Page 23-25 a) Ishikawa

b) Deming
1. The effort required for locating and fixing an error in c) Harold S.Geneen
an operational program d) Dr. Barry W. Boehm
a. Testability
b. Maintainability 5. “Failure to enforce standards” as a contributor to
c. Usability poor quality belongs to which category?
d. Efficiency
a) Lack of involvement by management
ANS: Maintainability b) Lack of knowledge

2. The contributors to poor quality in an organization 6. To achieve quality (i.e., defect free products and
are services), we require
a. Lack of involvement by management
b. Lack of knowledge about quality a) Close cooperation between management and staff
c. Time constraints b) Commitment
d. A and B c) An environment in which quality can flourish
d) All of the above
ANS: d
7. Quality is not a long-term strategy. True/False
3. According to a quality expert, accomplishing quality
requires “a thought revolution by management”. 8. PDCA cycle is developed by
Name the quality expert.
a. Dr. W.Edwards a) Deming
b. Dr. Ishikawa b) Dr. Shewhart
c. Dr. Shewart c) Ishikawa
d. Harold.S.Geneen d) Harold S.Geneen

ANS: b Subjective questions:

4. Briefly explain the critical success factors for an 1. Briefly explain any 5 commonly accepted quality
Information system. attributes?
2. List some of the contributors, to poor quality in many
Objective questions: organizations.

1. The effort required for modifying an operational Key

program. 1-a; 2-d; 3-False; 4-a; 5-a; 6-d; 7-False; 8-b

a) Flexibility
b) Maintainability
c) Portability Page 32-34
d) Reliability

1. Quality Assurance (QA) and Quality Control (QC)

2. Definition of Integrity are both necessary to make quality happen. Of the
two QA is more important than QC
a) Extent to which a program satisfies its specs and A. True
fulfils the user’s mission and goals B. False
b) Effort required for learning, operating, preparing 2. QC is a line function, performed by the same group
input, interpreting output of a program that produces the goods
c) Effort required to couple one system with another A. True
d) Extent to which access to software or data by B. False
unauthorized persons can be controlled 3. QA is a management function
e) All of the above A. True
B. False
3. Achieving quality is easy. True/False 4. QC is a related to the product
A. True
4. “Accomplishing quality requires a thought revolution B. False
by management” was said by 5. QA is related to the process producing the product
A. True
CSQA MATERIAL
1
 B. False b) quality control
c) quality assurance
6. If you make the process consistent, then the product d) quality improvement
produced by the process will be consistent. This is e) none of the above
main aim behind
A. Quality Control 4) Scope of ‘big- Q’ is,
B. Quality Assurance
C. Both of the above a) coordination of various activities conducted in
D. Neither of the above other functions and groups to achieve the
7. Check for defects in product with the primary aim of organisation’s quality goals
correcting defects. This is b) specific departmental mission
A. Quality Control c) both A and B
B. Quality Assurance d) none of the above
C. Both of the above
D. Neither of the above 5) Explain about Philip Crosby’s Quality principles
8. Check for defects in process for the primary aim of
correcting or establishing new process. This is 6) Explain about Joseph Juran’s Quality trilogy
A. Quality Control
B. Quality Assurance Page 47-48
C. Both of the above QUESTIONS ON PAGES 47 – 48
D. Neither of the above
OBJECTIVE QUESTIONS
9. List few impediments to implementing QC and QA in
your organization. 1. The broader classification of the functions in an
10. Your company has been contracted to implement a organizational structure are:
major IT project for a leading financial institution. (a) Policy/Functional particpants and
Your company has completed a 6 month long Oversight/Operational particpants
requirements phase and now must document all this (b) Policy/Oversight particpants and
understanding in form of the Business Requirements Functional/Operational paticipants
document. The customer wants your company to (c) Oversight/Functional particpants and
provide a document that is non-technical and can Policy/Operational paticipants
provide the user a feel of the new system. Your (d) None of the above
company on the other hand employs a team of
technical experts with a sound functional knowledge 2. The individual responsible for developing
of the business domain to complete this activity. List uniform policies and procedures to ensure that
some QC activities that your company must follow to the agency manages its records/information and
complete this document? its information sources is the :
(a) System Security Officer
Page 38-40 (b) Information Resources Management Official
(c) Information Technology Manager
1) Quality principle ‘Appreciate those who participate’ is (d) Project Manager/COTR
proposed by,
3. The individual responsible for the development
a) Edward Deming of the Agency’s computer security program is
b) Joseph Juran the:
c) Philip Crosby (a) System Security Officer
d) None of the above (b) Internal Control Officer
(c) System Security Specialist
2) Identify the essential personal characteristic of one (d) Internal Control Specialist
who evaluates another’s work.
4. The Internal Control Officer is responsible for the
a) knowledge about his goals financial management information systems. (a)
b) consistency of attitude True (b) False?
c) purpose
d) all of the above 5. System Security Specialist is a post in the
following function:
3) Which of the following does not belong to Joseph (a) Only Policy/Oversight
Juran’s ‘The Quality Trilogy’. (b) Only Functional/Operational
(c) Both the above
a) quality planning (d) None of the above
CSQA MATERIAL
2

6. This individual is responsible for identifying the
various alternate solutions to a problem
(a) Information Resources Management Official
(b) Contracting Officer
(c) Internal Control Specialist
(d) None of the above
7. The Project Manager or COTR is responsible for
(a) Seeing that a system complies with the
internal control policy
(b) ADP installations and operations of the
angency’s programs
(c) Seeing that the system is designed properly
to meet the Sponsor/User’s needs
(d) Developing uniform policies and procedures
8. The responsibility of the individual to seeing that the
system complies with the internal control policy
at the operational level belongs to
(a) Internal Control Specialist
(b) Internal Control Officer
(c) Information Resources Management Official
(d) None of the above
SUBJECTIVE QUESTION
1. If you head a new organization coming up, what
are the variuos job titles, you feel, would be
needed and explain their roles and
responsibilities.
ANSWERS TO OBJECTIVE QUESTIONS
11. Match the items in Tab A with Tab B.
Tab A Tab B
1. ISO 9000 1. Guidelines for auditing the
quality
2. ISO 9001 2. Guide to implement quality
systems
3. ISO 9004 3. Describes quality models
4. ISO 10011 4. Introduction and
guide to use other ISO 9000 standards
12. The ISO 9001:2000 standards are based on
----------- quality management principles.
13. As per ISO 9001 standards, verify the following
statements.
A . The top management shall demonstarate its
commitment to meet customer requirements for
Their products and services ( True / False ).
B. The organization should determine and provide
the resources needed to establish and improve
quality management system( True / False ).
C. The organization should ensure that all
processes are operated under controlled
conditions and produce outputs that are
consistent with organization’s policy and
objectives( True / False )
D. The organization should define and implement
measurement, analysis and improvement
processes
as a way of demonstrating that the
product/service conforms to specified
requirement.( True / False )
Answers:

1. (b) 1. b
2. (b) 2. 20
3. (a) 3. 1-4, 2-3, 3-2, 4-1
4. (a) 4. 8
4 5. (b) 5. A-True, B-True, C-True, 4-True
6. (d) The exact answer is : Sponser/User
7. (c) Subjective questions:
8. (a)
1. Describe ISO 9001:2000 Quality Management
Page 73-75 Model ? Assume that your organization is CMM
ISO 9001:2000 Quality Model certified. Do you still need to go for ISO standard
quality models ? How will you implement the same in
Objective questions: your Organization being a manager ?

9. As per ISO protocols, all ISO standards should be Page 76-78

confirmed, revised or with drawn in Objective questions:

e) Every years 14. When was the ISO/IEC 12207 published

f) Every 5 years
g) Every 10 years i) 1993
h) As required j) 1994
k) 1995
10. The ISO 9000:1994 family of standards contained l) 1996
-------------standards and documents.
Ans. 1995
CSQA MATERIAL
3
15. What are the two types of reviews defined in 8.As the lowest group to accept the process,middle
ISO/IEC 12207 management is the srongest link in the most quality
management effort.(true/false).
Ans. Joint technical review (answer(false).
Joint management review
Page 96-98
3.
m) 1993 Which is the deliberate effort to praise people for
n) 1994 their accomplishments
o) 1995
p) 1996 a) Coaching
b) Modelling
Subjective questions: c) Reinforcement
d) None of the above
1.Give an overview of ISO/IEC 12207 quality model
2. What are the different points of view regarding Ans C
software development as defined in ISO/IEC 12207
quality model 1. Which is the best source of motivation that a leader
can provide to his team
Page 90-92
Page 90 -92 a) Coaching
b) Reinforcement
1.How you can improve the quality management in the c) Modeling
organisation?(subjective) d) Training

2.Management commitment is the single most important Ans B

requirement for sucessful implementation
of ..................... 2. Employees know what is considered as praise
(answer - Quality Management) (True/False) False

3.Having management commitment does not guarantees 3. Which is the first step in establishing the trust among
quality management success but improves odds for employees in implementation of quality
successful implementation . (True/False) .
(answer -True) a) Actively listening down
b) Talking down
4.Top down implementation model(waterfall effect) is c) A) or B)
most successful model for implementing quality d) None of the above
management.(true/false)
(answer- true) Ans A

5.Commiting to quality management means 4. Understanding comes after behavior change

a.Understand the concept of quality management. (True/False) False
b.Adopt behaviour to show quality management.
c.Accept the need to change the perpective leadership. 5. Developing a program for awareness training
d.Provide funds for training. involves
e.All of the above
(answer -e) a) 2 steps and 5 tasks
b) 5 steps and 2 tasks
6.What are the changes can possible if management c) 3 steps and 2 tasks
commitment is present in the organisation?(subjective) d) None of the above

7.Executive Management should develope

a.quality policy 1. What are the practices that need to used in IT
b.mission leadership?
c.vision. 2. How do you prepare for an awareness training?
d.goals
e.value statement Page 105-107
f. all of the above Objective
(answer -f)
Toyota Production System is also called as
CSQA MATERIAL
4
 2. _________ and _______ are the two important
a. Just In Time principles required for successful task force usage.
b. Join In Time
c. Single Minute Exchange of Dies True or False:
d. None of the above
1.Too many members in a task for can cause
How many steps are to be followed for assessing the organisational problems to the Leader.
organisation’s climate
2.More members in a task force can prevent synergy in
a. 5 task force.
b. 6
c. 4 3.A mission statement explains how to achieve a
d. 7 company’s vision.

Visiting other companies and understanding its quality
process reduces the lead-time for identifying the quality
process to be implemented in an organization.
True/False
Subjective type questions
Your company is part of a corporate. There are few
companies in the group of companies in the corporate
that has already implemented quality processes. Your
company is planning to implement quality process. As a
part of top management what are the procedures you
would follow to implement similar quality process in your
organization.
Page 111-113
Objective Type Questions :
1. Which of the following is the most difficult of the
decision making processes?
4.Vision statement explains why a company exists.
Page 117-119
Objective questions:
16. The objective of constructive criticism is
q) to criticize some one on their bad works
r) to improve his performance
s) duty of the project manager
17. After criticism is made, what should be made with
the candidate?
f) document regarding the bad work done.
g) Contract regarding what will happen afterwards
h) Agreed document between the manager and the
candidate
i) All of the above

a)Authority 18. --------------------- is rated as the number one skill for

b)Voting a QA ananlyst
c)Avoidance
d)Consensus a) Analytical skill
b) To find out the quality related problems
Subjective Type Questions : c) Quality control
d) Constructive criticism
1.What points according to you the most important to e) Listening skills
ensure success of meetings? f) Hearing skills
g) All of the above
2.What is a task force and what are the vital task force
management principles? 19. How many channels exists for listening to a
speaker?
3.What are the important Task Force Organisation
principles e) 4
f) 5
4.Define the following: a)Vision Statement b)Goal g) 6
c)Values d)Quality Policy h) 7
i) 3
Fill in the Blanks:
5. Whether it is a must for the listener to listen to all
1.Task forces are _______ important for decision parts of speech??? YES /NO
making than for solving problems.
Subjective questions:
CSQA MATERIAL
5
1.What are the tactics used in constructive criticism? 2. Customer will give up if complaints are not resolved
within
2.Given a situation that your subordinate did not do well
in his job. How will you tell him and correct him?? (a) 4 Days
(b) 4 Months
3. Briefly explain the channels of speech? (c) 4 Seconds
(d) 4 Minutes
Page 120-122
3. Following is part of complaint resolution process
1. Which of the following is discriminating listening
(a) Get on your customer’s wavelength
a) Directed at selecting specifice pieces of information, (b) Follow up with the customer
not the entire communication. (c) Establish and initiate an action program
b) Complete message with minimal distortion (d) All the above
c) To put youself in the speakers situation
d) To analyse what the speaker has said. 4. Writing a successful report requires a clear
e) None of the above. understanding of both _________________ and
_____________
2. Which of the following is Therapeutic listening
5. A good report has no more than ___________ and
a) Complete message with minimal distortion _______________
b) Directed at selecting specifice pieces of information,
not the entire communication. 6. QA report is designed to
c) To put youself in the speakers situation
d) To analyse what the speaker has said. (a) Convey information
e) None of the above. (b) Change behavior
(c) Trace problem
3. Which of the following help attening to the speaker (d) None of the above

a) Maintain eye contgact Subjective questions:

b) Provide continous feedback
c) Periodically restate what was said 1. Briefly explain about Complaint resolution process?
d) Concentrate exclusively on the speakers
communication 2. List the tasks need to be performed to write a good
e) All the above report.

4. Which one below is not an attribute of executive Page 139-141

management Objective questions:

a) purposeful 20. The scope of a IT Quality function includes

b) Compentent
c) Analytical t) Supporting implementation of quality policy
d) Decisive u) Reducing producer and customer gap
e) Meaningful v) All of the above
w) None of the above
5. Which attributes were included in establishing status
when equated to IT environment. 21. When the quality processes are mature with
defined ,improving work processes the focus of the
a) leadership quality function is on
b) technical skill
c) years of experience j) Optimization
d) all the above. k) Product quality
l) Process deployment and compliance
Page 123-125 m) All of the above

Objective questions: 22. Why are product inspections needed?

1. Quality promotes turning problems into opportunities h) To find out the best worker
(True / False) i) To find the worst worker
CSQA MATERIAL
6
j) To assist the worker in improving quality 6. What is key for success of any quality
k) For objectively appraising workers improvement program?
l) All of the above
Ans. Refer to page 143 under four principles for
23. Which is the least important skill for a quality success of quality improvement program.
manager in the below list?
7. The size of the quality function ideally will vary
j) Verbal communication with the size of the organization
k) Project management (True/False)
l) Programming
m) Systems knowledge
Ans. True.
n) Knowledge of operations
o) Written communication
8. List any five responsibilities of a Quality
24. Which is the best positioning of a quality manager? Manager.

a) Reporting to manager of systems/programming Ans. Refer to page 143 last paragraph for
b) Reporting outside the IT function responsibilites. There are more than five listed.
c) Reporting to manager of computer operations
d) Reporting to IT manager 9. What is a check list. Why is it used?

25. The quality function is normally the weakest when Ans. Refer to page 145
reporting to _ _ _ _ _ _ _ _ _ _ _ _ _ _
10. What is a quality tool box? List any five tools most
a) Manager of systems/programming commonly used in IT.
b) Outside of IT function
c) Manager of computer operations Ans. Refer to page 145

Objective Type Questions

7. Based on research from the Quality Assurance
Institute the percent of quality groups reporting outside 1. Obtaining and sustaining support for quality is an
the IT function is 15%. YES /NO ongoing activity - TRUE/FALSE.

Subjective questions: 2. Which are the following tasks helpful in building

support of quality :
1.List the contents of a quality charter.
a. Teach a quality vocabulary
2.Given a situation that you have to select a manager for b. Issue a quality newsletter
your organization quality function list all the desired skills c. Staffing
you will look for in applicants? d. Meet daily on quality

Page 142-144 3. In any organisation QA Analyst position will be

Implementing an IT Quality function: a. Part time staff position

b. Full time staff position
1. What are the steps involved in implementing a c. Not required at all
quality functions?
2. List the activities that are to be performed in 4. QA Analysts have to be trained quality functions :
implementing a quality function. YES/NO

Ans. Need to list all the seven steps in pages 135/136 5. Which are following disciplines are helpful in
performing the quality function :
3. How do you build support for quality?
4. What needs to accomplish support for quality? 1. Auditing
2. Individual engineering
3. SPC
Ans. Refer to page 142 under tasks helpful in building
4. All the above.
support for quality.
6. Which of the below tool help people to determine
5. What is quality improvement program? whether a process is in control or not:
CSQA MATERIAL
7
 a. Run Chart 6. How the role of QA changes as the quality function
b. Control Chart matures in an organization ?
c. Pareto Chart Quality control to Quality Assurance to Quality
d. U Chart consulting

7. Which are following tools belong to Quality Tool Box: 7. Suggest another name for Independent Testing
Department
a. Brainstorming Quality Control Department
b. Affinity Diagram
c. X-mR chart 8. Quality practitioners working in Quality control
d. Pareto Chart department are called _________.
Inspectors or Testers
8. Briefly define the larger quality functions organised
under a quality Manager. 9. What are the major activities in the ‘Initial’ phase of
quality management maturation ?
9. Which are tasks helpful in building support for • Perform Quality control activity
quality ? • QA activities focuses on process
definition- but not fully defines and follows the
10 . Describe the various training methods for QA process
Analysts.
10. _____________ is the prerequisite to improved
Page 145-147 quality and productivity.
Consistency
Knowledge Domain 5 – Quality Assurance
11. What are the major activities in the ‘Intermediate’
Part 1 – Establish a Function to Promote and Manage phase of quality management maturation ?
Quality (Page 5-11(145) thru 5-13(147)) • Quality control becomes shared
responsibility of the customer, worker and QA
1. What is the most commonly used / Powerful analyst
statistical tool? • Process definition and improvement are
Checklist emphasized and performed
• Quality function and QA analyst acts as
2. What is a simple list of questions that enables a quality consultant
people to follow and verify processes?
Checklist 12. How does MBNQA program defines an organization
which move towards optimization?
3. ___________ is a set of tools, which assists in World-Class
defining, controlling and improving quality.
Quality Toolbox 13. What is the main identity of a World-class
organization
4. List the tools commonly used by QA Analysts Yield high customer satisfaction at minimum cost.
• Brainstorming
• Flow charts 14. What are the major activities in the ‘Final’ phase of
• Cause-and-effect diagram quality management maturation ?
• Hisograms • Workers are assigned responsibilities
• Pareto Charts for process definition, measurement and
• Control charts improvement
• Scatter diagrams • Role of QA analysts changes to
performing Quality consulting to management
5. List few plans, a quality manager can use for driving and employees in promoting and implementing
and continually maturing the quality environment quality initiatives
• Stay abreast with new quality practices
• Study the change in criteria for winning 15. What are the two major drivers that change the role
the MBNQA of the QA analyst
• Frequently review the quality • Management Philosophy used in the IT
benchmark group
• Obtain and Maintain quality related • Personal belief system of managers
certifications

CSQA MATERIAL
8
16. In the ‘Initial’ phase of quality function maturation,
what type of management exist?
Authoritarian
17. When quality management philosophy matures, the
organization moves from hierarchical structure to
_________.
Teams (that are organized and empowered to define,
measure and improve processes.)
Page 160-162
4) List the three types of benchmarking
a) Process Benchmarking
b) Product Benchmarking
c) Performance Benchmarking
5) The defect rate of your organization is 3/ 1000 lines
of code. You attend a vendor conference and there
you find out that your competitor has got 2/1000
lines of code. Can you use this information to
benchmark in your organization. Explain.

Flowcharts Answer: Yes. The information shows that there is a gap

in my organization’s performance when compared
1) Flowcharts may be a: against the industry. I would then initiate a benchmarking
a) Simple High level process flow process that would comprise of the following phases:
b) A detailed task flow planning phase, analysis phase, integration phase,
c) Any mix of a and b action phase. ( Refer to CBOK page 162 to write in brief
d) All of the above on these phases)

2) Flowcharts are useful to obtain knowledge of a Page 163-165

process for improvement. It helps to document a Pages 163 – 165
process so that, inefficiencies and redundancies can
be identified and reduced. 1) Matris is a
a) Problem Solving Technique
3) A process map is a more detailed flowchart that b) Problem Identifying Technique
depicts: c) Problem Cause Identifying Technique
d) Ranking Technique
a) Processes
b) Relationship Between Processes 2) Matrix is also known as _____________ and
c) Process Owners _____________
d) All the above
3) The two common types of Matrices are
4) Flow Charts should reference the following: a) L-Type and X-Type
a) Process owners, suppliers and Customers b) X-Type and V-Type
b) Key deliverables c) L-Type and T-Type
c) Decision points d) T-Type and X-Type
d) Interfaces
e) Task and Task Sequences 4) L-Type matrix compares
f) Policies, Standards, procedures and Tools a) 2 sets of items
g) All of the above b) 3 sets of items
c) none of the above
Benchmarking
5) The Principal Developer of QFD (Quality Function
1) The process of measuring how well a company’s Deployment) is
products, services and practices measure against a) Dr. W. Edwards Deming
others is known as benchmarking. b) Dr. Joseph Juran
c) William Scherkenbach
2) Benchmarking can be done against partners who d) Dr. Yoji Akao
could be e) Dr. Harold S. Geneen
f) None of the above
a) Internal Units
b) Competitors 6) Quality System is an Organized approach to qaulity
c) “Best in class” or “best in breed” within any with ___________ , __________ and _________
industry
d) Any of the above 7) Comprehensive Quality Deployment includes
__________ , _________ , _________ and
3) The objective of benchmarking is to identify __________
performance gap and to determine a realistic
improvement goal.
CSQA MATERIAL
9
 e. All of the above
1) What are the steps involved to produce L-Type and Answer - a,b,d
T-Type Matrices ?
2) Write in detail the different deployments within QFD. 3. The following are not types of scatter plots
a. Positive
Page 166-168 b. Negative
c. Zero
Objective questions: d. Non zero
Answer - d
26. The Quality Function Deployment is developed by
4. Which of the following are graphical
x) Joseph Juran
presentation tools.
y) Dr Deming
a. Table
z) Dr. Yoji Akao
b. Pie chart
27. QFD covers all special concerns of software c. Scatter plot
organization and its customers with d. Bar chart
n) Fundamental deployments e. None of the above
o) Horizontal deployments Answer - a,b,d
p) Vertical deployments
q) All of the above 5. Which of the following charts show direction of
r) None of the above events
a. Bar chart
28. Information deployment handles b. Run chart
m) Information aspects of product and services c. Line chart
n) Hardware aspects of product and services. d. Table
o) Daily activities required to satisfy customers. Answer: c
p) All of the above
q) None of the above 6. Line charts can be used for the following:
a. Like units
29. Functional deployment handles b. Like periods
a) Information aspects of product and services c. Like variables
b) Hardware aspects of product and services d. Related or fixed variables.
c) Daily activities required to satisfy customers Answer: a,b,d
d) All of the above
r) None of the above
7. The following are 2D charts:
a. Bar charts
Subjective questions:
b. Line chart
1.Describe in detail fundamental, horizontal and vertical c. Run chart
deployments in QFD ? d. Control chart
2. Briefly explain the Playscript tool used in quality Answer: a
asssurance?
8. Data precision is not highly required for
Page 175-177 a. Line chart
b. Control chart
1. Scatter plots are used for c. Bar chart
a. Problem solving and understanding d. pie chart
b. Cause and effect relationships Answer: d
c. Test influence of one variable over the
other. 9. Which of the following chart represents data in
d. All of the above percentage
Answer - d a. stem and leaf chart
b. Bar chart
2. Which of the following use Scatterplots c. Pie chart
a. Defect level vs.Skills d. Line chart
b. Cost vs time Answer: c
c. change response
d. Defect level vs Complexity 10. Stem and leaf chart is a variation of
a. Line chart
CSQA MATERIAL
10
 b. Pie chart (c) System testing
c. Bar chart (d) Acceptance testing
d. Control chart (e) Independent testing
e. None of the above
Answer: c 6. “Validate that system meets the needs of the
business” is
11. It is practical to use stem and leaf charts (a) Unit testing
when absolute no of values is (b) Integration testing
a. High(More than 100) (c) System testing
b. Low (Usually 100 or less) (d) Acceptance testing
(e) Independent testing
c. Zero
d. None of the above
7. “Incremental testing” means
Answer: b
(a) White Box testing
(b) Black Box testing
Page 198-200
(c) Top-down testing
\Explain various testing stages in a structured s/w (d) Regression testing
development process?. (e) Independent testing
Explain the benefits of Independent testing?.
What is Statis and Dynamic testing?. Explain briefly 8. “Data driven testing may be called as
with few examples.? (a) White Box testing
What are the responsibilities of a Test engineers?. (b) Black Box testing
What are the responsibilities of a Test managers?. (c) Regression testing
(d) Independent testing
Page 204-206
KNOWLEDGE DOMAIN – 6 9. “Incremental testing” means
PART 3 - VERIFICATION AND VALIDATION (f) White Box testing
TECHNIQUES (g) Black Box testing
(h) Top-down testing
(i) Regression testing
1. Verification is a (j) Independent testing
(a) Static Analysis
(b) Dynamic Analysis 10. Logic driven testing may be called as
(c) None of the above (k) White Box testing
(l) Black Box testing
2. Validation is a (m) Top-down testing
(a) Static Analysis (n) Regression testing
(b) Dynamic Analysis (o) Independent testing
(c) None of the above
11. Verification should be performed for
3. Testing performed by organizations other (a) requirements
than the developer is (b) design
(a) Unit testing (c) code construction
(b) Integration testing (d) operation / maintenance
(c) System testing (e) all of the above
(d) Acceptance testing
(e) Independent testing 12. Validation is mostly used to determine the
_______ of the final software / program
4. “Validate that the functions meet stated (a) Correctness
requirements” is (b) Completeness
(a) Unit testing (c) Consistency
(b) Integration testing (d) Quality
(c) System testing
(d) Acceptance testing 13. Verification is mostly used to determine the
(e) Independent testing _________ (effectiveness / completeness) of the
software
5. “Validate that all units work together according
to the system design” is 14. For small programs, verification is the process of
(a) Unit testing determining the correspondence between a
(b) Integration testing program and its specifications
CSQA MATERIAL
11
 True / False
2. Someone independent of the team that designed the
15. Verification techniques are change should be involved in testing the final revised
(a) Program testing program.
(b) Static analysis a. True.
(c) Dynamic analysis b. False.
(d) B & c only
(e) All of the above 3. The primary goal of defect management.
a. Defect correction.
16. What is the difference between verification b. Defect prevention.
and validation? c. Defect reduction.
• Verification: The process of d. All of the above.
confirming that interim deliverables have
been developed according to their 4. The defect management, unlike the entire s/w
inputs, process specifications, and development process need not be risk driven.
standards. a. True.
b. False.
• Validation: The end product
meets requirements and expectations 5. The general principles of recording management
under defined operating conditions. The includes,
end product is typically an executable a. Preventing defects.
code b. Capture and analysis of information should be
automated.
17. What are the various verification c. Should focus on the person who caused the
techniques? defect.
• Feasibility reviews d. Defect information should be used to improve
• Requirement reviews process.
• Design reviews
6. The main purpose of recording defects are,
• Code walkthroughs
a. To ensure the defect is corrected.
• Code inspections(Fahan) or
b. To gather statistics used to develop defect
structured walkthroughs(Yourdon)
expectations in future applications.
• Requirement tracing c. To go for continuous improvement.
d. All of the above.
18. What are the various validation techniques?
• White box 7. Severity of defects should be assigned subjectively,
• Black box whereas priority should be assigned objectively.
• Incremental testing a. True.
• Thread test technique b. False.
• Regression testing
Subjective Questions.
Page 234-236
Pages 234 - 236 1. You are in the process of selecting a tool for defects
tracking. Include all the fields that you feel should be
Questions : Subjective Type present at the minimum in the defect log.

1.What are the considerations to be taken into account Page 243-244

for developing testing tactics.
2.Write down Characteristics and Test Tactics for Pages 243-244
Different Project Types.
3.How many software system types are there? Mention 1) How many steps will be there in simple Defect
Tracking Process (DTP).
those different software system types.
a) 2
Page 240-242
b) 3
Objective Questions.
c) 4
d) Just one
1. As part of configuration management, small changes
need not be documented and controlled.
2) From the following what are the steps in DTP.
a. True.
b. False.
CSQA MATERIAL
12
 a) Execute test and log any discrepancies Answers
b) Draw Fish bone diagram
c) Assign defect to a developer 1: C
d) Do causal analysis 2: A and C
3:A, B and C
3) What are the recommended levels to ‘Prioritize the 4: C
correction’ 5:B
6:A
a) Critical 7:True
b) Major 8: False
c) Minor 9: B and D
d) Oversight or inadequate self review 10:True

4) Test reports issued periodically include ----------- by Page 260-262

severity or priority
7) Standard states,
a) Summary of all the defects found
b) Summary of all closed defects e) what must happen to meet the intent of the
c) Summary of all open defects policy
d) None of the above f) how to meet the requirements
g) both A and B
5) Test reports are issued to h) None of the above

a) Team alone 8) Standards convert intentions into specific rules

b) Team and Management ( true / false )
c) Management alone
d) None of the above 9) Standards must be,

6) Test reports are issued f) measurable

g) attainable
a) Periodically throughout the testing process h) necessary
b) At the end of testing process i) nice to have
c) Once in a month j) all the above
d) Once in the lifetime of a project
10) Each unit of data information referenced in the
7) Defects can also be used for Process Improvement requirements specification must be described in the
True / False data dictionary ( true / false )

8) Today many organizations use defects for Process 11) Which of the following determines standards
Improvement
True / False a) customer requirements
b) internal requirements
9) Based on research team findings, using defects for c) cost and schedule requirements
Process Improvement should include the following d) all the above

a) Go back to the person who did coding
b) Go back to the process that originated the
defect to understand what caused the defect
c) Go to the other project to know how they
dealt with that problem
d) Go back to the verification and validation
process, which should have caught them
earlier
10) Human factors dimension alone can have a very
large impact on the effectiveness of the review
process
True/False
CSQA MATERIAL
12) which of the following is true
a) procedures are not always required and unless
critical, should be minimised
b) skill set and knowledge requirements are
prerequisites for performing the procedure
c) if the procedures are followed ALWAYS
standards will be automatically met
d) none of the above
13) Controls should be designed based on the criticality
of the process and what needs to be checked ( true /
false )
14) Quality control procedures are
13
 a) preventive costs IMPROVE THE PROCESS
b) appraisal costs
c) failure costs 1. Name the steps involved in improving a process.
d) none of the above
Brainstorm for improvement
Page 263-265
1. What kind of information should be reviewed during
15) Which are not a main category of control method the brainstorming session ?
i) automatic
Plan how to test proposed improvements
j) self-checking
k) peer reviews
1. A _________ is created in this step.
l) supervisory
m) third party 2. What kind of information is present in the process
n) none of the above improvement plan ?
3. Does the process improvement plan need approval ?
16) Measurement provides quantitative feedback to an If yes, who approves it ?
organisation about whether it is achieving its goals
and moving towards its results ( true / false ) Analyse results

17) The purpose of process improvement is
a) to change the process
b) to reduce the frequency of defects including
process ineffectiveness
c) both a and b
d) none of the above
18) Process improvement uses facts(measurement
results) to identify the root causes of problems
( true / false )
19) The long range objective for process improvement is
to
a) eliminate the need for quality assurance
activities
b) eliminate the need for quality control activities
c) both a and b
d) none of the above
Page 269-270
IDENTIFY AND IMPROVE THE PROCESS
Assess the Process
1. Why should the measurement system, used to assess
the process, be evaluated ?
2. What are the various tools that can be used to
baseline the process inputs and outputs ?
3. If the control limits are within the specification limits,
the process is capable of satisfying the customer.
True/False.
4. What needs to be done if the control limits are not
within the specification limits ?
5. Name a few tools that help in change of process
location and reduction in variations.
CSQA MATERIAL
1. Does the process improvement plan get reviewed ?
2. When and who reviews this plan ?
3. What are the tools used to analyse the results ?
Compare results
1. What are the various tools that help to compare
results ?
2. With what are the results compared against ?
3. What can be deduced from the comparison reports ?
Change process or redo steps 4-8
1. When can the change recommended in the process
improvement plan be implemented ?
Page 274-276
Question Bank for pages 274-276: -
Knowledge Domain 8 – Quantitative Methods.
Part 1 – Measurement Concepts.
Objective Questions: -
1) Measure is the basic building block for measurement
program.
2) Metrics is a derived unit of measurement
3) What are the two types of measurement?
Objective and Subjective Measurement
4) Objective measurement uses hard data that can be
obtained by counting, weighing etc.
5) Subjective measurement is normally observed or
perceived
6) What is Nominal data?
Nominal data cannot be subjected to arithmetic
operations of any type and the values cannot be
ranked in any natural order.
7) What is Ordinal data?
14
 Ordinal data can be ranked, but differences or ratios
between values are not meaningful.
8) What is interval data?
Interval data can be ranked and can exhibit
meaningful differences between values
9) Give an example for interval data?
T.J. McCabe’s complexity metric is an example for
interval data.
10) What is Ratio Data?
Ratio data has absolute zero and meaningful ratios
can be calculated.
11) For what are the measurement dashboards or key
indicators used for?
Measurement dashboards or key indicators are used
to monitor progress and to initiate change.
12) Before approving for use, what are the tests that the
measures and metrics has to undergo?
1) Reliability – Refers to the consistency of
measurement
2) Validity – indicates the degree to which a
measure actually measures
3) Ease of Use and Simplicity
4) Timeliness – Refers whether the information can
be reported in sufficient time to impact the
decisions needed to manage effectively
5) Calibration - indicates the modification of a
measurement so it becomes more valid
13) How to know a measurement is good?
The measures and the resulting metrics should be
1) simple and precisely definable
2) Objective
3) Easily Obtainable at reasonable cost
4) Valid, measuring what they are intended to
measure
5) Robust, being relatively insensitive to
intuitively small changes in the process or
product
Page 280-282
1) Give 2 examples of metrics for complexity
measurement s?
a) Cyclomatic complexity
b) Knots
2) Explain cyclomatic complexity
a) Given any computer program, draw its control
flow graph, G, where each node corresponds to
a block of sequential code and each edge
corresponds to a branch or decision point in the
program. The Cyclomatic complexity of such a
graph can be computed by a simple formula
from graph theory, as V (G)=e-n+2, where e is
the number of edges, and n is the no. of nodes
in the graph.
3) Explain Knots
a) This is calculated by drawing the program
control flow graph with a node for every
CSQA MATERIAL
statement or block of sequential statements. A
knot is defined as a necessary crossing of
directional lines in the graph. The same
phenomenon can be observed by drawing
transfer-of-control lines from statement to
statement in a program listing.
4) A knot is A knot is defined as a necessary crossing
of directional lines in the graph.
5) The quality characteristics for software that have
received considerable attention are correctness,
reliability and maintenance.
6) Give the main and alternative measures for
measuring correctness
a) Main – Defect counts (number of defects in a
product)
b) Alternatives –
i) Number of design changes
ii) Number of errors detected by code
inspectors
iii) Number of errors detected in program tests
iv) Number of code changes required
7) How is reliability measured?
a) It would be useful to know the probability of s/w
failure, or the rate at which s/w errors will occur.
But this can only be estimated from data
collected in s/w defects as a function of time. If
certain assumptions are made, this data can be
used to model and compute s/w reliability
metrics. These metrics attempt to indicate and
predict the probability of failure during a
particular time interval, or the mean time to
failure (MTTF) and mean time between failures
(MTBF).
8) How is maintainability measured?
a) Bill Curtis and others investigated the ability of
Halstead’s effort metric E, and v (G) to predict
the psychological complexity of s/w maintenance
tasks. Assuming such predictions could be
made accurately, complexity metrics could then
be profitably used to reduce the cost of s/w
maintenance. A carefully detailed experiment
indicated that s/w complexity metrics could
effectively explain or predict the maintainability
of s/w in a distributed computer system.
9) How can a process be measured?
a) A process can be measured by either of the
following
i) Attributes of the process, such as
(1) overall development time,
(2) type of methodology used, or
(3) the average level of experience of the
development staff.
15
 ii) Accumulating product measures into a - The impact or consequence of the event if it
metric so that meaningful information about occurs – the penalty
the process can be provided. These could
be 2) Risks can be categorized as one of the following:
(1) Function points peer person month to - Technical
measure productivity - Programmatic or performance
(2) LOC per person month to measure - Supportability or environment
productivity - Cost
(3) Number of failures per month to
- Schedule
measure effectiveness of computer
operations
3) How many Characteristics does Risk has and what
(4) Number of helpdesk calls per KLOC to
are they?
measure effectiveness of system design
Five Characteristics
method
- Situational
10) Give the standard s/w process metrics currently - Time based
available: - Interdependent
a) Number of deliverables completed on time - Magnitude dependent
b) Estimated costs Vs actual costs - Value based
c) Budgeted costs Vs actual costs
d) Time spent fixing errors 4) The PMBOK stands for?
e) Wait time Project Management Body of Knowledge
f) Number of contract modifications
g) Number of proposals submitted Vs proposals 5) How many processes are there to address risk
won management as per PMBOK?
h) Percentage of time spent performing value Four processes
added tasks - Risk Identification
- Risk Qualification
11) Common causes are causes of variation that can be - Risk Response Development
controlled by improving work processes. - Risk Response Control

12) Special causes are causes of variation that must be 6) How many processes will address the discussion of
controlled outside the process. risk management and what are they and map those
with PMBOK processes?
13) Statistical tools are the only methods available to Six processes
objectively quantify variation. - Risk Identification
a) Risk Identification
14) Specify the common causes of variation - Risk Quantification
a) Process inputs and conditions that regullarly b) Risk Analysis
contribute to the variability of process outputs c) Risk Priorotization
b) Common causes contribute to output variability - Risk Response Development
as they themselves vary d) Risk response planning
c) Each common cause typically contributes a
- Risk Response Control
small portion to the total variation in process
e) Risk Resolution
outputs
f) Risk monitoring
d) The aggregate variability due to common causes
has a ‘nonsystematic’, random looking
7) External risks can be controlled or influenced by the
appearance
project team ------------ TRUE/FALSE
e) Because common causes are ‘regular
contributors’, the ‘process’ or ‘system’ variability
FALSE
is defined in terms of them.
7) Which of the following document will be required as
Page 286-288
a source of input when considering a list of possible
1) How many Componnets are in Risk and name all of
risks?
those Componnets?
Three componnets
a) Product documentation b) Project
- The event that could occur – the risk documentation c) Historical Information d) All of the
- The probability that the event will occur – the above
likelihood
Ans: D
CSQA MATERIAL
16
 7. d
Page 292-294 8. d

Objective questions. Page 298-300

Quiz on Knowledge Domain – 8: Quantitative
1. In a traditional waterfall methodology, most risk Methods
management activity
occurs close to milestone. True/false 1. A measurement program is defined as the
----------------------------------------
2. In a spiral development model the risk management
activity falls in the explicit risk management portion. Ans: Entire set of activities that occur around quantitative
True/false data.

3. Risk management is an independent auditing 2. Mature organization use quantitative data to

process. True/False determine

4. Risk should be the sole responsibility of project a. Requirements are complete

manager. True/False b. To prevent problems
c. Budget
5. Within many software development organizations d. Schedule and project status
risk management remains ad hoc and e. a&b
_____________. f. c&d
g. All of the above
6. Testing strategies is included in sort term risk
management. True/False Ans: e

7. Who should be involved in determining risk 3. Immature organization use quantitative data to
management determine

a. Customer a. Requirements are complete

b. Management b. To prevent problems
c. Development team c. Budget
d. All of the above d. Schedule and project status
e. None of the above e. a&b
f. c&d
8. Mitigating the risk by g. All of the above
a. Minimizing the probability of occurrence
b. Minimizing the value of impact Ans: f
c. Deflecting the risk elsewhere
d. All of the above 4. What are four major uses of Measurement?
e. None of the above Ans: 1.Manage and control the process
2. Manage and control the product (review and
Subjective question. testing)
3. Improve the process (quantitative data
1. Your IT organisation need to integrate new gathered during process execution can
technology. As a QA analyst what are the roles and identify the weaknesses and therefore
responsibilities you need to perform to ensure that the opportunities for improvement)
integration is effective without compromising quality. 4. Manage the risks

2. Build a checklist on how you are going to monitor the 5. Same software development process may be
riks in your project. followed to produce two different applications
True /False
Answer of objective questions. Ans: True

1. True 6. What is risk?

2. True
3. False Ans: Risk is the opportunity for something to go wrong.
4. False
5. Incomplete 7. How do we Manage and control process?
6. True
CSQA MATERIAL
17
Ans: Measure Size by metric/measure LOC, Boxes,
procedures, and units of output to answer how much we
have made/left to make
Measure Status by, metric/measure Earned value,
amount of scheduled work, % of each activity
completed.
Measure Effort (hours spent for each phase of
SDLC) to answer how much effort has been
expended
c. Strategic results – Senior management
uses strategic results dashboard to manage the
IT function and track to mission, vision and
goals.
4. Define the standard units of measurement.
13. What do we mean by manage towards results?
Ans: a. Identify goals for desired business results
b. Means for measuring each business result

Measure Schedule (calender times of activity 14. What are the five steps in manage towards results
completed) phase?
Ans:
8. How do we manage control and product?
a. Identify desired business results. If each has
Ans: Measure Quality by no.of defects, Mean time subject, action, target value and time frame, as it
to failure (MTTF) Mean time to repair (MTTR) is much easier to identify measure for each.
Measure Performance by technical b. Identify current baseline
performance, measures specified by customer c. Select a measure or metric for each result.
and management. Should be only 3 to 5 but not greater than 7
d. Consider tradeoff between the results. For
9. How do we improve the process? example consider the desired result Complete
Ans: Identify the current performance, find how cost- on time might affect Easy-to-read
efficient is the process. By measuring Time and effort. documentation.
e. Based on baseline and desired result, determine
10. How do we manage risks? a goal for each result metric. (Bench marking
tool is best for this).
Ans: Identify the risks, its frequency, probability of risks
occurring and impact of each risk if it occurs derive risk Objective-Paper-1
management plan.
1. To ensure effectiveness of checklists, checklists
11. What are the four phases in installing a should have only yes and no responses.
measurement program?
a. True
Ans: 1.build the measurement base b. False
2.Manage towards results
3. Manage by process 2. Quality is an attribute of
4. Management by fact
a. a product
12. What are the key points in first phase? b. a service
c. a process
Ans: Define the objectives for the measurement program d. all of the above
e. none of the above
2. Create an environment receptive to measurement
(establish SLA between IT and users, establish 3. Testing of the system to demonstrate system
quality measurement environment) compliance with user requirements is

3. Define the measurement hierarchy a. Black box testing

b. System testing
Three levels of quantitative data are mapped to c. Independent testing
3-level organization tier. d. Acceptance Testing
a. Metrics – used by Line management such
as variance between actual and budgeted cost, 4. The first stage in the software life cycle where
user satisfaction, defects rates per LOC. test data is generated is
b. Measures – Staff management uses basic
measures such as product size, cycle time or a. Planning stage
defect count. b. Requirement Analysis
c. Design
CSQA MATERIAL
18
 d. Construction b. QA function & the supervisor
c. Author & QA function
5. A complete validation of a program can be
obtained only by testing for every element of the 13. To ensure a Quality product requirements must
domain. be measurable.

a. True a. True
b. False b. False

6. To divide & conquer while testing requires 14. QC is a managerial function desgned primarily
to detect & correct defects.
a. Stubs
b. Manual simulation a. True
c. Instrumentation b. False
d. Coverage metrics
e. All of the above 15. Resistance to change is normally because of
f. None of the above
a. Deffiant attitude of workers
7. Configuration management is not the process of b. Lack of awareness / training on the new
technology / process
a. Controlling the release of items through the c. No direct benefits/incentives on change over
life cycle
b. Evaluating & scheduling changes to 16. Measures that can be use to measure Quality
configurable items include
c. Recording & reporting the status of config.
items a. Enhancements
d. Verifying the completeness of configurable b. Size
items c. Complexity
d. Rework
8. Which is not an objective of prototyping 17. Selection of tools is a

a. Requirement Analysis a. QC activity

b. User Interface Development b. QA activity
c. Functional Development
d. Machine Performance Evaluation 18. Which is the most important practical &
e. Application Development economical way of meeting customers needs.

9. A program whose purpose is to reduce the a. Doing it right the first time
number of defects produced is known as a b. After - the - fact defect removal
Quality Improvement Program. c. QC during development

a. True 19. For locating errors which span modules it is

b. False more effective to do

10. Creation of help desk is a a. Reviews

b. Testing
a. Preventive Cost
b. Appraisal Cost 20. Which is not an objective of testing
c. Failure Cost
a. Determine whether system meets
11. It is advisable to have a separate department for specifications
reviews & testing. b. Determine whether system meets needs
c. Provide insight into SDP
a. Yes d. Aid in appraisal of developing TMs
b. No
21. A defect is a
12. The results of peer reviews should be presented
to a. Deviation from specification
b. Deviation from a standard
a. Author of the product & supervisor
CSQA MATERIAL
19
 c. Anything that causes customer f. None of the above
dissatisfaction
d. All of the above 29. Which of the following does not form a part of a
e. None of the above workbench.

22. ___________ Testing focuses on evaluating the a. Standards

interaction among units. b. Quality attributes
c. Quality control
a. Unit testing d. Procedures
b. Integration testing e. Rework
c. Functional testing
d. System testing 31. During an inspection, inspectors normally make
e. Acceptance testing suggestions on correcting the defects found.
a. True
23. A step - by - step procedure on the action in b. False
testing & verifying of results is called a
32. Why does it help to visit other companies to identify
a. Test case effective Quality practices?
b. Test script a. Reuse organisational learning
c. Test condition b. Continually benchmark
d. Testing tool c. Interact with other Quality professionals
e. Test log d. All of the above
e. None of the above
24. You cannot control what you cannot
33. The focus on the product is highest during
a. Measure a. a walkthrough
b. Define b. a checkpoint review
c. Change c. an inspection
d. Improve

25. Which of the following is not a defect metric

a. Location
b. Cause
c. Time to fix
d. Classification
e. Coverage
f. All of the above

26. As a QC professional you will be doing

a. RWI
b. Causal Analysis
c. SPC
d. Defect Prevention

27. Quality improvement programs may require the

product itself to be changed.

a. True
b. False

28. The basis upon which adherence to policies is

measured is a

a. Standard
b. Requirement
c. Expected result
d. Value
e. All of the above
CSQA MATERIAL
20
 a. the organisation’s policy
34. Given the following costs: b. a challenge
Requirements analysis - $ 1000 Rework c. the corporate vision
- $ 700 d. the organisation’s goal
Code review - $ 500 Review e. a management philosophy
of User Documents - $ 600 f. all of the above
Continuing Edn. Progrms. - $ 800
Design - $ 400 42. Pareto chart provides corrective action for high-
frequency causes of problems
The cost of Quality is a. True
a. $1400 b. False
b. $1900
c. $2400 43. Function Points
d. $2600 a. provide a measure of the system size
e. $4000 b. can be used to compare different kinds of
application systems
35. Verification ensures that the executable system c. together with past data can be used to estimate
performs as specified future effort
a. True d. all of the above
b. False e. none of the above

36. When viewing product /service Quality from the 44. Restructuring or modifying existing software system
customer’s view, a feature added by the producer, to take advantage of newer hardware and software
that was not included in the product specifications / technologies or to introduce efficiencies, or to
requirements would be called: improve maintainability is called
a. an enhancement a. enhancements to the software
b. a defect b. perfective maintenance
c. an unspecified need identified by the builder of c. re-engineering of the software
the product / service d. none of the above
d. a correction
e. none of the above 45. Who is normally responsible for initiating the
suggestion-day program?
37. Prevention is a more effective means of improving a. DP manager
Quality than appraisal b. Group moderator
a. True c. Any one of the above
b. False d. None of the above

38. There are --------- no. of function types 46. The fundamental mistakes that impede an individual
a. 2 from becoming a leader are:
b. 3 a. Isolation
c. 4 b. Inability to reward
d. 5 c. Lack of business perspective
e. 6 d. All of the above

39. The purpose of constructive criticism is to improve 47. “Training will be imparted to all employees” . This
a. productivity statement is a
b. profitability a. Vision
c. the HR climate b. Goal
d. creativity c. Principle
d. Value
40. The usual denominator in a reliability metric is
a. Development time 48. A form used to record the discrepancies found
b. System size during QC activities is a
c. Total run time a. Checksheet
d. MTBF b. Review report
c. Test log
41. The Quality manager will find it difficult to effectiviely d. Defect log
implement the QAI Quality Improvement Process, e. None of the above
unless his organisation is willing to accept the
Quality principles as a
CSQA MATERIAL
21
49. The step-by-step method to ensure that standards a) Negotiation
are met is a b) Conflict Resolution
a. Procedure c) Facilitation
b. Checklist d) Influencing
c. Process e) None of the above
d. Checksheet
8. The ability to apply beliefs, standards, guidelines,
50. An activity that verifies compliance with policies and policies, procedures and values to a decision in a
procedures and ensures that resources are specific set of circumstances is
conserved is
a. an inspection a) Recognition
b. an audit b) Motivation
c. a review c) Judgement
d. an assessment d) All of the above
Objective-Paper-2 e) None of the above

1. TQM means quality of management rather than 9. “Kanban” means creating a visible record and is a
management of quality “push” system
TRUE/FALSE TRUE/FALSE

2. Baselines measure the ______________________

change. 10. “Testing will exercise 90% of the code”. Is it a
a) Situation prior to a) Vision
b) Expectation of benefits of b) Standard
c) Effects of c) Policy
d) Desirability of d) Goal
e) None of the above e) Value
f) Non of the above
3. Malcolm Baldridge award was named by a public
law after Malcolm Baldridge who was the secretary 11. “The organization will foster an atmosphere of
of Defense creativity”. Is it a …
TRUE/FALSE a) Vision
b) Mission
4. Modifying existing standards to better match the c) Policy
need of a project or environment is d) Goal
e) Value
a) Definition f) None of the above
b) Standard for a standard
c) Tailoring 12. The following is problem identification tool
d) Customization a) Flow Chart
e) None of the above b) Histogram
c) Scatter Diagram
5. Malcolm Baldridge National Quality Award has the d) Force Field Analysis
following eligibility categories e) None of the above

a) Approach 13. The following is a problem analysis tool

b) Deployment a) Pareto Chart
c) Results b) Histogram
d) All of the above c) Force Field Analysis
e) Manufacturing, Service and small businesses d) All of the above
f) None of the above e) None of the above

6. Quality experience indicates that about 40 percent 14. When you need to identify and explore and display
of all defects are directly attributable to incorrect or the possible causes of a specific problem or
ineffective processes condition, you use,
TRUE/FALSE a) Control Charts
b) Histogram
7. The process of helping the progress of some event c) Scatter Diagram
or activity is d) Ishikawa Diagram
e) None of the above
CSQA MATERIAL
22
 c) Appraisal costs
15. Quality Assurance personnel must be involved in d) All of the above
changing work products e) None of the above
TRUE/FALSE
23. You can improve the Quality of a process by
16. The term “benchmarking” means a) Making large improvements, in a few areas
a) Comparing with past data from your organization b) Making small improvements, in many areas
b) Comparing with the results of a market survey c) Implementing tools, techniques and
c) Comparing with the results of a customer survey methodologies
d) None of the above d) Spreading awareness about Quality

17. Employee awareness training courses are based on 24. As a Quality Assurance professional, which of the
the fact that understanding follows behavior change following skills do you feel is the most important for
TRUE/FALSE your profession
a) Communication, written and oral
18. An example of deployment of a quality approach is: b) Measurement
a) The degree to which the approach c) Tools, techniques and methodologies
embodies effective evaluation cycles d) Combination of any of the above two
b) The appropriate and effective e) None of the above
application to all product and service
characteristics 25. 80-20 rule implies,
c) The effectiveness of the use of tools, a) 20% of frequencies are due to 80% of the Causes
techniques, and methods b) 20% to 80% of problems are caused by process
d) The contribution of outcomes and changes
effects to quality improvement c) 80% of the frequencies are due to 20% of the Cause
e) The significance of improvement to the d) 80% of the processes need to be changed atleast
company’s business 20% of the time

19. The concept of continuous improvement as applied 26. The purpose of Risk Management in a project is to
to quality means a) Eliminate Risks
a) Employees will continue to get better b) Minimize Risks
b) Processes will be improved by a lot of c) Avoid risks
small improvements d) Anticipate the risks involved, analyze them and plan
c) Processes will be improved through a for suitable action as and when the risk happens
few large improvements
d) Improved technology will be added to 27. ‘Championing Quality’ is the job of
the process, such as acquiring CASE tools a) Senior Management
e) The functionality of the products will be b) Junior Management
enhanced c) QA Manager
d) None of the above
20. The reason(s) that one person hears what another
person says is: 28. The first thing required for Quality to happen is
a) People are too impatient to listen a) Commitment from the Quality Assurance
b) People are preparing what they will say next Manager
rather than listening b) Mature understanding by all the employees
c) External stimuli breaks the train of thought in c) Commitment from Management
listening d) Quality Policy
d) All of the above
e) None of the above 29. Which, of the four given below, is not one of DR
Edward Deming’s 14 Quality Principles?
21. Function Point is a measure of a) Give adequate training
a) Effort b) Have a number of numerical goals set
b) complexity c) Work as one team. (Sink differences)
c) usability d) Senior Management must push all other
d) size points constantly and consistently
e) None of the above
30. According to Dr. Ishikawa, the term ‘Strive for Zero
22. Cost of Quality includes Defects’ helps the staff to achieve it.
a) Preventive costs TRUE/FALSE
b) Corrective costs
CSQA MATERIAL
23
31. The activity which includes confirming a) Detective control
understanding, brainstorming and testing ideas is a : b) Quality control
a) Code walkthru c) Quality Assurance
b) Inspection d) Corrective control
c) Review e) None of the above
d) Structured walkthru
40. The following is (are) not part of a data center
32. The following is problem identification tool operations
a) Flow Chart a) Capacity planning
b) Histogram b) I/O control
c) Scatter Diagram c) Scheduling
d) Force Field Analysis d) All of the above
e) None of the above e) None of the above

33. The following can be considered to measure 41. The process of securing future processing capability
quality : with proper data for future contingencies by
a) Customer satisfaction duplicating systems procedures and data is
b) Defects a) providing a Help Desk
c) Rework b) Database Design
d) All of the above c) Artificial Intelligence
e) None of the above d) System Backup
e) All of the above
34. If a company establishes its plan and commitment to f) None of the above
quality, it has a
level of : 42. The activities performed to increase the functionality
a) Initial of a current production system to better service the
b) Repeatable changing business needs is
c) Defined a) Development
d) Managed b) Maintenance
c) Reengineering
35. The statement of an organization's commitment to d) Enhancement
quality is a: e) None of the above
a) Policy 43. To tap ideas from an entire group we may use
b) Vision a) Nominal Group technique
c) Mission b) Check sheets
d) Principle c) Pareto chart
e) Goal d) Brainstorming
e) None of the above
36. The most common reason for the presence of a
large number of bugs in a software product is, 44. Level 3 of the SEI CMM is the
a) Incompetence of the developer _________________________ level
b) Incompetence of the tester a) Managed
c) Bad requirements b) Measured
d) Wrong use of tools and techniques c) Defined
d) Optimizing
37. What type of control is a job accounting log?
a) Corrective 45. Control Limits are the same are Specifications Limits
b) Preventive TRUE / FALSE
c) Detective
d) Protective 46. The objective of TQM is
e) None of the above a) To improve processes
b) To improve profitability
38. The term ‘defect’ is related to the term ‘fault’ c) All of the above
because a defect is a fault which has not yet been d) None of the above
identified.
TRUE / FALSE 47. System Test Plan will not include
a) Approach
39. On a random basis application systems are audited b) Pass/Fail criteria
after implementation to determine whether or not the c) Risks
system met standards. This is an example of d) Suspension and Resumption criteria
CSQA MATERIAL
24
 e) None of the above 57. Six sigma quality, when expressed as defects per
million parts represents:
48. The two types of checklists are _______________ a) 6667 defects per million
and ________________________ b) 3444 defects per million parts
c) 687 defects per million parts
49. Internal System Controls are used to ensure d) 233 defects per million parts
a) Data integrity e) 3.4 defects per million parts
b) Process Integrity f) None of the above
c) Financial Integrity
d) All of the above 58. The following is not a category in MBNQA criteria
e) None of the above a) Leadership
b) HR Focus
50. As the IT Director, you buy a new productivity c) Quality Management
improvement tool, train the users, do the set up, d) Information and Analysis
provide support, helpdesk and even give access to e) None of the above
your personal phone. However, after 6 months you
find that no one is using the tool. What went wrong? 59. An optimizing organization is a perfect organization.
(write only the most important reason) They make no mistakes
a) True b) False

Objective-Paper-3 60. A Level 4 organization has a

f) Defined Process
51. One of the purposes of the MBNQ Award Program is g) Repeatable Process
not to publicize successful quality strategies. h) Managed Process
a) True b) False i) Optimizing Process
j) None of the above
52. Baselines measure the ______________________
change. 61. Quality experience indicates that about 80% of all
f) Situation prior to defects are directly attributable to
g) Expectation of benefits of f) Lack of skills
h) Effects of g) Persons in the team
i) Desirability of h) Incorrect/Ineffective Processes
j) None of the above i) None of the above

53. Malcolm Baldridge award was named by a public 62. The following are types of listening are
law after Malcolm Baldridge who was the secretary a) Descriptive listening
of Commerce b) Compensation listening
a) True b) False c) Apprehensive listening
d) All of the above
54. Pareto analysis is designed to rank items by e) None of the above
frequency.
a) True b) False 63. Complaints must be resolved within
(a) An hour
55. Modifying existing standards to better match the (b) four minutes
need of a project or environment is (c) a day
f) Definition (d) four hours
g) Standard for a standard (e) None of the above
h) Tailoring
i) Customization 64. The process of helping the progress of some event
j) None of the above or activity is
(a) Negotiation
56. Malcolm Baldridge National Quality Award has the (b) Conflict Resolution
following dimensions (c) Facilitation
g) Approach (d) Influencing
h) Deployment (e) None of the above
i) Results
j) All of the above 65. Developing and asking questions for the purpose of
k) Manufacturing, Service and small businesses collecting oral data to be used in an analysis or
l) None of the above evaluation is
(a) Effective listening
CSQA MATERIAL
25
 (b) Interviewing c) Change behavior
(c) Negotiation d) Find a leader for the group
(d) None of the above e) None of the above

66. An example of deployment of a quality approach is 74. Awareness training should not last over two hours
(a) The degree to which the approach g) True b) False
embodies effective evaluation/improvement
cycles 75. The statement of an enterprise's commitment to
(b) The appropriate and effective application to quality is its
all product and service characteristics g) Vision
(c) The effectiveness of the use of tools, h) Mission
techniques and methods i) Quality Policy
(d) The contribution of outcomes and effects to j) Goal
quality improvement k) Value
(e) The significance of improvement to the l) None of the above
company's business
76. The following is problem identification tool
67. “Kanban” means creating a visible record and is a f) Flow Chart
“pull” system g) Histogram
a) True b)False h) Scatter Diagram
i) Force Field Analysis
68. The concept of continuous improvement as applied j) None of the above
to quality means
a) Employees will continue to get better 77. The following is a problem analysis tool
b) Processes will be improved by a lot of small f) Pareto Chart
improvements g) Histogram
c) Processes will be improved through a few large h) Force Field Analysis
improvements i) All of the above
d) Improved technology will be added to the j) None of the above
process, such as acquiring case tools
e) The functionality of the product will be enhanced 78. When you need to identify and explore and display
the possible causes of a specific problem or
69. The purpose of cost-of -quality computations is to condition, you use,
show how much is being spent for the quality control f) Control Charts
and quality assurance program g) Histogram
a) True b) False h) Scatter Diagram
70. Management must i) Ishikawa Diagram
a) Mange By Objective (MBO) j) None of the above
b) Manage By Power (MBP)
c) Manage By Objection (MBO) 79. Quality Assurance personnel must not be involved in
d) Manage By People (MBP) changing work products
e) All of the above a) True b) False
f) None of the above
80. The term “benchmarking” means
71. Customer satisfaction is a e) Comparing with past data from your organization
a) Tactical measurement f) Comparing with the results of a market survey
b) Strategic measurement g) Comparing with the results of a customer survey
c) Operational measurement h) None of the above
d) All of the above
81. Employee awareness training courses are based on
72. Abilities of a person relate to the fact that understanding precedes behavior
a) Image of the person change
b) How he listens and does not generalize a) True b) False
c) Performing job tasks using skills
d) Organizes thoughts before speaking 82. The reason(s) that one person hears what another
e) All of the above person says is:
f) People are too impatient to listen
73. Conformity behavior can be used to g) People are preparing what they will say next
a) Conform people to a group rather than listening
b) Make everyone face the door in a lift
CSQA MATERIAL
26
 h) External stimuli breaks the train of thought in a) Requirements Analysis
listening b) a Contract
i) All of the above c) a Service Level Agreement
j) None of the above d) None of the above

83. Function Point is not a measure of 92. A quality assurance analyst can estimate the
f) Effort frequency or severity of events using
g) complexity a) Judgmental Sampling
h) usability b) Statistical Sampling
i) all of the above c) All of the above
j) size d) None of the above
k) None of the above
93. The ultimate responsibility for good internal control
84. Cost of Quality includes rests with the
f) Preventive costs a) QA group b) Design team c) Management
g) Corrective costs d) Audit Group
h) Appraisal costs
i) All of the above 94. Controls can be
j) None of the above a) Preventive, adaptive or corrective
b) Preventive, corrective or appraisal
85. As a Quality Assurance professional, which of the c) Preventive, detective or corrective
following skills do you feel is the most important for d) None of the above
your profession
f) Communication, written and oral 95. Which of the following are true
g) Measurement a) Testing precedes debugging
h) Tools, techniques and methodologies b) Debugging is only done along with testing
i) Combination of any of the above two c) Testing is not required if a program is debugged
j) None of the above d) Debugging precedes testing

86.80-20 rule implies, 96. The method by which release from the requirements
e) 20% of people should not do 80% of the work of a specific standard may be obtained for a specific
f) 20% time you have to return to situation is a
g) 20% to 80% of problems are caused by process f) Tailoring
changes g) Customization
h) 80% of the frequencies are due to 20% of the Cause h) Force Field Analysis
i) 80% of the processes need to be changed atleast i) Waiver
20% of the time j) None of the above

87. Statistical Process Control can help to identify the 97. Measures designed to minimize the probability of
root cause of problems modification, destruction, or inability to retrieve
a) True b) False software or data is
a) Preventive security
88. Normal variance in the operation of processes is due b) Corrective security
to c) Protective security
a) Assignable causes e) None of the above
b) Random causes
c) Common causes 98. In the TCS scenario a Project Leader is a Project
d) Uncommon causes Manager
e) None of the above a) True b) False

89. In Function Point counting there are _____ function 99. Right-the-first time costs (RFT) include
types a) Cost of labour, material, equipment
a) 3 b) 2 c) 5 d) 4 e) 6 b) Preventive and detective costs
b) All of the above
90. In Function Point counting there are _____ c) Cost of Quality
classification e) None of the above
a) 3 b) 2 c) 4 d) 6
91. An ongoing negotiation and improvement process 100. The audit of application systems on a random
whose purpose is to satisfy customer needs in an basis after implementation, to determine whether or
efficient, effective and economical manner is not the system meets standards, is
CSQA MATERIAL
27
 a) Quality Control 6 quality assurance is a function responsible for
b) Quality Assurance --------------------------------.
c) Quality Loss a) controlling quality
d) None of the above b) managing quality
c) inspections
Objective-Paper-4 d) removal of defects

The two definitions of quality are: 7 quality assurance is a catalytic function which should
Quality means meeting requirements encourage quality attitudes and discipline on the part
Quality means fit for use. of management and workers..
Of the two definitions of quality, “fit for use” is the most a) true
important definition. b) false
A) TRUE
B) FALSE 8 Quality control is designed primarily to detect and
correct defects, while quality assurance is oriented
Producer views quality as meeting towards preventing defects from occurring.
--------------------------------------. a) true
a) whether the product or service does what the b) false
customer needs
b) product has zero defects 9 quality control should be performed by the group
c) producer’s requirements or specifications responsible for the ----------------.
d) conformance to requirements a) quality management
b) development of the product
Quality control is defined as the processes and methods used
to monitor work and observe whether 10 The quality manager will find it difficult to effectively
a) requirements are met. implement the qai quality improvement process,
b) product quality is assured unless his organisation is willing to accept the quality
c) defects have been prevented from occurring principles as ---------------------------.
a) the organisation’s policy
4. Quality control focuses on b) a challenge
A) inspections c) the organisation’s objectives
b) testing d) a management philosophy
c) removal of defects
d) all of the above 11 Acceptable quality level is to accept some level of
e) none of the above defects as normal and acceptable, as many believe
that defect free information technology products are
5 Quality control is the responsibilty of the not practical or economical.
organisational unit producing the product. a) true
a) true b) false
b) false
12 The concept of zero defects does not work, because
------------------------.
a) it is a buzz word
b) workers are trated as machines and their
humanity is ignored
c) it is used as another term for commanding
and forcing workers to start a camaign for which
they have very little enthusiasm
d) all of the above
e) none of the above

13 The control in quality control means defining

a) objectives of the job
b) developing and carrying out a plan to meet
the objectives
c) checking to determine if the anticipated
results are achieved
d) all of the above
e) none of the above

CSQA MATERIAL
28
14 the word management in quality assurance b) quality management
describes many different functions, encompassing c) both of the above
a) policy management 22 in order to be a successful company, quality
b) human resources management, safety improvement programs must be led by
control management and must be ------------- and this may
c) component control and management of other require fundamental changes in the way companies
resources and daily schedules. and agencies do business.
d) all of the above a) customer oriented
e) none of the above b) marketing oriented
c) profit oriented
15 The management cycle, as per the d) technology oriented
--------------------------, comprises of plan, do, check 23 the national quality award model is divided into
and act. seven categories: leadership, information and
a) qai’s quality improvement model analysis, ----------------------------, human resource
b) iso 9000 utilisation, quality assurance of products, quality
c) sei model results and customer satisfaction.
a) quality management
16 according to edward deming, one of the quality b) business development
principles is c) strategic quality planning
“ create ----------------------------------------------- in the d) market potential
company”, by innovating new approaches and 24 software engineering institute’s five process
putting resources into research, education and maturity levels are initial, repeatable, defined,
maintenance. managed and optimised.
a) better atmosphere a) true
b) consistency of purpose b) false
c) a work culture 25 the repeatable process level in sei’s process model
provides control over the way the organisation
17 According to edward deming, one of the quality establishes its plans and
principles is:“ eliminate -------------------------------------.
a) numerical goals a) process definitions
b) slogans b) process measurements
c) pictures and posters. c) process controls
d) all of the above d) commitments
e) none of the above 26 the key actions required to advance from the
repeatable to the next stage are:
18 Malcolm baldridge national quality award promotes a) to establish a process group
awareness of quality as an increasingly important b) to establish a development process
element in ------------------------------------. architecture
a) marketing c) to introduce a family of software engineering
b) business development methods and technologies
c) competitiveness d) all of the above
e) none of the above
19 malcolm baldridge national quality award promotes 27 with defined process in sei’s process model,
understanding of the requirements for quality organisation will achieve the foundation for major
excellence and continuing process.
a) true a) true
b) false b) false
20 malcolm baldridge award promotes sharing of 28 in advancing from the initial process through the
------------------------- on successful quality strategies repeatable and defined processes to the managed
and on the benefits derived from implementation of process, software organisations should expect to
these strategies. make substantial ------------------------------.
a) knowledge a) quality improvements
b) technical skills b) business growth
c) measures c) customer satisfaction
d) information d) savings in development costs
29 In statistical process control, statistics are used for
21 malcolm baldridge national quality award is an determining whether the process is in control or not.
annual award to recognize u.s companies which
excel in a) true
a) quality achievement b) false
CSQA MATERIAL
29
 37 Defects are measured in relation to
30 In statistical process control, statistics are used for ---------------------------------.
determining whether the process is within
acceptable variance from standards. a) lines of code
b) total number of defects
a) true c) development team size
b) false d)project efforts

31 Statistical process control help to identify the

------------------------- of process problems which are 38 To calculate the present value of money, information
causing defects. required are:
a) root cause
b) nature a) amount of money involved
c) person/persons involved b) number of years before the benefit is received
d) all of the above c) value of money
e) none of the above d) all of the above
e) none of the above
32 Statistical methods are used to differentiate random
variation from --------------------------------. 39 Pareto chart helps in identifying the few significant
problems from many trivial problems.
a) standards
b) assignable variation a) true
c) control limits b) false
d) specification limits
40 The Pareto chart is more commonly known to
33 Random causes of process problems can be information systems personnel as the -------- rule.
---------------------- eliminated. a) 50-50
a) sometimes b) 20-80
b) never c) 30-70
c) rarely d) 40-60
d) always e) 80-20
41 Pareto chart provides corrective actions for high
34 Statistical methods are used to frequency causes of problems.
---------------------------- and -------------------------
problems incurred as a result of operating a) true
processes. b) false

a) identify, solve 42 Pareto concept is merely an ---------------------------- of

b) accumulate, analyse the ----------------------------- of a problem by type of
c) measure, probe into cause.
d) find, project
a) effective method, analysis
35 Complexity measurements are quantitative values b) accumulation, resultant effect
accumulated by a pre-determined method for c) organised ranking,causes
measuring complexity of a
------------------------------------. 43 The steps involved in developing a pareto chart are:
a) project team a) identify problem area
b) software engineering process b) identify and nam,e causes of the problem
c) software product c) document the occurrence of the causes of the
d) data base problem
d) rank the causes by frequency, using pareto
36 Size of information systems are measured in terms chart
of -----------------------. e) all of the above
a) lines of code f) none of the above
b) function points
c) no. Of objects/components 44 Function points actually measure the amount of
d) all of the above information processing function and hence the
e) none of the above functionality of an application system.
a) true
b) false
CSQA MATERIAL
30
45 Function points provide an objective measure of the 52 Internal service level agreement is a contract.
application system -------------that can be used to a) true
compare different kinds of application systems. b) false
a) size
b) complexity 53 External service level agreement is a contract.
c) performance a) true
d) operation ease b) false

46 Function point analysis involves:

54 Which one of the following is not a key concept of
a) amount of information processing function service level agreement?
b) system characteristics a) defines the services to be provided
c) degree of influence b) defines the method by which the services
d) all of the above will be measured
e) none of the above c) defines obligations of both the provider and
the customer of the information systems services
47 Which of the following is not relevant in quantifying d) all of the above
the amount of information processing function? e) none of the above
a) external inquiry
b) software platform Objective-Paper-5
c) external output 1. The most important practical and economical
d) logical internal file way of meeting customers' needs:
e) external input
f) external interface file A. Doing it right the first time
B. Quality control during development

48 Function point analysis requires information on 2. Quality control is the mechanism used to
hardware and software for the application system. ensure that the completed product meets
requirements.
a) true
b) false A. True
B. False
49 THE DEGREE OF INFLUENCE FOR SYSTEM
CHARACTERISTICS IS ASSIGNED IN A SCALE of 3. Cost of quality is sometimes called cost of
------------------. ----------------------------------------------

a) 0 - 9 A. Failure
b) 0 - 4 B. Prevention
c) 1 - 6 C. Rework
d) 0 - 5 D. Non-conformance
e) 0 - 100
4. Defects are typically less expensive to correct
50 Function point analysis is begun in the maintenance phase than in requirements
phase.
a) during the development of an application
system A. True
b) at the time of implementation of the system B. False
c) with developing an external design or
conceptual overview 5. Aim of Deming's principles are
---------------------
51 Service level agreement is an ongoing negotiation
and improvement process to satisfy customer A. To improve quality
needs. In what manner it is to be achieved? B. To remove causes of failure
C. To help people to do a better job with less effort
a) efficiently D. All of the above
b) effectively E. None of the above
c) economically
d) all of the above 6. Quality is an attribute of:
e) none of the above
CSQA MATERIAL
31
 A. a product
B. a service A. an inspection
C. a process B. an audit
D. all of the above C. a review
E. none of the above D. an assessment

7. The first stage in the software life cycle where 13. Code auditors are useful to programmers as a
test data is generated is: means of self checking their routines prior to
turnover for integration testing. These tools are also
A. Planning stage of value to software product assurance personnel
B. Requirement during integration testing, prior to formal validation
C. Analysis testing and again prior to customer delivery.
D. Design
E. Construction A. True
B. False
8. Configuration management is not the process
of 14. A formal review of a software item involves:

A. Controlling the release of items through the life A. Preparation for review
cycle B. Overview presentation and detailed
B. Evaluating and scheduling changes to Presentation
configurable items C. Giving a summary of the results of
C. Recording and reporting the status of review
configuration items D. Follow-up
D. Verifying the completeness of configurable items E. All of the above
F. None of the above
9. Resistance to change is normally because of
15. Test coverage analyser monitor the execution
A. Deffiant attitude of workers of a program during program testing in order to
B. Lack of awareness / training on the new measure the completeness of a set of program tests
technology / process and adequacy of test data.
C. No direct benefits/incentives on change over
A. True
10. Pareto chart does not provide corrective action B. False
for high-frequency causes of problems
16. Function point analysis is done to estimate the
A. True size of a software application system. The function
B. False types are:

11. Given the following costs: A. External inputs, external outputs, online
updates, online data entry, external interface
Requirements analysis - $ 1000 files
Rework - $ 700 B. External inputs, reusability, multiple
Code review- $ 500 sites usage, internal logical files, external
Review of User Documents - $ 600 interface files
Continuing Edn. Progrms. - $ 800 C. External inputs, external outputs,
Design - $ 400 external queries, internal logical files,
System Testing - $ 500 external interface files
D. Data Communication, Online data entry,
The cost of Quality is online update, performance, complex
processing
A. $ 4500
B. $ 1100 17. ---------------------------------- specifies how much
C. $ 1600 data processing support will be available for the
D. $ 3100 customer's applications.
E. $ 3500
A. Maintenance agreement
12. An activity that verifies compliance with B. Cost plus fixed fee contract
policies and procedures and ensures that resources C. Service level agreement
are conserved is: D. All of the above
CSQA MATERIAL
32
 E. None of the above B. Increase defect containment
C. Reduce the cost of non-conformance
18. For improving quality, appraisal is more D. All of the above
effective than E. None of the above

A. Prevention 25. A customer oriented statement of purpose for

B. Rework for rectification a unit or team is --------------------------.

19. Defect metric is normally measured in terms of A. Vision

------------------------------ . B. Goal
C. Mission
A. Application system size D. Objective
B. Development effort E. Policy
C. Project duration
D. Cost of project 26. A step by step method followed to ensure that
standards are met is a -------------------.
20. Project team feels that an extra feature or a
function is needed in the system but not included in A. Process
the specifications. From quality point of view, this is B. Procedure
considered --------------------------------: C. Guideline

A. a correction 27. --------------------------------- is the use of

B. a failure statistical techniques and tools to measure an
C. a change ongoing process for change or stability.
D. an enhancement
E. a defect A. Quality improvement
B. Quality Control
21. According to Dr. Deming and other quality C. Statistical process control
experts, the root cause of most of the defects is bad D. Product improvement
requirements:
28. Many different methods and techniques are
A. True being developed to facilitate the continuous
B. False improvement process. There is one element
common to many continuous improvement
22. According to one of the clauses in ISO, quality strategies. It is the application of the seven basic
records must be maintained to demonstrate quality control tools.
achievement of the required quality and the effective
operation of the quality system. A. True
B. False
A. True
B. False 29. A useful tool to visualise, clarify, link, identify
and classify possible causes of a problem is
23. Total Quality Management involves -----------------------------------.
----------------------- in an organisation.
A. Histogram
A. Top Management B. Pareto Analysis
B. Upto middle management C. Control Chart
C. Only workers D. Histogram
D. All employees E. None of the above
E. Employees in Production Department
30. Quality does not happen unless management
Exhaustive Testing is a part of wants it to happen.
---------------------------------- .
A. True
A. Static Testing B. False
B. Dynamic Testing
31. Extent to which a system can be expected to
24. Goals of a metric program are: perform its intended function with required precision
is -----------------------------.
A. Improve project planning
CSQA MATERIAL
33
 A. Reliability a reasonable return on investment. What is the
B. Correctness present of value of money?
C. Efficiency
A. $60,000
32. Methods for determining the current B. $140,000
performance, accuracy or efficiency of a product for C. $144,000
the purpose of measuring current performance or D. $69,400
measuring future or past variances from current
performance is ----------------------------------. 39. The intent of quality control check list should
be to improve the quality of the product being
A. Performance Testing controlled by investigative means
B. Statistical Process Control
C. Benchmarking A. True
D. Quality Control B. False

33. Deming's cycle is 40. Significant risks demand more control than
-----------------------------------------. insignificant risks.

A. Act, Do, Check, Plan A. True

B. Plan, Do, Check, Act B. False
C. Plan, Act, Check,Do
D. Plan, Do, Act, Check 41. National Quality Award category does not
include -----------------------------.
34. ISO 9000 consists of specifying processes,
clauses, durations, number of audits. A. Information and analysis
B. Customer and market focus
A. True C. Process management
B. False D. Strategic Planning
E. Tactical Quality Planning
35. The implementation of the quality model of
QAI has the components Approach,
-------------------------, and Results. 42. Production flexibility is not an important
condition for the just-in-time technique.
A. Deployment
B. Goals A. True
C. Targets B. False
D. Analysis
43. Establishing a corporate vision is the
36. The objective of risk analysis is to help responsibility of -----------------------------------.
management strike an economic balance between
the impact of risks and the cost of protective A. Quality Assurance Function
measures. B. Business Development Function
C. Corporate Planning Function
A. True D. Senior Corporate Management
B. False
44. The most effective technique in encouraging
37. Verification that current changes have not participation of attendees at meetings is
adversely affected previous functionality is ------------------------------------.
-----------------------------------.
A. Role playing and requesting
A. System Testing suggestions
B. Acceptance Testing B. Having the moderator play the devil's
C. Regression Testing advocate
D. Performance Testing C. Requiring participation

38. The management of company X had decided
to go in for reengineering of the application systems.
The company aims to have benefit worth $100,000
per year from the second year from now. The
company X believes in a 20% interest per annum as
CSQA MATERIAL
45. Brainstorming can be used to
--------------------------------------.
A. Identify problems for a team to work on
B. Identify what data to collect at any step
34
 C. Identify possible causes i. Pareto Chart
D. Generate potential solutions ii. Bar Chart
E. All of the above iii. Histogram
iv. Control Chart
46. Pareto diagrams are simple bar graphs that v. Flow Chart
focus attention on the factors that are not most vi. Run Chart
significant to a problem.
2. Quality is an attribute of
A. True i. Product
B. False ii. Process
iii. Standard
47. The review types do not include: iv. Policy

A. Walkthroughs 3. Total Quality Management is more

B. Inspections about ‘Quality of Management’ than about
C. Audits ‘Management of Quality’. TRUE/FALSE.
D. Check point reviews
E. None of the above 4. As a Quality Assurance professional,
which of the following skills do you feel is the
48. A product development has taken 30 person most important for your profession
months for analysis, 35 person months for design, i. Communication, written and oral
50 person months for construction, and 40 person ii. Measurement
months for testing. iii. Tools, techniques and
methodologies
15 person months were spent on reviews, iv. Combination of any of the above
walkthroughs, inspections and project management. two
Total number of lines produced was 85000. v. None of the above

The initial estimate for the project was 20 person
years for developing 100,000 lines of code.
The difference between estimated productivity and
actual productivity is:
A. 0 Process
B. 5 iii.
C. 70
D. 15,000
49. The QA Manager found lot of
complaints/problems received from the
customers/users about an application system run in
the company. What should be done for a short term
solution to improve the quality of the system?
A. Increase software testing
B. Initiate a customer sign-off procedure
C. Conduct a Customer Survey and
analyse customer feedback and take
corrective actions
D. Initiate Code Inspections
E. Demonstrate your function is meeting
specifications
Objective-Paper-6
1. If a bar chart is seen arranged in the descending
order of frequencies, then you are seeing a
CSQA MATERIAL
5. Your manager asks you to come up with
a standard. The order in which you will
accomplish it is
i. Standard, Process and then,
Policy
ii. Policy, Standard and then,
Process, Standard and then,
Policy
iv. Policy, Process and then,
Standard
6. You are asked to implement a Standard
as the Quality Manager.
(i.e. You are made responsible to ensure
those standards are followed by the team).
Then which of the following will you do,
i. Show a circular from the Top
Management, saying that the Standard has
to be followed.
ii. Linking the following of
standards to the individuals’ performance
appraisal.
iii. Involve your people (the people who will
be using the standard) in the development of
the standard.
iv. Show them the standard and
ask them to follow it
7. The “Malcolm Balridge Award’ came into
effect with rule 100-107 and is named after
35
 Malcolm Balridge, who was the US 16. You are a Quality Assurance
Secretary of Defence. TRUE/FALSE professional. You have been asked to
address a problem, where the customer is
8. The evaluation criteria for the Malcolm reporting a lot of bugs. You will
Balridge National Quality Award are i. Initiate more Reviews, Walk-through
i. Approach and Inspections
ii. Deployment ii. Attach the number of bugs reported on a
iii. Results product to the concerned developers
iv. All the above performance appraisal
v. None of the above iii. Recommend that more time be spent on
system testing
9. Pareto Chart is also referred to as ‘80- iv. Do a root cause analysis of the bugs
20’ rule. TRUE/FALSE and try to prevent them from occurring again

10. 80-20 rule implies, 17. An Error once corrected, will not occur
i. 20% of frequencies are due to again. This applies to software also.
80% of the Causes TRUE/FALSE
ii. 80% of the frequencies are due
to 20% of the Cause 18. ‘Prototyping’ is done
i. Because the software analyst
11. The purpose of Risk Management in a feels good doing it
project is to ii. It makes the development work
i. Eliminate Risks easier
ii. Minimize Risks iii. To get a better understanding of
iii. Avoid risks the requirements
iv. Anticipate the risks involved, analyze iv. It can be used later for
them and plan for suitable action as and automation
when the risk happens
19. The most common reason for the
12. ‘Championing Quality’ is the job of presence of a large number of bugs in a
i. Senior Management software product is,
ii. Junior Management i. Incompetence of the developer
iii. QA Manager ii. Incompetence of the tester
iv. None of the above iii. Bad requirements
iv. Wrong use of tools and
13. The first thing required for Quality to techniques
happen is
i. Commitment from the Quality 20. Which of the CMM levels implies a
Assurance Manager defined process,
ii. Mature understanding by all the i. Level One
employees ii. Level Two
iii. Commitment from Management iii. Level Three
iv. Quality Policy iv. Level Four
v. Level Five
14. Which, of the four given below, is not Objective-Paper-7
one of DR Edward Deming’s 14 Quality
Principles ? 1. As a Quality Assurance professional,
i. Give adequate training you will be doing
ii. Have a number of numerical i. Reviews, Walk-throughs , and
goals set inspections
iii. Work as one team. (Sink ii. Unit Testing
differences) iii. Statistical Process Control
iv. Senior Management must push all other iv. Identify the weak areas in a SDLC, take
points constantly and consistently corrective action, so as to ensure it does not
15. According to Dr. Ishikawa, the term occur again
‘Strive for Zero Defects’ helps the staff to
achieve it. 2. Quality Analysts are involved with
TRUE/FALSE i. Defect Detection
ii. Correction
iii. Defect Prevention
CSQA MATERIAL
36
 iv. Protection 10. To complete your tasks/job(work-
v. None of the above product), when you are going through a
vi. Ensuring that all the processes document and adopting the steps detailed in
are followed, by conducting periodic checks it, in a sequential manner, you are following
a
3. You will change a security password, i. Workbench
i. When you suspect it has been ii. Flowchart
leaked iii. Process
ii. When someone else comes to iv. Procedure
know of it
iii. On a regular and periodic basis 11. A “Baseline” is,
iv. All the above i. A measure of the current position of
your project/product
4. You can improve the Quality of a ii. Measure of the present position of your
process by project/product compared to a previous state
i. Making large improvements, in iii. A measure of the present position of
a few areas your project/product compared against a
ii. Making small improvements, in future (estimated) state
many areas iv. A measure of your product compared to
iii. Implementing tools, techniques an existing industry standard.
and methodologies
iv. Spreading awareness about 12. You have a good process in place, if
Quality i. The product defects are identified and
corrected
5. Trying to improve the Quality of a ii. You do not find any defects in your
product developed, by improving the Quality process
of the various steps (procedures) involved in iii. You do not identify any defects in your
its development is product
i. TQM (Total Quality iv. The process, itself, can gather data
Management) about its effectiveness, which can, in turn,
ii. SPC (Statistical Process be used to continually improve itself
Control)
iii. QFD(Quality Function 13. Which of the following is NOT a
Deployment) characteristic of a ‘Service Level
iv. Non of the above Agreement” ?
i. It defines the obligations of the
6. In Statistics, ‘Mean’, ‘Median’ and services/product provider towards the
‘Mode’ are measures of customer
i. Central Tendency ii. It has terms for maintenance of
ii. Variance the product/service
iii. Deviation (Standard Deviation) iii. It does not mention the
iv. Dispersion obligation of the customer
iv. None of the above
7. The “Corporate Vision”
i. Outlines ‘how’ to achieve the 14. You have an agreement to assist your
goals for the company customer, in the data collection and input to
ii. Tells the direction in which the the product you have delivered to him. So
company will be moving, in the future you are having a
iii. Sets the goal to be achieved, in i. Service Contract
the future ii. Maintenance Contract
iv. Informs ‘what’ is to be achieved iii. Fixed Fee + Number of Hours
v. None of the above worked
iv. None of the above
8. A ‘Run Chart’ can be used to identify the
cause of defects. TRUE/FALSE 15. “SPC” or Statistical Process Control, is
i. Using statistical tools, techniques and
9. ‘Cost of Quality’ is computed to show methodologies, to monitor projects
how much money has been spent on quality. ii. Controlling a process, using statistical
TRUE/FALSE techniques.

CSQA MATERIAL
37
iii. Using statistical techniques and tools, to 2. Statistical Quality Control is
identify the reasons for occurrence of i. A Testing technique
defects and prevent them from occurring ii. Control of Quality, using statistical
again techniques
iv. None of the above iii. A method/technique, in which statistical
conclusions are used, in the process of
16. A document, detailing how you are defect detection
going to achieve the goals of your company, iv. None of the above
using your company’s Quality processes
and procedures, is a
i. Strategic Quality Plan
ii. Quality Work Plan Objective-Paper-8
iii. Corporate Vision Statement
iv. None of the above 1. TQM means quality of management
rather than management of quality
17. Risk = Probability * Loss. True/False
You will reduce the probability of loss by
i. Reducing the impact of the loss 2. The moderator of an inspection activity :
ii. Reducing the quantum (amount) a) is a team member
that will be lost b) knows the product being inspected
iii. Identifying the causes, due to thoroughly
which the loss may have occur and prevent c) is an invisible leader
them d) is the author of the product being
iv. None of the above inspected

18. Match the following 3. Given the following costs :

(Definition of each given below was Training: $1000
provided to map with.) Coding : $1000
i. Empowerment Analysis : $1000
ii. Process Testing : $1000
iii. Quality Control Design : $1000
iv. Benchmarking Rework: $1000
v. Total Quality Management
vi. Statistical Quality Control The cost of quality is :
a) $3000
19. “Benchmarking” is b) $4000
i. A measure of the current position of c) $5000
your project/product d) $6000
ii. Measure of the present position of your
project/product compared to a previous state 4. The following is not a preventive cost :
iii. A measure of the present position of a) Field highlighting
your project/product compared against a b) Limit checks
future (estimated) state c) Password
iv. A measure of your product compared to d) Check digits
an existing industry standard.
5. The following is not a corrective cost :
The CQA is not very sure about the a) Default option
wordings of the answer. b) Field highlighting
c) Hash total
But is sure that the question expects you to
know the definition of TQM 6. If a company has its procedures
1. Total Quality Management is documented and stable, it has the
i. Managing Quality, totally following level :
ii. Totally Managing Quality a) Level 1
iii. A commitment from management, to b) Level 2
ensure to work in a way, by which everyone c) Level 3
is responsible for delivering a quality output d) Level 4
iv. None of the above e) Level 5
But sure that the question expects you to 7. If a company establishes its plan and
know the definition of ‘SQC’ commitment to quality, it has a
CSQA MATERIAL
38
 level of :
a) Initial 5) The Management consultant who has
b) Repeatable suggested the 6 basic attributes of an
c) Defined executive image
d) Managed a) James Malcolm
b) James Baehler
8. The statement of an organization's c) John Mathew
commitment to quality is a:
a) Policy 6) Six attributes of an executive image are
b) Vision being Purposeful, Competent,
c) Mission _______________, _____________,
d) Goal ____________________ and
_________________.
9. The activity which includes confirming
understanding, brainstorming and 7) An executive looks at issues as
testing ideas is a : a) Problems
a) Code walkthru b) Challenges
b) Inspection c) Obstacles
c) Review
d) Structured walkthru 8) An executive with analytical skill does not
accept generalities.
10. The following can be considered to True /False
measure quality :
a) Customer satisfaction 9) Quality promotes turning problems into
b) Defects a) Challenges
c) Rework b) Opportunities
d) All of the above
e) None of the above 10) Even if it is not a reasonable complaint
* This question was asked in the both take an action on that complaint.
the papers True/False

11. Malcolm Baldrige award was named by 11) In conflict resolution symptoms cannot
a public law after Malcolm Baldrige who was be dealt with. Only _________ can be dealt.
the secretary of Defense a) Conflict
True/False b) Problem
c) Complaint
Objective-Paper-9 12) Skill Conformity behavior can be used to
change behavior using ____________.
1) What is the maximum amount of time that a) Psychology
you can take to resolve a complaint? b) Group Dynamics
a) 3 minutes c) Management techniques
b) 4 minutes d) Supervisory skill.
c) 5 minutes
13) Non conformity to expected group
2) The four general skills in Human resource standard could be dealt with __________
Principles are Motivation. attitude.
______________________, a) Managerial
_________________ and b) Supervisory
__________________ c) Friendly
Objective-Paper-10
3) Your Image is how people
_______________ you QUIZ on KNOWLEDGE DOMAIN 1
a) Rate
b) Perceive 1. The Two Definitions Of Quality Are:
c) See • Quality Means Meeting Requirements
• Quality Means Fit for Use.
4) The three major skills in the HRP skill Of The Two Definitions of Quality, “Fit For
area are marketing through personal Image, Use” Is the Most Important Definition.
__________________________ and A) True
________________ B) False
CSQA MATERIAL
39

2. Producer Views Quality is meeting
--------------------------------------.
A) Whether the Product or Service Does What the
Customer Needs
B) Product Has Zero Defects
C) Producer’s Requirements or Specifications
D) Conformance to Requirements
3. The –producer gap--- is the difference
between what is specified (the documented
requirements and internal standards) vs.
what is delivered (what is actually built)
where as the ---customer gap-------- is the
difference between what the producer
actually delivered vs. what the customer
wanted.
4. Joint Application Development (JAD)
methodology & customer surveys does not
really help to close the customer gap
1. True
2. False
5. “Mc Donald’s effect” can be achieved
by:
1. Closing customer and producer gap, thereby
delivering the prodcut which customer
“wants”
2. By closing the “customer gap”
3. By closing the “producer gap”
4. None of the above
6. Quality Control Is Defined As The
Processes And Methods Used To Monitor
Work And Observe Whether
---------------------.
A) Requirements Are Met.
B) Product Quality Is Assured
C) Defects Have Been Prevented From Occurring
7. Quality Control focuses on
-------------------------------------------.
A) Inspections
B) Testing
C) Removal of Defects
D) All Of The Above
E) None Of The Above
8. Quality Control Is the Responsibility of
the Organizational Unit Producing the
Product.
A) True
B) False
9. Quality Assurance Is A Function
Responsible For --------------------------------.
A) Controlling Quality
B) Managing Quality
C) Inspections
CSQA MATERIAL
D) Removal of Defects
10. Quality Assurance Is A Catalytic
Function Which Should Encourage Quality
Attitudes And Discipline On The Part Of
Management And Workers.
A) True
B) False
11. As a Quality Assurance professional,
you will be doing
1. Reviews, Walk-throughs , and
inspections
2. Unit Testing
3. Statistical Process Control
4. Identify the weak areas in a SDLC,
take corrective action, so as to ensure it
does not occur again
12. “Benchmarking” is
a) A measure of the current position of
your project/product
b) Measure of the present position of your
project/product compared to a previous state
c) A measure of the present position of
your project/product compared against a
future (estimated) state
d) A measure of your product compared to
an existing industry standard.
13. Quality Control Is Designed Primarily To
Detect And Correct Defects, While Quality
Assurance Is Oriented Towards Preventing
Defects From Occurring.
A) True
B) False
14. Quality Control Should Be Performed By
The Group Responsible For The
----------------.
A) Quality Management
B) Development of the Product
15. The Quality Manager Will Find It Difficult
To Effectively Implement The Qai Quality
Improvement Process, Unless His
Organisation Is Willing To Accept The
Quality Principles As ---------------------------.
A) The Organization’s Policy
B) A Challenge
C) The Organization’s Objectives
D) A Management Philosophy
16. Acceptable Quality Level Is To Accept
Some Level Of Defects As Normal And
Acceptable, As Many Believe That Defect
Free Information Technology Products Are
Not Practical Or Economical.
A) True
B) False
40
 vii. Commitment from Management
17. The Concept Of Zero Defects Does Not viii. Quality Policy
Work, Because ------------------------
A) It Is A Buzz Word 23. “The organization will foster an
B) Workers Are Treated As Machines and Their atmosphere of creativity”. Is it a …
Humanity Is Ignored m) Vision
C) It Is Used As Another Term for Commanding and n) Mission
Forcing Workers to Start A Campaign for o) Policy
Which They Have Very Little Enthusiasm p) Goal
D) All Of The Above q) Value
E) None Of The Above r) None of the above

18. The control in quality control means 24. According To Edward Deming, One Of
defining The Quality Principles Is “ Create
a) Objectives of the job ----------------------------------------------- In The
b) Developing and carrying out a plan to meet the Company”, By Innovating New Approaches
objectives And Putting Resources Into Research,
c) Checking to determine if the anticipated results Education And Maintenance.
are achieved A) Better Atmosphere
d) All of the above B) Consistency of Purpose
e) None of the above C) A Work Culture

19. The Word Management In Quality 25. According To Edward Deming, One Of
Assurance Describes Many Different The Quality Principles Is:“ Eliminate
Functions, Encompassing A) Numerical Goals
A) Policy Management B) Slogans
B) Human Resources Management, Safety Control C) Pictures & Posters.
C) Component, Control, Management of Other D) All Of The Above
Resources and Daily Schedules. E) None Of The Above
D) All Of The Above
E) None Of The Above 26. Edward Deming believed that the 14
quality principles should be used ________
20. Given the following costs: to make quality happen:
Requirements analysis - $ 1000 a. one-after-the-other
Rework - $ 700 b. as per the organization needs
Code review - $ 500 c. as per the customer needs
Review of User Documents - $ 600 d. concurrently
Continuing Edn. Programs. - $ 800
Design - $ 400 27. The “Juran Trilogy” is also known as
_____________
The cost of Quality is
f. $1400 28. The “Juran Trilogy” is
g. $1900 a. Quality control, quality improvement, Quality
h. $2400 Deployment
i. $2600 b. Quality assurance, Quality Improvement,
j. $4000 Quality Deployment
c. Quality assurance, Quality improvement,
21. The Management Cycle, As Per The Quality Deployment
--------------------------, Comprises Of Plan, Do, d. Quality planning, Quality Control, Quality
Check And Act. improvement
A) QAI’s Quality Improvement Model
B) ISO 9000 29. Which, of the four given below, is not
C) SEI Model one of Dr. Edward Deming’s 14 Quality
Principles?
22. The first thing required for Quality to a) Give adequate training
happen is b) Have a number of numerical goals set
v. Commitment from the Quality c) Work as one team. (Sink differences)
Assurance Manager d) Senior Management must push all other
vi. Mature understanding by all the points constantly and consistently
employees
CSQA MATERIAL
41
 30. Provide attributes for each of their b. Product
definitions: c. Service
a) The extent to which a program can be
expected to perform its intended function 35. Preventive costs are
with required precision: reliability_____ a. Planning quality improvement
b) The extent to which a program satisfies its b. Quality training
specifications and fulfills the user’s mission c. Reviews
and goals:__correctness____ d. Testing
c) The effort required for learning, operating,
preparing input, and interpreting output of a 36. Cost of Quality (COQ) includes
program:__usability___ a) Preventive, appraisal & failure
d) The amount of computing resources and b) Preventive, detective & control
code required by a program to perform a c) Process, control & preventive
function:__efficiency__
e) The extent to which access to software or 37. Appraisal costs are
data by unauthorized persons can be a. Quality audits
controlled:__integrity__ b. Preparation for reviews
f) The effort required for locating and fixing an c. Inspections
error in an operational d. Installing a planning database
program:_maintainibility
g) The effort required for testing a program to 38. Failure Costs are
ensure it performs its intended a. Installing a planning database
function:_testability_ b. Reruns
h) The effort required for modifying an c. Overtime
operational program:__flexibility d. Rework after to IQA/EQA
i) The effort required for transferring a
program from one hardware configuration 39. The three COQ categories (Preventive,
and /or software system environment to Appraisal & Failure) are sometimes called
another:__portability_____ the cost of nonconformance
j) The extent to which a program can be used A. True
in other application-related to packaging and B. False
scope of the functions that the program
performs:__reusability 40. Statements related to QC are:
k) The effort required to couple one system a. relates to a specific product or service
with another:__interoperability b. management responsibility, frequently
performed by a staff function
31. Quality is frequently associated with c. identifies defects for the primary
cost, meaning that high quality is purpose of correcting defects
synonymous with high cost. d. sets up measurement programs to
A. True evaluate processes
B. False
41. Statements related to QA are:
32. Accomplishing quality requires “a a. sometimes called quality control over
thought revolution by management” was quality control because it evaluates whether
said by quality control is working
a. Dr. Ishikawa b. the responsibility of the worker
b. Dr. W. Edward Deming c. verifies whether particular attributes
c. Dr. Joseph Juran exist, or do not exist, in a specific product or
d. Philip Crosby service
d. helps establish processes
33. Deming wheel is
a) Act, Do, Check, Plan
b) Plan, Do, Check, Act 42. QA is a staff function A. True B. False
c) Plan, Act, Check, Do
d) Plan, Do, Act, Check 43. Defects are typically less expensive to
correct in the production environment than in
34. Quality is an attribute of ____________ earlier stages. A. True B. False
or ______________, while productivity is an
attribute of ________
a. Process
CSQA MATERIAL
42
44. A search for the best practices or The following are some questions that we
competitive practices that will help define remember after coming from the exam.
superior performance of a product, service, Sentence formation may not be same as in
or support process is called as the exam. For descriptive questions we have
a. Performance Testing given only the extract of the questions (not
b. Statistical Process Control full question)
c. Benchmarking
d. Quality Control Objective Questions
e. Baselining
1. 80-20 rule implies,
iii. 20% of frequencies are due to
45. ------------------ Is the set of activities that
80% of the Causes
is performed to produce a product.
iv. 80% of the frequencies are due
Objective-Paper-11
to 20% of the Cause
v. -----
(Questions from CSQA conducted on 16-
vi. -----
Mar-2002 at Fort Lauderdale, FL, USA)
2. ‘Championing Quality’ is the job of
Some Comments:
v. Senior Management
vi. Junior Management
1. In this exam all questions are from
vii. QA Manager
CBOK.
viii. None of the above
2. For us more questions came from
CBOK on definitions, examples and theory
3. Given the following costs:
3. No descriptive question came on
Requirements analysis - $ 1000
Testing chapter (Generally we will get more
Rework - $ 1000
questions on this chapter)
Code review - $ 1000
4. For us no of questions given as follows
Testing - $1000
in different papers:
Training - $ 1000
a. Paper – 1 - 48 Questions (Time 45
Design - $ 1000
Min)
b. Paper – 2 - 09 Questions (Time 75
The cost of Quality is
Min)
k. $1000
c. Paper – 3 - 49 Questions (Time 45
l. $2000
Min)
m. $3000
d. Paper – 4 - 11 Questions (Time 75
n. $4000
Min)
o. $5000
5. Time was not at all sufficient, we had to
really very very fast to complete the answers
4. The first stage in the software life cycle
6. No breaking of marks was provided in
where test data is generated is
the descriptive paper for different questions
e. Planning stage
7. Only one answer for objective questions
f. Requirement Analysis
8. We need to write the exam with ‘#2’
g. Design
pencil only (you can use a mechanical pencil
h. Construction
if examination instructor allows you to do
that, for us he allowed to use the mechanical
5. Baselines measure the
pencil)
______________________ change.
9. Please practice writing with pencil
k) Situation prior to
10. Answer at least one set of descriptive
l) Expectation of benefits of
question paper on your own with full
m) Effects of
answers before going to the exam. This will
n) Desirability of
really help you
o) None of the above
11. Please use our model question papers
for Guidance only and read them but don’t
6. What type of control is a job accounting
depend ONLY on them
log?
12. Our Descriptive papers are really very
a) QA
good enough to get thoughts for the
b) QC
answers for different scenarios
c) Review
13. Read read read read CBOK thoroughly
d) Data Collection
and understand it

CSQA MATERIAL
43
 7. On a random basis application systems (h) The effectiveness of the use of tools,
are audited after implementation to techniques and methods
determine whether or not the system met (i) The contribution of outcomes and effects to
standards. This is an example of quality improvement
f) Detective control (j) The significance of improvement to the
g) Quality control company's business
h) Quality Assurance
i) Corrective control 14. Function Point is not a measure of
j) None of the above l) Effort
m) Complexity
n) Usability
8. Total Quality Management involves o) All of the above
----------------------- in an organization. p) Size
q) None of the above
F. Top Management
G. Up to middle management 15. Normal variance in the operation of
H. Only workers processes is due to
I. All employees f) Assignable causes
J. Employees in Production Department g) Random causes
h) Common causes
9. The expenditure for developing an s/w i) Uncommon causes
system will cost the $10,000. To find out the j) None of the above
cost benefit analysis with money value today
what you will do.
16. As a Quality Assurance professional,
a) Pareto analysis which of the following skills do you feel is the
b) Present value of money most important for your profession
c) Flow chart vi. Communication, written and oral
d) vii. Measurement
viii. Tools, techniques and
10. Toyota adopted a technique and which methodologies
became a most famous one later: ix. Combination of any of the above
two
A) Tools acquisition techniques x. None of the above
B) JIT technique
C) Work bench Technique 17. The purpose of Risk Management in a
D) project is to
v. Eliminate Risks
11. Test types include vi. Minimize Risks
vii. Avoid risks
a) Unit, integression, system, independent, viii. Anticipate the risks involved, analyze
acceptance them and plan for suitable action as and
b) when the risk happens
c)
d) 18. You will change a security password,
v. When you suspect it has been
12. Six sigma quality, when expressed as leaked
defects per million parts represents: vi. When someone else comes to
g) 3.4 defects per 1000 parts know of it
h) 3.4 defects per 100000 parts vii. On a regular and periodic basis
i) 3.4 defects per 1000000 parts viii. All the above
j) 3.4 defects per 10000000 parts
19. You can improve the Quality of a
13. An example of deployment of a quality process by
approach is v. Making large improvements, in
a few areas
(f) The degree to which the approach embodies vi. Making small improvements, in
effective evaluation / improvement cycles many areas
(g) The appropriate and effective application to vii. Implementing tools, techniques
all product and service characteristics and methodologies
CSQA MATERIAL
44
 viii. Spreading awareness about c. Bar Chart
Quality d. Check Sheet

20. In Statistics, ‘Mean’, ‘Median’ and

‘Mode’ are measures of
v. Central Tendency
vi. Variance
vii. Deviation (Standard Deviation)
viii. Dispersion Objective-Paper-12
21. Measure is a single attribute of quality (List of 165 questions)
(True/False)
1. Pareto chart is also known as 80 - 20 rule
22. Unit testing is associated with T/F
a. Regression test
b. Black box test 2. What does 80 - 20 rule mean?
c. White box test
d. Inspections 3. Pareto chart is aimed at -
23. Which language is considered as the
standard language for all web page 4. Pareto concept was developed by -
applications?
a. JAVA A) Taiichi ohno
b. COBOL B) Edward Deming
c. XML C) Malcolm Baldrige
d. C++ D) Joseph Juran
24. In web based systems these systems E) Pareto ans
will be customized to suit to different
environments even though this is not in the 5. Joseph juran identified that magnitude of
requirements (True / False) wealth was controlled by small percent of
people. T/F
25. An organization took 3 years to reach
6. What is pareto concept?
from Level 1 to Level 3. It is very difficult to
reach the Level 5 (True/False) 7. What is the objective of pareto chart?
26. In Workbench model where Tools can 8. What are the steps involved in using
be applied pareto chart?
a. At Plan & Do
b. At Plan 9. Pareto chart can be used by any area in
c. At Do information systems T/F
d. -----
10.Analysis of the problem does not require
27. What is ‘e’ is e-Commerce? more time as the problem area is identified.
a. Electrical T/F
b. Electronic
c. Engineering 11.Documenting can be automated or done
d. Economical manually. T/F

28. What is the Diagram shown below? 12.Documenting has to be automated T/F

13.Documenting has to be done on

continuous basis T/F
E
A
D 14. Elimination process is used in reducing
problems T/F
C
B
15. Pareto chart analysis continues until the
process becomes defect free. T/F
a. Histogram
b. Pie Chart
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45
16.In pareto analysios causes are ranked by
frequency. T/F
17.What are the intrepretations of 80 - 20
rule/pareto analysis?
1.20% Of organisation's customers account
for 80% of its revenue.
2.20% Of organisation's products produce
80% of profits.
3.80% of customers' complaints by volume
are 20% of problems.
18.Use of pareto analysis is one of the most
powerful quality tools. T/F
19.Steps followed in preparing a pareto
analysis are –
A)name the events that will be analysed.
B)count the named incidences.
C)rank the counts of frequency by a
barchart.
D)validate reasonableness of the pareto
analysis.
20. Validating reasonableness of analysis
means -
Checking whether 20% of the defects
account for 80% of the total frequency.
21. Very few individuals can differentiate
between QC and QA T/F ?
22. Most QA groups infact practice QC. T/F
23. Between QA & QC latter is most
important. T/F
24. Define Quality
25. Quality is an attribute of a
______________. A product something
____________.
26. Differentiate between process
artistic endeavors.
27. Quality Assurance is an activity which
verifies whether or not the product produced
meets standards. T/F
28. QA is an activity which establishes and
evaluates process which produce the
products. T/F
29. If there is no process there is no role for
QA. T/F
30. QA would determine
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a. need for, acquire or help install system
develop methodologies
b. estimation process
c. system maintenance process
d. all of the above
e. none of the above
31. Process once installed ____________
would measure them find weaknesses in
the ____________ and then __________
those weaknesses and to _____________,
____________ process.
32. It is possible to have _____________
without QA.
33. Define QA and QC.
34. Group the following as QA or QC:
a. It relates to specific product or service
b. It requires whether specific attributes are
in or in, a specific product.
c. It identifies defects for the primary
purpose correcting defects.
d. It is the responsibility of the worker
e. It helps establish processes
f. it sets up measurement programs to
evaluate processes
g. it identifies weaknesses in process and
improves the
h. it is a management responsibility
frequently performed by a staff function
i. ______ evaluates whether or not _______
is working the primary purpose of
determining whether or not t
is a weakness in the process
j. it is concerned with specific product.
k. it is concerned with all of the products that
will
be produced by a process
l. it some times called __________ over
_______
because it evaluates whether ___________
and is working
m. __________ personnel should not ever
perform ______
unless doing it to validate ___________is
working.
35 - A Differentiating quality control from
quality assurance
36. Quality Control is an activity which
verifies whether or not the product produced
meets standards (TRUE/FALSE)
37. Quality Assurance is an activity which
establishes and evaluates the processes
which produce the products ( T/F)
46

38. Quality Assurance would determine the
need for
A) Acquire or help install system
development Methodologies.
B) estimation processes
C) system maintenance process
D) All the above
39. Quality control relates to/concerned with
a specific product or service (TRUE/FALSE)
40. Quality Assurance would measure the
process to find weakness in the processed
then correct those weakness to continually
improve the process. (T/F)
41. Quality control verifies whether specific
attribute(s) are in or not in a specific product
or service.(T/F)
42. Quality Assurance evaluates whether or
not quality control is working for the primary
purpose of determining whether or not there
is a weakness in the process (T/F)
43. Quality assurance is always called
quality control over quality control because it
evaluates whether quality control is working
(T/F)
44. Quality Assurance is concerned with all
of the products that will ever be produced by
a process. ( T/F)
45. Quality assurance personnel should not
ever perform quality control unless doing ti
to validate quality
control is working. (T/F)
46. Define Quality Assurance:
47. Define Quality Control:
48. What does quality mean?
49 . Between quality control and quality
assurance, quality control is the most
important. T/F
50. Quality is an attribute of the product or a
service. T/F
51. Quality is achieved through
________________
52. What is quality control?
53. What is quality assurance?
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54. QA determines need to acquire or help
install system development methodologies,
estimation processes, system maintenance
processes etc. T/F
55. It is possible to have QC without QA T/F
56. Differentiate between quality control and
quality assurance.
* 1. Relates to specific product ³ Helps
establish processes
* Or service ³ Concerned with all
* ³ Products.
* 2. Verifies presence ofspecific ³ Sets up
measurement
programs
* Attributes in product/ ³ To evaluate
processes.
* Service ³
*³
* 3. Identifies defects for ³ Identifies
weaknesses in
* Correcting them. ³ processes and improves
them.
* ³ Evaluates whether QC is
* ³ working to determine
* ³ weakness of product.
* 4. Responsibility of worker ³ Responsibility
of
* ³ Management.
*³
* ³ QA is called quality control
* ³ over quality control.
* ³ Validates quality control.
*
57. Define quality assurance?
58.Both QA and QC are required to make
quality happen T/F
59. Define internal auditing:
60. Quality assurance is that activity within
information systems charged with
implementing the quality policy through
developing and improving processes. (T/F)
61. Both internal auditing and quality
assurance are professions. (T/F)
62. Internal auditors must have knowledge
of the Standards for the Professional
Practice of internal auditing and are required
to comply with those standards in the
performance of their work. (T/F)
63. Internal auditors normally coordinate
their activities and work in conjunction with
47
the organizations' firm of external auditors a) Knowledge of standards for their practice
(T/F) and to comply
with those standards.
64. What is auditing?
b) Review means of safeguarding assets
65. Define internal auditing? and verify existence
of assets.
66.Internal auditing is -
c) Verify compliance of corporate policies,
A) An independent appraisal activity within plans,
organization. procedures, and applicable laws and
B) Reviews operations. regulations.
C) service to management.
d) Co-ordinate and work in conjunction with
67. Define quality assurance? external
auditors.
A) activity within information system.
B) implementing quality policy. e) Communicate directly with senior
C) through developing and improving corporate officers and
process. Board of Directors.
D) leadership position.
E) emphasizes strong interpersonal 79.Activities of QA -
activities.
1.Develop information system policies,
68. Both internal auditing & quality procedures and
assurance are professions standards.
T/F Ans: T 2.Acquire and implement tools and
methodologies.
69. Criteria of profession - 3.Market/create awareness
* a) code of ethics programs/concepts.
* b) statement of responsibilities 4.Measure quality.
* c) program of continuing education 5.Defect analysis.
* d) common body of knowledge 6.Statistical process control.
* e) certification program
* 80. Quality means meeting requirements,
70. Difference between auditing and QA lies meeting customer needs and a defect free
in statement of responsibilities and CBOK product
T/F (a) Customers view point (b) Producers view
71. Internal auditor involves in the point
developing of standards. T/F (c) a and b
72. Internal auditor evaluates QA principles
of the company. T/F ANS 81. Services are a form of product T/F
73. Internal auditor evaluates interaction of 82. Quality is achieved through process T/F
all company groups to meeting objectives. 83. Artists create products which involves
T/F process T/F
74.Types of auditing are - 84.Activity which establishes and evaluates
the process which produce the product
Financial auditing a)QA b)QC c)a and b
operational auditing
Program auditing 82.QA would determine the need for
1. Acquire or help install system
75.Main role of QA is to identify and report development methodologies
problems and QA should have a positive 2. Estimation Process
role. T/F 3. System maintenance process
76.Role of QA is to find and implement a) 1 & 2 b) 1 &3 c)123
solutions for problems and has a positive
role. T/F 83.It is possible to have quality assurance
77.Responsibility of internal auditors are - without quality control
78.Skills of internal auditors -

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48
84.Quality control relates specific product or
service T/F
85.QA is called QC over QC T/F
86. Judgement is an audit function T ?f
87. AQL means -
1. Audit quality level
2. Audit quantity level
3. Accepted quality level
18. Management must support zero defects
T/F
88. Deficiencies of AQL are -
1. Undermines the concept of quality
2. Does not aim at eradicating the cause of
defects
From the processes.
3. 1 & 2
4. None of the above.
89. Non conformance must be detected as
early as possible
measured. T/F
90. High defect prone products and
processes are identified
testing the product after all processes are
over. T/ F
91. 80% Of all defects are attributable to
incorrect ineffective processes. T/
92. _____________ is responsible for
processes and must accept the
responsibility for nonconformance at least to
80% attributable to the processes.
1. QA department
2. QC department
3. Information technology management
93. The concept that is an integral part of
information technology function is -
1. Meeting the requirements
2. Producing a quality product
3. Customer's view of quality is the correct
view quality.
94. Probability of being successful is
extremely high, customer's problems are
taken as company's problems.
T/F
95. Quality work can be rewarded. T/F
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96. The topics of standards and
nonconformance should discussed in every
meeting to improve quality. T/F
97. Quality is a ______________
Responsibility.
1. Staff
2. Line
3. Both
98. Everyone should be involved in quality
improvement programs. T/F
99. Types of measurement of performance
are -
1.strategic, statical, operational
2.Strategic, tactical, operational
100. Match:
1. Strategic - a. Operational management
2. Tactical - b. Executive management
3. Operational - c. Middle management
16. Quality assurance is a ____________
function. (line/staff)
101. Quality Assurance Dept should not
have independent reporting line to senior
management and they should report to
middle management for better performance
(T/F).
102. Generally the strength of QA dept
should be ______________ percent of size
of organization.
a) 1 to 2
b) 3 to 6
c) 10 to 20
d) 70 to 80
103.. Evaluations of planning are based
upon the thoroughness and effectiveness of
processes including the information used.
(T/F)
104. Evaluations for strategic quality
planning do not depend upon
a. How planning activities are organized
b. Whether or not the company has a
planning department or officer
c. a & b
105. Quality assurance of products and
services evaluations take into account
consistency of execution of quality
operations that incorporate a sound
prevention basis accompanied by
continuous quality improvement activities.
(T/F)
49

106. Consistency of execution is taken to
mean the existence of defined and
a suitably recorded processes with clear
delineation of responsibilities
b consistently executing operations
c other factors
107. Evaluations for quality assurance of
products and services depend upon
a. How responsibilities are distributed or
organized or
b. Whether or not the company has a quality
organization or officer
c. None of the above
108. Quality results category examines the
company's quality improvement and quality
levels by themselves and in relation to those
of competitors. (T/F)
109. The number and types of measures for
quality results depend upon factors such as
a the company's size
b types of products and services
c competitive environment
d all the above
110. Quality results evaluations consider
whether or not the measures are sufficient to
support overall improvement and to
establish clear quality levels and
comparisons. (T/F)
111. Methods used to determine whether or
not the process is under control and is
helpful in identifying root cause of process
problems which are causing defects:-
A) Prioritisation matrix
B) statistical process control
C) pareto chart
D) control charts
112. The method by which product correct is
determined and action is
initiated when non-conformance is detected
is:
A) Quality assurance
B) Quality control
C) Auditing
D) None of the above
113. The order in which measurement types
support an organization as TQM concept is
A) Tactical, strategic, work personnel
CSQA MATERIAL
B) work personnel, strategic, tactical
C) strategic, tactical, work personnel
D) None of the above
114. On a random basis, sample tests are
done by QA person to determine
whether or not the system met standards.
This activity can be classified as
A) Quality control
B) Quality assurance
C) Judgemental sampling
115. Which is not a good Q. A practice
A) Inspection by leader
B) Peer to Peer Review
116. The causes of frequency is arranged in
pareto chart by
A) ascending order
B) decending order
C) same order
117. Strategic quality plan should be part of
A) Quality Plan
C) Quality charter
D) Overall Business Plan
118. As a Quality Assurance professional,
which of the following skills do you feel is the
most important for your profession
A) Communication, written and oral
B) Measurement
C) Tools, techniques and methodologies
D) Combination of any of the above two
E) None of the above
119.Your manager asks you to come up with
a standard. The order in which you will
accomplish it is
A) Standard, Process and then, Policy
B) Policy, Standard and then, Process
C) Process, Standard and then, Policy
D) Policy, Process and then, Standard
120. You are asked to implement a
Standard as the Quality Manager. (i.e. You
are made responsible to ensure those
standards are followed by the team). Then
which of the following will you do,
A) Show a circular from the Top
Management, saying that the Standard has
to be followed.
B) Linking the following of standards to the
individuals’ performance appraisal.
C) Involve your people (the people who will
be using the standard) in the development of
the standard.
D) Show them the standard and ask them to
follow it
50
 and discipline on the part of management
121 You are a Quality Assurance and workers..
professional. You have been asked to A) true
address a problem, where the customer is B) false
reporting a lot of bugs. You will
A) Initiate more Reviews, Walk-through and
Inspections 128. The word management in quality
B) Attach the number of bugs reported on a assurance describes many different
product to the concerned developers functions, encompassing
performance appraisal A) Policy management
C) Recommend that more time be spent on B) Human resources management, safety
system testing control
D) Do a root cause analysis of the bugs and C) Component control and management of
try to prevent them from occurring again other resources and daily schedules.
D) All of the above
E) None of the above
122.As a Quality Assurance professional,
you will be doing 129. In statistical process control, statistics
A) Reviews, Walk-throughs , and are used for determining whether the
inspections process is within acceptable variance from
B) Unit Testing standards.
C) Statistical Process Control A) True
D) Identify the weak areas in a SDLC, take B) False
corrective action, so as to ensure it does not
occur again 130. Statistical process control help to
identify the ------------------------- of process
123. Quality Analysts are involved with problems which are causing defects.
A) Defect Detection A) Root cause
B) Correction B) Nature
C) Defect Prevention C) Person/persons involved
D) Protection D) All of the ab
E) None of the above E) None of the above
F) Ensuring that all the processes are
followed, by conducting periodic checks 131.Statistical methods are used to
differentiate random variation from
124. A ‘Run Chart’ can be used to identify ---------------.
the cause of defects. A) Standards
A) TRUE B) assignable variation
B) FALSE C) Control limits
D) Specification limits
125. To complete your tasks/job(work-
product), when you are going through a 132. Random causes of process problems
document and adopting the steps detailed in can be ---------------------- eliminated.
it, in a sequential manner, you are following A) Sometimes
a B) Never
A) Workbench C) Rarely
B) Flowchart D) Always
C) Process
D) Procedure 133. Statistical methods are used to
---------------------------- and
126. Quality assurance is a function ------------------------- problems incurred as a
responsible for --------------------------------. result of operating processes.
A) Controlling quality A) Identify, solve
B) Managing quality B) Accumulate, analyse
C) Inspections C) Measure, probe into
D) Removal of defects D) Find, project
134. Pareto chart provides corrective actions
127. Quality assurance is a catalytic function for high frequency causes of problems.
which should encourage quality attitudes A) true
B) false
CSQA MATERIAL
51
 142. Quality Assurance Manager is
135.Pareto concept is merely an responsible for Quality Assurance activity
---------------------------- of the A) True
------------------------ of a problem by type of B) False
cause.
A) Effective method, analysis 143. Quality assurance is
B) Accumulation, resultant effect A) A management responsibility
C) organized ranking,causes B) Worker's responsibility

136. The steps involved in developing a 144. The five generally accepted criteria
pareto chart are: namely code of ethics, statement of
A) identify problem area responsibilities, Program of continuing
B) identify and nam,e causes of the problem education, Common body of knowledge and
C) document the occurrence of the causes Certification program are recognized for
of the problem
D) rank the causes by frequency, using A) A Profession
pareto chart B) An internal audit
E) all of the above C) Quality assurance
F) none of the above D) All of the above
E) None of the above
137. The Quality manager will find it difficult
to effectiviely implement the QAI Quality 145. The difference between Internal
Improvement Process, unless his auditing and Quality Assurance center
organisation is willing to accept the Quality heavily around
principles as a A) Statement of responsibilities
A) the organisation’s policy B) Common body of knowledge
B) a challenge C) Code of ethics
C) the corporate vision D) A and B
D) the organisation’s goal E) A and C
E) a management philosophy F) A, B and C
F) all of the above
146. Internal auditing can get involved in
138. Pareto chart provides corrective action A) Developing procedures
for high-frequency causes of problems B) Standards
A) True C) A and B
B) False D) Evaluating the interaction of group
companies
139. The step-by-step method to ensure that
standards are met is a 147. Skills to be possessed by internal
A) Procedure auditor but need not by a quality analyst are
B) Checklist
C) Process A) Knowledge of standards for the
D) Checksheet professional practice of internal auditing
B) To perform statistical process control
140 An activity that verifies compliance with C) To acquire and implement tools
policies and procedures and ensures that
resources are conserved is 148. QAI believes that the main role of
A) an inspection auditing is to
B) an audit
C) a review A) Find and implement solutions for the
D) an assessment problems
B) measure quality
141. Which is rated the number one skill C) market the awareness of quality concepts
required for the quality assurance analyst? D) identify and report problems
A) Reading
B) Oral 149. As a Quality Assurance professional,
C) Writing which of the following skills do you feel is the
D) Arithmetic most important for your profession

A) Communication, written and oral

CSQA MATERIAL
52
B) Measurement
C) Tools, techniques and methodologies 158. Aim given to control charts is:
D) Combination of any of the above two
E) None of the above 159. Who initiates change in IT process/
methodology:
150. Your manager asks you to come up A) QA Manager
with a standard. The order in which you will B) IT Manager
accomplish it is
A) Standard, Process and then, Policy 160. QA does not have:
B) Policy, Standard and then, Process A) Code of ethics
C) Process, Standard and then, Policy B) CBOK
D) Policy, Process and then, Standard C) Statement of responsibilities
D) Wrong option
151. According to Dr. Ishikawa, the term
‘Strive for Zero Defects’ helps the staff to 161. Cause-and-Effect diagram is -
achieve it. definition.
A) TRUE 162. Definition of Pareto concept.
B) FALSE
163. Post-implementation review is:
152. You are a Quality Assurance A) Audit
professional. You have been asked to B) Process
address a problem, where the customer is C) Quality assurance
reporting a lot of bugs. You will D) Quality Control
A) Initiate more Reviews, Walk-through and
Inspections 164. Drawing a sample to make conclusions
B) Attach the number of bugs reported on a about the quality of a program - tech. used:
product to the concerned developers A) Statistical Sampling
performance appraisal B) Judgmental sampling
C) Recommend that more time be spent on
system testing 1. Histogram
D) Do a root cause analysis of the bugs and 2. Scatter diagram
try to prevent them from occurring again 3. Stratification
4. Check sheet
153. An example of deployment of a quality 5. Run Chart
approach is: 6. Ishikawa Diagram
A) The degree to which the approach
embodies effective evaluation cycles 165. Pareto Analysis
B) The effectiveness of the use of tools,
techniques, and methods A) A tool to classify possible cause of the
C) The contribution of outcomes and effects problem
to quality improvement B) Method to seek out most importance
D) The significance of improvement to the cause of the problem
company’s business C) A form to gather and record data in an
organized manner
154. The concept of continuous D) A technique used to divide data into
improvement as applied to quality means homogenous groups
A) Employees will continue to get better E) Plot showing relationship between 2
B) Processes will be improved through a few variables
large improvements F) A bar graph to display the frequency of
C) Improved technology will be added to the occurrences of the measure data
process, such as acquiring CASE tools G) Statistical technique to monitor the
D) The functionality of the products will be stability of the process
enhanced
1. Producer’s view of quality is
155. Question on definition of 'Quality Policy' C. meeting requirements

156. Most useful skill of a QA 2. Requirements must be __________ in

A) Oral, and written communication order to be measured.
A. Defined
157. What are the 7 quality tools?
CSQA MATERIAL
53
3. The perspective of the organization that
delivers the products and services to the 18. Quality is an attribute of
customer. A. Product & B. Service
C. Provider view
19. Quality improvement should be used to
4. The difference between what is specified drive productivity.
Vs what is delivered is A. True
A. Producer gap
20. ____________ is the money spent
5. Closing the gap is the responsibility of the beyond what it would cost to build a product
B. Quality function right the first time.
A. COQ
6. One can close the gap by doing
A. Joint Application Development 21. Money required to prevent errors and to
B. Customer Surveys do the job right the first time is B.
C. User involvement Prevention Costs

7. The amount of computing resources and 22. What is the cost of quality? To conduct
code required by a program to perform a quality audits (in $) - 1000
function : Phase reviews(in $) - 500
C. Efficiency Training (in $) - 5000
Inspections( in $) - 1500
8. The effort required for testing a program Coding (in $) - 10000
to ensure it performs its intended function : Design - 5000
A. Testability C. $8000

9. The effort required to couple one system 23. The management should take these
to another : actions in order to make quality happen:
D. Interoperability A. Define quality
B. Control Quality
10. AQL is C. Audit quality
C. Acceptable quality level D. Assure quality
*F. A,B,D
11. High quality is synonymous with high
cost. 24. The comparison of one’ organization or
B. False one part of an organization’s process for
performing a work tasks to another
12. Standards will inhibit creativity organization’s process for the purpose of
False finding the best practices or competitive
practices is called as Bench Marking
13. What are the two contributors to poor
quality? 25. Six sigma means
A. Lack of Involvement by Mgmt D. 3.4 defects per 1000,000 lines of code
B. Lack of Knowledge about Quality
26. TQM is the process of uncontrolled
14. It is very easy to achieve quality. change.
B. False B. False

15. PDCA cycle is also called 27. TQM approach to quality is

____________. A. Quality is everybody’s responsibility
A. Deming's Wheel & B. Management Cycle
28. _________ is a catalyst in making
16. PDCA cycle was developed by quality happen.
A. Dr.Shewart B. Quality function

17. Repeatedly going around the PDCA 29. Quality function is a staff function.
cycle can improve the quality of the work A. True
and work methods, and obtain the desired
results. 30. Quality function can dictate quality for
A. True the organization.
CSQA MATERIAL
54
B. False
31. The end objective of the quality process
must be
C. Customer satisfaction
32. Failure costs are all costs associated
with defective products.
A. True
33. A major premise of a quality
management environment is an emphasis
on continuous improvement .
A. True
34. The extent to which a program satisfies
its specifications and fulfills the user’s
mission and goals is __________.
A. Correctness
35. Most QA groups practice QC
A. True
36. Both _________ and ________ are
used to make quality happen.
A. IT QA , IT QC
B. IT Mgmt, IT QC
*C. IT QA, IT Mgmt
37. _________ is an attribute of a product.
A. Quality
38. Services contain attributes.
A. True
39. Quality is achieved through processes.
A. True
40. QC uses inspection and testing to focus
on the detection and correction of defects.
A. True
41. QA determines the need for,acquire or
help install system development
methodologies, estimation processes, sytem
maintenance processes.
A. True
42. It is not possible to have QC without
QA .
B. False
43. QC relates to a specific product or
service.
A. True
44. QA establish processes.
A. True
CSQA MATERIAL
45. QA personnel should perform quality
control activities.
B. False
46. QA is QC over QC.
A. True
47. Demings principles are used
__________ to make quality happen
B. Concurrently
48. Acceptance of defective systems and
poor workmanship as a way of life is one of
the most effective roadblocks to better
quality and productivity.
A. True
49. Big Q has a limited scope and impact.
B. False
50. Project leaders must have less time to
help people on the job.
B. False
51. Numerical goals often have a postive
impact.
B. False
52. Define the ingredients of the COQ and
explian its use as a management tool –
stated by
C. Crosby
53. One of the most difficult problems
employees face is their inability to
communicate problems to management.
A. True
54. Juran’s trilogy consists of
A. Quality planning,quality control and
quality improvement
55. Juran’s triology is also called as
___________.
A. Quality Trilogy
56. Big Q prevents problems.
A. True
57. ECR should be set up on the basis that
the worker need only recognise the problem.
A. True
58. Consistency of attitude and purpose is
the essential personal chracteristic of one
who evaluates another’s work.
A. True
59. Philip Crosby stated _____ steps for an
organisation to followin building an effective
quality program.
55
A. 10
60. Manager’s must learn the statistical
control of quality.
A. True
61. QC should be the responsibility of
___________.
A. Workers
62. The inspection of a source code
A. Quality Control
63. The installation of sytsem development
methodology is
C. Walkthroughs
64. Installing a planning database is
___________ cost.
A. Prevention Cost
65. The customer’s view of quality has these
characteristics:
A. Receiving the right product for their use &
B. Being satisfied that their needs have
been met & C. Meeting their expectations
66. _______________ is the perspective of
the organization that provides either the
producer and/or the provider with products
and services needed to meet the
requirements of the customer.
C. Supplier’s view
67. Producer is the customer for the
supplier.
A. True
68. Closing the producer’s gap enables the
IT function to provide its customer’s
consistency in what it can produce. This has
been referred as
C. McDonald’s effect
69. __________ needs to develop
quantitative, measurable standards.
B. quality function
70. ____________ is the effort required for
locating and fixing an error in an operational
program.
D. Maintainability
71. __________ is the effort required to
couple one system with another
B. Interoperability
72. _________ is the extent to which a
program satisfies its specifications and
fulfills the user’s mission and goals
A. Reliability
B. Ease of use
CSQA MATERIAL
C. Usability
*D. None of the above
73. To quality for happen, there must be
___________
A. well defined standards and procedures &
B. management commitment & C.
knowledge about quality among employees
74. Failure to initiate a program to “ manage
defects “ is due to
A. Lack of involvement by management
75. Errors are 100 times more expensive to
correct in the maintenance phase on large
projects than in the requirements phase.
A. True
76. A major premise of a quality
management environment is ________
B. continuous improvement
77. Clearly describing the goals and
objective will occur at this stage.
A. PLAN
78. _________ is the money spent beyond
what it would cost to build a product right the
first time.
A. COQ
79. Find the COQ for the foll. Training - $
1000
Inspection - $ 2900
System test- $3000
Coding - $4500
C. 6900
80. The cost of adding unidentified
requirements during system or acceptance
testing is much more costly than identifying
those requirements during the requirements-
gathering phase.
A. True
81. Quality is a destination, not a journey.
B. False
82. Quality should be built in, not to be
tested.
A. True
83. A practice is a specific implementation of
a work process.
A. True
84. Best Practices are documented
strategies and tactics employed by highly
admired companies.
A. True
56

85. When a project is considered to
implement six sigma, the project should
have a wide scope.
B. False
86. The timing, sequence, method of TQM
implementation and integration will vary from
one organization and another.
A. True
87. Most Quality groups, in fact practice
quality assurance.
B. False
88. Quality is an attribute of a product.
A. True
89. QC should be responsibility
C. organizational unit producing the product
90. One of the impediments to QC is :IT is
often considered an art.
A. True
91. QC establish processes.
B. False
92. QA evaluates whether or not quality
control is working for the primary purpose of
determining whether or not there is a
weakness in the process.
A. True
93. QC is sometimes called QC over QA.
B. False
94. QA personnel should not ever perform
QC unless doing it to validate QC is working.
A. True
95. All 14 Deming’s Principles should be
used ________ to make quality happen
A. Concurrently
96. Quality should be the cornerstone of the
corporation.
A. True
97. Acceptance of defective systems and
poor workmanship as a way of life is one of
the most effective roadblocks to better
quality and productivity.
A. True
98. Managers need not learn the statistical
control of quality.
B. False
CSQA MATERIAL
99. You should not reduce the number of
vendors as per Deming’s principles.
B. False
100. You can rely on judgement to find the
sources of trouble.
B. False
101. Zero defect is an example of numerical
slogan.
A. True
102. Every function must participate in the
quality improvement effort – stated by
B. Crosby
103. The supervisor must be given primary
consideration when laying out the program.
A. True
104. Goals should be specific and
measurable.
A. True
105. One of the most difficult problems
employees face is their inability to
communicate problems to management.
A. True
106. Consistency of ______ and ______ is
the essential personal characteristic of one
who evaluates another’s work.
A. Thought, action
B. Attitude, action
*C. Attitude, purpose
D. Attitude, thought
107. The purpose of this phase is to create a
process that enables goals to be met.
A. Quality planning
108. In order to achieve control, processes
must have numerical measures and
adjustment capabilities – stated by
B. Juran
109. Management should strive to give the
process users the capability of making the
necessary adjustments to control the
process.
A. True
110. Quality control will focus on the
process.
C. False
1. The Quality function can reduce the cost
of systems development, operation and
maintenance and improve customer
satisfaction by
57
B. promoting effective quality practices 11. --------------- determines the
responsibilities and activities of the quality
2. The four projects variables are function.
D. Quality, Scope, Schedule, Resources A. Quality Policy
B. Quality Plan
3. The ultimate responsibility for Quality *C. Charter
rests with D. Job Descriptions
C. Senior Management
12. ------------ should state about the part of
4. Reduced quality occurs as responsibility of IT group members to
A. Less testing & B. Less Documentation & perform quality work.
C. Fewer Controls A. Quality Policy
B. Quality Plan
5. Because everyone has some quality C. Charter
responsibility, a staff function for quality is *D. Job Descriptions
unnecessary.
C. False 13. __________ is the management’s
authorization to make quality happen
6. The Challenges of Implementing a Quality A. Setting Quality Goals
Function are B. Setting Quality Objectives
A. Organization not ready *C. Charter of Quality function
*B. Poor Salesmanship D. Implementing a Quality model
C. Both A & B
D. None of the above 14. It is desirable approach to appoint a
quality manager and give him full
7. For Getting ready to implement a Quality responsibilities of developing Quality charter
Function an organization should limit the and Quality Plan.
number of internal improvement projects to A. True
be done at once. *B. False
A. True
15. Quality Charter is necessary to
8. Once into operation, generally Quality A. Limit the scope of the Quality function to
function will take ---------- to get stabilized. a group of achievable task
A. Two weeks B. Notify the affected parties of the
B. four weeks responsibility and authority of the quality
C. six months group
*D. months and years C. Determine where to put the function in
the organization
9. It is essential for the salesperson D. Determine the caliber of people needed
A. to speak the language of the listener to fulfill the quality responsibilities and
B. always to follow the M AFIA rule ensure there are sufficient resources to
C. to present realistic picture perform them.
D. a, b ,c *E. All of the above
E. a & b
F. b & c 16. _______________ is not the part of
*G. a & c quality charter
H. none of the above A. Scope & objective
*B. Goals
10. According to MAFIA rule C. Authority
A. Proponents of Quality Function should D. Ongoing Quality Programs
make all the decisions. E. Responsibilities
B. Management group should handle the
administrative details. 17. When QF matures the review and
C. Management should value their time. Inspection should be done by
D. A & B only C. Developer of the products
E. B & C only.
F. A & C only 18. Which is not part of ongoing quality
*G. None of the above programs
A. Building and analyzing defect databases

CSQA MATERIAL
58
B. Summarizing and analyzing quantitative
data
C. Assisting in development of work
processes
D. Training IT staff in quality principles,
practices, processes
E. All of the above
*F. None of the above
19. It is more desirable that QA should have
responsibilities of Auditing for process
deployment and compliance.
A. True
*B. False
20. Inspection process is designed to
A. assist the worker in improving quality
21. The most important skill needed by a QA
person is
A. Understanding how systems are
designed and constructed
B. Understanding how to solve a business
problem independently
C. Able to communicate through letters and
reports with management, users and system
analyst
*D. Able to communicate orally with
management, users and system analyst
22. Most commonly used statistical tool is
A. Checklist
23. Obtaining and sustaining support for
Quality is an ______________ activity.
A. Difficult
B. Easy
*C. Ongoing
D. Online
24. One way of Building Support to Quality
is Rewarding Quality work by recognizing
the people who follow processes and
produce defect-free products. This is related
to the principles of
A. Deming
*B. Crosby
C. Juran
D. Ishikawa
25. One way of Building support to Quality is
Estimating COQ. Defining the ingredient of
the COQ and explaining its use as a
Management tool is the principle of
A. Deming
B. Crosby
*C. Juran
D. Ishikawa
CSQA MATERIAL
26. One of the main impediments to quality
in many organizations is
A. not issuing quality news letter regularly
B. not meeting on quality regularly
*C. lack of quality vocabulary
D. not establishing ongoing quality
improvement program
27. A quality improvement program is
designed to
A. reduce the defect rate in the process
B. reduce the defect rate in the product
*C. all of the above
28. Regarding Quality improvement program
which is not true
A. Management must recognize the problem
and initiate a quality improvement program
to address the problem
B. Final solution Owners should also be the
participants of QIP
C. Users should also be the participants of
QIP
D. Managers and QIP participants should
investigate the cause of all defects in the
product/process under investigation and
attempt to eradicate that cause.
E. All of the above
*F. None of the above
29. The quality manager should view every
member of the IT organization as a member
of quality staff.
A. True
30. Is it necessary for QA analyst to
understand the technology that they
support?
A. Yes
31. The starter tool box for a QA analyst
contains
A. 7 tools
33. In this phase Quality councils are
normally formed
A. Initial Phase
*B. Intermediate Phase
C. Final Phase
34. In this phase QA analyst also acts as
quality consultant
A. Initial Phase
*B. Intermediate Phase
35. In this phase customer may be involved
in acceptance testing and requirement
review.
A. Initial Phase
*B. Intermediate Phase
59
 A. Not introducing quality principles through
36. In this phase role of Quality consultant is generalized education
initiated by the organizations auditing B. Not introducing quality principles through
function. departmental wide awareness
A. Initial Phase C. Not introducing quality principles through
Motivation sessions
37. In this phase the primary role of QA *D. Lack of Action
analyst is to perform quality consulting to
management and employees. 46. Building a quality management
A. Initial Phase environment is objective of long term
B. Intermediate Phase actions.
*C. Final Phase A. True

38. The two major drivers that change the 47. Supporting the implementation of the IT
role of the QA analyst are: function quality policy is objective of short
A. Management philosophy and personal term actions.
belief system of the QA analyst B. False
*B. Management philosophy and personal
belief system of the managers 48. Assisting management and staff in
C. Management principles and personal closing the two quality gaps is objective of
belief system of the managers long term actions.
D. Management principles and personal A. True
belief system of the QA analyst
49. Redefine a problem process is a long
39. According to ________, that a leader of term action.
statistical methodology is needed to drive A. True
the quality management process. *B. False
A. Dr.Deming

40. A backup is needed for a competent,

trained staff capable of performing quality
work when building and maintaining
systems.
A. True

42. While redefining the problem process,

which is not the criteria for the team to
review and evaluate the process
A. Criticality of process
B. How current the process is
C. Usability of the process
*D. Reliability of the process

43. IT Strategic business plan should

include a Mission,_____.
A. Which States about the commitment of
the organization
*B. Giving a detailed description of what
business IT is in
C. That Can be used as guiding principle to
conduct business
D. Which states about the results to be
achieved

44. IT quality policy should have reference

to IT quality plan.
B. False

45. The major reason for the failure of

quality initiatives is ______.
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60