Definition

Supervisor is the person who lead a team of people to achieve targets and goals set by the
organization

 Please describe what do you do to the company, your manager, and your staff beside your
job description
 Please describe your strength and weakness as a supervisor
 Please describe what your challenge and handicap as a supervisor

Peran kerja supervisor berada di level tengah, yaitu di antara para atasan pembuat kebijakan dan
di antara para staf pelaksana rutinitas di lapangan. Dengan fungsi kerja yang
berada di antara itu, maka tugas utama supervisor adalah melakukan supervisi
terhadap para staf pelaksanan rutinitas aktivitas bisnis perusahaan sehari-hari.

Supervisor adalah level kepemimpinan yang tidak boleh membuat kebijakan yang bersifat
strategis, tapi hanya menerjemahkan dan meneruskan kebijakan strategis
atasannya kepada para bawahan untuk dikerjakan secara efektif dan produktif.

Oleh karena itu, seorang supervisor harus memiliki kompetensi berkualitas tinggi yang mencakup
keterampilan membangun relasi di antara atasan dan bawahan; keterampilan
terhadap fungsi dan peran kerja agar mampu bekerja secara optimal, kreatif,
efektif, berkualitas, produktif, efisien, bersinergi, dan cerdas melakukan supervisi
terhadap bawahan; keterampilan kecerdasan emosional dan mind set positif.

Having professional ethics means

 Considering appearances when making decisions about what to do
 Striving to do your best as a supervisor
 Publicly supporting your organization’s decisions

To build good working relationships,

 Respect and listen to employees
 Help set goals
 Involve employees in decisions
 Communicate frequently
 Delegate responsibility effectively
 Find the right balance between being “one of the gang” and being the person in charge
 Relate to everyone on the work team equally well
 Be fair, compassionate, and predictable.
“In organizations, real power and energy is generated through relationships. The patterns of
relationships and the capacities to form them are more important than tasks,
functions, roles, and positions”.”

Questions for the supervisor to help measure the strength of a workplace

 Do I know what is expected of me?

 Do I have the opportunity to do what I do best every day?
 In the last seven days, have I received recognition or praise for doing good work?
 Does my supervisor, or someone else, care about me as a person?
 Is there someone who encourages my development?
 Do my opinions seem to count?
 In the last six months, has someone talked to me about my progress?

The purpose of goals

 To serve as a target
 To state exactly what must be done, who must do it, and when it must be completed
 To foster trust throughout a work group or organization
 To provide a means for measuring progress
 To help set priorities

Good planning can

 Help you stay on top of things
 Give you time to do those things you must do and want to do
 Help produce better results
Reduce stress

For supervisors, planning means determining

 What needs to be done

 The order of the tasks
 When the work must be completed
 What support will be needed to complete it
 Who will do the work
 What the expected quality of the results will be.
Planning also means

 Scheduling your time and the time of your employees

 Scheduling the use of equipment, materials, and any other resources needed to get the job
done.

Five steps for planning work

1. State goals
2. Streamline the work
3. List objectives, tasks, and activities
4. Schedule resources
5. Check on progress

Goal statements should be SMART

 Specific
 Measurable
 Attainable
 Results based
 Time bound

To check on progress, ask

 Are we on schedule?
 Is the work being done correctly?
 Are the quality and service level as expected?
 Can we improve on our processes for next time?
 Could any part of the operation be improved by teaching new skills?

Supervisor pasti mengetahui bahwa tanpa kualitas kompetensi staf yang sesuai
dengan karakter pekerjaan akan sulit untuk mencapai sebuah keunggulan dalam
menghasilkan kualitas output kerja terbaik. Pada dasarnya, peran supervisor tidak
harus terbatas sebagai koordinator atau pimpinan unit kerja saja. Supervisor harus
lebih berani untuk menjadikan dirinya sebagai seorang pelatih yang profesional
terhadap semua staf yang membantunya di unit kerja. Sebagai seorang pelatih atau
coach, supervisor harus bisa menjadi teladan dan pembimbing yang andal bagi
semua stafnya dalam menyelesaikan semua proses kerja sesuai dengan spesifikasi
kualitas yang diharapkan dalam waktu yang sesingkat - singkatnya.

Functions of Supervisors and other managers

Becoming a Supervisor

 An employee with a superior grasp of the technical skills needed to perform well in the
department.
 A person with the most seniority. (of skill and capability)
 An employee with good work habits and leadership skills.
 Recent college graduates. (not a must)