Professional Documents
Culture Documents
Description
This unit covers the fundamental skills needed for employment and the application of
industry and company procedures, guidelines, policies and standards in a daily work context
within the financial services industry.
Employability Skills
Application Of Unit
This unit requires the application of an understanding of the industry and the way it operates
to the work carried out by the employee. It involves demonstration of a working knowledge
of company policy and procedures required to undertake day to day tasks. It is the base unit
on which the other skills required for work in the financial services industry are built. It may
be applied in all sectors of the industry.
Unit Sector
Performance criteria
Required skills:
• basic numeracy skills including use of appropriate software, databases and computer
and keyboards skills
• referral skills
Required knowledge:
Knowledge requirements include:
Range statement
The range statement relates to the unit of competency as a whole. It allows for different work
environments and situations that may affect performance. Bold italicised wording, if used in
the performance criteria, is detailed below. Essential operating conditions that may be present
with training and assessment (depending on the work situation, needs of the candidate,
accessibility of the item, and local industry and regional contexts) may also be included.
• financial markets
Legislation, regulations • industry codes of practice
• occupational health and safety (OH&S) legislation
• Anti-discrimination legislation
• Consumer Credit Code
• Privacy Act
• legislation covering competition, prudential regulation
• finance code
• Electronic Funds Transfer (EFT) code of conduct
• Financial Transaction Reports Act
and codes of practice
• Corporations Act (including Accounting Standards)
may include:
• Business Names legislation
• Financial Services Reform Act (FSRA)
• Taxation Law
• Australian Accounting Standards
• Superannuation Industry (Supervision) (SIS) Act
• induction program
• maintaining confidentiality
• use of company property, resources and authority
• duty of care
• non-discriminatory practices
• conflict of interest
• full disclosure of remuneration/fees and other conflicts of
Philosophy and ethical
interest which may influence the adviser's
standards may include:
recommendation
• good faith
• mission statements
• induction program
• profits forecasts
• in person
Format appropriate for • by telephone, facsimile or other electronic means
the audience may • written document
include:
• application form
• professional workshops
• community courses
Professional
• in-house programs
development
• coaching and mentoring
opportunities may
• conferences
include:
• e-learning