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` Active Member of Kaspersky deployment team
` Kaspersky server administration
` Manage data leak i.e. blocking removal storages
` Ensure 100% virus free environment







` Member of Backup Exec Upgradation team
` Testing of upgrade solution.
` Deployment and administration.
` 100% data restoration.

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` Up to date hardware record
` 100% maintenance of module
` Repair maintenance perform by SAP
` All Payments made by SAP






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` Timely respond and solve the problem.
` Minimize user complains by proactive approach.
` Upgrade hardware to meet the software requirement and minimize slow system performance
issues.
` Users training.
All technical support and troubleshoots desktop, hardware and network problems were managed properly
without disturbing the end user performance.

Major support functions were:

` Hardware installation, configuration and trouble shooting

` Installation and support of operating systems (Windows XP/Vista/7), office application, business
application (oracle and other in-house developed applications) and backup agent (Symantec
DLO).
` SAP installation, configuration and support to end users.
` Printers & print server installation and support.
` Mac operating system support
` Hardware and network support in Karachi Sales office
` Installation, configuration and troubleshooting of IP Phones
` Audio/Video conferencing setup support.
` Saman--Laptop from Srilanka for Diagnostic and tuning
` Disposal item identified and set-- disposal item list create and finalized
` Travel management software install on Khalid Razi¶s system with vendor support
` Network appliances basic troubleshooting, infrastructure maintenance and support to Network
Administrator
a Network configuration of Penciline Area.
a Network restructuring in basement room and convert it into QA office
a Network cables restructure in marketing area and small switches replace switch 24 port
switch

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` Part of warranty claim & repair & maintenance, fixed asset movement.
` Assure that the warranty and claim fulfill on time .
6.
 







Provide IT support in these events
` Annual Sale conference 2010 Lahore.(03-05-2010).
` Annual Sale conference 2010 Karachi.(06-05-2010).
` IT Support at Avari Tower KM presentation setup.
` Donation Case²Karigar institute Multimedia and computer system and training
` Carlton hotel support in new group launch
` UAT labs and training setups.
` IT support for WHO auditors

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` In-house Installation and configuration of HPLC software which eliminate external vendor¶s
maintenance cost
` IT related support for IMA-- Camera Software and sensor problem(IMA Machine)
` By providing in-house software level support on MG2 machines without involving the vendor.
` Working on Video jet Machine--Production
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Worked as a team member on following tasks:

` PM Module; Maintenance
` Technical support during off days as and when required.
` Annual Sale conference 2010 Lahore.(03-05-2010).
` Annual Sale conference 2010 Karachi.(06-05-2010).
` Member of Backup Exec Upgradation team

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To support specialized machines/equipments by upgrading skill set and eliminate vendor dependency
and cost.
Independently managed different events and took corrective decisions to avoid any bottleneck.
a Configuration and maintenance of HPLC software.
a Disposal item identified and set-- disposal item list create and finalized
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Always plan and work with the objective to achieve qualitative and quantitative results. also guide and
motivate team members to achieve maximum output.

` In the absence of HDS incharge I lead the HDS team.
 ` IT Support at Avari Tower KM presentation setup.
` Donation Case²Karigar institute Multimedia and computer system and training
` Carlton hotel support in new group launch
` IT support for WHO auditors

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Improved technical skills required for better overall IT support
` Network configuration of Penclin Area.
` Network restructuring at basement room room and convert it into QA office.
` IT related support for IMA-- Camera Software and sensor problem(IMA Machine
` Working on Video jet Machine in production
`

**/*/*6



` Highlighted issues, related to system performance due to low hardware configuration.
` Highlighted issues related to printing due to old Hardware.
` User trainings for multimedia and laptop setup.
` Disposal item identified and set-- disposal item list create and finalized
`