TOXIC MANAGEMENT

IS YOUR MANAGEMENT TEAM WORKING AGAINST YOU?

 ROAD MAP
The plan for today

02 04

ABOUT OUR
US SOLUTION

THE BENEFITS TO
PROBLEM YOUR FIRM

01 03
 OUR TEAM
Meet our family

Garrett Hawes Richard Lobel Riqué Carroll Zeyad Buali

Derek Gibbons Ranjith Kankanala Ensieh Bahrami

 MISSION STATEMENT
The plan for today

Our mission at 604 Consulting is working

with top-level executives to recognize and
address unhealthy workplace situations
with originality, sincerity, and pride. Our
goal is to make your family as healthy as
ours.
 DEFINITION
A synthesis of the literature

A person in a managerial role who has an insidious effect

on organizational life and the welfare of both the
institution and those who work diligently in pursuit of its
success.
YOUR THOUGHTS
Our clients are what matters
 PREVELANCE
More common than you think

In a sample of 1000
employees roughly

50 will exhibit toxic

behaviors

* FAMA internal data

 NEGATIVE EFFECTS
Of toxic leaders

Productivity Retention

40% 54%
Drop in productivity More likely to quit if
when distracted by toxic they work with a
behavior** toxic employee**

Cooperation Health

38% 50%
"intentionally decreased" Increased risk of
the quality of their work heart attack with a
due to a toxic co worker* toxic bosses***

* Harvard Business School | ** FAMA | *** BMJ

 COST OF INACTION
Bottom line costs

Based on a second level manager with $62K salary

Hiring Costs + terminated after 2.5 years
Total Compensation +
Cost of Maintaining Employee +
Disruption costs +
+ +
Severance +
Mistakes, Failures, and
Missed Opportunities
+ +
+ +
$840,000 * The Undercover Recruiter

THE 604 SOLUTION
How we help firms get on on track
ANALYZE
We specialize in auditing firms to
find weak spots and to identify
human resources issues that need
could benefit from our expertise
PREVENT
We will work with you to
develop and implement
a customized strategy
for hiring and promotion
decisions.
REPLACE
Deciding to let somebody go is
difficult. We are here to help
you navigate through this
challenging landscape with
consulting, training and legal
services.
REPAIR
We offer direct management
coaching as well as mentorship
training.
 ANALYZE
Two highly customizable options

Guided HR
Audit
Guided audit of your
existing management team
to identify problem areas.
604
INTELLISENSE
21st Century data analytics
platform that leverages machine
learning and artificial intelligence
to identify previously unavailable
patterns.
 ANALYZE
Guided Audit

User friendly 360 degree feedback

surveys

Implementation of Emotional
intelligence testing

Integrate employee feedback with

existing IT systems.

Confidential Interviews with

employees
 ANALYZE
604 INTELLISENSE

INTELLISENSE works out of the box with the

majority of major email, time management,
scheduling and project management solutions to
corelate other metrics with
employee/management interactions

Our trained professionals will work with you to

modernize your performance review system. Once
these reports are digitized ITELLISENSE will factor
these metrics into the bigger picture
INTEGRATIONS
We will integrate with your current IT service
providers or help you to implement new ones in
order to analyze the quantity and quality of work
product on an individual and group level

Our system integrates with your existing IT

solutions like GoogleDrive, Amazon WorkDocs
and Slack to look at patterns in employee
engagement and contributions

Our proprietary system will mine social media and

other public sources to identify potential risks
before they become a problem
 PREVENT
Get hiring and promotion right

Follow Up
Managed Care
Hire Monitored Even after onboarding,
the cost of dealing
Let us do the hard Hire with a toxic manager
work and manage the goes up with time.
process for you. Want to be more
hands-on, we can
work with your HR
department.

A variety of coaching options
Virtual
Virtual training on identifying
healthy behaviors in a stress free
environment on your schedule.
Counseling
One on one counseling services
for managers who are struggling
emotionally. We are trained in
the most recent and effective
techniques.
REPAIR
Coaching
We work directly with managers
to get them on the right track to
properly represent your firm
Training
Sometimes a mentor/mentee
relationship between mangers is
warranted, we provide mentor
training to help your firm get the
best out of these interactions
 REPLACE
Let us help you get it right

Job Transfer Termination

Our analytics provide
data that matches a
manager's particular
attributes with a
position that may be
better suited for their
current situation.
If termination is the
only option, our
analytics provide
comprehensive reports
that are legally
defensible against
adverse action claims.

275 Average time spent dealing

with claims internally in cases
Average out of court
settlement cost per claim for

days not resulting in payment*

125K harassment*

IF IT’S DOCUMENTED, IT MAY HAVE HAPPENED; IF IT ISN’T, IT DID NOT * Hiscox

 BENEFITS
For your firm

Job Satisfaction
Org Commitment
31%
Of employees with bad

78%
managers feel engaged in Of employees said their org
their job**
commitment declined with
toxic behavior*

Job Performance

68% Profits
Of employees with a toxic
co-worker said their
performance declined*

2:1
Financial returns avoiding
toxic hire vs hiring a
”superstar” *
Employee Retention

75%
Of hiring is replacement
positions for employees
who have left ***

* Harvard Business School | ** GALLUP | *** The Undercover Recruiter

 BENEFITS
For your firm

Global Leadership and Talent Index Scores

Firms with a holistic strategy

Increased profit margins 1.8 times
faster

Revenues increase 2.2

times faster

Profits increase 1.5

times faster

Each successive level Increased

Revenues by 15-20%
Profits by 5-15%
 “The single biggest decision you make in your
job -- bigger than all the rest -- is whom you
name manager. When you name the wrong
person manager, nothing fixes that bad
decision. Not compensation, not benefits --
nothing.”
—Jim Clifton CEO Gallup
 THANK YOU
We are here for you

www.604consulting.com info@604consulting.com 888.604.HEAL

 REFERENCES
JOURNALS
•Chua, S. M. (2015). How toxic leaders are perceived: gender and . Leadership & Organization
Development Journal , 292-307.
•Gilbert, J. A. (2012). Toxic Versus Cooperative Behaviors at Work: The Role of Organizational Culture and
Leadership in Creating Community Centered Organizations . International Journal of Leadership Studies,
29-47
•Mehta, S., & Maheshwari, G. (2014). Toxic Leadership: Tracing the Destructive Trail. International Journal of
Management, 18-24.
•Reed, G. E. (2004). Toxic Leadership. Military Review, 67-71.
•Tavanti, M. (n.d.). Managing Toxic Leaders: Dysfunctional Patterns in Organizational Leadership and How
to Deal with Them. 127-136.
•Torres, N. (2015). It's Better to Avoid a Toxic Employee than Hire a Superstar. Harvard Business Review
•Nyberg, A., Alfredsson, L., Theorell, T., Westerlund, H., Vahtera, J., & Kivimaki, M. (2009). Managerial
leadership and ischaemic heart disease among employees: the Swedish WOLF study. Occupational And
Environmental Medicine, 66(1), 51-55. doi: 10.1136/oem.2008.039362 Occupational and Environmental
Medicine 2009;66:51-55.

PAPERS
•Harvard Business School. (2015). Toxic Workers. Harvard Business School. Retrieved from
http://www.hbs.edu/faculty/Publication%20Files/16-057_d45c0b4f-fa19-49de-8f1b-4b12fe054fea.pdf
•Hiscox. (2015). EMPLOYEE CHARGE TRENDS ACROSS THE UNITED STATES. New York. Retrieved from
https://www.hiscox.com/documents/The-2015-Hiscox-Guide-to-Employee-Lawsuits-Employee-charge-
trends-across-the-United-States.pdf
•Gallup. (2019). STATE OF THE AMERICAN MANAGER. Retrieved from https://integraladvisors.com/wp-
content/uploads/2013/02/State-Of-the-American-Manager.pdf

WEB
•Bhalla, V. (2015). The Global Leadership and Talent Index. Retrieved from https://www.bcg.com/en-
us/publications/2015/leadership-talent-human-resources-global-leadership-talent-index.aspx
•Resources — Fama. (2019). Retrieved from https://www.fama.io/resources
•Sundberg, J. (2019). What Is the True Cost of Hiring a Bad Employee?. Retrieved from
https://theundercoverrecruiter.com/infographic-what-cost-hiring-wrong-employee/
• The Cost of Sexual Harassment in the Workplace. (2019). Retrieved from
https://www.yourerc.com/blog/post/the-cost-of-sexual-harassment-in-the-workplace