1.1. Business Development and Performance Department

National Information Technology Ministry of Information and
Authority – UGANDA Communications Technology
Kampala P.O. Box 7817,
Kampala
Telephone: +256‐414‐705701 Uganda.

Fax: +256‐414‐231314 The Republic of Uganda

VACANCY ANNUNCEMENTS

DETAILS JOB DESCRIPTIONS/SPECIFICATIONS FOR EXECUTIVE APPOINTMENTS IN NITA‐U
1. EXECUTIVE DIRECTORS OFFICE
1.1. BUSINESS DEVELOPMENT AND PERFORMANCE DEPARTMENT
1.1.1. Job Title: Strategy & Business Performance Monitoring Manager
Job Role: To provide technical support for the design, implementation and monitoring of strategies for NITA‐U
growth/business development and exploitation of new business opportunities and continous introduction of new
products/services.
Report to: Executive Director
Key Result Areas:
• To facilitate the development of strategies for business development/growth including future business
forecasts and modelling;
• To continually evaluate the relevance/best‐fit of strategies against changing socio‐economic environment
and developments in the local and international ICT Sector;
• Provide technical support to Authority in managing the strategic business direction process for the
establishment strategic and business plans of short and long term directions for NITA‐U;
• To develop consistent and correct Key Performance Indicators (KPI’s);
• To monitor performance against KPI’s and provide support to all Directorates as necessary to enable them
achieve their target;
• To design and implement processes to support business growth, through customer and market definition;
• To facilitate and catalyse business growth by working together with directorates/departments clients as well
as business partners (suppliers, subcontractors, NITA‐U partners, technology providers, etc.);
• To investigate the socio‐economic conditions surrounding NITA‐U business activity such as industry trends
and competition in liaison with customer services/marketing department;
• To provide technical support and coordinate undertaking of environmental scan (political, economic, social,
technological, legal and environment) and comprehensive situation analysis of NITA‐U operations including
its strengths, weaknesses, opportunities and threats to assist in the development and implementation of the
NITA‐U strategic plan.
• To provide technical support to directorates/departments in undertaking business due diligence and periodic
performance assessments;
• To coordinate the conduct of periodic business performance review/challenge sessions in liaison with
directorates/departments;
• To provide technical support in the preparation, implementation and monitoring of the NITA‐U Accounting
Officers performance contract signed with PS/ST Ministry of Finance, Planning and Economic Development;
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• Perform any other duties, which may be assigned from time to time

Critical Outputs:
• NITA‐U Business Development Plan/ Strategy developed, implemented, monitored and evaluated;
• An inventory of all NITA‐U customers and business partners integrated into the Stakeholder Database;
• A Database of all NITA‐U funders and development partners integrated into the Stakeholder Database;
• Strategic business information input to the Strategic Plan;
• New business due diligence undertaken and reported;
• Performance assessment of business models and strategies conducted and reported.
• Periodic organisational/business performance review/challenge sessions held;

Qualifications:
• A Minimum of a Masters Degree in Commerce, Business Administration, Development Planning, Statistics,
Marketing, Economics or Planning;
• Formal professional certifications and or postgraduate qualifications in Computer Science/ Information
Technology is an added advantage;
• Certification in Project Management is an added advantage;

Skills/ Competencies:
• Excellent planning, management and communication skills;
• Capability of managing multiple, high‐priority Assignments/ Projects simultaneously to meet strict deadlines;
• Must be innovative, detail‐oriented, experienced in highly visible projects;
• Strong interpersonal skills to develop good working relationships at various levels and to resolve complaints;
• Strong analytical skills to interpret research data for reports and apply mathematic techniques in practical
situations;
• Knowledge and evidence of resource mobilization for activity implementation;
• Proven experience in proposal writing;
• Negotiating and influencing skills;
• Knowledge of Government Procedures and Practices will be an added advantage.

Experience:
• A minimum of Five years experience in a similar position in a reputable Public or Private Organization;

1.2. CORPORATE COMMUNICATION DEPARTMENT
Mission: To spearhead the effective development and coordination of all matters pertaining to corporate
communication, public relations, corporate social responsibility and stakeholder management so that internal and
external stakeholders’ relevant information needs are met thereby enhancing service delivery, corporate
governance, corporate social responsibility and public accountability.

1.2.1. Job Title: Corporate Communication Officer
Job Role: Responsible for designing and implementation of the organisation’s communication and public relations
strategy to facilitate efficient and timely sourcing, collation, managing and dissemination of strategic and operational
information and knowledge within and without the Authority.
Report to: Executive Director
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Key Results Area
• Serve as the first point of call for stakeholders and the public in matters pertaining to fulfilment of the
Authority’s mandate and implementation of strategic plan;
• Prepare and implement the Authority’s communications and public relations strategies and policies;
• Develop systems, approaches and methods for documentation, management of information and knowledge
generated from the Authority, and support the access by all key actors to such information and knowledge;
• Provide professional advice and support to management on public relations issues; handling the media and
harnessing political and public support for the Authority and generally explaining official positions;
• Facilitate all protocol matters, including national and international conferencing arrangements, ticketing,
hotel reservations, airport meet‐and‐greet services, etc, where NITA‐U is involved;
• Design and coordinate implementation of corporate communication, PR and Information management
strategy;
• Plan, prepare and implement information programmes to keep the public and specific groups (government
services, the media, the business community, NGO’s, international organisations and the general public, etc )
informed of NITA’s programmes;
• Plan, coordinate and implement NITA’s Corporate Social Responsibility Programmes and/or other public
relations activities;
• Monitor the media on a day‐to‐day basis, analyse reportage on NITA and/or other information technology
issues and advise Management on appropriate responses and follow ups and ensure appropriate publicity
and media coverage at all official NITA functions;
• Design and implement communication programmes to mobilise public opinion in favour of the cause for
other national, regional and global information technology developments;
• Brand the NITA corporate image and thereafter continuously sustain, maintain, improve and defend it;
• Prepare reports as well as relevant documents and promotional material for advancement of the Authority’s
corporate image and impact;
• Carry out liaison activities with the appropriate stakeholders and the general public on all strategic and
operational elements implementation;
Critical output
• Corporate communications and public relations strategies and policies developed and implemented;
• Relevant information and knowledge are sourced and disseminated;
• Management is properly advised on communication and PR issues;
• Protocol matters are effectively handled;
• Internal and external stakeholders and the public in well informed;
• Corporate Social Responsibility Programmes are designed and implemented;
• Public media is monitored;
• Public opinion is mobilised in favour of the Authority’s statutory cause;
• NITA‐U brand is developed and promoted;
• Reports, documents and promotional material are prepared;
• Excellent relationships are maintained with key stakeholders.

Qualifications
• A minimum of bachelors degree in English Language/Literature, Mass Communication, business
management, international relations/diplomacy, marketing or their equivalent from a recognised University;
• A post graduate training in media studies, journalism, public relations, technical writing, web editing or
marketing is and added;
Skills/Competencies
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• Proficiency in written and spoken English;
• Knowledgeable in a foreign or international languages such as Kiswahili, French, Chinese or Japanese is an
advantage;
• Excellent communication and report writing skills;
• Computer skills (Office based applications);
• Excellent interpersonal skills;
• Excellent Customer Care Skills;
• Confidentiality, Diligence & Reliability;
• Ability to work on own initiative as well as supervision of a team;
• Capacity to establish credibility, and trust and partnership;
• A person of integrity and honesty;
• Valid Driving License.

Experience
Have a minimum of three years experience as a communication, PR, Customer Relationship Officer with a public or
private or donor funded organisation or a reporter/editor in a reputable media house.

1.3. INTERNAL AUDIT DEPARTMENT
Mission: To support members of the Authority’s board and management in the effective discharge of their
responsibilities by furnishing them with objective analyses, appraisals, recommendations, and pertinent comments
concerning the activities reviewed.

1.3.1. Job Title: Manager, Internal Audit
Job Role: Providing technical/professional support to the Authority’s board and executive management in the
effective discharge of their responsibilities by furnishing them with objective analyses, appraisals, recommendations,
and pertinent comments concerning audit issues arising from the organizational activities/processes reviewed.
Reporting to: Audit Committee of the Board/Executive Director
Key Results Area
• Ensuring that the Authority’s Internal Audit Charter is developed and implemented in accordance with relevant
statutes and regulations;
• Ensuring that Internal Audit Strategies and Annual Audit Plans are developed, implemented and monitored in
line with Internal Audit and Audit Committee Charters;
• Ensure the institution of effective and efficient internal control procedures to facilitate sufficient separation to
mitigate complicity and collusion in any fraudulent activities;
• Ensure establishment and implementation of an effective systems for examination, evaluation and reporting on
business, administrative and financial management processes;
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• Ensure establishment and implementation of investigative framework to follow up cases of fraud or
misappropriation reported at different program/project implementation levels and recommends ways of
preventing any recurrence;
• Ensuring that Internal and administrative control system are designed and implemented in collaboration with
the Directorate of Finance and Administration and other Directorates;
• Ensuring that risk based Internal Audit Reviews are promptly carried out and reported to the board of directors
and management for appropriate actions;
• Ensuring that a comprehensive Risk Management Framework including policies, procedures and risk register is
developed and implemented to ensure effective risk identification, analysis/assessment and mitigation in
accordance with the Authority’s guidelines;
• Ensuring liaison with relevant statutory bodies and relevant departments in conducting annual compliance
reviews and reporting in collaboration with to ensure that local legislation, accounting practices, procurement
rules, tax‐regulations and other statutes are fully adhered to;
• Ensuring close collaboration with public fiduciary control agencies such as the Office of Auditor General, IGG,
MFPED, PPDA, Uganda Police and DPP office in liaison with Division of legal Services;
• Liaising with the Finance Department and the Office of the Auditor General with a view to agreeing to a work
program for statutory external audit and following up implementation of External auditor’s recommendations;
• Perform any other duties as may be assigned from time to time.
Critical output
• Internal Audit Charter developed and implemented;
• Annual Audit Plans are developed and implemented in line with Internal Audit Charter;
• Internal, administrative and financial control system are designed, implemented and monitored;
• Internal Audit Reviews carried out and reported to the board and management;
• Risk Management Framework developed and implemented;
• Cases of fraud or misappropriation of funds and abuse of office investigated and reported;
• Annual statutory and business compliance reviews performed and reported;
• Public fiduciary control agencies fully engaged;

Qualifications
• BCom/BBA/BSc (Auditing or Accounting Major) or their equivalent from a recognized university
• Full Membership of Internationally Recognized Professional Accounting or Auditing Body (CIA, ACCA, CPA, CA
etc) is an essential requirement;
• A post graduate qualification in a relevant field is an added advantage.

Skills/Competencies
• Practical knowledge of auditing computer aided applications;
• Excellent auditing and forensic investigation skills;
• Excellent grasped of modern risk management frameworks;
• Analytical and problem –solving skills;
• Excellent business acumen;
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Experience
A minimum of 5 years experience in auditing gained while working with a reputable auditing firm or public or private
commercial or donor funded organization, two of which must have been acquired at a similar level/position.
5.3.2. Job Title: Internal Auditor
Job Role: To provide support to the Manager, Internal Audit in ensuring assurance and compliance with relevant
business and administrative policies and procedures as well as applicable statutory regulations.
Reporting to: Manager, Internal Audit
Key Results Area
• Plan and perform audits according to the Standards for the Professional Practice of Internal Auditing issued by
the Institute of Internal Auditors (IIA) and relevant government statutes;
• Review NITA‐U business transactions including payment systems to ensure compliance and value for money;
• Conduct evaluation and business feasibility studies as directed by the Authority’s management;
• Assist the Manager, Internal Audit in carrying out systems reviews and making appropriate recommendations for
improvement;
• Undertake resource verification including periodic stores and cash counts at the as applicable in liaison with
Finance Department;
• Undertake physical verification of existence and location of the Authority’s assets in line with the approved
assets register including asset codes;
• Vouch the accuracy and integrity of Statutory Deductions and supporting documentation;
• Undertake post audit of the Authority’s Expenditures to ensure proper utilization and accountability of public
resources;
• Assist the Manager, Internal Audit in liaison with the Finance Department while collaborating with the Office of
Auditor General in conducting statutory and value for money audits;
• Support the Finance Department in follow up and resolution of statutory and value for money audits queries
raised by the Office of Auditor General or its appointed agent;
• Assist the Manager, Internal Audit in liaison with relevant user departments in carrying out of risk analysis to
ensure that all major risks of the organization are identified, analyzed and mitigated.
• Assist the Manager, Internal Audit in reviewing management and final accounts and supporting schedules for
truthfulness and fairness;
• Provide technical and professional support to management in the development and implementation of
governance and accountability framework;
Critical output
• Annual Audit Plans implemented;
• Compliance and value for money audits conducted and reported;
• Physical verification of assets undertaken;
• Post audit review carried out and reported;
• Audit queries followed up and resolved;
• Assist the Manager, Internal Audit in reviewing management and final accounts and supporting schedules for
truthfulness and fairness;
• Provide technical and professional support to management in the development and implementation of
governance and accountability framework;
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Qualification
• BCom/BBA/BSc (Auditing or Accounting Major) or their equivalent from a recognized University;
• Full Membership of Internationally Recognized Professional Accounting or Auditing Body (CIA, ACCA, CPA, CA
etc) is an essential requirement;
Skills/Competencies
• Computer skills (Preferably Microsoft office Applications).
• Practical knowledge of auditing computer aided applications;
• Ability to work on own initiative as well as in a team;
• Capacity to establish credibility, and trust and partnership.
• Analytical and problem –solving skills.
• Excellent communication and report writing skills.
• A person of integrity and honesty
• Valid Driving License;

Experience
A minimum of 3 years experience in auditing gained while working with a reputable auditing firm or public or private
commercial or donor funded organization, one of which must have been acquired at a similar level/position.

2. DIRECTORATE, PLANNING, RESEARCH AND DEVELOPMENT
Mission: To provide intellectual and strategic leadership, and deliver desired, relevant, innovative, and quality‐driven
interventions in the country in partnerships with other stakeholders to enhance the infrastructure and capacity of
NITA‐U to better deliver on ICT projects and programs.

2.1. Planning Department
Mission: To support the development, monitoring and evaluation of the National IT Strategies, Plans, Policies,
Programmes and Initiatives in line with the NITA‐U mandate.

2.1.1. Manager ‐ Planning
Job Roles: To coordinate the Planning, Budgeting, monitoring & Evaluation function under NITA‐U as well as the
Nation‐wide Information Technology Planning in line with NITA‐U’s Strategic Plan, the National Development Plan
and other related Plans.
Reporting to: Director – Planning, Research & Development
Key Result Areas:
• To facilitate the identification and engagement of all IT Stakeholders;
• Undertake and coordinate the strategic planning, monitoring and evaluation of the implementation and
impact of National programmes, projects and initiatives relating to the deployment, exploitation and
development of ICTs within the society and economy;
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• Undertake, with the support of the Ministry of ICT; National ICT policy formulation advisory functions, to
facilitate the development and the periodic review of the National ICT Policies, Strategies and corresponding
Plans, in consultation with other appropriate Bodies and Agencies of Government and the Private Sector, to
ensure that the policy recommendations, strategies, programs and projects are constantly updated and are
consistent with the aspirations and the vision for NITA‐U;
• Facilitate the formulation of short‐term, medium‐term and long‐term Plans/Strategies at the National,
Sectoral, Ministerial and regional by identifying, cordinating and co‐orparating with the key stakeholders;
• Guide NITA‐U in the participation in the development of the Mininisterial Policy Statements/ Budget
Framework Paper and Sector Performance Reporting
• Facilitate the formulation and implementation of the NITA‐U Strategic Plan, Operational Plans and Budgets
through the development of frameworks, models, processes and tools for planning, monitoring and
evaluation;
• Provide technical assistence to the various Directorates in regard to planning functions;
• Compile, analyze and review plan performance on a quarterly and annual basis to take corrective measures
for successful implementation of IT Strategies and Plans;
• To facilitate the identification, compilation, analysis and dissemination IT related data as may be required in
the IT Sector and Nationwide;

Qualifications:
• A Minimum of a Bachelors Degree in Statistics, Economics, Planning or their equivzlent;
• Formal certifications/ qualifications in Computer Science/ Information Technology;
• Certification in Monitoring & Evaluation;
• A Master's Degree in Economic Policy and Development Planning, Planning, Statistics, or a closely related
field is an added advantage;
• Certification in Planning/ Strategic Planning such as AICP, Certified Planner is an added advantage;

Experience:
• A minimum of Five years experience in Planning, Monitoring & Evaluation and Reporting in a reputable
Public or Private Organization, three years of which should have been at Supervisory level;

2.1.2. Planning Officer
Job Role: To role involves providing an advisory casework and support services to the planning function in line with
NITA‐U’s mandate.
Reporting to: Manager ‐ Planning
Key Result Areas:
• To identify and engage all IT Stakeholders;
• To facilitate the formulation of short‐term, midium‐term and long‐term plans/Strategic Plans at the National,
Sectoral, Ministerial and regional by cordinating and co‐orparating with the respective stakeholders;
• To facilitate the formulation of the NITA‐U Strategic Plan, Operational Plans and Budgets;
• To compile, analyze and review plan performance on a monthly, quarterly and annual basis to take
corrective measures for successful implementation of the plans;
• To compile and analyze data as may be required in the IT sub‐Sector in line with the Government’s National
Development Plan;
• To compile and analyze data as may be required in the IT Sector and Government‐wide;
• To give technical assistence to the various Directorates in regard to planning functions.

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Qualifications:
• Bachelors Degree in Statistics, Economics or Planning;
• Formal certifications/ qualifications in Computer Science/ Information Technology;
• Certification in Monitoring & Evaluation is an added advantage;
• Certification in Planning/ Strategic Planning such as AICP, Certified Planner is an added advantage.

Experience:
• A Minimum of Three years working experience in Planning, Monitoring & Evaluation and Reporting in a
reputable Public or Private Organization;

2.2. Research & Innovation Department
Mission: To lead change and provide a comprehensive approach in the development and implementation of the IT
strategic research & Innovation agenda for the public sector in line with the NITA‐U mandate and communicating
corporate messages from agenda setting through impact assessment.
2.2.1. IT Surveys Officer
Job Role: To Develop and implement the survey, statistical, research and innovation programmes in line with the
NITA‐U strategic plan.
Reporting to: Manager – Research & Innovation
Key Result Areas:
• Planning and conducting national e‐Readiness, IT Needs Assessment and Impact Assessment and other
Surveys in line with NITA‐U mandate;
• Preparing and presenting survey reports to stakeholders;
• Design, development and review of a IT Research and Innovation System;
• Manage the development of IT based services Research Agenda for all service delivery process and
operations within the public sector;
• Facilitate the collection, storage, analysis, interpretation and dissemination of national IT Data;
• Manage the development of relationships and collaborative environments with research institutes and
professionals to support the IT based services agenda

Qualifications:
• A Bachelors Degree in Statistics (B Stat) or Statistics & Economics (BSc. Stat/Econ) closely related
qualification;
• Formal certifications/ qualifications in an Computer Science, Information Technology or any other closely
related area;
• A post‐graduate qualification in Statistics or related area is an added advantage;
• Membership to the Uganda Statistical Society or any other related Statistical Society.
Experience:
• A minimum of 3 years working experience in IT surveys design & implementation and analysis of statistical
data in a reputable Public or Private Organization;

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2.2.2. Statistician
Job Role: To collect, store, analyze, interpret and disseminate Information Technology related data in line with the
mandate of NITA‐U.
Reporting to: IT Surveys Officer
Key Result Areas:
• Identify National IT Data Requirements;
• Develop and implement an IT Data Collection, Analysis, Reporting, Dissemination Framework, System & Tool
• Facilitate the develoment and maintenance of a National IT Data Bank;
• Compile Statistical reports in line with NITA‐U’s mandate;
Qualifications:
• A Bachelors Degree in Statistics (B Stat) or Statistics & Economics (BSc. Stat/Econ) closely related
qualification;
• Formal certifications/ qualifications in an Computer Science, Information Technology or any other closely
related area;
• Membership to the Uganda Statistical Society or any other is an added advantage.
Experience:
• A Minimum of two year’s working experience as a Statistician in a reputable Public or Private Organization;

2.3. Architecture, Standards and Certification Department
Mission: To formulate, enforce and monitor the implementation of national architecture blueprints, standards,
certification and provide guidance for quality IT services including risk management & contingency planning.
2.3.1. Manager ‐ Architecture, Standards and Certification
Job Roles: To formulate, enforce and monitor the implementation of national architecture blueprints, standards,
certification and provide guidance for quality IT services including risk management & contingency planning
Key Result Areas:
• To development, Implement and Maintain an Architecture Blueprint for Government ;
• To develop, implement and maintain a framework, model, process and tools for the development of
National IT Standards, Procedures and Guidelines for all IT service delivery domains;
• To build, implement and maintain a framework, model, tools and a process to certify all IT service delivery
domains across the Public Sector.

Qualifications:
• A minimum of a Bachelors Degree in Computer Science, Information Technology, Information Systems,
Telecommunications Engineering or a closely related field;
• Professional/ Industry IT Standards Certification/Accreditations such as ISO/IEC, ITU‐T, SOXCPA, etc.
• Professional/ Industry IT Certification such as ITIL, CCNA, CCNP, MCSE, OCA, etc.
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• A Master's Degree in Computer Science, Information Technology, Information Systems, Software
Engineering or a closely related field is an added advantage;

Experience:
• Five years experience working in Information Technology in a reputable Public or Private Organization, three
years of which should be at Supervisory level;

2.3.2. Standards Officer
Job Role: To develop, implement, enforce, cordinate and monitor National IT standards in accordance to the NITA‐U
Mandate.
Reporting to: Manager ‐ Architecture, Standards and Certification
Key Result Areas:
• Study and review current national IT implementations to identify required areas for standardization;
• Review international IT standards and recommend the implementable best of breed for the different
arena’s;
• Develop, review and update the compendium of concepts and definitions to be used in relation to IT
Standards;
• Develop, review and update National IT Standards;
• Develop and provide guidance on the procedures and processes for implementation of standards;
• Develop an outcome based monitoring and evaluation system for national IT Standards;
• Regulate and monitor standards for IT planning, acquisition, implementation, delivery, support, organisation,
sustenance, risk management, data protection, security and contingency planning;
• In collaboration with the Leagal and regulartory services Directorate, to schedule, deploy and report on IT
Standards Audits;
• Follow up on initiation of corrective and preventive action to close raised non‐conformities during internal
audits
Qualifications:
• A minimum of a Bachelors degree in Computer Science, Information Systems, Information Technology,
Telecommunications/Electrical/Electronic Engineering or equivalent qualifications;
• Professional/ Industry IT Certification such as ITIL, CCNA, CCNP, MCSE, OCA, etc;
• Professional/ Industry IT Standards Certification/Accreditations such as ISO/IEC, ITU‐T, SOXCPA will be an
added advantage;
• A Postgraduate degree in an IT related area is an added advantage.
Experience:
• Three years experience working experience in Information Technology in a reputable Public or Private
Organization;

2.4. Capacity Building & Skills Development Department
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Mission: To create, implement and maintain an IT capacity building, training and awareness framework, Policy and
Strategy in line with the NITA‐U mandate.

2.4.1. IT Professional Development Officer
Job Role: Responsible for the creation, implementation and maintenance of a national IT capacity building, training
and awareness framework, policy and strategy in line with the mandate of NITA‐U.
Reporting to: Manager – Capacity Building & Skills
Key Result Areas:
• Identify and engage IT Capacity Building Stakeholders;
• Conduct a capacity building needs assessment
• Develop and implement a capacity building action plan
• Coordinate the implementation of a comprehensive human resource development programme in ICTs and
other skill areas to initiate, support, sustain and consolidate, the country’s effort towards the development
of the Ugandan information society and economy;
• Undertake the organizing of regular ICT Workshops, Training Programmes, Seminar and Conferences to raise
ICT awareness nationally and to address other National ICT issues identified for attention;
• Development and monitoring of IT professional training certifications programs;
• Development and monitoring of IT education standards for teaching ICTs;
• Development and monitoring of localised E‐learning content for both formal and informal education;
• Contribute to the development of the national human resource capacity to meet the changing demands of
the economy.
Qualifications:
• Bachelors degree in Computer Science, Information Technology, Information Systems or related area;
• Professional qualifications in Capacity Building, Training or related area;
• A Postgraduate degree in Computer Science, Information Technology, Information Systems or related area is
an added advantage.
Experience:
• A Minimum of Three years experience in IT Capacity Building/ IT Professional Development in a reputable
Public or Private Organization;
2.5. Programme Management Office
Mission: To build and maintain a framework, model and process to provide centralized and coordinated support to
Programme Management of all IT Projects across the Public Sector in line with the NITA‐U mandate.

2.5.1. Manager – Programme Manager
Job Roles: Overall responsibility is to provide leadership for all NITA‐U projects in a centralized approach from
initiation to closure. In this capacity, to also create, manage and maintain the Project Management Office.
Key Result Areas:
• Overall responsibility is to oversee/supervise all organization projects in a centralized approach from
initiation to closure.
• Develop and oversee the project methodology at NITA ‐ U
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• Provide leadership in projects initiation, scoping, planning, vendor/supplier solicitation and contract
management.
• Work with internal and external suppliers/vendors to ensure cross‐functional coordination of effort towards
successful delivery of approved projects.
• Responsible for the effective management of cost/progress/quality of all projects
• Develop and implement a project‐based approach/culture throughout the organization.
• Training/coaching/mentoring project managers for successful delivery of projects.
• Provide constant management information about project progress
• Provide project management consultancy to management

Qualifications:
• A minimum of a Bachelors Degree in Computer Science, Information Technology, Information Systems,
Software Engineering or its equivalent;
• Post‐graduate Certification in Project Management such as PMP or Prince2 is a requirement;
• A Master's Degree in Computer Science, Information Technology, Information Systems, Software
Engineering or a closely related field is an added advantage;
• Certification in Monitoring & Evaluation is an added advantage.

Experience:
• Five years experience in ICT Project/ Programme Management in a reputable Public or Private Organization,
three years of which should be in the Project Management Office (PMO) function;

2.5.2. Programme Officer
Job Role: To facilitate project/ programme products deliveries and cross functional requirements in support to the
Project Management function in line with NITA‐U’s mandate.
Reporting to: Programme Manager
Key Result Areas:
• Management of all NITA‐U related projects;
• Support in the development of project scope, BoQ, vendor procurement/solicitation and contract
management;
• Facilitate all stakeholders in understanding projects’ scope, in developing projects schedule, during
implementation, monitoring and control of those projects to achieve projects objectives successfully;
• Provide unbiased project progress to Manager/PMO for timely decision making and onward reporting to
management;
• Support in all cross functional activities in which NITA is involved;
• Support vendors/suppliers in project risks management to ensure flawless execution.
Qualifications:
• Bachelors degree in IT, IS or related degree with a Postgraduate degree is an added advantage;
• Project Management Certifications such as PMP, Prince 2 will be an added advantage.
Experience:
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• A minimum of Three years of working experience in ICT Project Management in a reputable Public or Private
Organization;

2.6. Information Security Department
Mission: To ensure the integrity, confidentiality, and availability of National electronic resources, services, and data
in line with the mandate of NITA‐U by providing proactive information security analysis, developing robust security
architecture and ingrain security awareness. The Department works in partnership with other Directorates, Internal
Audit, Compliance and IT representatives within the ICT Sector.
2.6.1. Information Security Specialist
Job Roles: Responsible for the development and delivery of a comrehensive national information security and
privacy system in particular to ensure that information created, acquired or maintained is used in accordance with
its intended purpose; to protect information and its infrastructure from external or internal threats; and to assure
that statutory and regulartory requirements regarding information access, security and privacy are complied to.
Key Result Areas:
• Cordinate the development of national information security policies, strategies, systems, standards,
procedures and guidelines;
• Provide input to the development and delivery of an education and training program on information security
and privacy;
• Serve as the compliance officer with nrespect to national information security policies and regulations. Work
with the Directorate of Legal and Regalrtory Services on compliance issues as necessary;
• Develop and implement a Rapid Incident Reporting and Response System to address security incidences and
respond to alleged policy violations, or complaints. Servce as the official national contact point for
infromation security, privacy and copyright infringement incidents, including relationships with law
enforcement agencies;
• Develop and implement an ongoing risk assessment program targeting information security and privacy
matters; recommend methods for vulnerability detection and remediation, and oversee vulnerability testing;
• Act as the representative on Information Security matters; serve as the contact point for external auditors
and agencies, survey requests on security/privacy matters;
• Mantain a knowledgebase of latest security and privacy legislation, regulations, advisories, alerts and
vulnerabilities.
Qualifications:
• A Minimum of a Bachelors Degree in Computer Science, Information Technology, Information Systems, or a
closely related area;
• Professional Certifications in Information Security such as CISSP, CISM, ISSAP, etc
• A post graduate qualification in an IT related area will be an added advantage.
Experience:
• Minimum Three years experience in information security, information technology or related field;
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3. DIRECTORATE, TECHNICAL SERVICES
Mission: To fulfil the following functions under the NITA – U Act:
1. Provide first level technical support and advice for critical Government information technology systems
including managing the utilisation of the resources and infrastructure for centralised data centre facilities for
large systems through the provision of specialised technical skills;
2. Identify and advise Government on all matters of information technology development, utilisation, usability,
accessibility and deployment including networking, systems development, information technology security,
training and support;
3. Create and manage the national data bank, its inputs and outputs; and
4. Provide guidance on the establishment of an infrastructure for information sharing by Government and
related stakeholders.
3.1. Network Department
3.1.1. Job Title: Network Manager
Job Role: Responsible for the planning, management, supervision and maintenance of the entire NITA – U
infrastructure networks including the National Backbone and e‐Government Infrastructure (NBI/EGI), the optical
Fibre Network, NITA – U LANs, the Network Operating Centre (NOC) and any LAN, MAN or WAN infrastructure that
will be installed from the projects managed by NITA – U.
Report to: Director Technical Services.
Key Result Areas:
• Planning, Design, implementation, testing and maintenance of the NITA – U Network Infrastructure;
• Supervision of the systems administration and maintenance of the entire DWDM, SDH and optical switching
network that is being implemented and maintained by NITA – U;
• Design and implement security controls for the NITA‐U LAN and WAN infrastructure.
• Develop an annual business plan, capital and operating budget for the network section. Monitoring and
implementation of these to ensure that the performance targets are met.
• Manage network performance and recommend adjustments to wide variety of complex network
management functions.
• Monitor and ensure availability of the Network for it to be operational at all times.
• Proactively investigate problems that may affect Network availability and take actions to resolve them.
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• Monitor Network security, deployment of IOS software upgrades, and enforce Network licence agreements.
• Monitor power, soil conductivity, lightening protection at all premises to ensure Network availability and
reliability are protected.
• Supervise, review and develop training and succession plans for the networks staff to ensure that the
Department is adequately staffed and that the team is equipped with the necessary skills.
• Review and manage service agreements ensuring maximum productivity on all running SLAs.
• Recommend and implement policies, standards and documentation procedures related to the NOC
operation procedures.
Qualifications
• Bachelors Degree in Bachelors Degree in Computer Science, Information Systems, Information Technology,
or Telecommunications Engineering;
• Masters Degree in any IT related field will be an advantage;
• Professional certifications such as CCDA, CCNA, CISSP, MCSE, etc, will be an added advantage.

Skills/Competencies
• Demonstrated project management skills
Experiences
• Five years Experience in the design, implementation and management of Networks in a large enterprise.
3.1.2. Job Title: Systems Officer ‐ OFC
Job Role: Responsible for the maintenance of the optical switching network for NITA – U. He/She will oversee the
development of the Optical Fibre networks that will be deployed by NITA – U and quality assurance of OFC
implementations.
Reporting to: Network Manager
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Key Result Areas:
• Systems administration and maintenance of the entire DWDM, SDH and optical switching network that is
being implemented and maintained by NITA – U;
• Maintain and carry out repairs on the optical fibre cable that has been installed under the NBI/EGI Project;
• Supervision of the installation of Optical Fibre cables and the optical switching network under the NBI/EGI
Project;
• Provision of technical support to operators and services providers that interconnect with the Government
Optical Fibre network;
• Monitor and evaluation of the performance of the National Data Transmission Backbone Infrastructure
Optical Switching System and participate in the development of standards for eGovernment transmission
systems.
Qualifications

Skills/Competencies

Experiences
• Three years Experience in the design, implementation and management of Optical Switching Systems;
3.1.3. Job Title: Systems Engineer ‐ WAN
Job Role: To administer, maintain and operate the Wide Area Networks that built by NITA – U. He/She will maintain
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the Network Operating Centre (NoC) to ensure maximum availability and uptime.
Report to: Network Manager
Key result areas:
• Maintenance and configuration of the eGovernment Infrastructure Datacom systems;
• Supervision of the installation of the eGovernment Infrastructure Data communications systems and
hardware;
• Configuration and set‐up of all new server systems required for the NITA – U WAN/MAN infrastructure;
• Firewall administration and overall internal network security.
• Corrective and preventive maintenance of transmission sites.
Qualifications
Skills/Competencies
Experiences
• Three years Experience in the in the administration of LAN/WAN/MAN servers and infrastructure;
3.2. Infrastructure Delivery Department
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3.2.1. Job Title: Infrastructure Delivery Manager
Job Role: Will be expected to plan for, build and supervise the implementation of NITA – U Infrastructure
programmes and projects and conduct related monitoring and evaluation activities according to project
implementation plans and specifications.
Responsible for the
Key Result Areas:
• Management of the Project cycle of NITA – U infrastructure projects including formulation, budgeting,
integration with the Programme Management Office, writing monitoring and reporting in regards to
infrastructure projects;
• Planning and execution of Infrastructure projects that are undertaken by NITA – U;
• Development of Infrastructure blue prints for NITA‐U projects;
• Monitoring and Evaluating the project activities that are undertaken by NITA – U with emphasis on quality
programming with the project development partners;
• Supervise and control the administrative and financial programs of NITA – U infrastructure projects;
• Provision of technical support to other public and private sector agencies undertaking IT Infrastructure
Projects to promote high quality, cost effective and timely outputs of the projects and support the project
design and development;
Qualifications
Skills/Competencies
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Experiences
• Five years’ experience in the in the supervision, management and administration of IT infrastructure
delivery projects;
Qualifications
Skills/Competencies
Experiences
• Three years Experience in the in the administration of LAN/WAN/MAN servers and infrastructure;
3.3. Data Centre Department
3.3.1. Job Title: Data Centre Manager
Job Role: Will be responsible for the design, construction, management, supervision and maintenance of the all Data
Centres and Disaster Recovery Site Infrastructure and Applications.
Key Result Areas:
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• Design, construction, management and supervision of Government Data Centres.
• Management of the implementation, integration and support of Data Centre Applications.
• Management of the LAN/WAN infrastructure that will be integrated with the Primary Data Centre
infrastructure;
• Management of the Primary Data Centre storage systems and applications;
• Recommend and implement policies, standards and documentation procedures related to Data Centre
operation procedures.
Qualifications
• Professional certifications such as MCSE, MCSA, CCNA, etc, will be an added advantage.

Skills/Competencies
Experiences
• Five years Experience in the design, implementation and management of Data Centres in a large enterprise.
3.3.2. Job Title: Systems Administrator‐ Collaboration Software
Job Role: Will be responsible for the configuration and maintenance of the Government collaboration software and
related services that will be implemented in the Primary Data Centre.
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Report to: Data Centre Manager.
Key Result Areas:
• Management of hardware and operating systems in the Data Centre.
• Design and acquisition of tools to proactively identify errors, ensuring efficient and effective use of
resources.
• Implementation, integration and support to Data Centre Applications.
• Implementation of Disaster Recovery Plans.
• Development of application policies and procedures; monitoring compliance of these.
• Ensuring that server operating systems are up to date with the latest patches and antivirus updates.
Qualifications

Skills/Competencies
Experiences
• Three years Experience in the design, implementation and management of Data Centres in a large
enterprise.

3.3.3. Job Title: Application Hosting Administrator
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Job Role: Will be responsible for the administration of hosted applications on the NBI/EGI Infrastructure.
Report to: Data Centre Manager.
Key Result Areas:
• Management of the Data Centre Hosted Applications and software and hardware to ensure high availability
and throughput.
• Provision of second level technical support to all Government Departments and Ministries and agencies that
will be utilising the Hosted Applications;
• Design and acquisition of tools to proactively identify errors, ensuring efficient and effective use of
resources.
• Ensure compliance to set policies and guidelines for the use of Hosted Applications.
Qualifications
• Professional certifications such as MCSE, MCSA, CCNA, etc, will be an added advantage

Skills/Competencies
• Demonstrated technical proficiency in emerging IT trends including information security, e‐Commerce, e‐
Governance and e‐Government applications.
Experiences
• Three years Experience in the management of Hosted Applications in a large enterprise.

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3.4. Information Technology Services Department
3.4.1. Job Title: IT Services Coordinator
Job Role: Will be responsible for the planning, coordination and delivery of Government wide IT Services up to the
District level and to government Ministries, Departments and Agencies where applicable.
Key Result Areas:
• Provision of first level technical support and advisory services for the development of Government IT
systems.
• Managing the utilisation of Government wide IT resources and infrastructure through the provision of
specialised technical skills.
• Provide guidance on the establishment of an infrastructure for information sharing by Government and
related stakeholders.
• Monitoring and managing supplier performance to ensure compliance with service level agreements.
• Coordinate the development of annual business plans, capital and operating budgets.
Qualifications
• Bachelors Degree in Computer Science, Information Systems, Information Technology, or

Telecommunications Engineering;

Skills/Competencies
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Experiences
• Five years Experience in coordination and management of IT Services in a large enterprise is essential.

3.4.2. Job Title: IT Services Administrator
Job Role: will manage the performance of the District IT Officers and supervise the implementation of IT projects
countrywide in other government ministries, departments and agencies. He / She will be required to work in any
region in the country to ensure proper infrastructure set up and support supervision.
Key Result Areas:
• Management and supervision of the District IT Officers countrywide;
• Management of Clients and Stakeholders on behalf of NITA‐U in the delivery of NITA‐U services to districts.
• Oversee the operations of the regional Data Centers.
• Supervision of the implementation of IT related projects being deployed in districts.
• Overseeing the management of IT inventories of equipment, hardware and software that will be resident in
the respective regions;
• Monitor the IT needs specific to the respective regions and develop an IT needs assessment for the
respective regions;
Qualifications

Skills/Competencies
• Posses good organizational and management/supervisory skills,
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Experiences
• Three years Experience in the management of critical national IT projects.

4. DIRECTORATE, E‐GOVERNMENT SERVICES

4.1. PORTFOLIO MANAGEMENT DEPARTMENT

4.1.1. Manager, Portfolio Management

Job Role: Provide e‐Government program analyses including investment management, cost/benefit analysis and cost
effectiveness analyses and feasibility studies to facilitate successful e‐Government business case development and
analysis.

Report to: Director, e‐Government Services
Key Results Area
• Provide oversight and support for e‐Government Enterprise Architecture, IT Strategic Planning, and e‐
Government capacity building and awareness programme.
• Coordinate requirements gathering, analysis and design of e‐Government related applications and services
including G2C, G2B, G2G, and G2E.
• Initiate and coordinate the development of e‐Government related policies, standards and guidelines;
• Facilitate the design of compatible, interoperable e‐Government applications by Ministries, Departments
and Agencies (MDAs);
• Monitor and report on the development of e‐Government applications across Government;
• Conduct continuous stakeholder analysis and user requirements analysis.
• Support and manage the sign‐off of project deliverables.
• Develop annual workplans and budget;
• Team leadership and staff supervision;
• Perform any other duties, which may be assigned from time to time.

Critical Output
• E‐Government related strategies, policies, standards and guidelines developed;
• Secure, interoperable G2C, G2B, G2G, and G2E applications developed and maintained;
• Relevant local content developed

Qualifications
• A good Bachelors degree in Software Engineering, Computer Science, Information Systems, Information
Technology, Business Administration, Engineering or its equivalent
• A postgraduate qualification in a relevant discipline would be an added advantage
• Professional/ Industry IT Certification such as ITIL, CCNA, CCNP, MCSE, OCA, etc. is desirable.

Skills/Competencies
• Expert in system design tools and development methodologies
• Soft skills like management, leadership, communication, writing, presentation, listening skills, effective
organizational and customer service skills
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• Negotiation and conflict resolution skills

Experience
• At least five years of relevant working experience, three of which should have been at supervisory level
• Experience in enterprise application integration and applications such as ERP and CRM
• Must have project management experience.

4.1.2. Business Analyst
Job Role: Coordinate the design of e‐Government applications and services to be delivered through eGovernment
portal, District Business Information Centres (DBICs) and other delivery channels;
Report to: Manager, Portfolio Management

Key Results Area
• Conduct feasibility studies and risk assessment on e‐Government projects and develop business cases;
• Responsible for performing business analysis, modeling and documentation as needed;
• Coordinate the design of software applications and systems in Government and produce enterprise
architectures and architecture standards;
• Responsible for writing documentation, requirements, features, manuals, and training materials;
• Negotiate sales or licensing arrangements, find business partners, raise funds for new projects, and sell e‐
Government business plans to potential investors;
• Coordinate Government outsourcing services including BPO.

Critical Output
• Feasibility studies and risk assessment on e‐Government projects conducted and business cases developed;
• Secure, interoperable e‐Government solutions designed.

Qualifications
Technology, Business Administration, Engineering or its equivalent

Skills/Competencies
• Soft skills like management, leadership, communication, writing, presentation, and listening skills

Experience
• At least three years of relevant working experience in a reputable organization.

4.2. APPLICATION SOLUTIONS DEPARTMENT

4.2.1. Manager, Application Solutions Department

Job Role:
Coordinate the development and deployment of a wide range of critical applications, ensuring their security,
reliability, availability at all times and offering expertise to manage the hosted applications over NBI/EGI.

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Report to: Director e‐Government Services

Key Results Area
• Promote the development of secure, interoperable software applications and content that support e‐
Government Services;
• Develop a knowledge management /content management strategy for the Government of Uganda;
• Responsible for systems integration, and definition of application development standards and processes;
• Compile an inventory of current and planned e‐Government applications and identify areas for intervention;
• Participate in the development of software incubation centres;
• Manage software asset including licenses;
• Set up applications test environment for quality assurance;
• Develop guidelines for software certification and accreditation;
• Develop guidelines on shared services
• Develop annual workplans and budget;
• Team leadership and staff supervision.

Critical Output
• Secure, interoperable software applications and content that support e‐Government Services developed;
• Secure e‐Government portal developed;

Qualifications
Technology, Engineering or its equivalent

Skills/Competencies
organizational and customer service skills;
• Team leadership and staff supervision.

Experience
• At least five years of relevant working experience, three of which should have been at supervisory level
organizational and customer service skills
• Must have project management experience.

4.2.2. Web Solution Architect

Job Role: Coordinate and provide technical oversight in the development of e‐Government portal and other
Government websites.
Report to: Manager, Application Solutions Department
Key Results Area
• Plan and develop e‐Government portal architecture;
• Identity and document Government services that can be provided online (i.e. G2C, G2G, G2B, G2E);
• Coordinate the implementation of the Government web standards and web development efforts;
• Develop Government‐wide intranet services;
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• Responsible for maintaining the e‐Government portal content and coordination of other Government
content/information managers;
• Manage risk identification and risk mitigation strategies associated with the architecture
• Implement a system for regulating and monitoring electronic signature infrastructure and other web security
tools;
• Develop an award strategy for Government websites.
• Responsible for monitoring and publishing website statistics.
• Implementing test plans, migration plans & delivery plans
• Deliver project responsibilities in line with project plan derived by the Project Management office (PMO).

Critical Output
• e‐Government portal architecture developed;
• Government services that can be provided online (i.e. G2C, G2G, G2B, G2E) documented;
• E‐Government portal developed and maintained.

Qualifications

Skills/Competencies
• Hands‐on development and delivery of web‐based applications;
• Proficiency with content management systems and web databases;
• Basic project management skills

Experience
• Working experience in developing portals/websites using proprietary and open source tools for multiple
platforms;
• Experience in graphic design applications and Macromedia Flash
• At least three years of relevant working experience in reputable organization.

4.2.3. Unified Communications Architect
Job Role: Design, establish and maintain Government‐wide unified communication systems
Report to: Manager, Application Solutions Department

Key result areas:
• Design and deploy voice, video and data services on the National Backbone Infrastructure/e‐Government
Infrastructure;
• Coordinate feasibility study for a Government‐wide unified communications system;
• Responsible for executing critical tasks that require high technical expertise and knowledge in onsite and
offsite locations;
• Responsible for checking systems and equipments for substandard performance or malfunctioning
• Manage risk identification and risk mitigation strategies associated with the architecture
• Implementing test plans, migration plans & delivery plans
• Deliver project responsibilities in line with project plan derived by the Project Management office (PMO).
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Critical Output
• Feasibility study conducted and plan for the deployment of unified communications solution developed;
• Government‐wide unified communications solutions designed and deployed.

Qualifications
• Professional/ Industry IT Certification such as ITIL, CCNA, CCNP, MCSE, OCA, etc. is required.

Skills/Competencies
• Basic project management skills

Experience
• Experience in the design and deployment of unified communications solutions
• Experience in systems integration in a multi‐vendor environment
• At least three years of relevant working experience in a reputable organization

5. DIRECTORATE, FINANCE AND ADMINISTRATION
Mission: To provide administrative and technical support to the Authority to optimally plan, generate, manage,
deploy and account for all financial and other resources in the delivery of its mandate
5.1. FINANCE DEPARTMENT
Mission: To establish and maintain efficient and effective financial management systems to plan, record, control
and report on financial and other resources of the Authority in accordance with relevant statutes and generally
accepted accounting standards.
5.1.1. Job Title: Manager, Finance
Jo Role: To administer the finance functions of the Authority by establishing and maintaining a system to record,
control and report on financial and other resources of the Authority in line with set policies and strategic plan
Report to: Director, Finance and Administration
Key Result Areas:
• Designing systems, policies and procedures for financial and other resources management;
• Preparation and implementing financial plans and budgets;
• Reporting on actual and projected business and or financial results;
• Evaluation and analysis of financial health and risks;
• Maintaining financial discipline and control throughout the organization;
• Maintaining financial records and preparing financial statements;
• Development and implementation of financial strategies and controls for capital investments;
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• Advising management on compliance with statutory requirements;
• Ensuring effective revenue and cash management;
• Providing financial expertise on statutory or commercial Debts;
• Liaison with external auditors;

Critical output
• Sound financial management information systems are established and maintained;
• Annual budgets and work plans produced in line with corporate plan and GoU/donor requirements;
• Financial and other resources are optimized and safeguarded;
• Management reports and financial statements are prepared and issued;
• The organization guided in statutory and International best accounting practices;
• Organization guided towards compliance with relevant statutory requirements, tax legislation and Generally
Accepted Accounting Practices;
• Effective liaising with internal and external auditors;
• Cash flow statements and projections accessed, compiled and drawn
• Recommendations made on income and expenditure reports to budget holders
• Expected receipts and payments received and listed
• Financial Mgt manual specifying accounting policies, procedures and guidelines implemented.
• Financial statements in line with statutory requirements are prepared and issued;
• Annual statutory audit conducted;
• Variances between budgets and expenditures established on a regular basis;
• Accountability process coordinated and funds accounted for;

Qualifications
• BCom/BBA/BSc (Accounting or Finance Major) or their equivalent from a recognized University
• Full Membership of Internationally Recognized Professional Accounting Body (ACCA, CPA, CIMA, CA etc) is a
requirement;
• A Post graduate in a relevant field is an added advantage.

Skills/Competencies
• Practical skills on Computerized Accounting Information System;
• Demonstrable supervisory skills.
• Excellent business acumen.
• Knowledge of management philosophies.

Experience
At least 5 years experience with a reputable public, private commercial or donor funded organization, 2 of which
must have been at a similar level/position;
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5.1.2. Job Title: Finance Officer (1)
Job Role: Responsible for preparing, maintaining and reporting on financial activities in line policies, regulations and
generally accepted accounting standards.
Report to: Manager, Finance
Key Result Areas:
• Record, account and report on business and financial transactions;
• Prepare financial reports and statutory accounts;
• Maintain subsidiary, control and general ledger accounts;
• Reconcile and manage outstanding items on cash books, bank accounts, accounts payables and
accountabilities;
• Compute salary and allowances in line with policies and regulations;
• Manage payroll debtors and creditors;
• Undertake custody of assets – movable and immovable;
• Preparing and filing statutory returns (WHT, VAT, PAYE, NSSF);
• Follow up of audit queries;

Critical output
• PAYE, NSSF and other taxes eligible to employees computed and submitted;
• Payment vouchers/claims are reviewed and recorded before payments are processed;
• Allowances are correctly computed in accordance with relevant policies and regulations;
• Staff salaries and other benefits computed and processed according to employment contracts and NITA‐U
Terms and condition of service;
• Accounts control procedures studied and implemented;
• Accounts, ledgers and cash books accurately recorded and reconciled;
• Financial reports and statements prepared and issued;
• Accounting records are properly filed and kept in a retrievable form;
• Internal external audit issued followed and resolved.
• Accounts payables are controlled with respect to external creditors;

Qualifications
• BCom/BBA/BSc (Accounting or Finance Major) or its equivalent from a recognized university;
• Membership of Internationally Recognized Professional Accounting Body (ACCA, CPA, CIMA, CA etc) is a
requirement;

Skills/Competencies
• Computerized Accounting Information System hand on operational skills required.
• Ability to work on own initiative as well as in a team.
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• Excellent interpersonal skills
• Excellent report writing skills.
• Excellent communication skills.

Experience
At least three years hand on working experience gained while serving with a reputable public or commercial or
donor funded organization, one of which must have been acquired at an in similar level/position.
5.2. DEPARTMENT: PROCUREMENT AND DISPOSAL UNIT
Mission: Coordination and maintenance of the procurement processes to ensure that adequate and quality goods,
services and works are acquired competitively, transparently and economically.
5.2.1. Job Title: Procurement Manager (Head of PDU)
Job Role: Responsible for developing and maintaining procurement systems, policies and procedures and monitoring
the implementation of the procurement cycle as per the Authority guidelines and PPDA regulations particularly to
ensure that adequate and quality goods, services and works are acquired competitively, transparently and
economically.
Report to: Director, Finance and Administration
Key Result Areas:
• Ensure the development, maintenance and implementation of efficient and effective procurement &
disposal systems and policies in line with relevant statutes;
• Prepare timely procurement plans for goods, works and services covered under the approved financial
budget in accordance with the Authority reporting guidelines and PPDA regulations;
• Develop and monitor the implementation procurement reporting systems and records in accordance with
the Authority reporting guidelines and PPDA regulations.
• Design and maintain a system for guidance of the Procurement department and provide a link between the
PDU and other departments and providing technical/professional advice to management on procurement
matters.
• Prepare the departmental report and submit it to management in line with the Authority reporting
guidelines and PPDA regulations.
• Adopt and monitor the implementation of the framework for preparation of Bidding Documents and
Request for Proposals in accordance with the Authority guidelines and PPDA procurement regulations;
• Monitor and implement the bidding processes for Goods, Works and Services in accordance with the
Authority guidelines and PPDA regulations;
• Design and monitor the implementation of guidelines and frameworks for bid evaluation and selection
process using the Technical Evaluation, Contracts Committee and the negotiations committee to ensure
evaluation is done in a fair and transparent manner in accordance with the Authority guidelines and PPDA
regulations.
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• Design and monitor a system for contract management in the procurement process and provide technical
support to user departments in the preparation and management of contracts, in accordance with the
Authority guidelines and PPDA regulations;
• To oversee the boarding off and disposal of assets in consultation with user departments in accordance with
the Authority guidelines and PPDA regulations;
• Prepare and supervise periodic procurement performance, compliance reviews and Value For Money Audits
with the relevant statutory bodies;
• Perform any other duties, which may be assigned from time to time;

Critical output
• Procurement plans for goods, works and services developed.
• Procurement reporting systems developed and maintained.
• System for guidance of the Procurement department developed.
• Framework for bidding process developed.
• Working relationships with stakeholders in the procurement process build and maintained.
• Procurement & Disposal systems and policies developed and maintained.
• Ensure the and implementation of efficient and effective
• Goods/ Services/works procured in line with laid down NITA‐U procurement procedures and PPDA regulations.
• Best qualities at the lowest price and corrects specifications material obtained.
• Assets boarded and disposed off in accordance with relevant statutes.

Qualifications
• Bachelors’ degree (Commerce, Business Administration, Procurement, Law, Engineering Sciences) or their
equivalent from a recognized university;
• Full membership of CIPS or other relevant internationally recognized procurement professional body is a
requirement;

Skills/Competencies

Experience
• At least 5 years proven working record gained while serving with a reputable public or commercial or donor
funded organization in senior – level job preferably at similar position.

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5.2.2. Job Title: Procurement Support Officer
Job Role: Providing administrative support to the Procurement and Disposal Unit and user departments as
applicable.
Report to: Head of Procurement and Disposal Unit
Key Results Area:
• Supporting operations of the procurement and disposal function;
• Follow up on delivery of goods and services purchased;
• Support preparation, updates and reporting on implementation of procurement plan;
• Assist in compiling periodic procurement performance reports;
• Assembling and documenting procurement transactions;
• Maintenance of proper procurement records and files including supplier databases;
• Assist in drawing agenda for and taking minutes during Contract and Evaluation Committee proceedings;

Critical output
• Items and services purchased delivery followed up.
• The Requisition to Order (RTO) status report updated.
• Procurement performance reports prepared and submitted.
• Procurement records, files and databases are kept secure and up to date.
• Contract Committee minutes are prepared and signed.
• Proper records of bid evaluation and selection process maintained.
• Excellent working relationships with stakeholders in the procurement process maintained.

Qualifications
• Bachelors’ degree in Commerce, Business Administration, Procurement, Law, Engineering Sciences or its
equivalent from a recognized university.
• Post graduate qualification in a relevant field or with internationally recognized procurement professional body
is an added advantage;

Skills/Competencies
Experience
At least three years working experience gained while serving with a reputable public or private commercial or donor
funded organization, 1 of which must have been gained at a similar level/position.
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5.3. DEPARTMENT: HUMAN RESOURCES
Mission: To provide human resource management and organizational development services by establishing,
nurturing and maintaining efficient and effective human resource management systems and organizational structure
to ensure optimal deployment and utilization the Authority staffing establishment.

5.3.1. Job Title: Human Resource Officer
Role: Supporting implementation of the Authority’s human resource management and development programmes.
Report to: Manager, Human Resources
Key Result Areas:
• Supporting recruitment process, contracting and orientation of new staff;
• Coordinate staff performance management processes;
• Managing implementation of staff training and development programmes;
• Coordinating climate surveys to gauge employee satisfaction and work atmosphere;
• Implementing and monitoring employee internal communication;
• Providing support to line managers on implementation of employment manual and relevant laws;
• Coordinate organisational cultural programmes;
• Coordinate handling of staff grievances, investigations and follow up of disciplinary cases;
• Support implementation of computerized human resource management information system (HRMIS);
• Support management of staff severance process including exit interviews;

Critical output
• Staff issues recorded, clarified and documented
• Internal staff climate surveys carried out
• Comparative data from similar Organizations on HR policy issues collected
• Competence based open appraisal is implemented
• Employee training needs identified and planned
• Staff performance records compiled
• HR computerized systems implemented

Qualifications
• Bachelor’s degree in Human Resources management, Organizational and Industrial Psychology, Business
Administration (HR Specialization) or its equivalent from a recognized university
• A post graduate or internationally recognized professional qualification in a relevant field is an added advantage.

Skills/Competencies
36


Experience
At least three years working experience gained with a reputable public or private commercial or donor funded
organization, one of which must have been acquired at a similar level/position.
5.4. DEPARTMENT: ADMINISTRATION AND FACILITIES SERVICES
Mission: To provide prompt, efficient and effective administrative, logistical, material resources and
facilities/estates support services to the NITA‐U Secretariat and projects to ensure secure, healthy, and conducive
environment for the organizations staff and its equipments.

5.4.1. Job Title: Administrative Officer
Job Role: Providing general office, logistical and material resources support services to ensure healthy and conducive
operational environment in line with the Authority’s policies and procedures.
Report to: Manager, Administration and Facilities Services
Key Results Areas:
• Coordinating the Authority’s secretariat and administration processes;
• Advising management on the design, review and update of administrative, assets and utilities management
policies and procedures;
• Support the functions of Executive Personal Assistants;
• Implementing and monitoring systems for handling office correspondence;
• Maintaining office machinery and appliances in good working condition;
• Administering of the Authority’s assets and office utilities;
• Initiating the boarding off office assets in liaison with PDU;
• Ensuring motor vehicles and other equipment maintenance and safety;
• Scheduling of vehicle movements for routine and field travels;
• Coordinating staff travel in liaison with EPA;
• Provision of office supplies and consumables;
• Maintenance of conducive office working environment;

Critical Output
• Secretariat and Administration functions are well coordinated;
• Executive Personal Assistants are fully supervised;
• Proper and accurate executive records and official documents are maintained;
• Office machinery, tools and appliances are repaired and serviced;
• Office utilities are fully serviced and or paid;
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• Motor vehicles/cycles are well managed and maintained;
• Administrative, assets and utilities management policies and procedures implemented;
• Staff travel arrangements managed;
• Adequate stock of office supplies and consumables maintained;

Qualifications
• A minimum of Bachelors degree in Business, Public Administration, Secretarial Studies or their equivalent from a
recognized university;
• A Post‐graduate qualification or any internationally recognized administrators professional qualifications such as
ICSA is an added advantage;

Skills/Competencies

Experience
At least three year experience gained with a reputable public or private commercial or donor funded organization,
one of which must have been acquired at a similar level/position.
5.4.2. Job Title: Executive Personal Assistant (3 Positions)
Job Role: Providing versatile secretarial and administrative support to the Authority’s senior executives.
Report to: Dual reporting relationships to the Administrative Officer and relevant senior executive
Key Results Area
• Providing office administration and secretarial services to senior executives;
• Ensuring implementation of record management systems in the respective offices;
• Receiving and dispatching documents (both normal mails and electrical mails;
• Support the preparation of technical, management and board papers as applicable;
• Arrange and maintain records of meetings, workshops and conferences;
• Identifying and summarising key issues that requires priority attention;
• Update official diary and arranging travels and transfers;
• Managing facilities, equipments and consumables in the relevant office;
• Maintaining confidential manual and electronic filing systems;
• Make travel arrangements for the senior executives and other staff in the directorate in consultation with the
Administrative Officer;
• Ensuring office machinery and appliances are proper working condition;
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• Responsible for all office correspondences including replies to letters/queries on behalf of the senior executive
when appropriate;
• Responsible for proper maintenance of the senior executives’ diaries and scheduling of appointments;
• Attending to the relevant official visitors and directing them accordingly in liaison with the reception official.
Critical output
• Mails sorted out and submitted to the respective official
• Official documents typed
• Documentation produced
• Management minutes drafted, typed out and produced
• Fastest and most convenient method of transport for the executive identified;
• Stationery orders checked and verified
• Accessible filling system put in place
• Follow up of accountabilities for advances made to the relevant office
• Technical/management reports and board papers and or presentations prepared
• Advances to the relevant office fully accounted for
• Facilities in the relevant office well maintained
• Scheduling appointments done
• Logistical arrangements for meetings conducted
• Taking minutes of meetings done
• Handling all office correspondence effected
• Travel arrangements made.

Qualifications
• A minimum of a degree in Secretariat or Business Studies or Social Sciences or any other relevant qualification
from a recognized University.
• A post graduate qualification or internationally recognized professional qualification in a relevant field is of
added advantage;

Skills/Competencies
• Hand on office administration and secretarial skills
• Excellent typing skills
• Organizing and coordination skills
• Confidentiality, Diligence & Reliability
• Time managing skills
• Pleasant with good interpersonal skills
• Excellent customer relations skills.

Experience
At least two years experience working as executive personal assistant, secretary, public relation officer, customer
care officer or administrative officer or similar position with a reputable public or private commercial donor funded
organization.
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5.4.3. Job Title: Front Office Manager/Receptionist
Job Role: To ensure effective interface with NITA‐U stakeholders through the switch board and or front office desk
and also provide secretarial and administrative support in line with NITA‐U Office Procedures.
Report to: Administrative Officer
Key Results Area:
• Ensure efficient management of front office and auxiliary facilities;
• Receive incoming and dispatch outgoing documents (both normal mails and electrical mails) from the relevant in
line with NITA‐U registry guidelines;
• Receiving incoming and redirecting outgoing telephone calls to their destinations/addresses in line with the
Authority’s Office Practice;
• Receive, entertain and direct visitors/stakeholders in line with the Authority’s office practice;
• Receive, record and dispatch official mails and documents in line with the Authority’s office practice;
• Prepare Monthly Staff Attendance list in line with the Authority’s policy and procedures;
• Contact Stake Holders to confirm their attendance of project workshops, conferences and meeting;
• Assist Executive Personal Assistants to fix appointments for the Authority’s management and staff in line with
relevant guidelines;
• Assist the Administrative Officer and Executive Personal Assistants in managing bookings of all conferences and
meeting rooms in line with relevant policy and procedures;
• To manage all facilities and equipments within the reception area in liaison with the administrative officer;
• Assist the Executive Personal Assistants in ensuring that all office correspondences including replies to
letters/queries on behalf of the Authority handled appropriately;
• Attending to company visitors and directing them accordingly in liaison with Executive Personal Assistants.

Critical Output
• Clients/visitors/stakeholders entertained and connected to relevant offices
• Secretarial and administrative services provided to officials
• Correct information and feedback given to visitors
• Conference and meeting rooms managed;
• Inventory of mail and or memorandum received and maintained
• Handling all office correspondence effected
• Details of confirmation with stakeholders taken down
• Fixed appointments recorded

Qualifications
• A minimum of a degree in Secretariat or Business Studies or Social Sciences or any other relevant qualification
from a recognized University.
• Professional Qualification e.g. ICSA or Post graduate qualification in Secretarial Studies field is of added
advantage;

Skills/Competencies
• Hand on office administration and secretarial skills
• Excellent typing skills
• Organizing and coordination skills
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Experience
At least two years experience working as executive personal assistant, secretary, public relation officer, customer
care officer or administrative officer or similar position with a reputable public or private commercial donor funded
organization.
5.4.4. Job Title: Drivers (3 Positions)
Job Role: To drive and carry out basic vehicle maintenance and perform office attendants’ and administrative
support duties as per the Authority’s office practices and strategic objectives.
Report to: Administrative Officer
Key Results Area:
• Drive organization vehicles to enable people move from one place to another to meet the organization
objectives.
• Keep organization vehicles mechanically sound in line with Uganda traffic laws.
• Transport and deliver organizational mails and messages according to NITA‐U office practice.
• Provide office attendant and administrative support services in line with the Authority’s office policies and
guidelines;
• Renew organization vehicle licenses in line with Sc vehicle policy and traffic laws;
• Capture data on individual vehicles for repairs and service;
• Verify all repairs and service done by the respective garages;
• Verify requisition form for vehicle maintenance;
• Ensure compliance of regulations of vehicle maintenance;
• Capture data on monthly fuel consumption for individual vehicles (routine);
• Provide update on status of insurance and car tracking facilities;
• Assist in scheduling vehicles for weekly/monthly washing;
• Report all motor vehicles incidents in line with the Authority’s guidelines;

Critical Output
• Car Log Books maintained and completed
• Traffic laws/ road signs followed
• High‐way codes followed
• Transport work‐plans as scheduled followed
• Vehicle expenses of maintenance and receipts recorded
• Car road license and insurance updated
• Vehicle faults recorded and reported to the supervisor.
• Reports on maintenance written

Qualifications
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• A minimum of a Uganda Ordinary Certificate of Education or its equivalent;
• At least 3 driving classes plus valid driving licenses;
• A certificate in Defensive Driving or basic mechanical engineering qualification is an added advantage

Skills/Competencies
• Fluency in written & spoken English is a must. Fluency in Kiswahili is an added advantage.

Experience
At least three years driving experience with a reputable public or private commercial or donor funded organization
5.5. CUSTOMER SERVICES DEPARTMENT
Mission of the Department: To ensure the establishment and maintenance of a robust, efficient, effective and
responsive customer services and marketing systems, to ensure continuous customer satisfaction and sustainable
revenue growth.
5.5.1. Job Title: Marketing Specialist
Job Role: Providing technical/professional advice and support services to the Authority in carrying out marketing
research, product development, pricing structure design, sales promotion and customer services delivery in
accordance with its mandate and strategic business plans;
Report to: Customer Services Manager
Key Results Areas
• Conducting marketing research including customers or clients needs surveys, needs identification and needs
assessment in collaboration with the relevant directorates/departments;
• Undertaking IT products/services market trends and forecasts analysis in collaboration with the relevant
directorates/departments;
• Guide in identification of new IT products and services development to exploit existing and potential niche
markets and market opportunities;
• Assist in developing and support provision of responsive IT product/services to meet customer/clients identified
needs in line with the Authority’s mandate;
• Providing technical/professional advice to the Authority in establishing and implementing a robust
marketing/customer services structures, systems, competencies and values in order to meet and exceed
customers/clients expectations;
• Providing technical/professional support to the Authority in branded marketing communications in close
collaboration with Corporate Communication/PR department;
• Providing technical/professional support to the Authority in establishing and maintaining comprehensive
Customer Relationship Management (CRM) Application Systems and Customer Database;
• Providing technical/professional support to the Authority in establishing and maintaining a responsive Call
Center including systems for client support and complaint handling;
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• Carrying out capacity building, training and evaluation of front and back office staff in customer care to ensure
effective and profitable internal and external customer relationships;
Critical output
• Marketing research conducted;
• IT products/services market trends analysis and forecasts performed;
• Customers/clients IT product/services needs are identified and met;
• Effective marketing/customer services systems implemented;
• Branded marketing communications undertaken;
• Customer Relationship Management (CRM) Application Systems and Customer Database maintained;
• Internal Call Center and complaint handling system established;
• Capacity building, training and evaluation of front and back office staff carried out;

Qualifications
• BCom/BBA/BSc (Marketing Option) or their equivalent from a recognized University and
• Internationally Recognized Professional Qualification or Post graduate degree in Marketing is a requirement
• A Post graduate qualification in a relevant field is an added advantage

Skills/Competencies
• Computer skills (Preferably Microsoft office Applications);
• Hand on knowledge of CRM Information System;
• Practical Marketing Research & Development skills;
• Demonstrable supervisory skills;
• Knowledge of management philosophies;

Experience
At least three years marketing working experience gained while serving with a reputable public or private
commercial or marketing consulting organization, one of which must have been acquired at a similar level/position.

5.6. LEGAL SERVICES DEPARTMENT
Mission: Ensuring that all organizational legal matters regarding all aspects of applicable company laws, business
law, procurement law, tax laws, employment laws and other relevant legislations are effectively dealt with to ensure
the interest and rights of the Authority is fully protected and or promoted.
5.6.1. Job Title: Legal Service Officer
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Job Role: Providing the Authority’s directorates/departments with professional advice on legal issues pertaining to
personnel management, administration, and contractual issues with various clients, PP partners, and in dealings with
other government ministries, departments and agencies.
Report to: Manager, Legal Services
Key Results Area
• Provide legal advice to the Authority’s directorates/departments on the legal procedures to follow in line with
the relevant statutes and laws;
• Providing technical and professional advice and direction on the content of contracts and service level
agreements (SLA’s) in compliance to national and business standards;
• Draft and or review contracts and monitor their implementation compliances in line with the company
objectives and Government regulation;
• Analyze the legal Implications and investigate any required changes to proposed supplies and service provision
contracts in liaison with user departments and the PDU;
• Participate in contract negotiations and provide legal advice with respect to contractual rights and obligations
for services to be received or rendered by the Authority;
• Provide technical and professional advice in the formulation and implementation of legal aspects of overall
business strategies and action plans within relevant laws and regulations;
• Liaise with external lawyers, Office of the Solicitor General and follow up court cases in which the Authority has
an interest in line with staff employment, business and other third party contracts;
• Liaise with Manager Legal Services in designing and implementing of legal instruments/ procedures in line with
the applicable legislation;
• Carry out legal research relating to the mission and objectives of Authority and recommend necessary reforms in
line with the applicable law;
• Identifying, compiling and updating legal and statutory governance as well as advising on and monitoring legal
compliance in accordance with identified legal and statutory framework;
• Initiate the formulation of policies and procedures covering all legal matters in accordance with the relevant
laws;
• Manage the legal formalities relating to Public Private Partnerships in accordance with relevant policies and legal
procedures;
• Assist the Executive Director in providing secretariat and administrative support to the operation of the
Authority’s board of directors including;
• Assist the Authority and its projects in legal transfers such as:‐ registering land transfers, share transfers or any
other property transfers arising from time to time;
• Assist the Authority in registering business names, trademarks and or logos as and when the need arises;
• Assisting management in resolving contentious legal matters (litigation) in such cases as court proceedings,
arbitrations and third party mediations;
• Liaison and collaboration with all relevant government ministries and departments including Solicitor General,
DPP, AG, PPDA, Uganda Police with respect to litigation and legal administration matters;
Critical output
• Legal approvals for Contracts/ Agreements established
• Implementation of legal instruments and procedures monitored
• Documentation from within and outside the Authority with external lawyers prepared
• Possible witness identified and briefed
• Court papers drawn and filed
• Contracts drafted or reviewed
• Court and arbitration cases are effectively pursued;
• Legal research carried out;
• Comprehensive legal database maintained
44

Qualifications
• A minimum of Bachelor Degree in Law with a diploma in legal Practice;
• Must be an enrolled advocate with a valid practicing certificate;
• Postgraduate qualification in law, business administration or membership of the Institute of Chartered
Secretaries and Administrators (ICSA) is an advantage.

Skills/Competencies
• Excellent grasped of Contract, Commercial and Corporate Law;
• Excellent report writing and legal documents drafting skills;
• Negotiation and conflict resolution skills;
• Research, advisory and consulting skills;
• Excellent communication skills;

Experience
A minimum of 3 years experience in legal practice or corporate legal services with a reputable law firm or public or
private commercial or donor funded organization gained, one of which must have been acquired at similar
level/position.
6. DIRECTORATE, REGULATORY AND LEGAL SERVICES
6.1. DIRECTORS OFFICE
6.1.1. Job Title: Director, Regulatory and Legal Services
Job Role: Will be responsible for the development of the legal framework and policies to support technology
procurement, cyber laws, national IT enterprise agreement, service level management and the disposal of
technology (E‐Waste). Develop regulatory support to provide an enabling environment for IT services in the public
and private sector.
Report to: the Executive Director
Key Results Area
• Participate in the development of NITA‐U strategic plan
• Lead in the preparation and implementation of the directorate’s operational plan and budgets
45

• Initiate the development and advice on legal frameworks to guide government entities in their procurement
and disposal activities for IT
• Establish and implement legal and policy frameworks and policies to support governance of IT delivery in the
public sector.
• Manage the financial, human, intellectual and tangible assets of the directorate in accordance with laid
down policies and procedures
• Develop and sign national enterprise agreement with IT service providers
• Establish national legal and policy framework for IT service level management
• Establish national capability of technology disposal (E‐waste)
Qualifications
• A minimum of Postgraduate qualification in law from a recognised institution
• Must have his/her first Bachelors Degree in Law with a diploma in legal Practice;
• Must be an enrolled advocate with a valid practicing certificate;
• Postgraduate qualification in business administration or similar field or membership of an internationally
recognised professional association is an advantage.

Skills/Competencies
• Must have demonstrable skills in providing regulatory services.
• Excellent grasped of relevant statutes and contract, commercial and corporate Laws;
• Excellent report writing and legal documents drafting skills;
• Negotiation and conflict resolution skills;
• Research, advisory and consulting skills;
• Excellent communication skills;
Experience
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• A minimum of 7 years experience in legal practice or corporate legal services preferably in a regulatory
environment gained with a reputable law firm or public or private organization, 3 of which must have been
acquired at a senior level/position.
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1.1. Business Development and Performance Department

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• Bachelors Degree in Computer Science, Information Systems, Information Technology, or

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