Business Process

Reengineering
Sreekanth N
Agenda
• Introduction
• Process
• Business Process
• Business Process Reengineering
• Why Reengineering?
• Aims
• Process
• Pros and Cons
• Summary
What is a Process?
• A specific ordering of work activities across time and space, with a
beginning, an end, and clearly identified inputs and outputs:
• a structure for action.
What is a Business Process?
• A group of logically related tasks that use the firm's resources to provide
customer-oriented results in support of the organization's objectives
What is Business Process
Reengineering ?
• “The fundamental rethinking and radical redesign of business
processes to achieve dramatic improvements in critical,
contemporary measures of performance such as cost, quality,
service, and speed.”
Why Reengineer ?
• Integrate people,
technology, &
organizational
culture
• To Respond to
rapidly changing
technical & business
environment and
customer’s needs to
achieve Big
performance gains
Aims at
• Clarity of Purpose
• Simple and Streamlined Operation
• Increased Efficiency
• Better Results and Products
• More Profit
BPR Process
Pros
• Radical changes in performance (as measured by cost, cycle time, service
and quality).
• Boosts competitiveness in the operations network through simpler, leaner
and more productive processes.
• Abandon conventional approaches to problem solving and to “think
big” (revolutionary thinking).
• Transformation from a rule driven and job centered organization structure to
a marketing organization structure that focusses directly on the customer.
• New organizational designs that can help companies respond better to
competitive pressures, increase market share and profitability and improve cycle
times, cost ratios and quality.
• More challenging and more rewarding jobs with broader responsibilities
for employees (job redesign).
Cons
• Process under review too big or too small
• Reliance on existing process too strong
• The Costs of the Change Seem Too Large
• BPR Isolated Activity not Aligned to the Business Objectives
• Allocation of Resources
• Poor Timing and Planning
• Keeping the Team and Organization on Target
Summary
• Reengineering is a fundamental rethinking
and redesign of business processes to
achieve dramatic improvements

• BPR has emerged from key management

traditions such as scientific management
and systems thinking

• Rules and symbols play an integral part

of all BPR initiatives
Thank you