Professional Certificate in

Office Management &

Administration

Who Should Attend

• Office managers, administrators, executive secretaries and personal

assistants seeking to improve their skills and knowledge of administration
and management
• Senior secretaries aiming for promotion to office management positions
• New or aspiring office managers, section leaders or those who regularly take
on office management responsibilities to enhance their skills and benefit
from formal, structured training with real world applications

Program Description and Learning Goals:

This program is divided into two modules and is designed to provide a practical
grounding in the knowledge and skills of office management and administration.
Delegates will be presented with a practical overview of the hands-on
managerial duties, responsibilities and the essential knowledge & skills required
for fulfilling their role successfully.

This course allows participants to see clearly how offices can be run efficiently
and effectively. By developing skills in recruitment, communication, time
management, planning and organization, participants can improve their
business processes, procedures and techniques, to ensure their organization is
working at maximum capability.
Program Objectives:

This program lays down fundamental principles and skills designed to teach
participants the up-to-date essentials of effective office management and
administration. At the completion of the course, participants will be able to:

• Understand the roles and responsibilities of an office manager to enhance

their managerial capabilities
• Create plans for recruitment and development of office employees
• Understand different methods of filing, their advantages and
disadvantages
• Enhance their planning and organizing skills
• Identify "Time Wasters" and master time management techniques
• Recognize staff personality traits and learn how to motivate them
• Enhance their communication skills & develop their leadership skills
• Display a positive image at all times to reduce workplace stress
• Integrate new ways to better manage their offices
• Identify ways to improve their PR skills
• Deliver a small presentation
• Recognize current cost and quality control options available
• Manage their staff and resources more efficiently and effectively
• Update their knowledge of modern office practice and procedures
• Prepare for promotion beyond the secretarial role

Instructional Materials:

• Text Books :

 Administrative Office Management, 8th Edition - Zane Quible

 Workplace Writing, 1st Edition - Sharon J. Gerson
 Exploring Public Relations, 2nd Edition - Ralph Tench
 Others

• PowerPoint Slides.
• Handouts.
• Articles
Program Outline:

Module I: Office Management –Principles (10 Lectures)

This program provides an overview of the principles required to run and

administer a busy office environment. Topics covered in this module will
include:

Course 1: Management Principles (2 lectures)

• The Managerial Process; Administrative Office Management Function.

• The Organizing Process; Organizational Principles & Structures.

Course 2: Principles of Human Resource Management – Office

Employees (5 lectures)

• Analyzing Jobs of Office Employees.

• Selecting Office Employees.
• Developing Office Employees.
• Motivating & Appraising Performance of Office Employees.
• Evaluating Jobs & Administering Salaries of Office Employees.

Course 3: Business and Employment Law (1 lecture)

• Overview of contracts
• General principles and best practice of Employment Law in Egypt.

Course 4: Controlling (2 lectures)

• Budgetary and Cost Control; Zero-Based Budgeting.

• Quality and Quality Control; Advantages & Elements.
Module II: Office Management – Skills (15 Lectures)

This program provides an overview of the types of the skills required to run
and administer a busy office environment. Skills covered in this module will
include:

Course 1: Presentation skills. (2 lectures)

• Public Speaking.
• Controlling Nerves.

Course 2: Effective planning. (2 lectures)

• Planning Process
• Decision Making Tree

Course 3: Time and stress management. (2 lectures)

• Effective use of Time.

• Coping with Stress.

Course 4: Supervisory & Leadership skills. (2 lectures)

• Leadership Models.
• Effective Supervision.

Course 5: Communication skills. (2 lectures)

• Verbal Communication.
• Non-verbal Communication (Body Language).

Course 6: Business writing and Business etiquette. (2 lectures)

• E-mails, Letters, Memos, Reports...

• Workplace etiquette.

Course 7: Filing and Computer Skills. (2 lectures)

• Filing Systems.
• Software skills.

Course 8: Public Relations (PR). (1 lecture)

• Public Relations.
• Controlling Nerves.

Teaching and Learning Activities:

 • Lecturing
• Case study
• Work shop
• Film/Video/Slides
• Role – play
• Demonstration
• Simulation
• Quizzes
• Peer Review
• Debate
• Open Discussions
• Prepare Project

Assessment of Learning Outcomes: To be awarded the Professional

Certificate in Office Management & Administration, the participant will be required to
complete:

 Attendance & Participation: 10%

 Workshops, Assignments & Presentations: 20%
 Mid-term Exam: 20%
 Final Exam: 30%
 Graduation Project: 20%

Admission Requirement
• An original university degree certificate with a minimum overall grade
“Good” . Graduate with grade “Pass” have to provide two years of
professional work experience or being holder of a master degree.
• Applicants should pass the English Written Proficiency Test ( EWPT ) or
equivalent.
• AUC graduate /MC alumni are exempted from the English Written
Proficiency Test ( EWPT )

CERTIFICATION
The Certificate will be granted to participants who successfully complete a minimum grade of 70 percent and
attend 80 percent of the classes in each course .

Duration :
The classes are conducted once per week ( Every Thursday From 6:00pm To 9:00pm ) for period of
approximately 7 months .

REGISTRATION PROCEDURE

Once the Admission Requirements are satisfied, please proceed with:

1. Filling in the Program Registration Form at :

Information & Registration desk – 24,Falaki Street-Tahrir Square
Telephone: 20.2.2797.6700/2797.6701/2797.6511

2. Paying the fees in cash or by bank certified check in favor of The

American University in Cairo.

Program Fees:

L.E 9000 to be paid over two installments each L.E 4500

Please Note:

This Certificate is supported by Industrial Modernization Center (IMC)

Code T-50401

For more details please contact IMC ( 02 25 22222 8) .

Registration Deadline: 20-1-2011

Starting Date : 27-1-2011