HRM PROJECT

HRM PRACTICES IN SHAUKAT KHANUM

HOSPITAL
[FINAL PROJECT]

PRESENTED TO:

MR. KAMRAN SAEED

PRESENTED BY:
ASMA RASHEED: MBE 10302
KHURRAM QAYYUM MBE 10304
MUHAMMAD BILAL MBE 10305
HAFIZ SALMAN AHMED MBE 10314

[2011]
 SHAUKAT KHANUM MEMORIAL CANCER
HOSPITAL & RESEARCH CENTRE

History

Imran Khan made a nation-wide appeal for the collection of funds from a match between Pakistan and
India on November 10, 1989 at Gaddafi Stadium, Lahore which raised Rs. 2,902,600. This was followed
by a series of more than 50 successful fund raisers held throughout the world. Pakistan's win under
Imran's captaincy in the 1992 cricket world cup in Melbourne helped fundraising efforts. He was able to
collect one and a half million pounds in just six weeks after the World Cup when the same amount had
taken 2 years to collect earlier. He donated his entire prize money of 85,000 pounds for the project. In
1994 when the project required more financing for the ongoing construction, Imran Khan launched a
mass contact campaign in which he toured 27 cities in the country and collected Rs. 120 million.
Everything from cash to jewelry and valuables was donated.
 Hospital profile
The Shaukat Khanum Cancer Hospital was inaugurated in December 1994 and is the best cancer hospital in
tPakistan. It is located in Johar Town Lahore and its market is whole Pakistan. Its annual budget is 1600 million.
There are 44 collection centers in Pakistan. One new walk in clinic is opened in Peshawar, in Karachi the work is
in process. The total permanent staff of Shaukat Khanum is 1075 and out of which 350 female and 750 are male.
There are 100 physicians out of which 44 consultants and 60 residents. There is 160 nursing staff and 450 allied
medical and supporting staff

Chairman: Mr. Imran Khan

C.E.O : Dr. Faisal Sultan

Launching date: 1994

Company’s nature Dynamic/ Welfare

Area 214000 sq. ft

Mission
“To act as a model institution to alleviate the suffering of patients with cancer through the application of modern
methods of curative and palliative therapy irrespective of their ability to pay, the education of health care
professionals and the public and to perform research into the causes and treatment of cancer”.

Vision

Let’s Bowl Out Cancer

Imran was a fine all-rounder cricketer and inspirational captain whose crowning achievement was leading
Pakistan in winning the 1992 World Cup. He uses their emotions about cricket and that why he made a slogan
related to cricket and that was “Lets Bowl Out Cancer”.

Cancer is curable.

This sentence was first used to aware the people of Pakistan and also try to change the misperception about the
cancer.

Organization’s Culture

• Shaukat Khanum has a very strong and corporate culture.

• They have people oriented culture where they take decisions and account the effects of them on
the people of an organization.
• They have innovative culture in which they encourage their employees to be innovative and risk
takers to some extents.
• There is no formal dress code but the jeans are not allowed for ladies.
• Eatables are not allowed in any department except marketing department because that department
has its own kitchen.
• Employees must reach and leave the office in time.
 Planning

SKMCH & RC stated goals are their real goals. They don’t have any discrimination between them and
they work in the same way as they project in their company’s statement.

Long Term Goals

 Research – basic and clinical.

 Community and outreach services.
 Enhancement of automation.
 Capacity enhancement.
– Support services building 2006-07
– Fourth clinical building 2006-08
 Regional cancer centers
– Karachi
– Peshawar
 New Directions in Fundraising.
 4 Storey Block (if permitted by Government, 9 storey block).
 Phase 1: Basement + 3 Floors.
 Phase 2: 5 Floors.
 At the moment, Phase 1 & shell of Phase 2 under construction.

Organizing
Organizational Structure

Shaukat Khanam is organic and highly structured organization. As they have very uncertain environment because
they have to face new challenges concerning treatment and research of cancer
Purpose of organizing

Divide work to be done specific jobs

• assign task and responsibility

• coordinate diverse organizational task
• establishes relationship among individual, groups and departments
• establishes formal line of authority
• allocate organizational resources

Work Specialization

They have divided their work in different departments and every individual does his own job, like Marketing
Department, Finance Department and HR Department.

Departmentalization

SKMCH has highly functional departmentalization. The Marketing Department is mainly the Profit Center of
SKMCH .They collect the profit for SKMCH and use that profit in the treatment of needy patients.

Decentralization

They are following the concept of decentralization .They having divided the ORGANIZATION into different
zones and the head of the department take ideas from their subordinates while taking decision.

Formalization

SKMCH have standard rules and procedures to guide the behavior of the employee.

Span of Control

SKMCH have a flat structure and have a wider span of control

 Technology
SKMCH and RC is equipped with highly advanced and modern machinery and the organization off and on spent
a large amount of money on making their machinery and equipment updated

Communication System
They have a very strong and cooperative communicational system. They use intranet communicational system
and share their ideas with each other very frequently.

Human Resource Department

Mr. Major Nauman the HRM manager knows that to remain competitive in today’s dynamic world he must
understand the psyche of his employees so that their needs can be fulfill and a motivated work force can be
created for them which will be a source of competitive advantage over the competitors.

The policies and practices one need to carry out the ‘people’ or human resource aspect of the management
position including the recruiting, screening, training, rewarding.

As mentioned HRM consist of the following

• Recruiting
• Screening
• Orientation & Training
• Rewarding

Recruitment

Internal Recruitment
In SKMCH, vacant posts are also filled internally to provide an opportunity for the workers already working in
the organizations.

External Recruitment

In SKMCH, fresh or experience candidates are also preferred and hired.

Selection Criteria

The selection is entirely based on merit which confirms to selection criteria without any bias towards gender,
religion, race, colour, nationality, age and according to the procedure laid down in the HRD policies.

Selection Procedure

• Filling out application forms

• Application screening (short listing)
• Test (Written and practical)
• Interview
• Final selection
• Orientation
• Training

Hiring Process

Whenever the organization needs employees for internal job advertisement is made only inside the hospital and
for external job for the top level management and medical staff advertisement is given in leading newspaper like
DAWN and THE NEWS. Written test and interviews are conducted only for the nursing staff and low level
employees and for top level management only interviews are conducted.

Orientation

Orientation is the procedure of providing information of the organization and the job. Orientation of SKMCH is
of formal type and is conducted on every Tuesday and Friday at 10:00 AM to 1:00 PM in Pearl Continental Hotel
every week.
Contents

Orientation normally covers the following contents.

• Welcome note from management director.

• Mission, Vision and Values.
• Brief introduction of hospital
• Companies profile
• organization
• The working hour’s company’s profile.
• It also includes the fire training.

Training

Shaukat Khanum gives two types of job training.

1. On job training.
2. Off job training.

Training budget varies according to traning type.

Annual turnover rate

Turnover rate in SKMCH &RC is high but the turnover percentage is confidential

HRM Policies of SKMCH

• Gender Justice Policy

• Sexual Harassment Policy
• Discrimination Policy
Motivation

By motivation we mean encouraging our employees to give in all three effort fot the company to meet its
objectives.Or in other words it means the willingness to exert high level of efforts to meet the organizational
objective. For motivating a person you have you understand what the needs and wants of the employees. By
motivation we mean encouraging our employees to give in all their efforts for the company to meet its objectives.
Many theories were put forward by many scientists in order to better understand the needs of patients.

Other Motivational Tools

The company has a prize and shield award in place on yearly bases to acknowledgement their employees
hardwork and performance and motivates them to go on doing even more. These include:

Job Rotation

Within the department the employees are motivated by job rotation

Employee of the year

The performance of all the employees in all departments is consistently monitored during the year on the basis of
their performance at the end of the year one employee for each department with highest points is given
performance appraisal in the form of prize of 3000 and a shield with a certificate.

Annual Feast

SKMCH arranges annual dinner at the end of each year, where awards are given musical evening is organized for
the entertainment of employees as a token of acknowledgement of their hard work and to encourages and
motivate them to put in more efforts in the next year.
Cricket Festival

SKMCH organizes a cricket festival every year normally in the month of June in which the every department who
want to play must contribute Rs.2000/- and the total budget is Rs.100000/-. The winner prize is Rs.25000/- and
runner-up prizes Rs.10000. Two trophies are given one to the winner and one to the runner-up.

Others various Benefits Given to Employees

Various facilities are given to the employees. They are given according to their posts and ranks. For Example, the
most senior officer is provided

Annual increment takes place in the salary of the employees every year. A fixed bonus is also given every year.

Following benefits are given on regular basis.

• Medical Payments
• Provident Funds
• GP Funds

FLEXIBLE WORKING HOURS

The employees are also allowed to avail flexible working hour. If they work late till evening they are allowed to
come late on the other day morning.

They also have the option to change their shift time from morning to evening or from evening to morning.

Controlling
EFFECTIVE CONYROL SYSTEM OF SKMCH &RC
 • Accuracy
• Time lines
• Economy
• Flexibility
• Understandability
• Reasonable criteria
• Strategic placement
• Emphasis on multiline criteria
• Corrective action
Types of control

• SKMCH& RC is applying different types of control at different levels(head of departments) in order to

measure the performance closet to the standards(rules and polices defined by HR) and to evaluate the
efficiency of the organization.
• FEEDFORWARD CONTROL
• FEEBACK CONTROL
• QUALITY CONTROL
• SKMCH& RC is applying Feed FORWARD CONTROL at INPUT LEVEL and evaluate the resources of
the hospital .it is using FEEDBACK CONTROL at OUTPUT LEVEL and they get this feedback from the
patients. They keep channel open with the patients and consider them as their partner and keep open
communication. They also use QUALITY CONTROL as modern controlling concept.

HOSPITAL CONTROL SYSTEM

Hospital’s control system is comprises of following steps.

• They have rules and procedures made by HR managerto measure the performance of the hospital.
• Then they evaluate their performance against their target and standard.
• After evaluating their performance if they find any deviation in the performance from the rules
and procedures they take appropriate action.
Recommendations

• A communication campaign will be designed to develop awareness among people.

• A number of forums and meetings should be held on TV channels.

• Shaukat khanum has to maintain its culture through continuous efforts.

• Overall patient satisfaction and recommendation have to measure.

Refrences

Muhammad Ali Khan Asst. HR Manager

Dr.Haroon Hafeez Admin Officer

Hina Umair Pethalogist

www.shaukatkhanum.org.pk/