7066-015

Diploma in Food and Beverage Service

Food and beverage service principles 1 (multiple
choice)
What is the correct action to take if the instruction manual for a piece of machinery is
lost?

a Use the manual from another model of the machine.

b Ask the manufacturer to send a new manual.
c Write down the instructions as you remember them.
d Leave the machine without any instructions.

At the end of service, how should cheese on a cheeseboard be stored?

a It should be thrown out.

b It should be wrapped and placed in a cool room.
c It should be wrapped and placed in a fridge.
d It should be wrapped and left in a sideboard.

What action should be taken if a package is found left unattended in the food service
area?

a Inform the supervisor immediately.

b Take the package to the supervisor.
c Evacuate the building.
d Wait to see if someone returns to collect the package.

Which of the following helps to contribute to staff maintaining a high standard of personal
presentation and morale?

1 Personal self-confidence.
2 Confidence of customers.
3 Image of establishment.
4 Personal friendliness with colleagues.

a 1, 2, 3 and 4.
b 1, 2 and 3 only.
c 1 and 2 only.
d 1 only.

Should the telephone ring at the reception desk of the restaurant whilst dealing with a
customer, the correct procedure would be to

a carry on dealing with the customer and ignore the telephone

b lift the telephone receiver and leave it to rest on the reception desk whilst dealing
with the customer
c apologise to the customer and answer the telephone
d ask the customer to find another waiter, and answer the telephone.
Which of the following statements is correct?

a An á la carte menu is one in which the food is prepared in advance.

b An á la carte menu is one in which the drinks are included.
c A table d’hôte menu is one where there is a limited choice in each course.
d A table d’hôte menu is one where all the food is cooked to order.

A pre-printed type of check would most likely be found in

a an à la carte restaurant
b a fast food restaurant
c a small cafe
d a restaurant with a daily menu.

The cleaning of polished woodwork surfaces is best achieved by using

a soft soap solution and hot water

b vinegar and water solution
c linseed oil
d methylated spirit and furniture cream.

Which one of the following would be the most suitable procedure if a party of customers
complains about a draught from the air-conditioning?

a Turn off the air-conditioning.

b Try to persuade them that there is no draught.
c Move them to another table and tell the supervisor.
d Offer them free drinks and tell the supervisor.

The correct cover for the service of curry is

a soup plate, underplate, soup spoon, small knife and fork

b soup plate, underplate, sweet spoon, joint knife and fork
c joint plate, soup spoon, joint knife and fork
d joint plate, small knife and fork.

Which of the following is the best method of clearing customer plates in a busy
restaurant of a large hospital with a counter service operation?

a Conveyor belt system on which trays are placed by the customers and
serving staff.
b Trays left on the table for serving staff to clear direct to wash up.
c Staff to clear plates direct into wash up.
d Serving staff use trolleys on which to stack the plates.
A cold wedding buffet is to be held in a marquee with no refrigeration equipment. How
long can high risk foods be legally displayed?

a 1 hour.
b 2 hours.
c 4 hours.
d 6 hours.

Which one of the following is the most important when serving plated meals to the
customer in a luxury restaurant?

1 Plates placed to the left of the customer.

2 Main part of the course nearest the customer.
3 Hygienic handling of plate.
4 Hygienic handling of service equipment.

a 1, 2 and 3.
b 2, 3 and 4.
c 1 and 2 only.
d 3 and 4 only.

By law, which one of the following may be refused alcoholic beverage?

a Under-age people, and anyone with them.

b Any person who has not booked a table, and those persons who are not resident.
c Any person ordering outside of permitted hours, and those persons who are
resident.
d Under-age persons, and those persons who are drunk