InSource,

1114 Five Forks Rd.Inc.

Pendleton, SC 29670

InSource Labor
Management System
Product Specifications
Introduction
Put your introduction here.

System Overview
The intent of this system is to provide a web-based lean labor management
interface that utilizes a user-based quality management system to obtain,
integrate, and manage quality skilled and semi-skilled contract labor.

Design Considerations
The following section presents the design considerations incumbent to this
system. First, see the mission statement (Table 1).

Mission Statement: InSource Labor Management System

Product A web-based lean labor management interface that utilizes a

Description user-based quality management system to obtain, integrate,
and manage quality skilled and semi-skilled contract labor

Key Business To become the vanguard in lean and agile labor management
Goals

Primary Market Small and midsize technical and professional business

Secondary Large U.S. and Global Firms

Markets

Assumptions and System delivery will be online

Constraints

Stakeholders

Table 1: Mission Statement

Assumptions and Dependencies

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General Constraints
Will serve the following industries;
• Law

• IT

• Engineering

• General Business

Will allow the following activities to be completed:

• Document production

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 o Power Point Presentations

o Pitch books, Proposals and Reports

o Excel Spreadsheet Creation/Management

o Data Entry

o Manuscripts

o OCR Scanning/Clean-up

o PDF Conversions

o Academic Papers

o Forms – Design and Data Entry

o Correspondence

o Manuals/Handbooks

• Management Services

o Schedule Management

o Contract Management

o Meeting and Seminar Planning

o Travel Arrangements and Vacation Planning

o Office Moves and Organization

o Task Tracking

• Accounting

o Pricing/Estimates

o Bookkeeping and Expense Reports

o Invoice/Billing

o Order Processing

• General Administrative

o Business Correspondence

o Proofreading

o Shipping/Receiving

o Internet and Phone Research

o Bulk Mailing

o Projects

o Legal Transcription

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 • Misc.

Will allow the contractors to be rated on the following performance parameters:

• Timeliness/Punctuality

o Deliverable submissions

o Response to inquiries

• Quality of work

o Errors

o Comprehensiveness/Thoroughness

o Usability

o Visual appeal

• Professionalism

o Etiquette

Goals and Guidelines

Will enable the Business Client to complete the following activities:
1. Learn about InSource
2. Register (industry, contact information, website, etc.)
3. Edit user profile
4. Log In/Log out
5. Read and sign user agreements
6. Opt of InSource contract/contract release
7. Pay fee for contract release
8. Unregister
9. Initiate job request (specify job details, industry, deadlines,
deliverables, cost, etc.)
10. Cancel a job request
11. Edit job request prior to release
12. Edit job specifications/deliverables during “active” state
13. Select contractor based on cost, experience, and past performance
14. Re-negotiate fees during “active” state
15. Request a specific contractor
16. Interact with contractor
17. Provide feedback on deliverables to contractors during “active” state
18. Monitor job progress during active state
19. Pay for job
20. Request arbitration for disputes
21. Arrest/dispute payment
22. Rate contractor performance

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 23. View account balance/activity/history
24. Contact InSource to report problems
Will enable the Contractor to complete the following activities:
1. Learn about InSource
2. Register (provide references and appropriate documentation, list
skills, indicate industry, list experience, rate, etc.)
3. Edit user profile
4. Read and sign user agreements
5. Opt of InSource contract/contract release
6. Unregister
7. Log In/Log out
8. Indicate availability for work
9. Be alerted to job client-request
10. Request clarification on job description when alerted to a client-
request
11. Confirm and accept (or decline) a job
12. Report status of job progress to business client upon client request,
system prompting, and own initiative
13. Receive funds
14. View account balance/activity/history
15. Request arbitration for disputes
16. Contact InSource to report problems
Will enable the owner/administrator to complete the following activities:
1. Update site information
2. View client/contractor accounts (user profiles)
3. Track client/contractor activities (**define activities**)
4. Receive payment
5. Distribute/manage funds
6. Track payment activity
7. Be alerted to arbitration requests
8. Terminate user accounts
9. Edit user accounts and activity history (reset logins, etc.)
10. Manually select contractors for business clients
11. Respond to and interact with clients/contractors

Development Methods
The development of this system will employ a user-centered design approach,
in which the designers develop the system’s architecture and details through
iterative prototyping and testing.

System Specifications:
The following items are requirements of the system. The requirements are grouped by
user-type. The system will…

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Client

o Provide information as to the purpose and procedures of the service

 What this system is

 How this system will benefit the client

 How this system is better than other options

o Enable clients to request work

o Enable clients to interact with contractor

o Enable clients to rate contractor performance

o Ensure that clients follow prescribed business protocol

o Provide clients with credible and qualified contractor services (match

up client request to contractor capabilities)

o Allow past clients to request a specific contractor

o Allow clients to register/unregister

o Enable clients to request payment dispute and arbitration

Contractor:

• Provide information as to the purpose and procedures of the service

• Enable contractors to apply for work

• Enable contractors to interact with contractor

• Enable contractors to rate contractor service

• Ensure that contractors follow prescribed business protocol

o Allow contractor to register/unregister

Owner/Administrator:

• Allow administrator to update site information

• Allow administrator to view client/contractor accounts (user profiles)
• Allow administrator to track client/contractor activities (**define
activities**)

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 • Allow administrator to receive payment
• Allow administrator to distribute/manage funds
• Allow administrator to track payment activity
• Alert administrator to arbitration requests
• Allow administrator to terminate user accounts
• Allow administrator to edit user accounts and activity history (reset
logins, etc.)
• Allow administrator to manually select contractors for business clients
• Allow administrator to respond to and interact with clients/contractors

System Architecture
The following sections describe 2 alternative architectural strategies; the first
is function based, and is focused on displaying information based on grouped
user activities; the second is hierarchy-based and presents information
according to its hierarchical position.

Strategy 1, “function-based”
The following is a proposed hierarchy for the architectural strategy 1.

1. Home

1.1. About Us

1.2. Testimonials

1.3. Fees

1.4. Rating System

2. LogIn 1

2.1. Business Client Register

2.2. Contractor Register

3. Business Clients

3.1. Initiate a job

3.2. Check job status

3.3. Contact contractor

3.4. Rate contractor

3.5. Close out job

3.6. Edit user profile

4. Contractor

4.1. Check job requests

4.2. Set availability

4.3. Report job progress

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 4.4. Initiate dispute

4.5. Edit user profile

5. Help

5.1. Report a problem

5.2. Request arbitration

5.3. Stop payment

5.4. FAQ’s

6. Contact Us

7. Site Map 1 2

1
Available on all pages.
2
Not included in Global Menu.

Strategy 2, “hierarchy-based”
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Policies and Tactics

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policy 1 name or description

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policy2 name or description

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Detailed System Design

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module-1 name or description

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module-2 name or description

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Glossary

Bibliography