Professional Documents
Culture Documents
Reflection Paper #8
Liz Horgan
December 1, 2009
between people” (p. 258). He went on to outline the various forms and
movement; body language and physical communication; proxemics and the use
yourself with; voice issues and the use of silence; tactile communication, or
verbal meaning.
Facebook chats. Shorter messages inherently provide less context. How does
our technologically assisted communication work when the non-verbal cues are
not present? How do we understand and make sense? Some people use
hate how Jenny brings up Sam in every conversation” can sound harsh and
judgmental, yet the same sentence ending with a ;-) can show the author is
merely annoyed or is just venting from a recent chat with Jenny. Others use
Punctuation is also used to add context to content on line. For example, “…”
can indicate a further train of thought that tends to soften the preceding
commentary, even though what would have been said, the …, is not identified
or spelled out. The use of ALL CAPS adds emphasis and can convey some of the
same things that non-verbal communications cues do: I AM MAD suggests that
the writer is really mad; HAHA could be used to signal that a comment is either
really funny or that the writer is kidding; and “I TOLD YOU SO” in lieu of “I told
you so” can have very different meanings, with all caps indicating anger or
shouting.
interest by watching their eye movements, by seeing their crossed arms and
on other information, visuals (emoticons) and written cues (all caps, special
them to take action if they feel they do not understand. Deliberate questioning
more energy to use the central processing route of the ELM model (questioning
the meaning of a text message, to use the example above) than the peripheral
route (the channel typically used for the non-verbal communication cues which
have to work backwards, adding complexity and creating verbal and new non-
short-cuts. Sometimes you can short-cut a short-cut, but mostly I’ve found
quality.