare and Life Sciences 22 the potential is hugely exciting.”
Alliance Boots locating its Center for Innovation at ILS
– David Lewis, Director, Blue C, the Institute of Life Science,
Swansea University
Healthcare and Life Sciences:
A smarter healthcare system is a connected healthcare system. It seamlessly links research and drug
discovery to those who diagnose and treat our illnesses, as well as to insurers, employers and the
broader communities in which we live.
• American Hospital Dubai moves smoothly to a new model of patient care 23 • Implanet – Smarter supply chain improves medical device delivery and customer service 30
• École Polytechnique Fédérale de Lausanne finds a smarter way to study the human brain 24 • Merit Foundation – Pan-European arthritis-care database may revolutionize patient care 31
• Geisinger Health System advances medical breakthroughs with smarter integration of • Metabasis speeds time to market for new drug therapies for diabetes and other diseases 32
patient data 25 • Samarinda Lodge creates a new model for senior care where help is always
• GSMS Incorporated takes consumer safety a huge leap forward with smarter close at hand 33
drug tracking 26 • Servicio Extremeño de Salud (SES): A brand new model for patient services 34
• Guang Dong Hospital – The best of Eastern and Western medicine meet at • Smarter records management helps Shanghai First People’s Hospital improve
Southern China’s largest hospital system 27 patient care, lower costs 35
• Hannover Medical School optimizes patient treatment, lowers costs with innovative • UPMC innovates and transforms to save, freeing up resources for patient care 36
tracking solution 28 • Western North Carolina Health Network (WNCHN): creating a virtual network of
• New markets, new operations: Highmark redefines its business in a changing industry 29 patient care 37

Healthcare and Life Sciences American Hospital Dubai moves smoothly to a new model
of patient care
Effective planning for change helps leading hospital in the Gulf States quickly tap the benefits of a new
Healthcare Information System

Hospitals around the world are introducing new clinical systems
based on electronic health records. But even the most innovative
approach to patient care will not yield the best results if it is not
• American Hospital Dubai 23
• École Polytechnique Fédérale properly planned and implemented. So when American Hospital
de Lausanne (EPFL) 24 Dubai (AHD) wanted to get its new Hospital Information System
• Geisinger Health System 25 off to a fast start, it sought a partner to:
• GSMS Incorporated 26
• Guang Dong Hospital of Traditional • Develop a strategic technology plan
Chinese Medicine 27 • Establish a system selection process
• Hannover Medical School • Provide program and change management, including a
(Medizinische Hochschule plan to ease the integration of technology, process and
Hannover) 28
people change. Benefits of innovation
• Highmark 29
• Enhances the delivery of healthcare for the community
• Implanet 30
Solution of Dubai and surrounding Gulf States
• Merit Foundation 31
AHD turned to IBM Healthlink (a division of IBM Global Business • Gives caregivers secure, real-time access online to the
• Metabasis Therapeutics, Inc. 32
• Samarinda Lodge 33 Services) to help plan and lead the implementation. IBM first complete medical records for every patient they treat
• Servicio Extremeño de Salud (SES) 34 gave AHD a strategic roadmap to implement the new Health • Provides a complete transition plan for staff to proactively
• Shanghai First People’s Hospital 35 Information System. This system will provide an electronic ease the various technology, process and people changes
• UPMC 36 medical record for secure, real-time and online access to all associated with the system implementation.
• Western North Carolina patient information. It will include all inpatient and outpatient
Health Network 37 treatment as well as clinic visits to all AHD providers at various
points of care.
“ IBM Healthlink’s strong track record and
IBM also gave AHD a complete physician and staff transition capabilities in the health sector made IBM the
plan to help them quickly and smoothly adopt the new systems logical choice to provide Project Management
and processes. and Change Management Services when AHD
embarked on the HIS implementation.”
– Richard Larison, CEO, American Hospital Dubai
ibm.com/smarterplanet/healthcare 23
Healthcare and Life Sciences École Polytechnique Fédérale de Lausanne finds a smarter
way to study the human brain
Supercomputing power enables rapid simulations, cutting research time from days or weeks
to just seconds

École Polytechnique Fédérale de Lausanne is an education,
research and technology institute in Switzerland. Its Brain
Mind Institute has the mission to “understand the fundamen-
• École Polytechnique Fédérale tal principles of brain function in health and disease, by using
de Lausanne (EPFL) 24 and developing unique experimental, theoretical, technological
• Geisinger Health System 25 and computational approaches.” This type of research requires
• GSMS Incorporated 26 high-resolution computer modeling. Hundreds of thousands of
• Guang Dong Hospital of Traditional parameters need to be taken into account to model the brain at
Chinese Medicine 27 the cellular level.
(Medizinische Hochschule How could the institute get the computing power it needed to
Hannover) 28
pursue the medical breakthrough of a lifetime? • Provides a reusable computer model, together with a
• Highmark 29
central research database and a command-and-control tool,
• Implanet 30
Solution that will enable the global neuroscience community to run
The École embarked on a remarkable project, called the Blue simulations and analyses to increase the global understanding
• Samarinda Lodge 33 Brain Project, to create a model of the fundamental building of brain functioning
• Servicio Extremeño de Salud (SES) 34 blocks of the human brain. The project uses an IBM eServerTM • Will generate not only a host of research publications for
• Shanghai First People’s Hospital 35 Blue Gene supercomputer to run simulations of the brain, the École but also industry partnerships, patents and
• UPMC 36 eventually working down to the molecular level. spin-off enterprises.
• Western North Carolina
Health Network 37 This research will help scientists gain new insights into internal
processes such as thought, perception and memory. Much of the
pretesting and planning normally required for a major experiment “ A few seconds of computer simulation could
can now be done electronically, rather than in the laboratory. replace days, even weeks, of wet lab research.”
– Henry Markram, Professor and Founder, Brain and Mind Institute,
Benefits of innovation École Polytechnique Fédérale de Lausanne
• Reduces experiment and research time exponentially,
while adding an enormous wealth of information to the
research community
Healthcare and Life Sciences Geisinger Health System advances medical breakthroughs
with smarter integration of patient data
Geisinger develops a first-of-its-kind clinical decision intelligence system that supports improved
patient care and new life-saving medical treatments

Geisinger Health System is one of the leading fully integrated • Will serve as the foundation for integrating Geisinger’s clinical,
healthcare providers in the United States. Geisinger had used financial, operational, claims, genomic and other medical data
electronic health records for 10 years. Now it needed to manage in a format that allows for rapid analysis and reporting of vital
• École Polytechnique Fédérale its data to gain improved clinical insight. insights from millions of patient encounters
de Lausanne (EPFL) 24 • Will lead to the development of a customized healthcare
• Geisinger Health System 25 Specifically, Geisinger wanted to integrate real-time clinical data approach based on best practices and evidence-based
• GSMS Incorporated 26 with medical histories to help uncover clinical trends, identify standards that improve patient outcomes.
• Guang Dong Hospital of Traditional best practices and ultimately, improve patient care. When
Chinese Medicine 27 Geisinger began discussions with IBM, it was clear that they
• Hannover Medical School shared the same vision.
“ Innovation and technology play a crucial
Hannover) 28
Solution role in Geisinger’s vision. Building upon our
• Highmark 29
IBM implemented a first-of-its-kind Clinical Decision Intelligence electronic health record experience, our work
• Implanet 30
System for Geisinger. This system leverages the healthcare pro- with IBM now sets the stage for Geisinger to
vider’s wealth of clinical data derived from its decade-long use
• Metabasis Therapeutics, Inc. 32 expand its role as a national model for patient
of one of the industry’s most advanced electronic health record
• Samarinda Lodge 33 engagement, research, and education, as well
• Servicio Extremeño de Salud (SES) 34 systems. It consolidates records of injuries, illnesses and patients,
including financial data that is now stored separately.
as leading to business and growth opportunities
• Shanghai First People’s Hospital 35
• UPMC 36
for the System.”
• Western North Carolina Physicians and researchers can use this information to: – Glenn Steele Jr., MD, PhD, President and Chief Executive Officer of
Health Network 37 Geisinger Health System
• Identify important clinical trends

• Help ensure that patients receive recommended care
• Support clinical trials
.
• Identify best practices
• Take health services research in new directions.
Healthcare and Life Sciences GSMS Incorporated takes consumer safety a huge leap
forward with smarter drug tracking
Small pharmaceutical wholesaler and distributor gets an edge on larger competitors thanks to a
groundbreaking track and trace solution

Drug counterfeiting is on the rise. It is becoming ever more • Provides a major leap in consumer safety by validating
critical to regulate the wholesale pharmaceutical packaging and and authenticating every drug that passes through the
distribution industry. With a new “drug pedigree” law coming into supply chain
• École Polytechnique Fédérale effect in California in 2011, all prescription products in that state • Enables GSMS to meet the emerging California regulations
de Lausanne (EPFL) 24 must be identified, tracked and traced right down to the level of well ahead of the enforcement date – and larger competitors
• Geisinger Health System 25 individual items. Further, each item’s pedigree – a record of its • Positions GSMS to offer compliance services to existing and
• GSMS Incorporated 26 path through the supply chain – must be validated before any potential trading partners in the pharmaceutical industry
• Guang Dong Hospital of Traditional other party can receive or distribute that product. • Improves the competitive position of GSMS by expanding its
Chinese Medicine 27 supplier and customer networks.
• Hannover Medical School GSMS wanted to be the first to comply by implementing an
(Medizinische Hochschule innovative track and trace solution.
Hannover) 28
• Highmark 29
Solution “ The peace of mind customers get from knowing
• Implanet 30
GSMS saw IBM’s technology, process expertise and market cred- where their drugs come from generates goodwill
ibility as a strong foundation for the success of its initia- across the entire value chain. That’s why we see
• Samarinda Lodge 33 tive. The company needed a robust, flexible system that ePedigree as a tremendous benefit for the entire
could accommodate the various labeling technologies used
• Servicio Extremeño de Salud (SES) 34 pharmaceutical value chain.”
• Shanghai First People’s Hospital 35 by pharmaceutical manufacturers. Through advanced sensor
– Jim Stroud, CEO, GSMS, Inc.
• UPMC 36 technology, the ePedigree solution can scan both two-
• Western North Carolina dimensional barcodes and radio frequency identification
Health Network 37 tags. It can also:
• Share data between GSMS, suppliers and customers to let

them know when packages are shipped and received
• Quickly detect the entry of counterfeit drug products at any
point in the supply chain through a system of automated alerts.
Healthcare and Life Sciences The best of Eastern and Western medicine meet at
Southern China’s largest hospital system
Guang Dong Hospital launches first-of-its-kind clinical information system

China’s state council recently passed a medical reform plan
that includes a resolution to provide universal medical coverage
to all citizens by 2011. To support this initiative, the government
• École Polytechnique Fédérale also wanted to establish common care standards and practices
de Lausanne (EPFL) 24 to improve patient care and increase cooperation among
• Geisinger Health System 25 medical facilities.
• GSMS Incorporated 26
• Guang Dong Hospital of Traditional To get there, Guang Dong Hospital needed to streamline a
Chinese Medicine 27 number of its operations, particularly in the area of patient
• Hannover Medical School records. The hospital is composed of a main facility and four
(Medizinische Hochschule branch treatment centers, but these locations did not share
Hannover) 28
the same records systems. The differences between the Benefits of innovation
• Highmark 29
systems made it particularly difficult to transfer records between • Improves the overall quality of patient care
• Implanet 30
locations. The hospital needed to deploy a more intelligent, • Makes it easier to share information within the hospital as well
patient-centric solution. as with other healthcare facilities
• Samarinda Lodge 33 • Enables staff to create highly personalized treatment plans that
• Servicio Extremeño de Salud (SES) 34 Solution leverage the strengths of both Eastern and Western medicine
• Shanghai First People’s Hospital 35 Working with China’s Ministry of Health and IBM Research, • Extends the use of medical data for deep analytics that drive
• UPMC 36 the hospital deployed an intelligent medical records system cutting-edge research and innovation in global healthcare.
• Western North Carolina that consolidates medical data from multiple systems into a
Health Network 37 single record that can be easily shared. The new, first-of-its-kind
Clinical and Health Records Analytics and Sharing (CHAS) sys-
tem leverages the IBM DB2® 9 data server to create a common “ We are committed to maintaining our exacting
repository for medical information of various types and formats. standards, and IBM’s CHAS technology is
The system incorporates advanced semantics technology from helping us do just that by moving us away
IBM that enables it to: from siloed, antiquated systems in favor of
integrated, patient-centric processes.”
• Understand and analyze the scientific meaning of specific
– Mr. Lv Yubo, President, Guang Dong Hospital of Traditional
terms used in individual patient records
Chinese Medicine
• Process those terms, regardless of format, terminology or
language, into one standardized document, simplifying data
tracking and encouraging rapid data access.
Healthcare and Life Sciences Hannover Medical School optimizes patient treatment,
lowers costs with innovative tracking solution
How one of the world’s top university medical centers is prioritizing and tracking patients
from admission to discharge
Executive summary 2 Challenge The solution is currently being piloted within the hospital’s trauma
Medizinische Hochschule Hannover (Hannover Medical School) surgery department. In the future, the school can add other
is one of the world’s leading university medical centers. To tracking solutions for medical devices and assets reusing the
continuously improve, the school wanted to: same hardware and system architecture.
de Lausanne (EPFL) 24 • Improve patient treatment Benefits of innovation
• Geisinger Health System 25 • Reduce wait times • Provides an affordable entry-level tracking solution today
• GSMS Incorporated 26 • Optimize processes. • Can expand over time to support a fully integrated enterprise-
• Guang Dong Hospital of Traditional wide tracking solution
Chinese Medicine 27 In the past, patients were being seen in the order they arrived • Helps staff locate and prioritize patients from the moment they
• Hannover Medical School at the hospital. There was no way to systematically track enter the hospital until the time they are discharged
(Medizinische Hochschule admissions based on medical priority. • Helps optimize treatment processes, reduce waiting times
Hannover) 28
for patients, increase patient security and reduce the cost of
• Highmark 29
The school envisioned a patient tracking solution that would patient care.
• Implanet 30
automatically gather and record data about patient treatment,
including wait times and patient location. Over time, the school
• Samarinda Lodge 33 would expand this solution to include other capabilities, such
• Servicio Extremeño de Salud (SES) 34 as locating and tracking medical devices. “ The tracking solution, built using state-of-the-
• Shanghai First People’s Hospital 35 art technologies like RFID, along with an open
• UPMC 36 Solution source approach, provides the medical school
• Western North Carolina Using a service-oriented architecture approach, IBM created a with an inexpensive entry-level tracking solu-
Health Network 37 comprehensive tracking solution for Hannover Medical School.
tion that we can build on for the future.”
The solution uses radio frequency identification (RFID) technology
– Timo Stübig, Doctor and Project Manager at Hannover Medical School
to automatically track and record the position of each patient or
device. Doctors and medical staff can check patient location, wait
times and treatment via a secure portal.
Healthcare and Life Sciences New markets, new operations: Highmark redefines its
business in a changing industry
Large health insurer prepares for growth with service-oriented architecture (SOA)
Executive summary 2 Challenge Highmark also worked with IBM to:

Like many sectors, the U.S. health insurance industry is going
through all the pains of a long-term consolidation. To achieve the • Establish a roadmap of initiatives to gain additional value
expected gains from their mergers and acquisitions, insurers need from its SOA investments
• École Polytechnique Fédérale to smoothly integrate people, processes and systems. Yet this • Develop a governance structure for managing its
de Lausanne (EPFL) 24 integration is very difficult to achieve. SOA environment
• Geisinger Health System 25 • Create a communications strategy to articulate the benefits
• GSMS Incorporated 26 This was the challenge facing Highmark, a leading health insurer of SOA to stakeholders to increase its adoption.
• Guang Dong Hospital of Traditional in the United States. After several acquisitions, the firm had
Chinese Medicine 27 evolved a highly complex infrastructure. It wanted to simplify Benefits of innovation
• Hannover Medical School these systems to gain the flexibility and efficiency needed to • Lowers IT costs by reducing the complexity of application inte-
(Medizinische Hochschule compete in a changing market. gration
Hannover) 28
• Lowers application development costs and shortens
• Highmark 29
The company also wanted to put a foundation in place to dif- development cycles
• Implanet 30
ferentiate itself based on personalized insurance offerings. This • Speeds time to market with consumer-oriented offerings
strategy was vital with the market shifting toward consumers and • Improves ability to differentiate based on personalized
• Samarinda Lodge 33 leveraging new channels such as retail health. insurance offerings as the market shifts to a more
• Servicio Extremeño de Salud (SES) 34 “retail mode”
• Shanghai First People’s Hospital 35 Solution • Reduces cost and time to integrate acquired or
• UPMC 36 Highmark’s solution: to introduce a flexible SOA framework, which merged companies.
• Western North Carolina would not only simplify the integration between various platforms,
Health Network 37 but also position the firm to develop new consumer offerings
faster, at a lower cost. To this end, Highmark deployed a number
of IBM SOA enabling products, including: “ We need to adapt not only to the growing
cost pressures on the healthcare market, but
• IBM WebSphere® Process Server running on also to the fundamental shift in the nature of
IBM System x® servers the health insurance business. With IBM’s
• IBM WebSphere Message Broker on its core
technology and expertise, we are positioning
IBM System z® server.
ourselves for success.”
– Pat Hale, Director of Technology Implementation and
Consulting, Highmark
Healthcare and Life Sciences Smarter supply chain improves medical device delivery and
customer service
Medical device distributor streamlines its supply chain and implements an RFID tracking solution to
improve inventory management

Focused on distributing, rather than creating, surgical implants,
Implanet was dedicated to innovation that could help it deliver
products to its customers more quickly and efficiently. In particular,
• École Polytechnique Fédérale the company wanted to create an automated supply chain pro-
de Lausanne (EPFL) 24 cess that would streamline its order and inventory management
• Geisinger Health System 25 systems. With this change, Implanet also wanted to improve the
• GSMS Incorporated 26 traceability of products within its supply chain. By giving custom-
• Guang Dong Hospital of Traditional ers clearer insight into the location and status of their ordered
Chinese Medicine 27 products, Implanet hoped to improve customer service and
• Hannover Medical School satisfaction.
Hannover) 28
Solution • Positions Implanet to increase its sales volumes without having
• Highmark 29
First, IBM teamed with Implanet to launch a standardized ERP to hire additional staff
• Implanet 30
solution based on the SAP Business All-in-One for Consumer • Automates data entry for sales representations, so these
Products solution. IBM then worked with Implanet to develop an employees can now focus on more revenue-driving activities.
• Samarinda Lodge 33 accompanying client portal and traceability solution. The client
• Servicio Extremeño de Salud (SES) 34 now tags the surgical implants with radio frequency identification
• Shanghai First People’s Hospital 35 (RFID) tags that are tracked using IBM WebSphere® Premises
• UPMC 36 Server software. Implanet can now track the medical devices via “ The IBM consultants were very impressive –
• Western North Carolina scanning terminals spread throughout Implanet’s supply chain. they had perfect knowledge of the technical
Health Network 37
architecture of the SAP software and a high
Benefits of innovation level of specialist knowledge within each func-
• Reduced time for customers’ operating room managers
tional module. Additionally, it was a significant
to manage inventory from approximately nine hours to one
advantage to have in IBM a single partner
hour each week – a time savings that Implanet’s customers
definitely appreciate
capable of handling all aspects of our technol-
• Simplified internal sales and business management practices,
ogy stack.”
since customers can submit their own requests and manage – Emmanuel Grenier, Head of Information Systems, Implanet
inventories independent of sales staff
Healthcare and Life Sciences Pan-European arthritis-care database may revolutionize patient care
A European non-commercial medical organization implements a first-of-its kind solution that uses a pan-European
database of secure patient information to allow doctors across the continent to collaborate on finding the best
treatment for arthritis

The Merit Foundation is a non-commercial, international medical • For the first time, arthritis patient care across Europe has
organization based in the Netherlands. Doctors at Merit wanted to been integrated, laying the foundation for future collaboration –
share knowledge with colleagues on how best to treat rheumatoid clinicians now have access to thousands of anonymous
• École Polytechnique Fédérale arthritis. When they found that there was no consistent patient records, covering several countries and many hospi-
de Lausanne (EPFL) 24 way to capture and share vital information on patient treatment, tals; they can learn from one another on the best treatment
• Geisinger Health System 25 they decided to embark on an ambitious program to create the for patients
• GSMS Incorporated 26 first pan-European database of patient information. The Foun- • Doctors now have a mechanism that uses internationally
• Guang Dong Hospital of Traditional dation would need to ensure the security of patients’ personal validated measures of disease activity to benchmark
Chinese Medicine 27 information, while allowing doctors to access information on their drugs’ efficiency. This will accelerate learning on specific
• Hannover Medical School own patients at a local level. Doctors also wanted to have the treatments, thereby allowing information-based treatment
(Medizinische Hochschule data presented on the screen so they could easily share it with decisions by physicians
Hannover) 28
the patient. • The fact that IBM consultants designed and built the solution
• Highmark 29
using Open Source software – making it free to users – was
• Implanet 30
Solution critical, and will drive rapid take up.
After determining that existing registries for rheumatoid arthritis
• Samarinda Lodge 33 were not adequate, IBM consultants collaborated to design and
• Servicio Extremeño de Salud (SES) 34 build an Internet-based solution (METEOR) that will revolutionize
• Shanghai First People’s Hospital 35 and improve patient treatment. For the first time, activities and “ The tool is designed so that patient and doctor
• UPMC 36 outcomes can now be monitored and measured across Europe. fill in the questionnaire together. It’s simple to
• Western North Carolina The first application of its kind, the solution enables clinicians to use, patients love it and it makes them feel more
Health Network 37 check a patient’s treatment and responses in a single view on a involved in their own treatment.”
PC screen and then compare it with thousands of others in only
– Professor Tom Huizinga, Head of the Rheumatology Department at
a couple of minutes. The answer to the doctors’ desire to present the Leiden University Medical Center and member of the Merit board,
the information in a visually attractive way was to use a manne- which supervises the METEOR project
quin, highlighting all the key locations for arthritis, which patients
then rate in terms of pain levels.
Healthcare and Life Sciences Metabasis speeds time to market for new drug therapies for
diabetes and other diseases
Pharmaceutical company redefines the research process with a first-of-its kind Computer-Aided Drug
Discovery (CADD) solution
Executive summary 2 Challenge Metabasis first used its groundbreaking solution to find new clini-
Metabasis works to discover, develop and commercialize drugs cal compounds for type 2 diabetes. The results of the drug trials
used to treat metabolic and liver diseases. The company leverag- were consistent with the experimental data – demonstrating the
es Computer-Aided Drug Design (CADD) methods to accelerate accuracy of the method as well as its potential in drug design.
• École Polytechnique Fédérale the drug-discovery process.
de Lausanne (EPFL) 24 Benefits of innovation
• Geisinger Health System 25 The challenge: these methods did not always produce results • Significantly reduces drug-discovery time and costs, enabling
• GSMS Incorporated 26 with the desired degree of accuracy. Researchers often preferred Metabasis to bring new drugs to market faster without sacrific-
• Guang Dong Hospital of Traditional manual techniques to synthesize and test each compound during accuracy and safety
Chinese Medicine 27 ing the drug-discovery process. This process could take weeks • Positions the company to commercialize its unique solution,
• Hannover Medical School or even months. which would accelerate the drug-discovery process across
(Medizinische Hochschule the industry
Hannover) 28
Metabasis wanted to develop a different CADD approach that • Improves selection of candidate compounds to be synthesized
• Highmark 29
would be more accurate and easier to use. and tested in the lab by providing important insights into the
• Implanet 30
interactions of drug candidates.
Solution
• Samarinda Lodge 33 Metabasis developed a highly accurate CADD software solu-
• Servicio Extremeño de Salud (SES) 34 tion based on Free Energy Perturbation. This approach produces
• Shanghai First People’s Hospital 35 more reliable predictions on which to base drug-design decisions. “ This [solution] is extremely valuable in that
• UPMC 36 This in turn reduces the time it takes to identify suitable drugs to more accurate results are expected to enhance
• Western North Carolina evaluate in human clinical trials. To support the complex, lengthy both drug design and lead optimization and
Health Network 37 and CPU-intensive calculations required, Metabasis chose an IBM therefore shorten the time and cost to discover
System p5® 575 supercomputer.
potential drug candidates.”
– Dr. Mark Erion, Chief Scientific Officer, Metabasis
Healthcare and Life Sciences Samarinda Lodge creates a new model for senior care where
help is always close at hand
Wireless solution from IBM and Vocera keeps staff and residents connected

Samarinda Lodge is a not-for-profit residential aged-care facility
in Australia. With only one caregiver per six residents, the facility
needs its staff members to be able to communicate effectively
• École Polytechnique Fédérale with residents and with one another to ensure that each resident
de Lausanne (EPFL) 24 receives the highest quality care. However, the facility’s existing
• Geisinger Health System 25 communication system – cumbersome walkie-talkies sometimes
• GSMS Incorporated 26 combined with pagers and cell phones – did not allow residents to
• Guang Dong Hospital of Traditional contact all staff members or allow staff members to contact one
Chinese Medicine 27 another quickly and easily. Samarinda Lodge needed a more ef-
• Hannover Medical School fective communications solution to improve its responsiveness to
(Medizinische Hochschule its residents’ needs.
Hannover) 28
• Highmark 29
Solution • Improves the care provided to residents through greater
• Implanet 30
Samarinda Lodge improved communication between staff and responsiveness to their needs
residents by working with IBM Global Technology Services to • Reduces labor costs by 10 percent and helped attract
• Samarinda Lodge 33 implement a hands-free, voice-based communications solution. and retain staff
• Servicio Extremeño de Salud (SES) 34 Based on communication badges from IBM Business Partner • Won several awards for innovation in healthcare.
• Shanghai First People’s Hospital 35 Vocera Communications, the new solution enables staff members
• UPMC 36 to easily call any resident’s room, any other staff member or the
• Western North Carolina front desk from almost any location, while continuing to attend to
Health Network 37 the task at hand. In addition, residents can use the phones in their “ The new communications solution has literally
rooms to call any staff member. transformed our operations. Our staff wonders
how we used to function without it, and our resi-
dents are absolutely thrilled.”
– Tanya Connor, CEO, Samarinda Lodge
Healthcare and Life Sciences Servicio Extremeño de Salud (SES): A brand new model
for patient services
A large regional public healthcare organization makes major strides in patient care

Servicio Extremeño de Salud (SES) provides public health-
care services for the regional Ministry of Health (Consejería
de Sanidad y Dependencia) in Spain. SES operates 14 hospi-
• École Polytechnique Fédérale tals and approximately 400 primary care centers in the region.
de Lausanne (EPFL) 24 Each facility had its own patient records system, and could
• Geisinger Health System 25 not share data. This put up barriers to delivering high quality
• GSMS Incorporated 26 patient care. It also burdened doctors with manual processes,
• Guang Dong Hospital of Traditional such as filling out forms for lab orders and reports for other
Chinese Medicine 27 healthcare professionals.
(Medizinische Hochschule SES envisioned a new world where healthcare professionals
Hannover) 28
would be empowered to act as one team, with one common 3. Eliminate barriers between primary and acute care. SES
• Highmark 29
goal: to improve the quality and efficiency of patient care. has introduced a new management model that optimizes the
• Implanet 30
How to get there? Human Resources function and its business processes.
4. Engage patients in healthcare processes. Patients have
• Samarinda Lodge 33 Solution improved access to online resources such as e-prescription
• Servicio Extremeño de Salud (SES) 34 For SES, the answer lay in four major initiatives: and e-dispense.
• Shanghai First People’s Hospital 35
• UPMC 36 1. Introduce a regionally integrated health care information Benefits of innovation
• Western North Carolina system. Authorized professionals can now access relevant With its unified healthcare system, SES has:
Health Network 37 clinical information for any patient anywhere in the system.
2. Transform its financial and logistics information systems. • Enabled doctors, nurses and other healthcare professionals
SES has standardized all hospital processes. Healthcare to provide the best service to their patients because up-to-
centers can share information easily and optimize financial date patient information is available throughout the region to
and material resources. all hospitals, medical care centers and administrative offices
• Automated and streamlined business processes, saving
resources and reducing clinical variability
• Improved administrative efficiency, significantly reducing the
amount of bureaucracy involved in clinical practice.
Healthcare and Life Sciences Smarter records management helps Shanghai First People’s
Hospital improve patient care, lower costs
Large Chinese hospital overcomes challenges of duplicate patient records, improving
operational efficiency
Executive summary 2 Challenge The result: the hospital is creating a trustworthy, large-scale
Shanghai First People’s Hospital had built many new applications identity repository and Master Patient Index.
in the past several years. But staff could not share patient data
across these applications because there was no unique identifica- Benefits of innovation
• École Polytechnique Fédérale tion (ID) for each patient. There was also a great deal of dupli- • Will improve patient safety and care by reducing errors
de Lausanne (EPFL) 24 cation of patient records, even within the same database. This previously caused by fragmented and scattered records
• Geisinger Health System 25 created major challenges in managing patient records. • Will standardize all data in 1.9 million records
• GSMS Incorporated 26 • Will decrease costs through improved operational efficiency,
• Guang Dong Hospital of Traditional To solve these issues, the hospital wanted to build a Master reduced errors and regulatory compliance.
Chinese Medicine 27 Patient Index, assigning each patient a unique ID. Based
• Hannover Medical School on this ID, all patient data could be fully integrated across
(Medizinische Hochschule all systems.
Hannover) 28
“ As a result of the IRMS system, the hospital’s
• Highmark 29
Solution Master Patient Index will enable the hospital to
• Implanet 30
The hospital asked IBM to help clean and standardize patient improve patient care through the integration of
records, match the patient records to other data and remove patient records and by ensuring that all histori-
duplicate data. One of the big challenges for the project team
• Samarinda Lodge 33 cal care information on each patient resides in
was to resolve identity duplication and identification issues
• Servicio Extremeño de Salud (SES) 34 one record.”
• Shanghai First People’s Hospital 35 arising from the challenge of Chinese double byte characters,
– Hua Yu, Shanghai First People’s Hospital
• UPMC 36 and the use of multiple names and aliases within Chinese
• Western North Carolina society. To meet the challenge, IBM implemented its Identity
Health Network 37 Resolution and Matching Solution (IRMS).
This solution targets data to eliminate duplicate and incorrect

information and merges records of the same identity. To date, the
hospital has identified and merged about a half million duplicate
pairs of records.
Healthcare and Life Sciences UPMC innovates and transforms to save, freeing up resources
for patient care
Major university medical center saves millions of dollars in capital costs with new virtualized
IT infrastructure
Executive summary 2 Challenge capacity. With IBM technology and architecture UPMC was able
Growth drives new opportunity but also increases business costs. meet IT needs while actually reducing the number of servers,
Just ask UPMC, Pennsylvania’s largest integrated healthcare deliv- databases and floor space. The resulting cost savings were
ery system. After acquiring several hospitals and huge, and those cost savings can be applied to further research
• École Polytechnique Fédérale other care facilities, UPMC was faced with rising costs and and patient care.
de Lausanne (EPFL) 24 complex IT systems to support the healthcare system.
• Geisinger Health System 25 Support resources were another challenge. More applications, Benefits of innovation
• GSMS Incorporated 26 more users, and more information meant more systems and • Saves US$80 million in capital and operating costs through
• Guang Dong Hospital of Traditional more people to run them. virtualization-driven efficiencies
Chinese Medicine 27 • Increases processing capacity 150 percent with no increase
• Hannover Medical School All this growth consumed UPMC resources and physical space. in IT support costs
(Medizinische Hochschule UPMC’s leaders saw that rising IT costs were competing with the • Reduces IT-related floor space 40 percent, freeing up space
Hannover) 28
budget for clinical and research investments needed to reach for revenue-generating services
• Highmark 29
UPMC’s long-term goals around innovation and patient care. • Reduces number of servers 67 percent
• Implanet 30
• Expects to increase average utilization per server from three
Solution percent to nearly 80 percent
• Samarinda Lodge 33 UPMC joined with IBM in an eight-year, US$402 million part- • Integrates acquired healthcare operations faster than ever
• Servicio Extremeño de Salud (SES) 34 nership designed to transform its IT infrastructure. Through before possible.
• Shanghai First People’s Hospital 35 aggressive consolidation and virtualization, UPMC has achieved
• UPMC 36 more than a quantum improvement in resource efficiency. It
• Western North Carolina has fundamentally changed the link between processing
Health Network 37 and resource needs. This game-changing move has allowed “ We were being crushed by our own infrastruc-
UPMC to rewrite the rules that govern its resource decisions – ture. We saw increasing demand all around us,
enabling it to meet an ambitious clinical agenda with a far while at the same time systems had to be more
lower rate of IT investment. reliable and run faster. We didn’t see any light at
the end of the tunnel for additional funding or
For example, after its industry-leading electronic health
staffing, so it became a question of how do we
records initiative took off, processing and storage requirements
more than doubled. The traditional approach to addressing
do more with what we have.”
those needs would have meant doubling server and storage – Paul Sikora, VP of IT Transformation, UPMC
Healthcare and Life Sciences Western North Carolina Health Network (WNCHN):
creating a virtual network of patient care
Sixteen-hospital healthcare network improves service delivery with an integrated solution to share
patient data

WNCHN is a collaborative organization of 16 hospitals and health- • Speeds retrieval of patient records – from up to
care providers. But if patients traveled between facilities, or visited 30 minutes to mere seconds, ensuring faster patient
an emergency room outside their primary care facility, their medi- care in emergency situations
• École Polytechnique Fédérale cal records were unavailable to the doctors there. This affected • Improves security of medical records with user IDs,
de Lausanne (EPFL) 24 patient care. It caused delays in treating patients and often put passwords, monitoring of users and restrictions on access
• Geisinger Health System 25 patients at risk as doctors sought to gather medical information to patient records
• GSMS Incorporated 26 from the patient. • Provides a higher level of patient care through reduced
• Guang Dong Hospital of Traditional medical errors and unnecessary treatments
Chinese Medicine 27 WNCHN needed a solution that would allow its facilities to create, • Lowers overall costs through reducing duplicate lab tests,
• Hannover Medical School store and exchange patient records electronically. The system improving data entry and document management, and
(Medizinische Hochschule would have to integrate with, rather than replace, existing health reducing human errors.
Hannover) 28
information systems.
• Highmark 29
• Implanet 30
The goal: create a secure, reliable virtual network of patient care
across the region. “ For several years, WNCHN has been exploring
• Samarinda Lodge 33 the exchange of electronic medical records.
• Servicio Extremeño de Salud (SES) 34 Solution IBM and MedSeek have finally made it happen,
• Shanghai First People’s Hospital 35 Working with IBM WebSphere® and MedSeek software, WNCHN quickly and securely, without replacing our
• UPMC 36 launched Data Link, a clinical portal solution. This solution allows
existing record systems.”
• Western North Carolina participating doctors and other authorized hospital clinicians to
Health Network 37 – Gary Bowers, Executive Director, WNCHN
easily and securely access patient information electronically in a
matter of seconds. It is based on an innovative “virtual” medical
records system that uses data from hospitals’ existing records
instead of creating a new, centralized data repository.
Data Link searches all the WNC hospitals’ information systems

for a patient’s records and pulls them together in a standardized
format in real time. Clinicians can access the records through
any Internet-connected device.
© Copyright IBM Corporation 2009
IBM Corporation
1 New Orchard Road
Armonk, NY 10504
U.S.A.
Produced in the United States of America

December 2009
All Rights Reserved
IBM, the IBM logo, ibm.com, BladeCenter, Cognos,

DB2, eServer, System p5, System x, System z and
WebSphere are trademarks or registered trademarks
of International Business Machines Corporation in the
United States, other countries, or both.
Other company, product, or service names may be

trademarks or service marks of others.
These stories illustrate how IBM customers use IBM

products. There is no guarantee of comparable results.
References in this publication to IBM products or

services do not imply that IBM intends to make them
available in all countries in which IBM operates.
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IBM Public Sector

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Executive summary 2 Government and 3 Healthcare and 22

Executive summary 2 Government and 3 Healthcare and 22

Executive summary 2 Challenge

Executive summary 2 Challenge

Executive summary 2 Challenge Benefits of innovation

Executive summary 2 Challenge

Executive summary 2 Challenge Benefits of innovation

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Executive summary 2 Challenge

Executive summary 2 Challenge

Executive summary 2 Challenge

Executive summary 2 Challenge

Executive summary 2 Challenge Benefits of innovation

Executive summary 2 Challenge

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Executive summary 2 Challenge

Executive summary 2 Challenge

Executive summary 2 Challenge

Executive summary 2 Government and 3 Healthcare and 22

Executive summary 2 Challenge

Executive summary 2 Challenge

Executive summary 2 Challenge Benefits of innovation

• Identify important clinical trends

Executive summary 2 Challenge Benefits of innovation

• Share data between GSMS, suppliers and customers to let

Executive summary 2 Challenge

Executive summary 2 Challenge Highmark also worked with IBM to:

Executive summary 2 Challenge

Executive summary 2 Challenge Benefits of innovation

Executive summary 2 Challenge

Executive summary 2 Challenge

This solution targets data to eliminate duplicate and incorrect

Executive summary 2 Challenge Benefits of innovation

Data Link searches all the WNC hospitals’ information systems

Produced in the United States of America

IBM, the IBM logo, ibm.com, BladeCenter, Cognos,

Other company, product, or service names may be

These stories illustrate how IBM customers use IBM

References in this publication to IBM products or

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