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Introduction
“60 per cent of management problems are due to faulty communication”
Peter Drucker (cited in Quirke, 2008, p14)
At the outset, is worth noting that an investigation into philosophical assumptions for
research can be likened to entering a semantic minefield. Terms are fluid, for example,
social constructionist/interpretivist and realist/relativist. They are sometimes used
interchangeably and positions can therefore be difficult to pin down (Bryman and Bell,
2007, p16). This is exacerbated by inconsistencies. As Easterby-Smith, Thorpe and
Jackson observe (2008, p57), “even self-confessed extremists do not hold consistently to
one position or the other.” Safety in an epistemological position, such as positivism, is
precarious, with vigorous debate and argument from different paradigms that can
sometimes “take the form of denigrating the other point of view, or of completely ignoring
its existence” (Easterby-Smith, Thorpe and Jackson, 2008, p56).
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Epistemological underpinnings of positivist, realist and interpretivist paradigms
The positivist position is associated with natural science based upon discovery,
hypotheses, experiments, measurement, verification/falsification, and causality
(Easterby-Smith, Thorpe and Jackson, 2008, p63). In effect, the philosophical
assumption is that there is a social reality that is external and objective and “data,
evidence, and rational considerations shape knowledge” (Cresswell, 2009, p7). This is
associated primarily with a quantitative research methodology. However, data,
evidence, and rational considerations are also intrinsic to a qualitative methodology,
albeit from a more reflective than objective perspective. The term “rational” here is
loaded, as it may be used to imply more useful, “scientific” and therefore credible
thinking. To investigate this point more fully, it is informative to briefly explore the
philosophy of knowledge itself.
Audi (2003) sets out the primary sources of knowledge as perception, memory,
consciousness, reason and testimony. Taking perception as one facet, seeing, however,
is not always believing, as Audi highlights (2003, p22), “there is reason to doubt that
simple perceiving must produce any belief at all.” Clearly some “seeing” can and does
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inform belief (for example, that grass is green), however, other instances of seeing may
not. As Audi points out (2003, p23), “not everything we see……demands or even evokes
a cognitive response; one entailing belief formation.” This principle of knowledge
generation has important consequences for positivism when applied to management
research as a social science. Objectivity and laws in a world of human meaning that is
the world of work may be illusionary. The claim that “60 per cent of management
problems are due to faulty communication” needs to be re-evaluated in this context as an
observable, measurable, truthful, analysis of a (or the) cause of management problems.
There is also a more fundamental challenge to positivism, in that natural scientific laws
themselves are not permanently fixed. They can take time to become accepted, usually
through academic and political debate (Latour and Woolgar, 1979) cited in Easterby-
Smith, Thorpe and Jackson (2008, p61). A contemporary example of this is the debate
about the science of climate change (Dessler and Parson, 2010).
So, in both natural and social sciences, an alternative relativist (or realist) position allows
for observers to have different viewpoints (unlike positivism); “what counts for the truth
can vary from place to place and from time to time” (Collins, 1983) cited in Easterby-
Smith, Thorpe and Jackson (2008, p62). Relativism is linked to exposure, propositions,
triangulation, survey, probability, and correlation (Easterby-Smith, Thorpe and Jackson,
2008, pp62-3). This sets it apart from positivism, with its allegiance to experimentation
that removes alternative explanations. It does however, remain firm to the position that
social science can be investigated in the same way as natural science and there is an
external reality (Bell and Bryman, 2007, p 18). Relativism, therefore, together with
positivism is grounded in the belief that knowledge is rooted in external reality and this
sets both positions apart from interpretivism.
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Interpretivism (or social constructionism in Easterby-Smith, Thorpe and Jackson, 2008)
is founded on knowledge generated through subjective meaning (Bell and Bryman, 2007,
19), based within social realms, from an internal perspective (Kemmis and McTaggart,
2003, p 336). The difference between a positivist and an interpretivist position is
summarised by Bryman and Bell (2007, pp17-18) as a focus on explanation (in
positivism) in contrast to understanding (in interpretivism). Interpretivism is therefore
underpinned by a belief that the study of people and workplaces requires an entirely
different approach to the study of natural sciences. The philosophical underpinning is
drawn from a range of intellectual thinking, including phenomenology and symbolic
interactionism (Bryman and Bell, 2007, pp18-21). There is no assumption as to any pre-
existing reality and a priority given to the use of language and the creation of meaning.
This results in research methodologies that incorporate meanings, reflexivity,
conversation, sense-making and understanding (Easterby-Smith, Thorpe and Jackson,
2008, p63).
According to Denzin and Linclon (2003, p 33), qualitative researchers “work within
relativist ontologies (multiple constructed realities)” and “interpretive epistemologies (the
knower and the known interact and shape one another).” Examples of qualitative
research include an analysis of Richard Branson’s leadership through subjective
meaning (Grint, 2000) cited in Bryman and Bell (2007, p19) and managerial behaviour
(Dalton, 1959) cited in Easterby-Smith, Thorpe and Jackson (2008, p68-70). In the latter
case, for example, there were no hypotheses or theories to check; the research was
born purely out of personal confusions for the researcher.
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Kemmis and McTaggart, (2003, p 358) suggest that the relationship of paradigms to
research can be summarised in a matrix based on individual/social and
objective/subjective axes, as shown in figure 1.
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The question, “what are the appropriate circumstances for using a qualitative research
design?” is directly linked to the epistemological dichotomy between objectivity and
subjectivity as the basis for knowledge. It can, perhaps, be simply argued that positivism
is appropriate for natural science (though that can be contested) and interpretivism is
appropriate for human and social science (though practice suggests that quantitative
methods are very much used in these fields). Kemmis and McTaggart, (2003, p379)
state that, “the competition between these positions has become fruitless; it is clear that
they are incommensurable, and that “Truth” sides with no one view”. Others suggest that
different paradigms can be used to focus on different aspects of research. For example,
Hassard (1991) cited in Bryman and Bell (2003, p27) links a functionalist paradigm with
job motivation and an interpretive paradigm with work routines. It is, though, not clear
why a positivist approach is “right” and an interpretivist approach “wrong” when it comes
to exploring job motivation. Indeed, it could be argued that motivation is more
appropriately investigated from a subjective understanding perspective, given the
multiple factors that contribute to it. Attempts to “pigeon-hole” aspects of management as
being legitimately researched by either a positivist or an interpretivist paradigm are
missing the point. Academics working from an interpretivist epistemology argue that
motivation as a human activity is not an “external reality” that can be tested in an
experimental way. This also applies to the original statement posited at the outset of this
paper that, “60 per cent of management problems are due to faulty communication”. The
assertion, couched as it is in positivist terms, is not a verifiable reality, more one insight
into communication and management problems that is one way of understanding
management alongside many other ways of understanding.
Easterby-Smith, Thorpe and Jackson, (2008, p 63) argue that social constructivism is a
self-reflexive epistemology and as such this approach is “particularly relevant when
studies are considering power and cultural differences.” Though they acknowledge that
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the philosophical positions discussed are “pure” versions, this again falls into the trap
that some aspects of management are more appropriate for an interpretivist
epistemology than others. This raises the philosophical possibility of “impure” versions of
epistemologies and begs the question about which aspects of management can be
treated more as positivist (i.e. have an external reality that can be verified) than others.
By implication, any aspect of management that is not related to power and cultural
difference is, according to this line of thought, less appropriately researched from an
interpretivist paradigm and that is a very large field of inquiry. This narrow view of
aspects of management that are best researched from an interpretivist approach is
perhaps why Daymon and Holloway (2002, p9) reveal that “mainstream research on
managed communication is essentially realist in its tenor, appropriating primarily
quantitative methods of investigation.” If there is one area of management that would
clearly lend itself to an interpretivist epistemology and a qualitative research approach, it
is managed communication, based as it is on language and meaning. Yet, it seems that
a quantitative approach is used. Daymon and Holloway (2002, p9) do, however,
acknowledge that “qualitative studies appear to be gaining a foothold in the
communication, marketing and management literature.” In conclusion, Easterby-Smith,
Thorpe and Jackson (2008, p63) state that, “although the basic beliefs may be quite
incompatible, when one comes down to the actual research methods and techniques
used by researchers the differences are by no means so clear and distinct.” The reasons
for this are unclear and in themselves are worthy of exploration.
Summary
This paper has briefly explored the epistemologies related to positivism, realism and
interpretivism and their relevance to management research. It sets out associations
between positivism and realism and the differences in these positions with interpretivism,
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based on objectivity/subjectivity and explanation/understanding dichotomies. The
assumptions that are often typically associated with a qualitative research design
originate from an interpretivist epistemology, focused on meaning established in
language and conversation, where there is a recognition that there are no pre-existing
realities and the observer can never be removed from the sense-making process.
References
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