Company Overview

Why NTRglobal?
Enterprise-Grade Modular
Solutions for IT Management and
Remote Customer Support
»» Flexible, Modular Solutions

»» Simplify Complex Processes

»» R
emote Customer Support
for Multi-Agent Teams

»» I T Automation and System SaaS Veterans

Management NTRglobal has delivered SaaS-based Help Desk and Service Desk solutions to MSPs, OEM
»» Remote Control and Live Chat Partners and Enterprise Service Desk departments for over 10 years. Nearly half a million active
users across the Americas, EMEA and Asia Pacific rely on NTRglobal products and services to
»» Ease of Implementation remotely access, control and manage hundreds of thousands of devices.
»» M
ultiple OS Support for PC, Mac,
Linux and Mobile Devices

»» Globally Distributed Data Centers

»» Open API Architecture
»» Integration with Hundreds of Apps
»» ITIL Compliance
Flexible Solution Providers
Our products, NTRsupport Ultimate and NTR Service Desk are flexible and modular to ensure
that you pay for only what you use. Modules such as Remote Access, Configuration Management,
Live Chat and Reporting can be activated at any time. Our open API architecture allows you to
leverage – not throw out – your investment in legacy applications, while remaining competitive.

»» Enterprise-Grade Security

»» ISO 27001 Certified Facilities

and Data Centers

www.ntrglobal.com
 The Problems We Solve

Decrease Operating Costs

“ NTRglobal has enabled Corporate IT departments or MSPs managing tens of thousands of machines are tasked with
delivering exceptional service while keeping costs low. Gartner estimates that every 1% percent
us to connect to many of increase in first-contact resolution (FCR) results in a 0.64% increase in customer satisfaction.
our customer’s systems And self-support tools can substantially reduce the cost of solving customer problems.

and fix problems that they For Enterprise IT Managers, ease of implementation, pricing flexibility and integration capacity are
key. The NTR Cloud modular approach is designed to adapt to existing infrastructures, offering
weren’t able to describe, Enterprises on-demand modules, Web-based access from anywhere and full integration with

and find problems that business applications such as Salesforce, SAP and Oracle.

they didn’t even know Boost Productivity

they had! We’ve saved Automating routine IT tasks can reduce time spent managing by as much as 50%. NTR Service

our customers time Desk enables corporate IT departments to easily manage and deploy scripts across complex
infrastructures to gain flexibility and get more done in less time.
and money using NTR

”
products. Deliver Remote Customer Support
Equip your Help Desk operators with powerful tools – such as Live Chat and Remote Control
Shaun Bowles – to accelerate problem diagnosis and improve FCR. Its customizable self-support portal fields
Senior Technician customers looking for answers to common support questions, cutting support queues in half.

Low Total Cost of Ownership

SaaS-delivered solutions require no infrastructure set up, so TCO is low. Deployment is fast, easy
and profitable from day one.

Leverage Legacy Investments

Corporate IT departments with CRMs, ticketing systems or other business applications already in
place simply add value to previous investments. The NTR Cloud platform’s open API architecture
stacks its modules right into your business applications, keeping your service offering competitive
and your processes simple and efficient.

Reliable and Secure

Globally distributed data centers ensure fault-tolerant redundancy. A network of high-performance
socket servers enables fastest connectivity, regardless of geographical location. Government
agencies, hospitals, financial organizations and other security-sensitive enterprises that need to
adhere to strict regional compliance benefit from an unrivalled global security infrastructure.

For free trial of the software and more information visit www.ntrglobal.com

United Kingdom Germany

T. +44 (0) 1483 734670 T. +49 (0) 6221 13709 0
uk@ntrglobal.com desales@ntrglobal.com

Spain France
T. BCN +34 93 445 0700 T. +33 1 44 15 70 70
T. Madrid+34 918 063 913 N° Azur 0810 000 369
spainsales@ntrglobal.com frsales@ntrglobal.com

12.2010