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Which Cisco Small Business portfolio product is targeted to customers who

leverage technology as a strategic advantage in their business?

Cisco Small Business Series

Cisco Integrated Services Routers
Cisco Partner Development Funds
Cisco Small Business Pro Series
Cisco Catalyst Switches

Which two types of information might be found at the Small Business Partner Central website? (Choose two.)

sales program information

online product ordering
technology partner products and services
product information on the Data Center products
specialization and certification details

Which Cisco Small Business wireless product includes a 5-port switch?

WAP200E
WET200
WAP4410N
WAP2000
WAP200

What is the minimum level of account access that partners need to download Cisco Configuration Assistant
from Cisco.com?

Guest
Privileged
Cisco CCIE
Select
Partner

Which two Cisco Partner Development Funds tracks are available for SMB Specialized and Express
Foundation Specialized partners? (Choose two.)

PDF Cash Back

PDF Pro Basic
Commercial PDF BE
Commercial PDF EUC
PDF Core

What are two advantages that the Cisco SA 520 all-in-one UTM security device has over implementing a
typical router in a small business network? (Choose two.)

Cisco Intrusion Prevention System

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higher bandwidth
virtual private networks
access control lists
URL filtering

The Cisco Smart Business Communications System offers support of third-party applications. What is the
primary purpose of the VeraSMART application?

present relevant customer information

interpret detail call records
access shop data
manage and remediate network problems

What solution would you recommend to a small business customer that requires high-bandwidth connectivity
and strong security?

CE520
520-T1 SR
ASA5505
UC520

Using Smart Designs increases the typical deal size by how much?

3x
5x
10x
2x

What is the primary benefit of Single Number Reach?

Employees can receive calls at their desk and cell phone simultaneously.
Customers can call one number to reach all employees.
Employees can have their calls forwarded to the receptionist.
Customers can call any office number and the receptionist receives the call.

Which Cisco Small Business router features a 4-port Fast Ethernet integrated switch but not wireless
capabilities?

RVS4000
RVL200
RV016
RV082

If a small business customer wants to install a Cisco network-attached storage solution that provides a
2-Gigabit Ethernet interface and allows up to 16 FTP users, which model would you suggest?

NSS2000
NSS6000
NSS4000
NSS3000

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What are three characteristics that buyers of Cisco Small Business routers typically look for? (Choose three.)

basic security options

simple network configuration
advanced network configuration
integrated solutions
advanced security options
point products

What statement is true of how a customer acquires Intrusion Prevention and Content Security services in a
Cisco security solution?

The Cisco security portfolio includes a third-party IPS.

A hardware module addition is required on the ISR platforms.
They are bundled on the ASA 5505.
A hardware module addition is required on the ASA 5510/5520.

Which three are integrated Smart Applications included with the Cisco Unified Communications 500 Series?
(Choose three.)

Smart Business Suite

VoiceView Express
TimeCard View
Cisco Unified CallConnector
Cisco WebEx PhoneConnect
Connected Data Protector

Cisco Configuration Assistant supports a variety of virtual private networks. Which three types of VPN can be
configured by using CCA? (Choose three.)

DMVPN
MPLS VPN
IPv6 VPN
Cisco IOS SSL VPN
site-to-site VPN
Cisco Easy VPN

QoS refers to the ability of a network to provide improved service, over various underlying technologies, to
select network traffic. Which two traits are inherent to QoS? (Choose two.)

reference to network ability to provide improved service to all network traffic

reduction in delay, jitter, and packet loss
equal handling of all packets
support for real-time applications
best-effort actions

Which combination of ports is available on the Cisco SPA 8800 voice gateway?

four station ports and four trunk ports (4xFXS and 4xFXO)
two station ports (2xFXS)
eight station ports (8xFXS)

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one station port and one trunk port (1xFXS and 1xFXO)

The Cisco SA 500 Series Security Appliances are built specifically for businesses with less than 100
employees. What are three important benefits of this device? (Choose three.)

site-to-site VPN for remote offices

business-grade firewall
Cisco IOS software-based
email security
XML support
premium support via SMARTnet

What is the primary purpose of SMB Smart Designs?

assists in locating appropriate resources

provides training on products, tools, and solutions
provides a direct support path for any partner issue
provides validated commercial solutions
provides a step-by-step outline of implementation tasks required

Layer 3 (the network layer) provides connectivity and path selection between two host systems that may be
located on geographically separated networks. Which two devices operate at the network layer?

application
hub
switch
bridge
router

Cisco Small Business Switches are specifically engineered for the small business customer. What are two
characteristics common to Cisco Small Business Switches? (Choose two.)

remote management
integrated telephony
do-it-yourself installation and management
experienced IT support required
single-site connectivity

Which program houses all the SMB partner training resources?

Market Cisco Technologies and Services

Campaign Builder
Partner Education Connection
SMB University
Select Certification

How does the Cisco Small Business Pro Service differ from the Cisco Small Business Pro warranty?

device-level warranty

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Cisco Small Business Pro products only

speed of hardware replacement
access to Cisco Small Business Support Community

Which three are components of the Cisco SMARTnet service? (Choose three.)

NBD callback from specialized engineers during regular business hours

support for every Cisco product
support for low-end products only
cases opened via e-mail or telephone at any time
advanced replacement on the next business day
immediate support from the Cisco TAC engineers

All-in-one UTM security gateways are starting to displace routers in many small business networks. What does
UTM stand for?

United Threat Monitor

Universal Threat Manager
Unified Threat Management
Ultimate Threat Monitoring

Which Cisco Small Business wireless product can be used to connect the network of a sales office to a
warehouse in the building across the parking lot?

WAP200
WAP200E
WET200
WAP2000

What are two ways with which a small business can keep a wireless business separate and secure from a
wireless guest access network? (Choose two.)

auto-channel selection
WMM QoS
802.11F roaming
multiple BSSIDs
802.1Q VLANs
AP detection

Which two wireless devices acts as a communication connection between the client and WLAN?(Choose two).

bridge
access point
wireless adaptor
Layer 3 switch
antenna

What is the name of the Cisco industry-leading small business unified communications solution?

Cisco IP Communications System

Cisco Integrated Communications Services System
Cisco Smart Business Communications System

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Cisco Telephony System for Small Business

Cisco IP Phone System

Which two features are unique to SPA 525 phones compared to SPA 501, SPA 502, and SPA 508 phones?
(Choose two.)

monochrome backlit display

full-duplex speakerphone
MP3 music player
dynamic softkeys
Bluetooth

What are two characteristics of a managed Cisco Small Business Switch when recommending it over an
unmanaged switch? (Choose two.)

end-user installed and supported

VLAN support
low initial cost
desktop installation
web-controlled GUI

What is an important difference between the Cisco Small Business Support Center and the Cisco Small
Business Support Community?

telephone support during business hours

fast access to technical information
access by partners and customers
real-time collaboration

Which three deployment scenarios does Cisco Configuration Assistant support? (Choose three.)

Cisco SR 500 in secure router mode, acting as a front end for Cisco Unified Communications 500

centralized Cisco Unified Communications Manager BE with Cisco Unified Communications 500 in SRST
mode
Cisco SR 500 teleworker with Cisco Unified Communications 500 as VPN server
multi-site VPN with Cisco Unified Communications 500 platforms
redundant Cisco Unified Communications 500 with primary-to-backup failover
Cisco Unified Communications 500 to Cisco Unified Communications Manager SIP
trunk

In what two ways does the Cisco SR 520 Secure Router complement the Cisco Smart Business
Communications System? (Choose two.)

stateful packet inspection firewall

10-Gigabit Ethernet connectivity
remote configuration of access points
guest access
Cisco Intrusion Prevention System

Which Cisco Small Business portfolio product is targeted to customers with basic technology needs?

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Cisco Catalyst Switches

Cisco Partner Development Funds
Cisco Integrated Services Routers
Cisco Small Business Pro Series
Cisco Small Business Series

Which three WAN technologies does the Cisco SR 500 Family support? (Choose three.)

ADSL
SIP trunking
Fibre Channel
IPv6
Fast Ethernet
T1

How many users are supported on the Cisco Unified Communications models 540 and 560 platforms?

16 users on the UC540 and 64 users on the UC560

32 users on the UC540 and 64 users on the UC560
32 users on the UC540 and 104 users on the UC560
16 users on the UC540 and 104 users on the UC560

What is the function of the internal service module on the ISR?

high density PVDM3 voice and video DSP for rich-media Unified Communications application
enhanced high-speed WAN interfaces
independent CPU or memory for hosting services such as wireless LAN controllers or WAN
optimization
dedicated CPU and memory to host applications and services that do not require interface ports

Which three pre-sales Smart Design documents are available to help you implement and install a solution?
(Choose three.)

Design Guide
Cisco Configuration Assistant
Implementation Guide
Small Business Product Guide
Solution Profile
Application Notes

Which Cisco Small Business Switch would you recommend to a small business customer who wants to
segment the network into workgroups and have a limited number of voice devices on the network?

Cisco SLM series

Cisco SD series
Cisco SFE series
Cisco SGE series

IP routing protocols, such as OSPF and Enhanced EIGRP, are used primarily in network designs that contain
entry and exit points to the network from service providers. What is a common trait of IP routing protocols?

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They add needed overhead in smaller deployments.

They are essential for optimum and redundant forwarding.
They are used primarily in larger network designs, to support different networks and single entry and
exit points.
They are usually necessary in smaller deployments.

Which two components are unique to controller-based wireless installations? (Choose two.)

Mobility Services Engine

WLAN controller
Cisco Wireless Control System
rugged/exterior access points
interior access points

Which statement best describes clustering in a small-business wireless network?

allows multiple access points to be connected wirelessly, without the need for a wired Ethernet network

replicates configuration parameters across access points in the cluster, while optimizing network
performance
automatically configures wireless client devices via Wi-Fi Protected Setup
can get real-time traffic or bandwidth statistics from an access point within a cluster
What is the SMB Partner Practice Builder?

technical support that requires an annual subscription

management consultancy service offered to develop partner business process
support for partners building a new business
program to develop Unified Communications practice

The Cisco Smart Business Communications System offers support of third-party applications. When using
TimeCard View, what device is used by employees to clock in and clock out?

IP phone
wireless access point
secure router
time clock

In Cisco Network Attached Storage solutions, what are two common high-availability features for small
business? (Choose two.)

XFS file system

support for RAID 4
10 Gigabit Ethernet connections
lifetime warranty
SMART disk support

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Bridges and switches are Layer 2 devices that provide the same basic functionality but that also have some
differences. Which two traits apply to switches only? (Choose two.)

supports Layer 2 VLANs

segment LANs
are faster because forwarding decisions are made on hardware
typically have fewer ports because forwarding decisions are made in software
flood frames out all ports

What three elements are included with Cisco Small Business Pro Service? (Choose three.)

five-year subscription terms

next business day advanced hardware replacement
access to the Cisco Small Business Support Center
Cisco SMARTnet
software upgrades and updates
access to the Cisco Small Business University

Wireless components must work together for interoperability and performance. Which standard has
specifications that are 2.4 GHz, 54 Mb/s, and a range of 150 feet?

802.11n
802.11b
802.11a
802.11g

What is the difference between Cisco Catalyst 2960 LAN Base Series and Cisco Catalyst 2960 LAN Lite
Series?

Only the Cisco Catalyst 2960 LAN Base Series offers enhanced Layer 2+ intelligent LAN services.
Only the Cisco Catalyst 2960 LAN Lite Series supports Power over Ethernet.
Only the Cisco Catalyst 2960 LAN Base Series can be managed by Cisco Network Assistant.
Only the Cisco Catalyst 2960 LAN Lite Series supports Gigabit Ethernet uplinks

Which three post-sales Smart Design documents are available to help you better serve your customers?
(Choose three.)
Quick Quoting Tool
Smart Business Communications System
Overview Presentation
Cisco Configuration Assistant
Solution Profile
Small Business Product Guide

What are three features that are included with the purchase of a Cisco SA 520? (Choose three.)
Cisco Intrusion Prevention System
DMZ

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business-grade firewall
Cisco Small Business Pro Service
VPN capabilities
ProtectLink Gateway

Which two WAN interfaces does the Cisco SRP 520 Series support? (Choose two.)
passive optical network (PON)
serial
Fibre Channel
Fast Ethernet
ADSL2+

Address translation is another component of Layer 3 design. Which two types of address translation allow an
IP Address to be duplicated? (Choose two.)
PAT
CAT
NAT
DAT
FAT

A computer is connected to the network through a NIC, which has a unique assignment that is called the
Ethernet MAC address. Which layer of the OSI model does the MAC address use to communicate with the
network?
network
application
session
data link

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