User’s Guide for Vonage SoftPhone

For Windows 98SE, NT 4.0, ME, 2000, XP, and Mac OS X Version 10.2 or later
Revision Date: May 5, 2004
Table of Contents

1 INTRODUCTION .......................................................................................................................... 1
1.1 What is Vonage SoftPhone X-PRO? ..................................................................................... 1
1.2 List of Features and Benefits ................................................................................................. 2
1.3 Before You Install................................................................................................................... 3
1.3.1 System Requirements ..................................................................................................... 3
1.3.2 Vonage Account Information........................................................................................... 3
1.3.3 Downlad Vonage SoftPhone X-PRO............................................................................... 3
2.1 Installing Vonage SoftPhone X-PRO ..................................................................................... 4
2.2 Uninstalling Vonage SoftPhone X-PRO................................................................................. 5
2.3 The Audio Tuning Wizard ...................................................................................................... 6
2.4 Logging Into Your Vonage Account ....................................................................................... 7
3 THE VONAGE SOFTPHONE X-PRO DIALPAD.......................................................................... 8
3.1 The Call Display..................................................................................................................... 8
3.1.1 Call Status ....................................................................................................................... 8
3.1.1 Call Data.......................................................................................................................... 9
3.1.2 Advanced Calling Feature Indicators .............................................................................. 9
3.1.3 Call Mode Indicators........................................................................................................ 9
3.1.4 Redial .............................................................................................................................. 9
3.2 Dialing Functions ................................................................................................................... 9
3.3 Phone Book and Menu Control............................................................................................ 10
3.4 Audio Level Controls............................................................................................................ 10
3.5 Additional Calling Features .................................................................................................. 10
3.6 Toolbar ................................................................................................................................. 10
4 How-to ........................................................................................................................................ 11
4.1 Place a Call .......................................................................................................................... 11
4.2 Answer a Call....................................................................................................................... 11
4.3 Place a Call on Hold ............................................................................................................ 11
4.4 End a Call............................................................................................................................. 11
5 Advanced Calling Features ........................................................................................................ 12
5.1 Inbound Call Options ........................................................................................................... 12
5.1.1 Do Not Disturb (DND).................................................................................................... 12
5.1.2 Call Ignore ..................................................................................................................... 12
5.1.3 Automatic Answer ......................................................................................................... 12
5.2 Conference Calling (3 Way Calling)..................................................................................... 12
5.3 Call Transfer ........................................................................................................................ 13
5.4 Automatic Conferencing & 3 Way Calling............................................................................ 13
6 Main Menu .................................................................................................................................. 15
6.1 Recent Calls......................................................................................................................... 15
6.2 Phonebook ........................................................................................................................... 17
6.3 User Settings ....................................................................................................................... 19
7 Windows Hot Keys ..................................................................................................................... 22
8 Mac OS X Users ......................................................................................................................... 22
1 INTRODUCTION

1.1 What is Vonage SoftPhone X-PRO?

Vonage SoftPhone X-PRO is a software application that can transform your PC or Mac
into a phone. This gives you the advantage of using the same system to make and
receive voice calls that you use to check your email and do other computing tasks. The
application uses the SIP Protocol for establishing phone calls over a variety of networks
among which include the Internet and the traditional telephone network.

The softphone includes two different audio compression codecs, which means excellent
quality of service on dial-up, broadband and wireless connections. Using a broadband
Internet connection along with the associated audio compression codec results in a
quality of service that is often equivalent to that of traditional telephone systems.

This guide covers the various features of Vonage SoftPhone X-PRO ranging from
instructions on how to accomplish the more simple tasks such as making and receiving
calls to more complex operations such as call conferencing and call transfer. This guide
also includes sections covering system requirements, installation, and configuration of
the softphone.

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1.2 List of Features and Benefits

Features Benefits

• SIP Compliant • Easy to install

• Touch-tones • Intuitive user interface and
• 2 Lines each w/ Line Hold menu that is easy to navigate
• Call Transfer and configure.
• Do Not Disturb • Dial-up and Broadband
• Inbound Call 'Ignore' Supported
• Call Forwarding to Voicemail • Standard PC and Macintosh
• Call Conferencing OS X hardware supported
• Auto-Conferencing • NAT/Firewall supported
• Dial/ Redial/Hang up • Supports Windows
• Auto-Answer 98SE/NT4/ME/2000/XP
• Dynamic Codec Selection • Supports MAC OS X version
• Caller ID 10.2 or later
• Call Timer • Tele-Conferencing reduces
• Silence Threshold costs for any business
• Backspace/Clear/Delete • 2 Lines to either IP and/or
• Mute PSTN allows for multi-tasking
• Microphone & Speakers Levels
• Microphone & Speakers Meters
• Speakerphone functionality
• Last Caller-ID and Last Call Duration
• Recent Calls List both Dialed and
Received
• Audio Tuning Wizard for Audio Device
Selection
• Easy-to-use Menu System
• Phonebook [Import/Export Capability]
• Speed Dial
• Residential Firewall Traversal
• “Hot Keys” for Many Major Functions
• Tool tips over items on User Interface

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1.3 Before You Install

1.3.1 System Requirements

This section covers the minimum hardware and software you will need to use Vonage
SoftPhone X-PRO on a personal computer.

For Windows PC users:

• Processor: Pentium II 300 or faster

• Memory: 128 MB RAM or better
• Operating System: Windows 98SE, NT 4.0, ME, 2000, XP
• Connection Type: Wired or wireless broadband or dial-up Internet connection
• Sound Card: 16 bit sound card (SoundBlaster or equivalent)
• Color Setting: 16 bit (High Color)

For Mac OS X users:

• Any Macintosh running Mac OS X version 10.2 or later will be sufficient to run
Vonage SoftPhone X-PRO.

1.3.2 Vonage Account Information

Important: If you have forgotten your Vonage phone number or password please visit
www.vonage.com and login to your web account, and click on the Features link. Scroll
down to the Vonage SoftPhone area and click on the Manage SoftPhone Lines link.
Your Vonage SoftPhone Account number and Password are displayed on this page.
Please be sure to enter the Vonage SoftPhone Account Number and Password exactly
as they appear on the page (it is recommended that you copy and paste your phone
number and password into the login box).

1.3.3 Download Vonage SoftPhone X-PRO

You can download the Vonage SoftPhone X-PRO software installer from the Vonage
web site www.vonage.com under FAQs.

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2 INSTALLATION AND SETUP

2.1 Installing Vonage SoftPhone X-PRO

The following instructions in this section outline how to install Vonage SoftPhone X-
PRO for Windows PC.

1. Make sure to exit any software applications that use sound, such as CD and
media players.
2. Launch the Vonage SoftPhone X-PRO install program. When asked “…Do you
wish to continue?” click Yes. This will bring you to the Vonage SoftPhone X-
PRO Setup Wizard.
3. Follow the instructions at each step; progress through the Setup Wizard until you
reach the final step. At the final step you are asked if you would like to launch
the application. It is recommended that you select this option to immediately
start using Vonage SoftPhone X-PRO.
4. Click Finish to complete the wizard.

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The following instructions in this section outline how to install Vonage SoftPhone X-
PRO for Mac.

1. Make sure to exit any software applications that use sound, such as CD and
media players.
2. If the license agreement window appears when the download is complete, read
the license agreement and click "Agree" to proceed. If the license agreement
screen does not appear when the download is complete, locate the X_pro-
Vonage-Mac.dmg file after download and double-click it. Note that you must
agree to the terms of the license agreement to install Vonage X-PRO SoftPhone
for Macintosh.
3. Simply drag the Vonage X-PRO SoftPhone application icon to the Applications
folder. (If you do not have permission to install to the Applications folder, you may
drag the icon to your home folder instead.)
Go to the Applications folder (or your home folder, if that is where you dragged the icon)
and double-click the Vonage X-PRO SoftPhone icon to launch the application.

2.2 Uninstalling Vonage SoftPhone X-PRO

If for some reason you have to uninstall the software, follow these steps:

1. Click your Windows Start button and launch the Control Panel (usually found
under Settings).
2. Launch the Add or Remove Programs utility.
3. From the Add or Remove Programs window, choose Vonage SoftPhone X-PRO
and click Change/Remove. Click Yes to confirm the un-installation.

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2.3 The Audio Tuning Wizard

When you launch the application for the first time you will be greeted with the Audio
Tuning Wizard. The Audio Tuning Wizard allows you to adjust the levels of both your
speaker and microphone devices so that you will be able to optimize the quality of your
phone conversations.

The following section will guide you through the Audio Tuning Wizard to set up your
system so that you can begin making phone calls.

Important: You are advised to complete the Audio Tuning Wizard successfully to
ensure that your audio devices are properly installed and in working order.

1. Click Next on the opening dialog box of the Audio Tuning Wizard to begin.
2. Select your Speaker and Microphone devices from the drop-down lists. Note that
if you have any configured sound devices such as USB headsets or USB phones
that these should be available from the lists.
3. Select your Speaker and Microphone Mixer devices. These will typically be the
device name of your sound card. Click Next to proceed.
4. Adjust your speaker volume by moving the slider until you reach a comfortable
level. Click Next to proceed.
5. Adjust your microphone level by speaking into your microphone device when
instructed. You will see that your voice is being recording and then hear it played
back. When you are satisfied with the microphone level, click Next to proceed.
6. The Microphone Calibration stage is used to compensate for any background
noise in your environment to improve the audio quality of your conversations. It
is important to remain silent during the calibration. To begin, click on the Start
Calibration Test button. When the calibration is finished click Next to proceed.
7. The final dialog box asks you to specify the type of Internet connection you will
be using. Selecting Cable/DSL/LAN will provide you with better voice quality,
although it will take up more available bandwidth during calls. When using a dial-
up connection be sure to select this as your connection type.

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 8. When you have completed the wizard, click Finish. If you wish to re-adjust any
of the settings available from the wizard, click Back until you reach the
appropriate stage.

2.4 Logging Into Your Vonage Account

After you have completed the Audio Tuning Wizard you will be asked to log into your
Vonage account. Enter your Vonage phone number and password into the login box
and click Login.

Important: An incorrectly entered phone number or password can result in a failed login
and will not allow you to make or receive any calls. This will be indicated on the
application in the Call Status (see section 3.1.1) of the softphone as “Login Failed!
Contact Network Admin.” For this reason, it is recommended that you copy and paste
your phone number and password into the login box to reduce the possibility of any
incorrectly entered values.

It is recommended that you click the Remember check boxes for both of these fields so
that your phone number and password will automatically be filled in each time the login
box appears. This is preferable since the login box appears every time you launch the
application at the beginning of your session.

Note: If you click Cancel, the login box will close along with the application – you must
enter a phone number and password and click Login in order to start the application.

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3 THE VONAGE SOFTPHONE X-PRO DIALPAD

Vonage SoftPhone X-PRO provides a handy Dialpad graphical user interface to quickly
dial numbers for calls, display useful status and call related information, as well as
enable access to various advanced calling features and audio related adjustments.

Help, Minimize, Close

Call Status Login hyperlink

Displays the current call
status
Call Display Area
Call Data
Dialed number, Call Timer
Caller ID Call Mode Indicators
Blackened codecs are
Advanced Calling Feature enabled.
Indicators (DND, AA,AC)
Lines 1 – 2
nd
Click to Select Line, 2
Hang Up [Red Phone] Click to place on hold.

Dial [Green Phone]

Phonebook
Microphone Level Control Clear / Backspace
Click on Microphone Icon to Menu
enable/disable LEDs. Click
again to enable Silence
Threshold Control. Speaker Level Control

MUTE, Call Transfer, Call

Conference

3.1 The Call Display

The Vonage SoftPhone X-PRO Dialpad provides a call display area similar to that of a
cell phone or regular telephone. It is used to display information including the call status,
call data, calling feature indicators, and codec selection control.

3.1.1 Call Status

The Call Status provides useful information including phone status and various call
related data, which provide useful details when using the phone. For example, the
message “Logged In – Enter Phone Number” indicates that the softphone has
successfully logged into the Vonage network and is ready to make or receive calls. A
message of “Login Failed! Contact Network Admin.” indicates that either the phone

8
number or password was entered incorrectly. To Login again simply click on the “Login”
button in the top right-hand corner of the softphone.

3.1.1 Call Data

Call Data provides useful information including your phone number, the call in progress,
the previous call completed, and the details of an incoming call. The following
information can be found in the Call Data section of the call display depending on the
situation.

• Your Vonage phone number is displayed right after login along with the call
timer which is shown as reset to 0:00:00.
• Dialed digits are displayed as they are entered.
• The phone number of the called party is displayed after dialing and initiating a
call.
• The caller ID along with the caller’s phone number is displayed when an
incoming call is received.
• The call timer gives the duration of a call in hours, minutes and seconds.

3.1.2 Advanced Calling Feature Indicators

The call display allows the user to activate any (or all) of three advanced calling features.
These include DND (Do Not Disturb), AA (Auto-answer), and AC (Auto-conference).

They can be activated by clicking on the indicators at the bottom left of the call display.
The individual indicator will flash to show that the feature is enabled. Clicking on the
indicator again will disable that feature as shown by a grayed out indicator.

3.1.3 Call Mode Indicators

Vonage SoftPhone X-PRO includes two different call modes for use during calls: Dial-
up and Broadband. These call modes for Vonage SoftPhone X-PRO are G.711u for
broadband and G.729 for dial-up as shown by the indicators at the bottom right of the
call display.

By default both call modes are enabled as shown by the black indicators. To disable
each call mode individually, click on the indicator and it will become grayed out. To
enable the call mode again, simply click on its indicator once more.

3.1.4 Redial

After you have completed a call, the redial indicator will appear at the bottom center of
the call display. Simply click on the indicator to redial the last number dialed.

3.2 Dialing Functions

• The Dialpad allows the user to enter the phone number

• Line Selection: Line 1 is the default line in use when making or receiving a call.
Line 2 is available to initiate a conference call (3 way calling) or to receive

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 another call when Line 1 is already in use. A small green light on the line button
indicates that the line is in use.
• The Dial button initiates the call.
• The Hang up button ends the call.
• The Clear button is used to backspace when entering a phone number or to
remove the information on the call display once the call has ended.

3.3 Phone Book and Menu Control

• The Phone Book button launches the phone book, which allows you to manage
all of your contacts.
• The Menu button launches the menu, which allows you to manage the various
features of the SoftPhone.

3.4 Audio Level Controls

• The Microphone Level Control enables the user to adjust the input audio level.
• The Speaker Level Control enables the user to adjust the output audio level.

3.5 Additional Calling Features

• The Mute button silences your microphone, still allowing you to hear the other
party.
• The Transfer button enables the user to transfer and inbound call to a third
party.
• The Conference button enables the user to participate in 3 way calling.

3.6 Toolbar

• The Help button accesses the user support forum.

• The Minimize button sends the Dialpad to the task bar for Windows.
• The Close button sends the Dialpad to the system tray for Windows.
• The Login hyperlink allows you to re-login in the event of a failed login.

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4 How-to

4.1 Place a Call

With Vonage SoftPhone X-PRO you can make calls by dialing on the Dialpad, by using
the speed dial list, or by using the computer keyboard.

On the Dialpad, enter a phone number by clicking on the number buttons or by typing
directly on your keyboard. Click the Call button, or press Enter.

You will note the Caller ID display line shows the actual number being dialed. The call
status line displays the Trying message while the system attempts to contact the number
you dialed. Once the system establishes contact, Vonage SoftPhone X-PRO starts
timing the call and the status line displays the Connected Message. Once the call starts,
just speak into the microphone. When you’re ready to hang up, click Hang-up.

For the next call, you may need to clear a phone number from the display; this is done
by clicking on the Clear button found above the Dialpad.

4.2 Answer a Call

You need to have Vonage SoftPhone X-PRO running to answer an incoming call.
When your computer receives a call, you will hear a ringing sound. Simultaneously, an
available line will began flashing and the Caller ID will display the identification of the
calling party. Vonage SoftPhone X-PRO has an automatic answer feature, which will be
outlined later in this section.

4.3 Place a Call on Hold

While you’re on a call, you can place a call on hold simply by selecting another Line
button. The active call is automatically placed on hold and the Line button flashes to
indicate the call is on hold. To resume the call, re-select the line button where the active
call is located. Alternatively, you may place a call on hold by clicking its Line button and
resume the call by selecting the Line button again.

4.4 End a Call

As with traditional phones, a call is brought to a close when either you or the person you
are talking to actively ends the call. To end a call, simply click the red Hang Up button at
the left of the Dialpad.

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5 Advanced Calling Features

5.1 Inbound Call Options

Vonage SoftPhone X-PRO gives the user several control functions to manage incoming
calls. The three discussed below enhance that control based upon the user’s
preferences and the real-time situation.

5.1.1 Do Not Disturb (DND)

The Do Not Disturb (DND) mode can be turned on or off on the call display. To activate
DND click the indicator once and it will display in dark letters. To deactivate DND click
the indicator once more and it will become grayed. If Vonage SoftPhone X-PRO is in
the” Do Not Disturb" mode, all incoming calls will be automatically sent directly to
Voicemail.

5.1.2 Call Ignore

When an inbound call rings, a new icon appears just below the Caller ID display
indicating IGNORE. If the user is hosting a conference (3 way call) or otherwise unable
to accept the call, a click on the IGNORE icon will give a “Busy” indication to the caller.
The IGNORE icon is activated by an incoming call.

5.1.3 Automatic Answer

Vonage SoftPhone X-PRO supports Automatic Call Answer.
The Auto-Answer icon is an “AA” displayed at the lower left side of the Call Display
Screen. The “AA” icon shows a blinking red status when auto-answer is activated to alert
the user of the fact that all incoming calls will be automatically answered. The icon is
gray when de-activated.

Vonage SoftPhone X-PRO, by default, waits 6 seconds before auto-answering however

this parameter is adjustable by way of the Menu/User Settings.

The Auto Answer feature is useful in numerous situations but is most powerful when
coupled with the Auto-Conference feature outlined below.

5.2 Conference Calling (3 Way Calling)

To talk to more than one party simultaneously in a conference call (3 way call), your
SoftPhone is able to support both Internet and regular telephone calls in a single
conference (3 way call).

You may initiate the conference (3 way call) by calling the parties or you may allow the
conference parties to call you. As you answer and/or make the calls individually, each
Line button will display a green active indicator. To initiate the conference (3 way call)
simply click the Conference button below the Dialpad and both of the lines will be
included in the conference call (3 way call).

Click the Conference button once again and both callers will be placed on hold. Once
you have ended the conference call (3 way call), you also have the option to talk to each

12
party individually by clicking on each respective line. If one party ends their call, the
remaining party will be placed on hold and then you will be able to talk to that party by
clicking on their respective line.

Conferences may be multi-nodal, meaning each Vonage SoftPhone X-PRO user can
add parties to the conference, utilizing their Vonage SoftPhone X-PRO as a node.

For example, a user hosting his own conference call can then join another user’s
conference call, thereby including more than three total parties.

NOTE: The more parties included in the conference, the more bandwidth necessary to
maintain high audio quality.

5.3 Call Transfer

Note: Call Transfer works with inbound calls ONLY. To initiate a transfer follow these steps:

With a current call, inform the other party that you are going to transfer them to a third
party and then click the Transfer button.
Dial the number you wish to transfer the call to.
Click the Transfer button again and the call is sent to the number dialed.

5.4 Automatic Conferencing & 3 Way Calling

Vonage SoftPhone X-PRO supports Automatic Call Conferencing. The end point
functioning as the Conference Host has control of how the participants will be admitted
to the conference. The Conference Host has four levels of control as outlined in the
following table:

Control profile Conference Process

Manual conference Conference Host manually
accepts calls and adds each to
the conference.
Auto-answer, manual add to Vonage SoftPhone X-PRO
conference automatically answers calls and
the host manually adds each to
conference
Individual answer, auto add Host answers each call and
to conference each is automatically added to
conference
Conference Server Mode Vonage SoftPhone X-PRO
(auto-answer/auto- acts as a fully automated
conference) conference server

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Calls may be selectively answered, selectively added to the conference, or the
Conference Host may automate as much or as little of the teleconferencing process as
desired. When the teleconference process is fully automated by setting Vonage
SoftPhone X-PRO to both auto-answer and auto-conference, Vonage SoftPhone X-PRO
functions as a standalone, unattended, conference server, and it can run on either a
local machine or a remote machine.

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6 Main Menu

The menu system of Vonage SoftPhone X-PRO can be accessed by clicking on the
Menu Control found on the Dialpad as shown in the previous diagram.

The XPRO Vonage Menu System The following items are currently available from the Main
Menu:

• Recent Calls: Dialed and Received

• Phonebook: Phonebook & Speed Dial List

• User Settings: Typical User Settings

6.1 Recent Calls

Viewing Recent Calls Select Recent Calls.

To select a menu item, double-click on the item

or highlight the item and click on the SELECT
button at the bottom right of the menu panel.

A menu item can also be selected by pressing

the ENTER key when the item is highlighted.

Clicking on either of the two arrows at the bottom

left of the menu panel will move focus from one
item to the next.

The UP and DOWN arrows on the keyboard or

scroll-wheel on your mouse can also be used to
move between items.

A menu item can also be highlighted by a single

click of the mouse over the item.

The Recent Calls menu allows the user to review both received and dialed calls and stores up to a maximum of 50 for
each category.

Note: To return to a parent menu click on the BACK button at the bottom left of the panel or press the ESC key on your
keyboard.

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Selecting a Received Call To view the details of a given call, highlight and
then select the call entry.

Viewing the details of a call The following details are available for the call as
shown to the left

Click BACK to return to the Recent Calls menu.

Viewing Dialed Calls To view the Dialed Calls, Highlight and

SELECT.

After entering the Dialed Calls menu, select the

call from the list to view its details.

The same details are available that were

available for “Received Calls”.

A tick mark beside a call indicates that the call

dialed was answered.

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6.2 Phonebook

Much like a cellular telephone menu you can ADD, DELETE & EDIT your Phone book entries.

Adding a new entry to the Phonebook

You can reach the Phonebook by selecting it
from the Main Menu.

To add a new entry to the Phonebook, highlight

and select the New Entry item from the list.

Filling in the fields of a new Phonebook entry Highlight and select “New Entry” to add a new
entry to the Phonebook.

Enter the Name of the person that you would like

to be displayed in the Phonebook.

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Entering the SIP URL of the contact
Move down to the SIP URL field and enter the
SIP URL of this contact.

Specifying the Type of contact To specify the Type field of this contact, select
this item to enter a list of contact types.

Highlight and select the type of contact from the

list and click on BACK to return to the
Phonebook entry.

Assigning a Speed Dial number for your contact Finally, assign a Speed Dial number for this
contact. This number can be used directly from
the main interface to make a call to this user.

Click BACK to add another entry or Click the X or Close

button on the Menu to exit.

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New Entry is now available You new entry is ready to use.

Click on the Dial control on the main interface to

call this entry while it is highlighted. For more
information on placing calls, refer to Secion 3.1
How to Place a Call.

Use the DELETE key to clear the entire entry. All

settings for this user will be lost.

6.3 User Settings

Selecting User Settings from the Main Menu Highlight and select User Settings from the Main
Menu.

Viewing Phone Status This includes the user name you have registered
for your default SIP Proxy (more information on
this in Section 2.5.1 System Settings – SIP
Proxy) as well as information relating to the
Software Build Number.

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Viewing Features Call Features
Ring Tone [Default ring tone only]

Launch the Application When Windows Starts -

Yes/No

Start the Application in Hidden Mode – Send the

softphone directly to the System Tray when the
System is started.

Enable DND (Do Not Disturb) - Yes/No

Auto-Answer – Yes/No

Auto-Answer Wait Time (ms) – specify value in

milliseconds

Incoming calls start on Line 1 – By default

inbound calls will appear on Line 1. You can send
calls to Line 2 by selecting “ No” here.

Enable Auto-Conference – Yes/No

For more information on these features, refer to Section 4

Advanced Features.

Speaker Audio Device: Select the Audio device

you would like to use as your speaker

Repeat this procedure for Microphone Audio

Device and Ring Audio Device.

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Import/Export to Phonebook XPRO allows you to import contacts stored in a
CSV file into the Phonebook. This CSV file must
be created from your email program first.

After selecting Import to Phonebook, you will see

your Vonage network domain. Simply click
SELECT to proceed.

Next you will see the Import Options box. Click

OK to move on. (note: the fields must be blank)

Choose the CSV file that contains your contacts.

And import it in to the phonebook.

Likewise, existing contacts from the Phonebook

can be exported to a CSV file via Export
Phonebook

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7 Windows Hot Keys

The following section gives a list of short cut keystrokes available for Vonage
SoftPhone X-PRO users for Windows users.

Line 1 – F1 or CTRL + 1
Line 2 – F2 or CTRL + 2
Mute – F11 or CTRL + u
Diagnostics Window – F9 or CTRL + 9
Calibrate Audio Device – F7 or CTRL + 7
Transfer – CTRL + t
Conference - CTRL + f
Address - CTRL + b
Menu – CTRL + m
Dial - Enter
Hang-up - CTRL + h
Help - CTRL + F1
Minimize – Alt + Space Bar + n
Clear - Backspace
Auto complete number to dial – Tab
DND - CTRL + d
Auto Answer - CTRL + a
Auto conference- CTRL + f
Ignore - CTRL + i
Toggle Default-Letters-To-Digit Mode – Space Bar

8 Mac OS X Users

Other than a few exceptions, the versions of Vonage SoftPhone X-PRO for Mac OS X
should behave exactly as those for Windows. The following differences, however, do
exist for installs of the software on Mac OS X.

1. For Windows users, the Mute function is toggled by the Ctrl + U combination.
For Mac users the Mute function is toggled by the space bar.

2. For Mac users running under OS X 10.3 "Panther", the F9 key, normally used for
showing and hiding the Diagnostic Window, is used by the Exposé system
service. The hot key to show the Diagnostic Window in this case is Command-D.

3. The "WindowShade X" system extension from Unsanity, which collapses

windows to their title bars when minimized, does not work well with X-PRO's
windows, as they have no title bars. If you are running this system extension, we
recommend that you add X-PRO to the "Exclude List" found in WindowShade X's
System Preferences configuration pane.

22