teleCommunications

Comarch BSS Suite

Comarch’s Strengths in BSS

Full Suite of Organically Developed Products

Products within the Comarch BSS Suite have been designed and developed
in-house, meaning you can count on shorter delivery times, as well as
better quality and more secure deployment, when compared to products
from big vendors that arose as a result of mergers and acquisitions.

Unified Data Model and Central Product Management

All BSS products are based on a unified data model for reference data
and product catalog. This provides you with a short time to market, while
facilitating system management and configuration.

Large Amounts of Data, Exceptionally Efficient Processing

Engine
Mass and real-time, rule-based data processing are at the core of our
competences. This includes service agnostic and multi-industry rating,
charging and billing.

Customizable Business Process Flows

There are no limits to workflows and business processes, as they are
configured in the development or implementation process. You are able to
reconfigure business processes and workflows to suit your particular
needs.

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Comarch BSS Portfolio in brief
Comarch BSS Suite consists of a set of products which sup-
port various domains:
Market/Sales with CRM, Self Care and Corporate Self Care
supporting interactions with any type of customer using
multiple channels and during the entire customer life cycle
Product Management with Central Product Manager inte-
grated with all BSS modules, which allows saving costs
and shortens time to market
Billing with Convergent Billing designed for mobile, fixed and
cable operators, supporting full convergence, any network
and any business model, and co-operating with additional
modules such as Billing Mediation and Active Mediation
Supplier/Partner Management with InterPartner Billing and
PRM which can be used for interconnect billing, revenue
sharing, roaming agreements and wholesale settlements
Service Control with comprehensive Policy Management
and AAA functionality
Application Integration Infrastructure with B2B gateway
for integration with partners, ESB for internal service bus
and configurable Business Process Management
Comarch BSS provides comprehensive tools for multiple de-
partments and players, including:
Dealers, affiliates and retailers
CSR and direct sales
Account managers
Collection
Service center
Marketing departments
Billing managers
Finance departments
Product managers
Partner managers
A set of administrative tools for IT
Solutions based on Comarch products
Comarch solutions consist of multiple products, which can
fully support you in numerous areas, and which are designed
individually to suit your needs according to your particular
business type.
The solution for MVNEs provides the platform for mobile
operators to support multiple MVNOs and the solution for
MVNOs provides a BSS platform for MVNOs and integration
with MNOs.
The solution for wholesale settlements streamlines the
activity of wholesale divisions in their most important business
areas. These include agreement management, buy & sell rate
management, billing, settlement and financial management,
reconciliation, business performance management, and
PRM.
The solution for cable operators / MSOs provides full sup-
port for triple- or quad-play operators, including convergent,
service-agnostic BSS products dedicated to delivering
multiple services over multiple networks and technologies.
The Comarch M2M Platform is a platform that can be added
to the existing MNO infrastructure. It supports operators with
tools for mass operations on SIM cards, integration with
inventory, a self service portal and B2B gateway.
The solution for ISPs and VoIP Operators is based on
a compact BSS/OSS/CRM with AAA, billing, customer manage-
ment and network management features typical for such
businesses.
The solution for Business Customer Domain Transformation
enables operators to offer consistent and multi-national
services to global companies, as efficiently as possible. It
provides optimization of the architecture, improvement of
operations, and many possibilities for cost savings in the
business customer domain.
The Cloud Service Management & Billing solution supports
cloud computing service providers (SaaS providers) with
business processes, billing, IT management, subscription and
data management, in both the private and public clouds.
The Bill Shock Prevention solution helps mobile operators
prevent their customers getting ‘bill shock’ over unexpected
charges. Designed in accordance with EU regulations.
The Prepaid Mobile Broadband Solution is a comprehensive
solution designed for MVNOs and mobile operators that want
to offer mobile broadband services with features such as
real-time credit control, policy management and bill shock
prevention.
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Comarch BSS Suite Map

Market/Sales

Self Care Point of Sale Web Portal Corporate Self Care

CRM

B2B Gateway
Product Management

Central Product Manager

Application Integration Infrastructure

Operational, Support & Fulfillment Assurance Billing
Readiness

ESB / Integration
Customer Management Corporate Self Care
Customer Order
Management Self Care

Bus
Convergent Billing

CRM

Resource Management Voucher & Top-Up Management

Master Resource Management Billing Mediation

Management & Workflow

Active Mediation

Business Process
Supplier/Partner

PRM InterPartner Billing

Service Control
Policy Management

AAA

Selected Comarch customers using the Comarch BSS Suite

Europe: Americas:
6GMOBILE, The Netherlands Belize Telemedia Limited, Belize
Auchan SA, France Cable Internacional S.A. de C.V., Mexico
Bite, Latvia, Lithuania Cable Onda, Panama
Bouygues Telecom, France Cablevision De Saltillo, Mexico
Dialog Telecom, Poland DIS, USA
DTMS, Germany Grupo TVCable, Ecuador
GTS, Poland
KPN, the Netherlands
Multimedia, Poland
NASK, Poland
Netia, Poland
OnePhone Deutschland, Germany
Polkomtel SA, Poland
Telenor, Montenegro
TPSA - Telekomunikacja Polska SA (FT Group), Poland
Vectra, Poland
Vistream, Germany

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 Sell interact Collect support
Anty Type of Customer

Individual / Business
Customer

Human
Dealer, Affiliate, CSR, Direct Account Manager Collection Service Center
Interaction
Retail
Multi-channel Customer Service

Order flow
Corporate Self Care

Point of Sale Web Portal Self Care Integration

CRM Ordering
Customer Order Establishment Interface
Mass Market Sales Management – Campaign Management
Customer / Prospect Data Acquisition Mass Market Sales Management Comarch BSS
Channel Sales Management | Sales Customer Information Management
Force Automation | CTI Customer Contact Management,
Sales Portals – Internal Sales Portals | Collection Management Customer Service Representative
Retention & Loyalty
Payment Capture Toolbox
Not BSS or
Indirect Sales Portals Customer Service Representative 3rd party
Corporate Sales Management | Customer Service Representative Customer QoS & SLA Management
Toolbox
Customer Sales Portals Toolbox – CSR Billing – Payment Customer Problem Management
Customer QoS & SLA Management
Customer Self Empowered Fulfillment, EBPP (Self Care) Case Management
Customer Problem Management
Assurance & Billing Case Management
Customer Contact Management, Hierarchy Management (Corporate
Retention & Loyalty Self Care)
Customer Problem Management
Automation for Varoius
Departments

Marketing Billing Managers Finance Product Managers IT Partner Managers

Integration with Other Systems

Existing Systems
of the Operator
Business Process Management & Workflow
Comprehensive Tools for Back Office and Operations

DMS/Archive

Convergent Billing Central Product Manager InterPartner Billing Inventory

Product / Service Catalog Management Wholesale / Interconnect Billing –
Product Lifecycle Management Product and Service Definition | Partners’ MNP
Transactional Document Production accounting | Partners Business Event
Receivables Management Processing | Error Management | Mass
Billing Inquiry, Dispute & Adjustment correction and Re-rating | Partner Invoice Payments
Bill Format / Render Management
Product/Service Rating Settlement Management – Partner
Billing Account Management Management – Revenue Sharing
G/L
Customer Order Management

Collection Management Product Inventory

ESB / Integration Bus

| Agreement Definition | Direct & Indirect

Customer Order Orchestration
Customer Order Distribution

Bill Calculation Product Instances Settlement | Real-time Settlement |

Online Charging Drill Down Reconciliation | Event Data Warehouse Integration with Partners
Processing | Partner Payment Handling

Printing

PRM
Voucher & Top-Up Master Resource Management Partner Management
Serviceability
Management Agreement Management check
Voucher Management Resource Lifecycle Management
Top-Up Management Resource Inventory Management B2B Gateway
Vouchers Logistic Number Portability Processes Security Framework
Interfaces Exposure and Consumption Partners’ Systems
Support for Cloud Computing

Billing Mediation Active Mediation Policy Management BSS/OSS Integration

Fulfillment Integration
Network Congestion Control Fault and Service Assurance Cloud Services
Real-Time Billing Mediation
Any Network Integration

Billing Data Mediation QoS and Bandwidth Management

(SS7, IP)
Management Policies per
Subscriber OSS, Service Catalog

Fixed, Cable IP, IMS, NGN 2G, 3G, 4G

Multi-Service Network

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Selected products PRM

CRM for Telecoms Managing relationships with partners and content

providers
Modern and user-friendly customer relationship management
system for communication service providers (CSPs), helping Central Product Manager
them to understand and effectively fulfill their customers’
needs Integral part of BSS Suite architecture

Increased automation of selling and marketing processes Managing offers and specifications in one place

Campaign management, contact management, sales Specification and offering management

management
Open interfaces for sales support
Order management, loyalty programs, single customer
view Recommendations and quotations

Self Care and Corporate Self Care Sales network management

Enables CSPs to reduce customer service costs and increase Product life cycle management
customer satisfaction
Active Mediation
Expansion into e-commerce and portal environment
Connects the network to the billing system
Private and corporate customers
Enables real-time control of voice, data and content
Web, Voice and USSD channels services

Web Portal and Point of Sale Supports IP and SS7 protocols

Easy to use PoS application Billing Mediation

Integration with existing web portals Filtering and loading service usage data from network into
the billing system(s)
Convergent Billing
CDRs unification, conversion, de-duplication, flexible
Rating, charging, billing and invoicing of any services offered configuration
using custom defined business rules
Voucher & Top-Up Management
Convergent, service-agnostic, real-time and batch billing
Voucher generation and logistics
Support for wireless, fixed and cable networks
Top-up management
InterPartner Billing
Integration with IN and billing
Interconnect, revenue sharing, roaming and wholesale
settlements Policy Management

Partner and contract management Define and enforce bandwidth guarantees, priorities and
limits
Reconciliation
Extend traditional flat rate tariff plans to customized, more
Routing optimization (LCR) profitable services

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 Reduce bill shock ESB/Integration Bus

Introduce time- and location-based charging Enables SOA approach

B2B Gateway Open interfaces and easier integrations

Allows IT system features to be exposed to third parties No black boxes

Secure and easy integration with new partners and content BSS/OSS Integration
providers
Service activation and fulfillment integration
AAA (Comarch 3arts)
Fault and service assurance management
Authentication, Authorization and Accounting
Integration with OSS Service Catalog and exposure to Product
Various interfaces including RADIUS, DIAMETER and Web Catalog Manager
Services

Flexible call flow configuration

About Comarch
Comarch is a global supplier of industry standard compliant
IT products and services for the telecommunication industry.
Additional modules One of the company’s fundamental distinguishing features is
its focus on the flexibility and configurability of its solutions,
Business Process Management & Workflow which are developed in-house and customized to suit the spe-
cific needs of its customers. Comarch solutions are business
Predefined set of business processes driven, and they are evolving based on customer demand.
Since 1993, Comarch has accumulated a lot of experience and
Customizable business processes flows knowledge in the fields of designing, implementing, and inte-
grating IT solutions. The company serves customers from four
Customer Order Management continents, and this client base includes some of the market’s
largest players - such as T-Mobile Germany, T-Mobile Austria,
Order tracking and orchestration E-Plus Germany, Vodafone Germany, Telefónica O2 Germany
and Auchan Telecom France (MVNO). Comarch’s unique solu-
Integrated with BPM and ESB tions allow operators to provide the highest quality of service
to their customers, ensuring their satisfaction and continued
Contains a logic of the orchestration and a set of custom patronage. The loyalty of Comarch’s customers has always
actions been the strongest confirmation of the quality of its solutions
in the areas of billing and inter-partner settlements, as well as
Product Inventory the management of telecommunications networks and servic-
es. Comarch’s offer for the telecom industry is mainly aimed at
Repository of product instances for all BSS systems fixed and broadband operators, mobile operators, cable oper-
ators, wholesale departments, MVNOs, MVNEs, ISPs and VoIP
Master Resource Management operators and satellite service providers.

Allows migration of BSS resources from financial/logistics More information is available at: telecoms.comarch.com.
systems to more specialized systems

SIM, MSISDN and handset repository, resource history,

resource life cycle management, logistical support, number
management, number portability

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Comarch Headquarters Comarch Inc. Poland
Al. Jana Pawla II 39 a 10 W 35th Street Bielsko-Biala, Wroclaw,
31-864 Krakow Chicago, IL 60616 Gdansk, Katowice, Krakow,
Poland United States Lodz, Lublin, Poznan, Warsaw
phone:  +48 12 64 61 000 phone: 1-312-469-1100
fax:  +48 12 64 61 100 fax: 1-312-469-1101 Austria Kirchbichl,
e-mail: info@comarch.pl e-mail: info@comarch.com Wien
Belgium Brussels
Comarch AG China Shanghai
Chemnitzer Str. 50 Finland Espoo
01187 Dresden France Lille,
Germany Montbonnet-Saint
phone:  +49 351 3201 3200 Martin,
fax:  +49 351 438 97 10 Paris
e-mail: info@comarch.de Germany Dresden,
Frankfurt/Main
Düsseldorf
München
Panama Panama City
Russia Moscow
Switzerland
Buchs
UAE Dubai
Ukraine Kiev,
Lviv
USA Chicago
Vietnam Ho Chi Minh City

www.telecoms.comarch.com
www.comarch.com
www.comarch.pl
www.comarch.de
www.comarch.FR

Comarch is a leading Central European IT business solutions provider specializing in forging business
relationships that maximize customer profitability while optimizing business and operational
processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and
applied to our software products. These products incorporate highly sophisticated IT solutions for
businesses in all vertical sectors. Comarch has a multinational network of offices employing over
2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court
for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts
to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406

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EN 2011-01