Next Generation Government:

Wikinomics, Government and Democracy

nGenera Insight

™ World renowned technology think tank headed by Don Tapscott

™ Global reputation for analyses of the impact of IT on business strategy
™ Headquartered
d d in Toronto, Canada
d
Wikinomics, Government & Democracy 

• The definitive worldwide investigation of 

how Wikinomics and the Web 2.0 is 

revolutionizing government and 

democracy.
democracy

• A global member‐funded community of 

change agents and thought leaders.
Four Drivers of Change

Web 2.0 The Net Generation

The Economic  The Social 
R l i
Revolution Revolution
Next Generation Government

New service delivery ecosystems . . . including new channels

and intermediaries and new opportunities for prosumption . . .
Next Generation Government 

Interactive models of political communication and a new golden

age of democracy?
Next Generation Government

Multi-dimensional collaboration across agencies and jurisdictions

Next Generation Government

Opening up the boundaries of government . . . Inviting input from

citizens, non-governmental
non governmental organizations and private enterprise
Next Generation Government Research

Services Talent

Policy
Transforming Public Services 

Services Talent
ae t

Policy
The First Decade of e‐Government . . .

Industrial Age Government

Industrial‐Age Government e‐Government
e Go ernment

• Paper • Digitized
• Silos • Single window
• Multi-level • Integrated
• Few channels • “Any”
Any channel
• Passive • Engaged
• Mass • Customized
The Next 10 Years of Transformation

Evolution of the single window Rise of the prosumer

The Digital Conglomerates

Inter--jurisdictional roles and powers
Inter
Public Knowledge: Using Public Data to Drive Innovation 

Informing Citizens

Identifying local issues

and opportunities
Solving
environmental
challenges
Service Transformation Research Projects

1. What Comes After Single Window Services: A Roadmap for Service 
Transformation

2. Service Ecosystems: Governing Service Integration Across Agencies, Sectors 
and Jurisdictions
d i di i

3. Public Knowledge: Using Public Data to Drive Service Innovation

4. New Frontiers in e‐Health Innovation

5. Identity Management: The Backbone of Citizen‐Centered Government

6. Master Data Management: Accelerating Government Transformation

y
7. Privacy and Government 2.0
Public Sector Talent & The Web 2.0 Workplace 

Services Talent

Policy
Aging Population and the Talent Crunch

Percent of Population Age 60+ In 2017

Under 5% 5% to 12.4% 12.5% to 20% Above 20%

Source: U.S. Census Bureau
Rise of the Net Generation

The Net Generation uses digital tools to 
“The Net Generation uses digital tools to
pass the time, play, learn, communicate 
and even think in new ways. 
As a result, they develop new kinds of 
y p
consumer needs, behaviors, and 
relationships to brands.”

‐Don Tapscott
Don Tapscott
The Net Generation Norms

Freedom
Customization

Scrutiny
Integrity
Collaboration
Entertainment
Speed
Innovation
N‐Gen As Employees

Which best describes your ideal employer?

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%
o
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n
na
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ia
ain

il
UK
US

dia
an
ad

x ic

pa
az
c

ss
an

i
Sp

Ch

In
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rm

Br

Ja
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Ru
Ca

Fr
Ge

For-profit company Government Non-profit organization

Q900 Base: Online N-Geners (n=5,935)

Redefining the Government Brand

Today’s perception Tomorrow’s reality

 Monolithic  Dynamic
 Rigid and repetitive  Agile and innovative

Agency Observed
Brands Behavior

Objective
j Reality
y
Empowering Employees with Web 2.0

Blog Shared Bookmarks Wiki

Ideas & Comments Co-developed resource
Co- Shared Documents
Personal Attractor Research/Look up Status/Policies/etc.

RSS Feeds and Tags Act as Linking Mechanism

Social Networking Feed Reader Forum

Search & Find People Updates in one place Question & Answer
Bonds over distance Quick scan Discussion Point
Building a Wiki Organization

Managers must make Build meritocratic

more time for staff workplaces with
& respond
p to ideas opportunities
pp for ad-hoc
generated in blogs, teaming
wikis, etc.

Change broader
Model desired behavior
culture of ‘how to
with pilot groups --
communicate’
expand outward
based on demand

Recognize good
team playing &
contributions
in evaluations Free small monies to
explore ideas the
community generates
Talent and Workforce Research Projects: 
The Net Generation

1. The Demographic Transition

2. The N‐Gen Mind 

3. The Net Generation and Government

g
4. Building a Net Generation of Civil Servants

5. Net‐Gen Networks: How Agencies Can Leverage Outside Innovation Internally
Talent and Workforce Research Projects: 
The Web 2.0 Workplace

1. The Wiki Workplace: Collaboration in Public Sector Organizations 

2. The Web 2.0 Business Case: An Early Adopter’s Guide to Metrics

3. Innovation in Public Administration

4. Radical Decentralization: Organizational Design Insights from Multiplayer 

Games

5. Getting Past the Gatekeepers: Web 2.0 and Legal Risk

6. Enabling the Government 2.0 Era
Wiki Politics

Services Talent

Policy
New Influencers, New Rules

Blogger.com beats CNN.com

vs.
Rethinking Political Communications

• Instant messaging
• Mobiles
• Social networking sites
p y g
• Multiplayer games
• The Blogosphere
• Tagging, bookmarks
• Wikis
• Multimedia
• Ratings, votes, and reviews
R ti t d i
• Email
Radical Transparency: “Off the Record” Is Dead
New Models of Citizen Engagement:
Wikinomics and Obama

29 | © 2008 nGenera. All Rights Reserved.

The Engagement Toolkit Grows . . . 

State of Utah’s
Politicopia
New Zealand’s wiki police act

UN’s digital brainstorming

UK’s e-
e-petitions
Digital‐Age Engagement Strategies

Depth moderated brainstorming

workshops
focus groups idea zone
policy networks
policy portals education zone
targeted communications
citizen juries
commissions
question
ti periods
i d
recommendation town halls
zone solicited feedback
deliberative polling
polling
elections
decision zone referenda

Breadth
Digital‐Era Policy Webs

Transparent:  Provides access to pertinent information

Participatory:  Enables citizens and stakeholder to provide input

Collaborative:  Reaches across organizational boundaries

R
Responsive:  Fosters continuous innovation and agility
i F i i i d ili

Informed: Acquires up‐to‐date

Informed:  Acquires up to date knowledge and inputs
knowledge and inputs

Accountable:  Decision‐makers are accountable for outcomes
Building the Political Will

Five elements of digital-age democracy:

1. An organizational
g disposition
p for mass

collaboration

2. A communications strategy

emphasizing inclusion and outreach

3. Relevant timing and targets of

engagements

4. Trusted public spaces

5. Extension beyond government into civic society, the markets and global bodies
Wiki Politics Research Projects

1. Political Communications in a New Media World

2. Wikinomics and Democracy: New Possibilities for Civic Engagement

3. Digital‐Era Policy‐Making

4. Crowdsourcing Government: The Promise and Peril of Collective Intelligence

5. Government 2.0 and Global Challenges
Next Generation Government Research

Services Talent

Policy
25 Topics of Investigation

1.Government and Governance in the 21st Century 4. Building Wiki Organizations

ƒ The Roles and Powers of Government Š The Wiki Workplace: Collaboration in Public Sector Organizations
ƒ Governance Webs: The New Strategy Agenda for Government Š The Web 2.0 Business Case: An Early Adopter’s Guide to Metrics
2.0 Š Innovation in the Public Administration
Š R di l Decentralization:
Radical D t li ti Organizational
O i ti l Design
D i Insights
I i ht from
f
2.Accelerating Service Transformation
Multiplayer Games
ƒ What Comes After Single Window Services? The Next 10 Years
Š Getting Past the Gatekeepers: Web 2.0 and Legal Risk
of Service Transformation
ƒ Identity Management: The Backbone of Citizen-Centered
Government 5.
5 Wiki Politics:
o t cs Democracy
e oc acy in the
t e Age
ge of
o Participation
a t c pat o
ƒ Service Ecosystems: Governing Service Integration Across Š Political Communications in a New Media World
Agencies and Jurisdictions Š Wikinomics and Democracy: New Possibilities for Civic Engagement
ƒ Digital Conglomerates: Emerging Intermediaries in the Citizen-
Š Digital-Era Policy-Making
Government Relationship
Š Government 2.0 and Global Challenges
Š Public Knowledge: Harnessing Public Data to Drive Service
Š Crowdsourcing Government: The Promise and Peril of Collective
Innovation
Intelligence
Š Frontiers in e-Health Innovation

3.The Net Generation 6. Enabling Government 2.0

ƒ The Net Generation & Government Š E bli the

Enabling th Government
G t 2.0
2 0 Era
E
ƒ The N-Gen Mind: Understanding Differences of a Cognitive and Š Privacy and Government 2.0
Neurological Kind Š Master Data Management in the Public Sector
ƒ Build a Net Generation of Civil Servants Š Future of Open Source
ƒ The Rise of Informal Networks Š 3D Internet: Mixing the Virtual and The Real
ƒ Demography is Destiny: The Global Demographic Transition
Š Mobile Government
Lighthouse Case Studies

1. Intellipedia: Building Global Intelligence Communities

2. Diplopedia: the Wiki‐enabled Foreign Service

3. Natural Resources Canada: 18 Pathfinder Projects

4. Peer‐to‐Patent: Crowdsourcing Patent Review

p y y
5. Transportation Security Administration: Lessons from Ideafactory

6. Virtual Alabama: From GIS to State‐Wide Mass Collaboration

7. District of Columbia: Enabling Government 2.0
f l b bl

8. Estonia: Government 2.0 From the Ground Up
Conducted with World Class Partners and Thinkers

 Jerry Mechling, Kennedy School of Government, Harvard University

 Maryantonett Flumian
Flumian, Executive in Residence at the University of Ottawa and former Deputy
Minister of Service Canada

 Lee Rainie, founding director of Pew Internet & American Life Project

 Lawrence Lessig, Author and Stanford University Law Professor

 Paul Hofheinz, President and Co-founder of the Lisbon Council

 Paul Crookall, Co-Author of The Three Pillars of Public Management and Editor-in-Chief,
Canadian Government Executive

 Beth Noveck, Professor of Law, Director, Institute for Information Law and Policy, New York
Law School

 Stan Kutcher, Sun Life Financial Chair in Adolescent Mental Health and Director of the WHO
Collaborating Center in Mental Health Training and Policy Development at Dalhousie University
Conducted with World Class Partners and Thinkers

 Larry Olson, former Texas State CIO, President, Strategic Return LLC

 Ch l Fi
Charles Firestone,
t E
Executive
ti DiDirector,
t A
Aspen Institute
I tit t C Communications
i ti and
d Society
S i t Program
P

 Nitin Desai, Special Adviser on Internet Governance to the UN Secretary General

 J
Jonathan
th Zitt
Zittrain, A th off The
i Author Th Future
F t off th
the IInternet
t t and
dHHow tto St
Stop It and
d Professor
P f att

Harvard, Oxford, and Stanford

 Tom Kalil, Chair of the Global Health working group, Clinton Global Initiative

 Jeffrey Roy, Author of “Transformation for the Digital Age: E-Government in Canada”, Professor

at the School of Public Administration, Dalhousie University

 Virginia Cha, e-Government Leadership Centre, National University of Singapore

 Norris Dickard, Director, Urban Markets Initiative, Brookings Institutiont

Conducted with World Class Partners and Thinkers

 Michelle Chibba & Fred Carter, Office of the Information & Privacy Commissioner, Ontario

 John Dryden, Deputy Director, Science, Technology and Industry, OECD

 Steve Ressler, Co-Founder and Communications Chairman for Young Government Leaders

 Nick Bontis, Director, Institute for Intellectual Capital Research, McMaster University

 Frank DiGiammarino, National Academy of Public Administration

 Ian Ketcheson, Policy Advisor to the Deputy Minister, Ministry of Northern Affairs

 Chris Rasmussen, Knowledge Manager and Trainer, National Geospatial Intelligence Agency,

US Department of Defense

 Stephen Smith and Molly Moran, Director, Office of e-Diplomacy, US Department of State
Program Deliverables

Access to Research

€ Unlimited password access to research materials

All-Member Meetings

€ A chance to network with colleagues and peers

Keeping Updated
€ The latest news, publications, and event information
delivered through blogs, wikis and research updates

Working Groups
€ Working groups comprised of program members,
organized around key topics of interest

Executive Briefings
g
€ Customized executive briefings
Wiki Workplace Workshops
€ Customized to the issues facing each member
organization
Mass Collaboration & Member Engagement