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Contact Information IndiGo Passenger(s)

IndiGo Fare(s)

Terms and Conditions

• We recommend check-in in AT LEAST 2 hours prior to departure.
• Check-in at www.goindigo.in is available.This option is for cabin baggage only. Not
available for customers with infants or groups.
• Failure to check-in 30 minutes prior to the scheduled departure time will result in your
booking being cancelled and the fare retained.
• Boarding gates close 20 minutes prior to the scheduled time of departure.Please report
at your departure gate at the indicated boarding time.Any passenger failing to report in
time, may be refused boarding privileges.
• Changes permitted more than two (2) hours prior to departure with payment of change
fee and difference in fare if applicable.
• A security search is compulsory.
• Your boooking is non refundable and name changes are not permitted.
• A selection of freshly cut vegetarian & non-vegetarian sandwiches, Cookies, Cashew
nuts and cold beverages may be purchased onboard.
• If booked through a Travel Partner, a non-refundable transaction fee will be collected
directly by the Travel Partner.
• Free baggage allowance 20kg checked baggage and 8 kg (total max dim 115cms) cabin
baggage. This allowance does not apply to infants. No piece system applies.
• This booking is governed by IndiGo's Fare rules and conditions of carriage that are
available from Airport counters, IndiGo Shops or www.goindigo.in

• Flight Schedules are subject to change and approval by authorities.

Flight Delays, Reschedule or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping
place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages
or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo’s control result in flight
delays, reschedule or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight
without prior notice. Circumstances beyond IndiGo’s control can include, without limitation, weather; air traffic control; mechanical
failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations,
orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc.
IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or
from other airlines.If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have the
right to choose: a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost
subject to availability.
In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a
Customer shall have the right to choose: to remain at the transit station and to be re-booked onto an alternative IndiGo flight to
the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for
the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo;
or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other
airlines, meals, lodging or ground transportation.
IndiGo Fare - Fare Rule: Fares are non-refundable. Changes are permitted if performed at least 2 hours prior to scheduled flight
departure (charges will be applicable). Failure to check-in 30 minutes prior to the scheduled departure timewill result in your
booking being cancelled and the fare retained

As used in this contract, 'ticket' means either the document titled 'Passenger Ticket and Baggage Check' or the document titled
'Itinerary/Receipt' issued by the carrier or on its behalf and, if applicable, a boarding document; 'carriage' is equivalent to
'transportation'; 'carrier' means all air carriers that carry or undertake to carry the passenger or his or her baggage hereunder or
perform any other service, incidental to such air carriage; 'Warsaw Convention' means that Convention for the Unification of
Certain Rules Relating to International Carriage by Air signed at Warsaw on 12th October 1929, or that Convention as amended
at The Hague, 26th September 1955, whichever may be applicable.

Contact our call centre (0) 99 10 38 38 38 or Toll free 1 800 180 38 38 if you have any queries.