Platinum

Disclaimer: This is only a summary of the product features and is for reference purpose only. The details of benefits available shall be as
described in the Plan document, and will be subject to the Plan Terms, Conditions and Exclusions. Please call our customer service if you
require any further information or clarification.

Statutory warning: Prohibition of rebates (under Section 41 of Insurance Act 1938); no person shall allow or offer to allow either directly
or indirectly as an inducement to any person to take out or renew or continue an insurance in respect of any kind of risk relating to life or
property, in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the plan, nor shall
any person taking out or renewing or continuing a plan accept any rebate, except such rebate as may be allowed in accordance with the
published prospectus or the tables of the insurer. Any person making default in complying with the provision of this section shall be
punished with fine, which may extend to five hundred rupees.

Max Bupa Health Insurance Company Limited

PEACE OF MIND FROM AN
EXPERT YOU CAN TRUST
Registered Office: Max House, 1 Dr. Jha Marg, Okhla, New Delhi - 110 020
Corporate Office: D-1, 2nd Floor, Salcon Ras Vilas, District Centre, Saket, New Delhi - 110 017
HB/PB/0310/V1.0

Delhi: N – 9, South Extension II, New Delhi – 110 049

Mumbai: Unit Number 31 & 32, 3rd Floor, VIRAJ – 124 S.V. Road, Khar West, Mumbai – 400 052
Pune: 4th Floor, 415 A/B/C, 132/B/1, Plot No. 1, Ganeshkhind Road, Near University Circle, Pune - 411 007
Bangalore: No. 30/1, Hosur Main Road, Bangalore - 560 095
Chennai: 1st Floor, Ampa Manor, 107/2, Nelson Manickam Road, Aminjikarai, Chennai - 600 029
Hyderabad: 10-5-11 and 12 Main Road, Masab Tank, Road No1, Banjara Hills, Hyderabad - 500 034

Insurance is the subject matter of solicitation

‘Max’, Max Logo, 'Bupa' and HEARTBEAT logo are trademarks of their respective owners t Health Insurance
Heartbeat Plan
Health Insurance Plan
and are being used by Max Bupa Health Insurance Company Limited under license. Customer Guide
UAN : MB/BR/09-10/14

Your family’s health
comes first
We all aspire to provide the very best for
our families. Nothing seems more
important than their well being, and that, is
surely at the top of your mind.
Today, even as medical science is making
revolutionary progress in healthcare, the
average age of lifestyle diseases seems to
be reducing rapidly. The solution then,
would be to make changes towards leading
a healthier, happier life. And what would be
better if you knew that you also had access
to the very best of healthcare; if you might
need it some day.
There is no better solace than knowing that
the best treatment is there for you when
you need it. And a good health insurance
cover gives you just that. Peace of mind,
and the freedom to protect your hard
earned assets.
When it comes to your family’s health, you
need a partner you can trust. Someone
who will be there for you, through thick
and thin.
We at Max Bupa, understand what you
need - to provide the very best for your
family, no matter what. That is why, this
plan offers you comprehensive cover and
Max India Limited: A reputation
personalised care and service; just what
for excellence
you need.
Expertise is important, when it comes to delivering excellence.
Max Bupa: Combining local
understanding with global expertise
Max India and Bupa, an international Bupa: 60 years of care
health insurance company, have joined
Established in 1947 as the British United
hands to bring to India Max Bupa Health
Provident Association, Bupa today has
Insurance. We believe in nurturing
over 10 million customers across
long-term relationships with our customers
190 countries.
by providing the highest levels of quality in
service. Read more about our parent
Bupa brings in a wealth of experience in
companies.
serving customers directly in Health
Insurance across the world. Bupa runs Care
Homes for elderly and young disabled
people. It also provides health assessment,
The Max India Group brings expertise in
health coaching and work place health
Insurance and Healthcare with a strong
programmes for customers.
presence in Life Insurance (Max New York
Life Insurance Company Limited),
Healthcare (Max Healthcare Institute Ltd.)
and Clinical Research (Max Neeman
Medical International Limited).
A Rs. 5,000 Crore group, it has over 500
offices across India, more than 20,000
employees and 84,000 agents, all
focused on delivering value to its
3.5 million customers.
1

Your family’s health
comes first
We all aspire to provide the very best for
our families. Nothing seems more
important than their well being, and that, is
surely at the top of your mind.
Today, even as medical science is making
revolutionary progress in healthcare, the
average age of lifestyle diseases seems to
be reducing rapidly. The solution then,
would be to make changes towards leading
a healthier, happier life. And what would be
better if you knew that you also had access
to the very best of healthcare; if you might
need it some day.
There is no better solace than knowing that
the best treatment is there for you when
you need it. And a good health insurance
cover gives you just that. Peace of mind,
and the freedom to protect your hard
earned assets.
When it comes to your family’s health, you
need a partner you can trust. Someone
who will be there for you, through thick
and thin.
We at Max Bupa, understand what you
need - to provide the very best for your
family, no matter what. That is why, this
plan offers you comprehensive cover and
Max India Limited: A reputation
personalised care and service; just what
for excellence
you need.
Expertise is important, when it comes to delivering excellence.
Max Bupa: Combining local
understanding with global expertise
Max India and Bupa, an international Bupa: 60 years of care
health insurance company, have joined
Established in 1947 as the British United
hands to bring to India Max Bupa Health
Provident Association, Bupa today has
Insurance. We believe in nurturing
over 10 million customers across
long-term relationships with our customers
190 countries.
by providing the highest levels of quality in
service. Read more about our parent
Bupa brings in a wealth of experience in
companies.
serving customers directly in Health
Insurance across the world. Bupa runs Care
Homes for elderly and young disabled
people. It also provides health assessment,
The Max India Group brings expertise in
health coaching and work place health
Insurance and Healthcare with a strong
programmes for customers.
presence in Life Insurance (Max New York
Life Insurance Company Limited),
Healthcare (Max Healthcare Institute Ltd.)
and Clinical Research (Max Neeman
Medical International Limited).
A Rs. 5,000 Crore group, it has over 500
offices across India, more than 20,000
employees and 84,000 agents, all
focused on delivering value to its
3.5 million customers.
1

Recognition and awards
Max India Limited:
Max New York Life declared a
‘Superbrand’ by Superbrands India
in 2008
CII-Exim Bank Award for Business
Excellence awarded to Max New York
Life in 2008
CIO 100 Award for technology
implementation
Bupa:
The Health Insurance Company of the
Year Award - awarded at the U.K. Health
Insurance Awards 2009
Best International Private Medical
Insurance Provider 2008 - awarded at
the U.K. Health Insurance Awards
Best Medical Insurer Company (2008,
Bupa Arabia) - awarded at
the Jeddah Chamber of Commerce and
Industry Health Committee Awards
Source Max India Ltd. Annual Report 2008-09
Source - Half year financial report published on
www.bupa.com in June 2009
Best Healthcare Provider of the Year -
awarded at the U.K. Corporate Adviser
Awards 2009
Best Individual Private Medical Insurance
Provider - awarded at the U.K Money
Marketing Awards 2009
I put my trust in a name
trusted by 10 million people across
190 countries.
1. Most comprehensive cover
2 3
It’s not about cover for a year, but a relationship for life.
Heartbeat Health Insurance Plan –
Start a healthy relationship with us
Heartbeat Health Insurance Plan is a
family oriented Health Insurance Policy
which is simple to buy and extremely
easy to understand. In addition to
comprehensive Health Insurance that suits
your needs, it also helps you care for your
health proactively over time. You don’t just
buy an annual insurance from us. Our
focus is on building a long-term health
relationship with you and your family.
We believe that a healthy relationship is
built by understanding your needs, by
coming closer to you, through a
continuous dialogue with you on what
matters the most. Which is why our
Heartbeat Health Insurance Plan comes
with thoughtfully designed benefits. Here
are 14 good reasons for you to choose
Heartbeat Health Insurance plan.
Our Platinum plan can cover an individual
or a family for up to Rs.50 lacs of annual
sum assured. The coverage includes
outpatient benefits as well as
hospitalisation benefits.
2. We talk directly to you
We talk to you directly, and not through
any third parties. We are always there for
you when you need us. Because you
should concentrate on getting better or
looking after your loved ones, rather than
chasing a “third party” for settlement of
your claims.
3. Cashless facility at quality hospitals
You can access cashless facility at quality
hospitals near you, thanks to our valued
relationship with them.

Recognition and awards
Max India Limited:
Max New York Life declared a
‘Superbrand’ by Superbrands India
in 2008
CII-Exim Bank Award for Business
Excellence awarded to Max New York
Life in 2008
CIO 100 Award for technology
implementation
Bupa:
The Health Insurance Company of the
Year Award - awarded at the U.K. Health
Insurance Awards 2009
Best International Private Medical
Insurance Provider 2008 - awarded at
the U.K. Health Insurance Awards
Best Medical Insurer Company (2008,
Bupa Arabia) - awarded at
the Jeddah Chamber of Commerce and
Industry Health Committee Awards
Source Max India Ltd. Annual Report 2008-09
Source - Half year financial report published on
www.bupa.com in June 2009
Best Healthcare Provider of the Year -
awarded at the U.K. Corporate Adviser
Awards 2009
Best Individual Private Medical Insurance
Provider - awarded at the U.K Money
Marketing Awards 2009
I put my trust in a name
trusted by 10 million people across
190 countries.
1. Most comprehensive cover
2 3
It’s not about cover for a year, but a relationship for life.
Heartbeat Health Insurance Plan –
Start a healthy relationship with us
Heartbeat Health Insurance Plan is a
family oriented Health Insurance Policy
which is simple to buy and extremely
easy to understand. In addition to
comprehensive Health Insurance that suits
your needs, it also helps you care for your
health proactively over time. You don’t just
buy an annual insurance from us. Our
focus is on building a long-term health
relationship with you and your family.
We believe that a healthy relationship is
built by understanding your needs, by
coming closer to you, through a
continuous dialogue with you on what
matters the most. Which is why our
Heartbeat Health Insurance Plan comes
with thoughtfully designed benefits. Here
are 14 good reasons for you to choose
Heartbeat Health Insurance plan.
Our Platinum plan can cover an individual
or a family for up to Rs.50 lacs of annual
sum assured. The coverage includes
outpatient benefits as well as
hospitalisation benefits.
2. We talk directly to you
We talk to you directly, and not through
any third parties. We are always there for
you when you need us. Because you
should concentrate on getting better or
looking after your loved ones, rather than
chasing a “third party” for settlement of
your claims.
3. Cashless facility at quality hospitals
You can access cashless facility at quality
hospitals near you, thanks to our valued
relationship with them.

4. Assured plan renewal for life
We assure you renewability for life. We are
not here for just one year of your life, we
are there for you for a lifetime.
5. Maternity & Child care benefits
Maternity benefit: The Family Floater
option provides you maternity benefits
for up to two deliveries. This benefit is
available after you and your spouse
have been covered for 24 months
continuously. We also pay pre and post
maternity expenses.
New born coverage: All new born babies
(where we have paid the maternity
claim) are automatically covered from
birth until the next renewal of the plan.
Vaccinations: First year vaccinations for
all new borns (where we have paid the
maternity claim) are covered.
Child care: We provide vaccinations as
well as nutrition and diet consulting for
children up to 12 years.
Heartbeat Health
7. More comprehensive coverage: Insurance Plan gives me
All day care procedures covered: We comprehensive coverage.
cover all day care procedures, not a
select few.
Limited exclusions: Heartbeat plan has
limited exclusions, whether its for one
year, two year or permanent exclusions.
8. Proactive health relationship &
management benefits
Health check-up on renewal: Because
your health is precious and should be
well looked after.
I should be
able to get a health
plan, irrespective of
my age.

6. No age restriction for enrollment

We cover every member of your family,
across every stage in life - from new borns
to senior citizens. There is no minimum or
maximum age for enrollment.

4

4. Assured plan renewal for life
We assure you renewability for life. We are
not here for just one year of your life, we
are there for you for a lifetime.
5. Maternity & Child care benefits
Maternity benefit: The Family Floater
option provides you maternity benefits
for up to two deliveries. This benefit is
available after you and your spouse
have been covered for 24 months
continuously. We also pay pre and post
maternity expenses.
New born coverage: All new born babies
(where we have paid the maternity
claim) are automatically covered from
birth until the next renewal of the plan.
Vaccinations: First year vaccinations for
all new borns (where we have paid the
maternity claim) are covered.
Child care: We provide vaccinations as
well as nutrition and diet consulting for
children up to 12 years.
Heartbeat Health
7. More comprehensive coverage: Insurance Plan gives me
All day care procedures covered: We comprehensive coverage.
cover all day care procedures, not a
select few.
Limited exclusions: Heartbeat plan has
limited exclusions, whether its for one
year, two year or permanent exclusions.
8. Proactive health relationship &
management benefits
Health check-up on renewal: Because
your health is precious and should be
well looked after.
I should be
able to get a health
plan, irrespective of
my age.

6. No age restriction for enrollment

We cover every member of your family,
across every stage in life - from new borns
to senior citizens. There is no minimum or
maximum age for enrollment.

4
 at
ea rtbe
H
o c h oose
ns t r
R easo n sive
cove
1 4 e h e My health insurance
ompr PA
M ost c e , no T takes care of all my needs.
✓ v i c
Ser
irect
✓ D cility
l e s s fa life
as h l for fits
✓C r e n e w a
r e bene
ed a
ssur ild c
✓A n d Ch ent
e r n ity a
o r e nrollm
✓M
at ion f
s trict rage
a g e r e
i v e cove
✓ No ens t
c o m preh n a g emen
✓M
ore h ma tion
i v e healt sulta
o a c t r c o n
✓ Pr octo
i a l i s tD
ec
✓ Sp
n
opinio nrollm
ent
✓ E- b l e e
nsi
espo rvice
✓R l i t y se
u a
igh q
✓H riod
e l o ok pe
e
✓ Fr
aving
T ax s
✓

24/7 health line: You can access health
advice when you need it.
Health relationship loyalty programme:
If the plan is renewed with us, you are
eligible for health services and products
worth upto 10% of your renewal
premium.
10. E-opinion
with a specialist doctor. We also pay for
any diagnostic tests prescribed by the
specialists.
l Iff your plan
l is renewed without
any break and there is an unutilised
amount, we carry forward 80% of this
unutilised amount to the next plan year.

9. Specialist Doctor consultation and In case you need a second opinion for a life
diagnostic tests threatening medical condition, we can
provide you one e-opinion for the same.
You are covered for outpatient consultation

6
 at
ea rtbe
H
o c h oose
ns t r
R easo n sive
cove
1 4 e h e My health insurance
ompr PA
M ost c e , no T takes care of all my needs.
✓ v i c
Ser
irect
✓ D cility
l e s s fa life
as h l for fits
✓C r e n e w a
r e bene
ed a
ssur ild c
✓A n d Ch ent
e r n ity a
o r e nrollm
✓M
at ion f
s trict rage
a g e r e
i v e cove
✓ No ens t
c o m preh n a g emen
✓M
ore h ma tion
i v e healt sulta
o a c t r c o n
✓ Pr octo
i a l i s tD
ec
✓ Sp
n
opinio nrollm
ent
✓ E- b l e e
nsi
espo rvice
✓R l i t y se
u a
igh q
✓H riod
e l o ok pe
e
✓ Fr
aving
T ax s
✓

24/7 health line: You can access health
advice when you need it.
Health relationship loyalty programme:
If the plan is renewed with us, you are
eligible for health services and products
worth upto 10% of your renewal
premium.
10. E-opinion
with a specialist doctor. We also pay for
any diagnostic tests prescribed by the
specialists.
l Iff your plan
l is renewed without
any break and there is an unutilised
amount, we carry forward 80% of this
unutilised amount to the next plan year.

9. Specialist Doctor consultation and In case you need a second opinion for a life
diagnostic tests threatening medical condition, we can
provide you one e-opinion for the same.
You are covered for outpatient consultation

6

11. Responsible enrollment
To start a relationship that lasts a lifetime,
we make every effort to understand your
health profile before you sign up. So that
when you need us, we are there to provide
speedy and efficient support and a hassle
free claim experience.
12. High quality service
Relationship manager: We may assign a
relationship manager who will personally
help you at the time of hospitalisation
and attend to your claims settlement,
leaving you free to concentrate on
getting yourself or your loved
ones better.
24x7 customer service: Our 24x7
customer helpline is always there to help
you whenever the need arises. The
helpline provides you a range of services
including pre-authorisation, plan and
payment related queries, claims
information and other services that you
may need.
Health information at your fingertips:
As a customer, you can access your own
page on the Max Bupa website for
storing your claims history, health
information, health profile, including
records of tests you may have taken
while enrolling with us. Based on your
Choosing the right plan matters a lot.
requirements, you can access relevant
health information and support to Choose your plan
improve your lifestyle and your family’s
health.
13. Free look period
Our health insurance plans are transparent
You can choose between three levels of The premium for Family Floater option
and easy to understand. In case if you are
cover, depending on your requirements. depends on the age of the eldest insured
not satisfied we provide you a 15 day
Each plan comes with comprehensive member. This plan is renewable for any
freelook period within which you can cancel
family oriented benefits, to ensure your age. You can be covered under this plan
your plan stating the reason.
needs are well covered. throughout your life.
14. Tax savings
Heartbeat Health Insurance Plan can be
You will save tax under Section 80D of The
taken for an individual and/or a family. The
Income Tax Act. Tax benefits are subject to
Family Floater option is available in any of
change in the tax laws, please consult your
the following combinations:
tax advisor for details. My family
is equally important when
1 Adult + 1 Child
it comes to choosing a
2 Adults + 1 Child 2 Adults
health plan.
1 Adult + 2 Children
2 Adults + 2 Children
8 9

11. Responsible enrollment
To start a relationship that lasts a lifetime,
we make every effort to understand your
health profile before you sign up. So that
when you need us, we are there to provide
speedy and efficient support and a hassle
free claim experience.
12. High quality service
Relationship manager: We may assign a
relationship manager who will personally
help you at the time of hospitalisation
and attend to your claims settlement,
leaving you free to concentrate on
getting yourself or your loved
ones better.
24x7 customer service: Our 24x7
customer helpline is always there to help
you whenever the need arises. The
helpline provides you a range of services
including pre-authorisation, plan and
payment related queries, claims
information and other services that you
may need.
Health information at your fingertips:
As a customer, you can access your own
page on the Max Bupa website for
storing your claims history, health
information, health profile, including
records of tests you may have taken
while enrolling with us. Based on your
Choosing the right plan matters a lot.
requirements, you can access relevant
health information and support to Choose your plan
improve your lifestyle and your family’s
health.
13. Free look period
Our health insurance plans are transparent
You can choose between three levels of The premium for Family Floater option
and easy to understand. In case if you are
cover, depending on your requirements. depends on the age of the eldest insured
not satisfied we provide you a 15 day
Each plan comes with comprehensive member. This plan is renewable for any
freelook period within which you can cancel
family oriented benefits, to ensure your age. You can be covered under this plan
your plan stating the reason.
needs are well covered. throughout your life.
14. Tax savings
Heartbeat Health Insurance Plan can be
You will save tax under Section 80D of The
taken for an individual and/or a family. The
Income Tax Act. Tax benefits are subject to
Family Floater option is available in any of
change in the tax laws, please consult your
the following combinations:
tax advisor for details. My family
is equally important when
1 Adult + 1 Child
it comes to choosing a
2 Adults + 1 Child 2 Adults
health plan.
1 Adult + 2 Children
2 Adults + 2 Children
8 9
 My health plan gives me accidental cover as well.

Heartbeat - Product benefits table

Overall Sum Insured (Rupees) 15 Lacs 20 Lacs 50 Lacs

What is covered
In-patient treatment

Surgical operations, including pre and post-operative care

Nursing care, drugs and surgical dressings

Doctors’ fees Covered up to Sum Insured Your Heartbeat Health Insurace plan covers admission to the hospital and 60 days
Operation theatre charges and intensive care you for the costs of treatment of a disease, after discharge from the hospital.

Pathology, x-rays, diagnostic tests and therapies illness, injury or accident that leads to your
recovery, conservation of your condition, or Day care procedures
Prosthetic implants
to restore you to your previous state of
Hospital accommodation Single Private Room. Upgrade to next level, subject to availability
health as quickly as possible. Domiciliary treatment: Medical expenses
Pre and post hospitalisation expenses including doctor’s consultation,
Covered up to Sum Insured
diagnostic tests, medicines, drugs and consumables for treatment taken at home.
All day care procedures Covered up to Sum Insured
You are covered for emergency and
Child care benefits non-emergency treatment, in both network & Organ donation: Medical expenses for an
Maternity cover for up to 2 deliveries
Covered up to Covered up to Covered up to out-of-network hospitals. We pay, up to the organ donor’s treatment for harvesting of
Rs 60,000 Rs 75,000 Rs 1,00,000

New born baby cover Covered up to Sum Insured yearly maximum sum insured. the organ.

Vaccinations for children upto 12 years and nutrition and diet consulting Covered up to Sum Insured
We cover the following expenses: Maternity & childcare benefits: Medical
Further benefits
In-patient treatment: Including medical expenses for maternity & childcare
Health check-up at time of renewal Annual
fees for doctors, diagnostics, medicines, (vaccination and nutrition consulting)
Organ transplant when medically necessary Covered up to Sum Insured
operation theatre, hospital under family floater plan.
Covered at acutal cost in Network hospitals
Emergency ambulance (*)
up to Sum Insured
accommodation and other
Domiciliary treatment
Covered up to Covered up to Covered up to related expenses. Emergency ambulance: Expenses incurred
Rs 75,000 Rs 1,00,000 Rs 2,50,000

Out-patient benefits to transfer the insured person following an

Out-patient benefits covering specialist consultation and costs of Covered up to Covered up to Covered up to
Pre & post hospitalisation medical emergency to the nearest hospital.
diagnostics tests prescribed by them. Rs 10,000 Rs 15,000 Rs 20,000
expenses: Medical expenses incurred due
Additional services to illness up to 30 days period
24x7 healthline Available immediately before an insured person’s
Relationship manager Available

Second e-opinion Available

Health relationship programme

Cumulative benefit every year on renewal Up to 10% of renewal premium

14 11
Co-pay of 20% of reasonable and customary charges for claims of persons above 65 years of age.
* Emergency ambulance - maximum of Rs. 2000/- per event for out-of-network.
 My health plan gives me accidental cover as well.

Heartbeat - Product benefits table

Overall Sum Insured (Rupees) 15 Lacs 20 Lacs 50 Lacs

What is covered
In-patient treatment

Surgical operations, including pre and post-operative care

Nursing care, drugs and surgical dressings

Doctors’ fees Covered up to Sum Insured Your Heartbeat Health Insurace plan covers admission to the hospital and 60 days
Operation theatre charges and intensive care you for the costs of treatment of a disease, after discharge from the hospital.

Pathology, x-rays, diagnostic tests and therapies illness, injury or accident that leads to your
recovery, conservation of your condition, or Day care procedures
Prosthetic implants
to restore you to your previous state of
Hospital accommodation Single Private Room. Upgrade to next level, subject to availability
health as quickly as possible. Domiciliary treatment: Medical expenses
Pre and post hospitalisation expenses including doctor’s consultation,
Covered up to Sum Insured
diagnostic tests, medicines, drugs and consumables for treatment taken at home.
All day care procedures Covered up to Sum Insured
You are covered for emergency and
Child care benefits non-emergency treatment, in both network & Organ donation: Medical expenses for an
Maternity cover for up to 2 deliveries
Covered up to Covered up to Covered up to out-of-network hospitals. We pay, up to the organ donor’s treatment for harvesting of
Rs 60,000 Rs 75,000 Rs 1,00,000

New born baby cover Covered up to Sum Insured yearly maximum sum insured. the organ.

Vaccinations for children upto 12 years and nutrition and diet consulting Covered up to Sum Insured
We cover the following expenses: Maternity & childcare benefits: Medical
Further benefits
In-patient treatment: Including medical expenses for maternity & childcare
Health check-up at time of renewal Annual
fees for doctors, diagnostics, medicines, (vaccination and nutrition consulting)
Organ transplant when medically necessary Covered up to Sum Insured
operation theatre, hospital under family floater plan.
Covered at acutal cost in Network hospitals
Emergency ambulance (*)
up to Sum Insured
accommodation and other
Domiciliary treatment
Covered up to Covered up to Covered up to related expenses. Emergency ambulance: Expenses incurred
Rs 75,000 Rs 1,00,000 Rs 2,50,000

Out-patient benefits to transfer the insured person following an

Out-patient benefits covering specialist consultation and costs of Covered up to Covered up to Covered up to
Pre & post hospitalisation medical emergency to the nearest hospital.
diagnostics tests prescribed by them. Rs 10,000 Rs 15,000 Rs 20,000
expenses: Medical expenses incurred due
Additional services to illness up to 30 days period
24x7 healthline Available immediately before an insured person’s
Relationship manager Available

Second e-opinion Available

Health relationship programme

Cumulative benefit every year on renewal Up to 10% of renewal premium

14 11
Co-pay of 20% of reasonable and customary charges for claims of persons above 65 years of age.
* Emergency ambulance - maximum of Rs. 2000/- per event for out-of-network.
 I need to be absolutely clear about what I am not covered for.
What is not covered
Pre-existing conditions: Benefits will not
be available for pre-existing conditions
until 48 months of continuous coverage
from first plan start date.
90 days waiting period: We will not
cover treatment during first 90 days of
the plan, unless the treatment needed is
a result of an accident or emergency.
This waiting period does not apply for
renewal plans.
Specific waiting periods: For persons
above 60 years of age some conditions
will be subject to a waiting period of
24 months.
Co-pay: If any person is 65 years or
above on the date of commencement of
the plan, we will pay 80% of reasonable
and customary charges.
Permanent exclusions: Addictive
conditions and disorders; ageing and
What to do next
puberty; artificial life maintenance; If you would like to find out more, or would Call: 3300 3333 or
circumcision; conflict and disaster; like a personal quote, please speak to our 1800 3010 3333 (Toll Free)
congenital conditions; convalescence specially trained sales team or your Max SMS “Maxbupa” to 53030 or
and rehabilitation; cosmetic surgery; Bupa advisor. We are available to fully Log on to www.maxbupa.com
dental/oral treatment; eyesight; understand your requirements and help
experimental treatment; health hydros, you select the right plan for you and your
nature cure, wellness clinics etc.; HIV family.
and AIDS; hereditary conditions;
non-allopathic treatment; obesity;
neurological and psychiatric conditions;
self-inflicted injuries; sexual problems
and gender issues; sexually transmitted
diseases; sleep disorders; speech
disorders; treatment for developmental
problems; treatment received outside
India; unrecognised physician or facility.
For details of what is not covered please
visit www.maxbupa.com/whatisnotcovered
12
 I need to be absolutely clear about what I am not covered for.
What is not covered
Pre-existing conditions: Benefits will not
be available for pre-existing conditions
until 48 months of continuous coverage
from first plan start date.
90 days waiting period: We will not
cover treatment during first 90 days of
the plan, unless the treatment needed is
a result of an accident or emergency.
This waiting period does not apply for
renewal plans.
Specific waiting periods: For persons
above 60 years of age some conditions
will be subject to a waiting period of
24 months.
Co-pay: If any person is 65 years or
above on the date of commencement of
the plan, we will pay 80% of reasonable
and customary charges.
Permanent exclusions: Addictive
conditions and disorders; ageing and
What to do next
puberty; artificial life maintenance; If you would like to find out more, or would Call: 3300 3333 or
circumcision; conflict and disaster; like a personal quote, please speak to our 1800 3010 3333 (Toll Free)
congenital conditions; convalescence specially trained sales team or your Max SMS “Maxbupa” to 53030 or
and rehabilitation; cosmetic surgery; Bupa advisor. We are available to fully Log on to www.maxbupa.com
dental/oral treatment; eyesight; understand your requirements and help
experimental treatment; health hydros, you select the right plan for you and your
nature cure, wellness clinics etc.; HIV family.
and AIDS; hereditary conditions;
non-allopathic treatment; obesity;
neurological and psychiatric conditions;
self-inflicted injuries; sexual problems
and gender issues; sexually transmitted
diseases; sleep disorders; speech
disorders; treatment for developmental
problems; treatment received outside
India; unrecognised physician or facility.
For details of what is not covered please
visit www.maxbupa.com/whatisnotcovered
12
 Platinum

Disclaimer: This is only a summary of the product features and is for reference purpose only. The details of benefits available shall be as
described in the Plan document, and will be subject to the Plan Terms, Conditions and Exclusions. Please call our customer service if you
require any further information or clarification.

Statutory warning: Prohibition of rebates (under Section 41 of Insurance Act 1938); no person shall allow or offer to allow either directly
or indirectly as an inducement to any person to take out or renew or continue an insurance in respect of any kind of risk relating to life or
property, in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the plan, nor shall
any person taking out or renewing or continuing a plan accept any rebate, except such rebate as may be allowed in accordance with the
published prospectus or the tables of the insurer. Any person making default in complying with the provision of this section shall be
punished with fine, which may extend to five hundred rupees.

Max Bupa Health Insurance Company Limited

PEACE OF MIND FROM AN
EXPERT YOU CAN TRUST
Registered Office: Max House, 1 Dr. Jha Marg, Okhla, New Delhi - 110 020
Corporate Office: D-1, 2nd Floor, Salcon Ras Vilas, District Centre, Saket, New Delhi - 110 017
HB/PB/0310/V1.0

Delhi: N – 9, South Extension II, New Delhi – 110 049

Mumbai: Unit Number 31 & 32, 3rd Floor, VIRAJ – 124 S.V. Road, Khar West, Mumbai – 400 052
Pune: 4th Floor, 415 A/B/C, 132/B/1, Plot No. 1, Ganeshkhind Road, Near University Circle, Pune - 411 007
Bangalore: No. 30/1, Hosur Main Road, Bangalore - 560 095
Chennai: 1st Floor, Ampa Manor, 107/2, Nelson Manickam Road, Aminjikarai, Chennai - 600 029
Hyderabad: 10-5-11 and 12 Main Road, Masab Tank, Road No1, Banjara Hills, Hyderabad - 500 034

Insurance is the subject matter of solicitation

‘Max’, Max Logo, 'Bupa' and HEARTBEAT logo are trademarks of their respective owners t Health Insurance
Heartbeat Plan
Health Insurance Plan
and are being used by Max Bupa Health Insurance Company Limited under license. Customer Guide
UAN : MB/BR/09-10/14