A

PROJECT REPORT
ON

TRAINING AND DEVELOPMENT

AT
RELIANCE COMMUNICATION
BY

ANANYA DUBEY
PGDM

SUBMITED
TO
INSTITUE OF MANAGEMENT EDUCATION

FOR THE ACADEMIC YEAR

(2008-2010)

1
 CERTIFICATE

This is to certify that the project work entitled “TRAINING AND

DEVELOPMENT” done at RELIANCE COMMUNICATION is a
bonafied work carried out by Miss. ANANYA DUBEY under my
guidance.

Her work was found satisfactory and complete in all respect.

PLACE: KANPUR
Date:
(HR Manager)
( RELIANCE COMM.)

2
 ACKNOWLEDGEMET

Quality is not a result of accident. It demands hard work, commitment

and dedication. To create a work of quality a person needs inspiration &
motivation from various sources.
This project report on the topic of “TRAINING AND
DEVELOPMENT” in RELIANCE COMMUNICATION Has been
complied by me as a part of the curriculum of Master Degree in Business
Administration.
I owe my sincere thanks to Mr. ALOK (HR Manager) for granting
his kind permission to carry on this project work. I express my deep sense of
gratitude to him for giving me immense co-operation.
A special word of Thanks to our Director Mr D. P. GOYAL& Co-
ordinator Mr. RAVEESH AGARWAL for their guidance in preparing this
report.

3
ANANYA DUBEY

PREFACE
A project research is a systematic & scientific in investigation
for identifying a specific problem or study in a particular area in the
organization & thereby analyzing the same to give the best solution.
For the fulfillment of any organizational goal it is necessary that
the training and development should be well planned & conveyed to the
employees in order to have transport & steady flow of the different
mechanisms of the organization.
This project is also an attempt to study the functions of personnel
department specifically with the training & development policies &
procedures in reliance communication.
The objective of doing the project is to collect all the necessary
information with respect to the working procedures specifically with the
recruitment, selection training & development procedures of the personnel
department & thereby to get the maximum exposure in the related field. The
different information about the organization in different fields has given me
a wider exposure.

4
 I have applied the concepts & gained knowledge learned during the
course at IME in the practical business situations & thus have understood
these concepts in a better way. The research work really has poured of
immense learning for me.
I would like to whole heartedly thank Reliance communication &
IME for giving this exposure.
ANANYA DUBEY

INDEX

RESEARCH DESIGN

1. INTRODUCTION

Topic selected-its importance

Company Selected

Aims & Objectives

Methodology Sources of Data Techniques used for data analysis

5
 2. THEORY RELATED TO THE TOPIC

3. ORGANIZATION – HISTORY, GROWTH

4. ANALYSIS AND INTERPRETATION OF DATA

5. FINDING AND SUGGESTION

Appendix & Bibliography

INTRODUCTION

TO THE SUBJECT

“TRAINING AND DEVELOPMENT”

6
 RECRUITMENT & SELECTION PROCEDURE.

Recruitment is the first step in the employment process which

aims at developing & maintaining the adequate manpower resources that
continues with selection & ceases finally with the placement of the
candidates.
Recruitment means search of prospective employee to suit the job
requirement as represented by the job specification i.e. a technique of
analysis. Out of the prospective applicants, right type of person to match the
job is selected for the job. Under placement, the selected person is placed on
the job that is most suited to him. There are two broad sources of manpower

7
recruitments internal source & external sources. In Reliance communication
Both the methods are used by the management to recruit employees.
The selection is a process by which the qualified personnel are chosen
from the applicants who have offered their services to the organization for
employment. The final short listed candidates are selected & they undergo a
induction programme.

TRAINING AND DEVELOPMENT

Training is the second most steps after the recruitment and

selection of employees. Companies have to train them for making comfort to
doing job.
They include certain phases in their training:
• Theoretical knowledge about the networks and layers.
8
 • Theoretical knowledge about the MINS from the document
SRS_MINS which was provided by the company to us on our
personal computer at reliance communication.
• Testing of the project. It includes the checking of the message flow
between the network subsystem when a call is initiated or released.
In reliance communication their training was
based upon MINS (mobile integrated network system).It was a newly
prepared project for wireless communication by the reliance info. Comm.

SCOPE OF THE PROJECT

9
 The study limits itself of the Recruitment Selection & training
Procedures carried out at reliance communication to learn the procedures
followed for Recruitment, Selection, training & development.

10
 OF

STUDY

OBJECTIVES OF THE PROJECT

The project report is based on the topic “training & development” at reliance
communication. The following are the objectives of the project report:

11
  To find out the detailed procedure of human Resources Department of

reliance communication. Regarding the supply of human resources to

company.

 For understanding the techniques & methods used in the process of

recruitment, selection, training & development.

 To understand the recruitment, selection, training policy of the

company.

 To know about workers job satisfaction etc with the help of

questionnaire.

To suggest measures to overcome the shortcomings if any

RESEARCH METHODOLOGY

Research Methodology defines the process or the procedure

followed in conducting research.
12
 The research carried out at Reliance communication was undertaken
in order to find how effective the Human Resources Department is is
carrying out the basic functions of training & development. The
methodology involves both primary & secondary data & includes reference
to various records.
The methodology used by me at Reliance communication.
• Case study
• Sources of Data Collection
• Primary Data
• Secondary Data
• Tools of Data Collection.

Primary Data:- Interviews

Through conducting structured interviews with HR Manager, Director &
Managing Director.
Employees of the company.

Secondary Data: - Referring to

• Company Manual
• Company Brochures
13
 • Website of the company
• Balance sheet of the Company
• Induction Handbooks.

Sample Size:
Questionnaire was filled up by 75 employees of Reliance communication
doing permanent & temporary kind of job at the company.

Analysis:
Interpretations of the questionnaire are given ahead in this project in the
form of graphs, tables & percentages.

 INFORMATION ANALYSIS:
The data collected from Reliance communication. Is put before you in
theoretical form. The data collected through questionnaire is compiled & put
in form graphs, tables & percentage form.

14
 THEORY RELATED TO
THE TOPIC UNDER
STUDY

THEORETICAL FRAME WORK OF THE STUDY

• HUMAN RESOURCE PLANNING

• RECRUITMENT & SELECTION: A THEORETICAL

15
 • PROSPECTIVE

• RECRUITMENT

• RECRITMENT AT RELIANCE COMMUNICATION

• RECRUITMENT & SELECTION POLICY OF RELIANCE

COMMUNICATION

• SELECTION

• SELECTION PROCEDURE

• SELECTION PROCESS AT RELIANCE COMMUNICATION

• TRAINING AT RELIANCE COMMUNICATION

• DEVELOPMENT OF EMPLOYEES AT RELIANCE

COMMUNICATION

 HUMAN RESOURCE PLANNING

“Right people, Right place , Right time”

16
Human Resource Planning is the process by which management decides
how an organization should mare from its current manpower to its desired
manpower position.
Through planning, the management strives to have the right numbers
& right kind of people at the right place at the right time to do things which
results in both the organization& the individual receiving the maximums
long range benefits.

The process of human resource planning consists of series of activities

as follows:-
o Forecasting future manpower requirements either in terms of

judgemental estimates based upon the specific future plans of the

company.”…Making an inventory of present manpower resources &
assessing the extent to which these resources are employed to the
optimum.
o Anticipating manpower problems by comparing present resources into
the future & comparing them with forecast of requirements to
determine their adequate both quantitative & qualitatively.
o Planning the necessary programs of recruitment, selection, training,
development, utilization, transfer, motivation & compensation to
ensure that the future manpower requirements are not met properly.

The nature of human resource planning cannot be rigid. It must adapt to

the changing circumstances & needs of an organization. The process of
human resource planning – the process of human resources planning is one

17
of the most important managerial functions which embraces organizational
development, management development & carrier planning,

a. Deciding goals or objectives:

The Process of human resources planning is carried out in order
to relate future enterprise needs so as to maximize the future return on
investment on human resources. The objective may be for short term or long
term.

b. Estimation of future organizational structure for forecasting:

The human requirement unless the future organizational structure is
estimated the quantitative aspect of human resource required cannot be
determined. A lot of factors affect the determination viz expansion &
growth, design & structure changes, management policy business forecasts
products & human skill & completion.
After estimating the future organization structure & requirement for
human resource for both the existing & new vacancies is drawn up. This
requires active participation of all the departments the vacancies whether
existing or new must be intimated to the HR dept on a requisition based on
accurate job specification.
If a shortage is there, the same is made ok by recruitment or
promotion from within. On the other hand if there is surplus the same is
either transferred or retrenched or given lay off as the situation demands.

c. Auditing Human Resources:

18
 After the future needs are estimated the next step is to find out
the quality and quantity of existing stock of human resource. This indicates
all the relevant factors about a person which may prove his overall value to
the company. This helps in knowing what exist in the stock and what is
needed to be added to that stock taking into account the capability,
qualification, experience, knowledge skill and promotional potential of
employees.

d. Job Analysis:
Job analysis assesses “What employees are doing.” From job analysis
specific details of what is being done and the skill utilize in the job, is
obtained. Job analysis enables managers to understand jobs and job structure
to improve the productivity. It also involves job design, coordinating
demands on available time, individual psychological needs, technical
procedures and desired performance.
Job analysis is a procedure by which pertinent information is obtained
about a job it is detailed and systematic study of information relating to the
operation and responsibility of specific job.
The details of training, skills qualifications, abilities experience, and
responsibility can be given with the help of job analysis supported by job
description and job specification. Job analysis is very important for effective
functioning of recruitment and selection procedures. By indicating the
specific requirements for each job are solid base is made available for taking
some important decisions regarding hiring, placement, training, transfer and
promotion of personnel. Every job description and job specification must
have the following details:

19
a). A description of the firm.
b). A description of job and how the vacancy arises.
c). the responsibilities to be accepted.
d). the knowledge and experience required.
i. Essential
ii. Desirable
e). Conditions, salary and other benefits.
f). Future prospectus the firm can offer.
The process an organization uses to ensure that it has right amount
and right kind of people to deliver a particular level of output of services in
future. Firms that do not conduct human resource planning may not be able
to meet the future labour needs. A labour shortage are may hare to resort to
lay off in the case of labour surplus. Failure to plan can let to significant
financial costs.
The human resource planning activity entails forecasting labour
demand; labour is likely to increase as demand for the firms products are
service increase.
The second part of human resource planning process entails
estimating labour supply. The labour supply may come from existing
employees (The internal labour or external labour force).
Project Teams
Deployment/ Appointment
Corporate growth or down sizing schedule and
Optimize people
Match their skill and competence determine

20
Their availability
Select the most cost effective solution establish
And resolve the shortfall
Training needs analysis.
Recruitments / outsourcing options
Develop succession plans.

A THEORITICAL PERSPECTIVE

It is primary function of HR department of every organization

to procure and maintain an adequate and qualified working force of barriers
personnel required for manning the organization. Procurement of efficient
personnel leads the organization to success like other demands as money
materials and machinery. Employees well selected and well placed would
not only contribute to the efficient running of the organization but also offer
significant potential for future replacement. Hence building and maintaining
an efficient human resource becomes one of the most important management
function. In the human there lies immense potential which requires expertise
for its optimum utilization. Hence it signifies how much it could mean to HR
department of an organization to provide the best available man power at the
right time through the process of recruitment and selections. Recruitment is

21
process of searching for prospective employees and stimulating them to
apply for jobs in the organization. It is also an activity influences the shape
of company’s future. Selection means a process by which the qualified and
most suited personnel can be chosen from the applicants who have offered
the services to the organization for employment.
With the increase competition, technological change and
advancement, changing human behavioral pattern, communication problems
etc. Organizations all over the world are under tremendous pressure to get
the right person for the right job. At the same time, expectation of the
employee from the employer has also changed and increased considerably.
In such demanding situation the process of man power planning recruitment
and selection becomes very important. This calls for the use of valid and
reliable technique in the whole process to provide the right man for the right
job.

An organization built on a weak foundation can not be expected

to withstand the highly competitive world. As the most important all the
resources is the human resource, it becomes a very important decisions for
HR department to staff the organization with the available resource.
These calls for high level of planning by the management
keeping in the view all points can affect the process of recruitment and
selection.
Any mistake at this stage could prove fetal as the right man at the
right job often proves to be an asset for the company and vise versa a
liability.

22
 Hence this function has a long effect on the organization. The
staffing process is a flow of events which results in continuous manning of
organization position at all level from the top of the management to
operatives levels. This process includes human resource planning,
developing source of man power screening, selection, offers, inductions,
transfer, promotions and finally the separation. The topics that are covered
are:
1. Human resource planning
a) Forecasting Manpower requirement
b) Job analysis
2. Requirement
a) Source of Manpower
b) Problems related to it
c) Advertising the vacancies

3. Screening
a) Eligibility
b) Suitability
c) Methods used in screening

4. Selection
a) Application blanks
b) Testing techniques
c) Interviews
d) Medical Tests

23
 e) Sending of letters
5. Placement
6. Induction and orientation.

RECRUITMENT
24
 RECRUITMENT

By Fipp , it is process o searching for prospective employees &

stimulating & encouraging them to apply for job in an organization . it is
often termed positive in that it stimulates people to apply for jobs to increase
hiring ratio i.e. the no. of applications for a job.
The process of generating a pool of qualified candidates for a
particular job is the first step in the hiring process.
The aim of recruitment is to attract qualified job candidates; the word
qualified is stressed because attracting applicants who are unqualified fore
25
the job is a costly waste of time. Unqualified applicants need to be processed
and perhaps tested or interviewed before it can be determined that they are
not qualified, to avoid these costs the recruiting efforts should be targeted
solely applicants who have the basic qualification for the job.
Recruitment forms the first stage in the process which continues with
selection & ceases with placement of the candidates. Recruitment &
selection are critical elements of effective human managements.
With the human resource management paradigm they are not simply
mechanism for filling vacancies. Recruitment & Selection is a function of
major importance to the success of an enterprise.

Placing the individual by:

1. Merit basis.
2. Considering the persons interest, backgrounds & physical capacities.
3. Examining the job available.
4. Matching the available job recruitments with individual capacities.

Factors affecting Recruitment:

All organization whether large or small, do engage in recruiting
activity this depends upon:
1. Size of the organization.

26
 2. The employment condition in the organization, the efforts of the past

recruitment efforts which show the organizations ability to locate

good performing people.
3. Working conditions & salary benefit packages offered by the
organization which may influence & necessitate future
a) Recruiting
b) The rate of growth of organization
c) The level of seasonal operations & future expansion &
production programs.
d) Cultural, economic & legal factor etc.

e- recruitment:
Managers now use emails & te web to bypass campus career centers
an email, news letter to the student to get them interested in the firm the
manager can take the complete responsibility for all the recruiting. Doing
their own recruiting also put them in better touch with the market & their
needs.

Sources of Recruitment:
There are a great number of recruitment sources available the most
prominent of these sources are:
Current Employees: Many companies have a policy of informing current
employees about job openings before trying to recruit them from other
sources, internal job postings give current employees the opportunity to
move into the forms more desirable jobs however; an internal promotion
automatically creates another job opening that has to be filled.

27
 • Referrals from current employees: Studies have shown that
employees who were hiring through referrals from current employees
tend to stay with the organization longer & display greater loyalty &
job satisfaction than employees tend to refer people who are
demographically similar to themselves which can create equal
employment opportunity problems.

• Former Employees: A firm may decide to recruit employees who

previously worked for the organization these are the people who are
laid off or who work seasonally because the employer already has
experience with these people, they tend to be safe hires.

• Print Advertisement: Advertisements can be used both for local

recruitment efforts (newspaper) & for targeted regional, national or
international searches for instance; clinical psychologists often find
jobs through listing in American psychological association’s monthly
newspaper.

• Internet Advertising: Employers are increasingly turning to the web

as a recruitment to because on line ads are relatively cheap, are more
dynamic & can often produce faster results than newspaper help
wanted ads. In addition, the reach of internet has expanded
dramatically. So companies can connect with people all over the
world looking for jobs.

28
 • Employment Agencies: Many organizations use external contractors
to recruit & screen applicants for position. Typically, the employment
agencies are paid free based on the salary offered to the new
employees. Agencies can be particularly effective when the firm is
looking for an employee with a specialized skill. Another advantage
of employment agencies is that they often seek out candidates who are
presently employed & not looking for a new job, which indicates that
their current employer is satisfied with their performance.
Recruitment in India
Recruitment in India is made through different channels. Recruitment
procedure is quite systematic & not wholly scientific.

Channels of Recruitment :
- Recruitment through intermediaries
- Recruitment through contractors
- Direct Recruitment
- Recruitment through employment exchange
- Other Methods
- Through Trade Union
- Through Labour Office
- Through referee
- Recruitment through the web

29
 This kind of recruitment is called e-recruitment, the company
sends the newsletter to the candidates, regular job updates to target the right
candidate. The company selects the candidate from the data base available
this helps the company to directly contact the candidate. Once a firm has
prepared a job description & person specification. It will be time to advertise
the vacancy. They can do this internally or externally.

Internal Recruitment:

Internal recruitment involves findings someone already employed by the

organization to fill the vacancy.
Advantages of Internal Recruitment :
• Applicants will already know the company & its methods of wotking
& are therefore likely to settle into the job a great deal easier than
external candidates.
• The cost of recruitment is reduced, there will be no need for external
advertisements & all administrative cost & time involved in dealing
with applicantions.
• Internal Recruitment & promotions will increase motivation of work
force.

Disadvantages of Internal Recruitment:

There are through problems with using internal Recruitment.
First, Tthese will be limited range of applicants & there will be a reduced
potential of finding new talent & less input of new ideas & methods of
working, also as one person is promoted then another vacancy is created.
30
External Recruitment:

External Recruitment means looking outside the company for candidates for
vacancy.

Advantages of External Recruitment :

1) Introduces new people with new ideas, can allow leaps forward in
thinking, helps avoid getting stuck.
2) Wider range of candidates giving more choice.
3) Takes advantage of training provided by other companies, reduces
costs & increase skills.

There are a wide variety of methods firm can use to find

suitable candidates the actual method or methods used will depend upon
the type of vacancy & number of vacancies available.
For skilled & professional workers it may be appropriate to use to find
suitable candidates. The actual method or methods used will depend upon
the type of vacancy & the number of vacancies.
Headhunters can be used when senior management positions become
vacant. Head hunters will use their knowledge of employment market to
find suitable candidates.
For semi skilled workers advertisements in local & nation newspaper
may be appropriate. The job center can be used for clerical administrative
& unskilled workers.

31
 RECRITMENT
PROCEDURE

32
RECRUITMENT PROCESS

When there is any vacancy in any department or is going to

arise the concerned department informs the HR Department.
If an internal transfer or selection can be done then the application is
asked from employees who are interested in career shifts can be selected to
the vacant place. The vacancies are internally advertised on the notice board.
Internal Sources:
Internal sources consist of employee referrals which enable quick
availability of CVs to the HR department earning better posts through
referrals benefits the employees & getting quickly eligible candidates & high
moral of the employees benefit the company. But these internal references
are limited to filling up vacancies at the lower level.

The following guidelines ar issued to streamline the internal

recruitment procedure.

- An employee must have at least worked for 5 years in te

position where he is working to become eligible for
internal Recruitment.

33
 - Employees in the contractual obligation should also be
permitted to apply against internal advertisement but it
depends on his qualification & efficiency work.

External Sources:
External Recruitment is conducted when there is no internal force to fill up
the vacancy & the company is looking out for new candidates. The external
sources are used for recruiting permanent employees or who are higher up in
positions.

External Sources Used are:

1) Placement Agencies or consultants:-
The vacancy is communicated to the placement agency along with the
job description & other specification. The CVs are sent in to the company
where the HR Manager Mrs. Anjali Badam & the concerned department
head specify according to their recrument.
2) Advertising :-
Advertisements are given by- newspaper likes The Times Of India,
Indian Express etc about the vacancy along with minimum qualification
requirement. Advertisement is used when qualified or experienced
personnel are not available form other sources
3) Central Employment Exchange:-
34
 The HR Manager contacts the employment exchanges & gets the suitable
candidate for the required job.

RECRUITMENT & SELECTION POLICY OF

OTHERS

Objective: To attract select best suitable talent in the industry & to

provide a frame work for all the hiring decisions of the company.

Scope: It covers the hiring policy & procedures for all levels.

Causes:-
1) Policy should be in conformity with its general personnel policies &
should be flexible.
2) The company shall always keep its business objective & the

competency requirements as the prime criteria while selecting a

35
 candidate there is no discrimination on the bases of cost, language,
domicile & sex while selecting a candidate.
3) For each position there shall be job description & specification & the

company shall hire candidates only with specified qualification &

experience. Any kind of relaxation shall be recorded as policy
deviation with proper justification & authorized from concerned
authorities.
4) The company refers to hire candidates with sufficient relevant
experiences , however in exceptional cases a fresher can be hired with
proper justification.
5) The company uses multiple sources to search candidates such as

newspaper advertisements , Recruitment constancies & employee

referrals etc.

6) The HR Manager/ Department shall assess the credibility of each &

every recruitment agency with whose the company may associate for
its human resources sourcing association starts only after a contract is
signed on agreeable terms & conditions.

7) The HR department shall ensure that all the candidates those who
come for the interview are attended properly & promptly.

8) Every selected candidates goes through an induction program.

36
 SELECTION- THE ULTIMATE OBJECTIVE

The process of making hire or no hire decision regarding each

applicant for a job. The process typically involves determination of the
requirement for effective work performance are typically based on job
analysis depending on applicants scores on various test or impressions they
have made in interviews.
To retain & maximize the human resources whom were so carefully
selected, organization must pay careful attention to socialize them.

37
Socialization involves orienting new employees to the organization & to the
unit in which they will be working. It is important that the new employees
become familiar with the company policies, procedures & performance
expectation. Socialization can make a difference between a new workers
feeling like an outsides & a feeling like a member of the team.
According to Dale Vader, selection is the process in which the
candidates for employment are divided into two classes those who are to be
offered employment & those who are not. The process of selection begins
with the undertaking & the definition of job to be performed by those
involved in selection. These are convicted into job specializations that are
made public by using media. Job opportunities should be publicized in such
a way the enable the organization to draw upon prospective candidates from
a wider cross section of the society. Planned selection through techniques
that are the objectives, reliable & valid ensures better choice of employees.
The process of selection begins with manpower/human resource planning
that involves a through auditing of the existing manpower & planning in
advance how to more form the present to the future interns of human
resources.

The process continues in three stages, & each stage is as

important as the previous one it starts with recruitment followed by
screening & finally ends with selection. Recruitment is concerned with the
discovery of potential to locate the sources of manpower & attract them

38
insufficient numbers so as to facilitate better selection with a wider choice to
meet the job requirements & job specifications.
Selection is choosing a few from those who have applied. The
process consists of many stages in which every information decides if the
candidate will go to the next stages or fall out. It is the choice making
process in which those meeting the minimum requirement keep going to the
next stage & those falling go out of the race.
After a candidate is found to be most suited, he is offered
placement in the organization at a price scientifically arrived at by the
process of job evaluation. The terms & conditions of employment are
explained to him & finally he is inducted to the new work environment.

SELECTION PROCEDURE
39
 The various steps in the selection of the desirable person in the
employment procedure starts only after the applications from the
prospective employees are receive by the concern .These applications are
scrutinized considering the standard set out by the organization ,. The
application are screened out at each step and those who are found borne job
are selected finally .The following are the necessary steps generally involved
in the selection process ;-
1) Preliminary interview
2) Application blank
3) Employment Test
4) Employment interview
5)Reference check
6)Medical examination
7)Final selection
STEPS IN SELECTION PROCEDURE:-

1. Prelimnary interview:

It is the first step after receipt & scrutiny of the applications forms in the
Selection process .The purpose of this type of interview is to eliminate ,’
The unqualified or unsuitable candidates .It should be quite brief just to have
an idea of general education ,experience ,training,appreance,personality etc.
of the candidate & to obtain his salary requirements.If the application
appears to have some chance of being selected ,he is given the application
blank to fill.

40
2)Application Blank:
A blank application or application blank is the next important weeding out
device
in the selection procedure .The successful candidates in prelimnary
interview supplied with the application blank to get a written record of the
following information .
Identify information such as family background date & place of birth ,age,
sex, height ,citizenship,marital status etc.
Information recording education .It include information about his academic
career ,subject taken at various levels ,school certificate & degree
level,grade, division or place awarded in school & college,technical
qualification etc.
Expected salary,allowance & other fringe benefits

3.Employment test
Psychological& other test are becoming increasingly popular even in India
as a part of the selection process.However their utility is controversial .The
personnel department can guide & help in the selection of type of tests
appropriate for a particular position .

4.Employment Interview:
Perhaps this is the most complex & difficult part of the selection process.
The purpose of interview is to determine the suitability of the applicant for
the applicant for the job & job for the applicant. Interview must be

41
Conducted in a friendly atmosphere & the candidate must be asked the Basis
of job specification. Unwanted questions should be avoided.

4. Reference Check:
Employers generally provide a column in the application blank for
Reference. If the applicant crosses all the above hurdles an investigation
May be made on the reference supplied by the applicants regarding his Past
employment, education, character, personal reputation etc. Reference may
be called upon on telephones or may be contracted Through mail or
personal visit. Additional information can also be Recorded by asking the
questions from references.

5. Medical Examination:
In almost all the companies even in India medical examination is a part of
The selection process for all suitable applicants. It is conducted of the final
decision has been made to select the candidate. This is very important
because a person of poor health may generally be absent from work & the
training given to him may go waste. A person suffering from any disease
nay spread it amongst others & all this effects the working of the concern.

6. Final Selection:
If a candidate successfully overcomes all the obstacles or tests given above
he would be declared selected. An appointment letter will be given to him
mentioning the terms of appointment, pay scales, post on which Selected,

42
when be joins the organization etc. It Is the primary duty of the HR manager
to introduce him to the company & his job.
In the selection of the candidate whatever may be the procedure the
personnel department plays an important role. It should be kept in the mind
that the decision to recruit the personnel is not taken by the personnel
Department. It however assist the top executives in selecting the candidate
by devising the application from preparing the job description & setting the
job specification.

43
SELECTION PROCESS AT DAWNAY DAY AV
PVT. LTD.

• Scrutiny of CVs by HR Department

• Scrutiny of CVs by concerned departmental head
• Interview call letter send to applicants
• Personal interview
• Reference check
• Selection
• Induction

• Scrutiny of CVs by the HR Department:

The CVs received are scrutinized by the HR Department according to the
Qualifications & requirement. The CVs are sorted accordingly.

• Scrutiny of CVS by concerned Department

Head:
The concerned departmental head goes through the CVs sorted by the HR
Department taking into consideration for which post the candidate has
applied for.

• Interview call letter send to Application:

After the CVs are scrutinized, the call letter is send to the candidates to
come for the interview, & the HR head & the concerned persons to conduct
the interview are informed.

44
 • Personal Interview:
The interviews are often best carried out by panel consisting of a specialist,
HR Manager, a manager from the department concerned & an indepent
member, this would allow an all round picture of the candidate be arrived at.
After the personal interview the candidates undergo through various test
which are conducted by the personnel department.

• Reference Check:
For the recruitment of persons in higher positions the reference check of that
Person is done with the previous employer or company the person was
working with to know his reliability, character etc.

• Selection:
After the interview & other steps if the candidate is found fit for the
particular job & is the right person for the job, then the candidates are short
listed.

• Appointment Letter:
A formal letter of appointment is sent to the candidate who is selected he is
offered the job. It contains date of joining, terms of job etc.

• Finalization of terms of service:

45
1. Fixation of salary is done by the HR Department in consultation with
The head of the department concerned. This is normally done as per the
Salary structure already available in the company.

46
 2. Before a person joins prior approval of concerned head is invariably
obtained.

3. After the approval of the authority is taken, candidates are given offer
letter as per procedure.

3. Offer letters are signed by

47
.

SCREENING OF THE
EMPLOYEE

48
SCREENING
In over all process of selection, screening comes once the recruitment is
over. Screening is a process of reducing the number of applicants to few
who have a better chance of getting selected than those screened out. This is
Also called the process of short listing. Screening is generally done by the
HR department on the basis of:
a) eligibility
b) suitability
job specification must be referred to while screening candidates on the basis
of these two criteria. Methods used in screening.
a) Preliminary application
b) Screening Interview
While screening dose help reduce large numbers to manageable proportions,
It also has a risk of losing those who could have performed well in the
Subsequent selection. With more dear understanding of job description, the
risk could be reduced.

49
 ♦ PLACEMENT ♦

Once an after of employment has been made & it is accepted, the final stage
In procurement function & is concluded it maybe defined as the
determination of the job to which an accepted candidate is not be assigned
And his assignment to that job.

50
Joining Formalities:
On the day of joining, all the necessary documents are verified against the
application blank filled by the candidates earlier. Documents verified are:
• Education Qualification & certificates.
• Experience Certificates
• Clearance or no objection certificate from the previous employer
• Resume
• Acknowledged copy of offer letter.

On joining the organization the candidate has to sign the joining report:
• Fill the CV in the company format
• Fill the induction feedback form
• Fill the PF form
• Fill the investment declaration form
A perfect placement can lead to low labour turnover, higher productivity,
high morale, low rate of absenteeism & excellent work culture.

51
 CHAPTER- 4

COMPANY PROFILE

52
INTRODUCTION

Dawnay Day AV is an innovative financial services provider and advisory

firm, formed through a joint venture between Dawnay, Day International
and Alok Vajpeyi.

With an unrelenting focus on our twin values of Integrity and “Client

First" Policy, Dawnay Day AV provides advisory services to individuals
and institutional clients in India and abroad.
Dawnay, Day International is co-owned by Guy Naggar and Peter
Klimt, each of whom has more than three decades of experience in creating
value for clients in international financial markets. Alok Vajpeyi has more
than twenty years of experience building financial services businesses
around the globe.
Our mission is to forge strong, sustained relationships with our clients
by creating value for them. We do this by gaining a thorough insight into a
client’s financial needs and objectives. Attuned to the fact that no two clients
are the same, our approach to investing underscores the need for
personalized solutions in today’s financial markets.
In providing services to our clients, we take the fiduciary trust they
place in us very seriously. By strictly adhering to our core values, we ensure
that our processes, risk management systems, and staffing are concentrated
solely on preserving and increasing our clients’ hard earned capital within a
transparent and controlled investment process.

53
GROUP COMPANIES

Dawnay, Day was originally established as an issuing house in 1928 in

London, England. Dawnay, Day was acquired by its current owners, Guy
Naggar and Peter Klimt in the early 1980’s. Currently, The Dawnay, Day
Group conducts business in three broad spheres of operation - Property
Investments, Principal Investments and Financial Services. The Firm has
gross assets in excess $4 billion and a net worth that is greater than $1.5
billion.

The Firm’s jointly owned Financial Services companies include corporate

and structured finance companies, asset management companies, securities
brokerage companies, and property-related advisory services.

Working through our subsidiary companies and affiliates, we deliver high-

quality, specialized investment and advisory services to individuals and
institutional clients in Europe, Middle East, and India.

SERVICES

Dawnay Day AV Securities Private Limited is a full-service financial

services provider and advisory firm. By establishing deep relationships with

54
clients and taking time to understand their individual needs, we have quickly
created an impact across several businesses.

We intend to offer our clients access to a range of traditional and alternative

investment opportunities - relying on a mix of local and global capabilities -
including direct equity through online trading portal, private equity, real
estate, insurance, and corporate finance. In concert with our parent company,
Dawnay, Day International, we are able to provide services in an advisory
capacity to Non Resident investors and Foreign Institutional Investors.

You have the right to pursue financial independence your way. Dawnay Day
AV Securities is committed to help you do just that. We deliver State-of-the-
art Tools, excellent Customer Care, Affordable Pricing and Innovative
Technology so you can follow your own path. Need based solutions, that's
what our Product Bouquet is all about.

Equity : At Dawnay Day AV, you can place online trades for virtually any
stock listed on NSE & BSE. Dawnay Day AV offers plenty of powerful
ways to place stock orders along with the trading tools and services that help
you move quickly and conveniently. Ways to trade stock
1.)Delivery based Trading: Place delivery based orders for all stocks
listed on NSE & BSE
2.)Intra-day Trading: Execute Margin Orders for select group of
stocks listed on NSE (EQ) & BSE (A, B1 & B2)
3.)SSRS: Sell "Settlement Receivable shares".

Derivative : With a Derivative-approved Dawnay Day AV account, you can

pursue a wide range of Futures & Options trading strategies with speed and
ease. We deliver the support, information and structure that quickly lets you
spot potential opportunities and act on them fast

Customer Service & Other Value Added Services : In our continuous

endeavor to offer best of the class services to our esteemed customer, we are
glad to provide Depository and Trading Account details on Net at
www.dawnaydayavsecurities.com with host of features as well.

Distinct Features of Depository on Net :

55
Client Master Details : You can view your CDSL demat account details
such as account activation date, Status and Type of Account, Joint Holder
details, PAN , Bank details, Nominee, POA, all at one go.

Transaction Statement : A summary of all your demat transactions for a

specific period is available under this option.

Holding Statement : You can view your demat holdings in your demat
account as on the last working day.

Holding Valuation Statement : Latest market valuation of your demat

holdings is available under this option.

Distinct Features of Equity Back-office on Net :

Sauda Details : You can view your day-to-day transaction details such as
Order No, Trade No, Quantity, Market Rate, Amount etc. To view the same,
you need to provide the transaction date. Alternatively, you can also view

your transactions by giving a date range in the Global Report - I Menu -

Sauda (Cash) option.

Delivery Details : You can view the details of delivery / receipt of shares
transacted by you.

Bill Summary and Financial Statement : You can also view your Bill
Summary as well as Financial Statements.
Moreover, a host of Global Reports and MIS reports tailored to suit your
trading needs.

Electronic Contract Note (ECN) :

We are providing the facility of Electronic Contract Note to our clients on

their registered Email Id. The same can also be accessed on this website
under Services menu.

56
We once again reiterate our commitment for providing state-of-the-art
technology and services to our customers so as to add ease and convenience
in their day-to-day trading.

Demat Services :

Dawnay Day AV Securities Private Limited is a participant in Central

Depository Services Limited (CDSL), through its Depository operations.
The company believes in efficient and cost-effective service support to its
brokerage business. You will find our service charges very competitive -
offering the best value for your money.

COMPANY INFORMATION

Dawnay Day AV, in association with Asian CERC, provides you with a
veritable goldmine of information on over 5000 companies. Included here
are Profit and Loss accounts, balance sheets for the last five years, quarterly
results and news items.

Top Gainers - Stock Futures

This page indicates top gainers in derivatives market in terms of change in current price over the
previous days’ price. Page can be viewed for ‘All’ Contracts and it can also be viewed individually for
different contracts.

57
Index Futures Index Options Stock Futures Stock Options
As on 26/09/2008 4:15PM
Current Change Previous
Company Name Expiry Date Volume
Price(Rs.) (% age) Close(Rs.)
GREAT OFFSHO 27/11/2008 550.00 4.16 528.05 5
TATA COMMUNI 29/10/2008 466.65 3.63 450.30 2635
TATA COMMUNI 27/11/2008 469.40 3.45 453.75 12
COLGATEPALMO 29/10/2008 407.60 1.81 400.35 32
BALAJITELEFI 29/10/2008 147.00 1.34 145.05 38
TULIP IT 29/10/2008 908.50 1.27 897.15 8
INDUSINDBANK 29/10/2008 57.40 1.15 56.75 388
ITC LTD 29/10/2008 191.85 1.05 189.85 4086
ITC LTD 27/11/2008 191.75 1.03 189.80 40
DABUR INDIA 29/10/2008 89.20 1.02 88.30 58
JINDAL STAIN 29/10/2008 114.55 0.93 113.50 144
MRPL 27/11/2008 54.75 0.83 54.30 44
YES BANK 27/11/2008 131.00 0.77 130.00 1
HIND LEVER 29/10/2008 252.75 0.66 251.10 3612
UTV SOFTWARE 29/10/2008 752.60 0.54 748.55 29
MINDTREE CON 29/10/2008 320.00 0.53 318.30 5
SYNDICATEBAN 29/10/2008 66.95 0.37 66.70 526
AUROBNDOPHRM 29/10/2008 288.55 0.26 287.80 74
AMTEK AUTO 25/12/2008 170.00 0.00 0.00 1
BANKOFINDIA 25/12/2008 285.00 0.00 0.00 1

58
 CHAPTER NO – 5

ANALYSIS & FINDINGS

59
 ♦ PROJECT ANALYSIS ♦

• -DATA ANALYSIS
• -FINDINGS & SUGGESTIONS
• -PROBLEMS & LIMITATIONS

60
 DATA ANALYSIS

Data Analysis was carried out in Dawnay Day AV Pvt. Ltd. for the subject
of “Recruitment and Selection Procedure” for the candidates of trainee
in the company.

The data given below is in regard with TRAINEE ONLY.

The analysis consists of two sections;
1] Questions asked to the present employee of the company
II] Questions asked to the present employer of the company

61
 SECTION-I
 QUESTIONS ASKED TO THE PRESENT
EMPLOYEE OF THE COMPANY

Q1. What type of interview did you undergo?

Respondents Total

STRUCTURED (S) 01 100

UNSTRUCTURED (U) 99 100

PANEL (P) 25 100

HR MANAGER (HR) 100 100

62
OBSERVATION:

A structured recruitment is carried out in company which is a very good

Review from all points.

Panel decisions are put forward in case of any confusion.

FINDINGS:
The procedure of interview was carried out in a very structured
Manner and if any confusion arises the panel use to come together and
Take the proper decision.

SUGGESTIONS:
The decisions taken through panel is a very good policy adopted by
The company and it should be followed through out without biasness.

63
Q2. Are you satisfied by the pay package offered?

Respondents Percentage

Yes 49 65

No 26 35

Total 75 100

OBSERVATION
64
Most of the employees are satisfied with the pay package offered at the
company 2/3rd or 66% of the employees are satisfied while the rest 34% are
not because there was few terms mentioned in the bond before joining.
company must look forward with the terms and conditions and try to change
it if possible.

FINDINGS:

More than 50% of the candidates were satisfied by the pay package,
might be the rest were expecting to be offered more.

SUGGESTIONS:

The company package is quite god enough as per the training purpose,
but as we can say some people never get satisfied so cant help it.

65
Q3. Are you willing to move UK if you get the opportunity?

Respondents Percentage

Yes 64 85

No 11 15

Total 75 100

Yes 85%

No 15%

66
OBSERVATION:

Result is that a few of 15% are not willing to leave their home land where
as 85% employees are willing to as they say thy may get a big
opportunity in their career and will be able o build a bright future.

Company should take care that the rest 15% who are nt willing to
move to us must not be forced to go and some other options must be
kept available for them to develop their great future.

FINDINGS:
Maximum no. Of candidates were wiling to move to us as they found
career opportunity in that, while rest were show unwilling for the
same.

SUGGESTIONS:
The offer given by the company of migrating to us in good in concern

to the further career opportunities of the candidates, but the one who
in not willing to go must be given some other options to enlighten
their career Opportunity.

67
Q4. Is the job analysis (job description and job specification) done before
recruitment?

Respondents Percentage

Yes 65 87

No 10 13

Total 75 100

OBSERVATION:

68
87 % of the employees says that job analysis is done which have mostly
seemed to be come through external sources of recruitment where is rest
was found to be through internal sources.

This type of policy should be avoided in the company the rules

must be to all the employees in the company.

FINDINGS:

Biasness were seen in the company towards the employees came by

referrals or internal sources.

SUGGESTIONS:

Biasness must be avoidable at the point of 100% by the company.

69
Q5. Do you think this job opportunity will prove beneficial from future
point of view ?

RespondentsPercentageYes6485No1115Total75100

OBSERVATION:

Some of the employees might have been left out due to some reasons.

FINDINGS:

Maximum no.of candidates were found to be happy with the policy of

us migration after few years.

70
SUGGESTIONS:

Very few candidates did not find any opportunity in their career
through his job might be due to their different plans in futuer. company must follow the
ideas and grab it if any for the betterment of the company as well the individual.

71
Q6. Does all the candidates judged truly and fairly?

RespondentsPercentageYes6992No68Total75100

µ§

OBSERVATION:

As seen above 90% of the candidates were satisfied by the interview

procedure and claimed that there were no biased decision taken by the
interviewer.

As there is always change in the views of every person it is possible

to get different views from different person. although company must show
consciousness in the procedure if any biased ness occurred in their policies or procedures.

FINDINGS:
Biased decisions were observed at few points in the company.

SUGGESTIONS:
Biasness must be fully avoided for the purpose of goodwill of the
company, for the proper decision making is necessary in the panel.

72
Q7. How did you come to know about the vacancy?

RespondentsPercentageADVERTISEMENTS (AD)6088EMPLOYMENT EXCHANGE

(EE)22INTERNALLY (INT)54ANY OTHER (AO)86

OBSERVATION:

80% of candidates come to know about the job through news

papers, so we can say that advertisements were more preferred in
the company.

FINDINGS:

Advertisements were given more emphasized for the attraction of

candidates for he required job.

SUGGESTIONS:

The modes of advertisement should be increased for the purpose of

attracting quality candidates for the required job.

73
Q8. Is your recruitment procedure centralized or decentralized ?

RespondentsPercentageCENTRALISED75100DECENTRALISED0000Total 75100

OBSERVATION:

There is 100% centralized interview technique followed in the company.

Decentralized procedure for interview must be adopted so that
There may convenience to the candidates to get approach towards the
Company.

FINDINGS:

The recruitment and selection procedure was totally centralized

according to the company’s policy.

SUGGESTIONS:
Various centers must be made available for the purpose of interview
to avoid inconvenience of the candidates.

74
Q9. What were the weight age given to the sources by the company ?
SOURCES RespondentsPercentageINTERNAL 1580EXTERNAL6020Total 75100

OBSERVATION:
External sources were mostly preferred by the company for recruitment
procedure which was found to be one of most positive attitude of the
procedure.

FINDINGS:
External sources were mostly preferred by the company for
Recruitment procedure which was found to be one of most positive
attitude of the Procedure.

SUGGESTIONAS:
No suggestion required.

75
Q10. Are the rejected candidates informed?

RespondentsPercentageYes0000No75100Total 75100

OBSERVATION:

From the above fact it is seen that company don’t have the policy of
informing the rejected candidates as this must be avoided because it may
reduce the personal inconvenience if any among the candidates applying for
the job.

FINDINGS:

The rejected candidates were not informed about it, the reasons was
Unknown.

76
SUGGESTIONS:

The policy of informing the rejected candidates must be adopted so that the
candidates do get the feedback from the company and may proceed through other work.

77
Q11. What are the external sources of recruitment most preferred by the candidates?

RespondentsPercentageINTERNAL (INT)6088EMPLOYMENT EXCHANGE

(EE)022NEWSPAPERS (NP)054EMPLOYEE REFERALS (ER)086CAMPUS
RECRUITMENT (CR)000TOTAL75100

78
OBSERVATION:

Here we see that campus interviews are not done by the company which is
The most sourceful technique to achieve the objective of hiring the most
Qualified and skilled candidates as per the job recruitment.
So company must adopt the technique of campus recruitment
Which can prove beneficial from company’s point of view.

FINDINGS:

Campus recruitment policy were not followed by the company.

SUGGESTIONS:

Company must adopt the policy of campus recruitment for the acquaintance
of quality profiles.

79
SECTION – II

OUESTIONS ASKED TO THE PRESENT

EMPLOYER OF THE COMPANY

Q1. What are post recruitment policies followed by the company?

ResponseREFRENCE CHECK(MEDICAL TESTS(SALARY HIKE-BACKGROUND

HISTORY(

OBSERVATION:

Salary hike was not given any importance for the trinee candidates.

80
FINDINGS:

The candidates were departed from the procedure of salary like in

the period of training

SUGGESTIONS:

Post recruitment policy of the company is quite good and to

look at the point of salary hike it is quite difficult as the trainees are
offered a fixed package but still according o the performance of the
candidate something’s can be done such as gifts, incentives etc.

81
Q2. Is the salary negotiation possible?

MANAGEMENT LEVEL
YESNOMANAGEMENT TRAINEE
( LOWER
MANAGEMENT
( MIDDLE
MANAGEMENT
( SENIOR
MANAGEMENT
(

OBSERVATION:

There were no negation policies found among trainees and it true

to all trainee as they are offered fixed salary package along with all
benefits.

FINDINGS:

There were no negotiation possible in the salary offered to the

training candidates by the company.

SUGGESTIONS:
The point of salary negotiation is negligible to be taken care of as per the
point of view of the trainees.

82
Q3. Do you have compensation review policy?

MANAGEMENT
LEVEL
YESNOMANAGEMENT TRAINEE
( LOWER MANAGEMENT
( MIDDLE MANAGEMENT
( SENIOR MANAGEMENT
(

OBSERVATION:

Compensation policy must be offered to the trainees.

FINDINGS:

Few compensation policies were offered to the candidates while

departed from major of the things.

SUGGESTIONS:

Compensation policies must be reviewed to the trainees.

83
Q4. How often is one to one conversation done in the company?

MANAGEMENT
LEVEL
MOST OFTENSOME-TIMESNEVERMANAGEMENT TRAINEE
(( LOWER MANAGEMENT
( MIDDLE MANAGEMENT
( SENIOR MANAGEMENT
(

OBSERVATION:

The performance must be checked at all levels of employment.

FINDINGS:

One to one conversation were rarely done in the prospect of trainee

candidates which was found to be very depreciating process in the
company.

SUGGESTIONS:

One to one conversation must be often performed as it an help to keep

a check on the trainees and may also give them satisfaction of job by
the two way process.

84
Q5. What are the components of compensation provided to trainee ?

COMPONENTS RESPONSEYESNOHRA (LTA(PF(GRATUITY(LOANS

(BONUS(CAR / PETOL (ACCOMODATION (CONYEYANCE ALLOWANCE
(MEDICAL ALOWANCE (

OBSERVATION:

There are many things which are not provided b the company to the
candidates at least the facilities which are necessary to the day to day
living must be provided.

FINDINGS:

Candidates were not given all facilities as per their requirements.

SUGGESTIONS:

Few points are avoidable but as per the trainees view the TA must be
allotted to them and incentives must be provided wherever necessary.

Q6. What are the joining formalities to filled by the selected candidate?

COMPONENTS RESPONSEYESNOCERTIFICATES (PROOF OF WORK

EXPERIENCE (MEDICAL REPORT (PHOTO (REFRENCE LETTER (PAST
SALARY SLIP (RESIDENTIAL PROOF(PAN.NO.(BANK A/C NO. (

OBSERVATION:

The formalities to filed by the candidates were quite satisfying, but along
with that the checking process of the candidates details were lagging
behind.
Candidates work experience proof must be checked to get the idea of
his/her sincererity towards the job.
85
As the candidates are offered fixed salary package no need to refer
their past salary slips.

86
FINDINGS:

Company was lagging behind to judge the candidates from all point of
view.

SUGGESTIONS:

Proper care must be taken to avoid any ill effects to the company, so
proper verification process must be followed by the company.

87
Q7. Which parameters are preferred in the company during the selection of the candidate
for the required job?

PARAMETERS RESPONSEYESNOEXPERIENCE (THEORITICAL

KNOWLEDGE(AGE CRITERIAL (22-25)(FOCUS ON YOUNG GENERATION (

OBSERVATION:

As we can see here experience candidates were given preference for

the required job.
According to me this must not happen as it may cause
disappointment to fresher as they don’t have any experience and fulfilled
with theoretical knowledge.
Another thing is that fresher are adjustable to any kind of job so can
be preferred for job rotation at any critical point.

FINDINGS:

Theoretical knowledge of the candidate were not given any weight age in
the process of selection.

SUGGESTIONS:
Along with the practical knowledge weight age must also be given to
theoretical knowledge as is nay help at the time at crises if any.

88
CHAPTER NO – 6

FINDINGS AND SUGGESTION

89
FINDINGS AND SUGGESTIONS

FINDINGS:

SECTION-I

1) The procedure of interview was carried out in a very structured

manner and if any confusion arises the panel use to come together and
take the proper decision.

2) A&B) Most of the candidates were willing to pay the bond money but
few did showed disappointment in the policy, may be due to some
personal problem.

3) 75% polling were against the policy of bond as they said that it
formed a barrier in the selection process.

4) More than 50% of the candidates were satisfied by the pay package,
might to be rest were expecting to be offered more.

5) Maximum no. of candidate were willing to move to us as they found

career opportunity in that, while rest were how unwilling for the same.

6) Biasness were seen in the company towards the employees came by

referrals or internal sources.

7) Maximum no. of candidates were found to be happy with the policy of

us migration after few years.

8) Biased decisions were observed at few points in the company.

9) Advertisements were given more emphasized for the attraction of

candidates for he required job.

90
10) The recruitment and selection procedure was totally centralized
according to the company’s policy.

11) External sources were mostly preferred by the company for

recruitment procedure which was found to be one of most positive
attitude of the procedure.

12) The rejected candidates were not informed about it, the reason was
unknown.

13) Campus recruitment policy were not followed by the company.

SECTION – II

1) The candidates were departed from the procedure of salary hike in the
period of training.

2) There were no negotiation possible in the salary offered to the training

candidates by the company.

3) Few compensation policies were offered to the candidates while

departed from major of the things.

4) One to one conversation were rarely done in the prospect of trainee

candidates which was found to be very depreciating process in the
company.

5) Candidates were not given all facilities as per their requirements.

91
6) Company were lagging behind to judge the candidates from all point
of view.

7) Company failed to provide further educational programme to the

candidates.

8) Theoretical knowledge of the candidates were not given any weight

age in the process of selection.

92
SUGGESTIONS

SECTION – I

1) The decisions taken through panel is a very good policy adopted by

The company and it should be followed through out without biasness.

2.a&b)As most of the candidates are willing to pay the bond money,
Some options must be provided by the company for the one who are
Facing any problem to do the same.

3) Company must give a chance to those students who and skilled and
Are not able to fulfill the clause of bound due to any reasons or
provide a way of concession of installment scheme.

4) The company package is quite god enough as per the training purpose,
But as we can say some people never get satisfied so cant help it.

5) The offer given by the company of migrating to us in good in concern

To the further career opportunities of the candidates, but the one who
Is not willing to go must be given other options to enlighten their
Career opportunity.

6) Biasness must be avoidable at the point of 100% by the company.

7) Very few candidates did not find any opportunity in their career
Through his job might be due to their different plans in future
Company must follow the ideas and grab it if any for the betterment
Of the company as well the individual.

8) Biasness must be fully avoided for the purpose of goodwill of the

Company, for that proper decision making is necessary in the panel.

9) The modes of advertisement should be increased for the purpose of

Attracting quality candidates for the required job.

93
10) External source were mostly preferred by the company for
Recruitment procedure which was found to be one most positive
Attitude of the procedure.

11) The policy informing the rejected candidates must be adopted so

That the candidates do get the feedback from the company and may
Proceed through other work.

12) Company must adopt the policy of campus recruitment for the
Acquaintance of quality profiles.

SECTION – II

1) Post recruitment policy of the company is quite good and to look at

the point of salary hike it is quite difficult as the trainees are offered a
fixed package but still according to the performance of the candidate
something’s can view of the trainees.

2) The point of salary negotiation is negligible to be taken care of as per

the point of view of the trainees.

3) Compensation policies must be reviewed to the trainees.

4) One to one conversation must be often performed as it an help to keep

a check on the trainees and may also give them satisfaction of job by
the two way process.

5) Few points are avoidable but as per the trainees view the TA must be
allotted to them and incentives must be provided wherever necessary.

6) Proper are must be taken to avoid any ill effects to the company, so
proper verification process must be followed by the company.

94
7) Care should be taken that the candidates are not kept devoid of their
Education process if required any. Company should take a step
Forward to provide good education facilities to the candidates.

8) Along with the practical knowledge weight age must also be given to
Theoretical knowledge as is may help at the time at crises if any.

95
CONCLUSION

After the detailed study of the procedure of Recruitment & Selection & Induction
carried out at Dawnay Day AV Pvt. Ltd., it can be concluded that the procedure is indeed
NOT very effective.
A systematic procedure is followed by the company for recruitment & selection,
but still more effective steps are required to be applied to select right person for right job.
Due to this special recruitment & selection procedure employee can become more
competitive in every field & rate of labour turnover may also get minimized.
At last I would like to conclude may report by saying that all possible care should
be taken by Survik software limited to make their workforce efficient & competent to
make it face the global competition. As per my observation it can be said that Dawnay
Day AV Pvt. Ltd. policy regarding recruitment, selection & induction are efficient but lag
behind in few areas in a way which must be improved so that they can recruit the right
person with the required qualifications.

96
APPENDIX
&
BIBLIOGRAPHY

97
QUESTIONNAIRE

SECTION-1

QUESTIONS ASKED TO THE PRESENT

EMPLOYEE OF THE COMPANY

Q1.What type of interview did you undergo?

( STRUCTURED ( UNSTRUCTURED

( PANEL ( HRROUND

Q2. Are you satisfied by the packages offered?

( YES ( NO

Q3. Are you willing to move to US if you get the opportunity?

( YES ( NO

Q4. Is the job analysis (job description and job specification) done
before recruitment?

( YES ( NO

98
Q5. Do you think this job opportunity will prove beneficial from
future point of view?

( YES ( NO

Q6. Does all the candidates judged truly and fairly ?

( YES ( NO

Q 7. How did you come to know about the vacancy?

( YES ( NO

Q8. Is your recruitment procedure centralized or decentralized?

( YES ( NO

Q9. What were the weight age give to the sources by the company?

( YES ( NO

Q10. Are the rejected candidates informed?

( YES ( NO

Q11. What are the external sources of recruitment most preferred by

the candidates?

( YES ( NO

99
 SECTION – II

QUESTIONS ASKED TO THE PRESENT

EMPLOYER OF THE COMPANY

Q1. What are the post recruitment policies followed by the company?

ResponseREFRENCE CHECK MEDICAL TESTSSALARY HIKE

BACKGROUND HISTORY

Q2. Is the salary negotiations possible?

MANAGEMENT LEVELYESNO MANAGEMENT

TRAINEE LOWER
MANAGEMENT MIDDLE
MANAGEMENT SENIOR
MANAGEMENT

100
Q.3 Do you have compensation review policy?

MANAGEMENT
LEVELYESNOMANAGEMENT TRAINEE LOWER MANAGEMENT MIDDLE
MANAGEMENT SENIOR MANAGEMENT

Q.4 How often one to one conversation dose in the company?

101
MANAGEMENT LEVELMOST OFTENSOME- TIMESNEVER MANAGEMENT
TRAINEE LOWER MANAGEMENT MIDDLE MANAGEMENT SENIOR
MANAGEMENT

Q5. What are the components of compensation provided to trainee ?

COMPONENTSRESPONSEYESNOHRALTAPFGRATUITYLOANSBONUS
CAR/PETROLACCOMODATIONCONYEYANCE ALLOWANCEMEDICAL
ALOWANCE

102
Q6.What are the joining formalities to filled by the selected candidate?

COMPONENTSRESPONSEYESNOCERTIFICATESPROOF OF WORK
EXPERIENCEMEDICAL REPORT PHOTOREFRENCE LETTERPAST SALARY
SLIPRESIDENTIAL PROOFPAN. NO. BANK A/C NO.

Q7. Which parameter are preferred in the company during the selection of the candidate
for the required job?

103
PARAMETERRESPONSEYESNOEXPERIENCETHEROTICAL KNOWLEDGEAGE
CRITERIA(22-25)FOCUS ON YOUNG GENERATION

BIBLIOGRAPHY

BOOKS REFERRED:

BOOK NAMEPUBLISHERAUTHORHuman Resource ManagementTata N C Graw-

Hill published co. ltd.AshwathappaPersonnel ManagementN C Graw-
Hill publishing co.LtdEdwin FlippoPersonnel managementEverest publishingDiwedi

104