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REPORT E-BUSINESS MANAGEMENT


Contents
Executive Summary........................................................................................................................2

Introduction....................................................................................................................................4

Definition of E-business or E-commerce...................................................................................4

Relevancy to e-commerce..........................................................................................................5

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Key challenges in e-business strategy formulation..................................................................5

E-business Value Drivers.............................................................................................................6

Role of ICT standard Specifications...........................................................................................8

E-Business opportunities in insurance sector..............................................................................10

The economic importance of insurance...................................................................................11

The role of insurance for economic development.......................................................................11

Potential for e-business application.....................................................................................11

Costs can be significantly reduced...........................................................................................12

References.....................................................................................................................................12

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Executive Summary

The main purpose of this Management report is to give an overview of finding, which needs
to consider for better e business management .By having a glimpse of report, it gives a clear

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analysis on feasibility for developing a technological system in organization for Health and
insurance based sectors. It gives positivity realistic picture different trends and other factor
like infrastructure, cost management and flexible work mechanism in a clear scope.

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Important Points Considered in this report

1. Defining E-commerce and it’ major act as catalyst in Business Strategy.


2. Different Strategy formulated for better ICT in Health and Insurance
sectors
3. Taking up new ICT to new level through E-business for better Services.
4. Considering loophole in implementing E-business for Health and

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Insurance sectors.

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Introduction
E-commerce and E- business are tremendously increasing and becoming a critical factor in
development of business strategy and acting as a catalyst in the emerging global economy.
The ICT (information and communications technology) together in a business has inspired
the mutual dealings in an organization and the people among the organization. The ICT in
business will intensify productivity, promotes high customer involution, and render capable
bulk customization, as well as cuts expenses. [ CITATION Fan02 \l 1033 ]

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With improving growths in Web based technologies and Internet, this makes discrimination
between conventional markets and global e-business as different and distinct, like capital
range in a business among others narrows gradually. The strategic position gaming is
methodology where the organization will identify the raising possibilities due to the
favourable combinations of circumstances and employ the required human capital
accomplishments to make most possibilities in e- business strategy which is very simple,
easy, practical and feasible amongst global information milieus and innovative economy
context. Also the effect of grading the line of business, e-business is united with necessary
strategic plans and policies which will access the small-scale and medium-scale industries to
compete with large-scale industries.

Definition of E-business or E-commerce

E-Commerce or E-business refers to a wide variety of commercial activity for products and
services. It offers any kind of business deal in which the companies communicate
electronically instead of direct physical communication. The e-commerce involves with
buying and selling the products over the Internet or administrates the business deal by
transferring ownership or privilege to use products and services by means of computer
network. However, popular this definition could not make enough developments to capture
the innovative and involuntary business. The comprehensive definition for e-commerce the
process of using the electronic exchange and digital information technology in business

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dealings to develop, translate and specify the associations for the significance of creating
among the companies and people among the organizations. [ CITATION Bin00 \l 1033 ]

Relevancy to e-commerce

Well, many use e-business and e-commerce interchangeably, but they are different
concepts. In E-commerce ICT is used in among business or among organizational
communications and also even in business to customers dealings.

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Whereas, in E-business the ICT is used to boost one’s business, which includes the process
like profit entity, non-profit entity or governmental, that a organizations carries between
computer network.

Key challenges in e-business strategy formulation

Strategy implies the temperament to craft trade off among various instructions and
traditions of distributing resources.
1. Strategy is accomplishing exclusive position tête-à-tête challengers.
2. The major goal of strategy is to accomplish the competitive benefit against the
opponents and thus ensuring lasting productivity.

The above statements sates that a strategy is apprehensive with decisions arching over
which determines the basic trend of the organization. In this way strategy helps to identify
the position of the company in the market place and tells where it stands. In the E-business
strategy it mainly involves in success using Internet as a facilitator to attain advantage of
private enterprise. There are many ways to reach destination of competitive advantage and
this includes unique and substantial brand, a huge and trustworthy customer support,
stylistically innovative goods and services, less economic and effective production facilities. [
CITATION Tho981 \l 1033 ]

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E-business Value Drivers

During the formulation of online strategy it is very essential for the companies to thoroughly
understand and recognize the value driver, and the way addressed in the introduction or
possibly the e-business development modules and the procedures within that.

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Figure 1: e- business drivers[ CITATION zor03 \l 1033 ]

We have explained four drivers here.

Operational excellence: this means the interior operations within the same organizations.
They include Intranet which enables proficient and resourceful communication among
various business units.

Relationship management excellence: this brings up how the company communicates with
the exterior clients, the organization make use of e-market place which furnishes effective
mutual actions with the vendees.

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New-business models: reflects the online and offline network unitedly. The company
however sells cars from its saleroom in a conventional way but uses its website widely to
know the information of the vehicle like models, price, guarantee, financial loans etc.

It is to be noted that product and service innovation are one of the unique opportunity
provider in an organization level hierarchy which provides the services of e- learning around
the clock,
It is also more important to consider major barriers for better adoption and campaigning for

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better health benefit .There is major case of analysis can be assumed in order to make up
with stakeholders ,government and industry level users.

In accordance with the political barriers, it needs to major consideration for different
national and other health system for better standardisation of approach across Europe .The
other prospects is taking up a standard level of incentive based approached where it is
communicated in better electronic way.[ CITATION Ton00 \l 1033 ]

The barrier caused by standard development organization for developing better e –health
standards are non commitment approach. These organization doesn’t consider various
harmonizing issues which are basic aspect for better invest option, which standard
development organization consider positive return .but consider

In case of company barrier, there needs to be a better standard development organization


which would consider steps for making up investment returns for there efforts. It is up to
manufacturers to consider for use of this standard, which didn’t comply of .There may be
situation through which it has to be considered best standards and favourable middleware
service can be provided.

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Although a few healthcare organizations comprehend visions of becoming Web-based
organizations, still numbers of organisations are left behind in turning that vision into e-
business reality. Internet technologies must be more than just Web-enabled; they must be
persistent and play a vital role in a healthcare organization's business process model.

Effective e-business models predict changes in how healthcare organizations are structured,
how changes in healthcare are delivered and, certainly, in ever-changing reimbursement
models.

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In order to completely exploit the power of an e-business management system for
healthcare organizations, all functions must be electronic and incorporated. In general,
there are three significant attributes to cutting-edge e-business management systems;
connectivity, knowledge, and performance. [ CITATION Eur10 \l 1033 ]

Role of ICT standard Specifications

Because there is an enormous amount of ICT standards in the health sector, the first step in
an effort to structure this area is defining categories or domains of standards. Standards
used in the e-health domain can be clumped into at least seven different sub-domains based
on their function in a computerised system: Standards for architecture, modelling,
communication, infrastructure, data security and confidentiality, patient safety, as well as
terminology (including ontology).[ CITATION Har002 \l 1033 ]

Healthcare organizations can make use of a buyer service center to attain real-time access to
the most timely product information, pricing, availability, and order status from all of its
several suppliers. Conventionally, acquiring and upholding this information has been a time
and labor-intensive process. Healthcare organizations generate an additional proficient e-
business supply chain model by consolidating and reforming access to procure information
and transactions,. A buyer service centre can consign orders with permitted suppliers
directly from the suppliers' Internet catalogs.

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Those orders exclusive of further buyer communication are then effortlessly incorporated
with a software system. An efficient buyer service centre would utilize standard electronic
data substitution and Internet protocols to exchange business-to-business information. The
EDI system could ultimately reside at the customer's site--or in a service/hosted
environment.

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Automating Pharmacy

Rationalizing and automating the pharmacy supply chain also necessitate cautious
concentration from the future healthcare organization. This can be achieved by fetching
healthcare organizations' pharmacy operations on line as long-lasting inventory locations.

This "virtual pharmacy" can be used for a sole facility or several entities across an enterprise
and comprise a variety of functions, such as upholding of unique drug formulary information
like drug/chemical name, brand name, therapeutic class, dose form, dose strength and
generic code. Additionally, creating a virtual pharmacy gives a healthcare organization the
capability to integrate its accounts payable function.

Credentials and Compliance

Several healthcare organizations face a time-taking, labor-intensive manual procedure of


scrutinizing professional credentials and licensing compliance for their staff. The question is,
why waste all that time and money on manual processes when they could effortlessly be
mechanized or computerised?

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By computerizing the procedure of scrutinizing the notification and scheduling processes of
healthcare professionals, human resources staff is at liberty to direct the attention more on
planned functions. By substituting a system that offer the highest confidence that all staff
members are presently on licenses and certifications, healthcare organizations can reduce
legal responsibility risks to considerable extent.

With the help of an intranet-based Web-browser, managers can instantaneously evaluate


relevant information for their direct reports to find out if employees are still qualified to

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conduct direct patient care. Managers also can check agreement rates and carry out
investigation to recognize areas in need of enhancement. Distinctive licensing and
certifications for healthcare professionals comprise continuing education, certification,
physical examinations and employee credentials.[ CITATION Ton00 \l 1033 ]

E-Business opportunities in insurance sector

For the individual countries the insurance data on premium volumes arrive mostly from
national supervisory authorities and in a few cases from insurance associations and the trade
press. The subdivision into life and non-life has been carried out in line with OECD
conventions. Health insurance therefore at all times counts as non-life business whenever
the data available make this achievable.[ CITATION OEC99 \l 1033 ]

Growth rates are dependant on premiums in local currencies and accustomed for inflation
using the consumer price index for each country. Premiums were transformed into US
dollars to make easy comparison between the various countries. The translation was
executed at the average exchange rate over the calendar year.

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The economic importance of insurance
The insurance sector covers long and short-term risk dispersion actions. Pension-funding
comprise the provision of retirement incomes, but not non-contributory schemes where the
funding is mostly is a derivative of public sources, nor compulsory social security schemes.
Non-life insurance includes insurance and reinsurance of non-life insurance business, e.g.
accident, fire, health, property, motor, marine, aviation, transport, pecuniary loss and
liability insurance. Reinsurance activities are incorporated in one of the three sections, in
accordance to the kind of risk reinsured.[ CITATION Uni01 \l 1033 ]

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Market and environment have become progressively more lively and worldwide. Insurance
enterprises used to have an administration state of mind, to be inward-tailored, hierarchical
and co ordinate into discrete business lines. In the present day, the alteration of structures
and processes is almost uninterrupted. An inclination towards globalised insurance activities
has contributed to mergers, acquisitions and co-operatives in the sector. Insurers are
becoming gradually more occupied in financial markets, some by setting out special units,
subsidiaries and joint ventures in order to react rapidly and flexibly to the needs of
reinsurance and risk cover.[ CITATION Aja05 \l 1033 ]

The role of insurance for economic development

Potential for e-business application


In view of the fact that the insurance business is by and large dependant on information, the
new information and communication technologies and e-business practices can affect to a
great extent on the insurance industry. The Internet increases intelligibility on the insurance
market, giving customers more market power. It lets virtualisation of organisational
networks, escalating the opportunity for systematic co-operative service offers. It also
decreases the amount of capital required to enter the insurance market, so that novel firms
find inferior barriers to contend in the market. As figure 2-1 shows, ICTs recommend

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opportunities to reorganize all stages of the insurance value chain: product development,
marketing, sales, administration, asset management and claims management.[ CITATION
Mba02 \l 1033 ]

Costs can be significantly reduced

The mechanization of business processes in the insurance sector can decrease costs
considerably: While dealing directly with the customer, the insurance firm can accumulate

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costs for running agencies and for paying commissions to agents. The claims processing by
means of the Internet can save paperwork and, above all, much time. The automation of
processes may possibly result in decreased staff numbers. Processes can partly be
outsourced, even globally to low-wage countries. Lessening of cost may perhaps have an
effect on the complete value chain. As indicated by a study of US insurance firms, e-business
applications in personal insurance permit reduction of 30% of the costs in distribution, 30% in
administration, 10% in damage regulation and 5% in damage payments. The relevant figures
for business insurance are 10% (distribution), 35% administration), 15% (damage regulation),
and 2.5% (damage payments). Consequently, insurance firms not applying e-business.
[ CITATION AlN09 \l 1033 ]

Customers can benefit from lower prices and improved service

Clientele can be benefited by the openings accessible by ICT appliance in insurance


corporations.
Initially, costs may become lesser if mechanization and rationalisation lead to price cuts in
the insurance sector. Secondly, e-business is able to develop purchaser service in several
traditions:
• On the Internet all day long the data is accessible
• The pool of data may be heavier
• Data can be congregated unexceptionally

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• Reply times possibly limited
• Maintenance of administration can become quicker and extra apparent.
Thirdly, the net provides the purchaser the chance to straight statement among him/her plus
the insurer. The consumer makes a decision when to call an insurer's website as well as
when to cease the communication. Markets of Insurance are “client bazaars”, that is,
require is lesser than the quantity corporations be able to contribute. Therefore, client point
of reference is incredibly vital; in addition the corporations which are able to cut costs due to
ICT appliance and which execute purchaser-responsive ICT service appliances have a benefit

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over those companies not undertaking so.[ CITATION Val043 \l 1033 ]

Adoption of e-business

On the technological face, the guarantee, in comparison to several additional


manufacturing, is concluded by influential inheritance systems which require be substituting
or building companionable with novel appliances. The significance of the net as a circulation
channel is issued primarily as insurance rules are so-described "low-interest products", i.e.
folks do not in general assume about verdict out about insurance and closing insurance
bonds, let unaided aggressively probing for insurance data on the net. Additional
obstructions comprise:
• Manufactured goods intricacy entail entity discussion
• Safety uncertainties and diverse presidencies arrange by the insurers
• In-house divergence in the insurance corporations over rationalisation penalty of e-
commerce dread of technological errors
• Clientele inclination for individual discussing with
• Authoritarian problems and the statement that the youth age group most regularly
exercising the WWW is not an objective group of insurers.[ CITATION Bin00 \l 1033 ]

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Risk transfer

One of insurance's vital responsibilities is upholding the monetary health of undersized as


well as medium-sized enterprises. Besides the defence offered by communal safety systems,
personal insurance cover is vital for folks to assure them beside incapability to employment,
set apart capital for withdrawal or else guard themselves in opposition to the failure of their
possessions. This is where insurance approaches in as an important constituent in
guarantying the strong expansion of undersized along with medium-sized business

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organisations - a reality which is of vital significance to a nations’ political firmness.
[ CITATION Chi06 \l 1033 ]

A complicated insurance division is as well imperative in cheering homely manufacture,


modernism as well as deal. Insurance decreases the asset hazard faced by corporations and
the provinces. Several corporations discover it extreme additional pricey, if not unfeasible,
to acquire out an advance devoid of procuring the necessary insurance defence. Assure,
thus decreases the prices of hoisting the assets they require. This is vital particularly in
budding market places, as a scarcity of resources is one of the most important deterrents to
asset. By decreasing asset hazard, insurance can as well support corporations to believe
extra long term plus boost their hazard acceptance. a great deal of savings in new-fangled
manufacture amenities and recently established corporations would certainly not occur if
each corporation was necessary to have the essential monetary income to craft high-quality
each feasible failure. Whereas debatable, it is no overstatement that the accessibility of
insurance is occasionally being portent as a feature of manufacture in itself.

The similar are relevant to substructure savings:


• If it weren't designed for assurance
• Lots of substructure tactics - for instance control plants

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• Railways or else airports - would certainly not be realised; as in the non-appearance
of enough monetary funds to facilitate them to restart processes in the wake of a defeat
incident,
• With no insurance, these schemes would be abridged to nothing more than white
elephants.

Information role

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In the financial system insurance plays a vital role: that of supplying data. The intensity of
insurance qualities offers a suggestion of existing hazards as well as of how credible it is that
a slaughter will crop up. This aids corporations create an evaluation of the hazard/revisit
contours of projects, thus make sure that the accessible possessions are put to the most
excellent probable employ. Insurance corporations as well provide information services,
counselling on how to progress security principles and a goods excellence.[ CITATION
Tra03 \l 1033 ]

Capital market role

in addition to alteration the monetary conditions of personal folks, corporations and the
country, in their responsibility as institutional financier, insurance corporations add to the
expansion of a well-operating assets marketplace appreciation to the enormous quantity of
possessions they need spend. Insurance corporations take deliveries of premium in addition
place them apart as provisions for the compensation of prospect demands. They carry on
spending them in the resources bazaar, which provides them the position of chief
shareholders. From a worldwide-financial point of observation, the insurance bazaar could
assist to organize nationwide investments plus constricted the asset space of budding
financial systems. In rising marketplaces, domestic investments have not been completely
circularised in spite of enormous financial support requires happen from substructure
projects, for instance. Insurance corporations as significant long-term institutional savers,

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thus implementation as monetary mediators, contribute to fetching jointly investors plus
borrowers. Living insurance, especially, can make investments accessible – even though life
insurers are themselves reliant on an operating assets bazaar if they are to calculate up to
their responsibility in the region of hazard move.[ CITATION AlN09 \l 1033 ]

Business trends in insurance

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Online distribution of insurance policies will grow

In contrast to manuscripts, CDs, tour, software & hardware, playthings and online collection
dealing or else investing, expansion of net in international insurance business has been fairly
vigilant. There are a congregation of particular aspects which craft the online trade of
insurance goods extra complicated:

• They are fewer bannered


• They can be pretty compound
• They are typically unavailable out rarely
• Authoritarian barriers

Insurance goods fluctuate in their appropriateness for advertising on the net. It depends
primarily on how much recommendation is necessary. The further intricate the
manufactured goods and the greater its fiscal range (business volume), the larger is the
customer’s enthusiasm to compensate for suggestion . Goods that are chiefly appropriate to
net sharing are those that can be explained in addition priced by means of a miniature figure
of limitations, for example vehicle, confidential legal responsibility, homeowners, family unit
stuffing and period living insurance.[ CITATION Uni01 \l 1033 ]

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E-business models

Fundament upon modifications in machinery, many novel commerce models have urbanized
around the world. The majority of them are in the field of insurance plus Health division
allotment, however also pioneering trade models with reverence to the entire assessment
procession are being urbanized. as a great figure of innovative corporations as well as
commerce ideas are impending onto the marketplace at the instant, the subsequent
indication does not assert to be inclusive.[ CITATION Ami01 \l 1033 ]

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Recommendation

From the over brief explanation how e-commerce would fetch out revolutionize in division
of wellbeing and insurance. It desires to be distinguished that mutually divisions sustain a
larger point of interdependence for profit of entity. Exploit of e-commerce in wellbeing
convey additional wakefulness among the entire human being concerning fitness based
profit .In other manner Insurance division wrap the entire precise requires ,which an entity
require to acquire for improved examination and physical condition.
additional there requirements alters be made for enhanced effort flow function of E-
commerce, situation similar to these services desires to be enclosed to the entire division of
folks .chiefly, opportunity of supplying these prospects to low down profits persons and
eliminating of political hurdle in servicing to the wants of the human being requirements to
be tackled. The other most important feature which has been measured is the price
administration of Health based division and insurance payee preference completed simpler
in addition revival of cash wants to be occupied up in a more rapidly speed.

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