Professional Documents
Culture Documents
(CHARUSAT)
Presented by
Vishalsinh Bharatsinh Gautam
M.B.A. SEMESTER – 1 ROLL. NO. – 09/MBA/06
DECEMBER 2009
1
DECLARATION
I, Vishalsinh Bharatsinh Gautam, hereby declare that the
BOOK REVIEW on “BODY LANGUAGE : Your Success
Mantra” is a result of my own work and my indebtedness
to other work publications, if any, have been duly
acknowledged.
Place: Changa
DATE: 23/11/2009 VISHAL B.
GAUATAM
2
PREFACE:
The determination to be achievers in our respective lives definitely calls for ‘effective
speaking’ of body language. This book is help you to discover what has been researched
and to assess its practical implications and applications to make you aware of the
importance of the non verbal aspect of your conversation, the magnitude that your body
language plays in your inter personal communication. This book sets out to explain what is
known from various research findings about the skills and techniques of body language. It
examines how this knowledge is applied in a variety of context and also how it may be
applied to better effect. This is ‘self-improvement’ book designed attractively and illustrated
very beautifully.
ACKNOWLEDGEMENT :
I express my gratitude to Mr. Govind Dave for his motivation and encouragement to
undertake this relatively not so explored but highly moving area of communication which
affects all individuals’ life.
3
Ex-faculty, English and Communication, Birgunj Commerce Campus, Nepal.
In this chapter author deals with the importance of the non-verbal aspect
of communication such as the different areas of body language like
gesture, posture, proxemics, kinesics nd paralinguistic etc. in the
interpersonal communication.
3) Eye Contact:
This chapter deals with the significance of eye contact in body language
and the types of direction of gaze. Eye contact arguably the most effective
means of non-verbal communication that we have.So you have to be
careful what you are conveying through your eyes.
4
4) Facial expression:
5) Head Movements:
This chapter explains about the different head movements such as ‘hea
nods’, ‘head cocks’, ’head bows’, ‘erected heads’ etc. and what they
actually convey. Head movements are important not only in talking but
also in listening, for if they are used properly they can help you to
communicate more easily and if they are misused they can affect
adversely your relationship with the person you are communicating with.
This chapter of the book throws light on posture and stance. As the title
suggests, this chapter deals with the role of posture and stance in body
language. This aspect of non-verbal communication was thought to be an
area more suited to treatment in manuals of business, but it is now being
taken more seriously as an aspect of behaviour, which can be fruit bearing
and useful in transmitting non verbal signals.
5
This chapter deals with different kinds of touch. Here, the basic difference
between ‘Body Contact’ and ‘Touch’ is explained. It also throws light on
the different types of touch such as handshakes, hugs, pats etc. and their
significance in verbal communication.
This chapter deals with the non-verbal aspects of communication and their
significance in interpersonal communication especially in negotiating,
convincing, selling products and services, giving presentation etc.
As per title this chapter deals with the non-verbal aspects of speech such
as deliberate or unconscious use of pauses, ‘ers’, ‘ums’, ‘ahs’, change in
tone, pitch, pace and accent etc. and their significance in your
interpersonal communication.
6
This chapter considers overall role of body language in personal
development in the areas such as stage performing mass addressing,
counselling, negotiating, and other interpersonal communication.
Last chapter of this book is concluding chapter that explains some do’s
and don’ts while dealing with people in business meetings, social
gatherings, via electronic media etc.
CONTENTS:
1) Body Language in Interpersonal Communication:
Body language is a language without spoken words and is therefore a non-verbal
communication.
Become more self aware of how you speak and the impact of your mode of dress
and even the way you sit and stand it all includes in body language.
Sub-Consciousness:
Usually body language occurs unconsciously.
Body language is also interlinked with spoken words and whole pattern of
behaviour from a person.
Gestures
Postures
7
2) The First Impression Lasts:
To begin is half the work. To make a good first impression is more than half the
job dealing successfully with people.
If you want people to back you up, you have to get them behind you right from the
START.
We assess some aspects of other people in the first few minutes are their voice
quality, their nationality, general appearance and physique, their occupation,
where they live, and their educational and cultural background.
The eyes communicate more than any other part of the human morphology.
Bodily cues are the most reliable of all nonverbal signals of deception.
Space is important.
Gestures communicate.
Discuss salaries frankly. It is your privilege to get these facts when you start a
job.
1) Make the other person like you and become interested in you immediately.
2) Start the other person off on the right back by doing or saying something that will
put the spotlight on him at once.
8
3) Overcome an envy or jealousy that you may momentarily feel towards another
person.
4) Try to talk in terms of the other fellow’s interests or what he wants to listen to.
5) Seek out, especially when you know in advance that you are to meet or
associate with an important person. One way to do this is to ask a question that
you are certain the other person would enjoy answering.
6) Say something or do something that will help to make the other fellow feel at
least in one particular way.
3) Eye Contact:
An old cliché says, “Look a person in the eye when you talk to him.” It simply
means that when you are communicating or negotiating with others, practice
“looking them in the pupil” and let the pupils tell you their real feelings.
1) Speaking information
6) Revealing attitudes
Eye Grammar:
The pupils of your eyes may dilate or contract as per your attitude and mood.
Such diversity in your response is directly associated with what we call ‘Gaze
Behaviour’.
1) Formal Gaze
2) Informal Gaze
3) Personal Gaze
9
4) Lateral Gaze
4) Facial Expressions:
We gain good information about people’s emotional state from the expressions on
their faces. Their attitude towards us can be clearly understood, according to
whether their expressions show pleasure or displeasure, interest or boredom, fear
or anger.
• A raised eyebrow and a twist to the mouth shows that we are in a playful
mood.
Face Facts:
Different parts of the face are attended to when observers perceive different
emotions.
• Happiness is seen in the cheeks and the mouth as well as in the eyes.
• Anger is perceived from the appearance of the whole face and not just
from the brows and the colour of the face as many people suppose.
5) Head Movements:
11
The most obvious and perhaps most frequently used head movement is the nod.
It signifies agreement, affirmation or approval.
Head movements are important not only in talking but also in listening for, if they
are not used properly they can quickly affect adversely in our relationship with
another person.
Talking Heads:
Indicate attitudes
To replace speeches
Listening Heads:
When we are listening to others we tend unconsciously to copy their head
movements.
When listening in a seated position, the head is often propped by the thumb
and the first two fingers of the hand. This is widely interpreted by speakers as
a sign of intellectual interest.
Head Gestures:
Head nod : It is positive gesture used in most cultures to signify, ‘yes’.
To recognize someone.
Puffed chest
Sucked stomach
Crossed/Uncrossed legs
Inviting buttocks
Fingertip kissing
Finger crossing
Eyelid pulling
Nose tapping
Thumb upping
Nose touching
Clenched teeth
Chin stroking
13
7) Postures and Stance:
There are three main kinds of posture:
• Standing
• Sitting
• Lying down
Lower status can be shown by bowing the head, closed body positions and
holding the body to make it appear smaller than it actually is.
Seating arrangements:
14
Corner seating arrangement at social settings such as restaurants
Orientation:
Triangular orientation enables to establish rapport with the person being talked.
Orientation at right angles with one person facing directly while the other is half
turned away.
Touching can have a powerful effect on how we react to a situation. Even if we are
touched accidentally or unintentionally, we can still be significantly affected by it.
• When listening to someone else’s worries rather than expressing their own.
Types of Touching:
Functional/ Professional Touch.
Social Touch.
Genial Touch.
Passionate Touch.
15
Sexual Touch
Shaking Hands:
Dominance: This person is trying to dominate others.
Handshake Styles:
Aggressive Handshake.
Politician Handshake.
Double-Handed Handshake.
Hair grooming
Nape scratching
Eye rubbing
Chin holding.
16
10) Appearance and Physique:
The size and shape of our body and the way we cover those bodies with clothing
of various kinds, exerts a considerable influence over how other people perceive
us and over how much attention they pay to us.
Formally dressed
Darker colour for the lower part and lighter one for the upper part of the body.
Mesomorph: Muscular
Endomorph: Fat
17
Posture is the next thing to master, get your posture right and you’ll
automatically start feeling better.
Head position great one to play around with, with yourself and others. When
you want to feel confident and self assured keep your head level up.
Arms give away the clues as to how open and receptive we are to everyone
we meet and interact with, so keep your arms out to the side of your body or
behind your back.
Legs tend to move around a lot more than normal when we are nervous,
stressed or being deceptive. So best to keep them as still as possible
especially in interview or work meetings.
Angle of the body in relation to others gives an indication of our attitudes and
feelings towards them.
Hand gestures ; palms slightly up and outward is seen as open and friendly.
Palm down gestures are generally seen as dominant.
Distance from others is crucial if you want to give off the right signal.
Ears, play a vital role in communication with others, even though in general
terms most people can’t move them much, if at all.
Mouth movements can give away all sorts of clues. We purse our lips and
sometimes twists them to the side when we are thinking.
• Volume of speech
• Tone of speech
• Pitch of speech
• Voice quality
• Rate of speaking
18
• Vocal accent
• Stress on words
• Punctuation
• Pitch
• Pauses
• Pronunciation
• Enunciation
Non-verbal aspects of speech can be used to support the emotion being expressed;
• Sadness
• Happiness
Speech Errors :
Most people find it extremely difficult even when reading from a prepared text, to
read without speech errors. Such increased error rate can be an indication of telling
lies or trying to deceive in some other way.
Dovetailing in discussion
19
Cultural Differences:
For example, American and British tend to be relatively restrained in their facial
expressions. Italians, however, tend to be much more volatile. The Japanese keep a
very straight face in public and use a faint smile in private.
Business as Usual:
Africans and Indians have general chat at the beginning of business meetings.
Nursing
Business People
Teaching
Stage Performers
Other Occupations
Tolerating ambiguity
Relating to people
Being non-judgemental
Empathy
Persistence
20
15) Body Language in Courtship:
Men look for those characteristics in women, which differentiate them from men:
• Fuller lips
• Narrower eyebrows
• A softer complexion
• Long legs
Women find attractive in men that they look for tallness, a muscular chest, broad
shoulders, and muscular biceps.
Mark cook and Robert McHenry quote a study, which suggested the ideal face of
both sexes is;
• Large eyes
• A straight nose
• Long eyelashes
The most aggressive sexual display he can make towards the female is the
aggressive ‘thumbs-in-belt’ gesture that highlights his genital region.
21
Female Courtship Gestures and Signals:
The head toss
Exposed Wrists
Open legs
Rolling Hips
Sideways glance
Closer proximity
Appealing appearance
Speech intonation
Qualities of Stars:
Speaking eyes
Tossing head
Elegant gestures
22
Great appearance
How to Be Attractive:
Eye contact
Facial expression
Head movements
Gestures
Posture
Bodily contact
The Basics:
To be courteous and thoughtful to the people around you, regardless of the
situation.
23
Consider other people’s feelings.
Avoid raising your voice using harsh or derogatory language towards anyone .
Make it point to arrive ten or fifteen minutes early for a meeting, introduce yourself
to the other participants.
When you are visiting another site, linger over a cup of coffee and introduce
yourself to people nearby.
It’s a good idea to remember what you can about people; and to be thoughtful.
Gestures need to be rather limited, though there is a role for less inhibition when
expressing emotions with everybody present can be expected to agree.
Forward lean in posture, with some asymmetry to make the situation less formal,
will help, as will, for the same reason.
Negotiation Styles:
Sitting forward on a chair
Steepling
Doodling
24